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Last checked 2025-06-14T12:40:54.894Z from fullcast.io's official status page

Historical record of incidents for fullcast.io

May 7, 2025

Report: "Sluggishness in the App"

Last update 2025-05-07T18:49:40.387Z

resolved2025-05-07T18:49:40.371Z

This incident has been resolved.

monitoring2025-05-07T18:31:43.274Z

We are continuing to monitor for any further issues.

monitoring2025-05-07T18:31:34.871Z

A fix has been implemented and we are monitoring the results.

identified2025-05-07T16:00:20.000Z

We have identified an issue where the general response to loading data has been sluggish and in some cases the calls are timing out. We have identified the issue and in the process of deploying a fix.

Dec 27, 2024

Report: "Unable to authenticate into Fullcast production instance"

Last update 2024-12-27T16:37:15.465Z

resolved2024-12-27T16:37:15.449Z

This incident has been resolved.

identified2024-12-27T15:55:23.827Z

The issue has been identified and a fix is being implemented.

investigating2024-12-27T15:39:29.193Z

We are currently investigating this issue.

Dec 21, 2024

Report: "Intermittent issues with integration"

Last update 2024-12-21T08:00:57.885Z

resolved2024-12-21T08:00:57.868Z

This incident has been resolved.

identified2024-12-20T20:30:53.761Z

The issue has been identified and a fix is being implemented.

investigating2024-12-20T19:37:45.960Z

We are currently investigating this issue.

Dec 6, 2024

Report: "Intermittent blank pages being displayed."

Last update 2024-12-06T17:54:22.996Z

resolved2024-12-06T17:54:22.978Z

A fix has been implemented, and we are currently monitoring the environment.

investigating2024-12-05T16:53:40.456Z

Customers have reported seeing blank pages being displayed intermittently. The team is currently investigating the issue.

Nov 27, 2024

Report: "App experiencing blank screens"

Last update 2024-11-27T21:07:39.016Z

resolved2024-11-27T21:07:38.995Z

A fix has been deployed and the environment is being returned to normal monitoring status.

monitoring2024-11-26T19:44:25.885Z

We have identified the issue and implementing a fix. We will be monitoring the fix to make sure the environment continues to perform at the expected levels.

monitoring2024-11-26T18:19:07.998Z

The issue has been identified and the teams are working on a permanent fix.

investigating2024-11-26T18:18:11.570Z

We have intermittent blank screens. We have recovered the service but continuing to troubleshoot the root cause. We are monitoring the environment for the issue.

Oct 24, 2024

Report: "Production App is not loading"

Last update 2024-10-24T17:38:44.400Z

resolved2024-10-24T17:38:44.361Z

This incident has been resolved.

monitoring2024-10-24T16:59:18.872Z

A fix has been implemented and we are monitoring the results.

identified2024-10-24T16:52:41.736Z

The issue has been identified and a fix is being implemented.

investigating2024-10-24T16:35:12.013Z

We are currently investigating this issue.

Oct 9, 2024

Report: "Inability to authenticate into Fullcast Production and Preproduction instances"

Last update 2024-10-09T20:00:05.719Z

resolved2024-10-09T20:00:05.706Z

This incident has been resolved.

identified2024-10-09T19:49:19.309Z

We identified an issue with our service provider. The service provider is restoring the services.

investigating2024-10-09T19:38:58.292Z

We are currently investigating this issue.

Oct 2, 2024

Report: "Production App is not loading"

Last update 2024-10-02T17:51:21.897Z

resolved2024-10-02T17:51:21.876Z

This incident has been resolved.

monitoring2024-10-02T17:46:53.445Z

A fix has been implemented and we are monitoring the results.

investigating2024-10-02T17:40:11.821Z

We are currently investigating this issue.

Sep 30, 2024

Report: "Inability to authenticate into Fullcast Production and Preproduction intances"

Last update 2024-09-30T16:30:15.293Z

resolved2024-09-30T16:30:15.278Z

This incident has been resolved.

identified2024-09-30T16:19:59.849Z

We have identified this to be an issue with our service provider.

investigating2024-09-30T16:17:19.811Z

We are currently investigating this issue.

Jul 18, 2024

Report: "Import/Export failures"

Last update 2024-07-18T20:01:46.761Z

resolved2024-07-18T20:01:46.747Z

This incident has been resolved.

monitoring2024-07-18T19:30:25.073Z

The issue has been identified and a fix is being implemented. We are working with our service providers to improve the service experience.

identified2024-07-18T18:22:55.930Z

The issue has been identified and a fix is being implemented.

investigating2024-07-18T16:58:29.795Z

We are currently investigating this issue.

Dec 19, 2023

Report: "Failure in hierarchy rules processing"

Last update 2023-12-19T22:03:19.078Z

resolved2023-12-19T22:03:19.066Z

This incident has been resolved.

monitoring2023-12-19T20:01:28.034Z

A fix has been implemented and we are monitoring the results.

identified2023-12-19T19:37:13.200Z

The issue has been identified and a fix is being implemented.

investigating2023-12-19T19:37:01.657Z

The issue has been identified and a fix is being worked on.

investigating2023-12-19T19:35:20.725Z

We are currently investigating this issue.

Dec 8, 2023

Report: "Application Inaccessible Across all Geos"

Last update 2023-12-08T12:51:13.441Z

resolved2023-12-08T12:51:13.427Z

This incident has been resolved.

investigating2023-12-08T12:14:00.348Z

We are currently looking into the issue.

Nov 30, 2023

Report: "Intermittent Integration failure"

Last update 2023-11-30T21:10:43.628Z

resolved2023-11-30T21:10:43.610Z

This incident has been resolved.

investigating2023-11-30T17:27:54.594Z

We have observed intermittent failures in our integration, which are impacting certain customers' ability to export data to CRM. Our team is actively investigating the issue and maintaining communication with the service provider to address the problem.

Nov 29, 2023

Report: "Incident with some users unable to access some of the application features."

Last update 2023-11-29T23:45:07.150Z

resolved2023-11-29T23:45:07.132Z

This incident has been resolved.

monitoring2023-11-29T18:46:18.005Z

A fix has been implemented and we are monitoring the results.

identified2023-11-29T18:28:29.878Z

The issue has been identified and a fix is being implemented.

investigating2023-11-29T18:28:19.813Z

We have identified the issue and are working on a fix.

investigating2023-11-29T18:27:27.127Z

We are currently investigating this issue.

May 22, 2023

Report: "Intermittent Integration failure"

Last update 2023-05-22T19:06:14.326Z

postmortem2023-05-22T19:02:50.756Z

The integration service provider has identified the intermittent issue as stemming from the creation of error files produced by Salesforce.

resolved2023-05-22T19:02:09.024Z

This incident has been resolved.

monitoring2023-05-22T18:50:12.790Z

We have restored the services.

identified2023-05-22T18:23:04.110Z

The issue has been identified and a fix is being implemented.

investigating2023-05-22T18:01:04.567Z

May 3, 2023

Report: "Performance degradation for some customers"

Last update 2023-05-03T15:34:53.923Z

postmortem2023-05-03T15:34:35.185Z

Some of the customers experienced inability to login into our service at 7:30am PST. We have restored service at 8:15am PST and we are investigating the root cause.

resolved2023-05-03T14:30:00.000Z

Some customers started experiencing performance and authentication issues around 7:30 am PST.

Feb 13, 2023

Report: "Overall Performance degradation"

Last update 2023-02-13T22:42:50.860Z

resolved2023-02-13T22:42:50.845Z

This incident has been resolved.

monitoring2023-02-13T20:06:26.000Z

The services are backup. We are investigating the root cause.

investigating2023-02-13T19:20:07.000Z

Overall performance degradation and inability to authenticate into Fullcast App

Aug 24, 2022

Report: "Fullcast Production and Pre-production instances not available"

Last update 2022-08-24T03:32:19.482Z

resolved2022-08-24T03:32:19.461Z

This incident has been resolved.

monitoring2022-08-24T01:06:45.028Z

Services are backup. We will continue to monitor.

identified2022-08-24T00:24:06.506Z

We are experiencing issues with an upstream DNS provider impacting login access

investigating2022-08-24T00:19:59.448Z

We are continuing to investigate this issue.

investigating2022-08-23T23:43:56.717Z

We are continuing to investigate this issue.

investigating2022-08-23T23:33:16.472Z

We are continuing to investigate this issue.

investigating2022-08-23T23:32:15.583Z

We are currently investigating this issue.

Mar 16, 2022

Report: "Issues with Login reported"

Last update 2022-03-16T16:48:33.251Z

resolved2022-03-16T14:00:00.000Z

Few customers reported issues with login at 6:50 am PST. This issue was identified and resolved at 7:15 AM PST.

Feb 24, 2022

Report: "Production and Preprod application are NOT accessible"

Last update 2022-02-24T18:39:29.875Z

resolved2022-02-24T18:29:08.000Z

This incident has been resolved. All services were backup at 8:49am.

monitoring2022-02-24T18:28:23.541Z

Services have been restored by our service providers. We are continuing to monitor our applications and systems.

investigating2022-02-24T17:07:41.000Z

We are continuing to investigate. We have identified our service providers for application, integration, and documentation have reported service issues.

investigating2022-02-24T16:50:29.000Z

We are continuing to investigate. We have identified our service providers for application, integration, and documentation have reported service issues.

investigating2022-02-24T16:48:27.992Z

We are currently investigating this issue.

Feb 8, 2022

Report: "Application not accessible for multiple users"

Last update 2022-02-08T19:50:17.231Z

resolved2022-02-08T19:50:17.216Z

This incident has been resolved.

monitoring2022-02-08T18:44:09.058Z

Users had difficulty in accessing the application for around 10 mins. We are currently monitoring the services.

monitoring2022-02-08T18:35:48.083Z

A fix has been implemented and we are monitoring the results.

Aug 2, 2021

Report: "app.fullcast.io Not available"

Last update 2021-08-02T15:56:35.695Z

resolved2021-08-02T15:56:35.673Z

The issue has been fixed and we are actively monitoring the environment. We apologize for any inconvenience.

investigating2021-08-02T14:54:40.698Z

We are currently investigating this issue and will keep you updated.

Jun 9, 2021

Report: "Salesforce connectivity issues"

Last update 2021-06-09T22:01:57.754Z

resolved2021-06-09T22:01:48.000Z

Salesforce has resolved the issue. All our services integrating to Salesforce are up and running.

identified2021-06-09T19:45:29.338Z

Some of the services seem to have been restored. Downgrading the issue to Partial outage for the integration components.

identified2021-06-09T17:31:44.833Z

The issue has been acknowledged by Salesforce.

investigating2021-06-09T17:29:35.000Z

Due to Salesforce's Domain Name Service issue (https://status.salesforce.com/generalmessages/709) customers of Fullcast app using Motion and export/import integration to Salesforce will notice failures in those operations.

Apr 30, 2021

Report: "Integration failure for import and export jobs"

Last update 2021-04-30T20:33:06.086Z

resolved2021-04-30T20:33:06.072Z

Import and Export jobs are back up and running.

investigating2021-04-30T19:39:50.500Z

We are continuing to investigate this issue.

investigating2021-04-30T19:39:35.310Z

We have identified that our import and export jobs are failing due to a network issues in our integration provider

Dec 19, 2020

Report: "App login not working"

Last update 2020-12-19T00:44:16.270Z

resolved2020-12-19T00:44:16.258Z

This incident has been resolved.

monitoring2020-12-18T21:46:55.057Z

We are continuing to monitor for any further issues.

monitoring2020-12-18T21:22:29.285Z

A fix has been implemented and we are monitoring the results.

identified2020-12-18T19:20:44.221Z

The issue has been identified and a fix is being implemented.

investigating2020-12-18T18:40:18.019Z

We are currently investigating this issue.

Oct 6, 2020

Report: "Integration job failures due to connectivity issues"

Last update 2020-10-06T01:24:37.076Z

resolved2020-10-06T01:24:37.060Z

This incident has been resolved.

monitoring2020-10-05T23:39:23.384Z

A fix has been implemented and we are monitoring the results.

identified2020-10-05T22:31:01.423Z

The issue has been identified and a fix is being implemented.

investigating2020-10-05T21:22:30.806Z

we are experiencing connectivity issues in our integration environment. we are actively investigating the issue with our vendors

Aug 11, 2020

Report: "Elevated error levels"

Last update 2020-08-11T16:02:39.290Z

resolved2020-08-11T14:30:00.000Z

We experienced elevated error levels when logging on to the system. It impacted some users who were unable to login. We have identified and resolved the issue. Root cause analysis is underway.