Is ftrack Down Right Now? Check if there is a current outage ongoing.

We are aware of an ongoing issue affecting some Google Cloud Platform (GCP) services. At this time, we have not observed any impact to Ftrack workspaces, but we are actively monitoring the situation. If you notice any unexpected behavior, please reach out directly at support@ftrack.com

The issue has been identified and a fix is being implemented.

We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.

We’re investigating a partial outage impacting workspace functionality. Updates to follow.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.

We are continuing to monitor for any further issues.

The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.

We are investigating issue downgrading performance in EU workspaces.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.

We are continuing to monitor for any further issues.

The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components.

We are investigating issue downgrading performance in EU workspaces.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience.

The incident was resolved. Some workspaces hosted in EU experienced full outage from 2025-05-19T15:07:00 CEST until 2025-05-19T15:45:00 CEST. During this time, ftrack was not responsive.

We resolved the issue with workspaces in EU region and are monitoring for any further issues.

We are experiencing partial outages with workspaces running in EU region. We are investigating the issue.

This incident has been resolved.

A network issue caused communication towards third party services to fail, we will continue to monitor.

The issue has been identified and a fix is being implemented.

We are currently seeing a high number of video encoding job errors.

This incident has been resolved.

Encoding jobs affected by the issue have been remediated. We will monitor the system for some time, if there are any issues with your encoding pipelines, please reach out to support.

We have identified the issue and put a mitigation fix in place. All new encoding jobs in the EU region are back to being operational. We are continuing to fix the existing stuck jobs.

The issue is related to our 3rd party provider of video encoding and seems to be related to EU region. We are working on getting a temporary workaround out.

We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue preventing collaborators from accessing client reviews.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with randomly failing requests affecting customers in EU and US.

Hosted ftrack service in EU experienced connectivity issues for some customers. The issues have been resolved, but we are still investigating the root cause of the issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified as a problem at our DNS provider who is working on fixing it.

We are currently seeing issues with the ftrackapp.com DNS not resolving correctly and are investigating.

This incident has been resolved.

The issue has been identified and new sign ups are being processed. We will contact users that have have signed up previously but not received their workspace details.

We're investigating the issue where users are experiencing problems while signing up for new workspaces.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We want to inform you that our hosted services in the European Union (EU) are experiencing some slowdowns. Our technical team is actively investigating the issue to identify the root cause and implement the necessary measures to restore normal operation. We understand the impact this may have on your business, and we sincerely apologize for any inconvenience caused. Rest assured, we are prioritizing this and working diligently to minimize the disruption to your operations.

We believe the incident to be resolved, however, we will continue to monitor the situation closely. If you continue to see issues with transcoding please report them to support@ftrack.com.

A solution has been implemented to address the transcoding delays experienced in the US region. After investigating the issue, we identified that our third-party transcoding service was causing the delays. We've resolved the issue by moving to a different US region, and our service is now functioning normally again. We will continue to monitor the situation closely and work with our provider to identify the root cause of the issue. Our goal is to ensure that our users have a seamless experience when using our service, and we're committed to doing everything we can to make that happen. Thank you for your patience and understanding.

We are currently investigating an issue affecting some users in the US. Those affected may notice slower or stalled transcoding jobs. Please report any incidents via support@ftrack.com

**Root Cause:** During routine maintenance, a configuration change was made to the Kubernetes clusters in Google Cloud, which inadvertently caused an internal service to stop responding. This caused a partial outage and affected the ability of users to access certain features. **Resolution:** Our team immediately identified the issue and worked to resolve it as quickly as possible. The configuration change was rolled back, which restored the service. **Impact:** During the partial outage, users may have experienced difficulty accessing certain features. We apologize for any inconvenience this may have caused. **Next Steps:** We will continue working closely with our cloud service providers to ensure our services remain reliable and available to our users. We will also thoroughly review our change management policies and procedures to prevent similar incidents in the future.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Due to a configuration change in the Asia Pacific region, ftrack workspaces hosted in the region are experiencing a partial outage. We have identified the issue and are implementing a fix.

Affected sites have been rolled back. Please report any further issues to support@ftrack.com

We've identified an issue affecting the current rollout of ftrack 4.11. We are temporarily halting the release and sites will be reverted to the previous version. If you are seeing any outstanding issues please report them to support@ftrack.com

This incident has been resolved.

The affected cluster has been identified and is now operational again. We will continue to monitor the situation, but please continue to submit any known issues to support@ftrack.com

We are receiving reports that some users from a specific cluster are having issues accessing their ftrack site. We are investigating the issue as a matter of priority and will post another update shortly. If you are experiencing any issues please report them to support@ftrack.com as soon as possible. Stay tuned for an update shortly

This incident has been resolved.

We have identified an issue affecting users located in Western Europe. We believe the issue has been addressed but some users may notice degraded performance. Please report any instances of ongoing slow performance to support@ftrack.com

The affected infrastructure component is now operating predictably and within normal parameters.

A fix has been implemented and we are monitoring the results.

We have identified an issue with a database server in the EU West region. We are currently in the process of doing emergency maintenance to remedy the situation.

Earlier today we received multiple reports of users unable to authenticate with the ShotGrid integration within cineSync. A recent change in ShotGrid code and infrastructure required a new build of cineSync to be deployed in order for us to accommodate the change. Our team quickly issued a new beta of cineSync which has addressed the issue. Only users who need to login to Shotgrid via the integration will need to install the beta - guests in a cineSync review will _not_ need the beta unless you have _**require guests to log in to SG**_ set in the integration preferences. The beta builds can be accessed here and we will upload them to our main download pages soon ### cineSync 4 [Mac OS X](https://www.cinesync.com/files/cineSync_OSX_4.2.7_beta2.dmg) [Windows](https://www.cinesync.com/files/cineSync_WIN_4.2.7_beta2.zip) ### cineSync 5 / Play [Mac OS X](https://www.cinesync.com/files/cineSyncPlay_macOS_1.0.1_beta1.1.dmg) [Windows](https://www.cinesync.com/files/cineSyncPlay_Win_1.0.1_beta1.1.zip) [Windows \(No Installer\)](https://www.cinesync.com/files/cineSyncPlay_WinNoInstaller_1.0.1_beta1.1.zip) ‌ There will be a full release in the next couple of weeks, once we’ve done a full QA cycle and included some other scheduled changes. Our sincere apologies for any disruption caused by this incident. The team is monitoring the situation closely and will continue to update here should anything change. If you're still seeing any issues, or if you have any questions, please don't hesitate to reach out to [support@ftrack.com](mailto:support@ftrack.com) and the team will get you sorted!

We've confirmed the new beta release has addressed the issue, and users should now be able to authenticate using the ShotGrid integration again.

We are continuing to monitor for any further issues.

Our engineering team have issued a new beta release to address the problem. Only users who need to login to ShotGrid via the integration will need to install the beta - guests in a cineSync review will not need the beta unless you have "require guests to log in to SG" set in the integration preferences Download links to the beta versions can be accessed below and we will update our official download pages soon cineSync 4 * https://www.cinesync.com/files/cineSync_OSX_4.2.7_beta2.dmg * https://www.cinesync.com/files/cineSync_WIN_4.2.7_beta2.zip cineSync 5 / Play * https://www.cinesync.com/files/cineSyncPlay_WinNoInstaller_1.0.1_beta1.1.zip * https://www.cinesync.com/files/cineSyncPlay_Win_1.0.1_beta1.1.zip * https://www.cinesync.com/files/cineSyncPlay_macOS_1.0.1_beta1.1.dmg We will continue to monitor the situation and will provide a final update here soon

It has been confirmed that a recent change in ShotGrid code and infrastructure will require a change to both cineSync 4 and 5 to ensure a functional ShotGrid integration. We are working to get bugfixed versions of cineSync out as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen.

We are continuing to investigate the situation that is affecting both cineSync 4 & 5's ShotGrid integration. We are working to resolve this as soon as possible but in the meantime for any immediate reviews, we suggest sending media through an alternate transfer method (FTP, Aspera etc) so that cineSync reviews can happen. We will post more info here as soon as we can

We have identified an issue in the latest update of ShotGrid that appears to be causing issues with the integration. We are working with the appropriate teams to expedite a fix as soon as possible

We have received multiple reports of issues with the cineSync and ShotGrid integrations. We are currently investigating and will post an update here as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing issues with new signups. We are currently working with our third party provider to resolve the issue.

We experienced an issue with uploads for web playback. All affected servers have now been patched, but failed uploads will have to be re-uploaded.

Our provider has resolved their issue.

We are currently investigating this issue.

We identified an issue causing requests to fail intermittently, and therefore some content not to load or populate correctly in the UI. We have now rolled out a fix to all affected instances.

This incident has been resolved.

We are currently seeing issues with our payment provider. This may result in errors when signing up or re-configuring your billing settings. We are working together with our provider to address the issue.

This incident has been resolved.

Google has an ongoing incident that might affect the ability to login and authenticate to your hosted ftrack workspace.

This incident has been resolved.

A fix has been implemented and we are monitoring the situation.

We are continuing to investigate this issue.

We are currently investigating reports of connectivity issues/degraded performance for some European cloud hosted instances.

This incident has been resolved.

We have resolved the immediate issue and notifications, exports and events are processing again. We will continue to investigate the root cause and monitor the situation.

Some hosted servers in the US region are experiencing delays in processing of notifications, exports and events. We're investigating the issue to restore full capacity as soon as possible.

This incident has been resolved.

Services are restored for most hosted instances, we continue to monitor the situation to restore full service

One of our service providers are experiencing an issue, and we are working to restore services as soon as possible.

We are currently investigating this issue.

This incident has been resolved.

We have resolved the immediate issue and notifications, exports and events are processing again. We will continue to investigate the root cause and monitor the situation.

Some hosted servers in the European region are experiencing delays in processing of notifications, exports and events. We're investigating the issue to restore full capacity as soon as possible.

Certificate updated and the community forum is operational.

A root certificate used for forum.ftrack.com expired unexpectedly on June 30, 2020. ftrack is working on getting an updated certificate in place.

### Summary A root certificate in the certificate bundle used by hosted sites expired unexpectedly on May 30, 2020. API clients may have experienced issues connecting to hosted sites during the period from 10:48 UTC to circa 15:30 UTC. Modern browsers bundled newer versions of the root certificate and had no problem connecting to hosted sites. ### Cause The AddTrust External CA Root certificate expired May 30, 2020 at 10:48 UTC. This certificate was used to cross-sign certificates for [ftrackapp.com](http://ftrackapp.com) and [ftrackapp.cn](http://ftrackapp.cn) by our SSL provider. We updated our certificates on Feb 13, 2020. The certificate bundle provided by our SSL provider included root certificates which were expiring soon, which we failed to identify. ### Resolution We updated affected services with new certificates which contained updated intermediate certificates. New certificate chain: 1. \*.ftrackapp.com 2. Sectigo RSA Domain Validation Secure Server CA 3. USERTrust RSA Certification Authority 4. AAA Certificate Services The certificates should be widely trusted. If you are still seeing SSL errors from API or integrations, please see “Additional information for continued issues” below or contact support. ### Post-mortem We will investigate and take action to minimize the risk of SSL certificates expiring unexpectedly in the future. We will also look over our internal processes and policies to ensure information about an outage is available to our customers on our status page \([status.ftrack.com](http://status.ftrack.com)\) as soon as possible during an outage. ### Additional information for continued issues A root SSL certificate \(AddTrust External CA Root\) which we used to sign our certificates with expired on May 30, 2020. We updated our certificates to use new root certificates which should be widely accepted, but in rare cases it is not included in the trusted certificate store. When connecting to your workspaces, the different clients use different certificates as trusted root certificates. * Browsers, such as Google Chrome, bundles a list of certificates which are trusted. Make sure your browser is up to date if you are having issues with SSL in the browser. * The new Python API uses Python requests, which under hood relies on the certifi package for trusted root certificates. Update the certifi package if you have issues with SSL from the new Python API. * Connect and the legacy Python API also uses urllib2 for communicating with the server. This relies on the default behavior of Python’s SSL module. Windows loads CA certs from the CA and ROOT system stores. On other systems it calls SSLContext.set\_default\_verify\_paths\(\). Microsoft should handle updates to certificates through windows update, but there may be other means of updating them as well. If you want to download and install the root certificates required manually, you can find them here: [https://support.sectigo.com/Com\_KnowledgeDetailPage?Id=kA01N000000rfBO](https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA01N000000rfBO). _SHA-2 Root : USERTrust RSA Certification Authority_ at the bottom is what you need. Please contact support if you need any more assistance with this. More information from our SSL Service provider available here: [https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020](https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020)

A root certificate in the certificate bundle used by hosted sites expired unexpectedly on May 30. API clients may have experienced issues connecting to hosted sites during the period from 10:48 UTC to circa 15:30 UTC. Modern browsers bundled newer versions of the root certificate and had no problem connecting to hosted sites.

Services are restored and working as normal

Encoding services are partially restored but users might still see issues and delays. We continue to monitor the situation.

Video encoding services are currently unavailable. Current ETA is to have the video encoding service fully restored at 7PM EDT

# Connectivity issues in Asia/Pacific region ## Summary Users hosted in the Asia region experienced downtime with their ftrack service. The outage resulted in the service being completely inaccessible for customers hosted in the Asia-Pacific region. The outage affected the service for three and a half hours. ## Cause The outage was caused by a system failure in a service managed by the cloud provider \(Google\). An automatic repair was initiated but failed to repair the service. ## Resolution ftrack was able to work around the issue and made the service operational again. The root cause was later resolved by the cloud provider. ## Post-mortem Google cloud platform has committed to conduct an internal investigation of this issue and make appropriate improvements to its systems to help prevent or minimize future recurrence. ftrack will also investigate and take action to minimize the risk of cloud provider outages in the future. We will also look over our internal processes and policies to ensure information about an outage is available to our customers on our status page \(status.ftrack.com\) as soon as possible during an outage. ## Outage history All times are in CEST. 2019-05-08 01:59 AM - Internal service failure detected. 2019-05-08 02:14 AM - ftrack service outage started. 2019-05-08 05:45 AM - ftrack service available again. 2019-05-08 10:19 AM - The root issue was resolved by the cloud provider \(Google\).

This incident has been resolved.

Instances are accessible again and we continue to monitor the situation.

Hosted instances in the Asia/Pacific region are experiencing connectivity issue. We're working to restore connectivity as quickly as possible.

Hosted instances in the Asia/Pacific region are experiencing connectivity issue. We're working with our hosting provider to restore full capacity as soon as possible.

Some customers hosted in Europe experienced downtime for the ftrack service. The outage resulted in the service being completely inaccessible. The outage affected the service for anywhere between 20 to 30 minutes.

Some instances are coming back and we will continue to monitor the situation

Our cloud provider are experiencing networking issues in Europe causing a partial service outage. We are in contact with them to resolve the issue.

We are investigating a partial outage, affecting hosted instances in Europe

# ftrack hosted services US outage ## Summary Customers hosted in ftrack US region experienced downtime for the ftrack service. The outage resulted in the service being completely inaccessible for some customers hosted in our US regions. The outage affected the service for anywhere between 15 to 45 minutes. ## Cause The reason for the outage was a network issue at our cloud provider “Google Cloud Platform” in one of their US regions. [https://status.cloud.google.com/incident/cloud-networking/18016](https://status.cloud.google.com/incident/cloud-networking/18016) ## Resolution The issue was resolved by the cloud provider. ## Post-mortem We will investigate and take action to minimize the risk of cloud provider outages in the future. We will also improve our internal processes and policies to ensure information about an outage is available to our customers on our status page \([status.ftrack.com](http://status.ftrack.com)\) as soon as possible during an outage. ## Outage history All times are in CEST. 2018-10-11, 1:15am - 2:00am Note that these times are estimates based on logs. Service may have been available during these times or affected by slowdowns before and after.

Customers hosted in ftrack US region experienced downtime for the ftrack service. The outage resulted in the service being completely inaccessible for some customers hosted in our US regions. The outage affected the service for anywhere between 15 to 45 minutes.

This incident has been resolved.

We are currently experiencing issues with our billing and subscription management services and signup page. We are investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

All video encodings should be processing as normal again. We continue to monitor the situation.

We're currently investigating reported issues with our video encoding service.

This incident has been resolved.

We have identified and resolved the immediate issue and will continue to monitor the situation. We are working to ensure that the issue does not reappear.

Some hosted sites in Europe may currently be experiencing connectivity issues. We are currently investigating the issues.

This incident has been resolved.

We have identified and resolved the immediate issue and will continue to monitor the situation. We are working with our service provider in order to make sure the issue does not reoccur.

Some hosted sites in Europe may currently be experiencing some connectivity issues. We are currently investigating the issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified and fixed a potential issue and will continue to monitor the situation. Let us know if you continue to see issues.

Some hosted servers in Europe are experiencing connectivity issues. We are working to resolve the issue as quickly as possible

This incident has been resolved.

We have identified and fixed a potential issue and will continue to monitor the situation. Let us know if you continue to see issues.

Some hosted servers in Europe are experiencing connectivity issues. We are working to resolve the issue as quickly as possible

This incident has been resolved.

The issue has now been resolved. We will continue to monitor the situation, please let us know if you are still experiencing issues.

Some hosted servers in Europe are experiencing connectivity issues due to a potential network issue. We're working with our hosting provider to restore full capacity as soon as possible.

This incident has been resolved.

The issue has now been resolved. We will continue to monitor the situation, please let us know if you are still experiencing issues.

Some hosted servers in Europe are experiencing connectivity issues due to a potential network issue. We're working with our hosting provider to restore full capacity as soon as possible.

This incident has been resolved.

The issue has now been resolved. We will continue to monitor the situation, please let us know if you are still experiencing issues.

Some hosted sites in Europe are currently experiencing connectivity issues

This incident has been resolved.

We have identified and resolved the issue causing connectivity problems. Should you still experience issues, please reach out us at support@ftrack.com. We will continue to monitor the situation.

We have identified an issue and are working to resolve the issue as quickly as possible.

We have received reports of connectivity issues for some hosted sites and are currently investigating.

This incident has been resolved.

We have identified and resolved the issue causing network connectivity problems. Should you still experience issues, please reach out us at support@ftrack.com. We will continue to monitor the situation.

We continue to work with our service provider in order to resolve the issue as quickly as possible.

We have identified an issue with network connectivity and are working with our service provider in order to resolve the issue as quickly as possible.

We have received reports of connectivity issues for some hosted sites in Europe and Asia regions and are currently investigating.

This incident has been resolved.

Our service provider has now resolved the issue. We will monitor our systems to ensure the service remain stable. If you experience any issues, please send an email to support@ftrack.com.

We are currently experiencing an issue that is preventing new videos from being encoded. We are investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

One of our service providers are reporting delays in email processing. We're investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

The issue appears to have been resolved by our service provider. We will continue to monitor the status to ensure there are no more disruptions. Should you experience any more issues accessing account management, please reach out to us at support@ftrack.com.

We have identified issues with one of our service providers. We are working with them to resolve the issue affecting our Billing and subscription management services and Signup page.

We are currently experiencing issues with our Billing and subscription management services and Signup page. We are investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

Our service provider (Amazon Web Services) is reporting that they have now recovered and following the stabilization, the media encoding service has been fully restored. We apologize for the extended interruption and will continue to monitor our systems to ensure the service remain stable.

The service is beginning to recover as a result of our provider is stabilizing. We expect the service to recover gradually, and are working to ensure we restore service to our customers as quickly as possible.

We are currently experiencing delays in assignment of jobs to encoding servers and are investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

The issue has been resolved and instances should be accessible again. We are monitoring it to verify that everything is back to normal.

Some hosted servers are experiencing connectivity issues due to a potential network issue. We are working with our hosting provider to restore full capacity as soon as possible.

Some users may have experienced connectivity issues this morning during approximately 30 minutes (CET) due to a network error within one of our internal services. The issue has been resolved.