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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be carrying out database maintenance affecting the FreeAgent application. We aim to have this procedure and the subsequent testing finished within the scheduled window. We anticipate there will be some brief periods of service interruption as this takes place.

This incident has now been resolved and customers should be able to login into their accounts again.

We are currently investigating an issue where some customers are being blocked from logging into their FreeAgent accounts.

This incident is now resolved. Emails sent from the FreeAgent app to Google email accounts should no longer be marked as spam for recipients. Our vendor, working with Google, deployed a fix at 2025-03-24 23:04 UTC. They continued to monitor email delivery and declared the issue fully resolved at 2025-03-25 02:11 UTC

We are aware of email deliverability issues to Google email accounts for emails sent from the FreeAgent application. Emails sent to Google are being incorrectly marked as spam for users. We are currently working on resolving this issue with our email vendor. In the meantime it is advised that customers check their spam email folder and select the “Report as not spam” option on the email.

The issues around accessing the Knowledge Base have now been resolved.

The availability of our Knowledge Base has improved. We are monitoring the situation.

We are currently experiencing an issue with our Knowledge Base where it is unavailable. This includes providing relevant articles within the Help button. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this.

This incident has been resolved.

We are currently experiencing an issue with our website where it is intermittently unavailable. We are working to resolve this as soon as possible. The FreeAgent application remains unaffected by this, to log into FreeAgent directly please visit https://login.freeagent.com

We have identified the root issue and have implemented a fix.

We are currently experiencing problems updating the delivery status of emails sent via FreeAgent. We are investigating this issue.

If you sent invoices between 11:35 AM and 12:05 PM today, January 30, 2025, your clients may have received up to 8 copies of the same invoice email. Please note that only the email was duplicated, and this issue did not impact the invoices themselves. Your FreeAgent account will show only one email sent for each invoice. The issue was quickly resolved and email operations are back to normal. We understand this may have caused confusion, and we are really sorry for any trouble this may have caused you or your clients.

The issue has been resolved. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.

We apologise for the disruption this incident has caused. The issue when viewing search results for invoices has been resolved in our latest Android app release. We recommend updating to the newest version (v4.8.1) to prevent any further problems. This is now available in the Google Play Store.

Our Android app is experiencing issues when viewing search results for invoices. Our engineering team is investigating the cause and working on a fix. We will provide updates as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our Engineers are currently working to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results

The issue has been identified and our engineers are putting together a fix

Some users who are logging into multiple accounts via the IOS FreeAgent mobile app are experiencing occasional errors. Our engineering team are aware and are working on the issue. We will send out another update by the end of the day

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're currently investigating an issue with slow performance. Some parts of the app may take longer to load than normal.

We have received confirmation that the issue with our vendor is now resolved.

There are currently no delays with processing receipts now and the backlog has been cleared however we are still waiting for confirmation that the issue is resolved by our vendor.

We have identified the issue which is with a 3rd party. They are currently working to resolve the issue.

We are currently investigating issues with Smart Capture. There may be some delay in processing uploaded receipts.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are aware of an issue where the bank accounts list on iOS fails to load when there is a PayPal bank account present. We have identified the root cause and are working on a resolution.

Between 10:33 and 10:57 FreeAgent suffered a technical issue affecting our mobile apps, the banking area within FreeAgent, and our API used by third party applications. This issue has now been fixed by our technical teams. We apologise for the disruption this caused.

We are pleased to inform you that email deliverability to Microsoft services domains should now return to normal. We have been unable to obtain an update from Microsoft on the issue with incorrect spam classification but have now completed implementing our mitigation plan by moving to a new ‘from’ address domain (remail.freeagentcentral.com). FreeAgent emails that you send to customers, such as invoices, estimates and payment reminders, will now be sent from the new domain. The steps we have taken improve, but do not guarantee, delivery to the inbox. Spam filtering is implemented by the email recipient and takes into consideration the individual content and words of the email along with many other factors. If you are made aware of any emails sent from FreeAgent going into a spam folder, these should be dealt with in the usual way. The recipient can mark the email as ‘not spam’ and mark the email address as ‘trusted’ to ensure they receive future emails. Some emails to unaffected Google domains will continue to use the previous remailer.freeagentcentral.com domain for a short period. These emails are not affected by the incorrect spam classification by Microsoft.

We’ve started to implement a further change where the new ‘from’ address domain will be used for FreeAgent-generated emails sent to custom domains running on Outlook services, and some non-Microsoft email addresses. This will further reduce the number of emails being incorrectly classified as spam. We’re rolling this out to all customers in phases over the coming weeks, and we will continue to monitor the situation closely.

We’ve significantly reduced the number of emails being incorrectly classified as spam by switching to a new ‘from’ address domain for any FreeAgent-generated emails sent to recipients with one of the known affected Microsoft email addresses. We’ve tested and rolled this change out to all customer accounts and most users should see improved deliverability for emails sent from this point on. We’re monitoring the situation closely and we’re continuing to work to improve deliverability further.

We’re working with Microsoft to resolve this issue. In the meantime, we recommend you check that any of your customers using Microsoft email services - including Outlook, Hotmail, Live and MSN - have received emails such as invoices and automatic payment reminders that were sent from within your FreeAgent account on or after 28th November 2023.

We have identified that some emails being sent to Outlook mailboxes are currently being marked as spam. We are working with Microsoft support to resolve this. In the mean time it is advised that customers check their Junk Email folders and mark these emails as "It's not junk".

We are still investigating this issue, but we believe this issue is stemming from Outlook itself. In the meantime while we are still looking into why this is occurring and how we could resolve this, customers who are expecting emails should check their spam folders and mark these emails as not spam which should allow future emails to arrive successfully.

We are aware of reports with emails to Outlook domains either not being delivered or being marked as spam. We are looking into the cause of this.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A limited number of 3rd party API integration connection authorisations have been revoked in error. Affected users will need to re-authorise these connections within the 3rd party connection.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

The fix has been deployed and application performance is back to normal.

We are currently investigating a slow down in application performance. Our Incident Team have identified the issue and are currently looking to resolve as soon as possible.

This incident has been resolved and PDF generation should be working as normal.

We're currently investigating an issue which is causing issues when generating PDFs.

This incident has been resolved.

All systems are now operational.

We are continuing to investigate this issue.

We're currently investigating an issue with our background jobs. Some parts of the app will be degraded.

The indexing process has fully completed, and all services are back to normal operation. Thank you for your patience whilst waiting for this incident to be resolved.

We have fixed the underlying issue. You may still see out of date, or missing, search results related to transactions created or modified this morning while the indexing process catches up. Our team is continuing to monitor this, and will mark the issue as “Resolved” once we see this fully recover.

We have identified the underlying cause of this issue, and are implementing a fix. We'll continue to update as soon as we can.

We’re experiencing some issues processing background jobs at the moment - some are being delayed. We’re actively looking into it and will update soon.

This incident has been resolved.

We are currently investigating this issue.

We have been notified that the 3rd party issue affecting Open Banking consents has been resolved, and have confirmed this on our end. Thank you for your patience whilst waiting for this incident to be resolved

We are aware of an issue affecting Open Banking feeds across a range of banking providers. The issue is out of our control, however, we are monitoring the situation closely.

No further occurrences of this issue have been observed for 24 hours. FreeAgent operates multiple 24x7 monitoring systems, which will automatically alert our staff in case of any future problem detected.

A fix has been put in place, therefore this incident should not affect users any further. We will continue to monitor the situation closely. Once a further period of correct operation has been observed we will regard this as fully resolved.

There is currently an issue at one of our external hosting providers. The impact of this is intermittently affecting access to the FreeAgent website and application via the URL https://freeagent.com/. Both the FreeAgent website, and application are fully operational, and can be reliably accessed via https://www.freeagent.com/ (putting www in front of freeagent.com) Our oncall team have raised this with the external provider, and are liaising with them to get this resolved as soon as possible.

A fix has been implemented by the third party email sender. This has been tested and confirmed by our engineering team. Our monitoring shows our multiple delivery platforms are fully working. All emails that failed to be delivered yesterday during this incident have been re-sent.

We’re currently experiencing issues with one of our email sending platforms. We have switched all services to another platform. Prior to this, some emails will have been delivered to Spam or failed to deliver. Our engineering team is currently working to resolve the issue.

Our upstream provider has resolved the issue and our website is back to normal operation.

Our website is currently experiencing connection issues. A fix is being worked on by our provider. Access to FreeAgent itself should be working as normal. You can access the FreeAgent application via “https://login.freeagent.com/login” which should allow you to log in as normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue with selecting dates using the date picker. We are implementing a fix as soon as possible.

This incident has been resolved.

The Freeagent application should now be accessible as normal and we're monitoring this closely. Thank you for your patience and understanding.

We're experiencing issues in our data-centre which is affecting the FreeAgent Application. Our Engineers are aware of these issues and are working on a mitigation as our highest priority. We'll keep this status page updated as the matter develops and really appreciate your patience and understanding at this time.

This incident has been resolved.

Image delivery appears to be working now and our third party provider has informed us that delivery should be stable. We'll continue monitoring the situation and update here if anything changes.

We are continuing to investigate this issue.

We are currently experiencing issues with a third party provider which is impacting delivery of images on our customer facing website.

We are currently experiencing issues with a third party provider which is impacting delivery of images on our customer facing website.

Application performance is back to normal.

We have pushed a fix and are now monitoring the situation. Application is returning to normal expected speed.

We are currently investigating a slow down in application performance. Our Incident Team have identified the issue and are currently looking to resolve as soon as possible.

This incident has been resolved.

We are investigating a very recent issue where a subset of PDFs generated in FreeAgent are not getting styled correctly. We think we have identified the issue and are testing our solution just now. Our team will provide an update as soon as we can.

A fix has been applied and the website is now working as intended.

Our website is currently experiencing connection issues. As a work around, you can access the website via “www.freeagent.com” which should allow you to connect as normal. A fix is being worked on by our provider. Access to FreeAgent itself should be working as normal.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

An issue with our website has been identified and is being resolved by our provider. If you experience difficulties accessing our website, visit www.freeagent.com (which is unaffected by the issue) instead of freeagent.com.

This incident has been resolved.

The attack has subsided and we have implemented a mitigation to the affected service. We are continuing to monitor the results of this change. The FreeAgent website (www.freeagent.com) should now be available again. Thank you for your patience and understanding.

The FreeAgent website (freeagent.com) is currently unavailable due to an exceptional volume of web traffic identified as coming from a distributed denial-of-service (DDOS) attack. Our application remains available and you can login at https://login.freeagent.com/ as usual. Our engineers are working to put additional protective measures in place that will restore service. We will keep this page updated with progress. Thank you for your patience.

The FreeAgent website (freeagent.com) is currently unavailable due to an exceptional volume of web traffic identified as coming from a distributed denial-of-service (DDOS) attack. Our engineers are working to put additional protective measures in place that will restore service. We will keep this page updated. Thank you for your patience.

We have deployed a network fix in our datacentre. All of the website, with the exception of the pricing page is available once more. Our engineers continue to monitor the situation, and we plan to fully restore the pricing page tomorrow morning. Thank you for your patience.

We're experiencing networking issues in our data-centre which is affecting the FreeAgent website (www.freeagent.com). Our Engineers are aware of these issues and are working on a mitigation as our highest priority. We'll keep this status page updated as the matter develops and really appreciate your patience and understanding at this time.

This incident has been resolved.

We are currently under a persistent DDoS attack on both our application and website resulting in degraded performance.

This incident has been resolved.

Background jobs are now processing as normal however there is a small backlog of jobs so some may still be delayed.

We’re experiencing some issues processing background jobs at the moment - some are being delayed. We’re actively looking into it and will update soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are still investigating the issue that caused most customers to see degraded performance. We have put some mitigations in place that should mean the FreeAgent Web App and API are performing at our normal levels while we continue to identify the cause.

We are currently investigating an issue where some customers are seeing degraded performance.

This incident has been resolved.

We're going to keep an eye on things, but the backlog of jobs has now been processed.

We’re experiencing some issues processing background jobs at the moment. We’re actively looking into it and will update soon.

This incident has been resolved.

We’re currently experiencing issues with one of our email sending platforms. We have switched all services to another platform. Prior to this, some emails will have been delivered to Spam or failed to deliver. Our engineering team is currently working to resolve the issue.

The issue with our upstream support platform provider has now been resolved, and all support channels are now functioning and available.

Our support provider is coming back on-stream and we are monitoring services and slowly re-enabling our various support channels.

We’re currently experiencing issues with our support platform. While the issue is ongoing you won’t be able to get through to the support team at all. However, the application remains unaffected. Our support software provider is currently investigating.

The telephone support number has been restored by our provider. Our phone support is now available if you need to contact us.

We have spoken to our upstream provider who is looking at telephone routing issues with Vodafone currently. Application availability remains unaffected. In the interim, please email support@freeagent.com

We are aware that our telephone support number is not currently available and are investigating with our upstream provider. The FreeAgent application availability remains unaffected. In the interim, please email support@freeagent.com

We have now released the fix which means the Overview page should now load without error.

We are aware that some customers are having trouble when viewing the Overview page and being presenting with a "Sorry, something's gone wrong" error. The cause has been identified and are in the process of releasing a fix. Thanks for you patience while we rectify this issue.

This incident has been resolved.

Connectivity issues have now been resolved by our network provider.

Some users may be experiencing issues connecting to our application and website at the moment. This is due to an upstream network issue which is currently been investigated by our provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

This incident has been resolved.

We are investigating an elevated error rate in our background job processing. Some users may notice a delay in their bank transactions importing. Our team will provide an update as soon as we can.