Historical record of incidents for Freckle
Report: "Unalble to Login Into Classroom"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Users logged out and unable to log in"
Last updateIssue has been resolved.
We are investigating the issue, and have determined that it should resolve itself shortly.
Report: "Increased Error Rate"
Last updateAll systems are performing as expected
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are investigating the source of increased errors
Report: "Elevated Error Rate"
Last updateThis incident has been resolved.
The system has returned to normal.
We are continuing to investigate this issue, and are continuing to monitor the situation.
We are investigating a higher than normal number of errors.
Report: "Elevated Error Rate"
Last updateSystems are performing as expected
We are investigating a higher than normal number of errors originating from a single backend server
Report: "Student login errors"
Last updateBackend server errors caused students to be unable to use Freckle for 7 minutes. We are still investigating the root cause
Report: "Major Site Outtage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring.
Report: "High Response Time"
Last updateThis incident has been resolved.
The problematic code has been identified and a revert is in progress. Response times have returned to normal due to the lower levels of traffic.
We are currently investigating an alert about slow response times in our primary API.
Report: "Slow Response Times"
Last updateThis incident has been resolved.
Reduced traffic has allowed our systems to stabilize. We are releasing a fix tonight to improve our performance during peak traffic hours.
We have identified a cause for slow response times and are in the process of addressing it.
Report: "Errors on Classroom App"
Last updateWe have released a change to address the root cause of this incident. We will continue monitoring, but users should no longer be experiencing errors caused by this incident.
The Educator team is investigating the root cause of this issue. Everything is currently operational, but we are not closing this incident until the root cause has been addressed. We will provide updates as progress is made.
We are currently investigating an incident that caused a spike of user-facing errors to appear on the Classroom app. All systems should be operational now.
Report: "API Errors"
Last updateThis incident has been resolved.
We've confirmed the errors were caused by a temporary issue our Cloud Provider was having and has since resolved. We are again operating normally now.
We are continuing to investigate this issue.
We have been alerted to a higher-than-normal error rate between two of our internal services, which may result in user-facing errors in our Teacher and Student sites. At this time, it appears to be an issue with our Cloud Provider (AWS), but we are investigating.
Report: "High Error Rates"
Last updateThis incident has been resolved.
We have reverted a change that we believe to have caused the issues. We will continue to monitor the situation before marking resolved.
The rate of errors has decreased to a normal rate. We are monitoring the situation and still investigating the root cause.
We are continuing to investigate this issue. Students and teachers may still experience errors while using Freckle.
We are investigating high error rates. Users may experience errors while signing in, completing practice, or other basic user functions.
Report: "Classroom site outage"
Last updateAll systems appear to be now healthy, but we will continue to monitor.
We seem to have resolved the remaining issues. We will continue to monitor the situation.
A fix has been implemented and we are monitoring the results.
The remediation steps we've taken appear to have addressed the overall issues, but users may still experience occasional issues. Continuing to monitor and taking additional steps.
We are continuing to work on and monitor this issue. We have a possible fix in place, and are monitoring how the system responds.
We are continuing to work on a fix for this issue.
We have identified the source of the performance degradation and are taking steps to mitigate the problem.
We are continuing to investigate this issue.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Classroom site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Classroom site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Classroom site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Classroom site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Classroom site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
Report: "Student site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing student.freckle.com. We are investigating and will provide more details soon.
Report: "Student site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing student.freckle.com. We are investigating and will provide more details soon.
Report: "Freckle landing page down"
Last updateThis incident has been resolved.
The 3rd party hosting provider for our landing page at freckle.com is having an outage. We will monitor the situation and provide updates as we have them.
Report: "Student site outage"
Last updateThis incident has been resolved.
We're experiencing errors accessing student.freckle.com. We are investigating and will provide more details soon.
Report: "Multi-site outage"
Last updateOur database vendor notified us that an underlying hardware failure required our database to be moved to another server. Such failures are extremely rare, but they do happen. We will continue to evaluate options which could improve our resiliency against hardware failures.
Our systems are recovered and operating normally. We are still looking into the root cause and have escalated the issue to our database vendor for further investigation, but at this time are no longer considering this an active incident.
At approximately 3:26 ET, our primary database experienced a crash and recovery. The database is back online and downstream services are recovering, but we are still investigating the cause.
Report: "Student site outage"
Last updateThis incident has been resolved. An automated test raised a false positive alert, but there was no actual downtime
We're experiencing errors accessing student.freckle.com. We are investigating and will provide more details soon.
Report: "AWS Outage"
Last updateThis incident has been resolved.
We are seeing early signs of recovery. We will continue to monitor and report as the situation evolves.
The issues have been identified and we are monitoring progress.
Issues across multiple AWS services are impacting Freckle's availability. We are monitoring the situation and seeking remediation.
Report: "Freckle landing page down"
Last updateThis incident has been resolved.
Our 3rd party hosting provider for our landing page at freckle.com is having an outage. We will monitor the situation and provide updates as we have them.
Report: "Freckle landing page down"
Last updateThis incident has been resolved.
We are migrating freckle.com between hosting providers. We expect users to see intermittent SSL certificate errors for 5 to 10 minutes.
Our 3rd party hosting provider for our landing page at freckle.com is having an outage. We will monitor the situation and provide updates as we have them.
Report: "Freckle landing page down"
Last updateOur 3rd party provider has resolve their outage, and freckle.com is functioning normally again.
Our 3rd party provider for freckle.com continues to work on restoring their service. They've identified the issue and are working through potential fixes.
Our 3rd party hosting provider for our landing page at freckle.com is having an outage. We will monitor the situation and provide updates as we have them.
Report: "Site-wide Outage"
Last updateOur cloud provider has confirmed complete recovery of all of our services.
We have observed improved service from our cloud provider, but are continuing to monitor the situation.
We are continuing to monitor the issues reported by our cloud provider.
Our cloud provider is experiencing and investigating issues right now in Virginia (where our servers are located), causing increased error rates in the Student, Teacher and Admin applications. We are closely monitoring the situation and awaiting a resolution from the provider.
Report: "Internet Wide Outage"
Last updateDNS provider Cloudflare experienced an outage in its 1.1.1.1 service. This made Freckle's application and large sections of the web inaccessible to many customers for a short period of time. Cloudflare has reported a fix and has restored service.
Report: "Slowdown in student, classroom, and school"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We’re investigating the cause and will provide an update as soon as possible.