Is Frame.io Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed

The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.

We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.

The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed

The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.

We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.

Frame Engineering team operated a production rollout for our new progressive delivery platform started at 7pm ET. During the operation, we experienced 5 mins downtime between 7:16pm and 7:21pm ET. We were able to quickly resolve the issue and bring frame back to normal operation by 7:21pm ET.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix has been implemented, and we are seeing most loading issues resolve

We are continuing to investigate this issue.

We are seeing issues loading assets in v4

We've identified the issue and resolved it. All v4 accounts should once again be accessible.

We are continuing to investigate this issue.

We are currently investigating and issue with v4 of the application returning erroneously permission denied

This incident has been resolved, and we are seeing complete restoration across our application functional areas.

App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.

App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.

While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.

We have identified the root cause, and are working to restore services as soon as possible.

We have identified the root cause, and are working to restore services as soon as possible.

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are seeing an increase in API and application latency in our v3 web application.

We are currently investigating this issue.

The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue with users using Frame.io, this is impacting Retail users only This includes the account settings page. Our team is working to identify the root cause and implement a fix.

We are receiving reports that network connectivity issues that were affecting some APAC region customers have been resolved.

We are continuing to monitor for any further issues.

We have received reports of users in the Asia Pacific region who are experiencing slow loading times we believe the issue may be in an upstream network provider. We are continuing to monitor the situation.

A fix has been implemented and we are monitoring the results.

Users are currently experiencing delays while using Frame.io. This includes logging into Frame.io. Our team is working to identify the root cause and implement a fix.

The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix to resolve the issues. We are monitoring to ensure latency remains at operational standards.

We've taken steps to resolve the issue and are seeing improved service. We are continuing to investigate.

We are continuing to investigate the issue.

Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

All backlogged uploads have been transcoded successfully. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We are continuing to process the backlog of uploaded assets.

We are continuing to process the backlog of uploaded assets.

The outage with our service provider has been resolved. New uploads are now being processed successfully. Previously uploaded assets may still take some time to appear as we continue processing the backlog of uploads from the outage.

We are starting to see assets processing again, and are working on processing the backlog of uploaded assets.

The issue has been identified as a service provider outage. We are in contact with the vendor and are working on a fix.

We are currently experiencing delays in transcoding media which may result in uploaded files taking longer than expected to appear in your account. Our team is investigating the issue.

This incident has now been resolved.

Users should now be experiencing normal performance. The team is monitoring to ensure normal performance continues.

We are currently experiencing degraded performance. Our team is working on identifying the root cause and implementing a fix.

This incident has been resolved.

Most users should be experiencing normal performance.

We are currently experiencing degraded performance. Our team is working on identifying the root cause and implementing a fix.

Service has been restored and we are seeing normal performance across services.

Roll back was successful and we are monitoring performance.

We identified the issue causing degraded api performance and have began rolling back to restore service performance.

We are seeing degraded performance across web and api services and are initiating a rollback to restore service.

The backlog of uploads has been processed and we are now fully caught up.

We have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file. We will continue to monitor.

We have identified the issue is related to an upstream provider outage and have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file.

We are continuing to investigate and believe the delays we are seeing are related to an upstream provider outage.

We are seeing potential delays in processing of new uploads and are currently investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

For a brief period, we saw an elevated level of API errors. Our engineering team are actively looking into the issue to ensure system stability. We will keep this page updated with any changes.

Our system delays are now resolved. The degradation of service happened between 11:54 a.m. and 11:59 a.m. ET. We’re sorry for any trouble this may have caused. For questions, please reach out to our support team through the chat or email support@frame.io.

The multi-factor login issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

A fix has been implemented and we are actively monitoring.

The issue has been identified and a fix is being implemented.

Some users are experiencing issues logging into Frame.io using multi-factor authentication. Our team is working to identify the root cause and implement a fix.

A subset of users experienced a degraded media playback experience. At 3:32 PM ET we identified the issue and our team deployed a fix that resolved the degraded service. We will continue monitoring to ensure our systems continue to remain fully operational.

Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.

We are continuing to work on a fix for this issue.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.

The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.

We have identified the root cause of service disruption. We are working quickly on a fix for this issue.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

Services have been restored. Again, we apologize for any issues this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix and services should now be restored. We are continuing to monitor, and apologize for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have determined the root cause of the partial outage. We are working quickly to deploy a fix for this issue.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring results.

We are continuing to investigate this issue.

Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Users are currently experiencing delays while using Frame.io. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

Our mitigation is complete and we are seeing service began to be restored

We have identified an issue with our database and are working to mitigate. We will update you once complete.

We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.

The issue has been resolved. Users still seeing a blank screen should be able to simply refresh the page.

A fix has been implemented and we are monitoring the results.

A subset of users are experiencing issues loading Frame.io. We are working to identify the source of the problem and implement a fix. In the meantime, we have identified a workaround: You can clear your browser cookies and cache and then reload.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users are currently experiencing delays while using Frame.io. Our API is currently experiencing elevated errors rates. We're currently investigating.

This issue has been resolved. After further investigation into one of our monitors, we have determined there were no customers impacted. For questions, please reach out to our support team through the chat, or email support@frame.io.

We are continuing to work on a fix for this issue.

We have identified the issue with uploads and media transcoding. New uploads should be fully functional. We are working to resolve any prior uploads that may remain in a degraded state.

We are currently investigating a potential issue around delayed media transcodes. Affected assets would remain in a transcoding state if affected. We will keep this page up to date with any findings.

Issues with media access have been resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

Media access and playback for customers with content protection is operational. We are continuing to monitor and opening a support ticket with one of our service providers for root cause analysis.

We are investigating potential additional impacts to DRM and our image resizing service.

Customers with content protection (Watermark ID, FWM, and DRM) were unable to play back audio and video from 3:05-3:50 PM ET.

This incident has been resolved

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with version stacks.

This incident has been resolved.

We've identified and addressed the main cause of the degraded performance and are now continuing to monitor.

Our API is currently experiencing elevated errors rates. We're currently investigating.

We have resolved the Incident and continue to monitor results.

A fix has been implemented and we are monitoring the results.

We are investigating reports of degraded performance while using the application

This incident has been resolved.

The cause of this has been identified and a fix put in place. We are monitoring the situation, but at this time the platform is back to normal operations.

We are currently investigating reports of transcoding errors in frame.iol

Frame.io’s recent outage due to a data connectivity issue has been fully resolved. Users can now log in without any issues, and any previous delays in asset processing have been addressed.

We have fixed the data connectivity issue that was causing the outage. Users should now be able to login and use the Frame.io app. The team will continue monitoring to ensure the fix continues to be stable.

The team is continuing to investigate the connectivity issues. Some users may now be able to log in, but we are still working to fully mitigate the incident

We are experiencing an api connectivity issue that is preventing users from logging in. We’re investigating at highest priority

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

A small subset of accounts are experiencing issues loading Frame.io due to a data issue. We're actively working on resolving

This incident has been resolved

All delayed transcodes have been completed.

The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.

The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.

Our underlying infrastructure provider has identified the root cause and is working to mitigate

We are currently experiencing delays in uploads and transcoding media which may result in files taking longer than expected to appear in your account.

This incident has been resolved.

All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.

We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io

We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations

We are continuing to investigate reports of users experiencing delays accessing Frame.io

We are continuing to investigate reports of users experiencing delays accessing Frame.io

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

All delayed transcodes have been completed. Assets affected by the incident should now be available.

Our engineering team has identified the cause of the incident and has implemented a fix. All new uploaded assets are transcoding as expected. Assets affected by the incident are currently being re-transcoded and will be made available soon.

The issue has been identified and a fix is being implemented.

We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account. The issue has been identified and delayed files will be available shortly.

Users on certain accounts experienced a login loop for new sessions when attempting to access the site via SSO. This incident has been resolved.

The web performance issue is now resolved. We are sorry for any trouble this may have caused to affected users. For any questions, please contact our Support Team through the chat or email support@frame.io.

We have identified and implemented a potential fix and are currently monitoring the situation to verify that performance improves.

A subset of users are currently experiencing delays while using the Frame.io web application. This affects the general responsiveness of the user interface. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

We have deployed a fix that mitigates errors loading Notifications. We will continue to monitor to ensure all systems are operating as expected. Thank you!

We are preparing a hotfix to ship that will improve the issue

We are still looking into and identifying the cause of the slowness when loading notifications. We are working through mitigation steps currently.

We are currently investigating sporadic errors that occur when loading notifications. Our team is working to identify the root cause and implement a fix.

The incident is now resolved. 16 minutes of degraded performance logged. We apologize for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We had a moment of degraded service for the frame.io application. It looks to have cleared up and will continue to monitor.

This incident has been resolved.

A fix has been implemented, we will continue to monitor.

The team has identified the issue and is currently deploying a fix.

We are currently investigating an issue with authentication to the Camera to Cloud and tvOS products.

This incident has been resolved

A fix has been implemented and we are monitoring the results.

A set of accounts are currently experiencing intermittent delays while using Frame.io. For affected accounts, this includes loading projects and uploading files, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved. 40 minutes of degraded performance logged

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Users are currently experiencing intermittent delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

This incident has been resolved.

We have resolved the issue and newly uploaded assets are processing as expected. We are currently working through the backlog to ensure all proxies were generated for assets uploaded earlier in the day.

We have identified the source of the issue and are working to resolve ASAP

We are currently experiencing intermittent delays in transcoding media, which may result in files taking longer than expected to become available for playback. Our team is currently investigating the cause.