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Frame.io

Frame.io Incident History

Get real-time status information for Frame.io. Our monitoring system continuously checks Frame.io's services and components across all global regions to provide you with the most up-to-date status information.

Frame.io is currently Operational. This means all systems are operating normally. In order to get more details about the status of the service, please check the detailed status information below

Live Status for Frame.io is OperationalLive Status
Operational
Last checked
Official Status Pageframe.io

Historical record of incidents for Frame.io

Mar 17, 2025

Intermittent delays with uploads and transcodes

Last update
Resolved

The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.

Update

We are continuing to monitor for any further issues.

Monitoring

A fix has been implemented and we are monitoring the results.

Update

Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed

Identified

The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.

Investigating

We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.