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Last checked 2025-06-28T21:40:47.922Z from Foxpass's official status page

Historical record of incidents for Foxpass

Mar 1, 2025

Report: "Syncronization issue with identity providers"

Last update 2025-03-01T09:00:01.004Z

resolved2025-03-01T08:59:44.383Z

This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please contact support.

monitoring2025-03-01T08:48:09.129Z

A fix has been implemented and we are monitoring the results.

identified2025-03-01T08:47:27.545Z

The issue has been identified and a fix is being implemented

investigating2025-03-01T05:56:29.836Z

There is an issue with users being deactivated after a sync with external identity providers. We are currently investigating this issue.

Jul 31, 2024

Report: "RADIUS/TTLS can't authenticate"

Last update 2024-07-31T02:41:42.133Z

resolved2024-07-31T02:41:42.118Z

This issue has been fixed.

identified2024-07-31T02:41:21.402Z

This is affecting TTLS and PEAP connections to our non EAP-TLS-enabled RADIUS cluster.

investigating2024-07-31T02:28:29.537Z

We are currently investigating this issue.

Oct 25, 2023

Report: "EAP-TLS failing for some customer sites"

Last update 2023-10-25T18:55:09.126Z

resolved2023-10-25T18:00:00.000Z

A small subset of customer sites cannot authenticate with EAP-TLS

Aug 3, 2022

Report: "Long-running LDAP connections return an error code for 'search' commands."

Last update 2022-08-03T21:00:33.222Z

resolved2022-08-03T21:00:33.210Z

This incident has been resolved.

investigating2022-08-03T20:59:49.000Z

This has been resolved.

investigating2022-08-03T19:58:42.834Z

We are actively working on this incident. In the meantime, forcing a re-connect (restarting sssd or nslcd) should create new connections which will not be affected.

Sep 23, 2020

Report: "LDAP binds are sluggish for some requests"

Last update 2020-09-23T01:07:02.526Z

resolved2020-09-23T01:07:02.514Z

This incident has been resolved.

monitoring2020-09-22T19:01:01.312Z

A small % of LDAP binds are slow to respond. We are working to improve the performance.

Jul 23, 2020

Report: "Google Sync Errors"

Last update 2020-07-23T15:45:37.081Z

resolved2020-07-23T15:45:37.066Z

Google has rolled back the code that caused the error. We are not seeing any more issues.

identified2020-07-23T15:00:55.674Z

We are continuing to work on a fix for this issue.

identified2020-07-23T15:00:25.759Z

We are getting errors from Google when trying to access their APIs currently. We have escalated to their support.

Mar 19, 2020

Report: "Service disruption"

Last update 2020-03-19T15:50:20.615Z

resolved2020-03-19T15:50:20.598Z

This incident has been resolved. Root cause was a failure of our primary database. Automated failover worked as designed and the system recovered about 2 minutes later.

investigating2020-03-19T15:34:26.944Z

We are currently investigating this issue.

Oct 23, 2019

Report: "Console outage"

Last update 2019-10-23T02:08:16.960Z

resolved2019-10-23T02:08:16.947Z

This incident has been resolved.

identified2019-10-23T00:31:08.712Z

This is the result of an AWS Route53 DNS issue. More details here: https://status.aws.amazon.com/

investigating2019-10-23T00:25:16.364Z

We are currently investigating this issue

Aug 19, 2019

Report: "G Suite Outage"

Last update 2019-08-19T20:31:56.572Z

resolved2019-08-19T20:31:56.556Z

G Suite is reporting that the issue has been fixed and we're seeing recovery as well.

monitoring2019-08-19T19:50:52.149Z

We're seeing error rates improve and continue to monitor the situation.

identified2019-08-19T19:37:55.167Z

Google G Suite is having issues signing users in and checking their passwords for delegated authentication. We are monitoring the situation. https://status.cloud.google.com/incident/developers-console/19008

Jul 18, 2019

Report: "Increased Error Rate"

Last update 2019-07-18T16:28:34.517Z

postmortem2019-07-18T16:20:47.077Z

A misconfigured container went into production over the weekend and caused an increase in LDAP error rates. The number of errors was a small enough percentage across the total traffic that it did not raise any internal alerts. Once the configuration error was found, the container was removed from production and service returned to normal levels. We apologize for those impacted by the service interruption.

resolved2019-07-13T17:47:21.526Z

A misconfigured container caused in increase in LDAP error rates

Mar 28, 2019

Report: "Delegated authentication failures"

Last update 2019-03-28T00:44:18.067Z

resolved2019-03-28T00:44:18.054Z

This incident has been resolved.

investigating2019-03-28T00:32:46.120Z

We are seeing slow or failing authentication to third-party sources. We are investigating.

Oct 17, 2018

Report: "Service Outage"

Last update 2018-10-17T18:59:25.286Z

resolved2018-10-17T18:59:25.270Z

The service has recovered and is operating normally.

monitoring2018-10-17T18:44:57.852Z

The primary database failed and a secondary automatically took its place within a few minutes. Service is recovering and we are monitoring performance.

investigating2018-10-17T18:31:07.226Z

We are currently investigating this issue.

Aug 3, 2018

Report: "Some EAP-TTLS RADIUS connections not succeeding"

Last update 2018-08-03T22:30:55.558Z

resolved2018-08-03T22:30:55.539Z

This incident has been resolved but requires action if you connect to our cloud-RADIUS servers for 802.1x. If you did not receive instructions via email, please contact us.

identified2018-08-03T19:49:19.382Z

This appears to be an incompatibility with an update to Mac OS's root certificate store and our certificate provider. It is affecting a small number of connections currently but we believe the number will increase daily. We have set up a work-around, you will receive details via our Intercom system.

investigating2018-08-03T14:25:06.532Z

We are currently investigating this issue. Connection failure are intermittent.

Jul 30, 2018

Report: "Issues With Delegated Authentication"

Last update 2018-07-30T20:41:32.568Z

postmortem2018-07-30T20:41:32.566Z

Customers that wish to read a detailed postmortem may email us at help@foxpass.com.

resolved2018-07-20T17:13:54.299Z

A fix has been implemented and the problem has been resolved.

monitoring2018-07-20T16:51:30.358Z

A fix has been implemented and we are monitoring the results.

investigating2018-07-20T16:14:59.749Z

We are currently investigating issues with our delegated authentication mechanism

Report: "LDAP Outage"

Last update 2018-07-30T20:41:32.546Z

postmortem2018-07-30T20:41:32.543Z

See here: http://blog.foxpass.com/august-2016-post-incident-review/

resolved2016-08-04T00:30:00.000Z

This incident has been resolved.

investigating2016-08-03T23:00:00.000Z

We are currently investigating this issue.

May 31, 2018

Report: "Radius Interruption"

Last update 2018-05-31T15:15:16.020Z

resolved2018-05-31T15:15:16.003Z

A new set of outbound IP addresses have been set up, and almost all customers have switched over. We are working to get more information from Okta about the block.

monitoring2018-05-31T13:27:17.755Z

Okta is accepting traffic from the new IPs, we are continuing to monitor the situation.

identified2018-05-31T13:09:39.700Z

Our traffic to Okta's API is now coming from 52.5.197.216 and 35.153.22.124. You may need to update your Okta on-net whitelist. (please keep the existing ones active).

identified2018-05-31T12:44:04.900Z

We are unable to connect to Okta's API.

investigating2018-05-31T12:43:15.246Z

We are continuing to investigate this issue.

investigating2018-05-31T12:34:04.170Z

We are currently investigating an interruption in our RADIUS service.

May 27, 2018

Report: "LDAP scheduled maintenance beginning"

Last update 2018-05-27T06:43:04.775Z

resolved2018-05-27T06:43:04.753Z

Maintenance has been completed.

investigating2018-05-27T05:09:49.644Z

We are performing maintenance on the LDAP server.

Apr 24, 2018

Report: "Okta authentication failing for some customers"

Last update 2018-04-24T16:33:19.923Z

resolved2018-04-24T16:33:19.900Z

Okta's incident has been resolved. See https://status.okta.com/.

identified2018-04-24T15:23:00.891Z

Please follow Okta updates at https://status.okta.com/

Mar 8, 2018

Report: "Okta Incident"

Last update 2018-03-08T03:47:45.356Z

resolved2018-03-08T03:47:45.332Z

Okta has resolved the issue.

identified2018-03-08T01:33:11.470Z

Okta is currently undergoing a service disruption. More information at https://status.okta.com/

Feb 28, 2018

Report: "Degraded RADIUS Performance"

Last update 2018-02-28T22:13:39.744Z

resolved2018-02-28T22:13:39.727Z

The issue has been fixed.

investigating2018-02-28T22:06:35.048Z

We are currently investigating this issue.

Jan 28, 2018

Report: "Scheduled Maintenance"

Last update 2018-01-28T07:47:58.624Z

resolved2018-01-28T07:46:44.285Z

Maintenance completed

monitoring2018-01-28T06:28:00.000Z

Maintenance beginning

Dec 7, 2017

Report: "Empty groups from sync'd sources"

Last update 2017-12-07T07:21:11.585Z

resolved2017-12-07T07:21:11.575Z

Groups sync'd from external sources (Google, Azure, Okta, etc) may have been temporarily empty starting at approx. 5:20UTC. Most groups recovered within 30 minutes. All group memberships were fully restored by 7:00UTC.

Jul 7, 2017

Report: "Intermittent Google OAuth failures"

Last update 2017-07-07T00:06:11.161Z

resolved2017-07-07T00:06:11.123Z

This incident has been resolved.

monitoring2017-07-06T22:48:02.939Z

Google's OAuth API is returning failures for some requests.

Jun 23, 2017

Report: "Increased LDAP bind times"

Last update 2017-06-23T02:39:08.991Z

resolved2017-06-23T02:39:08.950Z

We moved off of the affected Amazon services and have recovered fully.

monitoring2017-06-23T02:02:06.882Z

Amazon's issues are affecting our LDAP bind times. We are monitoring the situation.

May 6, 2017

Report: "Increased Error Count"

Last update 2017-05-06T20:51:55.445Z

resolved2017-05-06T20:51:55.417Z

5 minute period of increased errors for API/RADIUS during database maintenance.

investigating2017-05-06T20:42:02.573Z

We are currently investigating this issue.

Apr 28, 2017

Report: "Increased LDAP Bind Times"

Last update 2017-04-28T00:39:58.456Z

resolved2017-04-28T00:39:58.431Z

We experienced an LDAP slowdown for 20 minutes. The system has fully recovered at 3:52 Pacific for the majority of our customers.

monitoring2017-04-27T22:56:27.180Z

We are currently monitoring system recovery.

investigating2017-04-27T22:41:30.676Z

We are currently investigating this issue.

Feb 23, 2017

Report: "Google API Incorrectly Marking Users As Disabled"

Last update 2017-02-23T23:09:14.460Z

resolved2017-02-23T23:09:14.052Z

Google's Auth API has stopped throwing errors and we have re-enabled our internal user sync.

identified2017-02-23T22:08:15.348Z

Google's API is returning an invalid state for some users. We've temporarily disabled our sync; please contact us over the Intercom chat system on our website or by email to get these accounts back into a valid state.

Jan 31, 2017

Report: "Authentication errors with Bitium delegated auth"

Last update 2017-01-31T01:57:48.343Z

resolved2017-01-31T01:57:48.319Z

This incident has been resolved.

identified2017-01-31T00:24:55.473Z

Customers who delegate authentication to Bitium are encountering errors when trying to authenticate. We are working with Bitium to identify and remedy this issue.

Jan 17, 2017

Report: "Okta Incident"

Last update 2017-01-17T20:20:32.665Z

resolved2017-01-17T20:20:32.645Z

Okta's issue has been resolved and our error rates have returned to normal.

monitoring2017-01-17T19:41:42.117Z

Okta is currently undergoing an event. As a result, Okta delegated authentication and sync may not be fully functional. Follow here for further updates: https://status.okta.com/

Dec 17, 2016

Report: "RADIUS Performance Degraded"

Last update 2016-12-17T00:54:50.655Z

resolved2016-12-17T00:54:50.629Z

A RADIUS host failed. Full service has since been restored.

investigating2016-12-17T00:38:53.014Z

We are currently investigating this issue.

Dec 14, 2016

Report: "Intermittent failures returning SSH keys"

Last update 2016-12-14T08:14:00.570Z

resolved2016-12-14T08:14:00.546Z

One process was "stuck" from 04:30-07:30 UTC resulting in intermittent failures returning SSH keys.

Oct 21, 2016

Report: "DNS resolution issue"

Last update 2016-10-21T18:27:00.470Z

resolved2016-10-21T18:27:00.412Z

This incident has been resolved.

monitoring2016-10-21T13:54:00.000Z

The DNS issues affecting the eastern region have been fixed, but Okta delegated auth and sync is still having intermittent issues.

identified2016-10-21T12:15:02.871Z

There is an issue with DNS resolution. This is affecting many services, but especially delegated authentication.

Oct 19, 2016

Report: "Trouble connecting to Google's OAuth servers for some customers"

Last update 2016-10-19T20:13:09.321Z

resolved2016-10-19T20:13:09.274Z

We believe this incident self-resolved quickly. No further errors seen.

investigating2016-10-19T18:58:19.424Z

We are currently investigating this issue.

Oct 5, 2016

Report: "Increased error rates and timeouts for customers using Okta authentication delegation"

Last update 2016-10-05T00:24:50.913Z

resolved2016-10-05T00:24:50.889Z

All calls are returning successfully as of 17:03 Pacific.

investigating2016-10-04T23:53:05.400Z

We are seeing an increased number of errors when communicating with Okta's API. Around 10% of connections are impacted. We are investigating.

Sep 24, 2016

Report: "Intermittent failures to bind when using Okta backend"

Last update 2016-09-24T01:18:32.446Z

resolved2016-09-24T01:18:32.418Z

We identified and fixed an issue causing intermittent auth failures to Okta's backend when using our LDAP interface for a portion of this afternoon.

Aug 31, 2016

Report: "Degraded RADIUS Performance"

Last update 2016-08-31T23:49:20.875Z

resolved2016-08-31T23:49:20.281Z

Google’s endpoint is returning normally now. All systems fully operational.

monitoring2016-08-31T23:29:00.000Z

Google’s auth endpoint was intermittently timing out, degrading our RADIUS servers’ performance. We are monitoring the situation.

investigating2016-08-31T23:05:22.352Z

We are currently investigating this issue.

Aug 18, 2016

Report: "Degraded RADIUS performance"

Last update 2016-08-18T00:27:15.553Z

resolved2016-08-17T23:25:00.000Z

Around 23:25 UTC, RADIUS performance was degraded. Some queries experienced slow response times. This was resolved around 23:45 UTC.