Is Foxit Down Right Now? Check if there is a current outage ongoing.

There have been reports that system generated e-mails from Foxit Systems are not being received. We are investigating the issue.

The incident has been resolved

A fix has been implemented and will be monitoring closely.

We are currently investigating the issue.

The incident has been resolved

A fix has been implemented and will be monitoring closely.

We are currently investigating the issue.

The situation has now been resolved. E-mail Delivery Service is now functional

E-mail Delivery Service is currently not working. We are investigating

During the week of May 07, 2025, some customers experienced an outage with Foxit eSign services. The outages occurred during the following timeframes: 05/07/2025: 08:04 AM to 12:34 PM UTC We determined the cause was related to a deployment that experienced degraded performance.

The issue has been resolved

We are aware that some users may be experiencing UI issues on the eSign platform. Our team has identified the root cause and is actively working on a fix. Thank you for your patience.

On March 18, 2025, from 11:46 AM to 1:37 PM IST, our eSign application experienced an outage affecting the homepage functionality across US, EU, and CA regions. The issue was caused by a missing parameter in a JSP file introduced during our latest deployment. Our team identified the problem and restored service by rolling back to the previous stable version. We've implemented additional testing procedures to prevent similar issues in the future. We apologize for any inconvenience this may have caused.

This issue has been resolved, and users will begin receiving emails shortly.

eSign Invitation Mailing Services have temporarily been disabled. We are investigating the issue.

The Incident has been resolved. All subscriptions have been restored and is functioning normally. Thank You

Update: Root cause identified. A bug was found in request data sent from subscription to eSign, where the start time is equal to the expiration time, leading to malfunctions. All subscriptions are expected to be fixed around 5am ET.

Many PDF Editor+ users' eSign licenses have expired today. We are working on a solution.

This incident has been resolved.

We are currently investigating this issue.

During the week of December 19, 2024, signed documents and executed forms are not functioning properly. Some forms fail to load, while others load but do not display the information entered by the signer. The issue occurred during the following timeframe: 12/10/2024: 11:46 to 16:45 PT We implemented a fix, and the situation has returned to normal.

Multiple eSign customers reporting that signed documents and executed forms are not working correctly. Some forms fail to load, while others load but do not display the signer-entered information. eSign dev and cloud ops teams are actively working on the issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved. Sales System processing normally now.

Sales System issue identified.

This issue deals with Smart Redact Batch Redaction function not being available in PDF Editor + subscription. Foxit is clearing up any confusion on our website.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Multiple partners are reporting that their customer's subscription has expired even though it should have auto renewed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We have resolved this issue. If you have issues with a license deactivation, please reach out to us immediately.

Thank you for your patience. We are taking this matter very seriously.

We are currently investigating this issue.

An issue was found in code deployed and fixed.

We have identified an issue with our idox.ai mobile application. If you are using an iPhone, you may see Internal Server Error in your browser. We are actively working to correct the problem.

This incident has been resolved.

We wanted to bring to your attention recent reports about potential security risks related to Foxit PDF Editor & Reader. Some articles have discussed flaws and exploits that could be present in "specially crafted PDF" documents containing malware. Upon opening one of these documents, you may encounter a dialog box warning you about potential security risks associated with certain features in the document. This behavior is common among PDF applications from various vendors, as the PDF standard allows code fragments to be executed when PDF documents are opened. If you choose to enable these features, a second dialog box may appear, cautioning you that additional commands are about to be executed. The identified vulnerability lies in the default option ("Open") presented to customers, which could potentially lead to executing untrusted code and adverse consequences if selected. We are actively working on a fix for this issue, which we anticipate will be included in the 2024.2.2 update. We want to assure you that your security and safety are our top priorities, and we are committed to providing you with a secure and reliable experience with our products. Please note that this dialog box has always been a part of the application, and the default option to maximize security is being worked on for a future update. In the meantime, we recommend selecting the "NO" option if you encounter this dialog box to ensure your security remains protected. It is also recommend that you never execute embedded code from untrusted sources, regardless of the software product. If you have any further questions or concerns regarding this matter, please do not hesitate to reach out to our support team for assistance.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue

This incident has been resolved.

Some users have reported that their order history page is missing. We are currently investigating the issue.

These issues were limited to only a couple customers along with some miscommunication. All systems are normal and not an incident. We apologize for the false alarm.

Several Admin Console User's Licenses have been revoked overnight without warning. We are investigating the Issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

TEST ONLY

This incident has been resolved.

Admin Console invitations are currently very slow. We are currently investigating the issue.

foxit.com was inaccessible for 14minutes during (10:54 AM - 11:08 AM UTC), This incident has been resolved now.

This incident has been resolved.

Some users are currently unable to submit support tickets via the Foxit Support Page. If you cannot get through the Foxit Support Portal, please call the Foxit Support Number: 1-866-693-6948. We are currently investigating the issue.

The AdminConsole team has fixed this issue and is expected to send a fix at 3pm Beijing time. This incident will then been resolved.

There have been reports that users are unable to activate their account. We are currently investigating the Issue

This incident has been resolved.

We are currently investigating this issue.

Admin Console Infrastructure has been upgraded to account for high traffic. The problem has been resolved

We are continuing to investigate this issue.

Adminconsole.foxit.com is currently under high stress and is slow/degraded. As a result, eSign has also beed effected. We are currently investigating

This incident has been resolved. An issue was found with our iText server and working with development team to resolve permanently.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We have identified an issue with our eSign US application. We are actively working to correct the problem.

This serves as an informative notice. The security vulnerability referred to as "runC in Docker" or "Leaky Vessels" has been successfully addressed and patched across all cloud services. Vulnerability: RUN-C in Docker Severity: Critical CVE: CVE-2024-21626, CVE-2024-23651, CVE-2024-23652, and CVE-2024-23653 https://www.docker.com/blog/docker-security-advisory-multiple-vulnerabilities-in-runc-buildkit-and-moby

The below Foxit cloud services were down Jan 4, 2024 1:01am-1:21am: Account/CAS Admin Console US, EU, CA eSign US, EU, CA PDF Editor Cloud US Foxit.com Official Website AppStore CWS This was due to human error while updating routing tables. We are putting in safeguards to restrict this type of access in the future. Thank you for your patience.

We are continuing to monitor for any further issues.

We apologize for a 20 minute outage of most Foxit Cloud Services. Services are back up, and we are investigating the root cause.

On 12/28/2023 7:53-9:23 am UTC, EU FoxiteSign experienced an outage.

This incident has been resolved.

On 12/18/2023 9:08-9:38am ET, US Admin Console experienced an outage. We determined the cause was related to a OpenTelemetry (link tracking tool) deployment. We are putting in all necessary steps to ensure this does not happen again. Complete Root Cause Analysis is in review. Thank you for your patience.

This incident has been resolved.

We have identified an issue with foxit.com application. We are actively working to correct the problem.

This incident has been resolved. During 7:46am ET - 8:22am customers may have received a 500 error when navigating to foxit.com/shopping. This was due to a memory issue on one of our database services.

Foxit.com/shopping is currently unreachable, we are looking into the situation.

This incident has been resolved.

A fix was implemented on 8/16 7am MT. Only a handful of customers were impacted when trying to sign in from PDF Editor Desktop. Please reach out to customer service if you are experiencing issues. Thank you for your patience.

A fix was implemented on 8/16 7am MT. Only a handful of customers were impacted when trying to sign in from PDF Editor Desktop. Please reach out to customer service if you are experiencing issues. Thank you for your patience.

We are currently investigating this issue.

Maintenance completed, all systems normal.

We are performing database maintenance that may cause delays in our applications. We'll notify you when complete. Thanks for your understanding.

This incident has been resolved. Sign in and re-active license key solved the issue.

Sign in and re-active license key solved the issue.

We are continuing to investigate this issue.

Users may receive "The License Key is Not Installed on the Server." We are investigating the issue.

Admin console is experiencing issues.

This incident is resolved. A deployment image error was discovered and several fixes have been in place to prevent it from happening again.

We are continuing to investigate this issue.

Adminconsole US degraded. Admins may have issues adding users. We're aware of this issue and we're investigating it.

This incident is resolved. Issue due to code exception. Complete RCA can be available upon request.

We have identified an issue for some transactions checking out of our Online Store where the amount is not shown. We are actively working to correct the problem.

This incident has been resolved.

Download speeds slow. We're aware of this issue and we're investigating it.

Downloads are back to normal, thank you for your patience.

Download link for pdf mac ver. is extremely slow. We're aware of this issue and we're investigating it.

US/EU/CA Admin Console and US/EU/CA eSign services were not working properly from 8am ET to 8:45am ET. This was due to a legacy service that is being migrated to high availability architecture.

Admin console _eu server is down. We're aware of this issue and we're investigating it.

This incident has been resolved. Users may have had issues logging in to foxit.com and purchasing subscription between 10:20am ET to 12:15pm ET on May 3rd. This was due to a memory issue and has been fixed.

We are currently investigating the issue. Some users may receive a 500 error when logging in and have issues purchasing subscriptions.

This incident has been resolved.

Admin.foxitcloud.com performance degrade. We're aware of this issue and we're investigating it.

maintenance is completed

Accountsight is under maintenance

This incident has been resolved.

There is a bug in adminconsole EU that doesnt allow the user to invite people. We are investigating the issue

This incident has been resolved.

We are continuing to investigate this issue.

We are experiencing Slow downloads. We're aware of this issue and we're investigating it.

This incident has been resolved.

Adminconsole Canada is currently unavailable, we are investigating the problem.