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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- Users will not be able to access Labour Productivity module.- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- Users will not be able to access Labour Productivity module.- The T&A API will not be in use. If T&A data is sent via FTP during the maintenance window, this will need to be reset once the maintenance has been completed.- Submission of T&A data through Synel (for North American customers) may be unavailable during these maintenance windows. Submissions will automatically resumed post maintenance without any customer involvement.- The HR, BI and Additional payments (tips) API will not be in use. Please do not send this data during the maintenance window.- The FTP service for Sales imports will not be in use during the downtime window. Please ensure any sales import data is sent after the maintenance window.- Scheduled automated BI export jobs that run during the maintenance window will be rescheduled to after window.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Recipe & Menu Engineering module Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back inIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back inIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- The FnB Platform will be unavailable to all users during this period.- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: - The Purchase to Pay system will not be available to users during this time.- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is completeIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Fourth will be carrying out essential emergency release as per the timings below.Impact: The Purchasing & Inventory system will be unavailable to all users during this periodPortals impacted: us1.p2p.na1.fourth.com, us2.p2p.na1.fourth.com, us3.p2p.na1.fourth.com, us4.p2p.na1.fourth.com, us5.p2p.na1.fourth.com, and us6.p2p.na1.fourth.comIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The next scheduled Recipe Menu Engineering system maintenance release will take place as per the timings below. This release will include new features and enhancements.Impact: No prolonged downtime is expected. Session interruptions may be experienced during the deployment window and users will need to log back inIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: - The Purchase to Pay system will not be available to users during this time.- Purchase to Pay FTP folders and AS2 will be unavailable and any messages will need to be resent after the maintenance window- Customers sending orders and GRNs via R9 will not be able to create orders for suppliers in Purchase to Pay when the FTP is unavailable. These orders will need to be placed before the maintenance window.- Suppliers sending documents directly to the Purchase to Pay FTP during the maintenance will need to resent once the maintenance is completeIf you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- The Inventory Platform will be unavailable to all users during this period.- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.If you have any queries please do not hesitate to contact help.fourth.com

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage.We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution.We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers.We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps.This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.We apologise for this disruption to your service.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- The Inventory Platform will be unavailable to all users during this period.- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact:- The Inventory Platform will be unavailable to all users during this period.- Please ensure that all orders required to be placed during this time are completed before the start of the maintenance period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The monthly Fourth scheduled platform maintenance windows are intended to support the planning and execution of maintenance activities. These windows are not intended to replace any existing system maintenance windows, and nor do they in anyway preclude other such intrusive windows being required. Impact: The Purchasing & Inventory Platform will be unavailable to all users during this period.If you have any queries please do not hesitate to contact help.fourth.com

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however we will aim to post a formal Incident Report here within the next 5 business days. We greatly apologise for this disruption.

We have implemented a fix for this incident, and services are now fully restored. Our teams are continuing to monitor closely to ensure stability. Thank you for your patience and understanding throughout this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have identified the cause of this incident and are working towards an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again, we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times. We are confident that this issue has now been resolved but if you continue to see issues, please let us know. We sincerely apologise for the inconvenience this has caused.

We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications. Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual. We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution. Further updates will be provided as soon as we have additional information.

We are confident that the fix applied by Salesforce, along with internal monitoring this afternoon, has resolved the incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here within the next 5 business days. We greatly apologise for this disruption.

Salesforce has now implemented a solution and is currently monitoring for completeness. The team is seeing positive results after completing the rollback. Due to the scale of the issue, the rollback is being implemented in stages. Affected customers should notice improved performance as each rollback is completed. We apologise for this disruption to your service.

Salesforce has been able to identify the cause of this incident and is currently working towards finding an appropriate resolution. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.

Dear Customer, We have been made aware of a critical incident affecting some customers. Salesforce is currently investigating the root cause of the issue. You can find updates at the following link: https://status.salesforce.com/incidents/13457 We apologise for this disruption to your service. The next update will be shared once we have more significant information.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologize for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologize for this disruption to your service.

We are continuing to work on a fix for this issue.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

UPDATE: Should you continue to experience difficulties accessing through a browser, we can confirm that customers accessing Single Sign On through mobile devices can do so successfully. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We believe that we have now resolved the issue impacting ordering on Purchasing and Inventory (Adaco). Our Engineering teams will continue to work on a resolution for Recipes and Menus (StarChef) and HR (UK) - Onboarding. There will be no further update this evening, the next update will be provided by 10 am tomorrow morning, unless there is a resolution sooner.

We have been made aware of an issue that is impacting the following solutions, Purchasing and Inventory (Adaco), Recipes and Menus (StarChef) and HR (UK) - Onboarding. We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. We deeply apologise for this disruption.

This incident has been resolved.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Our data centre provider has implemented a fix and service has now been returned to normal. All critical functions are now operational. We will continue to monitor for an extended period of time. We apologise for this disruption to your service.

We have been advised that the issue has been identified and that a solution is being actively worked on. However, we still ask that the following is noted. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Due to multiple solutions currently being inaccessible the impact is as follows For our WFM solutions, this affects all critical operations, including (but not limited to) employee updates and rota submissions. For our PPnI solutions, this impacts essential operations, such as placing orders. We strongly advise disaster recovery is invoked to ensure orders can be placed successfully Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware that a small subset of customers are currently experiencing issues with draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers using Fourth Single Sign-On when attempting to login through a browser. Our mobile app is currently unaffected. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. The next update will be provided when significant progress has been made. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers' ability to make draws. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

UPDTATE: 09/04 We believe that the issues affecting Chase have been resolved. If we receive no further reports of issues, this advisory will be removed on 09/05. Thank you.

UPDATE: 09/03 We are seeing some improvement with this issue and can confirm that there have been successful transfers from Fuego to Chase Debit cards in the last 24 hours. We are in the process of seeking confirmation from our banking partners to understand whether this is fully resolved and will update as soon as possible. Our advice remains, that if you are experiencing issues between Fuego and Chase Bank, please try an alternative payment method.

We are aware of an issue affecting Fuego activity and Chase Bank. Earned wage access (EWA) draws, tip payouts (TPO) and transfers from the Fuego Card could be impacted. If you are experiencing any issues please try to use an alternate method of payment for this type of activity. We are currently in communication with our banking partner in an attempt to resolve this as quickly as possible and will keep this status updated as soon as there is more information available.

After monitoring throughout the day, we are confident that the issue is resolved for all customers. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Dear Customer, We are pleased to inform you that our proactive monitoring efforts have successfully restored our solutions to full service. We have cleared all backlogs and updated all data to ensure accuracy. Rest assured, we will continue to closely monitor performance throughout the day to ensure ongoing reliability. If you happen to notice any data discrepancies on your platform, please don't hesitate to reach out to us via our help center, and we will promptly assist you. Thank you for your understanding and support during this time.

We are confident that the actions taken previously have returned our Core API and Single Sign On to full functionality. These systems are currently working through the backlog which could take up to 24hrs for this to clear and bring the data in the core solutions up to date. This includes but is not limited to: • POS data submissions • Reporting data • Updates to Single Sign On users • Creation of new SSO users • Updating information of existing employees within our Workforce Management Solutions • Data imports for RME Although there are in-built retry mechanisms in place, if you believe that your platform is missing any data, please raise a ticket via our help centre and we will do all we can to assist. We apologise for this disruption to your service.

Our technical teams have implemented corrective measures that we believe have improved the situation with all affected services. Customers should notice immediate improvements when logging in through SSO. However, please note that it will take some time for the systems to process the backlog of data. We are continuing to investigate the root cause and determine any additional remedial actions that may be required, which could include the resubmission of POS and T&A data submitted during the affected period. The next update will be provided when further information is available.

Our technical teams have implemented corrective measures that we believe have improved the situation with all affected services. Customers should notice immediate improvements when logging in through SSO. However, please note that it will take some time for the systems to process the backlog of data. We are continuing to investigate the root cause and determine any additional remedial actions that may be required, which could include the resubmission of POS and T&A data submitted during the affected period.

Our technical teams have implemented corrective actions that we believe have improved the situation with all affected services. Customers should see immediate improvements when logging in through SSO. However, it will take some time for the systems to process the backlog of data. Please be aware that our teams are continuing to investigate the root cause and any additional remedial actions that may be required.

FOR ALL CUSTOMERS: Given the nature and impact of this incident, we must advise that the following services may be impacted. • POS data submissions • Reporting data • Updates to Single Sign On users • Creation of new SSO users • Updating information of existing employees within our Workforce Management Solutions • Data imports for RME FOR CUSTOMERS USING OUR INVENTORY SOLUTIONS: We strongly advise customers to invoke any disaster recovery procedures they have in place to ensure suppliers receive orders in a timely fashion. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

UPDATE FOR CUSTOMERS USING OUR INVENTORY SOLUTIONS: We strongly advise customers to invoke any disaster recovery procedures they have in place to ensure suppliers receive orders in a timely fashion. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a high priority incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate this issue.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

Fourth is aware of reports of a significant Crowdstrike/Microsoft outage. We can confirm that this is NOT impacting the availability of the Fourth platform. We are continuing to monitor the situation and will provide updates when they become available.

Fourth is aware of reports of a significant Microsoft outage. We can confirm that this is NOT impacting the availability of the Fourth platform. We are continuing to monitor the situation and will provide updates when they become available.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have seen a significant improvement in the situation and our Azure-related services are now functioning as expected meaning that access to our solutions through Single Sign On is now available. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are seeing an improvement in the situation and services are slowly coming back online. We are continuing to monitor and are following the below status page closely. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise the impact on our customers in the meantime Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We believe this may be linked to a critical outage being experienced by Microsoft Azure which is relied upon to provide essential services. https://azure.status.microsoft/en-us/status This incident is currently being investigated to determine the root cause of the issue and we are doing all we can to minimise impact on our customers in the meantime Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently continuing to work towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.

We have now implemented a solution and are confident that the issue is resolved. We do recommend that all users clear cache and cookies to ensure the resolution Fourth have deployed is fully enabled. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

UPDATE: We have been able to identify that this affects all customers using EDI document transmission and the Receiving App We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

UPDATE: As part of the investigation, we have been able to determine that this only affects EDI transmissions. Non EDI suppliers are not impacted by this issue. We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a high priority incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Dear Valued Customer, We have now implemented all actions to resolve these issues and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

Dear Valued Customer, We wanted to inform you that we conducted maintenance from 00:30 to 03:21 UTC as part of our commitment to providing you with the best possible service. We noticed a slight delay in processing messages, however, our team has rectified this. Thank you for your understanding and patience as we work to improve your experience.

Dear Valued Customer, We are pleased to advise that the solutions have remained stable throughout the evening and into this morning. We have continued to monitor performance levels and have seen no signs of the issues that have affected stability. We plan to continue with a period of active monitoring for several days to ensure the systems remain stable and fit for purpose as we approach the bank holiday weekend. We greatly appreciate your patience and understanding on this issue.

Dear Valued Customer, We have continued to monitor performance levels throughout the day and are satisfied that actions taken have had a direct impact on improvement in the situation. We will continue to actively monitor throughout the evening and into tomorrow. We greatly appreciate your patience and understanding on this issue.

Dear Valued Customer, Our teams have performed actions in an attempt to improve the processing of orders and we can confirm that we are seeing a significant improvement. Further actions are being implemented to bring the system back to expected levels of performance and our hyper-care is ongoing in order to keep customer impact to a minimum. We sincerely apologize for the disruption to your service and assure you that we are doing everything we can to resolve this.

Dear Valued Customer, Our teams are continuing the investigation to resolve this problematic issue. Currently, we are still seeing intermittent delays in processing orders. Although our fail-safes are still in place, when delays are experienced, they are considerable and have the potential to be business-impacting. To ensure smooth operations, we recommend making alternate arrangements to ensure that suppliers receive any orders with pressing importance.

Dear Valued customer, . Throughout the weekend, our teams have been working tirelessly to resolve this issue. Unfortunately, despite making progress in the investigation, the issue remains unresolved. . Current situation: We are experiencing intermittent delays in processing documents through Tradesimple. Our current hyper care actions ensures that the majority of documents, including orders, are processed with minimal delays. In the rare event that a document fails, we receive alerts that are immediately acted upon. As an extra measure, we recommend that customers place orders promptly to minimize the risk of missing any cut-off times. We advise all sites to place orders at least 30 minutes in advance. Please be assured that our team is treating this issue with the utmost priority and continues to work to resolve it as a matter of urgency. We sincerely apologize for the disruption to your service and assure you that we are doing everything we can to resolve this.

Dear Customer, We regret to inform you that we are currently experiencing an issue that is causing delays in processing documents on Tradesimple, including orders. Our team is continuing to work tirelessly to resolve this matter, however to ensure that orders do not miss any cutoffs, we recommend placing them well in advance, preferably at least 30 minutes before the deadline. We sincerely appreciate your understanding and patience as we strive to resolve this issue as quickly as possible. Your continued support is greatly appreciated.

We are continuing to investigate this issue.

Dear Customer, We regret to inform you that we are currently experiencing an issue that is causing delays in processing documents on Tradesimple, including orders. Our team is working tirelessly to resolve this matter, however to ensure that orders do not miss any cutoffs, we recommend placing them well in advance, preferably at least 30 minutes before the deadline. We sincerely appreciate your understanding and patience as we strive to resolve this issue as quickly as possible. Your continued support is greatly appreciated. An update will be provided no later than Saturday morning.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

We have taken steps to improve stability and the system is currently performing as expected. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This incident has been resolved.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers using Mobile Apps This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We are happy that the solution is now stable and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are currently seeing a marked improvement in login rates. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Good Morning, We can confirm that multiple teams performed extensive checks on the UI and in the back end, attempting to find any evidence of performance issues and we are happy to report that the system has remained stable. Be rest assured that we are continuing to actively monitor throughout the day.

We have closely monitored the performance throughout the day and confirm that performance has improved slightly. We will continue to monitor throughout the evening. The next update will be provided tomorrow. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. An update will be provided when significant progress is made. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 60 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a high-priority incident that may be affecting some of our customers resulting in slowness when using the Tradesimple websites. We would like to assure our valued customers that we are not seeing any impact on order transmissions. This incident is currently being investigated to determine the root cause. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a high-priority incident that may be affecting some of our customers resulting in slowness when using the Tradesimple websites. We would like to assure our valued customers that we are not seeing any impact on order transmissions. This incident is currently being investigated to determine the root cause. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and orders can now be placed. We are currently monitoring for completeness. The next update will be provided upon confirmation of the resolution. We apologise for this disruption to your service.

A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. This work is still ongoing, We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

A subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, We are currently investigating a course of action which we believe will restore full functionality to the customer. We can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

Good Morning, Despite our previous efforts to resolve this issue, we are aware that a subset of our customers are still experiencing intermittent issues when attempting to place orders through our Inventory solution, Due to the nature of this, we can confirm that refreshing the page can result in being able to place the order successfully. We can advise that our teams are working diligently and we apologise for any inconvenience this is causing. A further update will be provided within the next 60 minutes.

We have now implemented a solution and believe that orders are now processing without any intervention The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. We are continuing to investigate at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

We are aware of a high-priority incident that is affecting a subset of our customer's ability to place EDI orders. This is currently being investigated at the highest priority to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We understand the importance of the ability to place orders in a timely fashion and would strongly recommend invoking any disaster recovery procedures you have in place to ensure the supplier receives them in time for any supplier cutoffs. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. We deeply apologise for this disruption.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Good Morning, Following our morning routine checks, we see nothing amiss and all services have returned to normal. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available within the next 5 business days. We greatly apologise for this disruption.

We have now completed all remedial actions available to us today and we will enter a period of monitoring to ensure the processing of data is unaffected through tomorrow morning The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels and good progress is being made. We will provide a further update when these actions have been completed. Again we deeply apologise for this disruption.

Our third-party provider has advised that from their investigation the issue should be resolved for the majority of users. Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels. We apologise for this disruption to your service.

Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, they are seeing further improvements in the DNS resolution of Good Data domains. Major public DNS providers already respond with correct DNS records. We are currently working diligently to ensure that impact on customers is kept to a minimum. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, although they are seeing improvements in the DNS resolution of Good Data domains, the issue still occurs as the propagation of DNS records is ongoing. We are currently working diligently to ensure that impact on customers is kept to a minimum. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, they are observing successful propagation of the DNS records and have received reports that accessibility issues are slowly improving. They are monitoring the situation and anticipate all accessibility issues will be resolved in hour. We are currently working diligently to ensure that impact on customers is kept to a minimum We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads. We are currently working diligently to ensure that impact on customers is kept to a minimum We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

This issue has been resolved and normal service has been resumed. This means that when raising a ticket, you will receive a "Request Received" email that contains your ticket number. We appreciate your patience and understanding in this matter.

We are aware of an issue related to delayed automated ticket responses that provide ticket numbers to customers on created tickets. This means you may not receive the normal, Request Received email, however be assured we do have your request and will process as expected. We appreciate your patience and we apologies for any delay in responding to your ticket.

Dear Customer, We are pleased to inform you that once more, all sales files presented to us this morning processed as expected and without any intervention We are confident that the issue has been resolved. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Dear Customer, We are pleased to inform you that once more, all sales files presented to us this morning processed as expected and without any intervention. We intend to continue monitoring for a short period of time while further investigations take place to ensure there is no reoccurrence. We will provide a further update tomorrow morning. Thank you for your patience and understanding in this matter.

Dear Customer, We are pleased to inform you that all sales files presented to us this morning processed as expected and without any intervention. We intend to continue monitoring for a short period of time while further investigations take place to ensure there is no reoccurrence. We will provide a further update tomorrow morning. Thank you for your patience and understanding in this matter.

We have now implemented a solution and are closely monitoring the situation to ensure that customers are not impacted further. This will extend through the day and tomorrow at least. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a delay in processing sales data that may be affecting some of our customers. We are currently investigating this at the highest priority. We apologize for this disruption to your service.

This incident has been resolved.

Good Morning, After a period of hyper care that extended throughout the weekend period, we can confirm that customer orders are no longer being impacted and that they are flowing through to suppliers without any issue. We will continue to monitor throughout the day and should no further issues arise, this advisory will be closed at the end of the day today. Thank you for your patience and understanding

Please be advised that we are currently addressing an issue that is indirectly impacting orders. Our team is actively monitoring the situation, and any failed transmissions are being processed in real time. As of now, we can assure you that no cutoffs have been impacted. Our team is prioritising resolutions based on cutoff times and delivery dates. We appreciate your understanding and patience as we work diligently to resolve this matter promptly.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting a subset of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and have deployed a resolution which has returned service to expected levels. Our next update when we are satisfied the issue has been resolved entirely. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. The next update will be provided once we receive one from our IDP provider. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to login to HotSchedules through Global Fourth profile. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

The period of downtime is complete and we can confirm that the solution is now performing at expected levels. The next update will be provided upon confirmation of resolution. We sincerely apologise for this disruption to your service.

As part of essential emergency maintenance, customers may experience a further brief disruption to service. If any downtime is experienced, it should last no longer than 2 minutes. We sincerely apologise for the disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to place orders using the ordering app. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

Our 3rd party provider has taken remedial actions to return service to our platform. We are currently in the process of performing verification steps to ensure service is returned to normal. A further update will be provided once these have been completed.

UPDATE: Our 3rd party provider is currently undergoing emergency maintenance in order to mitigate the impact. This will result in users being unable to access some of our solutions through Single Sign On We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.

Dear Customer We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent errors when logging in. We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

The connectivity issue affecting the wider Florida region is now fully restored. Thank you.

We are continuing to monitor for any further issues.

We are aware of a connectivity issue in the wider Florida region affecting the performance of Adaco. Fourth is currently monitoring the situation. Thank you for your patience.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and schedules should now be submitted to Payroll without issue. We are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We are aware of an issue where customers are receiving errors when attempting to submit the schedules to Payroll when using Scheduling. This incident is being treated at it's highest priority and all teams are engaged to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that the issue has been resolved. This will conclude the updates to the status page regarding this outage. We greatly apologize for this disruption.

It appears as though the issue experienced earlier was a small outage affecting some of our customers' ability to draw funds within the Fuego application. This is issue is no longer being experienced however we continue to investigate and monitor stability until we determine the root cause of the issue. As this is no longer an actively impacting issue status updates will no longer be provided every 30 minutes but we will update the page once we have confirmed final resolution.

We continue to investigate an incident with draw failures that may have impacted some of our customers in order to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

We continue to investigate an incident with draw failures that may have impacted some of our customers in order to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers ability to draw funds within the Fuego application. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.

The monitoring that took place throughout yesterday evening into this morning has provided a great deal of positive results. In view of the above, we believe that the issue with email orders has been resolved. The next update will be provided upon confirmation of resolution. We thank you for your patience in this matter.

Dear Customer, We have now implemented a potential solution and are currently monitoring the success rate of this change. The next update will be provided upon confirmation of the resolution by midday tomorrow - 03/10. We apologise for this disruption to your service.

Dear customer, We have received notice of an issue by our email provider that is impacting a group of customers with regard to email order delivery to suppliers. We are prioritising communication with Mimecast and working together to find a prompt resolution. While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions. If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt. There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements. We will provide an update as soon as we receive further information from Mimecast. Thank you for your patience.

Dear customer, We have received notice of an issue by our email provider that is impacting a group of customers with regards to email order delivery to suppliers. We have acted by escalating the issue to Mimecast and are engaged with them to find a prompt resolution. While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions. If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt. There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements. We will provide an update as soon as we receive further information from Mimecast. Thank you for your patience.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have an unforeseen issue that is affecting some users ability to draw down funds and receive tip pay outs. We are looking into the issue with the highest degree of urgency and priority. The next update will be provided when further information becomes available.

This incident has been resolved.

We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Good Morning, All functionality and access has now been restored. Thank you for your patience and understanding.

Dear Customer, If you try to log in to use the Counting App via Single Sign On on Thursday, September 7th, 2023, between 7:30 AM and 8:00 AM, you may encounter an intermittent service interruption lasting between 5-10 minutes. Please rest assured that this is part of our ongoing dedication to delivering the best possible experience to our valued customers. We will acknowledge the completion of this here, once we are back up and running. Thank you in advance for your patience and understanding.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this issue. We greatly apologize for this disruption.

We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.

We have been able to identify the cause with sales not being populated in Analytics. We expect a fix to be available in the next two hours, if not sooner. Status and updates will continue here every 30 minutes until the incident has been resolved. Again we deeply apologize for this disruption.

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

We are pleased to advise that we have now completed the rollout and all versions and brands of the app are now available to all users on the Google Play Store.. We would like to thank you for your patience and understanding while this issue was resolved.

We are pleased to advise that the staged rollout of the app is progressing as expected, with the targeted completion to be the end of business tomorrow, Tuesday, 15th August. We will provide a further update once successful.

We would like to provide you with a progress update and are pleased to inform you that the beta-testing of our app is proceeding well with a select group of partners. App quality and customer satisfaction are our top priorities. Since this is a staged rollout, our teams are reviewing the respective uptake data. Branded apps continue to be released, and Fourth App APAC is being rolled out. As we strive to make an app that works seamlessly, we understand the importance of it. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. We will provide the next update no later than Monday, August 14th, 2023

We would like to provide you with a progress update and are please to inform you that our beta-testing of our app with a selected group of partners is progressing well. We aim to ensure that the app is of the highest quality and meets your expectations. As you are aware this is a staged roll out and our teams are reviewing the respective uptake data. This is looking positive and the staged roll outs will continue. This week, we are are continuing to release Branded apps, Fourth App APAC, and commence the rollout of Fourth App NA. We understand the importance of having an app that functions seamlessly, and we are putting in our best efforts to make that happen. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. Please rest assured that we'll be providing the next update no later than Monday, August 7th, 2023. We appreciate your patience and understanding as we strive to provide you with the best possible experience.

We would like to provide you with a progress update and inform you that we are currently in the process of beta-testing our app with a selected group of partners. We aim to ensure that the app is of the highest quality and meets your expectations. Assuming everything goes according to plan, the beta testing should be finished by Wednesday, July 26th. After that, there will be a staged rollout in the following days. We understand the importance of having an app that functions seamlessly, and we are putting in our best efforts to make that happen. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. Please rest assured that we'll be providing the next update no later than Monday, July 31st, 2023. We appreciate your patience and understanding as we strive to provide you with the best possible experience.

We wanted to give you an update and let you know that we're currently testing the app with a select group of partners to ensure that it meets the highest standards possible. We understand how important it is to have an app that is fit for purpose and we're working hard to make that happen. If all goes well, we aim to finish our testing by Friday, July 21st. From there, we'll begin rolling out the app in stages, starting on Monday, July 24th. Please note: This issue is only affecting new users on Android v11, 12 and 13 and a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. Thank you for your continued patience and understanding as we work to bring you the best possible experience.

We are happy to advise that the first stage of Google approvals has been granted and we are now undergoing beta testing with select groups of customers. We know how important it is for you to be able to access our app and we apologise for any inconvenience you may have experienced. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Please rest assured that we'll be providing the next update no later than Monday, July 17th, 2023. We want to thank you for your continued support and assure you that we're doing everything we can to resolve this issue and return the app to the Google Play Store. Please note: This issue is only affecting new users on Android v11, 12 and 13 and a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store.

As you are aware, a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. This issue is only affecting new users on Android v11, 12 and 13. However, we're happy to let you know that our beta testing has been completed successfully and we've submitted the updated version to Google for review. We know how important it is for you to be able to access our app and we apologise for any inconvenience you may have experienced. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Please rest assured that we'll be providing the next update no later than Monday, July 10th, 2023. We want to thank you for your continued support and assure you that we're doing everything we can to resolve this issue and return the app to the Google Play Store.

A subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. This issue is only affecting new users on Android v11, 12 and 13. We are, however, happy to confirm that the development team has completed the necessary work to rectify the issue and we are now conducting thorough beta testing to ensure that the app meets the highest standards possible before its general release. We would like to apologise for any inconvenience that this situation may have caused. We understand how important it is for you to have access to our app and we appreciate your patience and understanding. We will update you on the progress of the beta testing no later than Monday, 3rd July 2023.

A subset of our customers are unable to download the Android version of the Fourth App from the Google Play store. This issue only affects new users on Android v11, 12 and 13. Development on this issue is continuing as expected. An update on this situation will be provided no later than Monday, 26th June 2023. We are sorry for any inconvenience this has caused.

Good Morning, A subset of our customers are unable to download the Android version of the Fourth App from the Google Play store. This issue only affects new users on Android v11, 12 and 13. Development on this issue is progressing as expected and an update on this situation will be provided no later than Monday, 19th June 2023. We are sorry for any inconvenience this has caused.

A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store. This issue only affects new users on Android v11, 12 and 13. If you are affected by this you can still log in via the mobile browser. Fourth is continuing to monitor the situation and further updates will be provided Monday 12th June. However, if you have any concerns please raise a ticket via our Customer Success Portal.

A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store. This issue only affects new users on Android v11, 12 and 13. If you are affected by this you can still log in via the mobile browser. Fourth is continuing to monitor the situation and further updates will be provided early next week. However, if you have any concerns please raise a ticket via our Customer Success Portal.

We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.

Our third party have implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution.

We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.