Historical record of incidents for Fountain
Report: "Intermittent Availability Issues"
Last updateFountain is currently investigating intermittent availability issues. Google Cloud and Cloudflare are both currently experiencing issues right now that are impacting some of our features including Analytics and i9.
Report: "Planned downtime - HireGo and Candidate AI"
Last updateThe scheduled maintenance has been completed.
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be conducting internal maintenance to improve our infrastructure on 12th April 2025 from 07:00 am UTC to 09:00 am UTC. While Fountain platform will remain accessible, features related to Hire-go and Candidate AI will be briefly unavailable. We apologize for any inconvenience.
Report: "Planned downtime - Amazon-EU"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the service
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance to improve our infrastructure which will result in downtime across our network on 22 March 2025 from 05:00 am UTC to 07:00 am UTC. During this time Fountain will still be accessible, but functionality relating to partner integrations will be inoperable for some time. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in US-1 region ( amazon-us.fountain.com )"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 15th 2025 from 9:00AM UTC to 11:00AM UTC. During this window, Fountain platform on amazon-us.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in US-3 region ( us-3.fountain.com )"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 15th 2025 from 8:00AM UTC to 9:00AM UTC. During this window, Fountain platform on us-3.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in US-1 region ( amazon-na.fountain.com )"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 08th 2025 from 8:30AM UTC to 9:30AM UTC. During this window, Fountain platform on amazon-na.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in US-1 region ( web.fountain.com )"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 08th 2025 from 5:30AM UTC to 7:30AM UTC. During this window, Fountain platform on [web.fountain.com](http://web.fountain.com) will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed.
The scheduled maintenance has been completed and we are monitoring the services
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, March 01st 2025 from 7am UTC to 9am UTC. During this time, the Fountain platform will be breifly inaccessible.We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in ap-south-1 (ap-1.fountain.com)"
Last updateScheduled maintenance is completed.
The scheduled maintenance has been completed and we are monitoring the services.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the AP-1 region on Saturday, March 1st 2025 from 2:30AM IST to 4:30AM IST. During this window, Fountain platform on ap-1.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Issue with I-9 center"
Last updateThis incident has been resolved.
There is an issue with 3rd party I-9 center document submissions and review. Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.
Report: "Fountain AI partial outage"
Last updateThis incident has been resolved.
We are experiencing increased API error rates with OpenAI, which is impacting Candidate AI. Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience. https://status.openai.com/
Report: "Planned downtime - Fountain application in eu-central-1"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
We are currently investigating this issue.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance to improve our infrastructure which will result in downtime across our network on **Saturday, January 4th 2025 from 8am UTC to 10am UTC.** During this window, the Fountain platform will be inaccessible for approximately 30 minutes. We apologize for any inconvenience. Please visit status.fountain.com to subscribe to updates and for more information.
Report: "Planned downtime - Fountain application in ap-south-1 (ap-1.fountain.com)"
Last updateScheduled maintenance is completed.
The scheduled maintenance has been completed and we are monitoring the services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the AP-1 region on Friday, January 3rd 2025 from 8:30PM UTC to 10:30PM UTC. During this window, Fountain platform on ap-1.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in us-east-1 (mb.fountain.com)"
Last updateScheduled maintenance is completed.
The scheduled maintenance has been completed. We are monnitoring the services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region (mb.fountain.com) on Saturday, November 23rd 2024 from 8:00AM UTC to 10:00AM UTC. The Fountain platform (mb.fountain.com) will be briefly inaccessible during this period. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application."
Last updateThis incident has been resolved.
The scheduled maintenance has been completed. We are monitoring.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Saturday, September 28th from 3am EST to 5am EST. During this window, the Text-to-Apply feature will be temporarily inaccessible to users for approximately 30 minutes. The rest of the Fountain platform will remain fully operational and accessible. We apologize for any inconvenience this may cause. Please visit status.fountain.com to subscribe to updates and for more information.
Report: "Fountain Assist Service outage"
Last updateThis incident has now been resolved. Thank you for your patience in this matter.
We are continuing to investigate this issue. We have identified a fix and are working on applying this fix.
We are currently experiencing a service outage with Fountain Assist. Our team is actively investigating the issue and working to restore the service as soon as possible. We apologize for any inconvenience this may cause. Some users may be affected.
Report: "Planned downtime - Fountain application in US-2 region"
Last updatePlanned maintenance activity is completed successfully.
Scheduled maintenance is completed. We are monitoring.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, September 21st from 7am UTC to 9am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Fountain analytics service unavailable"
Last updateThe issue affecting our analytics features has been resolved. Full functionality has been restored. We apologize for any inconvenience caused and thank you for your patience.
The issue has been identified, and our team is still working on a fix. We apologize for the inconvenience and appreciate your patience.
We are currently experiencing an outage affecting our analytics features. Our team is investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as we have more information.
Report: "Incident Involving Dropbox Sign"
Last updateDropbox now considers this incident resolved. They’ve concluded that for those who received or signed a document through Dropbox Sign, email addresses and names were exposed. You can read more information on this incident here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign.
Fountain is currently addressing an incident involving a third-party service, Dropbox Sign (formerly known as HelloSign). We are actively collaborating with Dropbox to obtain comprehensive details about the incident. To ensure the safety of customer data, Fountain has promptly implemented all necessary corrective and preventive measures. For additional information, please refer to their official notification provided here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign
Report: "Planned downtime - Fountain application in EU region"
Last updateThe scheduled maintenance has been completed
The scheduled maintenance has been completed. We are monitoring the services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in EU region on Saturday, July 13th 2024 from 1:30AM UTC to 3:30AM UTC. The Fountain platform will be briefly inaccessible during this period. We apologize for any inconvenience this may cause.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThe scheduled maintenance has been completed.
The scheduled maintenance has been completed.
The scheduled maintenance has been completed. We are monitoring the services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region on Sunday, May 26th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-2"
Last updateThe scheduled maintenance has been completed.
The scheduled maintenance has been completed. We are monitoring the services.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-2 region on Sunday, May 26th 2024 from 4:30am UTC to 6:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in eu-central-1"
Last updateThe scheduled maintenance has been completed.
The scheduled maintenance has been completed. We are monitoring the services
Scheduled maintenance is currently in progress. We will provide updates as necessary..
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 on Sunday, May 26th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance has been completed. We will provide updates as necessary.
Scheduled maintenance is completed. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 8:30am UTC to 9:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThe scheduled maintenance has been completed.
The scheduled maintenance has been completed. We are monitoring.
We are working on planned maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 7:30am UTC to 8:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance activities are completed, we are monitoring the services.
We are working on planned maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 5:30am UTC to 7:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in eu-central-1"
Last updateThis incident has been resolved.
Scheduled maintenance has been completed and we are monitoring the services.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 region on Saturday, May 25th 2024 from 3:30am UTC to 5:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Partial service outage eu-west-3"
Last updateAll services in the EU-West-3 region have been fully restored. We appreciate your patience during this time and apologize for any inconvenience caused.
We are currently addressing a technical issue affecting services in the EU-West-3 region. This incident is confined to EU-West-3 and does not impact other regions. Services in EU-West-3 are temporarily unavailable. Efforts to restore them are ongoing. We apologize for the inconvenience and value your patience.
Report: "Dropbox Sign (formerly HelloSign) Service Outage"
Last updateThis incident has been resolved.
Dropbox Sign (formerly HelloSign) is currently suffering an outage making editing or creating new templates and esignatures inoperable. They are aware of the issue and are currently working on a fix for their service.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateMaintenance activities have been performed successfully.
Maintenance activities are completed. We are monitoring the infrastructure.
We are working on planned maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region on Wednesday, March 27th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in eu-central-1"
Last updatePlanned maintenance activity has been completed successfully.
Planned maintenance activity has been completed. We are monitoring the infrastructure.
We are working on maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 on Wednesday, March 27th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateMaintenance activity has been completed successfully
Planned maintenance activity has been completed. We are monitoring the infrastructure.
We are working on scheduled maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 8:30am UTC to 9:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateThis incident has been resolved.
Maintenance activity has been completed and we are monitoring the infrastructure.
We are working on planned maintenance activity.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 7:30am UTC to 8:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in us-east-1"
Last updateMaintenance activity has been completed successfully.
Planned maintenance activity has been completed. We are monitoring.
We are working on planned maintenance activities.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 5:30am UTC to 7:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in eu-central-1"
Last updateThis maintenance activity has been completed successfully.
Planned maintenance activity has been completes successfully. We are monitoring the system.
We are working on the maintenance activity.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 region on Tuesday, March 26th 2024 from 3:30am UTC to 5:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in eu-1 region"
Last updateMaintenance activity has been completed successfully.
Maintenance has been completed. We are monitoring the infrastructure.
We are working on maintenance.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-1 region on Tuesday, March 26th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Partial Service Outage - US-East-1 Region"
Last updateWe are pleased to announce that the partial service outage affecting the US-East-1 region has been fully resolved. Our engineering team successfully implemented a fix and all systems are now operating normally.
We are currently experiencing a partial service outage in our US-East-1 region, impacting some customers. Our engineering team has identified the issue and is actively working on implementing a fix.
Report: "I-9 and E-Verify functionality degraded"
Last updateThis incident has been resolved.
We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in US-2 region"
Last updatePlanned activities completed successfully.
Scheduled maintenance has been performed successfully. We are monitoring the systems.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, March 16th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "I-9 and E-Verify functionality degraded"
Last updateThis incident has been resolved.
We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in US-2 region"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, January 20th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "Planned downtime - Fountain application in US-1 region ( web.fountain.com )"
Last updateThe scheduled maintenance has been completed. Thanks for your patience.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-1 region ( web.fountain.com ) on Saturday, January 13th from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.
Report: "I-9 and E-Verify functionality degraded"
Last updateThis incident has been resolved.
We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.
Report: "I-9 and E-Verify functionality degraded"
Last updateThis incident has been resolved.
We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.
Report: "I-9 and E-Verify functionality degraded"
Last updateThis incident has been resolved.
We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.
Report: "Performance Degradation in US-2 Region"
Last updateWe are pleased to inform you that the performance issues in the US-2 region have been resolved. We thank you for your patience during this time.
We are currently investigating an issue causing general slowness in the US-2 region. Users may experience delayed responses. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Report: "Performance Degradation in US-2 Region"
Last updateWe are pleased to inform you that the performance issues in the US-2 region have been resolved. We thank you for your patience during this time.
We are currently investigating an issue causing general slowness in the US-2 region. Users may experience delayed responses. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Report: "Processing Delay in Background Jobs (US-2 Region)"
Last updateWe are pleased to inform you that the earlier reported issue regarding the widespread delay in processing background jobs in the US-2 region has now been successfully resolved. We appreciate your patience and understanding during this time and apologize for any inconvenience caused. Thank you for your continued support.
We are currently experiencing a widespread delay in processing background jobs in the US-2 region. Our team is working to resolve this issue. During this time, users in US-2 region may encounter longer than usual wait times for updates via webhooks. For those utilizing an SMS consent system dependent on webhooks, please be aware that you may experience errors or delays in loading status updates until this issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service as quickly as possible. Stay tuned for further updates.
Report: "Applicant table / UAV functionality degraded"
Last updateThe incident has been resolved. We will continue to monitor for any additional disruptions.
A fix has been implemented, UAV & applicant table functionality is back to normal. We will be closely monitoring the service.
Our team is still working on the fix, UAV and applicant table are currently down.
The issue has been identified and we are working on a fix.
We are currently experiencing service degradation affecting applicant table / UAV on us-2.fountain.com. Our technical team is actively investigating the issue. We sincerely apologize for any inconvenience this may cause. We appreciate your patience.