Fountain

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Fountain is currently Degraded

Last checked from Fountain's official status page

Historical record of incidents for Fountain

Report: "Intermittent Availability Issues"

Last update
investigating

Fountain is currently investigating intermittent availability issues. Google Cloud and Cloudflare are both currently experiencing issues right now that are impacting some of our features including Analytics and i9.

Report: "Planned downtime - HireGo and Candidate AI"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be conducting internal maintenance to improve our infrastructure on 12th April 2025 from 07:00 am UTC to 09:00 am UTC. While Fountain platform will remain accessible, features related to Hire-go and Candidate AI will be briefly unavailable. We apologize for any inconvenience.

Report: "Planned downtime - Amazon-EU"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the service

identified

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) environment on Thursday, 10th April 2025 from 07:00 pm UTC to 11:00 pm UTC. During this window, Fountain platform (application.fountain.com) will be inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance to improve our infrastructure which will result in downtime across our network on 22 March 2025 from 05:00 am UTC to 07:00 am UTC. During this time Fountain will still be accessible, but functionality relating to partner integrations will be inoperable for some time. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in US-1 region ( amazon-us.fountain.com )"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 15th 2025 from 9:00AM UTC to 11:00AM UTC. During this window, Fountain platform on amazon-us.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in US-3 region ( us-3.fountain.com )"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 15th 2025 from 8:00AM UTC to 9:00AM UTC. During this window, Fountain platform on us-3.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in US-1 region ( amazon-na.fountain.com )"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 08th 2025 from 8:30AM UTC to 9:30AM UTC. During this window, Fountain platform on amazon-na.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in US-1 region ( web.fountain.com )"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Saturday, March 08th 2025 from 5:30AM UTC to 7:30AM UTC. During this window, Fountain platform on [web.fountain.com](http://web.fountain.com) will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed and we are monitoring the services

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, March 01st 2025 from 7am UTC to 9am UTC. During this time, the Fountain platform will be breifly inaccessible.We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in ap-south-1 (ap-1.fountain.com)"

Last update
resolved

Scheduled maintenance is completed.

monitoring

The scheduled maintenance has been completed and we are monitoring the services.

identified

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the AP-1 region on Saturday, March 1st 2025 from 2:30AM IST to 4:30AM IST. During this window, Fountain platform on ap-1.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Issue with I-9 center"

Last update
resolved

This incident has been resolved.

monitoring

There is an issue with 3rd party I-9 center document submissions and review. Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.

Report: "Fountain AI partial outage"

Last update
resolved

This incident has been resolved.

monitoring

We are experiencing increased API error rates with OpenAI, which is impacting Candidate AI. Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience. https://status.openai.com/

Report: "Planned downtime - Fountain application in eu-central-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

Scheduled maintenance is currently in progress. We will provide updates as necessary.

identified

We will be undergoing scheduled maintenance during this time.

investigating

We are currently investigating this issue.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

Scheduled maintenance is currently in progress. We will provide updates as necessary.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance to improve our infrastructure which will result in downtime across our network on **Saturday, January 4th 2025 from 8am UTC to 10am UTC.** During this window, the Fountain platform will be inaccessible for approximately 30 minutes. We apologize for any inconvenience. Please visit status.fountain.com to subscribe to updates and for more information.

Report: "Planned downtime - Fountain application in ap-south-1 (ap-1.fountain.com)"

Last update
resolved

Scheduled maintenance is completed.

monitoring

The scheduled maintenance has been completed and we are monitoring the services.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the AP-1 region on Friday, January 3rd 2025 from 8:30PM UTC to 10:30PM UTC. During this window, Fountain platform on ap-1.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in us-east-1 (mb.fountain.com)"

Last update
resolved

Scheduled maintenance is completed.

monitoring

The scheduled maintenance has been completed. We are monnitoring the services.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region (mb.fountain.com) on Saturday, November 23rd 2024 from 8:00AM UTC to 10:00AM UTC. The Fountain platform (mb.fountain.com) will be briefly inaccessible during this period. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application."

Last update
resolved

This incident has been resolved.

monitoring

The scheduled maintenance has been completed. We are monitoring.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Saturday, September 28th from 3am EST to 5am EST. During this window, the Text-to-Apply feature will be temporarily inaccessible to users for approximately 30 minutes. The rest of the Fountain platform will remain fully operational and accessible. We apologize for any inconvenience this may cause. Please visit status.fountain.com to subscribe to updates and for more information.

Report: "Fountain Assist Service outage"

Last update
resolved

This incident has now been resolved. Thank you for your patience in this matter.

investigating

We are continuing to investigate this issue. We have identified a fix and are working on applying this fix.

investigating

We are currently experiencing a service outage with Fountain Assist. Our team is actively investigating the issue and working to restore the service as soon as possible. We apologize for any inconvenience this may cause. Some users may be affected.

Report: "Planned downtime - Fountain application in US-2 region"

Last update
resolved

Planned maintenance activity is completed successfully.

monitoring

Scheduled maintenance is completed. We are monitoring.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, September 21st from 7am UTC to 9am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Fountain analytics service unavailable"

Last update
resolved

The issue affecting our analytics features has been resolved. Full functionality has been restored. We apologize for any inconvenience caused and thank you for your patience.

identified

The issue has been identified, and our team is still working on a fix. We apologize for the inconvenience and appreciate your patience.

investigating

We are currently experiencing an outage affecting our analytics features. Our team is investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. Further updates will be provided as we have more information.

Report: "Incident Involving Dropbox Sign"

Last update
resolved

Dropbox now considers this incident resolved. They’ve concluded that for those who received or signed a document through Dropbox Sign, email addresses and names were exposed. You can read more information on this incident here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign.

investigating

Fountain is currently addressing an incident involving a third-party service, Dropbox Sign (formerly known as HelloSign). We are actively collaborating with Dropbox to obtain comprehensive details about the incident. To ensure the safety of customer data, Fountain has promptly implemented all necessary corrective and preventive measures. For additional information, please refer to their official notification provided here: https://sign.dropbox.com/blog/a-recent-security-incident-involving-dropbox-sign

Report: "Planned downtime - Fountain application in EU region"

Last update
resolved

The scheduled maintenance has been completed

monitoring

The scheduled maintenance has been completed. We are monitoring the services.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in EU region on Saturday, July 13th 2024 from 1:30AM UTC to 3:30AM UTC. The Fountain platform will be briefly inaccessible during this period. We apologize for any inconvenience this may cause.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed. We are monitoring the services.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region on Sunday, May 26th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-2"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed. We are monitoring the services.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-2 region on Sunday, May 26th 2024 from 4:30am UTC to 6:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in eu-central-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed. We are monitoring the services

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary..

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 on Sunday, May 26th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

Scheduled maintenance has been completed. We will provide updates as necessary.

identified

Scheduled maintenance is completed. We will provide updates as necessary.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 8:30am UTC to 9:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

The scheduled maintenance has been completed. We are monitoring.

identified

We are working on planned maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 7:30am UTC to 8:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

Scheduled maintenance activities are completed, we are monitoring the services.

identified

We are working on planned maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Saturday, May 25th 2024 from 5:30am UTC to 7:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in eu-central-1"

Last update
resolved

This incident has been resolved.

monitoring

Scheduled maintenance has been completed and we are monitoring the services.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 region on Saturday, May 25th 2024 from 3:30am UTC to 5:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Partial service outage eu-west-3"

Last update
resolved

All services in the EU-West-3 region have been fully restored. We appreciate your patience during this time and apologize for any inconvenience caused.

investigating

We are currently addressing a technical issue affecting services in the EU-West-3 region. This incident is confined to EU-West-3 and does not impact other regions. Services in EU-West-3 are temporarily unavailable. Efforts to restore them are ongoing. We apologize for the inconvenience and value your patience.

Report: "Dropbox Sign (formerly HelloSign) Service Outage"

Last update
resolved

This incident has been resolved.

identified

Dropbox Sign (formerly HelloSign) is currently suffering an outage making editing or creating new templates and esignatures inoperable. They are aware of the issue and are currently working on a fix for their service.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

Maintenance activities have been performed successfully.

monitoring

Maintenance activities are completed. We are monitoring the infrastructure.

identified

We are working on planned maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 region on Wednesday, March 27th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in eu-central-1"

Last update
resolved

Planned maintenance activity has been completed successfully.

monitoring

Planned maintenance activity has been completed. We are monitoring the infrastructure.

identified

We are working on maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 on Wednesday, March 27th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

Maintenance activity has been completed successfully

monitoring

Planned maintenance activity has been completed. We are monitoring the infrastructure.

identified

We are working on scheduled maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 8:30am UTC to 9:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

This incident has been resolved.

monitoring

Maintenance activity has been completed and we are monitoring the infrastructure.

identified

We are working on planned maintenance activity.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 7:30am UTC to 8:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in us-east-1"

Last update
resolved

Maintenance activity has been completed successfully.

monitoring

Planned maintenance activity has been completed. We are monitoring.

identified

We are working on planned maintenance activities.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-east-1 on Tuesday, March 26th 2024 from 5:30am UTC to 7:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in eu-central-1"

Last update
resolved

This maintenance activity has been completed successfully.

monitoring

Planned maintenance activity has been completes successfully. We are monitoring the system.

identified

We are working on the maintenance activity.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-central-1 region on Tuesday, March 26th 2024 from 3:30am UTC to 5:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in eu-1 region"

Last update
resolved

Maintenance activity has been completed successfully.

monitoring

Maintenance has been completed. We are monitoring the infrastructure.

identified

We are working on maintenance.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in eu-1 region on Tuesday, March 26th 2024 from 1:30am UTC to 3:30am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Partial Service Outage - US-East-1 Region"

Last update
resolved

We are pleased to announce that the partial service outage affecting the US-East-1 region has been fully resolved. Our engineering team successfully implemented a fix and all systems are now operating normally.

investigating

We are currently experiencing a partial service outage in our US-East-1 region, impacting some customers. Our engineering team has identified the issue and is actively working on implementing a fix.

Report: "I-9 and E-Verify functionality degraded"

Last update
resolved

This incident has been resolved.

monitoring

We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in US-2 region"

Last update
resolved

Planned activities completed successfully.

monitoring

Scheduled maintenance has been performed successfully. We are monitoring the systems.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, March 16th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "I-9 and E-Verify functionality degraded"

Last update
resolved

This incident has been resolved.

monitoring

We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in US-2 region"

Last update
resolved

The scheduled maintenance has been completed.

monitoring

Scheduled maintenance is currently in progress. We will provide updates as necessary.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Saturday, January 20th 2024 from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "Planned downtime - Fountain application in US-1 region ( web.fountain.com )"

Last update
resolved

The scheduled maintenance has been completed. Thanks for your patience.

monitoring

Scheduled maintenance is currently in progress. We will provide updates as necessary.

identified

Scheduled maintenance is currently in progress. We will provide updates as necessary.

identified

We will be undergoing scheduled maintenance during this time.

investigating

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-1 region ( web.fountain.com ) on Saturday, January 13th from 7:00am UTC to 9:00am UTC. During this time, the Fountain platform will be inaccessible for few minutes. We apologize for any inconvenience.

Report: "I-9 and E-Verify functionality degraded"

Last update
resolved

This incident has been resolved.

monitoring

We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.

Report: "I-9 and E-Verify functionality degraded"

Last update
resolved

This incident has been resolved.

monitoring

We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.

Report: "I-9 and E-Verify functionality degraded"

Last update
resolved

This incident has been resolved.

monitoring

We’re experiencing a service outage with the E-Verify API. I-9 workflows will be impacted until the E-Verify API service is restored. We apologize for any inconvenience.

Report: "Performance Degradation in US-2 Region"

Last update
resolved

We are pleased to inform you that the performance issues in the US-2 region have been resolved. We thank you for your patience during this time.

investigating

We are currently investigating an issue causing general slowness in the US-2 region. Users may experience delayed responses. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Report: "Performance Degradation in US-2 Region"

Last update
resolved

We are pleased to inform you that the performance issues in the US-2 region have been resolved. We thank you for your patience during this time.

investigating

We are currently investigating an issue causing general slowness in the US-2 region. Users may experience delayed responses. Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Report: "Processing Delay in Background Jobs (US-2 Region)"

Last update
resolved

We are pleased to inform you that the earlier reported issue regarding the widespread delay in processing background jobs in the US-2 region has now been successfully resolved. We appreciate your patience and understanding during this time and apologize for any inconvenience caused. Thank you for your continued support.

investigating

We are currently experiencing a widespread delay in processing background jobs in the US-2 region. Our team is working to resolve this issue. During this time, users in US-2 region may encounter longer than usual wait times for updates via webhooks. For those utilizing an SMS consent system dependent on webhooks, please be aware that you may experience errors or delays in loading status updates until this issue is fully resolved. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service as quickly as possible. Stay tuned for further updates.

Report: "Applicant table / UAV functionality degraded"

Last update
resolved

The incident has been resolved. We will continue to monitor for any additional disruptions.

monitoring

A fix has been implemented, UAV & applicant table functionality is back to normal. We will be closely monitoring the service.

identified

Our team is still working on the fix, UAV and applicant table are currently down.

identified

The issue has been identified and we are working on a fix.

investigating

We are currently experiencing service degradation affecting applicant table / UAV on us-2.fountain.com. Our technical team is actively investigating the issue. We sincerely apologize for any inconvenience this may cause. We appreciate your patience.