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Between 12:50 PM and 2:30 PM ET, some respondents may have encountered validation errors or issues when attempting to submit forms. The issue was related to a recent update, which has since been rolled back. We are actively investigating a permanent fix to prevent this from recurring.

Between 12:50 PM and 2:30 PM ET, some respondents may have encountered validation errors or issues when attempting to submit forms. The issue was related to a recent update, which has since been rolled back.We are actively investigating a permanent fix to prevent this from recurring.

A fix has been implemented, and email notifications should now be sending as expected. Affected responses may need to be reprocessed to trigger the email notifications. https://help.formassembly.com/help/responses#reprocess-a-response

We are currently investigating an issue where email notifications on forms are not being sent as expected. The issue started on April 30 at approximately 11:58 AM ET. Our team is actively working on a resolution. We will continue to provide updates on this page as more information becomes available.

This incident has been resolved.

A fix has been implemented, and performance has returned to normal levels. This incident was resolved as of 6:30 PM ET on April 22.

At approximately 9:50 AM ET, we began receiving reports of slowness affecting the application and forms for Team Plan accounts. Our team is actively investigating the issue. We will update this page as more information becomes available. We apologize for the inconvenience and appreciate your patience.

Starting on April 16 at 12:30 pm ET, we identified an issue that may have affected some workflow submissions following a recent product release. Workflow responses that were saved prior to the release, or started during a brief window afterward may have failed to complete. In both cases, workflow execution could become stuck at the email step. The release has since been rolled back to prevent further impact. We recommend replaying any affected submissions to unblock them. https://help.formassembly.com/help/replay If you need assistance, please don’t hesitate to reach out to our support team.

Our Live Agent Chat has temporarily been taken offline as we update the platform in hopes of improved performance. Please bear with us during this upgrade. As always, you can reach out to support team at support@formassembly.com for help with any issues. Chat is back up and running!

A fix has been implemented. Salesforce Sandbox authorizations should now be working as expected. This incident was resolved at 3:27 PM EST.

We are continuing to investigate this issue.

We are currently investigating ongoing reports of authorizations in Sandbox breaking in dynamic picklists and the Salesforce connector shortly after re-authentication. We will provide updates as more details become available.

A fix has been implemented, and file uploads should now be sending to Salesforce as expected. This incident was resolved at 9:20 PM EST.

Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.

This incident has been resolved.

At approximately 12:50 PM ET on 1/15/25, we began receiving reports of an error displaying when saving forms with reCAPTCHA enabled. Our team is working on resolving the issue. In the meantime, as a temporary workaround, you can disable reCAPTCHA on your forms to avoid the error. We sincerely apologize for the inconvenience.

This incident was resolved at approximately 6:46 PM ET. All missing data from December 19 to December 23 is now present and visible in the Form Analytics charts.

Page view and submission data collected from December 19 to December 23 are not currently reflected on the Form Analytics page. The issue has been resolved as of 1:30 PM today, and the data is currently being processed to display on the Form Analytics page. We will post an update once this is complete.

The team has identified the issue and implemented a fix. The forms list and individual forms should now be accessible and functioning as expected.

We are investigating reports of forms list not loading and errors when submitting forms. We apologize for any inconvenience and are working to resolve this as quickly as possible. We will continue to update here as more information becomes available.

At approximately 12:30 pm on November 7th the team implemented a new feature aiding the speed of external exports on Compliance (Legacy), Enterprise (Legacy), Essentials, Team - during this switch over we encountered issues with exports in process. This issue was identified and resolved. If your team continues to run into any issues with the export - please first try deleting and re-processing the export. If the issue persists after that, please contact support@formassembly.com with a link to the form with which you're currently.

A fix has been implemented. This incident has been resolved and all legacy workflows should be working as expected.

We identified an issue with the legacy workflow feature available on small subset of accounts. This issue causes the redirect from form-to-form to cease working as expected and ends the workflow prematurely. Our team is aware of the issue and currently working on a fix.

This incident has been resolved, and functionality has been restored to forms, workflows, and the Admin Dashboard. If you experience any further issues, please contact our support team at support@formassembly.com

We are actively working on a fix for this issue.

At approximately 1:00 pm EST, our team identified an issue in which the Admin Dashboard cannot be accessed, as well as some forms and workflows. Our primary support form is also being affected by this issue. Please monitor this page and/or reach out to support@formassembly.com for direct assistance in the meantime.

A segment of accounts reported issues with their Email Notifications and After Submit Salesforce connector not running since 09/20/2024 at approximately 2:20 PM EST. This incident has been resolved as of 09/23/2024 at approximately 2:00 PM EST. Currently, Notifications and After Submit Salesforce connectors are running as expected.

Starting on August 5th, a small subset of Essentials, Team, & Enterprise accounts experienced issues accessing the response report page and response pages for certain forms. We identified the root cause and implemented a fix on August 23rd, which has restored access for the majority of affected accounts.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Due to a recent release, a change has caused our app to experience disruptions on new authorizations with Google Sheets & Drive. We apologize for any inconvenience and are working to resolve this as quickly as possible

We are seeing some reports of customers that are not able to log into their accounts, some of which are also seeing that forms are not correct, as though the wrong form is showing. This issue has since been resolved.

Our team is aware of an issue auto-formatting with a mask and currently have a ticket in place so that we can work on a resolution. However, in the meantime we do have a quick workaround that should help you get moving forward quickly: Access your form in the Form Builder. Click on the field that is encountering this issue and then on "Options". Under the Validation Rules section, remove the character limit. When a field uses Auto-Format with a mask, the character limit is already enforced based on the mask used (e.g. ###-### only allows 6 digits). Save your form. Please reach out to our support team should you need further assistance.

Beginning June 2nd, Form Analytics ceased working as expected across the accounts listed above who have the Analytics permission enabled. The issue was discovered and reported June 28th. It was resolved the morning of July 1st.

Reports of 404 errors on form submissions were reported on a small subset of Essentials, Teams, Enterprise & Fed accounts. The team quickly identified and resolved the issue for Essentials, Teams & Enterprise accounts on 6/30/2024 at approximately 1pm ET. The issue was resolved for the affected subset of Fed accounts on 7/1/2024 at approximately 10:45am ET.

On Thursday, June 20, 2024, a number of clients observed a Service Temporarily Unavailable error in their Salesforce connectors. This issue was caused by a problem on the Salesforce platform rather than with FormAssembly. Although it appears to have been resolved, please refer to the Salesforce status page for further updates. If necessary, you can resubmit your responses to trigger the Connector to run again.

At approximately 4:00 AM EST, an update was made to Basic, Professional & Premier accounts that resulted in incorrect branding showing temporarily on the listed accounts. The update was quickly identified and resolved at approximately 7:00 AM EST.

This incident has been resolved.

We are continuing to monitor until completely resolved.

A fix has been implemented and we are continuing to monitor the accounts as they come back online. The Support form should now be accessible as needed.

Our team is currently investigating reports of inaccessible accounts and forms on a small subset of US based Team, Essential, Enterprise & Compliance accounts. This also affects our Support form for reporting new cases. If you are unable to reach the support form, please email us directly at help@formassembly.com

This incident has been resolved.

We are currently investigating reports regarding field mappings using aliases within Workflow that are not functioning properly. Our team is currently working on a fix for this issue. Updates will be posted as more information becomes available.

This incident has been resolved. These emails will continue to be retried over the course of the next few days.

At approximately 10:10pm EST on 4/5/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. These respondent emails are currently being delayed by recipient email providers. They will continue to be retried over the course of the next few days. We will update as more information becomes available.

A fix has been implemented and accounts should be operating as expected. If you continue to run into any issues, please reach out to support with more details.

Our team is currently investigating reports of inaccessible account with errors on Team, Essential & legacy Enterprise accounts.

This incident has been resolved and Workflow connectors are again functioning as expected. If you continue to run into any concerns, or need additional information, please reach out to our support team.

A fix has been implemented and we are monitoring the results.

We appreciate your patience as we continue to monitor this incident.

We are continuing to investigate this issue.

We are currently investigating an issue in which workflow connectors are not firing. Updates will be posted as more information becomes available.

This incident has been resolved and both notifications and connectors should be processing as expected. Please reach out to support if you continue to run into any further issues.

We are continuing to investigate this issue.

We are currently investigating reports regarding delays on post submit connectors and notifications for Essential, Team, Enterprise and Compliance

This incident has been resolved.

Our team has identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for Basic/Professional/Premier accounts. Some common 'freemium' email service providers are blocking these emails from being received. We will update as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue in which forms are down for customers on Basic/Professional/Premier plans. We will continue to update this page with more details as they are available.

On February 26, 2024 at approximately 5:00pm EST, our team identified a server error upon submission of form or Workflow on a small segment of Team & Essentials Accounts. This issue has since been resolved.

Requests for removal from all affected lists have been completed and are rolling out. We will continue to monitor over the coming days.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

At approximately 1:27pm EST on 2/12/24, our team identified an issue affecting respondent-related emails (Auto-Responder, E-Signature, Notifications, etc) for a small segment of customers. Some common 'freemium' email service providers are blocking these emails from being received. We will update as more information becomes available.

Beginning January 22 at approximately 10pm - January 23rd at 12pm ET, a small segment of Essential and Team accounts experienced temporary inaccessibility of some of their forms and or areas in their account.

This incident has been resolved.

A fix has been implemented and we are continuing to monitor results.

We are currently investigating reports from a small segment of customers that are experiencing form errors. We will continue to update as new information is available.

At approximately 10 AM ET Customers and respondent received an increase in "No Overwrite fields cannot be changed. This form was not published correctly and is currently unusable" This issue was resolved at approximately 12:05 ET.

This incident has been resolved and all forms and responses should be operating as expected. Again, please note that any connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

A fix has been implemented and we are monitoring the results. Please note: Connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

We are currently investigating reports of Something Went Wrong Errors as well as duplication of responses on Basic/Professional/Premier Plans. We will continue to update this page with more details as they are available.

This incident has been resolved. Please note that accounts may need to log out and back in to see the fix implemented.

Our team has identified a fix and we are looking to implement the solution within the day. Please continue to monitor this page for updates. Thank you for your patience.

We are continuing to work on a fix for this issue.

We are continuing to work on remediation efforts for this issue. As a workaround in the meantime, customers may use the following steps to manually restore the Google Sheets Connector: 1) Access your instance’s Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Google Sheets 2 Connector >Save User After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk

The issue has been identified and a fix is being implemented.

At approximately 1:39pm on 12/6/23, our team became aware of an issue with some accounts experiencing locked Google Sheets Connectors. For updates, please monitor this page or contact support. Please write "Locked Google Sheets Connector" in the “Short Description” field for the quickest response.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of offline Enterprise accounts. We will continue to update here with more details as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

At approximately 2pm EST on November 2, 2023, our team became aware of an issue pertaining to delayed email notifications & after submit connectors on Team Accounts. For updates, please monitor this page or contact support. Please write "Delayed Email Notifications" in the “Short Description” field for the quickest response.

A small group of customers reported getting a 'Server Error' message when submitting forms. This issue has since been resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team is currently investigating reports of inaccessible forms and accounts on select Team accounts. We will continue to update here as new information is identified.

Between approximately 11:34 AM ET and 1:23 PM ET, a small subset of Premier, Professional and Basic accounts experienced an issue wherein AfterSubmit Salesforce connectors on forms did not process. The issue has been identified and resolved. Please note that connectors that did not run during this time will need to be reprocessed. Please see https://help.formassembly.com/help/responses#reprocess-a-response for more details on how to reprocess any affected responses.

Our team is currently investigating reports of AfterSubmit Connectors not triggering on a small subset of Premier, Professional and Basic accounts.

At approximately 2:30PM EDT on 9/6/23, our team became aware of an issue in which some customers noticed that their Connectors and Notifications stopped working, and therefore nothing was being logged on the responses submitted to their forms. We have identified the issue and implemented a fix. However, some responses submitted during this time may need to be reprocessed — Please see the following article that will help walk you through step-by-step: https://help.formassembly.com/help/responses#reprocess-a-response

This incident has been resolved.

Most customers are seeing the success of the implemented fix reach their account at this time. We will continue to monitor the situation until resolved.

Our team is continuing to move forward with the implementation of the needed fix. Essential and Team customers continue to run into degraded performance. Updates to continue as needed until the issue is resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our team is currently investigating reports of down instances on Teams and Essentials instances.

On 07/17/2023 (around 11:00 AM EDT) and 07/18/2023 (around 12:30 PM EDT), Professional, Premier and Basic accounts that are using HTTPS Connectors with file upload mapped experienced processing errors. For updates, please monitor this page or contact support. Please write "7/17 HTTPS Connector Issue" in the “Short Description” field for the quickest response.

At approximately 11:00 pm EST on July 14th, the team identified an issue with the forms list and forms being unavailable on select Essentials & Team Accounts. The incident was resolved on July 15th at 4:30 AM. The team will continue to monitor the situation.

At approximately 11:10 pm EST the team identified an issue with the forms list and select forms being unavailable across a segment of US-based Enterprise accounts. At approximately 1:29 am a fix was implemented. This incident has been resolved.

This incident has been resolved.

At approximately 5:10pm EST the team identified an issue with a segment of US based Enterprise and Teams accounts there were not accessible via form or account. At approximately 5:21 pm EST a fix was initiated. Our team will continue to monitor the situation.

This incident has been resolved. Our team will continue to investigate and monitor updates to the permissions admin to avoid such interruptions moving forward. Please continue to use the provided steps to resolution provided above.

We are continuing to work on a fix for this issue.

Our team has identified the issue as related to an unexpected change on the Permissions page. While the team is still investigating the cause for that change please know that a quick fix is available. Please reach out to one of your instance's Admin so they can adjust the permissions above for the affected user(s) on your instance. This can be done by following the steps below: 1) Access your instance's Admin Dashboard. 2) User Management > All Users. 3) Edit User. 4) Permissions > Content Management. 5) Click to Enable the Add-ons available as needed>Save User If you run into any trouble saving the permissions on your user(s) record, please take a moment and be sure each user has a First and Last name saved on their user record (https://help.formassembly.com/help/user-licensing) otherwise the updates may not save as intended. After assigning these permissions for your user(s), you should be able to mass reprocess the responses submitted to each of your affected forms by following the steps in this support article: https://help.formassembly.com/help/responses#reprocessing-responses-in-bulk

Our team is currently investigating reports of Locked Connectors on some Team accounts in FormAssembly.

This incident has been resolved.

A fix has been implemented for this issue and the team will continue to monitor the results.

We are continuing to work toward a fix for this issue. Please note that this issue is intermittently affecting the Support Request Form. If your support request does not send as expected, please email us directly at support@formassembly.com

This issue has been identified as related to a time-out issue as reported by our vendor https://status.salesforce.com/incidents/11197. We will continue to monitor the incident for next steps.

At approximately 1:10 PM EST on May 31, 2023, our team became aware of an issue with some Compliance, Teams, Essentials, and Enterprise users having trouble accessing forms and logging in. For updates, please monitor this page.