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On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

On Monday 23rd September, Form3 observed a major degradation to the Form3 UK Instant service to both inbound and outbound payment flows between 22:11 and 23:17 UTC. Service was restored at 23:17 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

The issue affecting Form3 - UK Instant service has been resolved as of 23:17 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - UK Instant service. We will provide an update on resolution in due course.

We have identified the issue, and are working on the fix as a priority. We will post an update at 00:30 unless there is further information to share before this time.

Form3 are investigating a major outage to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 23rd September, Form3 observed a degradation to the Form3 UK Instant service to outbound payment flows between 09:00 and 09:54 UTC. Service was restored at 09:54 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

This incident has been resolved.

A fix was successfully applied and service is now confirmed as restored.

We have identified the issue, and are working on the fix as a priority. We will post an update at 11:15 unless there is further information to share before this time.

We are continuing to work on a fix for this issue.

Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 16th of September 2024, Form3 were alerted to a degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - SEPA Instant - Direct services between 04:07 and 05:07 UTC. Root cause investigation is underway by Form3 to identify root cause and any preventative measures to prevent any future reoccurrence.

We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are now in a period of monitoring. Impacted customers should now see that normal processing has resumed across the impacted services. We will provide an update on resolution in due course.

We have identified the cause of the performance degradation and are actively working to resolve this as a high priority. A further update will be provided by 06:30 BST.

We are continuing to investigate this issue.

Form3 are investigating a performance degradation across multiple services. Customers may experience latency when processing inbound and outbound payments. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Tuesday 30th July, Form3 received communication of an incident logged by our third party provider impacting previously issued certificates that had been issued with missing validation requirements. Form3 took remedial action which was completed by 16:14 BST, followed by a period of enhanced monitoring. Post incident analysis is underway by our provider to establish full root cause in a bid to identify any mitigating actions to prevent reoccurrence.

Form3 have completed all remediation activities and can confirm this issue is now resolved. Full root cause will be shared via the postmortem in due course.

Form3 remediation activities are being progressed as a priority. An update will be provided once this has been completed.

We are continuing to work on remediation a priority. A further communication has been sent directly to customers.

We have received a notification from our third party provider advising they have raised an incident related to certificates they have issued with missing validation requirements. Initial analysis has confirmed there is no current impact to payment processing. We are continuing to investigate as a priority and will follow up directly with impacted customers.

On Wednesday 7th August 2024, Form3 were alerted to an outage to the Form3 - UK Instant and Form3 - SEPA services between 07:37:00 and 08:07:00 UTC. Root cause investigation is underway by Form3 to identify preventative measures and prevent any future reoccurrence.

Form3 experienced an outage to the Form3 - UK Instant and Form3 - SEPA services. We have investigated the issue and can confirm during this time both Inbound and Outbound payment processing was impacted. Form3 - UK Instant services were impacted between 07:37 - 07:42 UTC and Form3 - SEPA services between 07:37 - 08:07 UTC. After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Tuesday 4th June, Form3 experienced degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.

From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - SEPA Instant - Direct and Form3 - SEPA Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Tuesday 4th June, Form3 experienced degradation to the Form3 - UK Instant - Direct \(IRE\) and Form3 - UK Instant - Direct Non Settling services causing a delay to outbound payment processing between 15:07 and 15:26 UTC. Services auto-recovered at 15:26 UTC with no further impact to payment processing. Root cause is being investigated by Form3 in a bid to ensure mitigating actions are identified and implemented to prevent any future reoccurrence.

From 15:07 to 15:26 UTC, Form3 experienced a degradation to the Form3 - UK Instant - Direct (IRE) and Form3 - UK Instant - Direct Non Settling services. During this period, customers may have experienced latency with outbound payment processing. Inbound payments were not impacted. The issue was resolved at 15:26 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Thursday 9th May 2024, Form3 were alerted to an outage to the Form3 - UK Instant, Form3 - SEPA, and Form3 - Confirmation of Payee services between 15:26:00 and 15:27:18 UTC. Root cause investigation is underway by Form3 to identify preventative measures and prevent any future reoccurrence.

Between 15:26:00 and 15:27:18 UTC Form3 were alerted to an outage to the Form3 - UK Instant, Form3 - SEPA, and Form3 - Confirmation of Payee services. Payment admission and submission flows were impacted, along with any CoP requests during the impact window. Following a period of monitoring we can confirm BAU service has been restored. Our support teams will continue to monitor the impacted services. Root cause analysis is underway and details will be shared via the postmortem in due course.

On Monday 25th March 2024, Form3 were alerted to an issue impacting the Form3 - Confirmation of Payee Service \(Responder Only\). CoP participants were receiving 401 responses from our open banking gateway due to failed authentication. A fix was implemented to correct this, and service was confirmed as restored at 10:00 UTC. Root cause is being investigated by Form3 to identify preventative measures to prevent future issues.

We can confirm following a period of monitoring, that the issue affecting the Form3 - Confirmation of Payee service has been resolved. Further details relating to root cause will be provided in the postmortem in due course.

Full service was restored as of 11:45 and we are now in a period of monitoring. Impacted customers should now see that BAU processing has resumed on the Form3 - Confirmation of Payee service. We will provide an update on resolution in due course.

Form3 are monitoring and continue to work on full service restoration as a priority.

We can confirm service has been partially restored on the Form3 - Confirmation of Payee service. Form3 are continuing to work on full service restoration as a priority.

Form3 continue to investigate a performance degradation to the Form3 - Confirmation of Payee service. CoP Responder only. Cop Requestor is not impacted. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Form3 are investigating a performance degradation to the Form3 - Confirmation of Payee service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Wednesday 28th February, Form3 observed a degradation to the Form3 UK Instant \(MQ and WS\) service to both inbound and outbound payment flows between 10:26 and 10:31 UTC. Service was restored at 10:31 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

From 10:26 to 10:31 UTC, Form3 experienced a degradation to the Form3 - UK Instant (MQ and WS) Service. During this period, there was impact to both inbound and outbound payment flows. The issue was resolved at 10:31 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Following further analysis we can confirm there was no impact to the Report API Service. We apologise for any inconvenience.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Report API service. We will provide an update on resolution in due course.

Form3 are investigating a performance degradation to the Report API service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Tuesday 30th January, Form3 observed an outage to the Form3 Metrics API service between 13:48 and 14:00 UTC. Form3 are now undertaking full root cause analysis to ensure mitigating actions are identified and put in place to prevent a future reoccurrence.

From 13:48 UTC to 14:00 UTC, Form3 experienced an issue on the Metrics API service. We have investigated the issue and can confirm during this time Metrics API service was unavailable. The issue was resolved at 14:00 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Saturday 11th November 2023, Form3 observed degradation on the Form3 - SEPA - Credit Transfer - Indirect and Form3 - SEPA Instant - Indirect services between 10:00 - 13:06 UTC. The impact was that any payment submissions sent during this period were delayed in reaching a final state. During this time, there was no impact to payment admissions. Form3 are working with with our Indirect Partner to confirm the root cause and mitigating actions.

The issue affecting SEPA Indirect service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing and no further degradation has been seen since 13:06 UTC We continue to monitor the service to ensure appropriate mitigation is in place.

The backlog of submissions are continuing to be processed. All new submissions are processing without any delay.

The issue has been identified, and the backlog of submissions are being processed.

We are working with our 3rd Party Provider to resolve the issue as quickly as possible. We will post an update once further information is available to share

Form3 are investigating a performance degradation to the SEPA Indirect service. Submissions are currently delayed and there is no impact to admissions. A further update will be shared when one becomes available.

On Friday 27th October 2023, Form3 observed a degradation to the Form3 UK Instant service causing a delay to outbound payment processing between 22:38 and 23:40 UTC. Service auto-recovered at 23:40 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

The issue affecting Form3 - UK Instant service has been resolved as of 23:40 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing and no further degradation has been seen since 23:40 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.

Form3 are investigating a performance degradation to the Form3 - UK Instant service. Customers may experience latency with payment processing. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 23rd October 2023, Form3 were alerted to an issue impacting the Form3 - CoP service, intermittently preventing customers from registering their clients as CoP requestors. A fix was implemented by our third party provider to restore service. Form3 are working with our third party provider to identify and implement measures to prevent any future reoccurrence.

The issue affecting CoP service has been resolved as of 15:45 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing and no further degradation has been seen since 15:45 UTC. We continue to monitor the service.

Form3 are investigating a potential degradation to the CoP service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Analysis has confirmed root cause was attributed to an external third party and Form3 managed systems were operating as expected.

The issue affecting the Form3 - UK Bacs service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented by a 3rd Party Provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - UK Bacs service. We will provide an update on resolution in due course.

A 3rd Party Provider (external to Form3) have identified an issue and are working on a fix. Customers may experience a delay in receiving output files until the fix is in place. We will post an update at 03:30 BST unless there is further information to share before this time

Form3 are investigating a performance degradation to the Form3 - UK Bacs service. We are working with a 3rd Party Provider (external to the Form3 service) to resolve the issue as quickly as possible. We will post an update at 03:30 BST unless there is further information to share before this time.

At 11:23 UTC on Friday 29th of September, we identified an issue impacting the processing times of files for the Form3 UK Bacs Direct & Direct Non Settling service. Root cause was isolated to a file processing issue with a Third Party Provider. A fix was identified and implemented to allow files to process successfully. Form3 are implementing preventative measures to avoid the risk of reoccurrence.

The issue affecting Form3 - UK Bacs - Direct and Form3 - UK Bacs - Direct Non Settling services has been resolved as of 02:51 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers may still experience a processing delay while the remaining backlog is cleared on the Form3 - UK Bacs - Direct and Form3 - UK Bacs - Direct Non Settling services. We will provide an update on resolution in due course.

We have identified the issue on the Form3 - UK Bacs - Direct and Form3 - UK Bacs - Direct Non Settling services that is causing performance degradation. Our Incident Response team is continuing to actively working to resolve this as high priority. We will post an update at 17:30 UTC unless there is further information to share before this time.

We have identified the issue to the Form3 - UK Bacs - Direct and Form3 - UK Bacs - Direct Non Settling services causing a degradation to accessing the service. We are working with a 3rd Party Provider to resolve the issue as quickly as possible. We will post an update at 16:30 UTC unless there is further information to share before this time.

We are continuing to work with our 3rd Party Provider to investigate root cause as high priority. Customers may experience service degradation whilst investigations are ongoing. We will provide an update as soon as more information becomes available.

We are working with our 3rd Party Provider to continue to investigate root cause as high priority Customers may experience service degradation whilst investigations are ongoing. We will provide an update as soon as more information becomes available.

Form3 are investigating a potential performance degradation to the Form3 - UK Bacs - Direct and Form3 - UK Bacs - Direct Non Settling service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

At 15:36 UTC on Sunday the 24th of September, we identified an issue impacting the processing times of payments on both Form3 – UK Instant Direct and SEPA Instant services Root cause was isolated to an issue with our Network Security Provider. To restore services traffic was re-routed to a known healthy location at 21:14 UTC, and payment processing then returned to expected levels. Form3 are working with our Network Security Provider to identify and implement measures to prevent a reoccurrence.

Service has returned to normal processing. After a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Our network security provider continue to work on a fix identified for this issue. A further update will be provided as soon as this becomes available.

Our network security provider continue to work on a fix for this issue.

Our network security provider are continuing to work on a fix for this issue.

Our network security provider have identified the issue and a fix is being implemented. An update will be provided once the fix is in place.

Form3 have identified a degradation to the Form3 - UK Instant and Form3 - SEPA Instant services. Customers may experience latency with payment processing. Root cause has been isolated to an issue with our network security provider Investigations are ongoing and an update will be provided as soon as more information becomes available.

Between 14:55 - 15:05 UTC on Friday the 22nd of September, we identified an issue impacting the processing times of payments on both Form3 – UK Instant and Form3 – SEPA Instant services. Root cause was isolated to an issue with our Network Security Provider. Form3 are working with our Network Security Provider to identify and implement measures to prevent a reoccurrence

From 14:55-15:05 UTC, Form3 experienced an impact to the Form3 - UK Instant and Form3 - SEPA services We have investigated the issue and can confirm during this time some customers may have experienced slow processing times. The issue was resolved at 15:05 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Root cause was isolated to an issue with our network security provider. Further details will be provided in the postmortem in due course.

On Wednesday 13th September 2023, Form3 observed a a delay in settlement for outbound SCT files. Investigation identified that an internal change caused the delay to payment processing. Form3 are working internally to address the root cause and any identified mitigating actions to prevent a future reoccurrence.

Form3 have identified a performance degradation to the SEPA Credit Transfer - Direct service. A number of SEPA Credit Transfer submission files that were due to settle have been delayed. As a result the files will be processed in the next settlement cycle. There was no impact to SEPA Credit Transfer admissions. Further details will be provided in the postmortem in due course.

On Tuesday September September 12th 2023, Form3 observed service degradation on the SEPA Instant - Indirect service between 20:17 - 20:32 UTC. Payment admission and submission processing may have been delayed during the reported period. The issues were resolved at 20:32 UTC, and after a period of monitoring, Form3 confirmed that payments were processing as expected. Form3 are working with with our Vendor to confirm the root cause and mitigations.

The issue affecting Form3 - SEPA Instant - Indirect service has been resolved as of 21:32 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing and no further degradation has been seen since 21:22 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.

Form3 are investigating a potential performance degradation to the Form3 - SEPA Instant - Indirect service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Friday 8th September 2023, Form3 observed degradation to the Form3 - UK Instant service causing impact to both inbound and outbound payment processing between 08:09 UTC and 08:40 UTC. Recovery actions restored payment processing on the platform at 08:40 UTC. After this time additional steps were taken to remediate any queued payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

The issue affecting FPS Instant service has been resolved as of 08:40 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing and no further degradation has been seen since. We continue to monitor the service to ensure appropriate mitigation is in place 08:40 UTC

A fix has been implemented. Impacted customers should now see that normal processing has resumed on the FPS service. We will provide an update on resolution in due course.

We have identified the issue, and are working on the fix. Customers may experience service degradation until the fix is in place. We will provide an update as soon as more information becomes available.

Form3 are investigating a performance degradation to the FPS service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 24th July, Form3 were alerted to an issue causing impact to outbound payment processing on the SEPA Instant - Direct, and SEPA Instant - Direct Non Settling services. Investigation identified an issue that caused payment submissions to fail when routed via RT1. At 16:24 UTC, Form3 identified and implemented a fix to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected.

The issue affecting SEPA Instant - Direct, Direct Non Settling, and Indirect services has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant - Direct, Direct Non Settling, and Indirect services. We will provide an update on resolution in due course.

We have isolated an issue on the SEPA Instant - Direct, Direct Non Settling, and Indirect services that is causing potential performance degradation. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 16:45 UTC unless there is further information to share before this time.

Form3 are investigating a potential performance degradation to the SEPA Instant - Direct, Direct Non Settling, and Indirect services. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Thursday 20th July 2023, Form3 observed a degradation to the Form3 UK Instant service causing a delay to outbound payment processing between 17:46 and 18:02 UTC. Service auto-recovered at 18:02 UTC with no further impact to payments. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

The issue affecting Form3 - UK Instant service has been resolved as of 18:02 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 observed a performance degradation to the Form3 - UK Instant service on outbound payments between 17:46 UTC and 18:02 UTC. We can confirm service has returned to normal processing and no further degradation has been seen since 18:02 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.

Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Wednesday 19th July 2023, Form3 observed a degradation to the SEPA Instant - Indirect service causing impact to inbound and outbound payment processing between 11:49 and 12:44 UTC. Actions were taken to restore service as of 12:44 UTC with no further impact to payments. Form3 are working with our external Third Party Provider to confirm root cause and implement measures to prevent a reoccurrence.

Root cause has been isolated to our Partner Bank who have confirmed this issue has now been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On 28 June at 09:50 BST, Form3 observed a major outage on multiple services causing a delay in inbound and outbound payment processing. The following services were impacted: UK Instant, Form3 – SEPA Instant, Form3 – SEPA and Form3 – Confirmation of Payee Recovery actions restored payment processing on the platform at 10:31 BST. After this time additional steps were taken to remediate any queued payments. Root cause has been isolated to one of our cloud providers failing to upload an updated certificate. Form3 are implementing preventative measures to avoid the risk of reoccurrence.

The issue affecting UK Instant, Confirmation of Payee, SEPA and SEPA Instant services has been resolved as of 09:31 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. We have further confirmed UK Bacs was not impacted by this outage as previously reported. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on all services. We will provide an update on resolution in due course.

Form3 are investigating an outage to the UK instant, UK Bacs, Confirmation of Payee, SEPA and SEPA Instant services. Admissions and Submissions are unavailable. Investigations are ongoing and an update will be provided as soon as more information becomes available.

We are continuing to investigate this issue.

Form3 are investigating a performance degradation to the UK instant and SEPA Instant services. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Wednesday June 28th 2023, Form3 observed an issue causing impact to inbound and outbound payment processing on the SEPA Instant - Indirect service between 19:00 - 20:25 UTC. Root caused has been identified as a planned change activity by our Indirect Partner. At 20:25, our Indirect Partner took recovery actions to roll back the change to restore payment processing. After a period of monitoring, Form3 confirmed that payments were processing as expected. Form3 are working with with our Indirect Partner to confirm the root cause and mitigations.

The issue affecting Form3 - SEPA Instant - Indirect has been resolved as of 20:25 UTC. We have confirmed, following a period of monitoring, that services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Our Indirect Partner has confirmed that a fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - SEPA Instant - Indirect service. During the incident window, payment admissions and submissions were impacted. We will provide an update on resolution in due course.

Form3 are investigating a performance degradation to the Form3 - SEPA Instant - Indirect service. Investigations are ongoing with our Indirect Partner and an update will be provided as soon as more information becomes available.

On Thursday 6th March 2023, Form3 identified an issue impacting the Form3 - CoP service. Investigation found that following a certificate rotation, authentication to the service was degraded based on how individual banks authenticate against the CoP service. A change was made, and subsequently the new certificate was redeployed to fully restore the authentication service.

The issue affecting Form3 - Confirmation of Payee service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Confirmation of Payee service. We will provide an update on resolution in due course.

We have isolated an issue on the Form3 - Confirmation of Payee service that is causing performance degradation. Our Incident Response team is actively working to resolve this as high priority. We will post an update as soon as there is further information to share.

We continue to investigate root cause as high priority. Customers may experience degradation to the Confirmation of Payee Service whilst investigations are ongoing. We will provide an update as soon as more information becomes available.

Form3 are investigating a performance degradation to the Confirmation of Payee service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 27th March 2023, Form3 identified an issue impacting settlement on the Form3 - SEPA \(SCT DNSP\) service. Investigation identified that an internal change caused a delay to settlement for admissions between customers and the Sponsor Bank. The change was rolled back and settlement resumed on Monday 27th March for the cycle at 12:00. Form3 will continue to work internally to understand mitigations required to prevent any future occurrence.

The issue affecting the Form3 - SEPA Service has been resolved. We have confirmed, following a period of monitoring, that the delayed settlement has been completed and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and all delayed admissions have now been settled via Sponsor Bank.

We have isolated the issue on the Form3 - SEPA Service. A number of SEPA Credit Transfer admissions between the customer and Sponsor Bank have been delayed. There has been no impact to SEPA Credit Transfer submissions.

Form3 are investigating a performance degradation to the Form3-SEPA service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On 19th March 2023 Form3 observed a major outage on the Form3 - UK Instant service causing impact to both inbound and outbound payment processing between 09:24 UTC and 10:06 UTC. Recovery actions restored payment processing on the platform at 10:06 UTC. After this time additional steps were taken to remediate any queued payments. Root cause is being investigated between Form3 and an external Third Party Provider in a bid to identify preventative measures.

The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. All backlog of payments have been processed. Further details will be provided in the postmortem in due course.

Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments. We will provide the next update at 18:00 unless there is further information to share before this time

Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments. We will provide the next update at 16:30 unless there is further information to share before this time.

Form3 continue to work on processing the backlog payments whilst monitoring new inbound and outbound payments. We will provide the next update at 15:30 unless there is further information to share before this time.

We are continuing a period of monitoring. New inbound and outbound payments are processing as normal. Form3 are working through all queues to ensure the backlog of payments are being processed. We will provide the next update at 14:00 UTC.

We are continuing a period of monitoring. Inbound and outbound payments are being processed. We will provide an update on resolution in due course.

A fix has been implemented and we are in a period of monitoring. Inbound and outbound payments have been processing since 10:06 We will provide an update on resolution in due course.

We have isolated an issue on the Form3 - UK Instant service that is causing an outage. Our Incident Response team is actively working to resolve this as high priority. We will post an update in 30 minutes unless there is further information to share before this time.

Form3 are investigating an outage to the Form3 - UK Instant Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Sunday 5th March 2023, Form3 experienced degradation to the Form3 - UK Instant service between 15:55-16:00 UTC. Investigation identified that a brief internal issue caused a small number of admission and submission failures. Service was restored with no further issues from 16:00 UTC. Form3 will continue to work internally to understand mitigations required to prevent future occurrences.

On Sunday 5th March 2023, Form3 experienced degradation to the Form3 - UK Instant service between 15:55-16:00 UTC. We investigated the issue and can confirm that during this time, Form3 observed a small number of admission and submission failures. The issue was resolved at 16:00 UTC and after a period of monitoring, our Incident Response Team confirmed there was no ongoing impact.

On Friday 17 February 2023, Form3 observed an outage on the SEPA Instant service between 16:51 - 17:00 UTC. Investigation identified that an internal change caused a small number of timed out admissions and submission failures. A fix was implemented and service was restored with no further issues from 17:00 UTC. Form3 will continue to work internally to understand mitigations required to prevent future occurrences.

On 17 February from 16:51 - 17:00 UTC, Form3 experienced an outage on the SEPA Instant - Direct service. We have investigated the issue and can confirm that during this time, Form3 observed a small number of timed out admissions and submission failures. After a period of monitoring, our Incident Response Team confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On 10 December, Form3 observed a major outage on the Form3 - UK Instant service causing impact to both inbound and outbound payment processing between 16:39 UTC and 21:20 UTC. Recovery actions restored payment processing on the platform at 21:20 UTC. After this time additional steps were taken to remediate any queued payments and to restore resiliency. Root cause has been isolated to an internal network connectivity issue. Form3 are implementing preventative measures to avoid the risk of reoccurrence.

The issue affecting FPS service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has now been fully implemented and we are in a period of continued monitoring. Normal processing has resumed on the FPS service and we will provide an update on resolution in due course.

A fix has been implemented and we continue to work with customers to restore services. Impacted customers should now see that normal processing has started to resume on the FPS service for both inbound and outbound payment flows. We will provide a further update at 23:30

A fix has been implemented and we continue to work with customers to restore services. Impacted customers should now see that normal processing has started to resume on the FPS service for both inbound and outbound payment flows. We will provide a further update at 23:00

A fix has been implemented and we continue to work with customers to restore services. Incident response team continue to work on this with high priority. Next update 22:30

We continue to monitor the initial fix and work with customers to restore service. Incident response team continue to work on this with high priority. We will provide a further update at 21:45

An initial fix has been implemented and we starting to see improvements with payment processing. Incident response team continue to work on this with high priority. We will provide a further update at 21:00

We continue to work on the fix. Both inbound and outbound payment flows remain impacted. We will provide an update at 21:00 or as soon as more information becomes available.

We have identified the issue, and continue to work on the fix. Form3 have manually logged off all FPS participants from Scheme. We will provide an update at 20:00 or as soon as more information becomes available.

We are continuing to work on a fix for this issue.

We have identified the issue, and continue to work on the fix. We will provide an update at 19:15 or as soon as more information becomes available.

We have identified the issue, and are working on the fix. We will provide an update as soon as more information becomes available. Next update: 18:30

We have isolated an issue on the FPS service that is causing the outage. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 18:00 unless there is further information to share before this time.

We are continuing to investigate this issue.

Form3 are investigating an outage to the FPS service which is impacting both inbound and outbound payments flows. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Form3 are investigating a performance degradation to the FPS service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

This is a status page test to ensure notifications are received for all of the new Form3 components due to go live on Monday 7th of November.

On Saturday 15 October, Form3 observed a degradation to the SEPA Instant Direct Service. A Third Party Provider external to Form3 processing identified an issue impacting payment processing from 14:10 BST. At 16:47 BST the Third Party provider confirmed a fix had been implemented at 16:16 BST. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

The issue impacting the SEPA Instant Service has now been resolved and cause confirmed as being external to Form3. Following a period of monitoring, the service has returned to normal processing and no further degradation has been observed.

Following further investigation the root cause of the problem was identified as being external to the Form3 service. They have taken remedial action and as of 16:15 all admissions are now processing as expected. We are now monitoring the platform to ensure no further impact is observed

We are continuing to investigate the degradation to the SEPA Instant service. Approx 25% of all admissions are reversing with TM01, and Submissions are unaffected. We are in contact with our external network provider and will provide a further update once one becomes available.

We are currently investigating this issue with our Third Party Providers. Admissions are reversing with TM01, and Submissions are not affected. An update will be provided as soon as more information becomes available.

Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

At 13:38 UTC on Sunday the 9th of October, we identified an issue impacting the processing times of payment admissions on both FPS RT - Direct and SEPA Instant services. Root cause was isolated to an issue with our network security provider. To restore services traffic was re-routed to a known healthy location at 13:43 UTC, and payment processing then returned to expected levels. Form3 are working with our 3rd Party Provider to identify and implement measures to prevent reoccurrence.

The issue affecting the FPS RT - Direct and SEPA Instant services has been resolved. We have confirmed, following overnight monitoring, that the services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has remained at normal processing standards and no further degradation has been seen since 13:43 UTC. We continue to monitor the service overnight to ensure appropriate mitigation is in place.

We can confirm service has returned to normal processing and no further degradation has been seen since 13:43 UTC. We continue to monitor the service to ensure appropriate mitigation is in place.

Form3 are investigating a performance degradation to the FPS RT - Direct and SEPA Instant service. Admissions are currently processing as expected but some admissions did fail as a result of an outage from our 3rd Party Provider. Submissions are not affected. We have isolated the issue to the FPS RT - Direct and SEPA Instant service causing a degradation to accessing the service. We are working with our 3rd Party Provider to resolve the issue as quickly as possible. We will post an update at 15:00 UTC unless there is further information to share before this time.

At 08:43 UTC on Thursday 18 August 2022, Form3 were alerted to a SEPA degradation. Customers using SEPA Credit Transfer and SEPA Direct Debit service may have been impacted. Investigations identified an issue with the SFTP service which caused files to fail when being transferred. A permanent fix was implemented at 11:11 UTC and all delayed files were processed. The cause of the degradation has been fully mitigated.

The issue affecting SEPA Credit Transfer and SEPA Direct Debit service has been resolved as of 11:11 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Credit Transfer and SEPA Direct Debit services. We will provide an update on resolution in due course.

We have identified the issue, and are working on the fix. Delayed transaction messages have been processed successfully. Customers may experience service degradation until the fix is in place. We will provide an update as soon as more information becomes available.

We have identified the issue, and are working on the fix. Customers may experience service degradation until the fix is in place. We will provide an update as soon as more information becomes available.

We have isolated an issue on the SEPA Credit Transfer and SEPA Direct Debit service that is causing performance degradation. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 11:00 BST unless there is further information to share before this time.

Form3 are investigating a performance degradation to the SEPA Credit Transfer and SEPA Direct Debit service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Friday 19 August, Form3 identified a performance degradation on the FPS Direct and Indirect services. This resulted in a delay to inbound and outbound payment processing between at 7:05 UTC and 08:56 UTC. The root cause was isolated to a planned security policy update which resulted in unexpected impact with our cloud provider. Inbound payment processing returned to normal state at 07:45 UTC. Remedial actions were taken by Form3 at 8:56 UTC and all impacted outbound payments were processed at 10:30 UTC. Further stability monitoring confirmed no ongoing issues. Mitigations are in place to prevent any reoccurrence.

The issue affecting the FPS Direct & Indirect services has been resolved. We have confirmed, following a period of monitoring, that the services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 have implemented a fix. All queued outbound payments are now processing to final state. All inbound payments have been received successfully. We are currently monitoring the platform to ensure no further impact is observed.

We are continuing to work on a fix for this issue as a high priority. Submissions are currently not being processed and admissions processing is delayed. Any updates will be provided as soon as one becomes available.

We have isolated an issue on the FPS Direct & Indirect service that is causing performance degradation. Submissions are currently not being processed and admission processing is delayed. Our Incident Response team is actively working to resolve this as high priority. We will post a further update shortly.

Form3 are investigating a performance degradation to the FPS Direct & Indirect service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Wednesday 13 July, Form3 were alerted to a SEPA degradation. Customers using the SEPA Credit Transfer - Direct, SEPA Credit Transfer - DNSP and SEPA Direct Debit - Core / B2B services may have been impacted. Investigation identified an issue that delayed file processing. During the incident window, some SEPA Credit Transfer and SEPA Direct Debit transactions were processed later than expected. A fix was implemented and all delayed files were processed before 12:00 UTC. The cause of the degradation has been fully mitigated.

The issue affecting SEPA Credit Transfer - Direct & DNSP service and SEPA Direct Debit service has been resolved as of 12:00 UTC. We have confirmed, following a period of monitoring, that the services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We are continuing to monitor for any further issues.

We can confirm service has returned to normal processing and no further degradation has been seen since 11:00 UTC. We continue to monitor the service to ensure payments are processing as normal.

Form3 are continuing to investigate the degradation to the SEPA Credit Transfer - Direct & DNSP service and SEPA Direct Debit service. Submissions and admissions are delayed. We are working with our 3rd Party Provider to resolve the issue as quickly as possible. An update will be provided as soon as more information becomes available.

Form3 are investigating a potential performance degradation to the SEPA Credit Transfer - Direct & DNSP service and SEPA Direct Debit service Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Tuesday 21 June, Form3 identified a platform wide performance degradation. Services impacted were FPS RT - Direct 2 and SEPA Instant - Direct. Between 06:30 - 07:13 UTC, payments were being processed successfully however, some customers may have experienced a high volume of failed or delayed admissions and submissions. Root cause was isolated to an issue with our External Provider. To restore services, Form3 implemented an interim solution at 07:13 UTC while our External Provider was working on implementing a fix. Payment processing then returned to expected levels. The External Provider implemented a fix at 06:57 UTC and following a period of stability monitoring confirmed the issue to be fixed at 08:06 UTC. Root cause analysis \(RCA\) has been provided by our External Provider with remediation and follow up actions to prevent a reoccurrence.

The issue across the platform has been resolved as of 07:13 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing since 07:13 UTC. We continue to monitor the service to ensure appropriate mitigation is in place and no further degradation is observed.

We have isolated the issue across the platform to a 3rd Party Provider outage and are taking actions to mitigate impact as quickly as possible. We will post an update when further information is available.

Form3 are investigating a performance degradation across the platform. Admissions and submissions are not processing. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Monday 6 June, Form3 identified a performance degradation to the FPS RT - Indirect - LHV and SEPA Instant / SEPA Credit Transfer Indirect - LHV services. Between 14:10 - 15:50 UTC, payments were being processed successfully however, customers may have experienced a delay in receiving notification of their final state. Our Indirect Partner implemented a fix at 15:50 UTC and after a period of monitoring, Form3 confirmed that payments were processing as expected. Form3 are working with with our Partner to confirm the root cause and mitigations.

The issue affecting FPS RT - Indirect - LHV and SEPA Instant / SEPA Credit Transfer Indirect - LHV services has been resolved as of 16:00 UTC. We have confirmed, following a period of monitoring, that the services have returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Our Indirect Partner has confirmed that a fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the FPS RT - Indirect - LHV and SEPA Instant / SEPA Credit Transfer Indirect - LHV services. During the incident window, payments were being processed successfully. However, payment status updates were delayed. We will provide an update on resolution in due course.

Form3 are investigating a performance degradation to the FPS RT - Indirect - LHV and SEPA Instant / SEPA Credit Transfer Indirect - LHV services. Investigations are ongoing with our Indirect Partner and an update will be provided as soon as more information becomes available.

On Friday the 29th of April at 15:30 UTC, Form3 observed a reoccurrence of the earlier degradation to the FPS RT - MQ Gateway service, impacting both MQ and Web Services customers. Form3 observed a high rate of rejections and intermittent slow response times for submissions. Admissions were not affected. Root cause was attributed to an external FPS participant and Form3 managed systems were operating as expected.  Payment impact was monitored throughout the period of degradation and performance was considered to have recovered by 19:05 UTC.

The issue affecting FPS RT - MQ Gateway and FPS RT - Webservices service has been resolved as of 19:05 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 continues to monitor a degradation to the FPS RT - MQ Gateway and FPS RT - Webservices services. Intermittent slow response times and the rate of rejections on some submissions continue to be seen but at reduced frequency. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Form3 continues to monitor a degradation to the FPS RT - MQ Gateway and FPS RT - Webservices services. Intermittent slow response times and a high rate of rejections on some submissions continue to be seen. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Form3 continues to monitor a degradation to the FPS RT - MQ Gateway and FPS RT - Webservices services. Intermittent slow response times and a high rate of rejections on some submissions have been seen. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Form3 are investigating performance degradation to the FPS RT - MQ Gateway and FPS RT - Webservices service. Submissions are processing as expected but we have observed a high rate of rejections. Admissions are unaffected. This is a recurrence of INC#42032. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Friday the 29th of April, Form3 were alerted to a degradation to the FPS RT - MQ Gateway service, impacting both MQ and Web Services customers. Form3 observed a high rate of rejections and intermittent slow response times for submissions. Admissions were not affected. Investigations identified that this was due to payment processing issues with an external FPS participant and that Form3 managed systems were operating as expected.  Payment impact was monitored throughout the period of degradation and performance was considered to have recovered by 14:06 UTC.

The issue affecting FPS RT - MQ Gateway service has been resolved as of 15:00 BST. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 continue to monitor a degradation to the FPS RT - MQ Gateway service. We have observed a significant reduction in rejections and slow response times on Submissions. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

The Service Degradation looks to have stabilised. We are no longer observing slow response times or rejections. We will continue to monitor performance and provide an update shortly.

Form3 continue to monitor the degradation to the FPS RT - MQ Gateway service. Some Submissions are processing as expected but we have observed a high rate of rejections and intermittent slow response times. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Form3 continue to observe a degradation to the FPS RT - MQ Gateway service. Intermittent slow response times and a high rate of rejections on some submissions have been seen. A high volume of submissions are currently being processed without issue. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Form3 have observed a reoccurrence of the degradation to the FPS RT - MQ Gateway service. Submissions are being processed but we have observed slow response times and a high rate of rejections. Customers may continue to experience payment processing impact until this externally owned issue is resolved.

Investigation has identified that the root cause is external to Form3. Service degradation looks to have stabilised since 08:43 BST. We will continue to monitor performance.

We are continuing to investigate this issue.

We continue to investigate the degradation to the FPS RT - MQ Gateway service. Submissions are processing as expected but we have observed a high rate of rejections. Admissions are unaffected. We will post an update at 09:30 unless there is further information to share before this time.

Form3 are investigating a performance degradation to the FPS RT - MQ Gateway service. We have observed a number of submissions repeating and then timing out. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Tuesday 19 April 2022, Form3 were alerted to a degradation on the SEPA Credit Transfer - Direct service. Investigation identified that an internal issue caused SEPA Credit Transfer file processing delays, impacting some customer submissions which were due to settle on 19 April 2022. During this time, SEPA Credit Transfer submission files were being processed as expected, with delays observed for a subset of the payment submissions - admissions were not affected. A fix was implemented and all delayed submissions were successfully processed on 20 April 2022.

The issue affecting the SEPA Credit Transfer - Direct service has been resolved. We have confirmed, following a period of monitoring, that the delayed SEPA Credit Transfer submission files have been processed successfully and no further degradation has been observed. Further details will be provided in the postmortem in due course.

A fix has been implemented and we are in a period of monitoring to ensure that delayed SEPA Credit Transfer submission files are processed in the next settlement cycle. We will provide an update on resolution in due course.

We are testing a solution to correct the impacted SEPA Credit Transfer submission files, to ensure that they are processed in the next settlement cycle. Our Incident Response team continues to progress the recovery activity as a high priority. We will provide an update as soon as more information becomes available.

We have isolated the issue on the SEPA Credit Transfer service. A number of SEPA Credit Transfer submission files that were due to settle earlier today, have been delayed as a result. There has been no impact to SEPA Credit Transfer admissions. Our Incident Response team is actively working to resolve this as high priority. We will post an update at 21:00 BST, unless there is further information to share before this time.

Form3 have identified a performance degradation to the SEPA Credit Transfer - Direct service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On Friday 18 March, Form3 were alerted to a degradation on the SEPA Instant - Direct service. Investigation identified that a connectivity issue caused a brief impact to the service between 16:35 - 16:38 UTC. During this time, Form3 observed a small number of timed out admissions and submission failures. Service quickly recovered and after a period of monitoring, no further impact was identified. The cause of this degradation has been isolated and Form3 are working with our External Provider to mitigate any further issues.

The issue affecting SEPA Instant - Direct service has been resolved as of 16:38 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

We can confirm service has returned to normal processing since 16:38 UTC. Customers may have experienced a brief interruption to admission and submission payment flows between 16:35 - 16:38 UTC. We are continuing to monitor the service to ensure no further impact is observed.

Form3 are investigating a performance degradation to the SEPA Instant - Direct service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On 3 March between 14:21 - 14:24 UTC, the FPS RT - MQ Gateway service experienced a degradation to payment processing. During the incident window, inbound payment reversals were observed and customers processing outbound payments at the time, may have experienced a small number of timeouts. Service quickly recovered and after a period of monitoring, no further impact was identified. The cause of this degradation has been isolated and Form3 have implemented mitigations required to avoid the risk of a reoccurrence.

From 14:21 to 14:24 UTC, Form3 experienced a degradation to the FPS RT - MQ Gateway service. We have investigated the issue and can confirm during this time we observed payment reversals. There was no impact to submissions during this period. The issue was resolved at 14:24 UTC and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

On Thursday 23 February, Form3 observed a degradation to the SEPA Instant Direct and SEPA Instant CT Indirect - LHV services. EBA identified an issue that was impacting payment processing from 03:58 UTC. At 12:36 UTC, EBA advised that a fix had been implemented. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA.

The issue affecting SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Services continue to recover and we are observing successful admissions and submissions. EBA has advised that rejections may still occur while they process queued transactions. Further updates to follow.

Since 11:03 UTC, Form3 have observed an improvement to payment flows but await further details from EBA. We are monitoring the situation and will provide more information as details are provided.

Form3 are continuing to monitor the degradation to SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services. Since 11:03 UTC we have observed an improvement to payment flows but await further details from EBA.

EBA have advised restoration work is ongoing. Further updates to follow. Form3 are continuing to monitor the degradation to SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services.

Form3 are continuing to monitor the degradation to SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services. EBA have confirmed that the investigation into service recovery is ongoing.

Form3 have observed further service degradation to admission and submission payment flows. We are monitoring the situation and will provide more information as details are provided.

Services are recovering and we have observed successful admissions and submissions. EBA has advised that rejections may still occur while they process queued transactions. Further updates to follow.

Form3 are continuing to monitor the degradation to SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services. Since 07:25 we have observed an improvement to payment flows but await further details from EBA.

Form3 are continuing to monitor the service degradation. EBA have advised that the investigation is ongoing.

Form3 are continuing to monitor the impact to the SEPA Instant - Direct and SEPA Instant CT - Indirect -LHV services. Admission flow may also be affected due to the payment processing issues at EBA.

EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services. All messages submitted to EBA since 03:58 UTC are impacted. We are monitoring the situation and will provide more information as details are provided.

Form3 are working with our External Provider to investigate the performance degradation to the SEPA Instant - Direct and SEPA Instant CT - Indirect - LHV services. Impact observed since 03:58 UTC. Submissions are currently stuck in a non-final ‘submitted’ status. Admissions are not impacted. Investigations are ongoing and an update will be provided as soon as more information becomes available.

We are continuing to investigate this issue.

Form3 are investigating a performance degradation to the SEPA Instant Service service. Submissions are currently delayed. Admissions are not affected. Investigations are ongoing and an update will be provided as soon as more information becomes available.

On 14 February at 07:36 UTC, Form3 identified a degradation to the SEPA Credit Transfer - Direct service. During the incident, SEPA Credit Transfer admissions were delayed. Our External Provider isolated the root cause and successfully deployed a fix at 08:46 UTC. Form3 are working with our External Provider to mitigate any further issues.

The issue affecting SEPA Credit Transfer - Direct service has been resolved as of 08:46 UTC, following a fix implemented by our External Provider. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

Form3 continue to work with our External Provider to investigate a performance degradation to the SEPA Credit Transfer - Direct. It has been confirmed that there is no impact to admission or submission payment flows for SEPA Instant CT - Indirect - LHV services. Admission payment flow is impacted - customers may experience some delays. Submissions are not affected. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Form3 are working with our External Provider to investigate a performance degradation to the SEPA Credit Transfer - Direct and SEPA Instant CT - Indirect - LHV services Admission payment flow is impacted - customers may experience some delays. Submissions are not affected. Investigations are ongoing and an update will be provided as soon as more information becomes available.

Form3 are investigating a potential performance degradation to the SEPA Credit Transfer - Direct and SEPA Instant CT - Indirect - LHV. Investigations are ongoing and an update will be provided as soon as more information becomes available.