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Forethought AI is currently Operational

Last checked 2025-06-14T13:26:53.737Z from Forethought AI's official status page

Historical record of incidents for Forethought AI

Apr 17, 2025

Report: "Solve Voice Outage"

Last update 2025-04-17T20:38:05.111Z

resolved2025-04-17T20:38:05.095Z

This incident has been resolved.

monitoring2025-04-17T20:23:31.075Z

We are continuing to monitor for any further issues.

monitoring2025-04-17T20:10:44.709Z

The 3rd party provider is reverting their breaking changes. Calls are successfully reaching our Voice agent. We are monitoring the progress.

identified2025-04-17T19:55:07.441Z

We are continuing to work on a fix for this issue.

identified2025-04-17T19:54:25.609Z

A 3rd Party provider is experiencing downtime. We will update the status page when that issue is resolved.

Apr 15, 2025

Report: "Solve Voice Outage"

Last update 2025-04-15T22:51:09.718Z

resolved2025-04-15T22:51:09.702Z

This incident has been resolved.

monitoring2025-04-15T19:42:09.551Z

The third-party provider has implemented a workaround and is testing its effectiveness. We will provide updates as more information becomes available.

identified2025-04-15T16:38:43.093Z

A 3rd Party provider is experiencing downtime. We will update the status page when that issue is resolved.

investigating2025-04-15T16:32:23.168Z

We are currently investigating this issue.

Apr 11, 2025

Report: "Partial degradation of Solve Widget Analytics Dashboards"

Last update 2025-04-11T00:08:35.164Z

resolved2025-04-11T00:08:35.148Z

This incident has been resolved.

monitoring2025-04-10T23:46:07.640Z

A fix has been implemented and we are monitoring the results.

identified2025-04-10T21:26:11.458Z

The issue has been identified and a fix is being implemented.

investigating2025-04-10T18:12:36.990Z

We are continuing to investigate this issue.

investigating2025-04-10T18:10:51.875Z

Solve Widget analytics pages are not showing recent data for some tables. We expect this issue to persist intermittently throughout the day while fixes are implemented.

Apr 9, 2025

Report: "Solve Voice Outage"

Last update 2025-04-09T18:56:05.246Z

resolved2025-04-09T18:56:05.231Z

This incident has been resolved

identified2025-04-09T18:02:57.172Z

A 3rd Party provider is experiencing downtime. They are resolving the issue within the hour. We will update the status page when that issue is resolved.

Nov 21, 2024

Report: "Latency Spikes"

Last update 2024-11-21T00:50:55.476Z

resolved2024-11-21T00:50:55.455Z

This incident has been resolved

monitoring2024-11-21T00:42:23.832Z

A fix has been implemented and we are monitoring the results

investigating2024-11-21T00:22:38.347Z

Some widget conversations are experiencing higher than normal latency. We are investigating the issue.

Oct 2, 2024

Report: "Partial degradation of intent prediction and Autoflows"

Last update 2024-10-02T16:52:48.667Z

resolved2024-10-02T16:52:48.649Z

This incident has been resolved. All services are working as expected.

monitoring2024-10-02T16:48:51.658Z

A fix has been implemented and we are monitoring the results.

identified2024-10-02T16:18:52.046Z

The issue has been identified and we are working on a fix.

investigating2024-10-02T16:14:02.466Z

We are continuing to investigate this issue.

investigating2024-10-02T16:06:12.344Z

We are investigating the issue.

Sep 12, 2024

Report: "Intermittent Solve Data Tables not Showing Data"

Last update 2024-09-12T21:00:11.565Z

resolved2024-09-12T21:00:11.551Z

This incident has been resolved

monitoring2024-09-11T20:24:50.080Z

We are continuing to monitor for any further issues.

monitoring2024-09-11T19:08:32.818Z

A fix has been implemented and we are monitoring the results.

identified2024-09-11T15:54:45.868Z

Solve analytics pages are not showing data for some tables. We expect this issue to persist intermittently throughout the day while fixes are implemented.

Sep 10, 2024

Report: "Assist not responding"

Last update 2024-09-10T23:08:39.920Z

resolved2024-09-09T19:30:15.000Z

The issue has been resolved and Assist is back to normal.

identified2024-09-09T16:00:51.000Z

Feed, summarization and response generation are not loading, we've identified the issue and working on a fix

Report: "Solve Analytics tables missing data"

Last update 2024-09-10T01:08:42.157Z

resolved2024-09-10T01:08:42.140Z

This incident has been resolved.

monitoring2024-09-10T00:58:17.861Z

We are continuing to monitor for any further issues.

monitoring2024-09-10T00:45:00.985Z

A fix has been implemented and we are monitoring the results.

identified2024-09-10T00:35:50.112Z

The issue has been identified and data is returning to tables

investigating2024-09-09T23:43:36.905Z

Some Solve data tables are not returning information. We are currently investigating the cause of this outage.

Sep 9, 2024

Report: "Assist not responding"

Last update 2024-09-09T17:25:49.101Z

resolved2024-09-09T16:00:00.000Z

Feed, summarization and response generation are not loading, we've identified the issue and working on a fix

Aug 1, 2024

Report: "Partial Performance Degradation"

Last update 2024-08-01T16:46:38.933Z

resolved2024-08-01T15:00:23.000Z

This incident has been resolved.

investigating2024-08-01T14:30:01.000Z

We are currently investigating this issue.

Mar 28, 2024

Report: "Elevated API Errors"

Last update 2024-03-28T22:49:42.334Z

resolved2024-03-28T22:49:42.319Z

This incident has been resolved.

monitoring2024-03-28T22:49:32.420Z

We are continuing to monitor for any further issues.

monitoring2024-03-28T22:48:05.593Z

We are continuing to monitor for any further issues.

monitoring2024-03-28T22:40:54.000Z

A fix has been implemented and we are monitoring the results.

identified2024-03-28T22:36:54.000Z

The issue has been identified and a fix is being implemented.

investigating2024-03-28T22:31:13.000Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Feb 28, 2024

Report: "Partial degradation"

Last update 2024-02-28T00:53:40.389Z

resolved2024-02-28T00:53:40.374Z

This incident has been resolved.

identified2024-02-28T00:31:55.184Z

The issue has been identified and a fix is being implemented.

investigating2024-02-28T00:30:27.985Z

We've identified an issue that causes some sessions to fail, the team is actively trying to resolve the issue.

Jan 30, 2024

Report: "Significant OpenAI disruption leading to Forethought product downtime"

Last update 2024-01-30T04:45:58.385Z

resolved2024-01-30T00:49:49.000Z

This incident has been resolved.

identified2024-01-30T00:30:53.000Z

The issue has been identified and a fix is being implemented.

investigating2024-01-30T00:26:06.000Z

Increased errors in the OpenAI API were impacting the functionality of various Forethought products, resulting in failures.

Dec 5, 2023

Report: "Solve Email 2.0 outage"

Last update 2023-12-05T06:27:59.457Z

resolved2023-12-05T06:27:59.440Z

Solve Email 2.0 was down between 12:35 pm - and 5:25 pm on 12/04, the issue has been mitigated.

Nov 8, 2023

Report: "OpenAI service down that partially impacts certain services"

Last update 2023-11-08T19:03:36.205Z

resolved2023-11-08T19:02:00.530Z

This incident has been resolved.

investigating2023-11-08T15:15:29.000Z

OpenAI service is back up, we will continue monitoring the status

investigating2023-11-08T13:42:48.000Z

An outage with OpenAI services from 5:42 AM to 7:16 AM PT on 11/08, partially impacted certain Forethought services. Triage: The Sentiment Intensity Classifier was non-operational; however, other classifiers functioned normally. Assist: Response generation was down. All other features of Assist remained available. Email 1.0: There was no impact on this service. Email 2.0: The system defaulted to not sending customer email responses. Widget: Customers experienced a connection error upon entering queries. Dashboard: Access to Workflow creation, settings adjustments, and analytics were unaffected. Customers who do not incorporate OpenAI into their Forethought solutions experienced no service interruption.

Aug 9, 2023

Report: "Salesforce Integration - Elevated Errors"

Last update 2023-08-09T06:44:20.538Z

resolved2023-08-09T03:37:56.000Z

This incident has been resolved. https://status.salesforce.com/incidents/11488

monitoring2023-08-09T03:16:15.573Z

We are continuing to monitor for any further issues.

monitoring2023-08-09T03:08:22.000Z

A fix has been implemented by Salesforce. We're monitoring the results as we see an increase in successful requests.

identified2023-08-09T01:42:04.162Z

Salesforce is experiencing issues at the moment, we're monitoring our services as they work toward a resolution. https://status.salesforce.com/generalmessages/1168

May 30, 2023

Report: "Elevated API Errors"

Last update 2023-05-30T20:25:10.446Z

resolved2023-05-30T20:25:10.434Z

This incident has been resolved.

monitoring2023-05-30T20:17:17.817Z

We are continuing to monitor for any further issues.

monitoring2023-05-30T20:09:15.962Z

We are continuing to monitor for any further issues.

monitoring2023-05-30T19:40:33.315Z

A fix has been implemented and we are monitoring the results.

identified2023-05-30T19:33:39.141Z

The issue has been identified and a fix is being implemented.

investigating2023-05-30T19:31:33.751Z

We are continuing to investigate this issue.

investigating2023-05-30T19:20:56.000Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Sep 13, 2022

Report: "Elevated API Errors"

Last update 2022-09-13T04:35:53.822Z

resolved2022-09-13T04:35:53.807Z

This incident has been resolved.

monitoring2022-09-12T20:59:38.229Z

A fix has been implemented and we are monitoring the results.

investigating2022-09-12T20:44:07.897Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Apr 30, 2022

Report: "Elevated API Errors"

Last update 2022-04-30T01:31:10.728Z

resolved2022-04-29T18:15:48.000Z

This incident has been resolved.

monitoring2022-04-29T17:30:34.000Z

This incident has been resolved.

investigating2022-04-29T17:00:17.000Z

We are continuing to investigate this issue.

investigating2022-04-29T16:15:17.000Z

We are continuing to investigate this issue.

investigating2022-04-29T15:00:59.000Z

We're experiencing an elevated level of API errors and are currently looking into the issue.

Dec 15, 2021

Report: "Elevated API Errors"

Last update 2021-12-15T16:58:29.350Z

resolved2021-12-15T16:58:29.327Z

This incident has been resolved.

investigating2021-12-15T16:57:40.966Z

This incident has been resolved.

investigating2021-12-15T16:44:30.353Z

We believe this has been resolved and are currently monitoring.

investigating2021-12-15T16:43:53.068Z

AWS regions us-west-1, us-west-2, and us-govwest-1 may have connectivity issues internally as well as with their applications.

investigating2021-12-15T15:34:48.322Z

We're experiencing an elevated level of API errors and are currently looking into the issue.