Historical record of incidents for Flock Safety
Report: "Alerts delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Alerts delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hotlist Tool Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed and history not returning properly. Footage is still being processed successfully and will be accessible when normal operations resume.
Report: "New search results delayed"
Last updateThis incident has been resolved. Search results are back to real time.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where ingestion of new reads for searches are delayed. Footage is still being processed successfully and will be accessible when normal operations resume.
Report: "SMS messages for MFA not getting delivered"
Last updateThis incident has been resolved.
Twilio has narrowed it down to only users on the Onvoy Spectrum Mobile Network and is working to resolve the issue. Most users should not be affected, but users on that network might have trouble receiving SMS short codes for MFA. https://status.twilio.com/
Our SMS provider Twilio has identified the network responsible and is working to resolve the issue. https://status.twilio.com/
Our SMS provider Twilio (https://status.twilio.com/) is currently experiencing issues delivering short code messages. This prevents users with SMS MFA enabled from logging in.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issue with Admin App"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Service Interruption"
Last updateThis incident has been resolved.
Verizon is experiencing an issue in which certain cellular devices have been deactivated. We have triaged the issue and are working on restoring service to those devices that have been impacted
Report: "Operational Issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Login to FlockOS is affected. We are continuing to work towards a solution.
We are currently investigating operational issues within our system Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified.
Report: "Live and Recorded Streams are experiencing issues"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We have identified an issue that is causing live and recorded streams to have trouble loading. We are implementing a fix.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
Hotlist hits are currently delayed. A fix has been implemented and footage should be back to real time shortly.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results, but hotlist hits should be back to real time.
Login issues should be resolved. Hotlist hits are still delayed but a fix is being worked on.
The issue has been identified and a fix is being implemented.
The issue is also impacting login across all apps.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Operational Issues"
Last updateThis incident has been resolved.
The issue has been identified by our LTE networking provider and they are working toward a resolution.
We are currently investigating operational issues within our system related to device connectivity.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Search Results Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue. Hotlist hits are not affected.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits Delayed in Browsers"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Email and SMS hotlist hit notifications are also delayed. A fix is under way, and footage continues to be processed.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where web browser notifications of hotlist hits are not being received. Footage is still being processed successfully and will be accessible when normal operations resume.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Delayed"
Last updateThis incident has been resolved.
Hits are no longer delayed.
We are continuing to process incoming data. Hits are delayed.
Report: "General System Degradation"
Last updateThis incident has been resolved.
The issue has been identified and we are working with our managed service provider to ensure stability.
We have identified the issue. Many of our systems are back up and running, though there are still some intermittent issues. No footage has been lost.
We are currently experiencing a major outage impacting most of our systems and services. Our team is actively investigating the root cause and working to restore functionality as quickly as possible. Please stay tuned for updates as we work to resolve this issue. We apologize for the inconvenience and appreciate your patience.
Our system is experiencing general issues. Known problems include: - Audio Alerts Delayed - Mobile App Issues - VMS Issues - Axon Image Processing Issues
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented, we are back to real-time processing, and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Operational Issues"
Last updateMap functionality has been restored.
We are continuing to work on a fix for this issue.
Maps are currently non-functional. We have identified the issue and are working to resolve it.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Maps Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Alerts & Map Delayed"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
We are currently investigating an issue where hotlist hits are delayed. Search is unaffected. Footage is still being processed successfully and will be accessible when normal operations resume.
Report: "Hotlist Alerts Delayed"
Last updateThis incident has been resolved.
License plate alerts are back to real-time. Audio hits still delayed.
We are actively investigating the issue. Footage has not been lost.
Report: "Hotlist Hits Delayed / Trouble Loading Admin"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hostlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits and History Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where hotlist hits may be delayed and alert history is slow to load. Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Login and Hotlist Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Hotlist Tool is currently experiencing intermittent issues. We are actively investigating the issue.
Report: "Admin Site Degraded Performance"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Operational Issues"
Last updateThis incident has been resolved.
We are currently investigating operational issues within our system Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist and Search Delayed"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results. Search results are back to real-time.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hotlist Alerts Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue with users receiving excess alerts. A fix is being deployed.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits and Webhook Integrations Delayed"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Hotlist Tool Degraded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hotlist notifications are delayed. Login is currently impacted."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue where hotlist hits are delayed Footage is still being processed successfully and will be accessible when normal operations resume
Report: "Hotlist Hits Delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Hotlist hits are currently delayed as we work through resolving issues from our 3rd party authentication provider experiencing an outage
Report: "Authentication is currently down. Our 3rd party authentication provider (auth0.com) is currently offline. Data is still being received and processed."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.