Historical record of incidents for Float
Report: "Issues with our underlying hosting provider"
Last updateWe have identified an issue with our hosting provider Google Cloud which is affecting the Float Application. Issues for customers include slow loading times, or loading failures of the Float Application. We're working on the issue now and will continue to update.
Report: "Response Time Issues"
Last updateThis issue has been resolved.
We've implemented a fix and are now monitoring
We've identified issues with response times for the Float Application while performing routine changes. We're actively working to implement a fix and will update as we progress.
Report: "Problems with requests"
Last updateWe've identified and released some changes to support previous issues. We'll continue to monitor going forward.
We have some issues with requests to the Float application. While we've identified the issue there may still be problems with some requests made to Float while we identify a fix.
Report: "Float.com site is inaccessible for some people"
Last updateA patch has been issued and we're monitoring.
The float.com site is inaccessible for some people, we're investigating the issue. The float app continues to work fine and workflows for teams using the resource management tool is not affected.
Report: "Schedule Display Issues"
Last updateThis incident has been resolved.
We implemented a fix and can see the problem has stopped. We're monitoring now to check it doesn't re-occur.
We've identified the issue and are working to resolve it.
We are investigating an issue with our cloud provider that is causing problems for customers viewing their schedules.
Report: "Float App - Increased latency for SSO authentication"
Last updateThis incident has been resolved.
We are experiencing degraded performance from our 3rd party identity provider, causing high latency for SSO authentication.
Report: "Database Connection Issues"
Last updateThe issue has been resolved.
We've implemented a failover for our production database and we're seeing healthy requests and responses. We'll continue to monitor the situation.
An issue with database connectivity has been identified while running a routine deployment. We're working to get Float back up and operational.
Report: "Connection issues with Float App"
Last updateA fix has been implemented and the service is back online.
We're currently investigating issues with the Float App. We'll update as soon as we know more.
Report: "Issue with Upstream Provider"
Last updateThe issue has been resolved.
We've released a fix Float App users will be receiving successful responses now. We will continue to monitor the situation.
We have identified a problem with an upstream provider that is causing requests to fail. We're working on a fix now.
Report: "Issue with third party provider"
Last updateThe issue is resolved.
Our monitoring is indicating the problem is subsiding, we'll continue to monitor.
An issue with an upstream provider is causing problems with Float. Some customers may experience longer loading times and some failed requests.
Report: "Issue with third party provider"
Last updateWe're marking the issue as resolved. Thank you for your patience.
The upstream provider is showing the issue as fixed, we'll continue to monitor for a while until we're satisfied the issue doesn't occur again.
We are continuing to work on a fix for this issue.
An issue with an upstream provider is causing problems with Float. Some customers may experience longer loading times and some failed requests.
Report: "Reports Unavailable"
Last updateThis issue is resolved
A fix has been implemented and we’re monitoring.
We're investigating an issue with Reports in the Float App which shows the Reports functionality unavailable right now.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "The Float API and Integrations layer are unreachable"
Last updateThe issue has been resolved
We are continuing to monitor for any further issues.
We're seeing some indications the issue is resolved. We're continuing to monitor.
We've identified an issue with the Float API and our Integrations layer for some customers. This is due to an ongoing issue with Google Cloud. We'll update you further once we have more information.
Report: "Float is currently slow or unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. If you are still experiencing an issue, please refresh the page.
The issue has been identified and a fix will be released shortly.
We are continuing to investigate this issue.
Our engineering team is actively investigating this incident and working to bring Float back up as quickly as possible. You may notice that the search is slow or completely unavailable in both the web and mobile apps, and other aspects may be affected as well. We will update this page as we have additional information.
Report: "Connection issues with Float App and API"
Last updateThe issue has been resolved.
The Float App and Float API are showing as operating normally again. We've implemented a fix for the issue and we'll continue to monitor.
We have identified an issue with load on our databases. We're continuing to investigate the root cause.
We're currently investigating issues with the Float App and the Float API. We'll update as soon as we know more.
Report: "Elevated response times and inaccessibility"
Last updateWe understand the area of impact was specifically within the Float App. The issue doesn't look like it will occur again and everything is operational as normal.
Our services are operational but we're continuing to locate the root cause.
We're currently investigating elevated response times and some evidence that float is inaccessible. This is affecting the Float App and API.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Float App login issues"
Last updateWe'll continue to monitor, but it looks like the issue has been completely resolved now.
Our upstream provider has issued a fix and we're monitoring to confirm this.
We are continuing to monitor the issue.
Some of our customers might have problems logging into the Float Application, or viewing the Float support pages. This is due to an issue with an upstream provider. https://status.fastly.com/ We'll update this incident as soon as we know more.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Increased latency and errors for some requests"
Last updateThe increased latency has normalised, and as a result we're seeing less errors. We're marking this issue as resolved now, but we'll continue to monitor this issue specifically over the next few hours.
We've identified the issue and we're working on remediation.
We've identified an event that is increasing latency for some customers and as a result some requests maybe timing out. We're investigating the problem now.
Report: "Increased errors with some email notifications"
Last updateWe're marking this issue as resolved now, but we'll continue to monitor.
Availability is improving, we're continuing to monitor.
We've identified the problem and we're looking at ways to mitigate it. The issue is affecting around 50% of users.
We're currently investigating an issue where some emails are not being sent for new accounts.
Report: "Slow performance & missing Clients & Departments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating a report of slow performance and hidden Clients and Departments. Hold tight, your data is safe.
Report: "Schedule not loading"
Last updateThis incident has been resolved.
This issue should now be resolved. We will continue to investigate the cause and update this page with more detail as it becomes available.
We are continuing to investigate this issue.
We are currently investigating an issue with the schedule page appearing blank for some users.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Schedule not loading or loading partially"
Last updateThis incident has been resolved.
We're starting to see services resuming. We're continuing to monitor closely. Please refresh your browser for the latest update.
We've detected an issue, preventing the schedule from loading, or loading partially. Your data is safe. We're investigating, and will update here once we have news.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Site not loading"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
We are currently investigating this issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Upcoming downtime: Important Hosting Environment Update"
Last updateThis incident has been resolved.
The hosting update is now complete. Application access is restored, as is the API and Zapier apps. Thanks for your patience, have a great weekend!
In a short period, at 6.45pmEST, we’ll be making an important hosting update. This will require a period of approximately 90 minutes of downtime. We’ll be updating this page with the latest news. Sorry for any inconvenience during this period, we’re aiming to make this update as quick as possible to get you back to scheduling. Please contact support@float.com with any questions. The API and Zapier apps will also be non-functional during this period.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Phishing attempt identified. Subject line: 'Invoice INV-0221 from Float UK'"
Last updateThis incident has been resolved.
Automated email sends have resumed, we're continuing to closely monitor activity with our email provider.
We're currently investigating notice of an attempted phishing attack, where emails have been sent to appear from Float requesting invoice INV-0221 be paid, with a link to collect payment. If you receive an email with this subject line, please do not open it or click on any links. We're currently working with our email provider to get to the bottom of this. Automated email sends, including email invites and welcome emails, have been halted until further notice.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Elevated API Errors"
Last updateThis incident has been resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
We're experiencing an elevated level of API errors and are currently looking into the issue.
Report: "Hosting provider outage"
Last updateOur host has indicated the issues are resolved. We will continue to monitor the situation and make any necessary adjustments. Thank you for your understanding.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Our web host is currently experiencing an outage. We are working with them to restore service. Thank you for your patience.