Is Flash Down Right Now? Check if there is a current outage ongoing.

Our team has corrected the issue and will continue to monitor to ensure that system performance is stable.

We are continuing to investigate the cause of performance issues but are seeing improvements to responsiveness across systems.

Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period.

We worked with our services provider to resolve reporting delays. All reporting processes should be working as expected at this time. We will continue to monitor for issues.

Our team is currently investigating performance issues with reporting requests in the Flash Admin Portal. We are working with our service providers to investigate and resolve observed issues. During this time report processing may be delayed. There is no impact to onsite processing of transactions.

Our team has identified the issue and will continue to monitor to ensure that system performance is stable.

We are currently investigating performance issues with the Flash Admin Portal.

We have observed no further issues since the last update. And all services have returned to normal. We will continuously monitor for any further issues.

All remaining locations have online service restored and are no longer in Flash Hybrid mode. We will continue to monitor for any performance issues.

We are continuing to restore online service to remaining locations, and will provide another update as needed.

The issues affecting system performance have been identified and resolved. We are restoring online service to locations that were forced to Flash Hybrid mode and are monitoring system performance. Once all locations are restored we will provide another update.

Our team has identified issues that are affecting system performance and are currently working to resolve. During this time your system may be operating in a Flash hybrid revenue protection mode. Please click here to learn more about Flash hybrid revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode

Our payment processor has further narrowed the scope of impact to customers utilizing the TSYS merchant platform for their merchant services. They are no longer observing transaction processing errors and we will consider this incident resolved. Incident history from our payment processor can be found here: https://status.io/pages/incident/584315a9bb1263500e0004b6/67a28c93d403cb05d35f308c

Our payment processing partner is reporting that merchant processing has been stable. We will continue to monitor the platform for further errors.

We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway. Further information can also be obtained at https://status.usaepay.com/

We've concluded our investigation. A brief issue with the admin portal triggered our alerting system. After investigation, there was a brief period where loading times were slower than normal. The admin portal is now responding normally. FlashPARCS and Valet were not affected.

We are continuing to investigate this issue.

Customers may be seeing a performance degradation. We are currently investigating.

System functionality has been restored. We will continue to monitor.

We are currently investigating the issue

Our payment processing partner Windcave has now observed successful transactions on the TSYS platform for 2 hours. They are continuing to monitor the platform for any further transaction processing errors.

Our payment processing partner Windcave have informed us that there is currently an issue with the TSYS merchant platform and payments attempts are timing out. This issue only impacts Flash customers who have chosen TSYS as their merchant platform. Updates will be provided as we receive them from the TSYS and Windcave teams.

The incident has been resolved but we will continue to monitor.

We are continuing to investigate this issue.

We are receiving reports of difficultly accessing the Flash portal. Our team is currently investigating.

This incident has been resolved.

The states that were in hybrid offline mode have now been brought online. System wide functionality has been restored. We will continue to monitor.

Response team monitoring system, functionality returning to normal.

We are continuing to investigate this issue.

We are currently investigating an issue that is causing degraded performance.

Our virtual call center provider is reporting that mitigation options are available and they are not expecting a recurrence. Calls are being handled as expected.

Our virtual call center provider has not observed issues for the past 30 minutes. They have a potential mitigation ready in case they observe a recurrence. We will continue to monitor for issues.

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue. Please email our Support team at support@flashparking.com, or submit a ticket at https://help.flashos.com/support/home if you are unable to connect to a technician. This issue does not impact performance of any products.

We have been informed by Windcave of a temporary issue between Windcave and the merchant provider Fiserv / FirstData, which has already been resolved.

We have been informed by our payment processing partner Windcave that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions. FlashParking will monitor our payment processing partner for further updates. This will impact FlashPARCS locations with EMV products utilizing the Windcave payment gateway. It will not affect locations utilizing FlashValet products, or FlashPARCS products utilizing the USAePay payment gateway. Additional updates can also be obtained at https://status.windcave.com/

We have been informed by our payment processing partner that merchant processing has been stable with no observed errors from Heartland. Further information can also be obtained at https://status.usaepay.com/.

We have been informed by our payment processing partner that they are investigating an issue with merchants using the Heartland Payments platform. Heartland is aware of the issue as they are currently conducting maintenance that will go on until 4:00PM EST. Only merchants using Heartland are affected at this time. FlashParking will monitor our payment processing partner for further updates. Further information can also be obtained at https://status.usaepay.com/.

Microsoft has provided an update and confirmed that this incident is now resolved.

We are beginning to see services return to normal. We will continue to monitor the situation and will provide additional information as it becomes available from Microsoft and AT&T.

AT&T users may see issues with connectivity to our services. Reports are that AT&T is having issues related to connectivity with various other services.

Microsft Azure has returned to normal operations. As has our systems. We will continue to monitor them through the night and morning rush hours. As soon as possible, an incident response document will be published.

Microsoft has resolved their error and the platform is coming back online. For EDGE customers, your stored payments will begin to process, but reporting may be delayed until Microsoft is fully operational again.

Microsoft has discovered the root cause of the issue, but have not communicated details yet. They expect recovery within the next 90 minutes.

Microsoft is experiencing a material outage that is affecting our systems. Customers who use our offline Edge product are unaffected.

Our payment processor has reported normal transaction processing for at least 4 hours. For further details, please visit https://status.usaepay.com/pages/incident/584315a9bb1263500e0004b6/669573b608daeb175fa09761. Because of this, we are considering this incident as resolved.

We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway. Further information can also be obtained at https://status.usaepay.com/.

This incident has been resolved.

FlashValet and Admin Portal have returned to normal functionality. We will continue to monitor throughout the evening.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating reports of the system responding slowly.

This incident has been resolved.

FlashValet and Admin Portal have returned to normal functionality. We will continue to monitor throughout the day and evening.

FlashValet and Admin Portal have returned to normal functionality. We will continue to monitor throughout the day and evening.

We are continuing to investigate the issue

We are continuing to investigate slowness within the Flash Admin Portal.

We are continuing to investigate this issue.

We are currently investigating reports of the system responding slowly.

We have been notified that the Windcave performance issues have been resolved.

We have been notified by our EMV payment gateway partner Windcave that they are currently experiencing severely degraded performance. This may result in delayed or failed payments for locations using Windcave for EMV payment processing. We will continue to update this page as more information comes in. Updates can also be found at status.windcave.com.

All systems remain healthy and fully operational. The Flash system did experience a momentary spike in traffic, but it quickly subsided. Out of an abundance of caution, the site reliability team updated our status page while they investigated. We will continue to monitor and provide updates if appropriate.

All sites are operational, we are continuing to monitor.

We are continuing to investigate this issue.

Response team is investigating.

We’re observing no further issues with the Admin Portal at this time. We invite our customers to continue to use https://portal.flashos.com.

As we continue to monitor intermittent performance issues, please use https://portal.flashos.com as an alternative URL for the Admin Portal. We will continue to monitor and update as necessary.

We are continuing to monitor the situation.

We are continuing to monitor the situation.

Functionality has returned but the team will continue to monitor.

The response team is currently investigating the situation. The issue is isolated to the portal, other operations are not affected.

We are observing that portal.flashvalet.com is now responding as expected. We will continue to monitor.

We are observing responsiveness issues with portal.flashvalet.com. We are investigating with our provider partner and will update as soon as possible. As an alternative, portal.flashos.com can be used until normal service is restored. This does not impact transaction processing for any platform.

Credit card processing on the First Data North platform continues to remain stable for FlashPARCS and FlashValet products, and this incident has been resolved.

We are observing successful transaction processing at locations using the First Data North for credit card processing. FlashParking will continue to monitor for updates from the payment processor.

We are investigating reports that the payment processor First Data North is experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor for further updates. This issue only affects those merchants processing credit cards through First Data North.

Our payment processor has reported normal transaction processing for at least 4 hours. Because of this, we are considering this incident as resolved.

Our payment processor has identified the issue and further narrowed the scope of impact to customers utilizing the TSYS merchant platform for their merchant services. We will continue to monitor.

We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway. Further information can also be obtained at https://status.usaepay.com/.

This incident has been resolved. We will continue to monitor.

The fix is currently being implemented. However, returning the LPR system to normal operating behavior could take up to three hours to complete. We provide updates hourly as we continue to monitor.

The issue has been identified. We are currently implementing a fix.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are continuing to investigate the issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are still investigating the issue.

We are continuing to investigate this issue.

We are continuing to investigate the issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Confirmed Flash Vision LPR is experiencing a fleet wide issue. We are continuing to investigate.

We are currently investigating an issue impacting Flash Vision's LPR system.

The Flash Incident Response Teams monitored Saturday through Monday morning. Currently, all systems continue to remain healthy. ‌ A detailed incident summary from the incident is available [here](https://drive.google.com/file/d/1jq01Nq2P3zUJu7oduwKDGpWu7dfPgnKN/view)

This incident has been resolved. Please go gates down if you haven't already. We will continue to monitor and provide a full Incident Response Document as soon as possible.

Site continues to operate in a fully stable manner. If you haven't done so already, please go gates down. We will continue to monitor and provide a fully Incident Response Document as soon as possible.

The system is beginning to stabilize and return to normal operating behavior. We anticipate sporadic service degradation over 30 minutes while the system fully stabilizes. We will continue to provide frequent status updates.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are still seeing degraded performance issues, and are continuing to investigate.

We are continuing to monitor

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is currently being implemented

We are continuing to investigate the issue

We are continuing to investigate the issue

We are continuing to investigate the issue

The team continues to investigate the issue.

The Flash incident response teams are investigated reports of kiosks sporadically failing to connect and system slowness.

The administrative portal remains at normal speed and is in good health.

The administrative portal is back to running at normal speeds. The team(s) will continue to monitor.

We are continuing to investigate the issue.

We are continuing to investigate the issue.

We are investigating reported slowness within the Flash Administrative Portal. Flash PARCS ingress and egress should be unaffected.

The Flash Incident Response Teams monitored through the evening and this morning. Currently, all systems remain healthy. A detailed incident summary from the incident is available [here](https://drive.google.com/file/d/1mMSjAK2Iuy3GjMWr0FGl6hCfi4or4z7y/view?usp=sharing) ‌ Thank you. Anthony Broad-Crawford, CTO

This incident has been resolved.

Our monitoring has shown consistent system stability. We will monitor over the night and weekend, and will provide a follow-up incident report as we close this issue out.

A fix has been applied and system performance is returning to normal. We will continue to monitor the situation over the following hours to ensure continued stability.

Our team has identified the issue and is currently working to remediate.

We are receiving reports of delayed transaction times and difficultly accessing the Flash portal. Our team is currently investigating.

The Flash On-Call and Site Reliability teams continue to monitor and will do so through the evening, night, and early morning rush hour tomorrow. Currently, all systems remain healthy. A detailed incident summary from this afternoon is available [here](https://drive.google.com/file/d/1_dM1z8feHkbzwHOnI1uvLlXACKFX1vXh/view). Thank you. Anthony Broad-Crawford, CTO

The site continues to return to expected performance and health. We are continuing to monitor both our platform and Microsoft's. Please return to the standard normal "gates down" procedures. If you still have issues at your site, please get in touch with your Flash representative, and we will investigate. We will publish a complete incident response and post-mortem shortly. We will immediately notify you through this status page if we anticipate further issues with our vendor. Anthony Broad-Crawford, CTO

Our 3rd party vendor, Microsoft, has resolved their issue. Site performance and health is returning to normal. We are monitoring and anticipate giving a final all-clear in the next 5 to 10 minutes.

The 3rd party vendor issue is resolving. We anticipate to be back to full service in roughly twenty minutes.

We are actively investigating the issue at the moment. We have identified a failure in a 3rd party Microsoft component. We will have another status update shortly.

We are receiving reports of delayed transaction times and difficultly accessing the Flash portal. Our team is currently investigating.

We have observed operations returning to normal and will continue to monitor for incidents.

We are witnessing slow server response times and system performance is impacted. Our dev team is currently investigating.

**FLASH OS SYSTEM POST-MORTEM** The Flash On-Call and Site Reliability teams monitored through the evening, night, and early morning rush hour today without issue. All systems remain healthy. A detailed incident summary from this weekend is available [here](https://www.dropbox.com/scl/fi/iwcmsgozc1c1k5gy446d4/FlashParking_IncidentRReport_8.11.2023.pdf?rlkey=yim13uiv1oyqmngpeoj6pnpiy&dl=0). Thank you. Anthony Broad-Crawford, CTO

FLASH OS SYSTEM UPDATE The teams have monitored through the evening, night, and early morning without issue. All systems are healthy. We will be authoring a detailed incident response document shortly. We currently target no later than Monday 9 am CT for its publication. Please don't hesitate to contact us and let us know if you are experiencing any issues at your site. Thank you. Anthony Broad-Crawford, CTO

FLASH OS SYSTEM UPDATE I wanted to update you on our platform's performance and where we stand now. · The system should be fully returning to normal—no further sporadic latency. · Working with our partner, Microsoft, we made several patches to our system to restore typical performance characteristics. · The fixes focused primarily on 3rd party vendors. The team will continue to monitor through the evening and into tomorrow morning. We will provide more updates should we see a change in site performance or latency. However, at this time, that is not anticipated. We will be authoring a detailed incident response document shortly. We currently target no later than Monday 9 am CT for its publication. Please don't hesitate to contact us and let us know if you are experiencing any issues at your site. Thank you, and our apologies. Anthony Broad-Crawford, CTO

We are continuing to work with Microsoft to investigate the issue and improve system latency.

FLASH OS SYSTEM UPDATE I wanted to provide an update on our platform’s performance, what happened yesterday, and where we stand today: · We discovered Microsoft installed a routine patch on their cloud servers yesterday. · Unfortunately, their patch conflicts with another piece of their own technology, and it is impacting our site performance. · Internally, Flash did not perform any site maintenance in and around this time, nor any maintenance last week. · Believing the Microsoft patch was the root cause of the issues, we engaged with Microsoft and have since rolled back their patch to begin regaining platform stability. · We monitored through the entire night and observed that the site is taking traffic as normal but experiencing occasional latency (taking seconds when it usually takes sub-second). · We remain actively engaged with Microsoft to solve for any remaining latency. · Other than occasional slowness, the platform should be performing as expected. We will continue to provide more updates as we gain additional insight. Please don’t hesitate to contact us and let us know if you are experiencing any issues at your site. Thank you, and our apologies. Anthony Broad-Crawford, CTO

UPDATE: We continue to investigate with Microsoft and will provide a full incident response when complete, but yesterday's performance degradation resulted from a failed routine Microsoft patch to their cloud servers. We are working hand-in-hand with Microsoft and will provide more details as we have them.

We are observing a return to normal operations and will continue to monitor. We will provide a detailed review of resolution as we receive more details from our vendors.

We are continuing to work with our hosting provider to remediate the ongoing performance issues.

We have identified an issue with a third-party provider and are working to resolve.

We are noticing slow response times processing authentication requests and transactions. We are currently investigating.

Overnight monitoring has shown strong stability and all systems are fully operational. A detailed incident summary is available at the following link: https://www.dropbox.com/scl/fi/bk9mmko6f9hofgrksqtos/FlashParking_Incident_Report_7.18.23.pdf?dl=0&rlkey=cj03wsjwwwgwqc2hc5mfote8q

We have seen consistent improvement in system performance and stability throughout the evening, and will continue to actively monitor throughout the night. A root cause analysis is underway and forthcoming.

As of 5:15 PM CT, Flash has determined site conditions are improving with many nationwide sites reporting normal operating status and lowering gates. A root cause analysis is underway and forthcoming. We will continue to closely monitor with our hosting provider.

We are continuing to work with our partner to resolve this issue. We are pushing an update currently and will be monitoring closely for any signs of performance improvement.

Our team is continuing to work with our partners to investigate this issue. The entire Flash Development and Leadership team is actively engaged and working to resolve.

Our team is continuing to work with our partners to investigate this issue. The entire Flash Development and Leadership team is actively engaged and working to resolve.

Our team is continuing to investigate this issue.

Our team is continuing to investigate this issue.

We are continuing to investigate intermittent issues across multiple customers.

We believe we have identified the source of the issue. We are beginning to see some sites return to normal.

We are receiving reports of intermittent performance. Our team is currently investigating.

We have received confirmation from our SMS vendor that this issue has been resolved.

A resolution path has been identified with our provider, and they are currently in the process of implementing a fix.

The issue has been identified and we are working with our service provider to resolve.

We are currently experiencing interruptions in SMS delivery. We are working with our provider to investigate.

The AWS outage has been resolved and FlashAR portals are now successfully loading again. We will continue to monitor with AWS for further issues.

We are currently observing issues with FlashAR portals not loading, which is being caused by an Amazon Web Services outage. We are working with AWS to restore service as soon as the outage is resolved.

We are seeing FlashAR portals loading again and will continue to monitor.

We are currently investigating an issue that is causing some FlashAR customer portals to not load properly.

Changes have been implemented to resolve outbound SMS message delivery failures. We will continue to monitor for any further failures.

We are observing issues with outbound SMS message delivery. We are working with our SMS messaging provider to investigate and resolve the issue as soon as possible.

Our payment processing partner has notified us that all processing is now operational and they are currently monitoring.

We are observing transaction processing occurring successfully again, and are continuing to monitor our payment partner's status. We will provide a further update as soon as our partner has communicated full resolution.

We have been informed by our payment processing partner that they have identified the issue and are working to implement a solution as soon as possible.

We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway.

All monitoring has confirmed that this issue is resolved.

We are observing device connections returning to normal. We will continue to monitor for further issues.

We are currently observing an issue where some FlashPARCS kiosks are reporting as not responding, while they are still accessible remotely through the internet. We are investigating this issue with our partner providers.

All monitoring has confirmed that this issue is resolved. For information about this incident please follow the link below: https://www.dropbox.com/s/n0qq0f3nuurbsna/FlashParking_Incident_Report_6.1.23.pdf?dl=0

Systems are returning to a normal and healthy state. We will continue monitoring throughout the day and over the weekend for any further performance degradation.

We are seeing improvement in system performance and stability. We are continuing to monitor the situation closely and will update once all services have been fully restored.

We are continuing to investigate the partial outage with the FlashValet and FlashPARCS products. We will continue to provide updates through this channel.

We are continuing to investigate the partial outage with the FlashValet and FlashPARCS products. We will continue to provide updates through this channel.

We are continuing to investigate the partial outage with the FlashValet and FlashPARCS products. We will continue to provide updates through this channel.

We are continuing to investigate the issue causing degraded performance. We will provide an update in 15 minutes.

We are continuing to investigate the issue causing degraded performance. We will provide an update in 15 minutes.

We are continuing to investigate the issue causing degraded performance. We will provide an update in 15 minutes.

We are currently observing degraded performance with the FlashValet and FlashPARCS products. We are currently investigating the issue and will provide an update in 15 minutes.

This incident has been resolved, and we are no longer observing login issues.

We are observing users able to login to the FlashValet iOS application again. We will continue to monitor for any further issues.

We are observing issues with users logging in to the FlashValet iOS application. We have identified the issue and are implementing a fix. We will provide a further update in 15 minutes.

This issue has been resolved and our teams will continue to monitor for further issues.

We have identified an issue causing intermittent timeouts or errors when navigating portal.flashvalet.com and v.flashvalet.com. This issue does not effect PARCS or Valet onsite operations. We are working internally and with partner providers to resolve the issue, and will provide a further update once this issue has been resolved.

Our virtual call center provider has reported that this is resolved. We are now seeing calls connect to Support technicians as expected.

Our virtual call center provider is experiencing degraded performance, preventing some calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue. Please email our Support team at support@flashparking.com if you are unable to connect to a technician. This issue does not impact performance of any products.

Our payment processing partner Windcave has informed us that all services are operating and the issue has been resolved.

We have been informed by our payment processing partner Windcave that they are investigating an issue where customers are experiencing some delays or failures when trying to process transactions. FlashParking will monitor our payment processing partner for further updates. This will affect FlashPARCS locations with EMV products, but will not affect locations utilizing FlashValet products. Additional updates can also be obtained at https://status.windcave.com/

We have been informed by our payment processing partner that all services are back to normal and they are monitoring for any further impact.

We have been informed by our payment processing partner that they are investigating an issue where customers are experiencing some lag when trying to process transactions with FlashValet or FlashPARCS. FlashParking will monitor our payment processing partner for further updates. This issue only effects those merchants processing credit cards in the USAePay payment gateway.

A number of credit card processing platforms experienced issues processing transactions from December 6, 2022 4:35PM CST until December 6, 2022 4:48PM CST. The issue was resolved by the card processing platforms.

This issue has been resolved. Our team has observed full restoration of services with no further performance issues.

We are observing all services restored and are continuing to monitor for any remaining issues.

We are seeing some services being restored at this time. We are continuing to monitor for performance issues and will update once all services have been fully restored.

Our team is working with Microsoft to investigate the current system outage. We will continue to provide updates as they become available.

The Flash team is continuing to investigate a critical outage that is affecting both FlashValet and FlashPARCS products. We will continue to provide status updates as the situation progresses.

We are experiencing degraded performance across both FlashValet and FlashPARCS products. We are currently investigating the issue and will update this incident once a resolution has been identified.

Our provider is reporting that this incident has been resolved and we are observing calls being connected with Support technicians again.

Our virtual call center provider is experiencing degraded performance, preventing calls from being connected to a Support technician. We are monitoring the issue, and will provide an update as soon as our provider has resolved the issue.

The Flash Team has restored FlashVision LPR service. If your location is still experiencing an issue, please contact our Support team at support@flashparking.com for further assistance.

The Flash Team continues to work through restoration efforts for FlashVision LPR. To minimize onsite disruption, parkers should utilize back up credentials where necessary. We'll continue to provide updates until fully resolved.

The Flash team has made progress in restoring FlashVision LPR functionality to some affected locations. We will continue to work through the night on this effort, but recommend back up credentials be used for morning ingress if access by LPR is not yet fully restored at your location. We will continue to provide updates until this is fully resolved.

We have identified an issue with FlashVision LPR functionality that is causing degraded LPR performance. This issue only affects locations with FlashVision LPR installed, and does not impact any other locations. We are working to resolve the issue as quickly as possible.