Is FieldEdge Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

FieldEdge is aware of degraded performance across a number of services. These services include our support chat integration, payment processing, PDF generation, and others. These outages are related to a third-party global cloud outage that many of our integrated products rely on. We will continue to investigate this issue and work with the related impacted partners. If you need to contact support, you can still chat using the following URL: https://xplorcontactcenter.my.site.com/fieldedge/s/

The intermittent connectivity issue has been resolved. We will be continuing to monitor performance to ensure stability. Please reach out to FieldEdge support if you are still experiencing system performance issues.

We are currently investigating reports of general system slowness and difficulty loading lists. We are still investigating the causation of this issue and will post an update once we have identified the causation.

This incident with PDF generation has been resolved. We will continue monitoring the functionality to ensure stability.

We are aware of an issue with PDF generation on the FieldEdge platform. We have identified the issue and are actively working on a fix.

The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.

We have received new reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. This is a known outage with one of our providers and is impacting multiple services in these regions. We are monitoring their progress and will post an update once one is available.

The regional performance issue has been resolved per conversation with our external vendor and based on feedback from initially impacted members. FieldEdge performance has been restored to normal levels.

We have received reports that one of our upstream providers is experiencing an issue that is causing sporadic slowness and some connectivity issues for customers in the Mid-Atlantic US, North East US, and Canada. This issue will impact the web and mobile experience for some customers in these regions. We are monitoring the issues with our provider and will post updates as we receive new information.

Microsoft has mitigated the impact to their services and we are seeing full resolution to impacted resources. We will continue to monitor the environment closely into the weekend.

We have restored normal operations for all impacted members. Microsoft is continuing to restore their services so we will be monitoring throughout the day. Members may experience some slowness today as a result of changes we have implemented to bypass the impacted Microsoft region. Please reach out to support if you are experiencing any issues on web or mobile.

We continue to troubleshoot connectivity issues for a small subset of customers in the South Central and East regions. A known Microsoft Azure issue continues to impact our services. In the meantime, we have updated impacted customers to a 'Read Only' state to allow access to FieldEdge. These customers will not be able to save changes but will have view access on web and mobile apps.

We are still actively troubleshooting connectivity issues for some customers in the South Central and East regions. There is known Microsoft Azure issue that is impacting our services. We are working with Microsoft to support their recovery effort. In the meantime, we have updated impacted customers to a 'Read Only' state to allow access to FieldEdge. These customers will not be able to save changes but will have view access.

FieldEdge is aware of outages and difficulty logging into our application. This issue is not impacting all clients but will be impacting clients on the east coast and in the south central United States. We are actively working with Microsoft to restore normal operations.

FieldEdge has resolved connectivity issues with our third-party integrations. This includes the phone integration, Proposal Pro, Trane integration, and MarketingEdge. We are still actively resolving intermittent log in issues. Please reach out to support if you are still experiencing errors while attempting to log in

FieldEdge is continuing to experience connectivity issues with our third-party integrations. This includes our phone integration, MarketingEdge, Fleetsharp, and Proposal Pro. We are actively troubleshooting this issue and will provide updates throughout the day. There have also been reports of intermittent login issues. This is not impacting all members. We are actively troubleshooting impacted customers and will provide an update when this issue is resolved.

FieldEdge is experiencing connection issues with our phone integration functionality. Custer calls into your business are currently not connecting. We are actively working on this issue and we will provide an update once the functionality is restored

This incident has been resolved.

We are aware that customers using AT&T to connect to Microsoft services have experienced issues accessing our application. Microsoft has reported the issue has been resolved. We will continue to monitor for any reports of connectivity issues

Our Twilio call and text messaging integration has been restored to normal functionality. All calls should now be routing and receiving correctly. Please contact support if you continue to have issues.

FieldEdge is experiencing issues with call functionality specifically for members utilizing the Twilio integration. We are actively troubleshooting the issue and will post updates regularly.

This incident has been resolved.

There has been an incident that may have caused issues with some members not being able to log out of their mobile devices or push data to the server. Things to try: Attempt to log out and back into the app. If this is successful, nothing more needs to be done. If you are unable to log out of the mobile app, you must uninstall and reinstall the app This can cause some loss of data related to the last transaction on the app. (This could include loss of invoice items, changing of a status on the WO, or the application of a payment, custom form edits, and attachments that have not synced to server.) Log back into the app and continue working as normal.

Our Development Team has successfully executed a resolution, restoring functionality for displaying unavailable time on our dispatch boards. We will be monitoring performance closely throughout the day.

FieldEdge is aware of the issue affecting the unavailable time being reflected correctly on the Dispatch Board. Our team is currently working on identifying the issue and rendering a solution.

Traffic patterns have remained normal, and our provider has confirmed the issue is resolved on their side. We are closing this incident.

Between 10:27 am and 10:38 am Central US Time, we observed intermittent connectivity issues to our FieldEdge site and mobile services. The issue was caused by an upstream network provider and has since been resolved. We are now seeing normal traffic patterns and will continue to monitor for any abnormalities.

Microsoft has mitigated the issue with some of our member databases and all members have restored full access.

Our Engineering team has implemented a temporary read-only workaround for the application as Microsoft continues to work on mitigating the issue with the affected members.

We have resolved the issue with connecting to Microsoft services and are in the process of returning members that had read-only access to full access.

Our engineering team is still diligently working with Microsoft to resolve this issue

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

Our engineering team is still working with Microsoft support to get a resolution as soon as possible.

We have successfully rolled out the read-only change. Our engineering team is still working with Microsoft support to get a resolution as soon as possible. We currently don't have an ETA on when a resolution will be available.

Our Engineering team has implemented a temporary read-only workaround for the application this workaround should be implemented within the next hour. However, some of our members may receive access sooner. This means that while you can log in and view information, you cannot make any changes. We are still working towards restoring full functionality to our affected members.

Our engineering team is diligently working on a resolution for our impacted members.

We have discovered an issue connecting to some Microsoft services which is impacting the ability to login for some of our users. We have engaged Microsoft support and are working diligently to restore services as quickly as possible.

Our Development Team has successfully executed a resolution restoring functionality for web users. We will be monitoring performance closely throughout the day.

We are aware of the TCP error users receive when attempting to log in to our website application. Our Development team is diligently working on a resolution.

Our Development Team has successfully executed a resolution, restoring functionality for Twilio registration services.

Our Development team has implemented a fix and the team is monitoring.

We are aware of the issue with the red banner for Twilio registration services receiving errors. Our Development team is aware and is currently working on a resolution. All Twilio phone/sms/mms functionality is not impacted.

An incident with an upstream provide Imperva for Web application firewall impacted our platform for subset of our members in some region , causing higher than expected latency or intermittent connectivity issue. Imperva has resolved their issue with no impact to our members at this point.

We are aware of an intermittent issue affecting being able to log in from the web in certain regions. An issue with an upstream provider is impacting our platform and is being monitored by our development team.

All issues related to login have been mitigated. All systems are performing as expected.

We have implemented a resolution that has restored login, and are monitoring in case of additional failures.

We have implemented a resolution that has restored login, and are monitoring in case of additional failures.

We have identified the issue and are in the process of implementing a fix.

Our engineering team is continuing to investigate the issue causing the login failures.

FieldEdge engineers have discovered an issue communicating with some Microsoft services, which is impacting the ability for users to login. This also has potential to impact other parts of the system. Engineers have engaged Microsoft support and are working diligently to restore the service as quickly as possible.

Our Development Team has successfully executed a resolution, restoring functionality for web users. If you are still experiencing issues, please refresh your browser, if refreshing does not work try ctrl + F5. We will be monitoring performance closely throughout the day.

We are continuing to investigate intermittent issues affecting a subset of databases on the web application. Our Development Team is diligently working on a resolution

We are aware of slowness and display issues affecting database performance for some users on FieldEdge web applications. Our Development Team is working diligently on a resolution.

Our Development Team has successfully executed a resolution, restoring functionality for web users. We will be monitoring performance closely throughout the day.

We are aware of slowness affecting database performance for some users on FieldEdge web applications. Some users have also been unable to log into FieldEdge on desktop. Our Development Team is working diligently on a resolution.

Our Development Team has successfully executed a resolution restoring functionality for web users. You may continue to experience intermittent issues over the next few hours as all systems come back online. To speed up this process, please clear your web browser’s cache and complete a DNS refresh.

Our Development Team is currently working on a resolution to restore functionality for web users.

We are aware of an issue affecting databases on the web and mobile applications. Our Development team is diligently working on a resolution.

All users should be able to successfully log in on both the web and mobile applications. We will continue to monitor performance throughout the day.

Our Development Team has successfully executed a resolution, restoring functionality for web and mobile users. If you continue to experience issues on mobile, please try uninstalling and reinstalling the app.

We are aware of an issue affecting databases on the web and mobile applications. Our Development team is diligently working on a resolution.

Our Development Team has successfully executed a resolution, restoring functionality for web users. You may continue to experience intermittent issues over the next 30 minutes as all systems come back online. We will be monitoring performance closely throughout the evening.

Our Development Team has successfully executed a resolution, restoring functionality for web users. You may continue to experience intermittent issues over the next 30 minutes as all systems come back online.

We are continuing to investigate intermittent issues affecting a subset of databases on the web application. Our Development team is diligently working on a resolution

We are aware of an intermittent issue affecting a subset of databases on the web application. While this appears to be isolated to a small subset of users, our Development team is diligently working on a resolution.

Our Development Team has successfully executed a resolution, allowing mobile users to log on to Android devices. We will continue to monitor performance throughout the day.

We are continuing to investigate login issues affecting Android mobile devices. Our Development team is diligently working on a resolution and will provide more updates shortly.

We are continuing to investigate login issues affecting Android mobile devices. Our Development team is diligently working on a resolution and will provide more updates shortly.

We are continuing to investigate login issues affecting Android mobile devices. Our Development team is diligently working on a resolution and will provide more updates shortly.

We are investigating login issues affecting Android mobile devices. Our Development team is diligently working on a resolution and will provide more updates shortly.

This incident has been resolved.

We are continuing to see improvements for users accessing the Dispatch Board. We will continue to monitor performance throughout the day.

We are continuing to investigate this issue.

We are aware of an intermittent issue affecting the ability to fully utilize the Dispatch Board on the web application. While this appears to be isolated to a small subset of users, our Development team is diligently working on a resolution.

This incident has been resolved.

We are aware of an intermittent issue affecting a subset of databases being able to log in from the web and mobile application. Our Development team has worked on a resolution and we are continuing to see improvements across the board.

All users should be able to successfully log in on both the web and mobile applications. We will continue to monitor performance throughout the day.

We are seeing successful logins on both the web and mobile applications for the affected databases. We will continue to monitor performance throughout the day and will provide additional updates as needed.

We are aware of an issue affecting a subset of databases being able to log in from the web and mobile application. Our Development team is continuing to investigate this issue further. We will provide another update as we receive additional information.

Our Development Team has executed a solution to get around the impacted provider. We are receiving reports of successful attempts to login from both the web and mobile applications. You may continue to experience intermittent issues over the next 30 minutes as all systems come back online.

We are aware of an issue affecting a subset of databases being able to log in from the web and mobile application. These issues appear to be related to our web application firewall provider, which impacts systems other than FieldEdge as well. Our Development Team is working diligently on a resolution.

We have received reports from a subset of customers regarding intermittent service interruptions impacting their ability to access FieldEdge from both the web and mobile applications. If you are having a similar experience, please know that our teams are aware of the issue and are urgently working towards a resolution as quickly as possible.