fieldd

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Historical record of incidents for fieldd

Report: "Cloudflare & Google Outage"

Last update
monitoring

Cloudflare and Google is experiencing outages https://www.cloudflarestatus.com/

Report: "We are currently investigating an unexpected outage"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an unexpected outage. Our team is working hard to identify the issue & rectify it as soon as possible.

Report: "Server Outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "CRM Disruption"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Server Outage"

Last update
resolved

Our team has implemented a fix to restore functionality, and everything is operating normally. We apologize for any disruption this may have caused and appreciate your patience.

Report: "Online Scheduling TimeSlots Incident"

Last update
resolved

This incident has been resolved, some users may have experienced issues with incorrect times being offered online to clients.

Report: "AWS Server Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue to resolve it as soon as possible.

Report: "Twilio SMS"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

There is a known incident with Twilio SMS delivery. Customers may experience delivery issues for transactional SMS messages.

Report: "Temporary outage"

Last update
resolved

This incident has been resolved.

identified

We have identified an outage with our server and doing our best to resolve the issue as quickly as possible. We appreciate your patience

Report: "Amazon Web Server Issue"

Last update
resolved

This incident has been resolved.

monitoring

Everything is back to normal. We are monitoring the new fix.

identified

We are within 30 mins of a permanent fix. Unfortunately, we are at the mercy of large third party services such as Amazon and Google. When these companies have internal issues, that trickle down to us, without notice. Fieldd’s product itself is unaffected. The entire team have worked tirelessly on a Sunday to permanently solve this. We thank you for your patience.

identified

We are finalizing the fix for this issue. Thank you for your patience.

identified

The team have opted for a permanent fix rather than a temporary one. This fix will increase long term performance and reliability. We anticipate things will be back to normal in a few hours. Thank you for your continued patience.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified, and we are actively implementing a fix

investigating

Unfortunately, we have experienced yet another instance of Amazon disrupting fieldd’s system without prior notice. As a result of this continued unreliability, our team is now urgently working on moving our servers away from Amazon to ensure a more stable and dependable service for our valued clients like yourself. We apologize for any inconvenience caused by Amazon’s disruptive behavior.

Report: "An unexpected outage"

Last update
resolved

This incident has been resolved.

monitoring

Fieldd experienced a disruption due to a server outage with Amazon AWS. Our team worked tirelessly to identify and resolve the issue. We are happy to report that AWS has now resolved the issue, and our system is now operating normally. We apologize for any inconvenience caused and appreciate your patience during this time.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the cause of the error and are working as fast as we can to resolve the matter. Thank you for your continued patience. We understand the impact this has on your business.

identified

Our team is actively working on resolving the issue as soon as possible, and we will keep you updated on the progress. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal system operations

Report: "Twilio SMS - Australia"

Last update
resolved

This incident for Australian users has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are investigating an issue with SMS messages in Australia

Report: "Square Outage"

Last update
resolved

Square seems to be back operational. Please contact Square if issues persist with POS payments.

identified

Waiting for Square for more information on the matter

monitoring

We are monitoring Square for updates

investigating

Square is currently down, users using Square for payments may temporarily experience issues. Please contact Square for more information.

Report: "Server Update"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

The issue has been resolved and Online Portal is now fully operational. We thank you for your patience.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

Degraded performance to some Online Booking Portal Extras for some regions whilst this server is being upgraded. We apologise for any inconvenience & are ensuring minimal disruption. More updates to come shortly.

Report: "Brief Maintenance Update"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are launching a performance update & will be back live in the next few minutes

Report: "Stripe Payment Issue"

Last update
resolved

Service App Stripe issue has been resolved, please look out for Service App update 3.0.8.

identified

We have found the error and currently resolving the matter. Pre-payments are now fully functional, and the Online Portal is fully operational. Further updates to come shortly

investigating

We are currently investigating an issue that affects companies who use Stripe as their payment gateway. The ability to take payments and store cards is currently under investigation

Report: "Latency slow loading for USA customers in low service areas"

Last update
resolved

Low service areas causing platform to load slowly. Update to AWS servers to cater for local load speeds.

Report: "Booking Iframe Incident"

Last update
resolved

Booking iframe latency issue was displaying a 404 not found to some of our users