Is Famly Down Right Now? Check if there is a current outage ongoing.

We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

We are continuing to investigate this issue.

We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

The issue has been resolved

The issue has been resolved, but we keep monitoring

We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.

We have fixed the issue, and all systems are back to normal operations.

We have identified the issue, and mitigated it, and are now monitoring things, while they get back to normal

We are currently investigating an issue making the app and web app very slow

We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

We have identified and mitigated the issue, but are waiting for things to stabilize. We will keep posting updates

We are currently experiencing some issues causing the Famly platform to be slow, and causing errors

We have now resolved the issue, all systems are caught up and everything should be working normally again.

We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet.

We are continuing to work on a fix for the identified problem and will report back as soon as we know more.

We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.

This incident has been resolved.

The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours.

We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message.

We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal.

We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update.

We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the problem in Famly that is causing it to be unavailable. We have identified the issue and are fixing it right now. The App should be available shortly.

A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.

During a deployment of a bugfix, we introduced a bug that made in-app messaging unworkable. During the problem, not messages was displayed, and it was not possible to send messages.

Things are back to normal on all systems.

You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour.

We are experiencing some problems in our systems. We are looking into resolving it.

Our database problem are now resolved, and famly is again fully operational. We will continue to monitor the situation and will make a root-cause analysis of the problem.

We are still experiencing problems with the database behind famly and updates might still be delayed. We are still all hands at deck to remediate the problem, and we are seeing an improvement. We will monitor the sitation and write updates as soon as the platform is back to normal again. We expect another update within 30 min.

We have a discovered an issue in one of the databases behind famly, that means that when you update certain things (e.g. statuses), even though they are correctly saved, they are not being shown to you. This could mean, for example, that even if you mark a child as ‘signed out’ - while the system recognises they indeed are signed out, they will still show as being signed in. We are currently all hands on deck and believe we’ve discovered the issue and looking to fix as soon as possible.

We have identified the problem to our database and looking for a workaround.

We are currently investigating a possible incident affecting our mobile app and web app. We are still investigating the impact, but notifications and other updates might be delayed.

The issue it now resolved, and performance is back to normal again. We will conduct an investigation into the cause of this.

We have identified the problem, and have implemented a fix. Performance should start to get back to normal again.

We are experiencing slow response times. We are investigating the cause.

This incident has been resolved.

A fix has been implemented and we are monitoring the situation.

Our signin app https://signin.famly.co/ is currently unresponsive. We are looking into the problem.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We have resolved the instance, but will continue to monitor the stability of the system.

We have identified the issue and are restarting the affected services to get them into a healthy state. The problem should be fully resolved shortly.

We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

All services are back to normal.

Services are back to normal. We are monitoring the situation.

We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

We have resolved the problem and Famly should be completely back to normal. We will keep monitoring the situation closely.

We have identified the issue, and are working on fixing the problem.

We are investigating an outage on the Famly app.

All services are stable again.

Services are back to stable, but we continue to monitor the situation closely.

We are currently experiencing issues on the servers that serve the Famly API. We have identified the issue and a fix is rolling out as we speak. We expect to return to normal operations shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix is being deployed and we expect things to return to normal in 15-20 minutes.

We are continuing to investigate this issue.

We're experiencing issues with the Famly App causing it to be extremely slow for some users. We are working on a fix.

You might have experienced problems accessing the app between 12:02 and 12:06PM, but we've quickly made a fix and things should now be fully resolved.

We experienced 20 minutes of issues with the Famly App causing 8-10% of the requests to the server to fail. We quickly identified the issue and it was resolved. We are taking measures to avoid a similar issue from happening again.

We had a short period of 15 minutes with delayed connections between our databases (Replica lag). This could cause some API calls to give a "Not logged in" error and some updates can potentially take a little longer to be visible in the platform. We have resolved the problem and Famly should be completely back to normal. We will keep monitoring the situation closely.

The global outage affecting a number of websites has now been fixed and the Famly corporate website is back online again. The Famly app was not affected by this and has been fully functional during the global outage.

The Famly Corporate website (not the Famly app) is experiencing problems. This is caused by a global outage affecting websites such as BBC, CNN and thousands of other websites. The Famly app is running as normal and can be accessed directly at https://app.famly.co as well as on the app store apps. We are monitoring the situation.

Services have been stable for some time now. This issue was resolved by stopping the deployment.

We are currently monitoring our services to make sure everything is back to normal.

We briefly experienced an issue with a deployment bringing the Famly app down. We have stopped the deployment from proceeding and the app should be back up again.

We have resolved the problem and Famly should be completely back to normal. We will keep monitoring the situation closely.

The app is stable, but we are continuing to monitor for any further issues.

We have now stabilised the app and are monitoring the situation.

We are unfortunately again seeing issues for some users and are monitoring the situation.

We have now stabilised the app and are monitoring the situation.

We have now stabilised the app and are monitoring the situation.

We are unfortunately still experiencing issues and are working hard to try to resolve them. This causes the app to be slow or unresponsive for some users. We will keep you posted on the progress.

We are seeing things slowly improving on our end, but it will unfortunately take some time before we are completely back to normal.

We have deployed are fix, but are still seeing the app being slow. We are continuing to monitor the situation.

The issue has been identified and a fix is being implemented.

We're experiencing issues with the Famly App causing it to be extremely slow. We have found the issue that was related to the recent launch of new detailed invoices. A fix is currently on the way that should very soon bring the app back to normal.

We experienced issues with the Famly App causing it to be extremely slow or unresponsive for about 9 minutes. We quickly resolved the issue and are back to normal.

We experienced issues with the Famly App causing it to be extremely slow or unresponsive for about 4 minutes. We quickly resolved the issue and are back to normal.

We have resolved the problem and Famly should be completely back to normal. We will keep monitoring the situation closely.

A fix has been implemented and we are monitoring the situation. Things seems to have stabilised.

We're unfortunately again experiencing issues with the Famly App causing it to be extremely slow for some users. We are looking into this and will keep you posted on the progress.

We had issues concerning the app working very slow or being unresponsive. This is caused by the same issues you may have experienced before Christmas, with a peak load in the late afternoon. This caused the app to be slow and unresponsive. We did take a lot of measures to avoid this from happening again before Christmas, but it doesn't seem to have been enough. We want to apologise for any inconvenience this has caused, and assure you that our developers are working on this as a top priority!