Is F5 Down Right Now? Discover if there is an ongoing service outage.

This advisory is to inform you that we are currently investigating reports of service degradation affecting connector services in Distributed Cloud. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12:20 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting delay in metrics. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 20:16 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting SPM. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 17:58 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Toronto site We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 15:53 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Dear Valued Customers, We are happy to announce the addition of new Regional Edge clusters b-fr4-fra (part of our Frankfurt cluster) and b-tn2-lon (part of our London cluster). These Regional Edge clusters will contribute to the resilience and reliability of our Resiliency Clusters in Frankfurt and London. Addition of b-fr4-fra and b-tn2-lon will significantly improve Reliability and Resilience by: Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption. Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively. Time: b-fr4-fra and b-tn2-lon will go live on July 21 2025 at 5:00am UTC If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

We are currently experiencing issues with the NGINXaaS for Azure service related to the provisioning of VMSS instances through our evergreen process. This is impacting the ability of deployments to scale and will prevent the creation of new deployments or the enabling/disabling of certain features, such as NGINX App Protect. NGINX configuration changes and customer traffic are not affected by this issue. Regions impacted by this issue are the following: centralindia germanywestcentral northeurope southindia swedencentral uksouth ukwest westeurope Our partner team at Microsoft is actively investigating the issue and working toward a resolution. We will provide updates as more information becomes available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS for Azure provisioning. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 18:58 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINXaaS UK West degradedad We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 19:29 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

update #00001

Ignore This advisory is to inform you that we are currently investigating reports of service degradation affecting this is a test We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at [Insert Reported Time, e.g., 10:30 AM UTC]; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Site at risk Miami MI1. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 18:53 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Paris (PA2) We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 3:36 PM UTC]; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 04/07/25 13:30 UTC Reference ID: 10884 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of 503 error codes affecting multiple customers. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 2:38 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Dear customer, F5 knows that this event impacted the operational and reputational commitments made for services reliant on our platform. We are committed to correcting the controllable elements to avoid similar lapses moving forward. F5 strives to provide the highest quality of service for our customers, and we are thankful for the opportunity to partner with you to improve the services you have entrusted to us to operate on your behalf. As part of service continuity, the F5 Distributed Cloud team will extend our proactive monitoring to ensure all services remain fully operational. In the meantime, we would like to share important information associated with the preliminary findings of the incident. WHAT HAPPENED? EVENT DESCRIPTION On 2025-06-30 at 06:08 UTC, the F5 Distributed Cloud Support team started responding to multiple monitoring alerts and customer reports regarding difficulties accessing various websites and applications. Upon investigation, the team identified issues with endpoint configurations within the Regional Edge (RE) network, which resulted in a disruption of traffic processing functionality. Customers were provided with a manual solution (https://my.f5.com/manage/s/article/K000152246) to serve as an immediate solution while we continued troubleshooting. Preliminary investigation revealed that the issue was caused after the execution of a scheduled maintenance to upgrade F5 Distributed Cloud Global Controller software to the latest version. During troubleshooting efforts, the F5 Distributed Cloud team initiated a reboot of the configuration propagator service. Following the reboot, synchronization for the affected tenants resumed successfully, restoring services by 19:10 UTC on June 30, 2025. F5 will maintain ongoing monitoring of the environment to ensure the incident is fully resolved and to promptly identify and address any potential impacts or unrelated issues that may arise. IS THE SERVICE EVENT FULLY RESOLVED? Yes, Distributed Cloud Traffic processing has been restored for all impacted customers. All Distributed Cloud Console core services are operational. The F5 Distributed Cloud team continues to monitor the situation to ensure service stability. WHAT HAPPENS NEXT? ONGOING INVESTIGATION Preliminary investigation ascertains the issue triggered after implementation of a scheduled maintenance to upgrade F5 Distributed Cloud Global Controller to the latest software version (https://www.f5cloudstatus.com/incidents/97pw5jnc6w7s). We will have a detailed Root Cause Analysis (RCA) once the root cause has been identified. As of now, upcoming updates towards the monitoring outcome will be shared twice a day to provide relevant information on the stability of our XC Console services. Feel free to reach out to our XC support team if you’re facing any service issues or have questions. We’re here to help and support you. We appreciate your patience and understanding during this time. Your satisfaction is our top priority, and we are dedicated to continuously improving our services for you. We are implementing additional measures to ensure this does not happen again. Best regards, The F5 Distributed Cloud Team

Our services remain operational as we continue to monitor the situation in order to ensure ongoing service stability. If you experience any issue, please contact F5 Support for further assistance.

Dear customers: The F5 Distributed Cloud support team has identified and fixed the issue affecting XC vips. We will maintain proactive monitoring to ensure ongoing service stability. If you continue to experience any issues, please contact F5 Support for further assistance.

Dear customers: We strongly recommend implementing the fix outlined in the following article: https://my.f5.com/manage/s/article/K000152246. Updating the description on the load balancer, as described in the article, will trigger the config synchronization, effectively addressing the issue. Please note that this incident may be impacting other customers as well, which could result in delays in support responses from our SOC team. To help us prioritize urgent cases, we kindly ask that you reach out to support only if the recommended fix does not resolve the problem. For customers seeking further reassurance about routing traffic back, we can confirm that other customers who have applied the fix have experienced stable outcomes. As an additional measure of precaution, we recommend waiting until the incident is declared fully service restored before routing traffic back through the load balancer to ensure service stability to your operation.

Please note that the workaround recommended in our previous updates is designed to trigger a configuration sync, which will help in resolving the issue. Kindly proceed with implementing the change as outlined in the link below: https://my.f5.com/manage/s/article/K000152246 Updating the description on the load balancer will initiate the synchronisation of the configuration database with our central database. Please contact support if you require any assistance in implementing the workaround.

Please note that the workaround has been reinstated and customers can proceed with applying the change as per the link below: https://my.f5.com/manage/s/article/K000152246 Please contact support if you require any assistance to implement the workaround. We are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

Please note that we encountered a temporary issue, and the current workaround is not performing as expected. We continue to work tirelessly in resolving the issue and will share further updates once the workaround has been reinstated.

As mentioned in our last update, customers can perform a no-impact configuration change on the load balancer and the origin object to restore the services as a workaround. Please refer to this link below for more information regarding the implementation of the workaround: https://my.f5.com/manage/s/article/K000152246

The F5 Distributed Cloud support team is actively working to resolve this issue. In the meantime, as a workaround, customers can perform a no-impact configuration change on the load balancer and the origin object to restore the services. We are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

The F5 Distributed Cloud support team has identified an issue with some of the distributed cloud endpoint configurations. Our team is actively working to resolve this incident, we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting some of our services. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 07:00 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has validated and confirmed the issue affecting access to f5cloudstatus.com has been fully resolved, All other services remain fully operational. If you experience any further issues or have questions, please don't hesitate to contact our Support team. This incident has been resolved.

The F5 Distributed Cloud team has identified issue accessing the f5cloudstatus.com website. This has been narrowed down to in between correlated services DNS resolution temporary inconsistencies preventing from the website getting successfully loaded. The problem has been fully resolved and the F5 XC Team remains in monitoring mode to avoid the similar experience getting introduced to our customers. Shall you are notice any issues loading the status page, please do not hesitate to contact the XC Support team for assistance.

This advisory is to inform you that we are currently investigating reports of service degradation affecting one or more services or regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 01:55 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 23/06/25 14:26 UTC Estimated Date of Restoration: NA Reference ID: INC-20250623-349 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting stockholm region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact on Jun at 23 14:26 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

no customer impact, closing statuspage.

This advisory is to inform you that we are currently investigating reports of service degradation affecting MI1 region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 23:24 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

## **F5® Distributed Cloud Services – Content Delivery Network** **Root Cause Analysis for CDN Service impact affecting traffic processing** **Report Date: 2025-06-28** **Incident Date\(s\): 2025-06-16** ### EVENT SUMMARY On 2025-06-16, at approximately 08:43 UTC, the F5 Distributed Cloud team identified a traffic processing issue within the Content Delivery Network \(CDN\), accompanied by increased latency for customer requests. A detailed investigation revealed that production CDN nodes encountered an error, resulting in loss of connectivity between our CDN global controller and the CDN edge nodes, triggering a series of unexpected reboots. This resulted in 5xx errors during traffic processing. However, due to the transient nature of the issue, the CDN nodes began to recover automatically without technical intervention. As more nodes came back online, the 5xx errors ceased, although reduced processing capacity led to temporary increased latency. By 12:05 UTC, all nodes had fully recovered, and the CDN service was restored to normal functionality. ### WHAT HAPPENED? INCIDENT DETAILS | **Start time of Service Event** | 2025-06-16 08:43 UTC | | --- | --- | | **Conclusion of Service Event** | 2025-06-16 12:05 UTC | | **Event Duration** | 3 hours, 22 minutes | | **Impact** | Distributed Cloud customers using CDN service experienced 5xx errors and increased latency for traffic processing. | ### TIMELINE OF EVENTS | **Date** | **Time \(UTC\)** | **Action** | | --- | --- | --- | | **2025-06-16** | 08:57 | Customer reported SOC that using CDN service experienced 5xx errors and increased latency for traffic processing. | | **2025-06-16** | 09:46 | SOC escalated the case to engineering for further investigation of root cause to share with customer | | **2025-06-16** | 12:05 | CDN service has been fully restored and is operating normally without any latency | ‌ IS THE SERVICE EVENT FULLY RESOLVED? Yes, the issue is resolved, and CDN service is fully operational. ROOT CAUSE The incident occurred because the CDN edge nodes lost connectivity to the CDN global controller while applying configuration updates, causing the configuration application transaction to fail. As a result, the edge nodes initiated a re-initialization process which requires the edge nodes to temporarily be unavailable for traffic processing. The loss of connectivity between the CDN edge nodes and CDN global controller was ultimately caused by the failure of the ingress service in the global controller to complete the SSL handshake. This failure was due to the SSL session cache being full, which prevented successful mTLS communication between the global controller and the edge nodes. ### RESOLUTION AND NEXT STEPS ### RESOLUTION The issue was resolved through automated recovery mechanisms, requiring no manual intervention. ### NEXT STEPS: FUTURE EVENT PREVENTION We will be taking several measures to prevent this service event from reoccurring and to ensure that we are better prepared to react to and recover from similar scenarios more quickly. First, F5 Distributed Cloud team upgraded the CDN Edge Nodes which will help in better prevention of such events in future. Second, F5 Distributed Cloud team deployed the hotfix on the CDN Global Controller for better SSL session cache management. Lasty, F5 Distributed Cloud team is also working on enhancing existing monitoring of SSL session failure logs for better detection. ### CLOSING F5® understands how important reliability of the Distributed Cloud Platform is for customers, and specifically how the F5® Distributed Cloud Services / CONTENT DELIVERY NETWORK is critical to your services. F5 will ensure the recommended changes in this document are canonized into our operational Methods of Procedure \(MoP\) moving forward. We are grateful you have chosen to partner with F5® for critical service delivery and are committed to evolving our platform and tooling to better anticipate and mitigate disruptions to Distributed Cloud Platform services. ‌ **APPENDICES** **F5 Glossary** [https://www.f5.com/services/resources/glossary](https://www.f5.com/services/resources/glossary)

The F5 Distributed Cloud team has confirmed that the issue with the Distributed Cloud CDN service has been resolved and it is operating normally without any latency. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.

The F5 Distributed Cloud team confirms that the CDN service has been fully restored and is operating normally without any latency. We are actively monitoring the system to ensure ongoing stability and optimal performance. If you experience any issues, please don’t hesitate to contact our support team for assistance.

The F5 Distributed Cloud team is actively working on the recovery of affected CDN nodes. We can confirm that traffic disruption is no longer expected, users may continue to experience higher latency during this period. We will share further updates on the progress as they become available, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud CDN services are experiencing service degradation issue, It is impacting our CDN capabilities during this duration. Customers may experience intermittent traffic disruptions and increased latency as traffic is being rerouted to healthy CDN nodes during this period. We will continue to monitor the situation closely and share timely updates as additional information becomes available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN nodes. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 09:13 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Dear Valued Customers, We are happy to announce the addition of new Regional Edge cluster c-dc12-ash . c-dc12-ash is part of our Ashburn datacenter. This Regional Edge will contribute to the resilience and reliability of our Resiliency Cluster in Ashburn data center. Addition of c-dc12-ash will significantly improve Reliability and Resilience by: Increasing Redundancy: Distributing workloads across the new cluster ensures better failover options in case of outages, minimizing service disruption. Strengthening Fault Tolerance: The additional cluster bolsters the infrastructure by handling traffic spikes and balancing regional workloads more effectively. Time: c-dc12-ash will go live on June 28 2025 at 6:00 am UTC If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The F5 Distributed Cloud team has validated and confirmed the issue affecting the creation of new customer edges in the AWS cloud environment. This incident has now been resolved. If you are still experiencing any issues, please contact our support team for assistance.

The F5 Distributed Cloud team has identified the root cause and successfully implemented a resolution for the issue that was affecting the creation of new customer edges in the AWS cloud environment. We will maintain proactive monitoring to ensure ongoing service stability. If you continue to experience any issues, please contact F5 Support for further assistance.

The F5 Distributed Cloud team has identified an issue impacting the creation of new customer edges in the AWS cloud environment (specifically in AWS VPC/TGW), existing customer edges are functioning normally and remain unaffected. Our team is actively working to resolve this as quickly as possible, and we will keep you updated on the progress.

This advisory is to inform you that we are currently investigating reports of service degradation affecting globally. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 07:00 AM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team validated and confirmed the issue with accessing the logs in the Distributed Cloud Portal has been restored and no more issues are being observed. All other services remain fully operational. This incident has been marked as resolved. Please contact our support team if you are facing issues.

The F5 Distributed Cloud Support Team has identified an issue with accessing the logs in the Distributed Cloud Portal. This issue does not impact data integrity or traffic processing. Our engineers applied the fix restore full functionality, logs in the Distributed Cloud Portal are operating as expected. We will continue to monitor closely for some time to ensure full stability

This advisory is to inform you that we are currently investigating reports of service degradation affecting XC Console Logs We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 18:50 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.

The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will continue to monitor the situation and share updates as additional information becomes available.

The F5 Distributed Cloud team is actively performing detailed and intrusive testing to identify and address the root cause of the issue impacting Synthetic Monitor observability in the Singapore region. Our priority is to restore full functionality as quickly as possible. We will continue to monitor the situation closely and share timely updates as additional information becomes available.

The F5 Distributed Cloud team remains actively engaged in working towards a resolution of the issue affecting Synthetic Monitor observability in Singapore. We will share further updates as more information becomes available.

The F5 Distributed Cloud team is actively working toward a resolution of the issue affecting Synthetic Monitor observability in the Singapore region. We will share updates as more information becomes available.

The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.

The F5 Distributed Cloud team is continuing to investigate the issue affecting Synthetic Monitor observability in the Singapore region. We are actively working toward a resolution and will share updates as more information becomes available.

The F5 Distributed Cloud team has identified an issue with Synthetic monitor observability from Singapore region. Our team is actively working to resolve the issue, if you're experiencing any service degradation, please contact our support team.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Singapore PoP. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 7:00 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Silverline team has validated and confirmed the issues affecting the traffic processing specific to the Brazil region is resolved and is fully operational. All other services remain fully operational. This incident has been marked as resolved.

The F5 Silverline team has resolved the issue, validated the fix, and confirmed that the problem affecting some traffic originating from  Brazil region has been addressed. We will continue to perform proactive monitoring to maintain service stability. If you continue to experience connectivity issues, please don't hesitate to reach out to our support team for assistance. We appreciate your patience and understanding as we work to ensure smooth and reliable services for all users.

Our Silverline team continues to investigate the connectivity issues affecting a few users requests originating from the Brazil region. However, traffic processing through the São Paulo mPoP is working normally. If you're experiencing connectivity issues, do not hesitate to engage our support team to help you further. We appreciate your patience and understanding as we work to restore services at the earliest.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Brazil region We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 17:34 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team for further assistance. This incident has been marked as resolved.

Dear Valued Customer, The F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly. Thank you for your patience and understanding.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 16/06/25 06:35 UTC Estimated Date of Restoration: NA Reference ID: INC-20250616-342 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 06:35 AM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team have validated and confirmed the issue affecting delay in logs has been resolved. This incident has been marked as resolved. Please contact our support team if you are facing issues.

The F5 Distributed Cloud team has identified the cause and successfully implemented a resolution for the issue affecting delay in logs. We will continue to monitor to maintain service stability. Should you continue to experience any issues, please contact F5 Support for further assistance.

The F5 Distributed Cloud team has identified an issue affecting the Global Logs Receiver (GLR), there is a delay in logs sent via GLR. Please note that all XC Console core services are fully operational. Engineering team is actively working to resolve this matter and restore full service as soon as possible. We will keep you updated with any new information. Thank you for your patience and understanding

This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR) We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 5:00 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that system redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 09/06/25 03:25 UTC Estimated Date of Restoration: N/A Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta site (JK1). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 03:25 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

F5 Protected Bot Defense Enterprises, We are currently experiencing a lag in our data pipeline. You may or may not notice this reflected in your DCPM (formerly SPM) Console. At this time, it appears to be related to a broader Google Cloud Platform (GCP) outage impacting multiple services. We’re actively monitoring the situation and will provide updates as we learn more. Please let us know if you have any additional questions.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

We are actively coordinating with our partner and will share updates as soon as more information becomes available.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 12/06/25 07:35 UTC Estimated Date of Restoration: NA Reference ID: INC-20250612-338 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Lisbon PoP. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 07:35 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud support team has identified an issue impacting the metrics in the Dashboard. Please note that there is no disruption to the traffic. Our team is actively working to resolve this matter. We will keep you informed with updates as they become available. Thank you for your patience and understanding.

The F5 Distributed Cloud team have validated and confirmed the issue with delay of access logs and GLR availability has been resolved. All other services remain fully operational. This incident has been marked as resolved. Please contact our support team if you are facing issues.

The issue impacting access logs and GLR availability has been fixed. Services are operating as expected, and we will continue to monitor closely for some time to ensure full stability. We appreciate your patience throughout the resolution process.

The issue affecting access logs and GLR availability has been identified and addressed by the F5 Distributed Cloud team. Services are recovering, with improvements observed. We are closely monitoring to ensure full restoration and will provide further updates as needed. Thank you for your patience.

The F5 Distributed Cloud support team has identified an issue causing a delay with access logs and GLR availability on the console. Our team is actively working to resolve this matter, we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting access log and GLR log delay. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 03:23 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The issue affecting Dashboard metrics has been resolved by the F5 Distributed Cloud team. Services have stabilised and are now operating normally post-monitoring. If you continue to experience any issues, please contact the F5 Support team for further assistance.

The F5 Distributed Cloud team has identified the cause and successfully implemented a resolution for the issue affecting Console metrics. All metrics are now being processed as expected. We will continue to perform proactive monitoring to maintain service stability. Should you continue to experience any issues, please contact F5 Support for further assistance.

The F5 Distributed Cloud support team has identified an issue impacting the metrics in the Dashboard. Please note that there is no disruption to the traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting delay in metrics. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 14:12 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud support team has identified an issue impacting the visualization of CDN access logs in the Dashboard. Please note that the CDN service remains fully operational, with no disruptions to traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

The cosmetic display issue affecting the dashboard has been resolved by our F5 Distributed Cloud team. Following a monitoring period, the F5 Distributed Cloud console has returned to normal operation. If you continue to experience any issues, please reach out to our Support team for further assistance.

The F5 Distributed Cloud team has identified a cosmetic display issue affecting the new Regional Edge locations in Ashburn (b-dc12 & c-dc12). These locations are currently being displayed in red within the system interface. We want to assure you that this is a visual anomaly only and has no impact on production traffic or the performance of your services. Our team is actively working towards bringing them online, and we will keep you updated as more information becomes available. We appreciate your understanding and patience as we address this matter

This advisory is to inform you that we are currently investigating reports of service degradation affecting regional edge. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 10:25 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any issues, please contact our support team to follow up accordingly.

Dear Valued Customer, The service provided has identified a fiber damage in Barnesville, GA. Repair teams have provided an approximate ETA of 00:30 UTC. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 09/06/25 19:28 UTC Estimated Date of Restoration: N/A Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Miami site (MI1). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 19:28 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has confirmed that that the issue with the Distributed Cloud CDN access logs and CDN alerts has been resolved. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident has been resolved.

The F5 Distributed Cloud support team has confirmed that the issue with the CDN alerts has been addressed, CDN service remains fully operational. We continue the proactive monitoring ensuring our services are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.

The issue has been identified, and our team is actively engaged in implementing a resolution. We are closely monitoring progress and will provide timely updates as new information becomes available.

The F5 Distributed Cloud support team has confirmed that the issue with the alerts has been identified. Our team is actively working on this issue. We shall provide further updates as they become available.

The F5 Distributed Cloud support team has confirmed that the issue impacting the visualization of access logs within the CDN Dashboard has been addressed, CDN service remains fully operational; however, the issue with the alerts is still ongoing. Our team is actively working on this issue. We shall provide further updates as they become available.

The F5 Distributed Cloud support team has identified an issue impacting the visualization of access logs and alerts within the CDN Dashboard. Please note that the CDN service remains fully operational, with no disruptions to traffic. Our team is actively working to resolve this matter, and we are committed to keeping you informed with updates as they become available. Thank you for your patience and understanding.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 17:59 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has validated and confirmed that the CDN config propagation issue has been resolved. All services remain fully operational. This incident is marked as resolved.

The F5 Distributed Cloud team has confirmed that the issue affecting CDN propagation has been addressed. We continue the proactive monitoring ensuring our services are performing as expected.Please contact our support team if you have any further questions or concerns accordingly.

The F5 Distributed Cloud support team has detected an issue affecting CDN propagation resulting in increased latency to process CDN Distribution client traffic requests. We are currently working to implement the fix. We shall provide further updates as they become available. Thank you for your understanding and patience.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN propagation. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 17:39; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This incident has been resolved.

F5 distributed cloud team has validated and confirmed that the issue is resolved and the services remain operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team has validated and confirmed the issue that affected Customer Edges (CEs) is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team is actively working on recovering all effected Customer Edges (CEs), root cause is identified and the fix is deployed. We will continue to provide further updates as more information becomes available.

F5 Distributed Cloud support team has detected security service restarts in the Distributed Cloud Console that might interrupt the production traffic and other services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting customer edges (CE). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 8:37 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

F5 Distributed Cloud team can confirm that this issue was related to internal metrics only, with no impact observed on customer traffic. Services are operational and stable. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud has identified the issue as related to internal metrics only, with no impact observed on customer traffic. Restoration efforts are currently underway, and we are working to resolve the issue at the earliest. Further updates will be shared as they become available.

This advisory is to inform you that we are currently investigating reports of control plane down. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:06 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the Distributed Cloud console has been fully resolved. Services have been remained fully operational, and no further impact has been observed during the monitoring period. This incident is now consider resolved. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Bot Defense team has validated and confirmed the issue that affected Bot Defense management access/control plane from the XC console is resolved and the services remain fully operational. We will be actively monitoring to ensure our services are performing as expected. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team is actively investigating the issue causing the Bot Defense option to be unavailable in the console. We can confirm that Bot Protection services remain fully functional during this time. Our team is working diligently to restore full functionality, and we will share updates as new information becomes available

This advisory is to inform you that we are currently investigating reports of service degradation affecting Bot defense subscription We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 1:29 PM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has confirmed that the underlying issue with real-time access logs within the console has been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.

The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. We are currently monitoring the system for stability and performance. If you have any questions or need further assistance, please contact our support team.

This advisory is to inform you that we are currently investigating reports of service degradation affecting access logs. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:08 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has confirmed that the 503 errors in the Distributed Cloud Console have been addressed. All other services remain fully operational. If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.

The F5 Distributed Cloud team has confirmed that the 503 errors in the XC Console have been addressed. We will be actively monitoring the issue to ensure stability of our services. If you have any questions or concerns, please feel free to reach out to our support team.

F5 Distributed Cloud support team has detected 503 errors in the Distributed Cloud Console that might interrupt our services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Seattle region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 00:31 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Following a detailed investigation, the F5 SRE confirmed that the service degradation linked to DC12 was the result of a maintenance activity, with no impact on customers.

This advisory is to inform you that we are currently investigating reports of service degradation affecting dc12 vesvegaindexmanager We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 18:37 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Dear Valued Customer,We are writing to inform you that the vendor planned maintenance has been cancelled.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 05/06/25 04:00 UTCEnd Time: 05/06/25 10:00 UTCReference ID: SDCCAB-452Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing cable maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 04/06/25 04:00 UTCEnd Time: 04/06/25 11:00 UTCReference ID: SDCCAB-451Impact: None expected. Services will remain operational as network traffic on the affected site (MI1) will be automatically redirected to alternative locations during the maintenance windowReason for Maintenance:Our provider will be performing cable maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

F5 Protected EnterprisesThe Operations team will perform a planned scheduled upgrade to Data Delivery to Production. There will be no impact to production traffic during this maintenance.Maintenance Details:Start Time: 06/04/25 00:01 UTCEnd Time: 06/04/25 01:01 UTCReference ID: SDCCAB-645Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 03/06/25 20:00 UTCEnd Time: 04/06/25 05:00 UTCReference ID: SDCCAB-533Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Service Provider will be performing network enhancements to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

We are extending the maintenance window by 2 hours as we are doing final validations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge site in Hong Kong(hk2)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Hong Kong(hk2) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: June 3 2025 11:30am UTC to June 3 2025 3:30pm UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge site in Seattle(wes)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Seattle(wes) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: June 2 2025 6:30am UTC to June 1 2025 10:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

Dear Valued Customer,We are writing to inform you that the planned service provider maintenance has been cancelled.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are notifying you about an urgent service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 02/06/25 06:00 UTCEnd Time: 02/06/25 09:00 UTCReference ID: SDCCAB-611Impact: Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing a maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Thank you for your patience.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Amsterdam(ams9) and Lisbon(ls1)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Amsterdam(am9) or Lisbon(ls1) regional edge sites will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: June 2 2025 1:30am UTC to June 1 2025 5:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

This incident has been successfully resolved by our service provider. The F5 Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behaviour, please don't hesitate to reach out to our Support team for prompt assistance.

The F5 Distributed Cloud team would like to inform you that connectivity has been restored at both Dubai (DX1) and Tel Aviv (SDS3) Regional Edges. We will continue to monitor the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Our provider has identified a double fiber cut in their network. At this time, there is no estimated time to repair. Services remain operational, though they may be at risk due to a temporary loss of redundancy. We are closely monitoring the situation and will continue to keep you informed as soon as we receive further updates. Thank you for your patience and understanding.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 31/05/25 13:15 UTC Estimated Date of Restoration: NA Reference ID: #316 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are writing to inform you that the scheduled maintenance window for our services has been postponed to 2025-05-31 0630 UTC.We understand the importance of minimizing disruptions and apologize for any inconvenience this postponement may cause.Thank you for your understanding and continued support. If you have any questions or concerns, please do not hesitate to contact our support team at support@cloud.f5.com.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Seattle(wes), New York(ny8) and Dallas (dal3)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Seattle(wes) or New York(ny8) or Dallas(dal3) regional edge sites will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 30 2025 5:30am UTC to May 30 2025 9:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

This incident has been successfully resolved by our service provider. The F5 Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behaviour, please don't hesitate to reach out to our Support team for prompt assistance.

The F5 Distributed Cloud team would like to inform you that connectivity has been restored at both Dubai (DX1) and Tel Aviv (SDS3) Regional Edges. We will continue to monitor the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Our provider has identified a double fiber cut in their network. At this time, there is no estimated time to repair. Services remain operational, though they may be at risk due to a temporary loss of redundancy.We are closely monitoring the situation and will continue to keep you informed as soon as we receive further updates.Thank you for your patience and understanding.

Dear Valued Customer,We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.Incident Details:Start Time: 31/05/25 13:15 UTCEstimated Date of Restoration: NAReference ID: #316Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge site in NewYork(ny8)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for NewYork(ny8) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: June 1 2025 2:30am UTC to June 1 2025 6:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

F5 Bot Defense team has validated and confirmed that the issue is resolved and the services remain fully operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Bot Defense team has confirmed that the backend pipeline issue has cleared, and the affected devices are now reporting healthy statuses. At this time, no further symptoms have been observed. We continue proactive monitoring to ensure our services are performing as expected. Please contact our support team if you have any further questions or concerns.

The F5 Bot Defense team has identified an issue within our backend pipeline that is affecting status reporting for both physical and virtualized SSE devices. This may also affect management functions, including policy deployments, as we previously communicated. Our teams are actively working on the solution, and we will keep you updated as we make progress. Thank you for your understanding and patience.

The F5 Bot Defense team would like to inform you that the current issue is internal to our systems. While any updates such as policy/firmware/TI on the SSEs might not be able to execute, please note that the devices will continue to run the most recent commands they received. Our teams are actively investigating the situation, and we will keep you updated as we make progress. Thank you for your understanding and patience.

This advisory is to inform you that we are currently investigating reports of service degradation affecting SSEs and vSSEs are not checking in We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 15:38 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Singapore(sg3) and Dubai(dx1) (dal3)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Singapore(sg3) or Dubai(dx1) regional edge sites will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 30 2025 2:30pm UTC to May 30 2025 10:30pm UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

F5 Distributed Cloud team can confirm that this was an internal non-impacting issue, XC services are operational and stable If you're experiencing any service degradation, please contact our support team to follow up accordingly.

This advisory is to inform you that we are currently investigating reports of service degradation affecting nginx-restart We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12:17 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 30/05/25 05:00 UTCEnd Time: 30/05/25 11:00 UTCReference ID: SDCCAB-623Impact: Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing a maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Thank you for your patience.

The scheduled maintenance has been completed.

We continue to work on the upgrade, and need to extend the upgrade window by 4 hours.We sincerely apologise for any inconvenience this may cause. Our dedicated team is actively working to resolve this issue as swiftly as possible to ensure the smooth functioning of our services.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Ashburn(dc12), Paris(pa2), Madrid(md2) and Chennai(sif)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Ashburn(dc12) or Paris(pa2) or Madrid(md2) or Chennai(sif) regional edge sites will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 30 2025 1:30am UTC to May 29 2025 5:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Osaka(osa), Mumbai(mb2), Sydney(sy5) and Tel Aviv(sds3)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Osaka(osa) or Mumbai(mb2) or Sydney(sy5) or Tel Aviv(sds3) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 29 2025 3:30pm UTC to May 29 2025 8:30pm UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you that the urgent service provider maintenance has been rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Maintenance Details:Start Time: 29/05/25 04:00 UTCEnd Time: 29/05/25 11:00 UTCReference ID: SDCCAB-497, SDCCAB-589Projected Impact:during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are writing to inform you that the urgent service provider maintenance has been rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 27/05/25 05:00 UTCEnd Time: 27/05/25 11:00 UTCReference ID: SDCCAB-497Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are writing to inform you about an Urgent service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 13/05/25 05:00 UTCEnd Time: 13/05/25 11:00 UTCReference ID: SDCCAB-497Impact: Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing cable maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

F5 Protected EnterprisesThere will be a Planned service provider maintenance in our Chicago (EQCH3) data center during the timeframe below. There will be no impact to production traffic as traffic will gracefully failover to secondary/backup clusters. Redundancy will be reduced during this time and we do not recommend production changes during the maintenance period.Start Time: 29/05/25 07:00 UTCEnd Time: 29/05/25 11:00 UTCReference ID: SDCCAB-540Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in San Jose(sv10) and Toronto(tr2)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for San Jose(sv10) or Toronto(tr2) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 29 2025 6:30am UTC to May 29 2025 10:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in London(tn2), Paris(pa4), Montreal(mtl7) and Stockholm(sto6)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for London(tn2) or Paris(pa4) or Montreal(mtl7) or Stockholm(sto6) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 29 2025 1:30am UTC to May 29 2025 5:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

F5 Protected EnterprisesF5 Bot Defense will be performing planned maintenance to the Distributed Cloud Protection Manager (DCPM) during the timeframe listed below. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Start Time: 28/05/25 23:00 UTCEnd Time: 29/05/25 01:00 UTCReference ID: SDCCAB-619Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Tokyo(ty8),Melbourne(me1) and Jakarta(jk1)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Tokyo(ty8) or Melbourne(me1) or Jakarta(jk1) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 28 2025 11:30am UTC to May 28 2025 4:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge site in Sao Paulo (sp4)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Sao Paulo (sp4) regional edge site will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 28 2025 5:00am UTC to May 28 2025 9:00am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled.Maintenance Details:Start Time: 27/05/25 23:00 UTCEnd Time: 28/05/25 03:00 UTCReference ID: SDCCAB-200, SDCCAB-209Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

Dear Valued Customer,We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 13/05/25 21:00 UTCEnd Time: 14/05/25 01:00 UTCReference ID: SDCCAB-200 SDCCAB-209Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,

Dear Valued Customer,We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 24/04/2025 21:00 UTCEnd Time: 25/04/2025 01:00 UTCReference ID: SDCCAB-200, SDCCAB-209Impact: No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change windowReason for Maintenance:Upgrade of Mitigation SystemOur Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled.Maintenance Details:Start Time: 27/05/25 22:00 UTCEnd Time: 28/05/25 02:00 UTCReference ID: SDCCAB-208, SDCCAB-199Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

Dear Valued Customer,We are writing to inform you that the planned Silverline network infrastructure maintenance is rescheduled. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 13/05/25 22:00 UTCEnd Time: 14/05/25 02:00 UTCReference ID: SDCCAB-208, SDCCAB-199Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,

Dear Valued Customer,We are writing to inform you about a planned Silverline network infrastructure maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 24/04/2025 22:00 UTCEnd Time: 25/04/2025 02:00 UTCReference ID: SDCCAB-208, SDCCAB-199Impact: No impact to customer traffic, There will be short break in Netflow reporting from site, Mitigation capabilities will be unavailable for 20 minutes 2 times during change windowReason for Maintenance:Upgrade of Mitigation SystemOur Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a planned Silverline network infrastructure maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 27/05/2025 16:00 UTCEnd Time: 27/05/2025 20:00 UTCReference ID: SDCCAB-201, SDCCAB-210Impact: No impact to customer traffic. There will be short break in Netflow reporting from site. Mitigation capabilities will not be available for a duration of 20 minutes on two occasions during the change window.Reason for Maintenance:Upgrade of Mitigation System.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team would like to inform you that connectivity has been restored at our Sao Paolo Regional Edge. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has detected an issue with our upstream carrier on Sao Paulo region which might interrupt our services to you. We are actively investigating this issue and will provide more updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Sao Paulo SP4 region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 12:40 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Dear Valued Customer, The F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly. Thank you for your patience and understanding.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 24/05/25 11:26 UTC Estimated Date of Restoration: NA Reference ID: INC-20250524-311 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 11:26 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an urgent scheduled maintenance window for the following F5 services:- F5 Distributed Cloud Mesh on Regional Edge sites in Frankfurt(fr4) & Sao Paulo (sp4)Maintenance activities will include:- Upgrade Regional Edge site to latest software versionProjected Impact:1. Customers who have deliberately created hard-coded dependencies for Frankfurt(fr4) or Sao Paulo (sp4) regional edge sites will encounter service interruption during this window.2. The tunnel from the Customer Edge (CE) to the Regional Edge (RE) will be unavailable, resulting in delays in propagating user configurations. However, the secondary tunnel will remain operational3. Rest assured, during this maintenance window, Customer Edge (CE) services and applications will not experience any downtime and will continue to be served from other Regional Edge sites.Time: May 26 2025 1:30am UTC to May 26 2025 6:30am UTCWe apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.If you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.

The F5 Distributed Cloud team can confirm that the Global Logs Receiver (GLR) functionalities has been operational and stable. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team has validated that the Global log receiver (GLR) logs processing issue have been resolved. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team has identified an issue affecting the Global Logs Receiver (GLR), there is a delay in logs sent via GLR. Please note that all XC Console core services are fully operational. Our team is actively working to resolve the issue and restore full service as soon as possible. We will keep you updated with any new information.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Logs Receiver (GLR). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 10:24 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The scheduled maintenance has been completed.

We are continuing to perform the operation of adding additional capacity to our LMA infrastructure , we are extending the maintenance up to 18:00 hrs UTC

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customers,We would like to inform you of an upcoming maintenance window for the following F5 services:- F5 Distributed Cloud Logging ServiceMaintenance activities will include:- Capacity expansion of logging infrastructureProjected Impact:Users may experience delay in access log display in tenant portal Time: May 24 2025 4:00am UTC to May 24 2025 10:00am UTCIf you have any questions or concerns, please do not hesitate to contact us at support@cloud.f5.com.Thank you for your understanding and cooperation

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

F5 Protected EnterprisesThe Operations team is currently performing an urgent scheduled maintenance to DCPM PR-CA. There will be no impact to production traffic during this maintenance.Start Time: 23/05/25 18:00 UTCEnd Time: 23/05/25 20:00 UTCReference ID: SDCCAB-600Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Dear Valued Customer, We'd like to inform you that the service disruption you may have been experiencing has been resolved. The service provider's field teams have restored connectivity, and service has returned to normal operation. The Distributed Cloud team has also verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behavior, please don't hesitate to reach out to our Support team for prompt assistance. Thank you for your patience and understanding.

The Service Provider's fiber crews are on site and repair works are underway Estimated Time To Repair is around Friday, 5/23/2025 01:30 UTC. We will share further updates as more information becomes available. Thank you for your patience.

Our service provider has performed OTDR (Optical Time-Domain Reflectometer) testing and confirmed a fiber issue. Their teams are continuing to use OTDR to precisely locate the affected area and assess the extent of the damage. Once the issue is fully isolated, a splice crew will be dispatched to begin repair work. At this time, an Estimated Time to Repair (ETTR) has not yet been provided. We will share further updates as more information becomes available. Thank you for your patience.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 22/05/25 14:11 UTC Estimated Date of Restoration: N/A Reference ID: SDCCAB-583 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting Miami Region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 14:11 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has verified that network connectivity remains stable and fully operational. The hardware replacement will be scheduled during a future maintenance window, with details provided in advance. We will now consider this incident resolved. If you continue to experience any issues, please don’t hesitate to reach out to F5 Support for assistance.

The F5 Distributed Cloud team is still working on the restoration of the Brazil Regional Edge. Currently, the replacement of the faulty hardware is in transit and it will take another 24 hours for the process to be completed. And with the implemented fix in place, we can confirm that the services remain stable and operational. We are actively monitoring and will provide more updates as they become available.

The F5 Distributed Cloud team has successfully implemented the fix that was impacting to Brazil Regional Edge and we will continue the proactive network monitoring ensuring our services are performing as expected If you're experiencing any service degradation, please contact our support team to follow up accordingly

The F5 Distributed Cloud team has identified a performance degradation issue isolated to Brazil Regional Edge, and is actively working to implement the fix. We are committed to resolving this with urgency to minimize the impact on our customer services. We will provide further updates as more information becomes available. We appreciate your patience and understanding

This advisory is to inform you that we are currently investigating reports of service degradation affecting to Brazil. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 7:06 PM UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

F5 Distributed Cloud team can confirm that this is an internal non-impacting issue. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 13:07 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a planned Silverline Proxy maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 19/05/2025 16:00 UTCEnd Time: 23/05/2025 16:00 UTCReference ID: SDCCAB-189 & SDCCAB-191Impact: None expected. Services will remain operational.Reason for Maintenance:The Operations team will perform a scheduled upgrade to DNS on Proxy devices.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 22/05/25 17:00 UTCEnd Time: 23/05/25 01:00 UTCReference ID: SDCCAB-494Impact: None expected. Services will remain operational, though they may be a latency increase.Reason for Maintenance:Service Provider MaintenanceOur Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 22/05/2025 02:56:42 UTC Estimated Date of Restoration: N/A Reference ID: 10434 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud team has validated and confirmed that the redundancy has been restored. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Dear Valued Customer,We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available.Incident Details:Start Time: 22/05/2025 02:56:42 UTCEstimated Date of Restoration: N/AReference ID: 10434Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are writing to inform you that the vendor planned maintenance has been cancelled.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Dear Valued Customer,We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 06/06/25 04:00 UTCEnd Time: 06/06/25 10:00 UTCReference ID: SDCCAB-529Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Service provider will continue performing cable relocation due to civic authorities.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 22/05/25 04:00 UTCEnd Time: 22/05/25 10:00 UTCReference ID: SDCCAB-527Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Service provider will perform cable relocation due to civic authorities.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The Incident has been address as per https://www.f5cloudstatus.com/incidents/4586dwxwx2zm. This incident advisory will be marked as resolved.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Jakarta Region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 02:56:42 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about an Urgent Scheduled network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 22/05/25 04:30 UTCEnd Time: 22/05/25 06:00 UTCReference ID: SDCCAB-565Impact: None expected. Services will remain operational, though they may be at risk due to traffic shifting path.Reason for Maintenance:Additional backbone capacity to optimize traffic distribution within our network.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 21/05/25 04:00 UTCEnd Time: 21/05/25 10:00 UTCReference ID: SDCCAB-476Impact: Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing cable maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The scheduled maintenance has been completed.

Scheduled maintenance is still in progress. We will provide updates as necessary.

Due to an increase of activities during the maintenance, it will require 1 hour more to be completed.Maintenance Details:Start Time: 20/05/2025 22:00 UTCEnd Time: 20/05/2025 09:00 UTCReference ID: SDCCAB-375

Due to an increase of activities during the maintenance, it will require 2 hours more to be completed.Maintenance Details:Start Time: 20/05/2025 22:00 UTCEnd Time: 20/05/2025 08:00 UTCReference ID: SDCCAB-375

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are writing to inform you about a Planned network maintenance. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 20/05/2025 22:00 UTCEnd Time: 26/05/2025 06:00 UTCReference ID: SDCCAB-375Reason for Maintenance:We will be performing network enhancements to ensure the stability and quality of our services.Impact: No impact to customer traffic.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Valued Customer,We are notifying you about a planned service provider maintenance event. This maintenance is part of our ongoing commitment to ensuring the reliability and performance of our services.Maintenance Details:Start Time: 20/05/25 23:00 UTCEnd Time: 21/05/25 05:00 UTCReference ID: SDCCAB-469Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy.Reason for Maintenance:Our provider will be performing cable maintenance to ensure the stability and quality of our services.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

The F5 Distributed Cloud team confirmed the CDN Metric availability has been stable and remain fully operational post-monitoring stage, therefore the incident has been marked as resolved. If you're still experiencing any issues, please do not hesitate to contact F5 Support for assistance.

The F5 Distributed Cloud team has confirmed that the issue affecting CDN Dashboard has been addressed. We continue the proactive monitoring ensuring our services are performing as expected.Please contact our support team if you have any further questions or concerns accordingly.

The F5 Distributed Cloud team is still working to mitigate the issue affecting CDN Dashboard. The CDN service remains fully operational. We will provide further updates as they become available.

The F5 Distributed Cloud team is actively troubleshooting the issue affecting the CDN Dashboard. Please rest assured that the CDN service remains fully operational, with no impact on user traffic. However, customers may notice delays in data updates displayed on the CDN Dashboard. We will share further updates as soon as they become available.

The F5 Distributed Cloud team is actively investigating CDN issue. Currently, the CDN service is functional, traffic is not being affected; however, customers may encounter delays in data reflecting on the CDN Dashboard. We are working on the fix to resolve the issue as quickly as possible. We will provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN production We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 17:35 UTC • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

F5 Distributed Cloud team has validated and confirmed that the issue is resolved and the services remain fully operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

F5 Distributed Cloud has observed degraded performance on Hong Kong & Singapore Regional Edge sites. The issue has been resolved and services are now fully operational. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

This advisory is to inform you that we are currently investigating reports of service degradation affecting XC services in few regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 04:41 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

This incident has been successfully resolved and confirmed by our service provider. The Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behavior, please don't hesitate to reach out to our Support team for prompt assistance.

This incident has been successfully resolved and confirmed by our service provider. The Distributed Cloud team has verified that all services are stable and functioning as expected. If you experience any issues or notice unusual behavior, please don't hesitate to reach out to our Support team for prompt assistance.

Our service provider's technician is on-site and actively troubleshooting the issue. At this time, there is no ETA for resolution. We are currently awaiting an update and will continue to share information as it becomes available. Please contact F5 Support with any questions or concerns regarding this notification.

Our service provider is coordinating the technician and provider's technician to reach the site in Miami at the same time to troubleshoot/test, there is no ETA yet. We will continue to share updates as soon as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Our service provider has dispatched a technician to investigate the fiber issue on-site. We are currently awaiting an estimated time of resolution and will continue to share updates as soon as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Our service provider has identified the issue as being related to a fiber provider, and their investigation is still ongoing. We will continue to provide updates as they become available. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 13/05/25 12:29 PM UTC Estimated Date of Restoration: NA Reference ID: SDCCAB-523 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting MI1 PoP. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential loss of redundancy at 12:29 PM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

We have isolated the node experiencing the hard disk failure and completed all necessary checks to confirm that CDN services in Sydney are fully operational. The site has been re-enabled. The affected node will be returned to service once the disk issue has been resolved.

We are currently investigating a hardware disk failure on one of the nodes hosting CDN service in Sydney. As a precautionary measure, Sydney CDN site has been taken offline to allow for thorough diagnostics and to ensure system integrity. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. We appreciate your patience as we work to resolve this situation. Thank you for your continued support and trust in F5.

## **F5® Distributed Cloud Services – Console Login** **Root Cause Analysis for Distributed Cloud Console Login Failures** **Report Date: 2025-05-12** **Incident Date\(s\): 2025-04-28** ### EVENT SUMMARY On April 28, 2025, at 06:17 UTC, the F5 Distributed Cloud team’s internal monitoring system detected an issue that prevented new login sessions from authenticating on the Distributed Cloud console. This issue was isolated to console access and did not affect traffic processing. Detailed investigation revealed that the certificates used by the console's authentication services had expired, causing login failures. To resolve the issue, the team promptly restarted the impacted services, allowing the renewed certificates to take effect. By 07:12 UTC, login functionality had been fully restored. ### WHAT HAPPENED? INCIDENT DETAILS | **Start time of Service Event** | 2025-04-28 06:17 UTC | | --- | --- | | **Conclusion of Service Event** | 2025-04-28 07:12 UTC | | **Event Duration** | 55 minutes | | **Impact** | Distributed Cloud console issues impacting users' ability to login and manage tenant administration. | ### TIMELINE OF EVENTS | **Date** | **Time \(UTC\)** | **Action** | | --- | --- | --- | | **2025-04-28** | 06:17 | F5 Distributed Cloud team received the first customer ticket reporting inability to login to the service. | | **2025-04-28** | 06:20 | F5 Distributed Cloud team’s internal monitoring system detected an issue. | | **2025-04-28** | 06:27 | F5 Distributed Cloud support team acknowledged the issue and started an investigation. | | **2025-04-28** | 07:12 | F5 Distributed Cloud access restored. | ‌ IS THE SERVICE EVENT FULLY RESOLVED? Yes, the issue is resolved and login to Distributed Cloud console is fully operational. ROOT CAUSE The issue stemmed from a misalignment between our certificate rotation process and the affected services' ability to automatically adapt to updated certificates. While our infrastructure security system proactively renews certificates to maintain strong security and reliability, certain application services lack an automated mechanism to load these updates. As a result, these services continued using older certificates and caused temporary login disruptions for dependent systems. ### RESOLUTION AND NEXT STEPS ### RESOLUTION The F5 Distributed Cloud team swiftly resolved the issue by restarting the affected services, which immediately restored login functionality to the console. ### NEXT STEPS: FUTURE EVENT PREVENTION To prevent future occurrences, the F5 Distributed Cloud team will proactively implement a few maintenance windows for services nearing the certificate threshold. This will ensure seamless certificate management to avoid any service interruptions. ### CLOSING F5® understands how important reliability of the Distributed Cloud Platform is for customers. F5 will ensure the recommended changes in this document are canonized into our operational Methods of Procedure \(MoP\) moving forward. We are grateful you have chosen to partner with F5® for critical service delivery and are committed to evolving our platform and tooling to better anticipate and mitigate disruptions to Distributed Cloud Platform services. ‌ **APPENDICES** **F5 Glossary** [https://www.f5.com/services/resources/glossary](https://www.f5.com/services/resources/glossary)

The F5 Distributed Cloud team has validated and confirmed that the issue with the XC Console has been resolved. All other services remain fully operational.

The F5 Distributed Cloud team has mitigated the access issue. Users can now connect to the XC Console and it is operating normally. We will continue to proactively monitor the situation to ensure the stability of our services.

F5 Distributed Cloud support team detected an issue with XC Console that might interrupt our services to you and we are currently working to restore the service as quickly as possible. We will provide further updates as they become available.

The service provider incident has been successfully resolved, and system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.

Dear Valued Customer, We want to inform you about a recent service provider incident. We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification. Incident Details: Start Time: 11/05/2025 08:00 UTC Estimated Date of Restoration: 11/05/2025 08:39 UTC Reference ID: 10315, 10316 Impact: Services remained operational; there was just a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

This advisory is to inform you that we are currently investigating reports of service degradation affecting MB2 region. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 08:00 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team would like to confirm that after thorough monitoring and validation, the authentication issue on the internal portal is now fully resolved. All other services continue to function as expected. This incident has been officially marked as resolved.

F5 Distributed Cloud team has implemented the fix and the authentication issue on the internal portal is resolved. We will be monitoring the same to ensure our services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

The F5 Distributed Cloud team is still investigating the issue, currently we are unable to login to an internal portal. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

This advisory is to inform you that we are currently investigating reports of service degradation affecting our ability to login to an internal portal. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 06:15 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team would like to confirm that after thorough monitoring and validation, the Sydney Regional Edge (RE) is now fully operational. All other services continue to function as expected. This incident has been officially marked as resolved.

The F5 Distributed Cloud team confirms that the Sydney Regional Edge (RE) has been restored and is now operational. We continue to monitor its performance and stability, and will share further updates as they become available.

The F5 Distributed Cloud team continues to perform thorough validation and monitor performance at the Sydney Regional Edge (RE). We will provide further updates as soon as they are available.

The F5 Distributed Cloud team implemented fixes on the Sydney Regional Edge (RE) earlier today and is actively monitoring its performance while conducting thorough validations. Once the validations are successfully completed, a decision will be made to transition the Sydney RE back into production. We will provide additional updates as soon as they are available.

The F5 Distributed Cloud team is actively working on a resolution of the issue affecting the Sydney Regional Edge (RE) location. We can assure you that both Distributed Cloud Console services and traffic processing are operating as expected without disruption. We will share further updates as they become available.

The F5 Distributed Cloud team is actively working on a resolution of the issue affecting the Sydney Regional Edge (RE) location. We will share further updates on the progress as they become available.

The F5 Distributed Cloud team has identified the issue affecting the Sydney Regional Edge (RE) location and is actively working on a resolution. The problem appears to be a corner case, and we are addressing it with priority. We will share updates on restoration progress as they become available. Should you experience any degradation in service, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud team is actively engaged in the restoration of services at the Sydney Regional Edge (RE) location. We can assure you that both Distributed Cloud Console services and traffic processing are operating as expected without disruption. Updates regarding the progress of the restoration efforts will be shared in due course. Should you experience any degradation in service, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud team is actively engaged in the restoration of services at the Sydney Regional Edge (RE) location. We can assure you that both Distributed Cloud Console services and traffic processing are operating as expected without disruption. Updates regarding the progress of the restoration efforts will be shared in due course. Should you experience any degradation in service, please feel free to reach out to our support team for prompt assistance.

The F5 Distributed Cloud team continues working with the highest priority to restore services at Sydney RE. Our XC Console services and traffic processing remain operating normally. We will provide the next updates as the restoration efforts are progressing. If you’re experiencing any service degradation, do not hesitate to contact our support team to assist you further.

The F5 Distributed Cloud team is actively working to fully restore the Sydney Regional Edge. However, the recovery is progressing more slowly than anticipated, resulting in extended resolution time. Please note that traffic processing remains unaffected. Further updates will be shared as new information becomes available.

The F5 Distributed Cloud team remain actively engaged in efforts to fully recover the Sydney Regional Edge. We can confirm there is no impact to traffic at this time. Further updates will be provided as soon as additional information becomes available.

The F5 Distributed Cloud support team has confirmed that the issue impacting the Paris Regional Edge has been resolved. However, recovery efforts are still ongoing for the Sydney Regional Edge. Our teams remain fully engaged and are working diligently to restore services in these regions as quickly as possible. Additional updates will be provided as soon as new information becomes available.

The F5 Distributed Cloud support team has confirmed that the issue impacting the Dallas Regional Edge has been resolved. However, recovery efforts are still ongoing for the Sydney and Paris Regional Edges. Our teams remain fully engaged and are working diligently to restore services in these regions as quickly as possible. Additional updates will be provided as soon as new information becomes available.

The F5 Distributed Cloud support team detected an issue with 3 regional edges at Sydney, Dallas and Paris that might interrupt our services to you and we are currently working to restore the service as quickly as possible. Currently, the regional edges are under maintenance. We will provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Sidney and Paris regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 4:21 UTC. • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team would like to confirm that the delay in access logs and the backfill of older logs has been fully resolved. All other services continue to function as expected. This incident has been officially marked as resolved.

The F5 Distributed Cloud team has confirmed that the delay in access logs and backfill for older logs has been resolved, and no further issues are being detected. All other services are functioning normally. We are actively monitoring the system to maintain stability and optimal performance. Please contact our support team if you have any questions or need help.

The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the Distributed Cloud console UI. This issue does not affect the data or traffic processing. We will provide further updates as they become available.

The F5 Distributed Cloud team has confirmed that the 503 errors in the XC Console have been addressed. All other services remain fully operational.If you have any questions or concerns, please feel free to reach out to our support team. This incident is now considered resolved.

F5 Distributed Cloud support team had detected 503 errors in the Distributed Cloud Console, that might interrupt our services to you. We are currently working to restore the service at the earliest. We shall provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation potentially affecting one or more services or regions. We will provide more details as they become available. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 02:53 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. Our monitoring has not shown any log delay return and this event is being considered as resolved. If you have any questions or need further assistance, please contact our support team

The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. We are currently monitoring the system for stability and performance. If you have any questions or need further assistance, please contact our support team.

The F5 Distributed Cloud Support Team detected another occurrence of log delay of access logs in the Distributed Cloud console UI. This issue does not affect the data or traffic processing. We continues to monitor this closely and are working to restore full functionality at this time. We will provide further updates as they become available.

The F5 Distributed Cloud team has validated the underlying issue and can confirm that real-time access logs within the console are now visible. We are currently monitoring the system for stability and performance. If you have any questions or need further assistance, please contact our support team.

The F5 Distributed Cloud Support Team detected an issue with the delay of access logs in the Distributed Cloud console UI. This issue does not affect the data or traffic processing. We are currently working to restore full functionality at this time. We will provide further updates as they become available.

This advisory is to inform you that we are currently investigating reports of service degradation affecting Access log delay. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 09:04 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has validated and confirmed that the issue with our service provider has been resolved.

We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 01/05/25 00:14 UTC Estimated Date of Restoration: NA Reference ID: 10205 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The service provider incident has been resolved and stable. The incident has been marked as resolved

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 23/04/25 08:42 UTC Estimated Date of Restoration: NA Reference ID: 10076 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The service provider incident has been successfully resolved, and full system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.

We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 21/04/25 14:47 UTC Estimated Date of Restoration: 21/04/25 19:30 UTC Reference ID: 10056 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The service provider incident has been successfully resolved, and full system redundancy has been reinstated. The Distributed Cloud team has verified that all services are stable and operating as expected. If you encounter any service degradation or anomalies, please contact our support team for prompt assistance.

We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 21/04/25 02:08 UTC Estimated Date of Restoration: NA Reference ID: 10052 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The service provider incident has been resolved and redundancy has been restored. The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

We have verified with our service provider that the issue has now been resolved. Services will remain under monitoring to ensure proper functioning. Please reach out to F5 Support with any questions or concerns regarding this notification.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 2025-04-21 03:34:39 UTC Estimated Date of Restoration: N/A Reference ID: 10053 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

The service provider incident has been resolved and redundancy has been restored. The F5 Distributed Cloud team can confirm that the services remain stable and operational. If you're experiencing any service degradation, please contact our support team to follow up accordingly.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 02/04/25 22:33 UTC Estimated Date of Restoration: No ETR Reference ID: 9862 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

F5 Distributed Cloud support team detected an issue with Ashburn Datacenter which suffered network connectivity failure which led to degraded performance between 04:15 UTC to 04:45 UTC. This has caused some requests to fail with 5xx errors. This situation is now recovered and everything is back to normal.

The maintenance was completed successfully and all services remain operational.

F5 Protected Enterprises The Operations team will perform an update on SSL certificate in DCPM (US). There will be no impact to production traffic during this maintenance. Start Time: 27/03/25 00:00 UTC End Time: 27/03/25 01:00 UTC Reference ID: SDCCAB-92 Thank you for allowing F5 to protect your enterprise if you have any questions feel free to reach out to the Bot Defense SOC.

The service provider incident has been resolved.

Dear Valued Customer, We want to inform you about an ongoing service provider incident. We are actively coordinating with our partner and will share updates as soon as more information becomes available. Incident Details: Start Time: 25/03/25 16:23 UTC Estimated Date of Restoration: No ETR Reference ID: 9795 Impact: None expected. Services will remain operational, though they may be at risk due to a temporary loss of redundancy. Contact Information: If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com. We appreciate your cooperation and understanding as we work to improve our services. Sincerely, F5 Distributed Cloud

Dear Valued Customers, We are adding new IP ranges to our Regional Edge sites in Asia . To ensure uninterrupted access to our services, please whitelist these additional IP ranges before March 31st 2025. New IP Ranges: 159.60.184.0/24 and 159.60.186.0/24 Please update your firewall and security settings to allow traffic from these IPs. This change is necessary to maintain seamless connectivity and avoid disruptions. The full list of IP ranges can be found at https://docs.cloud.f5.com/docs-v2/platform/reference/network-cloud-ref If you have any questions, please feel free to contact us at support@cloud.f5.com

The issues with the F5 Distributed Cloud delay of access logs is resolved and the service is fully operational. This incident has been marked as resolved. Please contact our support team if you have any further question.

The F5 Distributed Cloud team has validated that the issue with delay of access logs has been restored and no more issues are being observed. All other services remain fully operational. Please note that this issue did not affect the data or traffic processing. We continue to monitor our services and ensure they are performing as expected. Please contact our support team if you have any further questions or concerns accordingly.

The F5 Distributed Cloud Support Team has detected an issue with Access Logs propagation into the XC console. This issue does not affect the data or traffic processing. We are currently working to restore full functionality at this time. We will provide further updates as they become available.