Is Extensiv Down Right Now? Check if there is a current outage ongoing.

We are aware of an issue affecting the sync of invoices' paid status from Billing Manager to QuickBooks and are actively working on a resolution. We appreciate your patience as we address this

Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details. We will resolve this incident once we have received confirmation that the issue has been resolved from them.

We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements." We should have an update on this investigation soon.

This incident has been resolved.

Extensiv's phone provider is currently down so we are unable to receive or make calls at this time. Please reach out to your contacts via email. Support can also be reached by chat.

This incident has been resolved.

We have identified the source of a service disruption with 3PL Warehouse Manager. Our team is currently implementing a solution. For the time being, all 3PL Warehouse Manager users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the source of a service disruption with 3PL Warehouse Manager. Our team is currently implementing a solution. For the time being, all 3PL Warehouse Manager users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

This incident has been resolved. Please reach out to our Support team if you have any additional questions.

Our team has identified the source. You should now see resolution to the latency and error messages.

We are currently investigating reports of timeout errors and latency. Our teams are diligently working on identifying the source. We will have another update for you in approx. 30 minutes.

AWS has confirmed this issue has been fully resolved. If you continue to experience any errors logging into Extensiv please reach out to Support.

AWS has identified and deployed a fix for this issue. We are beginning to see signs of recovery. You may continue to receive ‘Too Many Requests“ errors while AWS works toward full resolution. We will update you again when AWS has confirmed a full resolution.

We are currently investigating this issue.

Our team has identified a possible cause to this error. AWS is experiencing an outage that is affecting our ability to log into Extensiv. You can follow updates directly from Amazon at: https://health.aws.amazon.com/health/status We will continue to monitor this outage and update you within the hour.

Our teams are currently investigating a "Too Many Requests" error when entering Extensiv. We will have another update on this in the next 30 minutes.

This incident has been resolved.

ShipEngine has released a fix for this issue and we are now monitoring results.

Our upstream provider, ShipEngine, has identified the issue which is affecting our ability to create Fedex labels and are currently working on a fix. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to create Fedex labels. All Small Parcel users shipping with Fedex may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in one hour.

We are currently investigating reports of errors when generating shipping labels for Fedex. Anyone shipping with Fedex may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

This incident has been resolved.

We are planning a brief 15-minute maintenance period for 3PL Warehouse Manager tonight at 8:00 p.m. PST to upgrade our system infrastructure to provide significantly improved performance during busy season.

We are no longer seeing timeout and slowness issues, but we will continue to monitor and investigate.

Our upstream provider, AWS, is currently experiencing an issue which is affecting the ability to navigate within Extensiv products. All users may be affected. This issue is intermittent and may not effect all users. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

The system access issue is resolved. You may still experience some latency on certain processes within Order Management. Thank you for your patience as we work to restore optimal performance.

All systems are now operational. We will continue to monitor for any further issues.

We're starting to see the Order Management service recover. Please expect intermittent errors. We will send another update once the system is fully recovered.

We are now focusing our efforts in restoring the Order Management service. We sincerely apologize for any inconvenience. We will send an additional update in 30 minutes.

We continue to work on the outage for Order Management, however all other systems are now operational.

We are currently experiencing a service disruption with Extensiv Products. Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience. We will send an additional update in the next 30 minutes.

This incident has been resolved.

We are continuing to monitor for any further issues.

The system is now operational. We have identified the root cause and we will continue to work on the permanent fix.

We are continuously working on identifying the root cause. We apologize for any inconvenience.

We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 4:30 PM PST.

We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause.

We are continuing to investigate this issue.

We are currently investigating an issue impacting Order Management. Users are getting "unable to process request" errors when doing different actions within the application. We apologize for any inconvenience. We will send an additional update in 30 minutes.

The Order Grid has returned to normal performance levels. Although the issues have all been resolved, we will continue to monitor to make sure there is no more degradation of service.

The Order Grid continues to be operational, albeit with reduced performance. We expect performance to return to normal levels within the next one to two hours. Thank you for your understanding. We will post an additional update at 3 PM PT.

We are continuing to monitor for any further issues.

We have identified and resolved the root cause of the issue. While the system is now operational, it will require some time to fully reload cached data. As a result, the Order Grid is currently functioning accurately, though the total order count may not yet reflect the updated data. You may experience some latency in the grid as we continue loading additional cached services. Thank you for your patience as we work to restore optimal performance. We will provide an additional update at 2:00 PM PT.

The Order Grid is currently experiencing slower-than-usual performance. While order statuses and updates are now displaying accurately, issues with total order counts and overall grid performance persist. Our team is actively addressing these concerns, and we will provide an update at 1:30 PM PT. Thank you for your patience.

We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 1:00 PM PST.

We are continuing to investigate this issue.

We are currently investigating reports of delays in updates within the Order Manager Order Grid. Thank you for your patience as we work to resolve this issue. We will report updates in real time. We will provide an additional update by 12:30 PM PT.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified. We are working on a fix.

We are currently investigating an issue impacting Order Management. Users are encountering various errors when completing different processes within the application. We apologize for any inconvenience. We will send an additional update in 30 minutes.

This incident has been resolved.

AWS is now reporting that this has been resolved.

Our upstream provider, AWS, is currently experiencing an issue which is affecting some customer's ability to fully utilize Extensiv products. Users in the us-east-2 region may be affected. See https://health.aws.amazon.com/health/status for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing a service disruption with creating new Integration Manager accounts. Our team is currently working to restore the service. New customers may be affected. We apologize for any inconvenience.

This issue has been resolved.

ShipEngine has released a fix and is monitoring the results.

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Shipengine is currently experiencing a performance degradation that is affecting the ability to process shipments. You may see the following error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner." This may affect both 3PL Warehouse Manager Small Parcel and Order Manager Shipments. You may follow additional updates at status.shipengine.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Update: This performance issue is currently effecting UPS carrier services including label creation, rate shopping and OAuth reconnection.

Shipengine is currently experiencing a performance degradation that is effectively affecting its ability to process labels. You may see the following error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner." You may follow additional updates at status.shipengine.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix has been developed and is currently being tested. We are working diligently to ensure the fix is fully implemented and verified. We will provide another update once the fix has been successfully deployed.

We are continuing to work on a fix for this issue.

We have identified an issue in shipping orders via DHL in Order Management. You may encounter an error message when attempting to ship an order. Our team is currently working to restore the service. This is potentially affecting all DHL shipments. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Account Integration is back up and running.

We are aware of an issue affecting Account Integration. Please note that we are monitoring the issue closely and will provide more updates as soon as possible.

This incident has been resolved.

UPS has reported that the technical outage experienced today had been resolved. We will continue to monitor to ensure a full resolution.

UPS reports that they are experiencing a technical outage. Users who ship with UPS may be affected. See https://status.shipengine.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of this issue and we're working on a fix.

We are currently experiencing a service disruption affecting Network Manager, impacting features such as Network List, Network Creation, and Transaction Loading. Our team is actively working to restore full functionality. We apologize for any inconvenience this may cause. We will send an additional update in 30 minutes.

ShipEngine has resolved this issue.

ShipEngine has released a fix for this issue and we are monitoring results.

Our upstream provider, ShipEngine,is currently experiencing an issue which is affecting our ability to create labels. Users who ship through Small Parcel, using ShipEngine, may be affected. See https://status.shipengine.com for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.

The incident has been resolved.

Warehouse Management consoles are up now. We will continue to monitor and will give an update in 30 minutes.

We do not have an additional update right now. You can also view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status. We will send an update in 60 minutes.

We do not have an additional update right now. In the meantime, you can view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status. We will send an update in 30 minutes.

We will continue to update you in accordance with the specified timelines below. Additionally, you can view direct updates from our hosting provider at https://azure.status.microsoft/en-us/status We will send an additional update in 30 minutes.

We have identified an issue with the underlying infrastructure of our hosting provider. We are working diligently with their team to resolve the issue. We will send an additional update in 30 minutes.

We are currently experiencing a service disruption with Warehouse Management Consoles. Our team is currently working to restore the service. Multiple users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

This incident has been resolved.

A fix has been released for this issue. We are currently monitoring operations to ensure full functionality is restored.

We are continuing to work on a fix for this issue and will update this status once that has been released.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue in which data downloads for Billing Manager are not pulling all charge lines. We will update this status as we learn more.

This incident has been resolved.

Error rates for label printing has decreased. We are continuing to monitor reports.

We are seeing widespread errors when attempting to create labels with Stamps.com. Some instances present as a 504 while others as a 400 response and the following message returned: "A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 40 - Could not open a connection to SQL Server)"

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Integration Manager is currently experiencing a service disruption with Vend carts inventory sync function. Our team is currently working to restore the inventory function. We apologize for any inconvenience.

This incident has been resolved.

We have widespread reports of timeouts for users attempting to create labels or get rates for FedEx. We are monitoring this and will report when Fedex is once again fully operational.

This incident has been resolved.

ShipEngine is currently investigating widespread reports of 400 "License system not available" errors. We will update this page once this is resolved.

This incident has been resolved.

We are monitoring an issue with UPS wherein customers receive the error "XML Shipping System is unavailable, please try again later" when creating shipping labels. We will update this status once the issue is resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports of error messages when uploading attachments to orders.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results. Orders are flowing through the system.

We are continuing to investigate this issue.

We've received reports that orders have not been coming into the Order Manager since around 6 AM this morning. The issue is not limited to a specific sales channel. We are actively investigating and will provide updates as soon as possible. Thank you for your patience.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating reports of higher than expected latency with FedEx label creation requests. You may receive a 422 error or error message indicating "Unable to create FedEx shipment. Ground Shipping is not authorized for this User. Information may have been defaulted to process this request" We are currently working with Shipengine to identify a resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Shipengine is investigating widespread reports of issues rating UPS shipments and creating UPS labels, with the following error response returned: "A shipping carrier error occurred: The remote server returned an error: (403) Forbidden." or "A shipping carrier error occurred: XML Shipping System is unavailable, please try again later."

This incident has been resolved.

Shipengine has identified the cause and has implemented a fix. We are currently monitoring the results.

We are investigating reports of widespread timeouts encountered when attempting to get rates from the ShipEngine API.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our teams continue to work on a resolution.

We have identified the source of this issue and are working on a fix.

We are currently investigating an issue for Customers who use Billing Manager where some transactional charges are missing from Billing Manager. We will update this status as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing a service disruption with the Integration Manager connection to Shopify. Our team is currently working to restore the service. Shopify Cart users may be affected. We apologize for any inconvenience.

This incident has been resolved.

We are currently monitoring an issue where users receive a 500 "Something Wrong" error when attempting to perform various functions. We believe this has been resolved but are monitoring for further instances. If you receive this error, please refresh your browser.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue in some customers are receiving Time Out errors when adding items to Orders or editing their allocations.

Monitoring and validations are complete. Thank you for your patience.

Our maintenance is complete, and the application is now available. We'll be closely monitoring as we proceed with our validations.

We are continuing to monitor for any further issues.

3PL Warehouse Manager is undergoing routine maintenance from 8:00 PM PT to 11:00 PM PT. This maintenance will require the entire system to be down. We will report back once we are nearing completion, at least 30 minutes before the end of our scheduled window.

Post-maintenance monitoring complete.

Monitoring and validations are complete. Thank you for your patience.

Our maintenance is complete, and the application is now available. We'll be closely monitoring as we proceed with our validations.

Maintenance is expected to be completed in the next 30 minutes.

Maintenance is now in progress. We will report back once we are nearing completion, at least 30 minutes before the end of our scheduled window.

Extensiv will be undergoing routine maintenance on Sunday April 7th at 1 AM PT to 5 AM PT. This maintenance will require the entire system to be down.

This incident has been resolved.

Our teams are actively investigating the cause of the delays in background processes including email notifications and webhooks. You may still continue to experience some longer-than-expected delivery times. We will provide another update when available.

We are continuing to dig into the notification issues where we see some delays in background processing. We will provide another update as more information becomes available.

We are continuing to dig into the notification issues where we see some delays in background processing. We will provide another update as more information becomes available.

We have received reports indicating that users of the 3PL Warehouse Manager are experiencing longer-than-expected delays in the processing of certain background activities, including email notifications and webhooks. While these services are continuing to operate, there appears to be detectable delays in delivery. Our team is actively investigating this matter to identify and resolve the underlying cause. We will provide updates as more information becomes available and are committed to restoring normal service levels as promptly as possible

This incident has been resolved.

We are continuing to monitor the issue.

Brightpearl integration is currently down, and it appears that the issue is originating from their end. For further assistance, please reach out to Brightpearl Support. You can monitor the status of the service at https://status.sage.com/.

The incident regarding delivery of automatic email notifications for 3PL Warehouse Manage has been resolved.

Our team continues to monitor the fix that was deployed this afternoon. While we are seeing significant improvement in Event Notification delivery you may still encounter some slight delays. Thank you for your patience and understanding. We will continue to update this page with any new developments.

Our teams continue to monitor the recently implemented fix and pending notifications. You may still encounter slight delays over the next few hours.

A fix is in place to correct this issue, but existing events are still being processed. Please note that it could take 1-2 hours for all emails to go through.

We are continuing to investigate a fix regarding automatic delivery of email notifications for 3PL Warehouse Manager. We will provide an additional update as soon as possible.

We are continuing to investigate a fix regarding automatic delivery of email notifications for 3PL Warehouse Manager. We will provide an additional update at 1 PM PT.

We are continuing to investigate an issue regarding delivery of automatic email notifications for 3PL Warehouse Manager. We will provide an additional update in approximately one hour.

The issue has been identified and a fix is being implemented.

We are continuing to investigate an issue regarding delivery of automatic email notifications for 3PL Warehouse Manager. We will provide an additional update in approximately one hour.

Thank you for your continued patience. We are making progress in resolving a continuing issue regarding delivery of automatic email notifications for 3PL Warehouse Manager. We will provide updates to this status periodically.

We are continuing to work on a fix for this issue.

Thank you for your continued patience. We are making progress in resolving a continuing issue regarding delivery of automatic email notifications for 3PL Warehouse Manager. We will provide updates to this status periodically.

Thank you for your continued patience. We are making progress in resolving a continuing issue regarding delivery of automatic email notifications for 3PL Warehouse Manager. We will provide updates to this status periodically.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're currently experiencing delays in processing on the Extensive Integration Manager. We're actively working to resolve this issue and apologize for any inconvenience caused. Rest assured, our team is dedicated to restoring normal operations as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are currently monitoring the status.

We have received reports of higher than expected latency when getting USPS rates via Stamps.com and Endicia carriers. This is currently being investigated by Shipengine. https://status.shipengine.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is planned by end of day.

The issue has been identified and a fix is planned by end of day.

A fix has been implemented and we are monitoring

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Customers will receive an error when trying to open an invoice in the Customer Invoice which will say "Invoicing-portal.extensiv.com refused to connect". At this time, our third party provider has made some changes to their system that caused breaking changes in our functionality. We are actively communicating with them to resolve this issue. In the meantime, we are working on adding new functionality so that customers are able to open these invoices in a separate tab. Updates to come.

This incident has been resolved.

Please consult this Help Article for assistance in updating roles as necessary. https://help.extensiv.com/getting-started/add-billing-permission-to-a-role

We updated Hub to include new Billing Manager permissions, which will require System Administrators to log out and log back in. If you’re not a system administrator and need to access Billing Manager, you need to contact your system administrator to update your permissions. You need “Billing Management admin access” or “Billing Management read-only access” to access Billing Manager.

We are continuing to monitor for any issues. Please make sure to log out and back in if still experiencing this issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are continuing to monitor the results of this fix. It is advised to please refresh and reload your browser if this issue persists.

A fix has been implemented and we are monitoring the results.

We are currently investigating the issue where a subset of customers are unable to login to 3PL Warehouse Manager from Extensiv Hub.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.