Is ExamSoft Down Right Now? Check if there is a current outage ongoing.

We are currently investigating an issue where the www.examsoft.com URL is not working appropriately. As we continue to investigate and review this issue, please utilize the https://apps.examsoft.com/ URL to log into your institution environment. For all updates on this issue, please go to the status.examsoft.com website and subscribe.

We are currently investigating an issue where administrators are being looped back on the login page after clicking the "Grade Question" on an essay exam within the Legacy Portal. For all updates and status on this issue, please subscribe to the status.examsoft.com URL.

This incident has been resolved.

We are receiving reports of 503 errors at this time, we understand that this is impacting your ability to run reports or other features of the Legacy Portal. We have seen that clearing the cache on your browser or using an alternate browser has resolved these issues. Our development team is currently investigating this issue. For all updates, please subscribe to the status.examsoft.com page.

The update scoring issue is now resolved and scores should now update after clicking the update scores button. If this button is still greyed out, any temporary change to a question point value and back will highlight the update scores button for triggering if needed.

We are currently investigating the update scoring process being non-response after clicking the update scores button and actively engaged to restore this functionality as soon as possible.

This issue should now be resolved and no longer occurring going forward. Please re-trigger scoring on any previously reported exams that were attempted after 8pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(US based clients) and 12pm CT on March 11, 2025 up until today at 2:00pm CT on March 12, 2025(APAC based clients). You can uncheck a student under the score column in the exam taker activity tab and navigate to the reporting/adjust scoring tab to re-trigger scoring.

The issue has been identified. We are working to resolve the problem and return normal functions to the portal.

We are currently investigating reports of score discrepancies within the Legacy portal. We understand that this may impact your ability to provide accurate scoring, and we apologize for the inconvenience. Our team is actively working to identify the cause and restore normal service as soon as possible.

Services should now be fully restored.

Our hosting provider has experienced a network interruption and is actively working towards restoring services. This is causing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this. We will update the status page as soon as we have more information.

We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. Users will likely experience login issues and noticed delay or latency when accessing the portal. We are also seeing issues for login and downloading exams to the Examplify application related to this.

The issue has been resolved and grades should now push with no errors.

We are investigating an issue where Blackboard api users only are unable to push grades within the Enterprise portal and working to restore functionality as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of an issue affecting SAML/SSO login access to the Enterprise portal, and we understand how this may be impacting your ability to log in. Our team is actively investigating the issue to restore services as quickly as possible. For the latest updates, please visit our status page at status.examsoft.com. We appreciate your patience as we work to resolve this.

This incident has been resolved.

We are receiving reports of errors and Latency with our Enterprise portal. At this time, we understand that this is impacting your ability to Navigation, push grades, and log in with the Enterprise portal. We are currently investigating these reports in order to restore services to normal and will take swift action if an issue is identified.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. We expect this to recur intermittently during the current period of peak exam volume. Additional updates will be posted on our status page on the status.examsoft.com website.

Issue reported as resolved now. Seems like little to no impact as they proactively directed traffic away from the problem ISP.

We are currently experiencing intermittent connectivity with our Legacy Portal that will affect user's ability to access the portal and its features. The hosting provider has experienced a network interruption and actively working towards restoring services. We will update the status page as soon as we have more information.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

We identified an issue that affected generating reports within our Legacy portal. This issue is resolved, and users may have experienced errors with running reports within Legacy while the issue was being resolved.

We are investigating an issue of Users being unable to generate reports within our Legacy portal. At this time, we understand that this is impacting your ability to run scores and reports. We are currently investigating this issue in order to restore services back to normal. Please subscribe to our status page at status.examsoft.com for updates.

We identified an issue that affected users logging into Examplify that was isolated to Ipad users with SAML enabled. This issue is resolved and non-saml users may have experienced a small window(roughly 15 to 30 minutes) of inability to log in while we corrected this.

This incident has been resolved.

We have deployed a workaround where redirects should work from (examsoft.com/institutionid) and currently monitoring this change.

We are currently investigating an issue where Legacy portal users attempting to access their portal webpage login (examsoft.com/institutionid) are not being redirected correctly. The current workaround for this is to navigate directly to the following URL and adding your institution ID after the slash. https://ei.examsoft.com/GKWeb/login/(institutionid)

This incident has been resolved.

We are currently testing the status page.

This issue should now be resolved as users should now be successful in attempting to login.

We are currently investigating SAML login issues that is affecting users on the Enterprise portal. Users are seeing a white label error when attempting to login through the portal and/or Examplify. We are seeing some success when users refresh their page after seeing the white label error in an incognito tab in Chrome.

This issue is now resolved. Password resets and Email notifications are now sending successfully.

We are currently investigating issues towards password resets for users and sending email notifications within the Legacy Portal. Our development team is actively looking into this. Please subscribe to the status page at the status.examsoft.com website for any updates.

This incident has been resolved.

Currently we are investigating users experiencing issues including login issues, upload issues, reporting issues and overall slowness in the Enterprise portal. Our development team is currently addressing the issue. Please subscribe to the status page at the status.examsoft.com website for any updates.

"Currently we are investigating users experiencing issues including slowness in the Enterprise portal. Our development team is currently reviewing and addressing the issue. Please subscribe to the status page at the status.examsoft.com website for any updates."

This incident has been resolved.

We currently have a delay in exam upload processing that may impact your ability to see exam taker uploads within the Legacy ExamSoft Portal (www.examsoft.com/yourinstitution). If an exam taker uploads their exam and sees the green confirmation screen in Examplify, their exam upload is successfully uploaded; however you may not see their upload in the portal immediately. We are currently investigating into the delay. For all updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

We are currently experiencing an issue with the ExamSoft Legacy Portal. At this time, Single Sign On utilization with the Legacy Portal are unavailable. We are investigating the cause of the issue and will restore services as soon as possible and apologize for any inconvenience. For additional updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

The US Enterprise portal is currently experiencing issues loading scores for assessments. The issue has been identified and scoring of assessments should resolve within an hour. If the assessments did not score after a couple of hours, please refresh the page. For additional updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

We are currently experiencing an issue with the ExamSoft Legacy Portal & Examplify services. At this time, portal features & Examplify uploads/downloads are either loading slowly or are completely unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience. For updates on this issue, please subscribe to the status.examsoft.com website for additional information.

This incident has been resolved.

We are continuing to experience an issue with the ExamSoft Legacy Portal & Examplify services. At this time, portal features & Examplify uploads/downloads are either loading slowly or are completely unavailable. We are continuing to investigate the cause of the issue and will restore service as soon as possible and apologize for any inconvenience. For updates on this issue, please subscribe to the status.examsoft.com website for additional information.

This incident has been resolved.

We are currently experiencing an issue with the ExamSoft Legacy Portal & Examplify services. At this time, portal features & Examplify uploads/downloads are either loading slowly or are completely unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience. For updates on this issue, please subscribe to the status.examsoft.com website for additional information.

This incident has been resolved.

Service is restored in US and APAC. Continuing validation and monitoring.

Service to customers hosted in the US Legacy Portal has been restored. Effort to restore service in APAC is underway.

The issue has been identified and a fix is being implemented. Service should be restored shortly.

We are currently experiencing an issue with ExamSoft Legacy Portal. At this time the Portal and Examplify uploads/downloads for the Legacy Portal are unavailable. We are investigating the cause of the issue and will restore service as soon as possible and apologize for any inconvenience.

This incident has been resolved.

Currently we are investigating an issue where administrators are unable to finalize their assessments in the Enterprise portal. The current workaround is duplicating the assessment and/or modifying download start/end times to an even further range. Please subscribe to the status page for any additional updates.

Upon releasing Examplify version 3.4.4 today, we identified an issue that prevented some exam-takers, particularly those with Surface devices, from taking their exams. To immediately address this issue, we have reverted some institution’s mandatory Examplify versions to 3.4.2 for Windows. Because this issue only impacted Windows users, Examplify for macOS will remain on 3.4.4. Exam-takers who have already upgraded to Examplify for Windows 3.4.4 and are unable to complete their exam should contact ExamSoft support for assistance. We will deploy an updated version of Examplify for Windows that addresses this issue permanently, and will notify institutions as soon as this is available.

We are currently investigating an issue with the latest release of Examplify 3.4.4 where devices may be flagged as utilizing a virtual machine. Institutions may not have this version available for download during development review. Please subscribe to the status.examsoft.com website for further updates.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

In observance of the Thanksgiving and Black Friday holiday, we will have limited staffing from Thursday. November 23rd at 12:00 pm CT to Saturday, November 25th at 6:30 am Central Time. For all holiday hours, please go to the https://examsoft.com/contact/#holiday-hours URL. Please send an email to support at examsoft-support@turnitin.com and we will get back to you once normal operations resume. If you're experiencing an emergency and are unable to log into your portal, post, start or upload an exam, please stay on the line when contacting us.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

We are currently experiencing higher than usual wait times. We appreciate your patience. For non-urgent needs, please email us at the examsoft-support@turnitin.com email address. To ensure customers are being assisted appropriately, chat support hours have been modified. The chat hours of operations are from 6pm Central to 7am Central.

This incident has been resolved.

Currently our hosting provider is having degraded performance issues. This does not impact administrator's ability to browse through their institution portals or impact a student's ability to take exams on Examplify. Please utilize the https://login.examsoft.com/ URL in the interim to log in. For all updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

Currently our hosting provider is having degraded performance issues. This does not impact administrator's ability to browse through their institution portals or impact a student's ability to take exams on Examplify. Please utilize the https://login.examsoft.com/ URL in the interim to log in. For all updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

We have identified an issue in the US Enterprise portal where administrators are unable to push grades or sync courses with their LMS integration. For more updates on this, please subscribe to status.examsoft.com

This incident has been resolved.

The US Enterprise portal is currently experiencing issues loading. The issue has been identified. For updates, please subscribe to the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

We are currently investigating an issue within the Enterprise Portal where administrators are unable to access Exam Monitor video uploads within the Exam Integrity tab. For further updates on this issues, please subscribe on the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

We are currently investigating an issue where US Legacy features are not loading properly. Our development team has identified the issue from earlier and is reviewing the issue at this time. Impacted areas are Courses and Assessment Reporting.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating an issue where US Legacy features are not loading properly. Our development team is reviewing the issue at this time. Impacted areas are Courses and Assessment Reporting.

This incident has been resolved.

We have identified and are addressing the issue. Impacted services at this time may include posting assessments, previewing assessments, printing or exporting of assessments, etc. within the Legacy Portal.

We are currently experiencing intermittent assessment posting issues on the Legacy Portal. If you're trying to post an exam, please try again at a later time as we continue to investigate the issue. For additional information on this or updates to this incident, please subscribe to our status page at the status.examsoft.com website.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. If you have completed the US Bar and received a green check mark then your answer file is currently processed for upload. Answers will be securely uploaded and queued for processing. You will also receive an email in the next couple of hours with final confirmation as emails are also delayed. Additional updates will be posted on our status page on the status.examsoft.com website. Please subscribe for all updates.

This incident has been resolved.

A fix has been implemented and we're actively monitoring. We have identified intermittent issues within the Global Settings portion of the portal and are addressing it currently.

We are currently investigating an issue where administrators are unable to view their assessments within the Enterprise Portal.

This incident has been resolved. Newly created exams are working now for iPad. - Newly created exams will work as intended. - Exams posted before 8 PM CT 6/1/23 will work with no issues. - Exams that were posted between the time period of 6/1/23 8 pm CT - 6/2/23 10:30 am CT will run into issues if used on iPad. - Exams that were created between the affected timeframe would need to be either duplicated,re-posted or newly created for any Ipad users. - Users will need to delete and reinstall the Examplify app for iPad if they are experiencing issues relating to app closure

We are currently investigating an issue where the Examplify application on iPad closes when entering an Exam Password.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

Our internal support agents are currently experiencing technical difficulties accessing some client information in the Legacy Portal. We are investigating this issue and working on a fix. Please refer to status.examsoft.com for updates.

This incident has been resolved.

Users may be experiencing intermittent upload delays. This does not impact the use of Examplify itself as users can continue to download and take exams. Answers will be securely uploaded and queued for processing. Additional updates will be posted on our status page on the status.examsoft.com website.

This incident has been resolved.

We are currently experiencing issues with our LMS integration connections within the Enterprise portal. This may impact your ability to sync course, students or push grades. We are investigating and reviewing the issue. Please reference any new updates on the status.examsoft.com website for additional details."