Is Exact System Down Right Now? Discover if there is an ongoing service outage.

You may experience a delay in the Codabox bank statements for KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

The explanation of the receivables is not shown in the preview of an annual report. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

You may receive an error message 'Fout in RemoteApp' while logging into HR and Salaris Gemak. We are investigating this issue. Our apologies for the inconvenience.

You may experience an error 504 when downloading an annual report. This occurs when the report is too large to download. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

You may experience a delay in processing uploaded documents. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

You may experience the statements of your Rabo BoekhoudKoppeling not being imported yet. We are currently investigating this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

You may experience issues when opening documents in the Bouw app (iOS only). When you open uncategorized files as a basic user you will receive the error "Entity not found". As a workaround you can add a document type in the files you upload in your projects, as these files will be accessible. Our apologies for the inconvenience.

In the M&T employment conditions groups, the field <RegLn> is filled with an incorrect value when your employee's part time factor is smaller than 1. Your pension declaration to PMT will result in error 'PO0027'. We are working on a solution. Our apologies for the inconvenience.

You may experience that is not possible to start the migration to Exact Globe+. We are investigating the issue. Our apologies for the inconvenience.

The Tax Authority is currently experiencing issues with sending response messages for wage declarations. This results in a delay in receiving confirmation that your wage declaration was delivered properly. The Tax Authority is working on a solution. When an update is available, we will update this page. Apologies for the inconvenience.

We are currently experiencing issues with our Support availability and therefore it may take longer before we answer your cases. You are also unable to create new web cases. Other support channels such as the Exact Assistant, Chat or Phone are still available. Our apologies for the inconvenience.

You may experience a delay in the Codabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

It is currently not possible to log into Multivers Online due to an error that is shown when logging in. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

You may experience degraded performance through various menu paths in the UK legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.

The calculation of the addition for private use of a home for year 2024 in an Income Tax Return is currently incorrect. We are investigating the issue. Our apologies for the inconvenience.

You may get an error 500 when opening the trial balance an annual report Fiscal or an interim report. We are investigating the issue. Our apologies for the inconvenience.

You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an OOPS-error when opening a dashboard in the French legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.

Currently it is not possible to use your Exact PSD2 for Rabobank bank link to receive transactions or send payments. Rabobank has identified the issue and is working on a solution. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

We are experiencing a delay with the processing of documents in the scanning service. The issue has been identified and we are working on a solution. Our apologies for the inconvenience.

You may experience reduced performance through various menu paths in the UK legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may get an OOPS-error when opening a dashboard in the French legislation of Exact Online. We are investigating the issue. Our apologies for the inconvenience.

Green arrow on returns always skips a chapter APP2 If you are working on a tax return, the system may skip a chapter if you click on the green arrow. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may experience that you are not able to open the Company settings of your company. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You are probably getting an error message when retrieving the VIA data in the Income Tax Return. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

The issue has been resolved. Printers should be working correctly now. If problems still occur please contact support for further assistance. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue. We will update this page as soon as more information is available.

You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is currently not possible to log into Multivers Online and Boekhoud Gemak. In Multivers Online an error is shown when logging in: "Access error for user xxxxxxx (Toegangsfout voor user xxxxx)''. In Boekhoud Gemak a message is shown about ongoing maintenance. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

You may experience a delay in the Cobabox bank statements for BNP and KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

You may get the Track status 'Error' when sending invoices via Peppol. You can see this error in the Track status column when you navigate to the Invoice history. Please note that this issue only occurs in Belgian licenses. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Bank statements may not have been imported yet using the Rabo BoekhoudKoppeling in Exact Online Premium. Please note that the PSD2 bank links are not affected. We are investigating the issue. Our apologies for the inconvenience.

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

We are still working on a solution.

In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

You may receive an error message when logging in to start.fiscaalgemak.nl. You can resolve this by refreshing the page, pressing F5 or logging in again. We are investigating this issue. Our apologies for the inconvenience.

You may experience issues when creating new accounts with the Graydon functionality. When you use this method for creating new accounts you will receive an error message stating 'Error, please contact our support department'. We are investigating this issue. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience issues in the connection between Exact Online Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It's possible that you do not get a payment confirmation after using either the Exact or Mollie payment link. It's also possible that you get the error: 'Payment failed - An error occurred during payment of the sales invoice'. Please verify on your bank account whether the payment was successful to prevent double payment. We are investigating the issue. Our apologies for the inconvenience.

It's possible that mails sent to the digital postbox are not received in Exact Online. We are investigating the issue. Our apologies for the inconvenience.

In employment conditions group NL-0301a Bouw & Infra, the sick/not sick ratio is not taken into account in the calculation of the pension base. We are working on a solution. Our apologies for the inconvenience.

Currently, submitted credit reports can be rejected with reasons VAS500. We are investigating the issue. Our apologies for the inconvenience.

Currently it is not possible to synchronize invoices to Exact Online Bouw. This is including but not limited to the link from Basecone to Exact Online Bouw and the link from Exact Online to Exact Online Bouw. We are investigating the issue. Our apologies for the inconvenience.

It is currently not possible to log into Multivers Online. We are investigating the issue and will update this status page as soon as more information is available. Our apologies for the inconvenience.

The ING bank statements for ING 1.0 bank links are not delivered yet. ING PSD2 bank links are not affected. We are working hard to solve this issue. When an update is available, we will inform you. Our apologies for the inconvenience.

Currently it is not possible to start the Peppol registration. We are investigating the issue. Once an update is available we will update this page. Our apologies for the inconvenience.

It is possible that your bank statements have not been updated automatically with the statements of June 19th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. We are currently investigating the issue. Our apologies for the inconvenience.

It is possible that your bank statements have not been updated automatically since June 18th when using the ABN AMRO boekhoudkoppeling (1.0) for bank accounts ending with a 0, 3 or an 8. Please note that this issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You might experience an issue with downloading the financial statements.pdf or viewing the report using preview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience. The workaround is that you start a new financial statement new.

It is possible that your PSD2 bank link is not working correctly. The issue may have impact on the automatic import of bank statements and the export of payment and direct debit files. We are investigating the issue. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

It is possible that your bank statements have not been updated automatically since June 14th when using the ABN AMRO boekhoudkoppeling (1.0). Please note that not all bank links are affected and that the issue does not affect the Exact PSD2 link for ABN AMRO. ABN AMRO is working hard to resolve the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Currently it is not possible to login into the password reset portal because of an error: An error occured, please contact support@parentix.nl. We are investigating the issue. Our apologies for the inconvenience.

You may experience error messages when creating XBRL files in Audition. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The scanning service is currently not available. Documents send or uploaded to the scanning service will remain at the scanning service with the status in progress. Please refrain from uploading or sending them again. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are currently experiencing an issue where the financial overview currently does not show data. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are currently experiencing issues with our websites exact.nl and exact.be, and therefore it is not possible to log in through these websites. As a workaround you can directly go to the login page start.exactonline.nl or start.exactonline.be, these pages are still accessible. Our apologies for the inconvenience.

You may experience an error when searching transactions via the Search transactions page. We have identified the issue and we are working on a solution. As a possible workaround, you can navigate to [Company name > Import/Export > CSV/Excel > Financial > Transactions > Export] and make an export of the transactions. You can also navigate to [Financial > Entries & G/L Accounts > Reports > Transactions] and use the filter options to review specific transactions on a G/L Account. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You are unable to use your Exact PSD2 for Rabobank bank link to receive transactions or send payments. Rabobank has identified the issue and is working on a solution. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Currently it is not possible to reach out to our support department. The support portal is unavailable as well. We are investigating the issue. Our apologies for the inconvenience.

The issue has been resolved. It is possible again to delete rejected EC sales lists. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been identified and a fix is implemented. However, we are still experiencing a queue of tasks which have to be processed. Therefore certain actions might take longer than expected.

You may experience issues in the connection between Exact Bouw and Exact Online. Tasks may keep loading or may not be executed at all. We are currently investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that items are shown that are not linked to the warehouse when you filter on a warehouse in the Stock value overview. As a workaround, you can navigate to the Stock positions overview and add the column Stock value to the overview via [Tool icon > Customize] for a similar overview. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience getting an error stating 'access error for user, please contact Exact' when trying to log in. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may get a pop-up with outstanding items when editing a bank statement. If you use tab or click on the field for 'Amount' a pop-up is shown with outstanding items, even though a G/L account is used which is not of the type Debtor/Creditor or the selected G/L account does not have the setting 'Matching' enabled. We have identified this issue and are currently working on a fix. Our apologies for the inconvenience.

When sending mails to a company representative for them to verify the PEPPOL registration by ItsMe , the link attached is incomplete causing an error message. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

You may be experiencing a issue with the approval submission of your declaration. When you want to submit the declaration to the client for approval, the send button is grayed out. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue.

This issue is identified and we are working on a fix. If you open the objection, you can send the objection via the sending page. We will update this page as soon as more information is available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

Currently you may receive a no rights message when creating a digital objection. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

Codabox reports that not only BNP is delayed. All statements to Exact Online suffer from the delay.

You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.

When entering amounts in Maintenance | Item by warehouse the amounts are automatically changed. The issue has been identified and we are working on a fix. Workaround: Go to user settings and change the number format. Avoid using number formats that end with ',00'. Our apologies for the inconvenience.

When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

Codabox reports that not only BNP is delayed. All statements to Exact Online suffer from the delay.

You may experience a delay in the Cobabox bank statements for BNP. Codabox is currently investigating this issue. Our apologies for the inconvenience.

When entering amounts in Maintenance | Item by warehouse the amounts are automatically changed. The issue has been identified and we are working on a fix. Workaround: Go to user settings and change the number format. Avoid using number formats that end with ',00'. Our apologies for the inconvenience.

When an entry creation via the Scansys Imagecapture SDK link to Exact Globe+ fails, it can occur that not all data is removed properly. An incomplete entry will then remain in the administration. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. our apologies for the inconvenience.

You may experience a delay in the Cobabox bank statements for BNP, Crelan & KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

The issue has been resolved. Printers are now visible in Multivers Online again. Our apologies for the inconvenience.

You may experience that you are not able to see your local printers when you want to print from Multivers Online. We have identified the issue and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue.

This issue is identified and we are working on a fix. If you open the objection, you can send the objection via the sending page. We will update this page as soon as more information is available. Our apologies for the inconvenience.

The issue has been identified and a fix is being implemented.

Currently you may receive a no rights message when creating a digital objection. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

You may experience double initials in the client overview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

You may experience double initials in the client overview. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

The issue has been resolved. The font size should be back to normal. Please reach out to our Support department in case you are still experiencing this issue. Our apologies for the inconvenience.

We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on our support portal.

You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.

You may experience a delay in the Cobabox bank statements for BNP, Crelan & KBC. Codabox is currently investigating this issue. Our apologies for the inconvenience.

You may experience not being able to add fields to the account- and contact card because they are not visible in the Customise|Maintenance screen. You can work around the issue by clicking on the Tool > Customise > Select the Template setting to 'Company' and reset the screen. We are investigating the issue. Our apologies for the inconvenience.

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

In employment conditions group NL-4102 - CAO Bouwmaterialen, Handel in- the component 4102-025 ANW-hiaat regeling (vrijwillig) does not deduct the taxable income on the payroll slip. We are working on a solution. Our apologies for the inconvenience.

The issues in the calculation have been fixed. To calculate retroactively with the correct calculation, create a correction request via [employees > payroll > correction requests] with start date 1-1-2025. A recalculation will then take place in the next payroll calculation. Our apologies for the inconvenience.

In employment conditions group NL-0301A - CAO Bouw & Infra – bouw the calculated pensionbase is too high when paid parental leave is also calculated. We are working on a solution. Our apologies for the inconvenience.

You may experience that multiple suppliers are indicated as your main supplier for the same items on the overview of your stock positions. We are currently investigating this issue. Our apologies for the inconvenience.

The issue has been resolved. The font size should be back to normal. Please reach out to our Support department in case you are still experiencing this issue. Our apologies for the inconvenience.

We are continuing to investigate this issue. Until the issue is resolved we recommend to have a look at the workarounds mentioned under the frequently asked questions listed on <a href="https://support.exact.com/s/article/Multivers-Online-Overstappen-op-de-nieuwe-inlogmethode?language=nl_NL">our support portal</a>.

You may experience having a smaller font size in Multivers Online when you are migrated to AVD. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are currently experiencing significant delays in our website response time . We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

This issue has been resolved. You are able to install and/or uninstall extensions again. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

Currently you may experience not being able to install and/or uninstall extensions. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are currently experiencing significant delays in our website response time . We are currently investigating the cause of this issue. You can expect status updates as soon as new information is available. Our apologies for the inconvenience.

This issue has been resolved. You are able to install and/or uninstall extensions again. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

Currently you may experience not being able to install and/or uninstall extensions. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

Currently you may experience some layout issues in the notes of an annual report. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

Currently you may experience some layout issues in the notes of an annual report. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. The payment orders that have been created were sent to the bank as requested. You can check if the order is received by your bank. If the order was not received by the bank you can reverse the payment order in Boekhoud Gemak or Multivers and create a new order. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue. Until the issue is solved, as a workaround you can save the payment order on another location and upload it in your banking environment manually. We will update this page as soon as more information is available.

It is currently not possible to send a payment order to the bank through a bank link. The process can be completed, but the order is not put through to the bank. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

The issue has been resolved. The payment orders that have been created were sent to the bank as requested. You can check if the order is received by your bank. If the order was not received by the bank you can reverse the payment order in Boekhoud Gemak or Multivers and create a new order. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue. Until the issue is solved, as a workaround you can save the payment order on another location and upload it in your banking environment manually. We will update this page as soon as more information is available.

It is currently not possible to send a payment order to the bank through a bank link. The process can be completed, but the order is not put through to the bank. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

The issue has been resolved. The OCR functionality works as intended again. Invoices that were not received yet need to be re-uploaded. Our apologies for the inconvenience.

Currently it is not possible to receive invoices through the OCR functionality. Please refrain from uploading your invoices again as we are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

This issue is identified and we are working on a fix. Navigation in the left menu can be used as workaround. We will update this page as soon as more information is available. Our apologies for the inconvenience.Navigation in the left menu works as usual.

When you click on the button for the next page you will be returned to the page with personal data. We have identified the issue and found that the problem was caused by the latest update of chrome. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. The OCR functionality works as intended again. Invoices that were not received yet need to be re-uploaded. Our apologies for the inconvenience.

Currently it is not possible to receive invoices through the OCR functionality. Please refrain from uploading your invoices again as we are investigating the issue. Once more information becomes available we will update this page. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

This issue is identified and we are working on a fix. Navigation in the left menu can be used as workaround. We will update this page as soon as more information is available. Our apologies for the inconvenience. Navigation in the left menu works as usual.

When you click on the button for the next page you will be returned to the page with personal data. We have identified the issue and found that the problem was caused by the latest update of chrome. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may experience that you are not able to see your local printers when you want to print from Multivers Online. We have identified the issue and we are working on a solution. We will update this page as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.If you do not yet receive invoices from Basecone, you must renew the link through the following steps.1. If this has not been done yet, connect to Basecone via the standard method (Construction > Settings > Links > Basecone).2. Go to [Construction > Settings > Links > Basecone] and use the trash can to remove the company link in the lower left part of the screen.3. Click on the plus sign (+) under company links and fill in the corresponding information.4. Previously booked invoices that did not come through should be resent from BaseconeWe apologize for the inconvenience.

We are experiencing an issue in which no invoices are being send through the Basecone 2.0 link. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results. If you do not yet receive invoices from Basecone, you must renew the link through the following steps. 1. If this has not been done yet, connect to Basecone via the standard method (Construction > Settings > Links > Basecone). 2. Go to [Construction > Settings > Links > Basecone] and use the trash can to remove the company link in the lower left part of the screen. 3. Click on the plus sign (+) under company links and fill in the corresponding information. 4. Previously booked invoices that did not come through should be resent from Basecone We apologize for the inconvenience.

We are experiencing an issue in which no invoices are being send through the Basecone 2.0 link. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

You may experience Multivers Online freezing or closing within a minute after starting the application. This only occurs with users who have been migrated to Azure Virtual Desktop. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

This incident has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

You may experience performance issues in Exact Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This incident has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

You may experience performance issues in Exact Premium through various menu paths. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. The issue with receiving Rabobank bank statements from the last two days has been resolved. Rabobank bank statements from May 20, 2025 and May 21, 2025 are now uploaded into the database. Our apologies for the inconvenience.

Rabobank bank statements from May 20, 2025 and May 21, 2025 have not been received. Please refrain from manually entering your bank transactions to avoid duplicates. We are aware of this issue and are working on a solution. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. The issue with receiving Rabobank bank statements from the last two days has been resolved. Rabobank bank statements from May 20, 2025 and May 21, 2025 are now uploaded into the database. Our apologies for the inconvenience.

Rabobank bank statements from May 20, 2025 and May 21, 2025 have not been received. Please refrain from manually entering your bank transactions to avoid duplicates. We are aware of this issue and are working on a solution. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are experiencing an issue in which the Quotation layout is spread out over multiple pages with blank pages in between. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

This incident has been resolved. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

The issue has been resolved. Our apologies for the inconvenience.

We are experiencing an issue in which the Quotation layout is spread out over multiple pages with blank pages in between. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

This incident has been resolved.

It may happen that when you launch the app you get the notification: ‘The program on the remote computer did not start. Contact the system administrator for assistance.’. It might help to log out of Microsoft Azure and try again later. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This incident has been resolved.

It may happen that when you launch the app you get the notification: ‘The program on the remote computer did not start. Contact the system administrator for assistance.’. It might help to log out of Microsoft Azure and try again later. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

The issue has been resolved. It is possible again to open Exact Online Bouw on web or app without facing unexpected errors. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

Currently you may get an error ‘Service Temporarily Unavailable’ when opening Exact Online Bouw through web or chat. We are investigating the issue. Our apologies for the inconvenience.

The issue has been resolved. All statements have been delivered by Codabox. Our apologies for the inconvenience.

You may experience a delay in the Cobabox bank statements for KBC. Codabox is currently in contact with the bank to resolve this issue. Our apologies for the inconvenience.

The issue has been resolved. It is possible again to print sales orders and/or process sales invoices without facing unexpected issues. Our apologies for the inconvenience.

The issue has been identified and we found out that the issue occurs when you print a sales order or process a sales invoice that includes items which do not have a sales price for the default currency of the company. As a workaround, you can follow the following steps: - Open the Price management tab of the item card - Add a sales price in the default currency and save it - Open the sales order or invoice, delete the sales order line or invoice line and add the item again - Save the sales order or invoice When you have followed these steps, it is possible to print the order or process the invoice without encountering unexpected error messages. In the meantime, we are working on a structural fix. As soon as an update is available we will update this page. Our apologies for the inconvenience.

You may get one of the following errors when printing sales orders or generating sales invoices: - Can't read data - Invoice lines cannot be consolidated using 'NoConsolidate’. At least one of the lines will result in a quantity 0'. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

This issue is identified and we are working on a fix. Please reach out to our Support department in case you are still experiencing this issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

You may experience issues when deleting a rejected EC Sales list (Opgaaf ICP). When deleting a rejected EC Sales list, you can get an error message saying that the return is being send and that you're not able to delete the return anymore. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

If remittances from Cashr are not transferring to Exact Online, please renew the OAuth connection from your Reeleezee account to restore functionality. Our apologies for the inconvenience.

If remittances from Cashr are not transferring to Exact Online, please renew the OAuth connection from your Reeleezee account to restore functionality. Our apologies for the inconvenience.

You may experience an issue where remittances from Cashr are not being transferred to Exact Online. Since the afternoon of April 3, 2025, no cash register data has been posted, despite an active OAuth connection. This may result in missing financial entries in Exact Online. We recommend to re-registering the OAuth connection between Cashr and Exact Online, which may restore the data transfer. If not, please wait for further updates. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may experience an issue when doing a conversion from Reeleezee to Exact Online. When exporting financial data from a prior period (e.g., January 2025), the system incorrectly transfers end balances from the current period (e.g., May 2025) to Exact Online. This may result in incorrect financial data being reflected in Exact Online if an earlier export period is selected. Until the issue is resolved, we recommend verifying the exported balances in Exact Online against the intended period in Reeleezee and avoiding exports for periods prior to the current one. We are working on a fix. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue. Once more information is available, we will update this page. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

You may currently experience performance issues in your Exact Online Premium environment. We are investigating this issue. As soon as an update is available we will update this page. Our apologies for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This issue is identified and we are working on a fix.

We are continuing to investigate this issue.

It is currently not possible to send E-invoices via Peppol using an OIN number for the recipient. This issue is occurring for both Exact Globe Next and Exact Globe+. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

You may experience issues when withdraw declarations or force approvals of income tax returns. emails are sent to wrong email addresses. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

This issue has been resolved. You are able to use your Exact PSD2 for Rabobank or Rabo BoekhoudKoppeling bank link to receive transactions or send payments again. Our apologies for the inconvenience.

Currently, it is not possible to use your Exact PSD2 for Rabobank or Rabo BoekhoudKoppeling bank link to receive transactions or send payments. Rabobank is working hard to solve the issue. We will update this page as soon as new information becomes available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

It is currently not possible to sent Service Message Assessments (SBA) to customers. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved with the new file update for Audition. You can find the new version of Audition on support.exact.com. Our apologies for the inconvenience.

The issue has been identified and we are currently working on a fix. This page will be updated as soon as more information is available.

We are continuing to work on a fix for this issue.

We are experiencing an issue in which no data is sent through the link between Audition and Multivers version 12.3.1.9. We have identified the cause of this issue and are working on a fix. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

Currently you may receive a no rights message when creating a digital objection without the administrator role. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issue has been resolved. Our apologies for the inconvenience.

We are continuing to work on a fix for this issue.

You might experience a delay in Webhook messages via API links. We have identified this issue and we are working on a fix to solve the issue. We will update this page as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. Conversions started between May 8, 2025 and May 12, 2025 must be restarted. Our apologies for the inconvenience.

The issue has been identified and we are currently working on a fix.

It is currently not possible to convert from other Exact products to Exact Online. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

Currently it is not possible to log into digitale factuur. The website will not connect. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Changes made and invoices entered during this period will be automatically synchronized again. Our apologies for the inconvenience.

We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We have identified the cause of this issue and are working on a fix. We will update this page as soon as there is more information available. Our apologies for the inconvenience.

This incident has been resolved and all extension fields for the header of Sales orders, Sales invoices and Purchase orders are visible again. Our apologies for the inconvenience.

This issue has been identified and we are working on a fix to solve this issue. We also found out that this issue affects extension fields for the header of Sales invoices as well. We will update this page as soon as more information is available. Our apologies for the inconvenience.

You may experience that installed extension fields for the Sales order and Purchase order header are not visible. The data for these extension fields are still saved in your company. We are investigating this issue and we will update this page as soon as there is more information available. Our apologies for the inconvenience.

The issues with generating bank files have been solved with an update for Boekhoud Gemak. You are now able to create bank files again. Our apologies for the inconvenience.

It is currently not possible to generate a bank payment file in BoekhoudGemak. We are working on a solution. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

The issue has been resolved. You need to adjust the affected transactions using the steps below. If you have further questions about this issue, please contact our support department. Our apologies for the inconvenience.

All entries where an incorrect VAT percentage is used, need to be corrected. You can read more about the steps you need to take in <a href="https://support.exactonline.com/community/s/knowledge-base#All-All-HNO-Content-financial-incdntfixvatentrst">Correct entries with unintentionally changed VAT percentages</a>.

All processed invoices with a source other than subscriptions need to be credited manually. You can read more about the steps you need to take in <a href="https://support.exactonline.com/community/s/knowledge-base?language=en_GB#All-All-HNO-Content-financial-incdntfixvatinvcst">Correct invoices with unintentionally changed VAT percentages</a>. The document linked above will be updated with the steps for invoices generated from subscriptions later.

A fix has been implemented to prevent this issue from happening again. Please know this communication is for UK only: This issue has affected quotations, sales- and purchase invoices, sales- and purchase orders, (fixed) entries and subscriptions in Exact Online, which were created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST. You can check whether your administration is affected through the following methods. It is advised to start checking the unprocessed sales invoices. For transactions that have not yet been processed: 1. Go to the respective overviews: - sales invoices, - purchase invoices, - quotations, - sales orders, - purchase orders, - subscriptions, - fixed entries - and entries. 2. Select the filter ‘Status: open’ on the tab ‘List’. When available set filter ‘date’ to include the possibly affected entries. For an orderly overview, set the narrowest date range possible. 3. Open the entries one by one and check the VAT percentages and VAT amounts. Check these entries line by line including possible charges. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated. 4. Save the edited entry. For the invoices that have been processed (including but not limited to printed invoices, invoices sent from a sales order and invoices sent via e-mail): 1. Go to the invoice history through [sales > invoices > history]. 2. Set filter ‘invoice date’ to include the possibly affected invoices/orders. For an orderly overview, set the narrowest date range possible. 3. Open the processed invoice(s) one by one and check the VAT percentages and VAT amounts. 4. If incorrect VAT percentage and/or VAT amounts are used, create a credit invoice and process these. 5. Recreate the credited invoices and process these as well. For all other financial entries: 1. Go to [Financial > VAT > VAT checklist]. 2. Set filter date to include the possibly affected entries. For an orderly overview, set the narrowest date range possible. 3. Select the filter ‘Show only deviating VAT percentages’. 4. Open the entries one by one and check the VAT percentages and VAT amounts line by line. To correct the VAT percentages and/or VAT amount, re-enter the VAT code and the VAT will be recalculated Our apologies for the inconvenience.

A fix has being implemented and your VAT percentages of the VAT codes are set up correctly again. You can create invoices, entries and sales- and purchase orders again. It is possible that entries, invoices, sales- and purchase orders, created between the 2nd of April at 04:00 CEST and the 3rd of April 18:00 CEST may contain incorrect VAT codes, percentages, and amounts. Please await further communication regarding the affected entries.

A fix has been implemented and we are monitoring the results

You may experience missing VAT codes in the masterdata and no VAT amount calculated in entries, invoices, sales- and purchase orders. We are investigating this issue. Please refrain yourself from creating invoices, entries and sales- and purchase orders. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

You may experience performance issues via different menupaths in Exact Online Premium. We are investigating this issue. This page will be updated as soon as more information is available. Our apologies for the inconvenience.

This issue has been resolved. Our apologies for the inconvenience.

It is currently not possible to create VAT returns. We are investigating this issue. The VAT amounts can still be viewed via [Financial > Taxes > VAT overview]. You can expect daily status updates or as soon as new information is available. Our apologies for the inconvenience.

In the M&T employment conditions groups (Exact ECG codes NL-1201 until NL-1207) the part of the pensionbase that is the ploegentoeslag comes out too low when there is a PTF. We are working on a solution. Our apologies for the inconvenience.

You may experience that you are not able to see your printers in Multivers Online when you are migrated to AVD. You may also experience that the redirecting of print jobs to a certain printer tray is not working properly. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.