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This incident has been resolved.

Due to an issue with one of our third party providers we're having some issues with Clarity Dashboards. It's likely that the data users will see across all Clarity Dashboards could be inaccurate until we have a fix out for this (as of right now, which dashboards are/are not properly working appears to be inconsistent so we cannot list out which dashboards are having issues). We're in contact with our provider and are actively working to resolve this issue. Please contact genius@evertrue.com if you have any questions!

This incident has been resolved.

Due to an issue with one of our third party providers we're having some issues with Clarity Dashboards. It's likely that the data users will see across all Clarity Dashboards could be inaccurate until we have a fix out for this (as of right now, which dashboards are/are not properly working appears to be inconsistent so we cannot list out which dashboards are having issues). We're in contact with our provider and are actively working to resolve this issue. Please contact genius@evertrue.com if you have any questions!

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to genius@evertrue.com if you continue to experience issues.

We have identified an issue that is preventing users from accessing the tasks and cadences tabs. We are working to resolve this issue now, if you have any questions please reach out to genius@evertrue.com

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to genius@evertrue.com if you continue to experience issues.

We have identified an issue that is preventing users from accessing the tasks and cadences tabs. We are working to resolve this issue now, if you have any questions please reach out to genius@evertrue.com

This incident has been resolved. If you experience any issues, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL+F5 on PC) and reach out to genius@evertrue.com if you continue to experience issues.

We have identified the issue and are implementing a fix. Platform functionality should be returning to normal operation. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

This incident has been resolved. If you experience any issues with import files, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to genius@evertrue.com

We are continuing work on a fix for this issue. We appreciate your patience as our team works to resolve, and apologize for the inconvenience this has caused. If you have any questions, please reach out to genius@evertrue.com.

We have identified the issue, have implemented a fix and are monitoring the importer jobs. Files should start to appear in the EverTrue importer over the next hour, and will be processed in the order they were received. We apologize for any inconvenience this may have caused. If you have any questions, please reach out to genius@evertrue.com

We are investigating an issue that is affecting some accounts, where files uploaded via SFTP are not appearing in the EverTrue importer. We apologize for the issue and are working to resolve. Please note, files uploaded to the SFTP server are currently saved to the SFTP Uploads folder, and do not require additional copies uploaded. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

We have identified the issue, have pushed a fix and are monitoring the results. All notifications that had not been delivered should begin to be sent shortly. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is preventing some EverTrue email notifications from being sent to some recipients. Notification types that may be affected include - import notifications, saved search and list notifications, access link and password reset messages, prospect gift notifications, and tag/mention notifications. We apologize for the inconvenience this may cause, and are working to resolve as quickly as possible. Please note that this issue only affects email notifications, while in-app notifications and push messaging should be functioning as expected. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.

A fix has been implemented and our team will monitor the results overnight. Please reach out to genius@evertrue.com if you have any questions.

We are investigating an issue that caused some accounts' scheduled exports to remain in "Creating Export" status with file failing to complete and be delivered at the scheduled time. We apologize for the continued issues and are working to resolve. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com.

A new fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you have any questions.

Our team has identified an additional issue which prevented some missing exports from being created/delivered as expected. We apologize for the issue and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. Failed export files are being generated and delivered, and we appreciate your patience as we work through the backlog. If you have not received your failed export by end of day, please reach out to genius@evertrue.com.

We have identified the issue and are issuing a fix now. Failed exports will begin being delivered to affected accounts' SFTP exports folders shortly. We apologize for the inconvenience, if you have any questions please reach out to genius@everture.com

We are currently investigating an issue which prevented some scheduled EverTrue exports from being delivered at the expected time starting 11/23. We apologize for the issue and are working to resolve as quickly as possible. We ask that you please do not attempt to manually run the exports while we work through the issue. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. Please do a hard refresh in your web browser (command+shift+R on Mac, CTRL +F5 on PC). If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. Please perform a hard refresh while logged into the platform (Press command+shift+R if on Mac, CTRL +F5 if on PC) and functionality should return to normal. If after doing that you are still experiencing issues, please reach out to genius@evertrue.com

The issue has been identified and we are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue that is preventing email functionality from working properly. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you or your users were affected by the issue, please perform a hard refresh (Press command+shift+R if on Mac, CTRL +F5 if on PC) while logged into EverTrue, and tasks should work as expected. If you have any questions, please reach out to genius@evertrue.com

We have identified an issue that is preventing some users from being able to add new tasks or edit existing tasks. Users will have the ability to see their existing tasks and mark them complete, and constituents can still be added to cadences. We are working to resolve this issue now, if you have any questions please reach out to genius@evertrue.com

This incident has been resolved. If already logged into EverTrue, please perform a hard refresh on the page (command+shift+R on Mac, CTRL+F5 on PC) to implement the fix. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is preventing some accounts from being able to load the map view. Users may be seeing a "Loading Clusters" message or an endless spinning wheel. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is preventing some accounts from being able to connect to the EverTrue SFTP server (upload.evertrue.com). Users may receive a time out error, or be unable to connect. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. Please reach out to genius@evertrue.com if you have any questions.

All systems are operational and all data has been restored for impacted customers. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to genius@evertrue.com

We have implemented a fix for missing assignment data and restored systems to full functionality, and are monitoring the results. Import processes have been restored, and system lag has been reduced to expected levels. We apologize for any inconvenience this has caused and appreciate your patience. If you experience any issues while using the platform this morning, please reach out to genius@evertrue.com

We have stabilized the system to normal function, import processes have been restored and system lag should be reduced to expected levels. We are still working to restore assignment data for affected accounts, but platform users should experience normal operation and speeds. We apologize for any inconvenience this has caused and appreciate your patience. If you have any questions, please reach out to genius@evertrue.com

We are continuing to work on resolving this issue and appreciate your patience. We are in-process of restoring all assignment data in the subset of affected customer accounts. Due to this issue we are experiencing higher than normal lag in our systems for all accounts; import files may appear in "queued for import" status longer than is typical, and updates made to records will take longer than normal to appear in-platform. We are working to restore all systems to full functionality as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

We are continuing to work to resolve the issue, and have re-enabled importer operations. If your assignments file was impacted by this mornings' issue, we ask that you please do not attempt running that file again at this time. Please reach out to genius@evertrue.com if you have any questions.

We have identified the issue causing assignment data to not appear in some accounts, and are working to find a resolution as quickly as possible. Imports will remain paused in the interim. Please reach out to genius@evertrue.com if you have any questions.

As we continue to investigate the issue with assignments, we will be temporarily pausing importer operations. During this pause, imports will appear in "queued for import" status. Once resumed, we will process imports in the order they were received. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is preventing assignment data from loading in some accounts. Users may notice their assignments do not load in either Portfolios or Volunteer, and may see discrepancies in their Launchpad reporting. We are working to resolve the issue as quickly as possible, and apologize for the inconvenience. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved, and any failed exports should be available for download. Please reach out to genius@evertrue.com if you have any questions.

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue that is causing issues with the EverTrue platform (app.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions or continue to experience any issues.

A fix has been implemented and we are monitoring the results. Imports remain paused as we monitor the fix. Please reach out to genius@evertrue.com if you continue to experience issues.

We have identified the issue causing platform loading issues/lag and server errors, and a fix is being implemented. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is causing some users to experience problems with platform loading/experiencing general lag. Some users may also receive "Server Errors" while using the platform. We are temporarily pausing imports while we work through the issue; files currently queued for import will be processed in the order they were received once the issue has been resolved. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

This incident has been resolved. We thank you for your patience with us as we worked through this issue. Please reach out to genius@evertrue.com if you have any questions.

A fix has been implemented and we are monitoring the results. During this time, imports and exports will remain paused, but will resume once we have confirmed the fix has resolved the platform performance issues. Please reach out to genius@evertrue.com if you have any questions.

We have identified and are working to resolve the issue. Users will experience general slowness in the platform until the issue is resolved, and some users may receive server errors or pages may not load in full. We have temporarily paused Imports and Exports, which will resume once the issue has been resolved. We apologize for the continued issues and are working to resolve this as quickly as possible. We appreciate your patience with us, please reach out to genius@evertrue.com if you have any questions.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

As we continue to work to resolve this issue, we will be temporarily pausing exports from EverTrue. Once platform stability is restored, any queued or failed exports will be regenerated. Please reach out to genius@evertrue.com if you have any questions.

We have identified the issue and are working to restore regular platform performance. During this time we will be pausing import files temporarily, but will resume imports once platform stability has been restored. We apologize for any inconvenience this may cause. Please reach out to genius@evertrue.com if you have any questions.

We are investigating an issue that is causing general importer slowness, and platform loading issues for some users (pages may not load, some users may receive "Server Errors"). We apologize for the inconvenience and are working to identify the issue as quickly as possible. If you have any questions please reach out to genius@evertrue.com

This incident has been resolved. If you experience any issues with exports, please reach out to genius@evertrue.com.

We are continuing to work on resolving this issue and to process our backlog of exports as quickly as possible. We apologize for the delay and inconvenience this has caused. We would appreciate if users do not attempt re-running an export that they have already initiated/is currently pending completion. Please reach out to genius@evertrue.com if you have any questions.

A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.

The issue has been identified and we are working on a fix now. Please reach out to genius@evertrue.com if you have any quetions.

We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. If you experience any issues with the ThankView platform (thankview.com) please reach out to our support team at support@thankview.com

We have identified the issue and issued a fix, and are monitoring the results. ThankView users should be able to load and utilize the platform as expected. If you are still experiencing issues, please try refreshing your browser. If issues persist, please reach out to support@thankview.com.

We are currently investigating an issue that is affecting the ThankView platform (thankview.com) and preventing the platform from loading as expected. Users may see broken images and text, and degraded performance within the platform. We apologize for the inconvenience and are working to resolve this as quickly as possible. If you have any questions, please reach out to support@thankview.com

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions!

We have implemented a fix for the issue that prevented both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. Exports that were not completed should now be available for download. We apologize for the inconvenience, if you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue that caused the scheduled exports for some accounts to fail to be generated and delivered as expected. We apologize for the inconvenience, if you have any questions please reach out to genius@evertrue.com.

This incident has been resolved. If you experience any search issues, please perform a hard refresh while logged into the platform and try again. If after doing that you are still experiencing issues, please reach out genius@evertrue.com.

We have pushed an updated fix and are monitoring the results. If you experienced search issues, please perform a hard refresh on your browser and then attempt your search. If you continue to experience issues, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you are experiencing issues with search, please perform a hard refresh, and if the issue persists, please reach out to genius@evertrue.com.

We have identified the issue, and are working on a fix. If you have any questions, please reach out to genius@evertrue.com

We are investigating an issue that is causing the search functionality ("Search constituents and interactions" bar at top of platform) to return 0 results if entering a constituents first and last name. Results will be returned if entering remote ID, or if entering first name or last name only. We apologize for the inconvenience and are working to resolve this as quickly as possible.

This incident has been resolved. If you experience any issues, please reach out to genius@evertrue.com

We have identified the problem and have pushed a fix. We are monitoring the results. If you have any questions, please reach out to genius@evertrue.com.

We are currently investigating an issue that is causing issues with the EverTrue platforms (app.evertrue.com, data.evertrue.com) loading properly. Some users may also be receiving "Server Error" or "Error Contact Search API" messages. We apologize for the inconvenience and are working to resolve this as quickly as possible.

This incident has been resolved. If you experience any issues, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to genius@evertrue.com

We have identified the issue causing some platform slowness/loading issues for some users. We are taking steps to resolve and are monitoring results. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue causing some EverTrue platform users to experience loading issues and/or general platform slowness. Our team is working to identify and resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved and failed exports should be available for download. If you have any questions please reach out to genius@evertrue.com

We have identified the issue preventing export files from being generated, and have implemented a fix. Exports will be generated in the order they were queued, please note that any new exports queued today may take longer than expected due to the large backlog of files currently in queue. We apologize for the delay and are working to deliver these exports as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

We are currently investigating an issue that is causing EverTrue export files to fail to generate. This issue affects both scheduled and manual exports from within the EverTrue platform. We apologize for any inconvenience this caused and are working to resolve the issue as quickly as possible. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions!

We have identified the cause of the export issue and have pushed a fix to resolve, which we are now monitoring, and are working to regenerate any failed files caused by the issue. Please reach out to genius@evertrue.com if you have any questions!

We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

We are investigating an issue that caused both scheduled export files and manually exported files from being generated successfully/delivered at the expected times. We apologize for the inconvenience this causes and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved.

The importer is performing slower than expected this morning. The problem has been identified and the team is working to resolve. All import jobs continue to be queued, but may take some time to process today.

This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions or continue to experience any issues.

We have identified the issue, pushed a fix and are monitoring the results. Imports should now be processing at normal speeds, and we are working to process files in the order they were received as quickly as possible. Due to the number of files received during the processing delay, your files will appear in "queued for import" status as we continue to work through the backlog. If you have any questions, please reach out to genius@evertrue.com

The Importer is currently running slow. Jobs are still queuing, but processing slowly so there will be delays in processing until the issue is resolved and the queue gets reduced. Our teams are investigating now.

This incident has been resolved. Please reach out to genius@evertrue.com if you experience any issues or have any questions.

We have identified the issue causing some users to receive errors when loading records within the EverTrue platform, and have pushed a fix. We will continue to monitor the situation. If you experience any issues, please reach out to genius@evertrue.com

We are investigating an issue that is causing some users to experience issues while loading records in the EverTrue platform. Affected users may receive a "Server Error" or "Error contacting Search API" message. We are working to resolve the issue as quickly as possible and apologize for any inconvenience. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue that is causing degraded performance in the EverTrue importer. Files are currently processing slower than is typical. We are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. If you experience any issues with scheduled exports, please reach out to genius@evertrue.com.

A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to genius@evertrue.com.

A fix has been implemented and we are monitoring the results. All affected accounts should now have the exports available for download. We apologize for the inconvenience, if you encounter any additional issues with scheduled exports please reach out to genius@evertrue.com.

We have identified an issue that caused scheduled export files from being delivered to some accounts at the expected time. We are working to resolve the issue and to deliver all failed export files to all affected accounts. We apologize for any inconvenience this may have caused, please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved, and all files uploaded to upload.evertrue.com should now process as expected. If you experience any issues, please reach out to genius@evertrue.com

We have identified the issue preventing import files uploaded via SFTP from appearing in the EverTrue importer, and have a pushed a fix to resolve. Due to the number of files that were uploaded but not processed, your files may appear in the importer in a "Queued for import" status. We are working to process all uploaded import files as quickly as possible, but files uploaded will be delayed in processing. Please reach out to genius@evertrue.com if you have any questions.

We are continuing to investigate this issue.

We are currently investigating an issue that is preventing some files uploaded to EverTrue via SFTP (upload.evertrue.com) from appearing in the EverTrue importer. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. During this time, you can still manually upload files directly into the importer and process normally. We will continue to update this status page as we work through the issue, if you have any questions please reach out to genius@evertrue.com

This issue has been resolved. If you experience any issues with your scheduled exports, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. Scheduled exports should run at the expected time, and we are working to regenerate and deliver the failed exports (please note - we are working as quickly as possible to regenerate those files, but apologize for any additional delay in delivery and thank you for your patience). If you have any questions, please reach out to genius@evertrue.com.

We are currently working to resolve an issue that prevented EverTrue scheduled exports from being generated/delivered over this last weekend. We have identified the issue and are working to restore service now. Please reach out to genius@evertrue.com if you have any questions.

This incident has been resolved. Assignment imports (volunteer assignments, relationship management assignments) should import as expected. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are currently in the process of rerunning all affected imports. If you have any questions, please reach out to genius@evertrue.com

We have identified an issue that is causing errors or failures of assignments import files (volunteer assignments files, relationship management files). We are working towards releasing a fix, and we will make all attempts to re-run any failed assignment imports caused by this issue. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you have any questions, please reach out to genius@evertrue.com

We have identified the issue causing delay in imported data appearing in the EverTrue platform (app.evertrue.com) and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue that is causing a delay in imported data appearing in the EverTrue platform (app.evertrue.com). We are working to resolve the issue, and will continue to update our status page with updates. If you have run imports and are not seeing those changes reflected, please refrain from rerunning your import file. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you experience any issues with exports, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. Affected exports should appear complete/ready for download. If you have any questions or run into issues related to exports, please reach out to genius@evertrue.com

We have identified an issue that is preventing exports in EverTrue from being generated as expected. During this time, both scheduled and manually processed exports will appear in pending status. We are working to resolve the issue, and once resolved exports should complete as expected. We apologize for any inconvenience this may cause, if you have any questions please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented, and we are monitoring the results. If you have any questions, please reach out to genius@evertrue.com

We have identified an issue which is preventing processing of EverTrue import files. During this time, files may appear "stuck" in processing (no progress) and files uploaded will remain in continue import status. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented for the issue and we are monitoring the results. If you or your users experience any issues, please reach out to genius@evertrue.com

We are currently investigating an issue that is causing authentication (log in) issues for some users. Some users may receive an error ("Email address is not recognized" or "User not authorized for this application") when attempting to log in. If you or any of your users are experiencing this issue, please reach out to genius@evertrue.com for assistance. This issue is specific to EverTrue advancement platform (app.evertrue.com) only, and login to the ThankView platform is not affected.

This incident has been resolved. if you have any questions, please reach out to genius@evertrue.com

A fix has been implemented to this issue, and we are monitoring the results. We will be rerunning all failed gifts files. If you have any questions, please reach out to genius@evertrue.com

We have identified an issue which is causing EverTrue Gift Transactions files to fail during the import process. Only gift transactions files are currently affected, with no impact to other file types. If you have any questions please reach out to genius@evertrue.com

This incident had been resolved. We apologize for any inconvenience caused by the delays. If you have any questions please reach out to genius@evertrue.com

We are continuing to monitor for any further issues.

A fix has been implemented, and we are monitoring the results. Files are being processed in the order they were received, and we apologize for delays in import completion. If you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue which is causing a lag in the EverTrue importer. Files are being processed in the order they were delivered, but at a delayed rate. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. Queued imports are being processed in the order they were received, at standard rates. If you have any questions, please reach out to genius@evertrue.com

We have identified an issue which has caused lag in our import processes. Imports are processing, but at lower speeds than typical. If you have any questions please resch out to genius@evertrue.com

This incident has been resolved. We apologize for any delays in your files being processed due to the issue, and are working to ensure that files are processed in a timely and efficient manner. If you have any questions please reach out to genius@evertrue.com

A fix has been implemented, and we are monitoring the results. Imports should be appearing in console.evertrue.com as expected. If you have any questions, please reach out to genius@evertrue.com

We have identified the issue preventing files uploaded to upload.evertrue.com from being pulled over to console.evertrue.com and are working on a resolution now. We anticipate files should begin to appear in console.evertrue.com shortly, and files will be processed in the order they were received. We apologize for any inconvenience this may cause, please reach out to genius@evertrue.com if you have any questions.

We are currently investigating an issue which is preventing EverTrue import files uploaded to upload.evertrue.com from being pulled over to console.evertrue.com. Files uploaded are being held within the upload.evertrue.com directories, and once the issue has been identified and resolved, will be processed in the order they were received. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions or experience any issues with platform performance, please reach out genius@evertrue.com

We have identified the problem and are monitoring all systems to ensure platform performance. If you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue which is causing degraded platform performance in some account. If you have any questions, please reach out to genius@evertrue.com

AWS has resolved the issue and exports appear to be running normally again. We will continue to monitor.

Amazon AWS is experiencing issues with some of its services that we rely on which is causing delays in exports

The incident has been resolved. If you have any questions or experience any additional issues, please reach out to genius@evertrue.com

A fix has been implemented, and files uploaded to the SFTP server should appear in console.evertrue.com as expected. Files will be processed in the order they were received, and we apologize for any delay in your files processing caused by the issue. Please reach out to genius@evertrue.com if you have any questions.

We have identified an issue which prevented files from being picked up from the SFTP server and pulled over to console.evertrue.com. Files should begin appearing in console.evertrue.com shortly, and will be processed in the order they were received. We apologize in the delay in files being processed, If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

We are monitoring the results of the fix pushed earlier today. Our systems are working to decrease the file queue, but files uploaded to EverTrue may still remain "queued for import" longer than expected. If you have any questions, please reach out to genius@evertrue.com

Our importer is experiencing delays today. Our team has identified a possible root cause and is working to correct the issue, but when corrected, imports will still need to process in the order they were originally queued, which may continue through the day.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and have pushed a fix. If you are still experiencing issues, please reach out to genius@evertrue.com

We are currently investigating an issue which is causing some pages in app.evertrue.com, such as the constituents tab and some Facebook related pages, to fail to load as expected (users will receive a "There was a problem displaying this page" message). We are working to identify and resolve the issue now. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. If you experience any issues, please reach out to genius@evertrue.com

The issue has been identified the issue and are working towards resolution. Missing export files have been re-uploaded and should be available for download. If you have any questions please reach out to genius@evertrue.com

We are currently investigating an issue which caused some scheduled exports to fail being delivered last night. We have restarted the export process and anticipate that any missing scheduled export will be delivered shortly.

This incident has been resolved. If you have any questions or experience any issues, please reach out to genius@evertrue.com

The issue appears to have been resolved, and we are monitoring all systems. If you have any questions, please reach out to genius@evertrue.com.

AWS has been experiencing elevated error rates with some of their services, which are causing delays and timeouts within our service. AWS is actively working to resolve the issues, and we will return to normal status when we confirm their services are fully operational. This issue may impact all platforms/services. If you have any questions, please reach out to genius@evertrue.com

This incident has been resolved. If you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue which is preventing Facebook post data from loading in EverTrue under the Facebook tab. While post image and text will not appear, matched and unmatched engager data is still currently showing at the post level. We believe this is tied to the current Facebook outage, and will continue to monitor the situation/update our status page as things develop. If you have any questions, please reach out to genius@evertrue.com

The incident has been resolved. Imports are being processed in the order they were received, but may appear in "queued for import" status longer than is usual - if you have any questions, please reach out to genius@evertrue.com

AWS has begun restoring services and so our services are beginning their restoration. We are continuing to evaluate all of our services and restart items as needed. Import jobs will be queued at the moment and we will start processing again soon once we are sure the service is stable. We are evaluating all scheduled export jobs and will replay any jobs that can be re-run.

We are continuing to work on a fix for this issue.

The Amazon AWS services the platform runs on are experiencing outages at this time that our impacting a number of our services, including authentication. This includes SFTP authentication, which will impact imports, exports and access to the platform. Our team has been actively monitoring this since it started earlier this morning and once Amazon stabilizes, we will begin restoration of services and our Support team will work with clients on any import or export issues.

This incident has been resolved. Imports may still remain in "queued for import" status as it continues to process files in the the order they were received in. If you have any questions, please reach out to genius@evertrue.com

A fix has been implemented and we are monitoring the results. IF you have any questions, please reach out to genius@evertrue.com

We are currently investigating an issue affecting importer processing. At this time, files are being queued but processing may be delayed. We will continue to update status here, please reach out to genius@evertrue.com if you have any questions.