eToro Incident History

May 15, 2025

Report: "Scheduled Maintenance - Bitcoin Cash $BCH Network Upgrade (“Velma”)"

Last update 2025-05-15T12:00:00.000Z

Scheduled2025-05-15T14:00:00.000Z

Please note that Bitcoin Cash $BCH will undergo a scheduled network upgrade (“Velma”), expected to take place on Thursday, May 15, 2025 at 12:00 UTC. The upgrade will commence immediately at the beginning of Epoch #1747310400 and should last for a short period. Accessing and trading of Bitcoin Cash $BCH is not expected to be affected unless we deem the upgraded network unstable. If this occurs, $BCH trading will be disabled until the network stabilizes. eToro Crypto wallet send services for Bitcoin Cash ($BCH) will not be available, from one hour prior to the fork and for the duration. Coin transfer services for Bitcoin Cash ($BCH) may not be fully available for 3 hours prior to as well as during the fork, and coin transfer requests will be delayed until the upgrade has completed, and the network is deemed stable.Learn more about our Hard Fork policy here: https://www.etoro.com/news-and-analysis/etoro-updates/etoro-hard-fork-policy/.We apologize for any inconvenience and appreciate your understanding in this matter.Best regards,The eToro Team

In progress2025-05-15T12:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 7, 2025

Report: "Scheduled Maintenance - Ethereum $ETH Network Upgrade (“Pectra”)"

Last update 2025-05-07T10:05:00.000Z

Scheduled2025-05-07T12:05:00.000Z

Please note that the Ethereum $ETH blockchain will undergo a scheduled network upgrade (“Pectra”). The upgrade is estimated to take place on May 7, 2025, at epoch #364,032, at approximately 10:05 UTC and should last for a short period. eToro Crypto wallet send services for $ETH and ERC 20 tokens will not be available for one hour prior to as well as during the fork. Coin transfer services for $ETH and ERC-20 tokens services may not be fully available for 3 hours prior to as well as during the fork, and coin transfer requests will be delayed until the upgrade has completed, and the network deemed stable. Conversion services for ETH to GBP and EUR will also not be available.Accessing and trading of $ETH and ERC-20 tokens are not expected to be affected unless we deem the upgraded network unstable. If this occurs, trading services of $ETH and ERC-20 tokens trading services will be disabled until the network stabilizes. ETH staking services are expected to remain unaffected.Below is a list of ERC-20 tokens that will be temporarily impacted during the upcoming fork. Specifically, transfers from the eToro platform to the eToro Crypto wallet, and transfers from the wallet to external addresses, will be disabled for these tokens during this period.Tokens marked with an asterisk (*) are available to US clients:1INCH – 1inchAAVE – Aave *ALICE – MyNeighborAliceAMP – AmpANKR – AnkrAPE – ApeCoinAPI3 – API3AXS – Axie InfinityBAL – BalancerBAND – Band ProtocolBAT – Basic Attention Token * BICO – BiconomyBNT – BancorCHZ – ChilizCOMP – Compound *CRO – CronosCRV – Curve DAO TokenCTSI – CartesiDYDX – dYdXENJ – Enjin Coin *ENS – Ethereum Name ServiceFET – Fetch.aiGALA – GalaGRT – The GraphIMX – ImmutableKNC – Kyber NetworkLINK – Chainlink * LRC – LoopringMANA – DecentralandMKR – Maker *OGN – Origin ProtocolOXT – OrchidPOL – PolygonQNT – QuantREN – RenSAND – The SandboxSHIB – Shiba Inu *SKL – SKALE NetworkSNX – SynthetixSTORJ – StorjSUSHI – SushiSwapUMA – UMAUNI – Uniswap *YFI – yearn.finance *ZRX – 0xLearn more about our Hard Fork policy here: https://www.etoro.com/news-and-analysis/etoro-updates/etoro-hard-fork-policy/.We apologize for any inconvenience and appreciate your understanding in this matter.Best regards,The eToro Team

In progress2025-05-07T10:05:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 27, 2025

Report: "Deposit is currently unavailable"

Last update 2025-04-27T08:46:00.532Z

resolved2025-04-27T08:46:00.512Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2025-04-27T08:38:52.208Z

We are currently experiencing an issue affecting deposit processing on the platform. Some users may encounter: - Delays in deposit confirmations - Errors when attempting to make a deposit - Missing funds not yet reflected in account balance Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand how important this is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here. Sincerely, The eToro team

Report: "Deposit is currently unavailable"

Last update 2025-04-27T08:38:00.000Z

Investigating2025-04-27T08:38:00.000Z

We are currently experiencing an issue affecting deposit processing on the platform. Some users may encounter:- Delays in deposit confirmations- Errors when attempting to make a deposit- Missing funds not yet reflected in account balanceOur team is actively investigating the issue and working to resolve it as quickly as possible.We understand how important this is and sincerely apologize for the inconvenience. We’ll continue to keep you updated on our progress here.Sincerely, The eToro team

Mar 22, 2025

Report: "3rd Party provider maintenance"

Last update 2025-03-22T04:00:00.000Z

Completed2025-03-22T04:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-03-22T03:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-03-17T13:56:00.000Z

To consistently ensure that you have the latest features and capabilities at your fingertips, eToro performs periodic upgrades to our system. One of our 3rd party partners will undergo maintenance on March 22, 2025 from 03:00 GMT until approximately 04:00 GMT.During this window, there might be a delay in incoming and outgoing payments for EUR account (aka eToro Money) users in Europe, until after the maintenance has been completed. Additionally, payments may also be unsuccessful during the maintenance window, and will need to be re-executed after its duration.We apologize for any inconvenience and appreciate your understanding in this matter.Sincerely,The eToro team.

Feb 18, 2025

Report: "Temporary Platform Latency Affecting Order Execution"

Last update 2025-02-18T15:37:37.001Z

resolved2025-02-18T15:37:36.984Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2025-02-18T15:14:39.700Z

We are experiencing a temporary issue with latency on the platform which may impact some order execution. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible.

Report: "Some inbound and outbound payments from/to eToro Money are not reflected in balance"

Last update 2025-02-18T06:58:58.750Z

resolved2025-02-18T06:58:58.730Z

Dear eToro Money Customers, The issue has been resolved. We apologise for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2025-02-17T12:23:41.645Z

Dear eToro Money Customers, We are currently experiencing a technical issue due to a third-party provider affecting inbound and outbound transfers. While funds sent from eToro Money accounts have been deducted, they have not yet been reflected in recipient bank balances. Additionally, funds sent to eToro Money accounts are not appearing in balances as expected. Our team is working closely with our partners to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding. Sincerely, The eToro Team

Dec 19, 2024

Report: "Some deposits from external banks to eToro Money are not reflecting in eToro Money"

Last update 2024-12-19T19:21:49.817Z

resolved2024-12-19T19:21:49.805Z

Dear eToro Money Customers, The issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-12-19T17:03:55.054Z

We are continuing to investigate this issue.

investigating2024-12-19T17:02:44.438Z

We are currently experiencing a technical issue where GBP and Euro deposits are not reflecting in eToro Money accounts. We are working to solve this as quickly as possible. Sincerely, The eToro Team

Report: "Deposit and Withdrawal services on eToro Money are currently unavailable."

Last update 2024-12-19T11:09:28.669Z

resolved2024-12-19T11:09:28.650Z

Dear Customers, The issue has been resolved. We apologise for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-12-19T10:51:10.454Z

We are currently experiencing a technical issue affecting deposits and withdrawals from USD accounts to GBP/EUR accounts. As a result, some clients may encounter declines during transactions. Our technical teams are actively working to resolve the issue as quickly as possible. We will share updates on the status here. Thank you for your understanding and patience.

Dec 11, 2024

Report: "Some US clients might be not able to close/ open positions"

Last update 2024-12-11T18:57:50.799Z

resolved2024-12-11T18:57:50.785Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-12-11T16:29:23.643Z

We are experiencing a temporary issue with trading actions (Trade/Close) for specific instruments. This affects US clients only. We apologize for the inconvenience and appreciate your patience while our teams work to resolve it as quickly as possible.

Nov 18, 2024

Report: "Deposit is currently unavailable"

Last update 2024-11-18T17:52:58.935Z

resolved2024-11-18T17:52:58.918Z

Dear Customers, The deposit issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2024-11-18T17:06:19.311Z

We are currently experiencing a temporary issue that may impact some clients using our deposit service. In the meantime, you can deposit to your GBP/ EUR account (eTM) directly from your Bank account and invest directly from the trade execution screen without the need to manually deposit or withdraw to/from your USD-based investment account. You can find the details in the eTM app or they will already be saved on your Bank side if you already deposited this way in the past. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this as quickly as possible. For more information click here: https://www.etoro.com/trading/currency-accounts/explained Sincerely, The eToro Team

investigating2024-11-18T15:12:04.540Z

We are experiencing a temporary issue that may affect some clients, with our deposit service. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible.

Oct 7, 2024

Report: "Some clients might not be able to send funds from eToro Money accounts to external bank accounts"

Last update 2024-10-07T11:42:22.289Z

resolved2024-10-07T11:42:22.274Z

Dear eToro Money Customers, The issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-10-07T10:55:18.283Z

Please note that we currently have technical issues with one of the eToro Money services. Our engineers are working hard to resolve this problem. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 10, 2024

Report: "3rd Party provider technical issue"

Last update 2024-09-10T10:46:49.269Z

resolved2024-09-10T10:46:49.254Z

Dear Crypto Wallet Customers, The issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-09-10T08:52:05.252Z

Due to a technical issue with our service provider, all outbound payments from eToro Money EU and UK display as "Pending" on the app. Please do not re-initiate the same payment. The instruction has been received, and will eventually be executed. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jul 19, 2024

Report: "Some clients might not receive 2FA SMS"

Last update 2024-07-19T09:15:18.448Z

resolved2024-07-19T09:15:18.436Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-07-19T08:27:39.560Z

Please note that other services, including eToro Money transfer using the eToro Money app and Cryptocurrency transfers might also be impacted. Our team is aware of the inconvenience this may cause and is working diligently to restore full functionality as quickly as possible. We will provide updates as soon as they become available. Thank you for your patience and understanding during this time. Sincerely, The eToro Team

investigating2024-07-19T08:05:02.267Z

Hello, Please note that we are currently experiencing service degradation on Registration and Phone verification on eToro’s services due to Global IT outage Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jul 1, 2024

Report: "Some clients might not receive 2FA SMS"

Last update 2024-07-01T16:02:20.965Z

resolved2024-07-01T16:02:20.951Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-07-01T15:11:56.087Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

May 30, 2024

Report: "Some customers are not able to register to eToro platform"

Last update 2024-05-30T11:55:18.134Z

resolved2024-05-30T11:55:18.120Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-05-30T11:20:08.361Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

May 25, 2024

Report: "Registration is currently unavailable"

Last update 2024-05-25T10:07:48.519Z

resolved2024-05-25T10:07:48.506Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2024-05-25T09:47:20.776Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience.

May 24, 2024

Report: "Some customers might not be able to deposit"

Last update 2024-05-24T13:18:56.486Z

resolved2024-05-24T13:18:56.475Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-05-24T12:16:00.312Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

May 3, 2024

Report: "Delays in Trading actions"

Last update 2024-05-03T19:57:27.398Z

resolved2024-05-03T19:57:27.385Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-05-03T19:44:12.545Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-05-03T18:23:55.146Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-05-03T15:58:57.000Z

We are experiencing a temporary issue with a delay in opening and closing positions. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible.

Apr 30, 2024

Report: "Login is currently unavailable"

Last update 2024-04-30T11:01:03.488Z

resolved2024-04-30T11:01:03.476Z

Dear Customers, The Login issue has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-04-30T10:12:33.462Z

We are experiencing a temporary issue with our login service. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

Apr 8, 2024

Report: "Some customers might experienced login problems to the platform"

Last update 2024-04-08T14:27:55.755Z

resolved2024-04-08T14:27:55.739Z

Dear eToro Customers, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2024-04-08T12:37:14.489Z

Hello, Please note that we are currently experiencing technical issues with login to eToro platform. Our engineering team is working hard to resolve the issue. In order to manage your open positions, you can use the following link: https://offlinemode.etoro.com/ We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Apr 4, 2024

Report: "Trading actions are partially unavailable for US customers"

Last update 2024-04-04T11:02:32.290Z

resolved2024-04-04T11:02:32.277Z

This incident has been resolved.

monitoring2024-03-28T15:32:30.660Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-03-28T15:09:46.108Z

We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) for Equities, affecting only US customers. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

Mar 5, 2024

Report: "Some positions wrongly triggered by TP / SL"

Last update 2024-03-05T10:57:06.448Z

resolved2024-03-05T10:57:06.433Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-03-04T13:10:31.165Z

Hello All, We've detected the following issue in production and are currently investigating Issue: Cryptos wrongly triggered by TP Impact: At least 15 cases incoming so far Team assigned: T3, Trading An update will be provided within 3 hours or with significant updates

Feb 26, 2024

Report: "319 - EuroNatGas is not available for trading - Investigating"

Last update 2024-02-26T16:28:39.695Z

resolved2024-02-26T16:28:39.679Z

Fix was deployed and fix has been confirmed.

investigating2024-02-26T13:45:10.510Z

Hello, Please note that we are currently experiencing incorrect execution price for 319 - EuroNatGas. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Feb 20, 2024

Report: "Customers are unable to see Home option on eToro platform"

Last update 2024-02-20T16:49:59.631Z

resolved2024-02-20T16:49:59.618Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-02-20T15:46:38.138Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Feb 18, 2024

Report: "Degraded performance incident - Investigating"

Last update 2024-02-18T07:10:52.804Z

resolved2024-02-18T07:10:52.788Z

Dear Crypto Wallet Customers, The issue has been resolved. We apologise for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-02-15T09:00:49.037Z

Dear Crypto Wallet Customers, Please note that we currently have technical issues with one of the Crypto Wallet services. Our engineers are working hard to resolve this problem. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-02-15T08:56:51.254Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Feb 13, 2024

Report: "The user Charts are not visible on the platform"

Last update 2024-02-13T19:28:03.613Z

resolved2024-02-13T19:28:03.596Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-02-12T17:11:04.476Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-02-12T17:09:10.241Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Feb 12, 2024

Report: "Login to the platform is down"

Last update 2024-02-12T14:49:44.094Z

resolved2024-02-12T14:49:44.079Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-02-12T10:23:20.306Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Feb 11, 2024

Report: "Candles are not visible on the platform"

Last update 2024-02-11T15:00:57.350Z

resolved2024-02-11T15:00:57.334Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2024-02-11T14:02:03.001Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-02-11T13:40:18.846Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

identified2024-02-11T13:37:49.205Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

monitoring2024-02-11T11:52:38.384Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-02-11T11:24:07.495Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-02-11T11:23:29.204Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jan 28, 2024

Report: "Trading actions are partially unavailable - Virtual Environment"

Last update 2024-01-28T11:18:10.605Z

resolved2024-01-28T11:18:10.579Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2024-01-28T10:55:48.612Z

We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) in the Virtual Environment Trading in the main platform is working as expected. We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

identified2024-01-28T10:47:46.935Z

We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) in the Virtual Environment We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

identified2024-01-28T10:29:27.128Z

We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell). We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

Jan 21, 2024

Report: "Some customers might not be able to log in to eToro platform"

Last update 2024-01-21T14:39:20.108Z

resolved2024-01-21T14:39:20.094Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2024-01-21T07:53:09.488Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-01-21T07:02:05.734Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-01-21T06:30:45.551Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-01-21T05:54:54.114Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2024-01-21T05:22:54.000Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jan 3, 2024

Report: "Some customers might not be able to log in to the Money application"

Last update 2024-01-03T16:07:39.650Z

resolved2024-01-03T16:07:39.637Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2024-01-03T15:37:39.393Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Dec 15, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-12-15T10:47:09.774Z

resolved2023-12-15T10:47:09.758Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-12-05T16:35:04.224Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-12-05T16:31:39.187Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Dec 14, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-12-14T17:40:58.947Z

resolved2023-12-14T17:40:58.931Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-12-14T16:50:37.269Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-12-14T15:57:29.361Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Dec 7, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-12-07T10:32:40.872Z

resolved2023-12-07T10:32:40.858Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2023-12-04T06:45:28.757Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Dec 5, 2023

Report: "Test"

Last update 2023-12-05T09:12:11.894Z

resolved2023-12-05T09:12:11.879Z

Test

investigating2023-12-05T09:11:42.333Z

Tes

Dec 4, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-12-04T15:13:07.717Z

resolved2023-12-01T12:05:30.729Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-12-01T10:52:41.092Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

monitoring2023-12-01T10:49:55.985Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

monitoring2023-12-01T10:33:30.458Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-12-01T10:21:13.000Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-12-01T10:19:16.932Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Nov 14, 2023

Report: "Withdrawals is currently unavailable"

Last update 2023-11-14T10:53:34.678Z

resolved2023-11-14T10:53:34.663Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-11-14T10:04:28.968Z

We are experiencing a temporary issue with Withdrawals. We apologies for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible

Nov 8, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-11-08T14:46:36.465Z

resolved2023-11-08T14:46:36.447Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-10-23T15:10:09.125Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-10-23T15:09:32.088Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Report: "Degraded performance incident - Resolved"

Last update 2023-11-08T14:46:13.117Z

resolved2023-11-08T14:46:13.099Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2023-10-12T17:10:10.184Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Oct 4, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-10-04T10:42:13.630Z

resolved2023-10-04T10:42:13.611Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-10-04T09:46:27.790Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-10-04T09:40:28.538Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 21, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-09-21T15:05:45.092Z

resolved2023-09-21T15:05:45.074Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-09-21T13:05:13.863Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-09-21T09:19:51.454Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-09-21T09:19:14.396Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 10, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-09-10T09:33:00.647Z

resolved2023-09-10T09:33:00.631Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-09-10T09:17:27.411Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 7, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-09-07T13:47:29.219Z

resolved2023-09-07T13:47:29.205Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-09-07T09:18:35.342Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 5, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-09-05T13:20:34.106Z

resolved2023-09-05T13:20:34.084Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-09-05T11:35:22.196Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-09-05T11:34:00.373Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Sep 3, 2023

Report: "News feed is down in eToro platform"

Last update 2023-09-03T11:04:46.346Z

resolved2023-09-03T11:04:46.335Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-09-03T10:43:11.747Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Aug 10, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-08-10T13:11:37.959Z

resolved2023-08-10T13:10:01.053Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-08-10T08:52:41.521Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

identified2023-08-10T08:13:16.875Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

identified2023-08-10T08:12:12.533Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jul 30, 2023

Report: "Some customers might not be able to make deposit from external bank account to eMoney"

Last update 2023-07-30T07:43:07.122Z

resolved2023-07-30T07:42:41.000Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-07-28T08:45:30.997Z

Hello, There seemed to be a delay with funds transfer and it has been resolved now, we will keep monitor it for the next hours to make sure there are no delays anymore . We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-07-28T07:12:02.096Z

Please note that we currently have technical issues with one of the eToro Money services. Our engineers are working hard to resolve this problem. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-07-28T07:09:12.562Z

Please note that we currently have technical issues with one of the eToro Money services. Our engineers are working hard to resolve this problem. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jul 25, 2023

Report: "Degraded performance incident - Identify"

Last update 2023-07-25T15:59:08.449Z

resolved2023-07-25T15:59:08.438Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-07-25T15:37:33.337Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

identified2023-07-25T15:03:25.155Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jul 2, 2023

Report: "Deposit and withdraw via Credit card services aren't available"

Last update 2023-07-02T11:47:49.290Z

resolved2023-07-02T11:47:49.274Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2023-07-02T08:18:16.577Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

identified2023-07-02T08:17:12.392Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-07-02T07:10:14.391Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jun 29, 2023

Report: "Some customers might not be able to close or open position on eToro platform"

Last update 2023-06-29T14:55:35.023Z

resolved2023-06-29T14:55:34.999Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-06-29T14:17:47.152Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jun 27, 2023

Report: "Some clients May experience issue with opening stocks"

Last update 2023-06-27T17:04:30.107Z

resolved2023-06-27T17:04:30.096Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

identified2023-06-27T16:50:54.587Z

Hello The root cause of the problem has been identified and our engineering team is hard at work to resolve it. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-06-27T16:36:42.664Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jun 22, 2023

Report: "Degraded performance incident - Resolved"

Last update 2023-06-22T09:46:29.062Z

resolved2023-06-22T09:46:29.050Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

monitoring2023-06-21T13:19:48.519Z

Hello, We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

investigating2023-06-21T09:03:36.881Z

Hello, Please note that we are currently experiencing technical issues with one of eToro’s services. Our engineering team is working hard to resolve the issue. We appreciate your understanding and apologize for the inconvenience. Sincerely, The eToro Team

Jun 14, 2023

Report: "Clients May experience issue with Opening or closing position in US"

Last update 2023-06-14T14:43:29.589Z

resolved2023-06-14T14:43:29.575Z

Dear eToro Customers and Partners, The incident has been resolved. We apologize for the inconvenience and appreciate your understanding in this matter. Sincerely, The eToro Team

investigating2023-06-14T14:25:29.986Z

We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell). We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible