Historical record of incidents for ESET
Report: "Customers unable to access ESET Inspect and ESET MDR Dashboards"
Last updateThis incident has been resolved.
Affected instances / Dashboards are back in service.
The issue has been resolved. We are monitoring the situation.
We have identified the issue and we're working on a fix.
ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.
Report: "Customers unable to access ESET Inspect and ESET MDR Dashboards"
Last updateThis incident has been resolved.
Affected instances / Dashboards are back in service.
The issue has been resolved. We are monitoring the situation.
We have identified the issue and we're working on a fix.
ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.
Report: "ESET PROTECT Cloud audit logs are delayed."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The logs are being processed and sent without a delay.
The root cause of the issue has been identified. Delay is expected to be mitigated during the weekend.
Customer with enabled syslog sending feature can experience delay with new audit logs.
Customer with enabled syslog sending feature can experience delay with new logs.
Report: "ESET PROTECT Cloud audit logs are delayed."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The logs are being processed and sent without a delay.
The root cause of the issue has been identified. Delay is expected to be mitigated during the weekend.
Customer with enabled syslog sending feature can experience delay with new audit logs.
Customer with enabled syslog sending feature can experience delay with new logs.
Report: "ESET PROTECT Cloud is not sending Syslog events."
Last updateThis incident has been resolved.
The affected services are functional again. We will continue to monitor the situation.
The root cause has been found and the situation should improve.
We are currently experiencing an outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs from the PROTECT(cloud) instances.
Report: "ESET PROTECT incidents creation and updates are not working in US region."
Last updateThis incident has been resolved.
The affected services are functional again. We will continue to monitor the situation.
The root cause has been identified and we are working on the restoration of services.
We have received reports of issues affecting incident creation and various operations with incidents. Teams responsible are working on restoring of the functionality with our cloud services provider
Report: "ESET PROTECT Agents have problem with replication"
Last updateThis incident has been resolved.
The affected services are functional again. We will continue to monitor the situation.
The root cause has been identified and we are working on the restoration of services.
We have received reports of issues affecting agent replication and various operations with policies and tasks. Teams responsible are working on restoring of the functionality with our cloud services provider
Report: "In some regions, it is not possible to login into PROTECT instances."
Last updateThis incident has been resolved.
The issue has been fixed and we are monitoring the situation.
We are currently investigating this issue.
In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
In US and Canada regions it is still not possible to login into PROTECT instances. We are investigating the issue
This incident has been resolved
It is not possible to login to https://protect.eset.com/ We are investigating the issue
We are currently investigating this issue.
Report: "ESA push outage"
Last updateThis incident has been resolved.
A fix for this issue has been implemented. We are monitoring the situation.
Root cause was found
Push notifications for ESET Secure Authentications are not working. We are investigating the issue.
We are currently investigating this issue.
Report: "ESET PROTECT(cloud) sending syslog messages delayed"
Last updateThis incident has been resolved.
Some customers may continue to experience delays until the high volume of events in their queue has been fully processed.
Real-time log sending functionality is restored in EU region as well. Switching to monitoring phase.
- Real-time log sending functionality is restored in US region - EU region audit logs sending is up to date - Events from ESET Inspect and ESET Protect are still delayed in EU region by an hour - the delay is shortening over time and eventually will be gone.
The root cause has been found and the situation should improve
We are currently experiencing a partial outage affecting the transmission of syslog messages. This issue is impacting the ability to send logs(real-time) from the PROTECT(cloud) instances.
Report: "Problem with creating new installers in ESET Protect"
Last updateThis incident has been resolved.
Potential problem was identified and fix was applied.
Some users in the US region may experience problem with creating installers because of error "Failed to save installer" in ESET Protect.
Report: "Problem with log in to ESET Protect"
Last updateThis incident has been resolved.
Some customers experienced problem with login to ESET Protect. Problem was identified and fix was applied.
Users in US region can not login to ESET Protect because of error 404.
Report: "ESET Management Agents not connecting to ESET PROTECT"
Last updateThis incident has been resolved.
The root cause of the issue was resolved and the connection of the Agents should work again. We will continue to monitor the behavior.
We have received reports about ESET Management Agents not connecting to ESET PROTECT. We are looking into the issue and will provide updates in due course.
Report: "SMS for ESET Secure Authentication are not being delivered in North America"
Last updateThis incident has been resolved.
The cause of the issue was mitigated and SMS message delivery should be restored.
SMS messages for the ESET Secure Authentication are not being delivered in the North American region.
Report: "ESET PROTECT and ESET Inspect consoles in the US region might be unavailable for some customers"
Last updateThis incident has been resolved.
Availability of ESET PROTECT and ESET Inspect consoles in the US region has been restored. Mitigation of the problem not to reoccur is planned.
We have also received reports of issues with logging into the ESET Inspect consoles in the US region. Customers might receive "Login failed: This user does not have sufficient permissions to access ESET Inspect." errors.
We have received reports of issues with logging into the ESET PROTECT consoles in the US region. Customers might receive "Something went wrong..." errors. We will provide updates as the issue is investigated.
Report: "Enrollment failed errors in ESET Management Agent logs"
Last updateThis incident has been resolved.
We have identified the cause of the issue and performed a fix. The errors should no longer occur.
We have received reports of issues with newly installed ESET Management Agents, where the logs show enrollment failures. We will provide updates as the issue is investigated.
Report: "Creating new ESET Inspect instances impossible in Western Europe region"
Last updateThis incident has been resolved.
We addressed the issue and we're monitoring the situation.
Fix of the issue is rolled out.
We are identified the issue, working on the fix.
We are identified the issue, working on the fix.
We are currently investigating the cause of this incident
Report: "ESET PROTECT uncaught exception occurs after login into dashboard Status Ovierview"
Last updateThis incident has been resolved.
The issue has been addressed by an upgrade of ESET PROTECT instances.
Some users may encounter situations when an uncaught exception occurs, which can be dismissed by clicking on the continue button. The situation has already been identified and the fix should be implemented in the upcoming days.
Report: "ESET PROTECT: "Failed to load data" errors"
Last updateThis incident has been resolved.
The issue has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating reports of "Failed to load data" error when attempting to download a created installer in ESET PROTECT for some of our customers.
Report: "ESET PROTECT: Failed to load data errors"
Last updateThis incident has been resolved.
We have implemented mitigations for this behavior and the issue should no longer occur. We continue to monitor it closely.
We are investigating reports of "Failed to load data" errors being displayed in the ESET PROTECT for some of our customers.
Report: "Unable to edit/create EP policies"
Last updateThis incident has been resolved.
Users should now be able to create or edit existing policies in ESET Protect
Users are currently unable to create or edit existing policies in ESET Protect
Users are currently unable to create or edit existing policies in ESET Protect
Users are currently unable to create or edit existing policies in ESET Protect
Report: "ESET PROTECT not accessible"
Last updateThis incident has been resolved.
The issue was fixed, we continue to monitor the behavior.
We are investigating reports of ESET PROTECT not being accessible.
Report: "ESET Secure Authentication customers might be unable to log in"
Last updateThis incident has been resolved.
The issue was resolved and we continue to monitor the behavior.
The team responsible is working on a fix.
The root cause of the issue has been identified.
ESET Secure Authentication customers using ESET PROTECT Hub might be unable to log into the console. Log-in attempts might fail with Access denied, your company pool has no free license units. The two-factor authentication is working correctly.
Report: "ESET Business account login issues after planned maintenance"
Last updateThis incident has been resolved.
The issue has been fixed and is now under monitoring
Synchronization issue after migration for some accounts
Some users may experience login issues with their ESET Business Account. We are currently working on a fix. Thank you for your patience.
Some users may experience login issues with their ESET Business Account. We are currently working on a fix. Thank you for your patience.
Report: "Errors when scanning emails in Exchange online"
Last updateThis incident has been resolved.
Fix has been rolled-out. Exchange Online is now scanned as usual in all environments.
The team responsible is working on fixing the root cause of this issue.
We are investigating an issue that is causing some emails in Microsoft Exchange Online to not be scanned and errors to be shown in ESET Cloud Office Security. We will provide updates when more information is available.
Report: "ESET Cloud Office Security not available"
Last updateThis incident has been resolved.
We identified the root cause of this issue and applied a fix. The service should be fully restored, nevertheless, we will continue to monitor the behavior.
We are investigating reports of ESET Cloud Office Security being unavailable. We will provide updates to this issue in due time.
Report: "Some computer details in ESET PROTECT may be outdated"
Last updateThis incident has been resolved.
We are investigating reports of an issue that may cause some of the computer details in ESET PROTECT to be updated with a delay for a subset of customers.
Report: ""Failed to load data" errors in ESET PROTECT"
Last updateThis incident has been resolved.
A fix has been deployed and the errors should not manifest anymore. We will continue to monitor the situation.
We are investigating reports where some customers may see "Failed to load data" in their ESET PROTECT console.
Report: "Several workflows does not work as intended"
Last updateThis incident has been resolved.
Installer creation returns "Failed to load data", agent replication, config engine policy editing, installer creation and possibly other workflows were affected with this incident.
Situation seems to be stabilizing we will be monitoring the situation.
Fix has been enrolled.
We are working on the fix which will be deployed soon.
The issue has been identified and a fix is being implemented.
We are investigating reports of inability to create new installers in ESET PROTECT.
Report: "ESET PROTECT no longer sending events to syslog"
Last updateThis incident has been resolved.
Fix has been enrolled to all regions. Status switched to Monitoring.
Fix has been enrolled to all regions.
Fix is being deployed.
We are working on the fix which will be deployed soon.
The issue has been identified and a fix is being implemented.
We continue to investigate the issue and will provide updates in due course.
Some customers may experience issue with sending events from the EP to their Syslog server.
Report: "Unable to activate PROTECT and INSPECT from ESET Protect Hub"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Root cause has been identified.
We are investigating multiple reports of inability to create PROTECT and INSPECT instances from ESET PROTECT HUB.
Report: ""Last connected" time not updated in ESET PROTECT"
Last updateThis incident has been resolved.
The fix was deployed and the behavior should return to normal. We will continue to monitor the situation.
The root cause of the issue was identified and we are working on a fix.
According to the latest reports, the actual connectivity of agents may be affected. We continue to investigate the issue with high priority.
We are investigating reports of "Last connected" time column not showing up-to-date data in ESET PROTECT. We will provide more information as the investigation progresses.
Report: "ESET Connect unavailable"
Last updateThis incident has been resolved.
The underlying issue has been identified and fixed. We continue to monitor the behavior.
We are investigating reports of ESET Connect's unavailability. We will provide further updates shortly.
Report: "Computer "Last Connected" Time Might not Get Updated"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Computer "Last Connected" Time Might not Get Updated
Report: "ESET PROTECT(Cloud): "Failed to load data" error displayed in the Computers section"
Last updateThis incident has been resolved.
Instances were recovered. Monitoring.
The fix has been deployed, the recovery is in progress. It will take some time, as the instances need to be restarted. In case your instance is not available, wait just few minutes until it is fully started. Thank you for understanding.
The issue has been identified and a fix is being implemented.
Some customers might not be able to see the devices in the Computers view. Work-around until the issue is resolved is to access them indirectly i.e. via the drill-downs, using the search bar or the legacy reports. The teams responsible are working on it.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Report: "ESET Cloud Office Security - Some of the files could be scanned with delay, some of the files will be scanned with next change (scan skipped for last change)."
Last updateThe files are being scanned without limitations, further optimization will be deployed soon.
The issue has been identified and a fix is being implemented.
Report: "ESET Cloud Office Security - Files in Google Drive may not be scanned"
Last updateThis incident has been resolved.
A fix was applied.
Root cause has been identified. Hotfix mitigating the issue is planned to be released within the next 24H.
We are investigating reports that as of a few hours ago, some files uploaded to Google Drive may not be scanned, or may be scanned with a significant delay. We will provide more information as the investigation advances.
Report: "Users might be unable to log in"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "ESET PROTECT not available"
Last updateThis incident has been resolved.
We continue to monitor the behavior.
The issue should no longer be manifesting.
A fix was applied.
We identified the issue.
We are investigating reports of issues with ESET PROTECT. Customers may see a message "Failed to load data", "Service unavailable", "We are currently down for maintenance" or other errors upon login.
Report: "ESET Inspect: Some customers might experience issues with logging in"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified an issue with ESET Inspect. The affected users are unable to access their ESET Inspect instances. We are working on the fix.
Some of the ESET Inspect customers might experience issues with logging into the cloud console with error "Login failed: This user does not have sufficient permissions to access ESET INSPECT". Responsible teams are working on the issue.
Report: "ECOS US instances not accessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified an issue with ESET Cloud Office Security. The affected users are unable to access their ECOS instance. We are working on the fix.
We identified an issue with ESET Cloud Office Security. The affected users are unable to access their ECOS instance.
Report: "ESET Cloud Office Security: Newly created SharePoint Online root sites are not shown in the portal and are not protected"
Last updateThis incident has been resolved.
A fix has been applied. In order for ESET Cloud Office Security to continue securing newly added Sharepoint Online sites, administrators need to log into ESET Cloud Office Security and update consent by clicking “Update” in a window shown upon login, or by navigating to Settings and clicking “Update Consent for each tenant”.
Newly created SharePoint Online root sites are not shown in the ESET Cloud Office Security portal, objects in them are not scanned and logged.
Report: "ESET PROTECT: customers might be receiving "503 Service Unavailable" errors"
Last updateThis incident has been resolved.
We have identified the probable root cause and are continuing our investigation. For now the issue is mitigated.
We are still investigating what happened, but for now the issue is mitigated.
We are still investigating what happened, but for now the issue is mitigated.
We are investigation reports of receiving "503 Service Unavailable" error upon logging into the ESET PROTECT consoles.
Report: "Cannot create ESET INSPECT instances in USA region for more than 100 seats"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "ESET PROTECT - customers may experience http error 502"
Last updateThis incident has been resolved.
The issue was a short glitch and was quickly addressed. ESET PROTECT is now fully operational.
ESET PROTECT customers may experience http error 502 right after logging in.
Report: "ESET PROTECT not reachable"
Last updateThis incident has been resolved.
Issue has been resolved.
Issue has been resolved.
The issue has been identified and a fix is being prepared.
We received reports of ESET PROTECT not being reachable and "Bad Gateway" error being shown. We are investigating this issue and will provide more updates soon.
Report: "Can't create new Inspect instances in US region"
Last updateThis incident has been resolved.
We identified the source of the issue. We will provide more updates as the issue evolves.
We are investigating reports that customers in the US region may not be able to create new ESET Inspect instances.
Report: "ESET Inspect logging issue"
Last updateThis incident has been resolved.
The issue has been resolved.
Some customers might experience issues logging into their ESET Inspect consoles with error message "Login failed: This user does not have sufficient permissions to access ESET INSPECT."
Report: "ESET PROTECT - issues with agent connectivity, Live installers creation and download"
Last updateThis incident has been resolved.
The issue has been resolved.
Some customers in EU region may experience issues with ESET PROTECT Cloud, mostly but not limited to agent connectivity, Live installers creation (error says Failed to save installer) and Live installers download.
Report: "ESET MSP Administrator - Dashboard error"
Last updateThe issue has been resolved.
A fix has been implemented and we are monitoring the situation.
We identified an issue with ESET MSP Administrator. Some users may experience an error message saying "An unknown error occurred. Please reload the page and try again." in their Dashboard.
Report: "ESET MSP Administrator - Dashboard error"
Last updateThis incident has been resolved.
Issue has been fixed and we are monitoring the results.
We identified an issue with ESET MSP Administrator. Some users may experience an error message saying "An unknown error occurred. Please reload the page and try again." in their Dashboard.
Report: "Microsoft Azure services prevents creating new ESET Protect instances"
Last updateThis incident has been resolved
Between 09:42 and 14:36 UTC on 06 March 2024, a subset of customers with Azure SQL Database resources hosted in West Europe may have experienced intermittent issues when performing service management operations. Retrieving information about servers and databases through the Azure Portal may have resulted in an error or timeout. Server and database create, drop, rename, and change edition or performance tier operations may have also not complete successfully.
We have identified that the issue lies with Microsoft Azure services.