Is Envoy Down Right Now? Check if there is a current outage ongoing.

Our partner, Cloudflare, is currently experiencing a major outage that may impact services that depend on their infrastructure. At this time, our systems remain fully operational, but we are actively monitoring the situation to stay ahead of any potential disruptions. We will provide updates here as needed. You can also follow Cloudflare's status directly at: https://www.cloudflarestatus.com/

This issue has been addressed.

We're currently experiencing an issue where some of our website pages — including the main page and the jobs page — may be unavailable. You can still access Envoy directly by logging in at: https://dashboard.envoy.com/

We're currently experiencing an issue where some of our website pages — including the main page and the jobs page — may be unavailable. You can still access Envoy directly by logging in at: https://dashboard.envoy.com/

The cause has been identified, a fix released and the incident has now been resolved.

We are currently investigating an issue for users with data stored in our EU data centre where the App store page is not loading on the Envoy Dashboard.

We are currently investigating an issue for users with data stored in our EU data centre where the App store page is not loading on the Envoy Dashboard.

This incident has been resolved.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

We are continuing to investigate this issue.

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

This incident has been resolved

The dashboard functionality has been restored. We are monitoring the status

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

On Tuesday morning, we noticed delays in analytics job completion, which resulted in stale data appearing on customer dashboards. Some infrastructure components also experienced intermittent restarts, leading to brief service disruptions. Our engineering team investigated the issue in collaboration with AWS and identified a degraded task within the underlying cloud infrastructure as a contributing factor. As a precaution, we paused data processing, reverted recent changes, and initiated a controlled restart process around 4 PM PT, completing full recovery by approximately 10 PM PT. AWS later indicated that the behavior was due to a rare condition in their storage subsystem, which can affect performance when certain transactions run concurrently. Upon the internal corrective actions, all systems have since returned to normal.  If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

The underlying task has been completed, and analytics data is now up to date. We appreciate your patience while the functionality was being restored.

Due to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST. Until then, dashboards may show stale data. We appreciate your understanding. For any questions/concerns, please reach out to Envoy Support via hi@envoy.com

The incident has been resolved and we are continuing to monitor performance.

A fix has been implemented and we are monitoring performance.

We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty. Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.

We are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty.Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.

Due to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST.Until then, dashboards may show stale data. We appreciate your understanding.For any questions/concerns, please reach out to Envoy Support via hi@envoy.com

Our partner, Aruba ClearPass has confirmed that this issue is fixed

We are continuing to work on a fix for this issue.

We have identified that the Aruba Clearpass API is currently down and Aruba are currently investigating the cause and identifying a solution.

Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.

Some users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.

We are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.

This issue has been resolved

We are aware of an ongoing issue with the Envoy API's Flows endpoint. Our team is investigating to determine the cause.

This issue has been resolved

We are aware of an ongoing issue with the Envoy API's Flows endpoint. Our team is investigating to determine the cause.

The incident has been resolved. Please reach out to Envoy Support via hi@envoy.com for any questions/concerns!

The rooms and maps should be operational now, and we are currently monitoring

We are investigating an issue with maps and rooms tab not loading. Our team is actively working to determine the cause. We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via hi@envoy.com

The incident has been resolved. Please reach out to Envoy Support via hi@envoy.com for any questions/concerns!

The rooms and maps should be operational now, and we are currently monitoring

We are investigating an issue with maps and rooms tab not loading. Our team is actively working to determine the cause. We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via hi@envoy.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are extending the maintenance another hour due to unforseen events.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Envoy will be undergoing scheduled maintenance Friday, March 21, 2025 from 7:00 - 9:00 PM PT; THE Envoy dashboard and all other applications will be unavailable during this period.For any questions or concerns please contact Envoy Support at hi@envoy.com or via the live chat messenger.

The dashboard and mobile app load times issue has been resolved. Thank you for your patience. Please reach out to support team via hi@envoy.com for any further questions

The dashboard and mobile app load time issue has been mitigated, and performance is improving. We are monitoring for full recovery

We are currently experiencing slow load times on our dashboard and mobile app. Our team is investigating the issue

The incident has been resolved

The issue has been fixed and the emails are back to operational. We are currently monitoring the situation.

We are currently investigating an issue with our email notifications. Our team is actively working to determine the cause.

The issue(s) surrounding maps resources has been resolved, and full functionality has been restored. We appreciate your patience. For further assistance, please contact Customer Support via the chat messenger or at hi@envoy.com.

A fix for maps resources has been implemented, and we are actively monitoring and testing to ensure full functionality is restored. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at hi@envoy.com.

We are actively investigating issues with placing and managing resources on the map. The root cause has been identified, and a fix will be deployed shortly. We apologize for any inconvenience this may cause. For further assistance, please contact Customer Support via the chat messenger or at hi@envoy.com.

On December 17 at 10:50 AM PST, an internal data task ran repeatedly and caused an outage in one of our core servers. This resulted in an overload in processing jobs, which impacted one of our endpoints tied to logins, and in turn, caused dashboard login issues. By 11:30 AM PST, our team had identified the responsible job and worked to scale the system by pausing a few jobs to restore dashboard availability. However, due to the significant backlog in the queue, emails and notifications were delayed as the system recovered. Throughout the day, our team continued to optimize and scale up, managing the workload until we eventually cleared the backlog and got everything back to normal by 4:30 PM PST.  An internal post-mortem has been organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

This incident has been resolved. The dashboard is operational

We are currently experiencing an issue where our Envoy Dashboard is not loading

On December 17 at 10:50 AM PST, an internal data task ran repeatedly and caused an outage in one of our core servers. This resulted in an overload in processing jobs, which impacted one of our endpoints tied to logins, and in turn, caused dashboard login issues. By 11:30 AM PST, our team had identified the responsible job and worked to scale the system by pausing a few jobs to restore dashboard availability. However, due to the significant backlog in the queue, emails and notifications were delayed as the system recovered. Throughout the day, our team continued to optimize and scale up, managing the workload until we eventually cleared the backlog and got everything back to normal by 4:30 PM PST.  An internal post-mortem has been organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

The incident was resolved on/around 5:00pm PT - we appreciate your patience as we monitored the issue to completion. For any additional questions, please contact Customer Support via the live chat messenger and/or hi@envoy.com.

A fix has been implemented, and we are actively monitoring to ensure the service remains stable without further disruption. We sincerely apologize for any inconvenience this may cause. If you have feedback or need assistance, please don't hesitate to contact Envoy Customer Support through the live chat messenger or by emailing us at hi@envoy.com.

Our team has identified the root cause of the secondary dashboard accessibility issue related to the mobile app & QR codes and is actively working on a resolution. We sincerely apologize for any inconvenience this may cause. If you have feedback or need assistance, please don't hesitate to contact Envoy Customer Support through the live chat messenger or by emailing us at hi@envoy.com.

We are aware of an issue where users are unable to receive the QR code confirmation email when logging into the mobile app. Our team is currently investigating the issue

The incident related to two-factor authentication in our Envoy EU instance has been resolved at approximately 5:45pm PT. If you experience any ongoing disruptions, please contact Envoy Customer Support via the chat messenger or via hi@envoy.com.

The issue has been identified, and a workaround is now available for existing EU customers. A formal fix will follow for new customers leveraging Envoy EU. For assistance, please contact Envoy Customer Support via the chat messenger or at hi@envoy.com.

We are aware of an issue affecting some users who cannot log in due to email deliverability problems with two-factor authentication. This appears to be impacting a subset of companies using our EU dashboard. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

The issue causing delays in Wi-Fi integration entries has been successfully resolved. We appreciate your patience during this time; a detailed root cause analysis will be shared in the coming week. For any remaining issues, please contact Envoy Support via the live chat messenger or hi@envoy.com

A resolution has been implemented to mitigate latency issues for Meraki and Aruba Central. If you have any immediate questions or concerns, please contact Envoy Support via the live chat messenger or email us at hi@envoy.com.

We have identified the root cause of the issue and are currently implementing solutions to address the data delays impacting Aruba Central and Meraki integrations. Resolutions for any remaining Wi-Fi integrations will be addressed subsequently.

We are currently investigating an issue affecting Wi-Fi integrations (e.g., Aruba Central, Meraki), where signals are not converting into successful entries real-time. We will provide an update on the matter as soon as possible. For any immediate questions or concerns, please reach out to Envoy Support via the live chat messenger or at hi@envoy.com.

We have confirmed that the Envoy Dashboard and mobile app have fully recovered. Our team will continue to monitor all product components to ensure ongoing stability.

Engineering has identified a solution to the login error affecting some users and is actively working to implement and validate the fix.

The issue impacting email notifications and visitor invites has now been resolved by our email delivery partner. Thank you for your patience, and we apologize for any inconvenience caused.

We’re currently experiencing a delay in email notifications and visitor invites due to service delays with our email delivery partner. We’re closely monitoring the situation. Thank you for your patience, and we apologize for any inconvenience this may cause.

A temporary AWS outage led to a map load failure impacting a limited number of companies.

Between 12:28 PM PST - 12:46 PM PST, Envoy was unable to access map floor images from our service provider.

The incident has been resolved, and we are continuing to monitor performance.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being tested.

We have received reports that some users are unable to sign in their visitors from the Invite Log on the Envoy dashboard. Signing in Visitors on the Visitor Kiosk iPad and Visitor Log is unaffected. Our teams are investigating the issue at the moment.

At 4:39pm EDT, Brivo confirmed all known impacts of this outage have been resolved; they are continuing a heightened state of monitoring moving forward but please reach out to Support via hi@envoy.com if you experience any subsequent issues. For additional information regarding this outage please visit: https://status.brivo.com/

We’re currently experiencing an issue with our Brivo app due to a service interruption on the Brivo API. Our team is monitoring the situation closely, and you can check the Brivo status page for real-time updates: status.brivo.com. For any issues, please contact Envoy Support at hi@envoy.com.

On September 18, 2024, at approximately 5:00 AM PDT, Envoy noted a spike in errors from one of our services affecting our applications, causing accessibility issues to the Envoy Dashboard. Our engineering team analyzed our internal systems and resolved the issue by scaling our services, successfully restoring dashboard functionality. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

We have confirmed the Envoy Dashboard & mobile app have now fully recovered; we'll continue to monitor all product components and a preliminary root cause will be posted to the Status Page shortly.

Envoy has identified the issue and the Dashboard & Mobile App are in the process of recovering; our technical team will be monitoring closely for any pockets of unavailability. We will provide an additional update shortly once all components are fully verified. As always, for any questions/concerns, please contact Support at hi@envoy.com.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue with the Envoy Dashboard and Mobile App not loading content. Our engineers are aware and are investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing an issue with the initial install of Slack or Teams. Our engineering team is working to identify the root cause and implement a solution.

Our Engineering team has resolved the issue related to pre-registration emails not being delivered; an internal post-mortem will conducted to identify the root cause and be provided in line shortly. For any issues related to this matter, please contact Envoy Support at hi@envoy.com.

We are currently investigating reports of guest invite (pre-registration emails) not being delivered; our Engineering team has been notified and an update will be provided shortly. For any issues related to this matter, please contact Envoy Support at hi@envoy.com.

This issue has been resolved

We are seeing services recover and are monitoring the situation

Our team has identified the issue and are working on a fix

We are aware of an issue with host notifications not sending to a set of customers and are investigating the issue

This issue has been resolved. Rooms tab should be back to normal operation

We are currently aware of an issue with Rooms tab not loading on the dashboard

The issue should be resolved now

Due to one of our dependent services, we are currently experiencing data loading issues on the Occupancy, Attendance and Room analytics. Our team is working on it and estimates it will return in ~ 2 hours. We apologize for any inconvenience this has caused and update as soon as we can.

This incident has been resolved and we are continuing to monitor performance.

Our partners implemented a fix, and we are continuing to monitor performance.

Our partners have identified a cause of the elevated error rates and high latencies across the app, and are working towards resolution

Our partner is reporting an issue with their systems resulting in delayed messaging to our Customer Support team through the Live Chat and Email functionality. Messages may be delayed or missed.

The issue has been resolved. However, if you continue to experience any problems, please reach out to Envoy Support for assistance.

We're investigating the issue with the Envoy Dashboard not loading.

The incident has been resolved, and our teams are continuing to monitor performance.

We have identified the cause of this issue, a fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We have received reports that some users are seeing an error page when attempting to change their login password from dashboard.envoy.com Our team is aware and currently investigating.

On April 1st at 11:30 AM, our Rooms tablets experienced a brief disconnection issue due to a missing authentication header in the latest version. Our team was able to identify the issue internally and resolved it by releasing an updated version that incorporated the necessary headers, thus resolving the issue.

Our Rooms iPad briefly got disconnected, causing a temporary disruption in the Rooms service. The issue has been resolved by our team swiftly!

On February 21, Envoy’s Brivo integration was inadvertently rolled back to an older version causing disruption in auto-check in process for Employees. Our team swiftly identified the issue and resolved it by rolling the integration to the latest version and thus restoring functionality.  Following the resolution, an internal post-mortem has been organized to analyze the incident and note key learnings, and action items to prevent similar incidents in the future. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager

This issue has been resolved; if you are still experiencing issues, don't hesitate to contact support.

We are currently investigating an issue with the Brivo Integration, which is preventing automatic user sign-ins. Our team is working on resolving this and will provide an update as soon as possible.

On March 13 and 14 at ~ 6.15 AM PDT, we experienced an increased load on some scheduled communication requests between two services due to a client limitation, leading to performance issues for a subset of customers. After a thorough root cause analysis, our team was able to identify and mitigate the issue, restoring dashboard functionality.  Following the resolution, an internal post-mortem has been organized to analyze the incident and note key learnings, and action items to prevent similar incidents in the future. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

This issue has been resolved; please reach out to Envoy support if you are still seeing issues.

Our team has identified the issue and is working to resolve it.

We are currently looking into an issue where the Envoy Dashboard is not loading.

On March 13 and 14 at ~ 6.15 AM PDT, we experienced an increased load on some scheduled communication requests between two services due to a client limitation, leading to performance issues for a subset of customers. After a thorough root cause analysis, our team was able to identify and mitigate the issue, restoring dashboard functionality.  Following the resolution, an internal post-mortem has been organized to analyze the incident and note key learnings, and action items to prevent similar incidents in the future. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

This issue has been resolved

We are currently investigating an issue with the Envoy Dashboard not loading. Our team will provide an update soon.

On March 19th at 6:24 AM PDT, Envoy experienced an overload to our database causing web requests to slow down across the system, leading to a degraded mobile apps and web dashboard performance and slow badge event processing. Our team took measures to restore the functionality to normal by relieving the database of queued requests. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via [hi@envoy.com](mailto:hi@envoy.com) or contact your dedicated account manager.

Our Engineering team has implemented a solution to the latency issues noted within our mobile apps and web dashboard; residual impact to our access control integrations have also been addressed. An internal post-mortem will be organized to analyze the incident and note key learnings, and action items. If you have any concerns or require additional information, please don't hesitate to contact our Customer Support team via hi@envoy.com or your dedicated account manager.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing a partial service disruption to our mobile app. This may cause pages to be slow or unresponsive Our engineering team is working to identify the root cause and implement a solution. Logged in users may be affected.

This issue has been resolved. If you are still experiencing any problems, please contact our support team.

Our team has deployed a resolution for this, and we are monitoring it.

We are investigating an issue where Brivo badge events sign-in is not working for some users. We will update once we have more information.

The issue regarding Envoy invites and welcome emails has been resolved. If you continue to experience issues, please contact support.

We are currently investigating an issue that is causing email notifications, invites, and welcome emails not to be sent through Envoy. We apologize for any inconvenience this may cause and will provide an update as soon as possible.

The issue is with rules is now resolved

We are aware of an issue with Rules not triggering during sign in or saving during setup. Our team is currently investigating the issue

Functionality has been restored and our support team are now ready to help. We will continue to monitor performance.

Our partner company has advised that most chat functionality has been restored to normal. There may be a slight delay in responses in chat and email. We are continuing to monitor performance.

Our partner have identified a possible fix and are bringing to implement it now.

Our partner company that provides chat and email functionality for our support team is currently experiencing an outage, this is causing a delay in our response time. We will update once our partner has resolved this issue..

The issue regarding Envoy invites and welcome emails has been resolved. If you continue to experience issues, please contact support.

We have identified the issue that is causing problems with Envoy email notifications, invites, and welcome emails. Our team is working on a solution.

We are currently investigating an issue that is causing email notifications, invites and welcome emails to not be sent through Envoy. We apologize for any inconvenience this may cause and will provide an update as soon as possible.

The issue with Occupancy dashboard and Analytics should be resolved now. Thanks for your patience while our team fixed the issue.

We are aware of data loading issues on the Occupancy Dashboard and other analytics. Our team is working on it and estimates it to be back in ~ 3 hours. We apologize for any inconvenience this has caused.

Envoy services are operational again.

We are continuing to investigate this issue.

We are investigating an issue with multiple Envoy services not loading.

We are investigating the issue with the Envoy dashboard not loading.

The incident has now been resolved and services have returned to normal. Our team will continue to monitor performance.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix being rolled out.

We are continuing to investigate this issue.

We are currently investigating an issue where Desks and other Points of Interest may be missing from the Live Map on Desktop and Mobile.

This issue has been resolved; please contact support if you are still experiencing issues.

Envoy is currently experiencing intermittent loading issues with the dashboard. Our team has identified the problem and is working to resolve it.

This issue has been resolved.

We are aware of an issue with the dashboard and mobile not loading. Our team is looking investigating this.

This issue has been resolved, please reach out to support if you need further assistance

Our Teams have deployed a resolution and are monitoring all systems.

Envoy is investigating an issue affecting some users's ability to log in to Connect. We are working on a resolution.

The access control integration delays have been resolved. Please reach out to Envoy Support if you're still experiencing issues.

We're aware of delays with the Openpath access control integration, and we're working to resolve the issue.

This issue has been resolved. If you continue to experience problems, please reach out to Envoy Support.

We have deployed a fix and are currently monitoring the issue to ensure that it has been resolved.

All services (web, visitor kiosk, mobile) have degraded performance. We have identified the issue and are deploying a fix.

All services (web, visitor kiosk, mobile) are currently seeing degraded performance. We are continuing to investigate this issue.

We have received reports that the Envoy dashboard is offline or slow to load. Visitor kiosk devices may show a message that Envoy is offline. Our teams are investigating now.

This incident has been resolved.

We are currently experiencing auto sign in issues with our Brivo Integration. This is due to an ongoing Brivo outage affecting their API We are monitoring https://status.brivo.com/

This issue has been resolved. Please contact Support if you are still experiencing problems.

We are continuing to work on a fix for this issue.

We have identified that the issue is caused by Cloudflare, one of our providers. Our team is monitoring the situation.

We are investigating reports of Envoy Mobile and Dashboard failing to load. We will provide an update as soon as possible.