Historical record of incidents for Envoy
Apr 15, 2025
[04/15/2025] - Envoy Dashboard Unavailable
Last updateWe are continuing to investigate this issue.
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com
Apr 8, 2025
[04/08/2025] - Envoy Dashboard Unavailable
Last updateWe are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause.We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com
Apr 2, 2025
Visitor Log may appear empty after navigating to the Invite Log
Last updateWe are receiving some reports that when leaving the Visitor Log on the Envoy Web Dashboard, navigating to the Invite Log and then back to the Visitor Log, the Visitor Log may appear empty.Logging out of the dashboard and then back in should return normal functionality. Our teams are investigating the cause.
Apr 1, 2025
Real-Time Analytics are temporarily paused
Last updateDue to an internal process temporarily impacting system performance, we've paused the tasks that update analytics in real time. These processes will resume after office hours, and we expect analytics functionality to be fully restored by 9 PM PST.Until then, dashboards may show stale data. We appreciate your understanding.For any questions/concerns, please reach out to Envoy Support via hi@envoy.com
Aruba ClearPass indicating "In Progress" on the Visitor Log
Last updateSome users are reporting that the Aruba Clearpass integration is not sending Wi-Fi credentials to Visitors, with a status of "In Progress" shown on the Visitor Entry. Our team are investigating possible causes at this time.
Aruba ClearPass Integration showing as "In Progress" on the Visitor Log
Last updateWe are currently investigating an issue where a user signs in and the Aruba Clearpass progress is shown as "In Progress" on the Visitor Log and visitors are not receiving their Wi-Fi credentials.
Mar 28, 2025
[03/28/2025] - Envoy API experiencing issues
Last updateThis issue has been resolved
We are aware of an ongoing issue with the Envoy API's Flows endpoint. Our team is investigating to determine the cause.
Mar 27, 2025
03/26/2025 - Maps and Rooms tabs Not Loading
Last updateThe incident has been resolved. Please reach out to Envoy Support via hi@envoy.com for any questions/concerns!
The rooms and maps should be operational now, and we are currently monitoring
We are investigating an issue with maps and rooms tab not loading. Our team is actively working to determine the cause. We apologize for the inconvenience this has caused and appreciate your patience while our team is working on it. For any questions, please reach out to Envoy Support via hi@envoy.com
Mar 22, 2025
US/EU Maintenance
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We are extending the maintenance another hour due to unforseen events.
03.21.2025 [US/EU] Envoy Scheduled Maintenance
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Envoy will be undergoing scheduled maintenance Friday, March 21, 2025 from 7:00 - 9:00 PM PT; THE Envoy dashboard and all other applications will be unavailable during this period.For any questions or concerns please contact Envoy Support at hi@envoy.com or via the live chat messenger.