Is Enable Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved by Microsoft. We will continue to monitor the situation over the next hour.

Microsoft have identified the issue, and are working on potential mitigation paths.

We are aware of a Microsoft Azure outage that is preventing calculations in the Claims app from running. The Claims app itself is still accessible.

This incident has been resolved by Microsoft. We will continue to monitor the situation over the next hour.

Microsoft have identified the issue, and are working on potential mitigation paths.

We are aware of a Microsoft Azure outage that is preventing calculations in the Claims app from running. The Claims app itself is still accessible.

We've now resolved this issue and PDFs will load as appropriate. We're continuing to put measures in place to prevent this from happening again.

We are aware of an issue affecting Trading Program PDF generation. 'Summary' views of a Trading Programs are currently unavailable. We will provide updates here.

We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period.

We are aware of an issue with SFTP access in the US Live environment. We are currently investigating.

This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 09:20 and 10:19 (ET).

We are continuing to investigate this issue.

Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

**Summary** Across the period of Friday 9th - Saturday 10th June, several Enable Trading programs channels, hosted in the UK Live environment, experienced general slowness and performance issues. Examples of this were slow load times, slow program line saves, and long waits for reports to run. These processes seemed to be slow, however, they would not complete during the incident. Additionally, some users also found that any actions they undertook would fail instantly. ‌ **Cause** The root cause of this problem was located within Microsoft’s Azure servers, on which Enable is hosted upon. Database locking was occurring, which prevented any tasks requested in the user interface from being completed and stored on the database. As the problem was with the server itself, Microsoft were required to fix it. ‌ **Preventative measures** To improve communication during incidents, going forward, we will improve both the transparency and frequency of our communication during any severe incidents or outages in the platform. This will provide clarity that Enable are aware of the issue and are working as a priority to resolve it. Our status page will be much more prominent in our communication and handling of incidents. To improve the speed at which we identify incidents, we will extend our monitoring and tracking. These targeted improvements will plug monitoring gaps that were identified by our teams, whilst investigating the root cause of this incident. This will allow us to identify the specific cause of the issue sooner, should this happen again.

The connectivity and performance issues have been resolved and all systems are functioning normally.

Microsoft has applied some fixes and we are seeing connectivity and performance returning to normal levels. We are continuing to monitor the situation.

Our current working theory is that a replication process is preventing writes to the database. The configuration of this is managed by Microsoft, and we're working with them to identify a fix for the root cause. In the meantime, we're investigating other approaches to work around the underlying issue.

We're aware of a performance issue affecting many UK users of the Enable platform and have a team of Engineers working to resolve this with urgency.

This incident has been resolved and Trading Programs is now accessible again.

We are currently aware of an issue with Trading Programs UK. We are investigating and will post updates as soon as we can.

A number of key areas of the platform were inaccessible, for a period of approximately 20 minutes, between 11:53 and 12:11

Enable experienced a temporary outage in the UK Live environment, for a period of 30 minutes, between 9:55 am and 10:25 am.

This incident has been resolved. We apologize for the inconvenience.

Customers whose channels are hosted in UK Live are currently experiencing an outage in the Trading Programs application. We are investigating this as a priority.

This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 15:00 and 16:10 (GMT).

Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

This incident has been resolved.

We are continuing to investigate this issue.

Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

Between 10:19 and 11:23, the entire Enable platform experienced unexpected performance-related issues. This resulted in some periods of unavailability.