Is EmploymentHero Down Right Now? Check if there is a current outage ongoing.

A fix has been implemented and we are monitoring the results.

We’re currently experiencing an outage impacting access to our website, due to a broader issue with Cloudflare - a third-party provider that supports our infrastructure. This may prevent you from accessing certain pages or features on our site. We're closely monitoring the situation and will provide updates as more information becomes available. Thank you for your patience and understanding - we’ll keep you updated here.

We've addressed an incident that was impacting some users' access to pay run screens. Services are recovering, and we're continuing to monitor.

We are continuing to investigate this issue.

We are currently investigating this issue

We are currently investigating this issue however, in the meantime if you need urgent support, please email success@employmenthero.com and your query will be directed to the relevant teams.

we reverted a plugin setting, and also rolled back some changes to our hosting

We are continuing to investigate this issue.

Our team is aware of an issue with our marketing website. Investigations are ongoing. The current symptom is a 404 error PAGE NOT FOUNDUpdates to follow.

we reverted a plugin setting, and also rolled back some changes to our hosting

We are continuing to investigate this issue.

Our team is aware of an issue with our marketing website. Investigations are ongoing. The current symptom is a 404 error PAGE NOT FOUND Updates to follow.

This incident has now been resolved, thankyou for your patience whilst we looked into this

Our engineers have identified the issue and are in the process of deploying a fix which we expect to complete in ~60 minutes.Thank you for your patience

Our engineers are investigating an issue impacting EH HR to Payroll integration for a small number of customers.We apologise for the inconvenience.

This incident has now been resolved, thankyou for your patience whilst we looked into this

Our engineers have identified the issue and are in the process of deploying a fix which we expect to complete in ~60 minutes. Thank you for your patience

Our engineers are investigating an issue impacting EH HR to Payroll integration for a small number of customers. We apologise for the inconvenience.

This issue has been resolved. Thank you.

Our engineers have identified the cause of this issue and are currently working on a resolution. Thank you for your patience.

We are aware of an issue with file functionality for EH and EH Jobs, including accessing files. We are working on a fix and will update shortly.

The submissions backlog has successfully processed and this incident is now resolved. Thank you.

This issue has been resolved and ATO submissions are processing as expected. Any backlog of submissions during the issue are due to clear within the next 24 hours. Thank you.

ATO submissions may be experiencing processing delays due to an issue with a downstream partner. Our engineers are currently working with this partner to resolve the issue and we expect submissions will be automatically processed upon resolution. We apologise for any inconvenience caused.

This incident has been resolved. Thankyou for your patience whilst we investigated

We are continuing to investigate this issue.

You may experience delays to background tasks which include creating and finalising pay runs, generating report packs, and clocking in or out. Our engineers are investigating urgently. Thank you for your patience.

This issue has been resolved. We apologise for any inconvenience caused.

Our engineers report that we are experiencing another spike of performance degradation. Investigations are ongoing, thank you for your continued patience.

Payroll platform performance has been restored. Our engineers are continuing to monitor.

The payroll platform is currently experiencing degraded performance. Our engineers are investigating urgently. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineers have identified the issue and are currently deploying a fix. We will provide an update once deployment has completed.

Our engineers are currently investigating an issue causing an error for some customers when issuing HR documents. This issue impacts basic editor (also known as the PDF editor) users only, advanced editor users are unaffected. We apologise for the inconvenience.

This incident has been resolved.

A fix has been implemented and the issue appears to be resolved. We will continue to monitor the results

We are currently urgently investigating this issue

This issue has been resolved. Thank you for your patience.

The following services are currently unavailable: - HeroAI - SmartMatch searches - AI widgets (shoutout, AI candidate summary etc) Our engineers are investigating the issue. Thank you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some EH HR reports are not working as intended. We are currently investigating this issue.

Our monitoring has confirmed this incident has been resolved. Thank you.

This incident has been mitigated and our engineers are continuing to monitor.

Our engineers have identified the issue and are deploying a fix. We will provide an update once this has been deployed.

Our engineers are continuing their investigation into this issue.

Our engineers are currently investigating an issue preventing some customers from logging into Swag app. Note that this is only impacting fresh sessions, existing sessions are working as intended. Thank you for your patience

Our engineers have resolved this issue. Thank you.

Our engineers are aware of reports of a small number of customers receiving an error when accessing the HR platform. Whilst we address the issue, impacted customers may access the platform using an alternate internet connection (for example their mobile hotspot) Thank you for your patience.

Continued monitoring has confirmed this issue has been resolved. Again, we would like to sincerely apologise for the extended disruption experienced this morning and appreciate your patience throughout.

Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.

Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.

We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.

Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.

Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.

Our engineers are continuing to investigate this issue under the highest priority. Thank you for your patience.

Our engineers are currently investigating the issue preventing customers from accessing the Payroll platform. We apologise for the inconvenience

Monitoring has confirmed this issue has now been resolved. We apologise for any inconvenience caused.

Our engineers have resolved this issue and will continue to monitor. Customers will be able to login following a page refresh. (Note: there is no longer a need to clear cache) Thank you for your patience.

Our engineers are continuing their investigation of the underlying cause of the login delays. A reminder that clearing your cache and cookies will resolve the issue. Thank you for your continued patience.

Our engineers are investigating the cause of page loading issues when customers are attempting to login to the HR platform. As a workaround, customers can clear cache and cookies on their browser which will enable them to log in. Thank you for your patience.

This incident has been resolved.

We are currently investigating an issue with RTI submissions

Customers may have experienced problems logging into the platform earlier today. Our engineers have identified and mitigated the problem, and will continue to monitor the situation

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with the payroll platform outage, we will update you with further information in due course.

Our engineers have confirmed this issue has been resolved. Thank you for your patience.

Our engineers have confirmed the degraded performance in the UK is caused by an issue with an upstream provider. Mitigation is in place and we are continuing to monitor. We apologise for the inconvenience.

We are currently investigating this issue. Looks to be UK/EU specific.

This incident has been resolved.

The issue has been identified as predominantly effecting UK and EU regions. Intermittent latency may still be an issue until fully resolved.

Performance has improved, our engineers are continuing to investigate the cause. Thank you for your patience.

We are currently investigating this issue.

Our engineers have confirmed this issue has been resolved. Thank you for your patience.

There is currently an issue preventing customers from loading an employee's super fund details. The cause has been identified and a fix is currently being deployed. We apologise for the inconvenience and will update this page when the deployment is complete.

Our engineers have confirmed this issue has now been resolved. If you were impacted by this issue, please review and submit the batches that were previously displaying the error. We apologise for the inconvenience.

Our engineers are continuing their investigations into the cause of this issue. We appreciate your continued patience and understanding.

Our engineers are continuing to investigate the cause of this issue. Thank you for your patience.

Our engineers are currently investigating an issue causing some customers to receive the following error message when creating a super batch: "The organisation name in the fund details must be provided" We apologise for the inconvenience and will provide further updates within the hour.

Zendesk have confirmed their voice partner has resolved this issue. Thank you for your patience.

Zendesk are currently experiencing issues with their voice partner, impacting both incoming and outgoing voice quality to our customer care team. Whilst this issue is ongoing, we encourage you to access support via ticketing or chat. We apologise for the inconvenience.

Our engineers have mitigated the intermittent performance issues experienced earlier today. The Payroll platform is performing as expected and we will continue to monitor closely. Thank you for your patience.

Our engineers are continuing to investigate the cause of the earlier intermittent performance degradation. Our infrastructure remains scaled up and the platform is performing as expected. Thank you for your patience.

Our engineers are continuing to investigate the cause of intermittent performance degradation on the Payroll platform. We have added additional resources whilst our investigation continues. We apologise for any inconvenience caused.

We recently experienced a brief window of degraded performance on our Payroll platform due to higher than expected load. We have scaled up our infrastructure and our engineers are continuing to monitor.

This incident has been resolved.

We are currently investigating the issue with the support widget being unavailable in the HR platform only. You are able to contact us through the following page: https://help.employmenthero.com/hc/en-gb/requests/new

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This issue has now been resolved. We apologise for any inconvenience caused.

Our engineers are currently investigating an issue causing an intermittent outage on our website www.employmenthero.com. Access to our HR and Payroll service remains unaffected. Thank you for your patience.

Monitoring has confirmed this issue has now been resolved. We appreciate your patience.

The intermittent performance degradation impacting UK customers has stabilised. Our engineers are continuing to monitor. Thank you for your patience.

Whilst performance has improved, our engineers are still investigating the cause of the issue. Thank you for your patience.

Our engineers are currently investigating the cause of the intermittent degraded performance in the UK when accessing the HR platform. We apologise for the inconvenience and will update you as soon as possible.

Our engineers have resolved this issue. The link provided in both the existing and newly generated onboarding emails will now correctly take the user to the set password page. Thank you for your patience.

We are currently investigating an issue causing new HR users to be presented with the standard sign-in rather than the password page when clicking the onboarding email. We apologise for the inconvenience

Our engineers have confirmed this issue is now resolved. Thank you for your patience.

Our engineers are currently addressing an issue preventing customers from accessing clock in / clock out as well as timesheet submission within the Swag app. We have identified the issue and are in the process of mitigating. We apologise for the inconvenience.

This issue has been resolved. Thank you for your patience.

Our engineers are currently investigating an issue preventing a small number of customers from accessing the clock in / clock out feature within the Swag app. Thank you for your patience.

Our monitoring has confirmed this issue has been resolved. Thank you for your patience.

Our engineers have mitigated the issue and the Money and Benefits pillars are now functioning as expected. We are continuing to monitor. Thank you for your patience.

We are currently investigating an issue causing the Money & Benefits pillars to be inaccessible in the Swag app. We apologise for the inconvenience.

This issue has been resolved and InstaPay is now available. We apologise for the disruption.

Our engineers have identified the cause and are currently working on a resolution. Thank you for your continued patience.

InstaPay is currently unavailable, our engineers are investigating. We apologise for the inconvenience.

This incident has now been resolved. Thankyou for your patience.

Our engineers are continuing to investigate the cause of intermittent degraded HR platform performance in the UK. Thank you for your continued patience.

Our engineers are currently investigating reports of degraded performance in the HR platform, specifically impacting the UK region. Thank you for your patience.

Our upstream provider has advised that this issue has been resolved. We apologise for the inconvenience.

Our engineers have confirmed there is an issue with an upstream provider, impacting a small number of customers located in Victoria. If you are one of the impacted customers, please continue to use your mobile hotspot and we will update this page when we have confirmation the issue is resolved. Thank you for your continued patience.

Our engineers are currently investigating a small number of reports of customers being unable to access the HR platform. If you are experiencing this issue, connecting via your mobile hotspot may resolve this issue whilst we investigate. Thank you for your patience.

We can confirm that the vendor issue causing delays with SMS 2FA code delivery has been resolved. Thank you for your patience.

We are continuing to monitor for any further issues.

SMS 2FA code delivery is no longer experiencing intermittent delays and is performing as expected. Our engineers are continuing to monitor.

We are currently experiencing intermittent delayed delivery of SMS two factor authentication codes due to a vendor issue. Customers may experience delays in receiving their 2FA code for the following products: - HR - Payroll - Swag Thank you for your patience.

We can confirm that the vendor issue causing delays with SMS 2FA code delivery has been resolved. Thank you for your patience.

SMS 2FA code delivery is no longer experiencing intermittent delays and is performing as expected. Our engineers are continuing to monitor.

We are currently experiencing intermittent delayed delivery of SMS two factor authentication codes due to a vendor issue. Customers may experience delays in receiving their 2FA code for the following products: - HR - Payroll - Swag Thank you for your patience.

This incident has been resolved.

The issue has been identified and a fix is being put in place

We are currently investigating this issue.

Ongoing monitoring has confirmed the HR platform is performing as expected and this morning's issue has been successfully resolved. Thank you for your understanding.

Our engineers have mitigated the issue and are monitoring closely. Thank you for your continued patience.

Our engineers are still investigating the cause of the intermittent platform degradation. Thank you for your patience.

Our engineers are urgently investigating the cause of the HR performance degradation. We apologise for the inconvenience.

Payroll platform performance has been restored. Thank you for your patience.

Our engineers are urgently investigating the degraded performance on the Payroll platform. We apologise for the inconvenience.

Yesterday's issue of degraded performance on Payroll has been mitigated and platform performance continues to be normal. Thank you for your patience.

Our engineers are continuing their investigation into yesterday's issue. Whilst these investigations are ongoing, our mitigation strategies remain in place and we are monitoring closely. Payroll performance remains normal. Thank you.

Our engineers are still investigating this mornings performance issues. Mitigation strategies remain in place and we will continue to monitor closely. Payroll performance remains normal. Thank you for your continued patience.

Our engineers are still investigating the cause of the performance issues earlier in the day. Mitigation remains in place and Payroll is performing normally. Thank you for your continued patience.

A number of temporary mitigation strategies have been enacted to return Payroll to normal performance levels. Our Engineering team continues to investigate the cause of the issue.

Our engineers are currently investigating intermittent performance issues on our Payroll platform. We appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineers are currently investigating an issue with InstaPay processing. Thank you for your patience.

Our engineers have resolved this issue and the HR platform is now available. We apologise for the disruption.

Our engineers are continuing to investigate this issue. We appreciate your patience and will provide another update in 30 minutes.

Our HR platform is currently unavailable and our engineers are investigating urgently. We apologise for the inconvenience and will provide an update within 30 minutes.

This incident has been resolved.

We have successfully processed over 99% of the STP submissions impacted by the recent delays and expect the remaining submissions to complete within the next 2 hours. If you are still experiencing any issues with your submission, please don't hesitate to contact Support. We appreciate your patience and understanding throughout this issue.

We are currently experiencing delays with STP submissions due to issues with a downstream partner. Our engineers are working through any submissions showing as delayed or failed to remediate and no action is required by customers. We apologise for any inconvenience caused.

Our engineers have resolved the issue and HR platform performance has been restored. Thank you for your patience.

Our engineers are currently investigating the degraded performance on our HR platform. We apologise for any inconvenience caused and will provide an update shortly.

This incident has been resolved.

We are observing our Payroll platform in the UK returning to normal performance levels. We continue to monitor the platform to ensure it remains stable.

We have determined the root cause and we are beginning to observe improvements to system performance. Some customers may now be able to utilise the platform with degraded performance. Our engineers continue to actively monitor the situation and we will issue another update shortly.

We are aware of a partial outage of our Payroll platform affecting UK-based customers. Our engineers are actively investigating to return to normal service as soon as possible. We will provide further updates shortly.

Our engineers have confirmed that the issue preventing customers from validating super batches has been resolved. We apologise for the disruption and thank you for your patience.

Our engineers are urgently working with our downstream providers on an issue preventing customers from validating super batch payments. When validating the batch customers will see the message "An error has occurred" We apologise for any inconvenience caused and will update you with more information within the next 60 minutes.

Our engineers have successfully deployed a fix to resolve this issue. If you are still unable to request InstaPay, please fully close and re-open your Swag app after updating to complete the update. Thank you.

Our engineers have identified an issue with the latest version of the Swag app preventing some customers from submitting InstaPay requests. We are currently working on a fix and will provide an additional update within 90 minutes. We apologise for any inconvenience.

After close monitoring following the overnight maintenance, our teams have confirmed that this incident has been resolved. Thank you for your understanding.

Our engineers have confirmed the overnight maintenance was successful and are continuing to actively monitor the results. This incident will be kept in a monitoring state whilst we contact and confirm that previously impacted customers are no longer seeing an error. Thank you for your continued patience.

The issue relating to intermittent pay run failures in AU & NZ will be addressed in the maintenance window overnight tonight. (1:30-2:00am AEDT / 3:30-4:00am NZDT) Payroll in AU & NZ will remain available throughout, except for two 30 second periods during this window where customers may receive an error or timeout. Thank you for your patience.

Our engineers have identified the issue and are currently working on a resolution. We appreciate your patience.

Our engineers are currently investigating a small number of customer reports of intermittent pay run failures. This is not impacting all customers. When creating a pay run, customers may receive the following error: An error has occurred whilst processing this job. If you are experiencing this error, as a workaround you can try again after five minutes. We apologise for the inconvenience caused and will provide an update within 30 minutes.

Customers required to take manual action have been contacted by our customer care team and this issue is now resolved. Thank you.

Our engineers have completed their assessment and addressed the remaining impacts from this issue. Less than 20 customers are required to take manual action to resolve issues specific to their platform. Our customer care team are in the process of contacting these customers directly now. Thank you for your patience and we apologise for any inconvenience caused.

Our engineers have confirmed that the platform is stable and performing as expected following yesterday's resolution. They are continuing their efforts to assess and address the remaining impacts from the effected period. Thank you for your patience.

Our engineers have remediated the performance issues and are now working to assess any impacts during the effected period. We appreciate your continued patience.

Our engineers have identified the root cause and are currently working on a resolution. Thank you for your patience.

Our engineers are currently investigating a performance issue impacting a number of services on our HR platform including: - Emails - ATS - Learning We have applied a workaround that has mitigated the impacts whilst our engineers continue their work to identify root cause. Thank you for your patience, we will provide further updates shortly.

This configuration change was successfully implemented. Thank you.

Our engineers are monitoring an increase in load on our Payroll platform. To help address this issue, we have made a vendor recommended configuration change. As this is a preventative change, we don't anticipate any customer impact but are actively monitoring. We thank you for your understanding.