Is Empatica Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.

The issue has been solved

Services are resuming their normal activity. We are monitoring the situation.

We are monitoring the situation. Some services are slowly resuming their normal activity.

The root cause has been identified in a failure of our 3rd party cloud infrastructure facing some network issues.

We are investigating an issue with Empatica API being unreachable.

All systems are up and running.

Empatica APIs are currently unavailable.

Maintenance has been completed. Data download is resuming its normal activity.

Raw Data Download is currently under required maintenance. Data export requests won't be lost and will be processed after the maintenance has been completed.

All systems are operating normally.

All services are operational. Our tech team is monitoring the situation.

Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.

Our 3rd party cloud provider has identified the issue and is working on a fix.

Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.

Mandrill planned maintenance has completed. Email delivery is back online.

As a consequence of Mandrill planned downtime, email delivery is expected to be delayed. All emails expected to be delivered from 5am UTC until 1pm UTC will be eventually delivered when Mandrill planned downtime completes. More information about Mandrill maintenance can be found here: - https://mailchimp.com/planned-mandrill-outage - https://twitter.com/mandrillapp

Issue has been resolved.

Issue has been identified.

We are noticing an increase in API requests which is causing a slow down in data processing.

A network issue caused our database to reject all the connections, therefore being unresponsive for 5 minutes.

Recover has been completed, rest live processing has been restarted.

Rest data recover is still in progress.

Rest data recover is still in progress.

Backup has completed, and data restore is in progress.

The issue has been identified and user data is being backed up. Once completed, rest data will be restored.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Starting from Friday, September 6, our sleep and activity algorithms have been providing inaccurate results for a limited set of users. Embrace and Alert users: Please be assured that no data is lost and that this does not affect the seizure monitoring and alerting functionalities of your Embrace. Research users: Please be assured that no data has been lost and that this does not affect the data collection to the Research Portal. Alert functionality also remains unaffected. This means that users will see an incorrect visualization of their sleep and activity periods in the Mate App. For Research, the rest and activity shown in the Summary Report will also appear incorrect for all affected users. We are currently working on understanding the root cause of this issue, so we can restore the correct rest and activity data for all affected users.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.