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The incident has been resolved. In case you are still experiencing issues with Tigo Colombia, please submit a request to our Customer Support team.

Dear emnify customers, We monitored service degradation affecting 2G and 3G service with Tigo Colombia between 04:22 and 05:37 UTC today. As of writing, we can see that the traffic is starting to go back to normal while our tests are yielding successful results. We will closely monitor the situation. Kind regards, emnify Support Team

The incident has been resolved. In case you are still experiencing issues with Tigo Colombia, please submit a request to our Customer Support team.

Dear emnify customers, We monitored service degradation affecting 2G and 3G service with Tigo Colombia between 04:22 and 05:37 UTC today. As of writing, we can see that the traffic is starting to go back to normal while our tests are yielding successful results. We will closely monitor the situation. Kind regards, emnify Support Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Customer,To ensure continued platform stability, we will be performing database maintenance. During this time, a brief interruption of platform services is expected, during which:-Attaching to the network and establishing a data session may require multiple attempts. A small subset of devices may need to re-establish their data sessions.-The Authentication API may be unavailable, and write calls may return a 503 status code.-OpenVPN clients may be unable to authenticate.-SMS processing may be delayed.-Event delivery may be delayed.Our engineering team will monitor the activity closely. If you require any assistance, please contact our customer support team at support.emnify.com.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Customer,To ensure continued platform stability, we will be performing database maintenance. During this time, a brief interruption (max 2 minutes) of platform services is expected, during which:-Attaching to the network and establishing a data session may require multiple attempts-SMS processing may be delayed-API read and write calls may fail with HTTP status codes in the 5xx rangeOur engineering team will monitor the activity closely. If you require any assistance, please contact our customer support team at support.emnify.com.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

The service with Orange Senegal has been restored, and devices have begun to recover connectivity. We will continue to monitor the situation closely.

We can confirm ongoing connectivity issues (2G/3G/4G) with Orange Senegal, currently affecting devices roaming on this network. We have reached out to the operator and are awaiting the implementation of a fix.

Dear emnify customer, We are currently investigating a service degradation affecting Orange Senegal. Devices attempting to connect to this network may experience issues. We will provide an update shortly.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

The service with Orange Senegal has been restored, and devices have begun to recover connectivity.We will continue to monitor the situation closely.

We can confirm ongoing connectivity issues (2G/3G/4G) with Orange Senegal, currently affecting devices roaming on this network. We have reached out to the operator and are awaiting the implementation of a fix.

Dear emnify customer, We are currently investigating a service degradation affecting Orange Senegal. Devices attempting to connect to this network may experience issues.We will provide an update shortly.

The incident has been resolved, and all events are now synchronized. Please contact our Customer Support team if you are still experiencing any issues.

Our team has deployed a fix, and events have started displaying. It may take up to 60 minutes for all events to appear. We will continue to monitor the situation closely.

Our engineering team has identified the issue and is currently working on a fix. No data will be lost, and events via the Data Streamer are working as expected.

Dear Customers, We are investigating an issue affecting the display of new events in the portal since 09:30 UTC. We will publish an update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Dear Customers, This is to inform you that a fix has been implemented and we are monitoring the results. Thanks a lot Emnify Support Team

We are continuing to work on a fix for this issue.

Dear Customers, We were facing severe performance degradation on our data warehouse, which impacted the Stats API. Today, we executed our disaster recovery procedure and re-created the database cluster. We have started backfilling the data, which will take several hours. We will continue monitoring the situation closely and will update you once the issue is fully resolved. We appreciate your understanding and patience. Best regards Emnify Support Team

In order to facilitate remediation of the issue, we had to pause processing of data used for reporting. As a result, devices will not show any recent data consumption, and the Reports section in the Portal might display no data.

Dear Customers, We are still actively working on resolving the issue impacting the Stats API and we will keep you updated as soon as progress is made. Thank you for your patience. Best regards, Emnify Support Team

Dear Customers, As we continue to investigate the issue, we are temporarily excluding the data for Cellular usage from the Connected Devices page to ensure the rest of the page remains accessible. This functionality will be restored once the situation is stabilized. We appreciate your patience and will keep you informed of further updates. Best regards,

Dear Customers, We are reaching out to inform you of an ongoing issue with our Stats API, which has been impacting the viewing of device status on the portal. We have identified the cause of the issue, and our engineering team is actively working to resolve it. Further updates will follow shortly. Best regards Emnify Support Team

Dear Customers, We have identified the cause of the issue, and our engineering team is actively working to resolve it. We will continue to keep you updated and notify you as soon as the issue is fully resolved. Best regards Emnify Support Team

Dear Customers, We are investigating an increase in errors in our Stats API, which is impacting the viewing of device status on the portal. Our engineering team is actively working to resolve the issue. Further updates will follow shortly. Thank you for your understanding and patience. Best regards Emnify Support Team

Dear emnify Customers, After further monitoring, we confirm that the overall health of Spanish and Portuguese networks has returned to normal levels. In case you are still experiencing issues, please reach out to our Customer Support Team via the help center. Kind regards, emnify Support Team

Today we started to see that the overall health of Spanish and Portuguese networks is gradually returning to normal. Our tests also returned positive results. We will continue to closely monitor. Kind regards, emnify Support Team

Our monitoring of these networks still shows instability, even though our tests of Spanish and Portuguese networks show positive results and we can see traffic flowing from and to these countries. We are closely monitoring the situation in Spain and Portugal, and we will publish a new update shortly.

We have confirmed that the ongoing cellular service issues in Spain and Portugal are caused by a nationwide power outage in the said countries. We will update you as soon as the situation progresses. Kind regards, emnify Support Team

Dear emnify Customers, We are currently experiencing cellular service degradation in Spain and Portugal. Devices that attempt to connect to the networks in these 2 countries may experience issues. We are investigating and we will publish a new update shortly. Kind regards, emnify Support Team

This incident has been resolved. In case you are still having issues loading reports in the portal, please reach out to our Customer Support Team via our help center. Kind regards, emnify Support Team

Dear emnify Customers, We can confirm that the stats have recovered thus embedded reports are accessible again. We are closely monitoring the situation.

Dear emnify Customers, We are experiencing degraded performance in the reporting section of the customer portal. Some reports may not be responsive. We are currently investigating the issue and updates will follow shortly. Kind Regards, emnify Support Team

We have verified that the fix applied has solved the issue. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team

The issue has been identified and a fix is being implemented.

Dear emnify Customers, We are currently experiencing issues with portal and API particularly when trying to update a device configuration via the connected device's view. We are currently investigating and will publish a new update shortly. Kind regards, emnify Support Team

This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.

O2 UK is operational again. We will be closely monitoring the network over the next few hours.

We confirm stability issues with O2 UK, affecting LTE service only. 2G and 3G remain operational. We have contacted the operator and are currently waiting for a fix to be applied.

Dear emnify customer, We are currently investigating a service instability in O2. Devices that attempt to connect to this network may experience issues. We will publish an update shortly.

This incident has been resolved. If you are still experiencing issues, please contact our Customer Support team.

We have implemented a fix, and the service in Uganda is already recovering.

The root cause has been identified, and a fix is currently being implemented by the engineering team.

Dear emnify customer, We are currently investigating a service degradation in Uganda. Devices attempting to connect to this network may experience issues. We will publish an update shortly.

This incident has been resolved.

Dear Customers, We’ve identified that 2G and 3G services are operational now, but 4G is still affected. Our team continues to investigate and monitor the situation. Further updates will follow. Regards Emnify Support Team

Dear Customers, We are currently observing network issues affecting connectivity through MTN Côte d'Ivoire, starting at approximately 12:30 UTC. We will continue to monitor the situation closely and provide further updates as more information becomes available. Regards Emnify Support Team

This incident has been resolved.

Dear Customers, The issue affecting connectivity through Orange Guinea has stabilised and services are operating normally. We are continuing to monitor the situation closely to ensure full recovery and stability. We will provide a final update once the incident is fully resolved. Regards Emnify Support Team

Dear Customers, We are currently experiencing network issues with Orange Guinea, starting at approximately 2:40 AM UTC today. Alternative networks are available in the region, and we are observing that devices are gradually switching over. Our team is actively monitoring the situation. We will provide further updates as soon as more information becomes available. Regards Emnify Support Team

Dear emnify Customers, The incident has been resolved and normal processing of device events and statistics has been fully restored. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team

We have completed the cleanup of duplicate data and the reprocessing of metrics. All reports containing device events and data usage now accurately reflect the correct values. We will continue to monitor and provide an update accordingly. Kind regards, emnify Support Team

Statistics has been reprocesed up until and including April 7th. We will further continue with the remaining days tomorrow. Thanks for your patience.

We are currently in the process of cleaning up duplicated data and will proceed with reprocessing the metrics upon completion. We will publish a new update as soon as possible. Kind regards, emnify Support Team

Our further investigation indicates that device statistics and reports prior to 19:30 UTC may incorrectly show a higher number of events or data usage than actually occurred. Currently reported data consumption may also be inaccurate, either higher or lower than the actual usage. We will recalculate any duplicated or inaccurate data and provide another update as soon as we have more details. Kind regards, emnify Support Team

We have observed that device data traffic and event counts displayed on the Portal may appear higher than they actually were. Additionally, sections such as "Live Usage," "CDRs," and "Network Activity" may not reflect the most recent activity or data consumption. Once the issue is resolved by our cloud provider, we will recalculate any duplicated or inaccurate data as needed. Please note that the Data Streamer service remains unaffected, and events displayed via the Portal and API do not contain duplicates. Kind regards, emnify Support Team

We have identified an issue on our cloud provider's side. We have reached out to them and we are currently waiting for a fix to be applied. We will provide updates as soon as more information becomes available.

We are continuing to investigate this issue.

Dear emnify Customer, We are experiencing degraded performance while processing data traffic and events of devices since 18:41 UTC. Portal and API may not display the most recent device activities and data consumption. We are working on resolving the issue and an update will be provided shortly. Kind regards, emnify Support Team

Dear emnify Customers, The issue with ICE Costa Rica has been resolved. Our metrics and tests can also validate that the service is now fully operational. In case you are still having issues, please open a new request to our Customer Support team. Kind regards, emnify Support Team

Dear emnify Customers, We have unblocked ICE Costa Rica as our tests are now yielding positive results. While we are seeing successful connections to the network, we have yet to receive confirmation from ICE that the issue has been fully resolved. We will continue to closely monitor the situation and follow up with ICE to ensure that service is fully operational. Kind regards, emnify Support Team

We initiated communication with the operator early on to verify any potential issues on their end, as our internal systems show no anomalies. Communication with the operator is ongoing, and we are currently waiting for a fix to be applied. In the meantime, service across the alternative networks remains stable. We will provide updates as soon as more information becomes available. Kind regards, emnify Support team

To mitigate the problem, we have temporarily blocked access to ICE Costa Rica. Meanwhile, affected devices may connect to other available networks (Claro and Liberty) which are confirmed to be working as expected. We will publish a new update as soon as possible. Kind regards, emnify Support team

Dear emnify customers, We are currently experiencing service degradation towards ICE Costa Rica. Devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team

This incident has been resolved. Our Customer Support team will be closely monitoring this network over the next few days. We will also publish a detailed incident report shortly. If you are still experiencing issues with Telstra, please contact us.

Telstra has made adjustments to the network, and we are already seeing devices gradually reconnecting to the network. We will be monitoring this closely and will publish a new update shortly

Our tests have not yet shown any signs of recovery for the Telstra network. We are actively coordinating with the relevant teams to resolve the issue as soon as possible. In the meantime, we would like to remind you that Optus and Vodafone remain operational in the country, and standard LTE devices can still connect to these networks.

Our tests are still not showing a recovery of the Telstra network. We remain in contact with the responsible teams to resolve the issue as soon as possible

The issue has been identified. Although the issue is not within the emnify network (Telstra has recognized irregular behavior in their network and has taken measures to prevent a negative impact), we are in close contact with the responsible teams to resolve it as soon as possible

Dear emnify customer, We are currently investigating a service degradation in Telstra Australia. Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

This incident has been resolved.

Dear Customers, The connectivity issues affecting Claro networks have been resolved. Devices can now attach and operate normally. We continue to monitor the situation closely but expect no further disruptions. Thank you for your patience. Best regards, Emnify Support Team

Further updates will follow shortly..

Dear Customers, We have identified ongoing connectivity issues with Claro affecting multiple networks since 15:35 UTC. We are engaging with Claro to resolve the issue and have blocked the affected networks to prevent further device attachments. Further updates will follow. Best regards, Emnify Support Team

Dear Customers, We are currently experiencing network connectivity issues with Claro since 15:35 UTC. However, devices may be switching to alternative networks where available. Our team is actively working to resolve the issue. We will share further updates as soon as possible. Thank you for your understanding. Best regards, Emnify Support Team

Dear emnify Customers, The incident has been resolved and processing of device data consumption statistics is back to normal. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team

We have already mitigated the situation. Newly created sessions are now showing correct data usage statistics. We will continue to monitor the situation and provide an update accordingly Kind regards, emnify Support Team

We have identified the root cause and we're working on mitigating the issue. We apologize for the inconvenience and appreciate your patience. Further updates will be shared shortly.

We are currently experiencing degraded performance while processing statistics of device data consumption. Portal and API may show lower than the actual data volume statistics. We are working on resolving the issue and an update will be provided shortly. Kind regards, emnify Support

Dear emnify Customers, The incident has been resolved and API and portal services are fully operational again. In case you are still having issues, please reach out to our Support Team via our help center. Kind regards, emnify Support Team

A fix has been implemented. If you still experience issues loading the portal, please try force reloading your browser to receive the latest update. We are actively monitoring the results.

We have identified the root cause and a fix is being implemented. Further updates will follow shortly.

Dear emnify Customers, We are currently investigating issues related to viewing large numbers of SIM cards and devices in the Connected Devices and SIM Inventory sections of the portal. You may also experience delays when performing the same actions via the API. Further updates will follow shortly. Kind regards, emnify Support Team

This incident has been resolved.

We are continuing to monitor for any further issues.

The problem has been resolved.

Based on the observed processing speed, we expect up-to-date statistics being available again around 22:00 UTC

We are continuing to monitor as systems catch up with processing, which is however slower than expected.

We have identified and resolved the root cause. We have added more capacity to speed up processing of statistics. We expect statistics to be up-to-date in less than 1 hour.

We are currently experiencing delays while processing statistics of device data consumption. Portal and API will show correct values only with a delay. We are working on resolving the issue.

This incident has been resolved

Dear customers, The SIM shop is now fully operational. We will continue to monitor the service closely to ensure stability. Thank you for your understanding

Dear customers, We have identified the issue, and our engineering team is actively working on a resolution

Dear customers, We are currently investigating a reduction in service quality affecting the SIM shop. As a result, some customers may experience difficulties placing orders. We apologize for the inconvenience and appreciate your patience. Further updates will be shared shortly.

This incident has been resolved. If you are still experiencing any issues, please contact our Customer Support team.

The service is now fully operational. We will continue to monitor the situation closely

The team is actively investigating the issue, and we are already seeing affected devices starting to recover.

Dear customers, We are investigating a potential service degradation. Some devices may experience issues connecting to the network. We will provide an update shortly.

Dear emnify Customers, We have received a confirmation from Vodafone UK that the issue has been resolved. Our metrics and tests can also validate that the service is now fully operational. In case you are still having issues, please open a new request to our Customer Support team. Kind regards, emnify Support Team

Dear emnify Customers, We have unblocked Vodafone UK as our tests are now yielding positive results. While we are seeing successful connections to the network, we have yet to receive confirmation from Vodafone that the issue has been fully resolved. We will continue to closely monitor the situation and follow up with Vodafone to ensure that service is fully operational. Kind regards, emnify Support Team

Dear emnify Customers, We are pleased to report that our tests are showing successful results. However, we will continue to keep Vodafone UK blocked until we receive confirmation from them that the issue has been fully resolved. In the meantime, affected devices in the UK can continue using alternative networks, all of which are confirmed to be functioning as expected. We will closely monitor the situation and keep you updated. Kind regards, emnify Support Team

To mitigate the problem, we temporarily blocked access to Vodafone UK. Meanwhile, affected devices may connect to other available networks in the UK which are confirmed to be working as expected. We will publish a new update shortly.

Dear emnify customers, We are again experiencing service degradation with Vodafone UK which started at around 09:00 UTC today. Devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team

Dear emnify Customers, This incident has been resolved. We will continue to follow up with our signaling carrier to ensure that similar issues can be prevented in the future. In case you are still experiencing issues, please submit a request to our Customer Support team. Kind regards, emnify Support Team

Dear emnify customers, We experienced a short service interruption caused by network issues with one of our signaling connectivity carriers. Devices connecting to UK O2, and Claro Networks in Columbia, Chile, the Dominican Republic, El Salvador, and Honduras may have faced issues between 13:42 and 15:17 UTC today. As of this writing, our signaling carrier has mitigated the situation while working on a solution. We expect no service interruption at the moment. We will closely monitor the situation. Kind regards, emnify Support team

Dear emnify customers, We can conclude based on our metrics and tests that the issue with Vodafone has now been resolved. In case you are still having issues, please open a new request to our Customer Support team. Kind regards, emnify Support team

We have now unblocked Vodafone UK since our tests are now yielding successful results. Though we can now see successful attachments to the network, we have yet to receive a confirmation from Vodafone that the issue is resolved. We will closely monitor the situation and will continue to follow up with Vodafone to ensure service operability.

To mitigate the problem, we temporarily blocked access to 2G and LTE for Vodafone UK, meanwhile we can confirm that other networks in the UK are working as expected. We will publish a new update shortly. Kind regards, emnify Support team

Dear emnify customers, We are investigating a service degradation with Vodafone UK and devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team

The incident has been resolved and all services are now operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

As of writing, the error rate of the stats API has significantly dropped. We are continuing to investigate the issue.

We have identified that the connected devices page in the portal is also impacted. We are working closely with our Data Warehouse vendor to resolve the issue. Further updates will follow shortly.

Dear emnify customers, We are investigating a service degradation when querying stats via portal and API. We are actively working on solving this issue and updates will follow shortly. We appreciate your patience and understanding. Kind Regards, emnify Support team

Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request/ticket to our Customer Support team. Kind Regards, emnify Support Team

Dear Customers, A fix has been implemented and services are now working as expected. Network attachment of devices should be back to normal. We will monitor this closely and will publish a new update shortly. Kind regard, emnify Support Team

Dear Customers, We have identified the cause of the signaling and data service interruption. We are currently rectifying the cause. We will publish a new update shortly. Kind Regards, EMnify Support Team

Dear Customers, We are currently investigating an issue in our network. Devices may have troubles attaching to the network. Further details to follow. We apologize for the inconvenience. Kind Regards, emnify Support Team

Dear Customers, The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team. Kind regards, emnify Support Team

Dear Customers, Our latest 3G remote tests towards Claro Colombia have been successful. We will continue to follow up with our roaming partner to understand the reason for the service interruption. We will closely monitor this and publish a new update shortly.

We have confirmed 3G connectivity issues with Claro Colombia, affecting devices roaming in that network. We have contacted the operator, and we are waiting for a fix to be applied. Alternative networks are operational and your devices will attach automatically to these networks. We will closely monitor this and will publish a new update shortly. Kind regards, emnify Support Team

Dear Customers, We are observing a service degradation in Claro Colombia. We have contacted the operator and are waiting for a fix to be applied. Other networks are operational and your emnify SIM card will automatically attach to such networks. We will publish a new update shortly.

Dear Customers, This is to inform you that this issue has been resolved. Thanks a lot for you patience. Emnify Support Team

Dear Customers, This issue has been identified and a fix has been implemented. Further updates will follow shortly. Thanks a lot, Emnify Support Team

Dear Customers, This issue has been identified and our team is actively working on implementing a solution. Further updates will be provided as soon as possible. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, We are currently experiencing an issue with our payment option API. As a result, customers are unable to view payment options or complete SIM orders. Our team is actively investigating the issue and working to resolve it as quickly as possible. Further updates will be provided shortly. We appreciate your patience and understanding. Best regards, Emnify Support Team

Dear Customers, This is to inform you that this issue has been resolved. Please update to the latest version of the user interface when prompted. Thanks a lot for you patience. Emnify Support Team

Dear Customers, This issue has been identified and a fix is being implemented. Further updates will follow shortly. Thanks a lot Emnify Support Team

Dear Customers, We are currently experiencing some usability issues with the portal for Non-English speaking users. Our team is actively investigating the matter and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. Emnify Support Team

This incident has been resolved.

A fix has been implemented

We are currently investigating issues related to VPN connectivity in ap-southeast-1 breakout.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

As of writing, we can now see that the traffic with the MTN Uganda network is starting to normalize. We will continue to follow up with our roaming partner to understand the reason for the service interruption. We will closely monitor this and publish a new update shortly.

Dear emnify customers, We are investigating a service degradation with MTN Uganda. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected. We will publish a new update shortly. Kind regards, emnify Support team

The incident has been resolved and services via Vodafone UK are now operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

To help LTE devices switch over to other available networks, we have also temporarily blocked LTE. In the meantime, this has also been resolved and we are starting to see the traffic returning to normal. We will closely monitor this and will publish a new update shortly.

The service outage seems to be caused by widespread issues on Vodafone's side. To mitigate the problem, we temporarily blocked 2G/3G, which seems to be restored in the meantime. We are closely monitoring the LTE traffic. Kind regards, emnify Support team

Dear emnify customers, We are investigating a service degradation with Vodafone UK. The problem started at around 05:20 UTC today, and devices that attempt to connect to this network may experience issues. We will publish a new update shortly. Kind regards, emnify Support team

Dear Customers, This incident has been resolved. Regards Emnify Support Team

Dear Customers, This is to let you know that a fix has been implemented and the services are recovered for OpenVPN authentication as well as portal and API. We are currently monitoring. Regards Emnify Support Team

Dear Customer, Please be informed that the authentication via API and portal is also not working as expected. Our teams are actively investigating and we will update you shortly. Regards Emnify Support Team

Dear Customers, We are experiencing authentication issues in OpenVPN in all regions since 8:15 UTC. The service is still functional for connected clients, however, new client authentication is currently not working as expected. Our team is currently investigating these issues, further updates will follow shortly. Regards Emnify Support Team

Dear Customers, This incident has been resolved. If you face any issues, please feel free to contact our support team. Regards Emnify Support Team

We are continuing to monitor for any further issues.

Dear Customers, This is to inform you that a fix has been implemented and we are monitoring the results. Thanks a lot Emnify Support Team

Dear Customers, The issue has been identified and a fix is being implemented. We will update you shortly. Thanks Emnify Support Team

Dear Customers, We are investigating connectivity issues in eu-west-1 since 09:07 UTC. Further updates will follow shortly. Thanks Emnify Support Team

For a period of 4 hours \(08:05 - 12:06 UTC\), around a dozen network operators lost network connectivity to emnify. As a result, devices attached to these networks could not establish data connectivity. The affected operators were mostly located in the Americas region and, based on our analysis, share a common carrier. Since the source of the problem was outside of emnify’s network, we are working with our two contracted carriers to understand the root cause. One of our carriers has acknowledged problems on a router in Dallas around the time of the incident, which might be the handover point for the affected traffic. We are conducting ongoing analysis with our carriers to determine why the failover of traffic to another network path did not occur. Since emnify, like the affected operators, has redundant connectivity in two US locations with each of our two carriers, such cases are not anticipated. We will update this document with additional information when available.

This incident has been resolved and affected operators are operational again. In case you are still experiencing issues, please submit a request to our Customer Support team.

We are now starting to see a recovery and affected devices are now reconnecting since 12:06 UTC. We will continue to closely monitor the situation.

We are continuing to investigate the issue. We are communicating with our carriers and pushing them for an update. We will post an update shortly.

We are continuing to investigate the problem in the Americas which seems to be caused by the signaling carrier of the affected networks. Meanwhile, some devices attaching to our network via LTE from other countries could have experienced connectivity issues. We have meanwhile made some adjustments from our side which should help with the new connections outside the Americas region. We will post a new update shortly.

Dear customers, We are currently investigating a possible service degradation in some American countries. We will publish a new update shortly.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

MTN Uganda has confirmed that their carrier had an issue that caused service degradation. As of writing, we can now see that the traffic with this network is starting to normalize. We will be monitoring this closely and we will publish a new update shortly.

Dear emnify customers, We are investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 07:20 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected. We will publish a new update shortly. Kind regards, emnify Support team

The incident has been resolved.

Dear emnify customers, We have identified the issue and applied a fix. The statistics and the dashboard elements are showing back with up-to-date data. We will keep monitoring the Portal and statistics performance and update this page if necessary. Cheers,

Dear emnify customers, We are unfortunately experiencing issues with the organization statistics on the enterprise portal, where the query to show the "Monthly statistic overview" is timing out. We are looking into it and we will update you as soon as possible.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

The service with MTN Uganda is restored, devices are already reconnecting to the network. We will be monitoring this closely and we will publish a new update shortly

MTN Uganda has confirmed issues with their signalling carrier. While they work on a fix, we would like to remind you that the service with alternative networks (Airtel) is fully operational in the country.

We confirm 2G/3G connectivity issues with MTN Uganda. 4G service remains operational, as well as the service with alternative networks in the country (Airtel). We have contacted the operator, and we are waiting for a fix to be applied.

Dear emnify customer, We are currently investigating a service degradation in MTN Uganda. We will publish a new update shortly.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

Our monitoring already shows successful traffic in Paraguay and Argentina. We will be monitoring this closely.

Our monitoring shows that the service is Paraguay is restored, while the 3G service in Argentina remains unstable. 2G and 4G is operational in Argentina.

We confirm that the connectivity with Claro Paraguay and Claro Argentina is not stable at the moment. We have contacted the operators, and we are waiting for a fix to be applied. The rest of the operators in Argentina (Movistar/Personal) and Paraguay (Tigo) are working as expected.

Dear emnify customer, We are currently investigating a service degradation in Claro Paraguay and Claro Argentina. We will publish a new update shortly.

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

The service with Orange France has been restored, and we can already see devices connected to the network. We will continue to monitor this closely.

Our monitoring shows that 2G/3G traffic with Orange France remains unstable, while 4G is operational. We are in close contact with the operator and are awaiting full restoration of the service.

We confirm that the connectivity with Orange France is not stable at the moment. We have contacted the operator, and we are waiting for a fix to be applied. The service with the rest of the french operators is stable. Devices attached to Orange may switch to SFR, Bouygues or Free.

Dear emnify customer, We are currently investigating a service degradation in Orange France. Devices attempting to connect to this network may experience issues. We will publish a new update shortly.

Dear Customers, We are pleased to inform you that this incident has been resolved. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved. We will continue to keep you updated on the situation. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, We want to inform you that we are in contact with the carrier experiencing connectivity issues with 4G signaling. We are working closely with them to resolve this matter as quickly as possible and will keep you updated on our progress. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, We are still actively working on and investigating the issue. Further updates will be provided shortly. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, We have identified the issue and our team is actively working on a fix. We will provide more updates shortly. In the meantime, if you have any questions or need further assistance, please don't hesitate to reach out to our support team. Thanks a lot Emnify Support Team

Dear Customers, This is to inform you that we are investigating increased error rates during device attachment since 15:20 UTC. Further updates will follow shortly. Thanks a lot Emnify Support Team

Dear Customers, We are pleased to inform you that this incident has been resolved. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved. We will continue to keep you updated on the situation. Thank you for your patience and understanding. Best regards, Emnify Support Team

Dear Customers, This is to inform you that we are investigating issues in Wind Tre Network in Italy since 13:00 UTC. More updates to follow shortly. Thanks a lot Emnify Support Team

This incident has been resolved and affected services are fully operational again. In case you are still experiencing issues, please submit a request to our Customer Support team.

Dear emnify customers, We have applied a fix and started to see that affected services are returning to normal. We will closely monitor the situation. Kind regards, emnify Support team

Dear emnify customer, We are currently investigating a service degradation with MTN Uganda affecting 2G and 3G services. The problem started at around 12:48 UTC today, and devices that attempt to connect to this network may experience issues. The alternative network Airtel is working as expected. We will publish a new update shortly. Kind regards, emnify Support team

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

We see successful traffic on MTN Uganda again and devices have already recovered their connection. We will be monitoring this closely.

We have contacted the operator, and we are waiting for a fix to be applied. In the meantime, the connectivity in the country is guaranteed via Airtel.

Dear emnify customer, We are currently investigating a service degradation with MTN Uganda. Devices that attempt to connect to this network may experience issues. Alternative networks (Airtel) are working as expected. We will publish a new update shortly.

Dear Customers, The issue is now resolved. Thanks a lot Emnify Support Team

Dear Customers, Please be informed that we have identified the issue and the team is now working on a fix. Further updates to follow. Thanks a lot Emnify Support Team

Dear Customers, This is to inform you that due to security measures, self-service registration on the portal has been disabled for certain countries. If you encounter any difficulties, please contact our support team for assistance. Thanks a lot Emnify Support Team

Dear Customer, We are happy to announce that the issue has been fully resolved. All services are back to normal. Thank you for your patience. If you encounter any further issues, please reach out to our support team. Emnify Support Team

Dear Customer, We are pleased to announce that the issue with SIM cards has been fixed, and all services are now fully operational. Our team is currently monitoring the situation to ensure stability and prevent any further issues. Thank you for your patience and understanding during this time. Emnify Support Team

Dear Customer, This is to report that the vast majority of SIM cards remain operational. A few individual SIM cards may still experience minor issues. Our team is continuing to work diligently to resolve these isolated problems. We appreciate your ongoing patience and will provide further updates as necessary. Thank you for your understanding and support. Emnify Support Team

Dear Customers, We see the vast majority of SIM cards are now operational; however, some individual SIM cards may still experience some issues. Our team is diligently working to resolve these remaining problems to ensure full functionality for all users. We appreciate your patience and will keep you informed with further updates. Thanks a lot Emnify Support Team

Dear Customer, We see a large number of SIM cards are operational again. Our technical team is continuing to work on resolving the remaining issues to ensure full functionality for all users.. We will keep you updated with further information. Thanks a lot Emnify Support Team

Dear Customer, Please be informed that the issue has been identified and we are working on a fix. More updates to follow shortly. Thanks a lot Mohamed

We are continuing to investigate this issue.

Dear Customers, We are experiencing service degradation in 4G, our team is currently investigating. Further updates to follow shortly. Thanks Emnify Support Team

Dear customers, The service is now back to its normal state before the incident. If you are experiencing any residual issues, please do not hesitate to contact our support team for assistance. Thank you for your patience and understanding throughout this period.

Dear customers, The upstream signaling carrier in the Americas has successfully restored their links, and we are pleased to report that our IoT global access services are now back to normal. Connectivity via 4G and 2G/3G has been fully restored in all the affected countries. We will continue to closely monitor the links and KPIs over the next few hours to ensure stability. If you are experiencing any residual issues, please do not hesitate to contact our support team for assistance. Thank you for your patience and understanding throughout this period. Best regards,

Dear Customers, We are observing significant improvement in many countries. Thanks to the availability of multiple operators per country, over 90% of the traffic has been distributed across alternative operators. At the same time, our carrier partners have already restored their signaling links, and the number of connected devices in the affected networks is increasing rapidly. Telcel in Mexico, Claro in Ecuador, and the service in Panama show that the service is almost restored. We are still monitoring the situation and contacting our partners regularly. We will publish a new update shortly.

Today's update: 4G connectivity is gradually returning to normal, as our carrier partners have successfully restored signaling links in several countries, including USA, Canada, Mexico, Colombia, Ecuador, Chile, and Panama. However, challenges persist with 2G/3G signaling, which our teams are actively addressing and are expected to resolve in the coming hours. Throughout the weekend, we will continue to closely monitor the situation and provide timely updates as new information becomes available. Thank you for your trust in our services.

Dear customers, finally we have some better news to share! Our Carrier partners in the Americas could confirm that their 4G signaling links with the upstream carrier have been reestablished and that connectivity is starting to go back to normal. This has been confirmed by our KPIs and tests. Meanwhile, 2G/3G signaling is still facing issues but are expected to follow and be back in the next few hours. In USA, Canada, Mexico, Colombia, Ecuador, Chile and Panama, traffic should be back to normal via 4G. We will keep keep monitoring the situation during the next hours and the weekend ahead, and share with you any new updates as we receive them.

We would like to give you an update regarding this incident, which is, as communicated earlier, due to an issue affecting a major signalling carrier in the americas. While the signaling issues are still relevant for some LATAM networks, we see nevertheless a good improvements in our KPIs, mostly due to the ability of our SIMs to switch to alternative Networks. In United States the situation is currently stable, and we see no impact on the service there. In Canada, we can see that ~60% of the usual traffic on Telus has been taken over by alternative operators like Vidéotron. In Mexico, ~70% of the traffic on Telcel has been taken over by Movistar. Please note that Movistar does only support 3G/4G Radio Access Types. In Columbia ~80% of the traffic on Claro has been taken over by alternative operators like Tigo and Movistar. In Chile ~90% of the traffic on Claro has been taken over by alternative operators like Entel, WOM and Movistar. In Ecuador ~80% of the traffic on Claro has been taken over by Movistar In Panamas ~80% of the traffic on Cable & Wireless has been taken over by Movistar In the Dominican Republic, the vast majority of the traffic has been taken over by Altice We also see similar patterns in other countries like Costa Rica and Argentina. We will keep sharing updates with you as the situation evolves.

While we see improvements in the signaling KPIs, the issue is unfortunately still ongoing, and the upstream carrier is still working on solving the problem and bringing the links to a normal state. You may still encounter issues and delays in establishing Data and SMS services on some LATAM and North American networks. We are continously and actively monitoring the situation, and we will inform you once we have an update. At the moment however, we still unfortunately, have no ETA on when the issue will be completely solved.

UPDATE: The upstream carrier serving some of our roaming partners in Latin, Central and North America is working on resolving the issue. While we have seen partially already successful network attaches, the problem does still persist in that region in general.

We have the confirmation that the issue is caused by one of our signalling carriers in Central and Latin America. We are working with them to solve the issue as soon as possible. Please note that secondary networks are available to be used, and which are not affected by this specific carrier. Our sincere apologies once again for any incovenience.

We have identified service degradation also in a number of Claro networks across Latin America. We are working with our access partners there to bring back the service as soon as possible.

Dear emnify customer, We are currently investigating a service degradation in Claro Ecuador caused by the visited network. Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

The incident has been resolved and all services are back to normal.

The api and analytics services are back to normal, and the dashboard and reports are showing actual data. We will keep monitoring the platform and update this page if necessary.

The issue has been identified and we are working on deploying the fixes. Some data should start to be back on the dashboards. We will update this page once we have all fixes applied.

Dear customer, We are investigating API issues related to data analytics on the platform, which causes some reports and dashboards on the portal to show empty statistics. We will update this page as soon as we have an update.

The incident has been resolved and the service is operational. If you are still experiencing issues, please submit a request to our Customer Support team.

Dear emnify customers, We are experiencing degraded performance in the reporting section of the customer portal. Some reports may not be responsive. We are currently investigating the issue and updates will follow shortly. We apologize for the inconvenience. Best Regards, emnify support team

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

We confirm 2G & 4G connectivity issues with Digitel Venezuela. 3G service is operational. We have contacted the operator, and we are waiting for a fix to be applied.

Dear emnify customer, We are currently investigating a service degradation in Digitel Venezuela. Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

The incident has been resolved. In case you are still experiencing issues, please submit a request to our Customer Support team

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Dear Emnify customer, We are observing issues related to VPN connectivity in ap-southeast-1 breakout. This is currently being investigated and we will post a new update shortly. Thanks a lot Emnify Support Team