Egnyte Platform

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Historical record of incidents for Egnyte Platform

Report: "Intermittent issues with Microsoft Co-edit in multiple regions"

Last update
investigating

We are currently investigating issues with Microsoft Co-Edit integration in the European and US regions. Our team is actively working on a resolution, and we will provide an update in the next 60 minutes. We apologise for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues with Microsoft Co-edit in multiple regions"

Last update
investigating

We are currently investigating issues with Microsoft Co-Edit integration in the European and US regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Scheduled Maintenance [US East Coast and US West Coast, May 31st 4:00 UTC]"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

To ensure the stability and reliability of our services, various maintenance tasks will be performed. As a result, customers may experience service interruptions during the maintenance period. The Egnyte Secure & Govern services might encounter interruptions of up to 15 minutes in US West Coast and US East Coast Regions.Please accept our apologies for any inconvenience this may cause, and we appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.We will continue to provide updates on this page as the maintenance progresses. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.

Report: "Scheduled Maintenance [US East Coast and US West Coast, May 24th 4:00 UTC]"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

To ensure the stability and reliability of our services, various maintenance tasks will be performed. As a result, customers may experience service interruptions during the maintenance period. The services might encounter interruptions of up to 50 minutes in US East Coast and 30 minutes in US West Coast region.Please accept our apologies for any inconvenience this may cause and we appreciate your patience during this time. Our team will work to minimize the impact on our users and complete the maintenance as quickly and efficiently as possible.We will continue to provide updates on this page as the maintenance progresses. If you have any questions or concerns, please do not hesitate to reach out to our support team. Thank you for your understanding.

Report: "Intermittent issues in US East Coast, US West Coast and European regions"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue and is actively working on a fix. In the meantime, customers may experience service interruptions for co-editing. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US East Coast, US West Coast and European regions"

Last update
Resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

Update

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

Identified

Our team has identified the issue and is actively working on a fix. In the meantime, customers may experience service interruptions for co-editing. We will provide an update within the next 30 minutes.

Investigating

We are currently investigating issues in the US East Coast, US West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI service in the US West Coast, US East Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent Web Interface issues in US-East Coast, US-West Coast and EU regions"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues in the US-East Coast, US-West Coast and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern (US & European regions)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with our Secure & Govern service in the US and European regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI (US-East Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI (US-East Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI & Desktop App (US-West Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues with our WebUI & Desktop App services in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

We discovered additional issues related to Desktop App performance. Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues related to Microsoft Co-edit in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI (US-West Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI service in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues with Public API and Integrations in US-West Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue with Public API's and Integrations (e.g. Co-edit online) and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix - only the direct login via https://login.egnyteprotect.com is affected. As a workaround, you can log in to Secure & Govern portal by logging in to your Egnyte Connect domain and selecting Secure & Govern access in the upper left corner. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our Secure & Govern service in the United States and European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in European region"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues (search) in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues related to search functionality in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI & Desktop App (US-East Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

Our team continues investigating the issues and we're actively working on solutions. We will provide an update as soon as we have more information.

investigating

As we continue to investigate the issue, we will provide an update within the next 2 hours.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI & Desktop App services in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Desktop App (US-East Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our Desktop App service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-West Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We are continuing to monitor for any further issues.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues with API related applications"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

identified

As we continue to work on the identified issue, we will provide information as soon as we receive more details from the third-party vendor.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently experiencing issues with a third-party vendor that is affecting our API-related services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern (US and Europe region)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

identified

Our team has identified the issue and we’re actively working on a fix. We will post updates here as they become available.

investigating

We are continuing the investigation and will post updates here as they become available.

investigating

Secure & Govern customers that have a Dropbox storage connector may experience issues where the connection has been severed. We are currently working with the provider to re-establish the connection and will post updates here.

investigating

Secure & Govern customers that have a Dropbox storage connector may experience issues where the connection has been severed. We are currently working with the provider to re-establish the connection and will post updates here.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issue with the TFA provider in the China region"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

As our team continues to work on the issue with our TFA provider, we'll share an update on the fix as soon as it's ready. If you need further assistance, don't hesitate to contact our Support team.

identified

Our team continues working on the issue with the TFA provider. We'll share an update on the fix within the next 6 hours. If you need further assistance, don't hesitate to contact our Support team.

identified

We are continually working with our TFA provider to resolve the SMS and Voice Call issues in China. In the meantime, please contact our Support team for available workarounds.

identified

We are still continuing the investigation for SMS and calls not being received in the China region. We will provide an update on the fix within the next 6 hours.

identified

We are still continuing investigation for SMS and calls not being received in the China region. We will provide an update on the fix within the next 6 hours.

identified

Our team continues working on the issue with the TFA provider. We'll share an update on the fix within the next 6 hours. If you need further assistance, don't hesitate to contact our Support team.

identified

As our team continues working with the TFA provider, we'll provide an update about the fix within the next 6 hours. Please contact our Support team if you need further assistance.

identified

We continue to work on the fix for the identified issue. We will provide an update soon.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing an issue with our TFA provider. Some customers may experience issues with two-factor authentications from certain regions. Please contact our Support team if you need further assistance.

Report: "Delayed email delivery in US-West Coast"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating delayed email delivery in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Public API and integration (US-East Coast & US-West Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our Public API and integration service in the US-East Coast & US-West Coast regions. The MS co-editing and Egnyte app store is currently not accessible & our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern (US region)"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Degraded performance of WebUI and Desktop App in US-West Coast"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with WebUI and Desktop App in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues with Two-Factor Authentication in US-East Coast"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented by third-party vendor and we are monitoring the results.

investigating

We are currently experiencing issues with a third-party vendor that is affecting our Two-factor authentication services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available.

Report: "Intermittent issues in WebUI (US-East Coast,US-West Coast)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues in Metadata operations with our WebUI service in the US-East Coast and US-West Coast regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern (US region)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues with our Secure & Govern Content Lifecycle service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues with WebUI in multiple regions"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

identified

We continue to work on the fix for the third-party vendor issue that is affecting our services. Our team is working closely with the vendor to resolve the issue as quickly as possible. We will provide an update in the next 30 minutes.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with WebUI in multiple regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI (US-East Coast)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating issues with our WebUI service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-East Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in Egnyte Secure & Govern (US region)"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

identified

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

We are continuing to work on a fix for this issue.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Login Issue with WebUi for European and US-EAST Coast region."

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team’s findings led us to the conclusion that the issue resulted from a discrepancy in versions on the DB client side.

investigating

We are currently investigating issues with our WebUI service in the European and US-EAST Coast region. Our team is actively working on a resolution, and we will provide an update in the next 15 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in WebUI (European region)"

Last update
resolved

Our team confirmed the recovery of the WebUI service. Due to a technical issue, creating a new project folder in our iOS application will be unavailable while we are actively working on a fix. If you continue to experience any other issues, please reach out to our support team for further assistance. We apologise for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We are continually working on the issue. Creating new project folders in the IOS app will be unavailable during this time. We will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are currently investigating issues with our WebUI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-West Coast"

Last update
resolved

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the domain settings issues and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

monitoring

As we continue to work on the domain settings issues, we will provide more information within the next 30 minutes.

monitoring

We continue to work on the fix for the domain settings issues. We will provide an update in the next 30 minutes. If you are still experiencing any other problems, please contact our support team.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. Admins might still encounter issues with the domain settings - we're currently working on fixing this and we will provide an update within 30 minutes. If you are still experiencing any other problems, please contact our support team.

identified

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

identified

Our team has identified another issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

monitoring

We continue monitoring the results. If you are still experiencing any problems, please contact our support team.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

identified

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

investigating

We continue to investigate the issue and will provide an update within the next 30 minutes.

investigating

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issues in US-West Coast"

Last update
resolved

We are pleased to inform you that the incident has been resolved. Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

monitoring

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

investigating

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Intermittent issue with Login (US-East Coast)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue. We will provide you with an update in the next 30 minutes.

investigating

We are continuing to investigate this issue. We will provide you with an update in the next 30 minutes.

investigating

We are experiencing an issue with our Login services in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.

Report: "Intermittent issue in WebUI"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating an issue with our WebUI service (recent files). Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

Report: "Login issues on iOS mobile app"

Last update
resolved

This incident has been resolved.

monitoring

The fix is now implemented for the European region and we are actively monitoring it.

identified

The fix is now implemented for the US East and US West regions and we are actively monitoring it. The European region is still affected by these issues and we continue working on the resolution.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing an issue with our mobile iOS application and are investigating the problem — we will provide you an update in next 30 minutes.

Report: "Intermittent issue in Office Online in US West Coast, US East Coast and European Region"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The fix is being implemented by our third-party service provider. The rollout is estimated to be completed within the next 10 hours. We will provide you with an update when the operation has been completed.

identified

We are still awaiting further information from our provider. We will provide you with an update in the next 120 minutes.

identified

We are still awaiting further information from our provider. We will provide you with an update in the next 60 minutes.

identified

The issue is identified to be third-party service degradation. We are awaiting further information from our provider. We will provide you with an update in the next 60 minutes.

investigating

We are continuing to investigate this issue. We will provide you with an update in the next 30 minutes.

investigating

We are continuing to investigate this issue. We will provide you with an update in the next 30 minutes.

investigating

We are experiencing an issue with our Office Online on the US West Coast and European Region and are investigating the problem — we will provide you an update in the next 30 minutes.

Report: "Security and Governance Web UI issue (US-East and US-West Coast)"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing an issue with our Secure And Govern login services in the US-East and US-West Coast and are investigating the problem — we will provide you an update in the next 30 minutes.

Report: "Intermittent issue in (US-East and US-West Coast)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing an issue with our Secure And Govern login services in the US-East and US-West Coast and are investigating the problem — we will provide you an update in the next 30 minutes.

Report: "Intermittent issue in WebUI (US-East Coast)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing an issue with our WebUI service in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.

Report: "Intermittent issue with Desktop App and Web UI (US-East Coast )"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue. We'll provide you an update in the next 30 minutes.

investigating

We are continuing to investigate this issue. We'll provide you an update in the next 30 minutes.

investigating

We are experiencing a performance issue with our services on the US-East Coast and are investigating the problem — we will provide you an update in the next 30 minutes.

Report: "Intermittent issue in WebUI (US-East Coast)"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue. We'll provide you an update in the next 30 minutes.

investigating

We are experiencing an issue with our WebUI service in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.

Report: "Intermittent issue with Desktop App and Web UI (US-East Coast )"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing an issue with DesktopApp in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes.