Is Ecwid Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented. Instant Sites and website editors are loading now. We'll be monitoring the issue further.

An issue with Instant Site website display was identified. Our team is working on an urgent fix for it.

We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies. We are actively investigating the issue.

We're experiencing issues on our servers, which are causing some Instant Site websites and website editors to show a blank screen instead of website content. Ecwid admin panels load normally and store data (products, customers, settings) should stay intact. Please accept our apologies.We are actively investigating the issue.

We are glad to inform you that the issue has been fixed - Ecwid Instant Sites and Control Panels are now loading and functioning as usual. All the data (products, orders, your store settings, etc) are safe and intact. We are deeply sorry for the experience.

A fix has been implemented and we are monitoring the results.

We found the root cause of the incident on our end. We're fixing it right now.

We are continuing to investigate this issue.

At the moment, we have no news about the issue, we are very sorry. The developers are urgently investigating the issue further.

We are continuing to investigate this issue.

We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed. We are sorry for this downtime. If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

We are having issues with Ecwid Instant Sites and Control Panels — they are not loading. We’re working on it urgently and will keep you posted here.All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and your Control Panel will be up and running as usual once the issue is fixed.We are sorry for this downtime.If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat ( Screenshot ).

The issue has been resolved, orders and products are displayed correctly in store. If you notice that some of the products are still missing, please get in touch with us at support@ecwid.com.

We've identified the root cause of the issue and fixed it, the products and sales should be back in stores. Some orders placed in the past 2 hours might still be missing, we're working on this at the moment and will refresh the data to have all info back in stores.

In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue. If you have any questions, you can email our Support team at support@ecwid.com.

In some of the stores products and orders might be missing. Your data is intact and we're already working on bringing back store data as soon as possible. The stores will be operating normally as soon as the issue is fixed, we're sorry for the issue.If you have any questions, you can email our Support team at support@ecwid.com.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Ecwid storefronts may reflect product changes with a delay. When you assign a product to a category in the backend this change can reflect on the live site not momentarily. Issue may affect 22% of store owners. We are working on the fix urgently. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts will be operating normally as soon as the issue is fixed. We are sorry this is affecting your normal workflow. The next update is in one hour. If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our team is currently investigating the issue.

The USPS confirmed the issue was caused by the API downtime on their end. Anyway, it is resolved now. Thus, the automatically-calculated rates by USPS should work as is in your online stores, so customers should be able to select them and proceed to further checkout steps to complete the order placement.

The issue is no longer reproduced. Anyway, we're still monitoring it on our end and are currently in contact with the USPS team. We apologize for the downtime with the USPS rates. If you have any questions, please, reach our Support team via email at ec.support@lightspeedhq.com or via the Live Chat from <a href="https://my.ecwid.com">Ecwid admin</a> → Get Help → Open Live Chat.

The issue relates to the merchants who are using USPS to receive shipping rates online in their stores. We're already working on this issue, your customers may see the We do not ship to this location error. The storefront is available, your customers can browse your catalog and add items to the shopping cart. All your data (products, orders, customer details, store settings, etc) is safe and intact. To make sure they can complete their orders, we suggest you the following workarounds until the maintenance is over: 1. You can disable the USPS method temporarily 2. And create a Flat Rate shipping method or Custom Rates based on the order total or weight to have your customers receive shipping rates on checkout. See the instructions in our article here: - Flat Rates: https://support.ecwid.com/hc/en-us/articles/360000030940-Flat-rates - Custom Rates: https://support.ecwid.com/hc/en-us/articles/360000031040-Custom-rates-based-on-subtotal-or-weight We are sorry for this downtime. We will keep you posted here. ETA is 30 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com or via the Live Chat from <a href="https://my.ecwid.com">Ecwid admin</a> → Get Help → Open Live Chat.

OpenSRS team has fixed the issue — all Instant Sites are working correctly now. We sincerely apologize for this issue.

OpenSRS team has identified the issue reason and is now working on resolving it — you can check the incident status via this link: <a href="https://ecwid.d.pr/36d9nh">SystemDNS Nameservers</a> .We will update you on the process in the next 20 minutes.

We are having issues with Ecwid Instant Sites connected to OpenSRS domains (domains bought via us in Ecwid admins) — they are not loading due to an OpenSRS incident. We're waiting for the fix and will keep you posted here — you can also check OpenSRS incident status via this link: <a href="https://ecwid.d.pr/36d9nh">SystemDNS Nameservers</a>. All your store data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are very sorry for this downtime. The next update is in 20 minutes. If you have any questions, please reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat: <a href="https://ecwid.d.pr/36d9nh">Screenshot</a>.

The issues with the New-gen Instant Site has been resolved - the mobile and desktop menus are operational for all affected users now.

We are continuing to monitor for any further issues.

We were able to restore the changes quickly and the burger menu (on desktop and mobile) works correctly on all Instant Sites. Currently, we are inspecting the reasons for the issue to avoid its appearance in the future.

This issue only affects those who use New-gen Instant Site. It doesn't affect the original Instant Site users or those who use Ecwid with their own Instant Site. Currently, the mobile menu button (burger menu) doesn't work. Please, make sure there are alternative ways to reach your site pages: https://support.ecwid.com/hc/en-us/articles/360020914939-Setting-up-your-Instant-Site-General-steps#-step-3--customize-site-content We are investigating this issue to fix it as soon as possible as this is our current priority. We are very sorry for this issue! We will be keeping you updated on this issue until it is fixed. We will try to undo the last updates to fix it - it will take about 1 hour.

This incident has been resolved.

A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

We've identified a cause of the issue and are restoring the service. The issue may sporadically appear in some stores only. We’ll keep you updated here.

We are continuing to investigate the issue. We sincerely apologise for the long outage. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Our team is still working on identifying the issue. We sincerely apologise for the long outage. The next update will be posted here in 30 minutes. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Our developers are still on the process of investigation. The issue may sporadically appear now, we are doing our best to identify and fix this. Please, accept our apologies for the outage. The next update is expected in 30 minutes. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

We are continuing to investigate this issue and find the cause of this. We sincerely apologise for this downtime. The next update will be here in 30 minutes.   Thank you for your patience. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

Currently our developers are trying to roll back the current changes to identify the issue and proceed with the fix. Please, accept our apologies for a long outage. The next update will be posted in 30 minutes. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

At the moment, our developers are still investigating this to find the major cause of this. We'll post another update in 30 minutes. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

We are continuing to investigate this issue.

Some Ecwid storefronts and store components (tabs) are not loading. We are investigating the issue right now. All your store data (catalog, orders, settings, etc) is safe and intact. The storefronts and store admins will be up and running once we fix the issue. We apologize for this downtime. We’ll post the next update here in 15 minutes. If you have any questions, please, contact us at ec.support@lightspeedhq.com.

This incident has been resolved. Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases. If that's the case for you, please contact us at ec.support@lightspeedhq.com, so we can make those orders visible in your store manually.

A fix has been implemented and we are monitoring the results.

Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.

Currently, all the storefronts and control panels work normally. All your store data is safe and intact.

We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Chat: click on the chat icon on our site https://support.ecwid.com/hc/en-us/requests/new

The changes apply and reflect on the online stores for several hours already. The incident is resolved.

Our developers implemented a fix, so now the changes should be saving fine. We are monitoring the results. If you still experience any issues, please, feel free to reach us via email at ec.support@lightspeedhq.com or chat.

We are continuing to work on a fix for this issue.

Our developers identified the source of the issue, so we are working on the fix. The next update will be in 15 minutes.

We are continuing to investigate this issue.

We are having issues with some stores mostly located in NOAM and LATAM regions. The store changes may not be saved in the Admin or reflected on the Storefront. We’re working on the issue’s fix urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) and the store changes that were made and saved previously are safe and intact. It will be possible to save the changes as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes.

This incident has been resolved.

A fix has been implemented and we're monitoring the results. If you still see the Unable to connect to your Facebook page error message, please force catalog sync in Ecwid Admin. For that, do the following: 1) From your Ecwid admin go to the Facebook tab; 2) In the Your Published Products section click View Issues; 3) Click Force Catalog Sync; 4) Wait a few moments for the sync to be finished. After that, the error will disappear and the sync of the products will be restored.

We are continuing to investigate this issue.

Some merchants who use our Facebook Shop feature might see the following error in their Ecwid admin: “Unable to connect to your Facebook page.” Important: the stores are still connected to Facebook. This error is an interface issue. Also, the issue affects product sync. It means the newly made changes in your Ecwid catalog are not currently syncing to Facebook. The products that were synced before this error are still available in your Facebook Shop. The affected store owners also received an email notification about the same error. Our developers are on it. And we already found the cause of the issue. We are currently preparing the fix. Workaround: force catalog sync in Ecwid Admin. For that, do the following: 1) From your Ecwid admin go to the Facebook tab; 2) In the Your Published Products section click View Issues; 3) Click Force Catalog Sync; 4) Wait a few moments for the sync to be finished. After that, the error will disappear and the sync of the products will be restored. This issue does not anyhow affect Ecwid stores’ data (orders, products, customers, etc.) — all your data is safe and intact. Your Ecwid storefronts are up and running, your customers are able to view products, add them to the shopping cart, and pay for an order. We are sorry for this problem. We’ll be posting updates here.

The Square team has resolved the issue based on their <a href="https://www.issquareup.com/incidents/06zffytdqjdz">Status page</a>. You should now be able to accept online payments with this gateway in your store.

This message is for Ecwid store owners who use Square for accepting online card payments in their online stores. Square is experiencing a service disruption. Your customers may see a frozen page when they click on the "Pay" button on your site. We are on it and urgently looking for a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Square payment button will be well-functioning when the fix is released by the Square team. If you’re using other payment methods (together with Square), your storefront displays the “Checkout” button and your customers are able to checkout and pay. In case Square is the only payment option, customers are unable to proceed to checkout. You can use the following workaround: 1. Disable Square in your <a href="https://my.ecwid.com/#payments">Ecwid Control Panel > Payment</a> ; 2. If possible, enable any other payment methods available in your country: https://support.ecwid.com/hc/en-us/articles/360003449720-Payment-options-by-countries 3. You can send manual invoices to the customers: 3.1 Add a manual (offline) payment method ( <a href="https://support.ecwid.com/hc/en-us/articles/115004557549-Manual-offline-payments-in-Ecwid">Instructions</a> ), named e.g. “Invoice”. 3.2 Once you receive an order, you can email the customer and attach the invoice. We are sorry for this downtime. We're monitoring the situation with Square status page at https://www.issquareup.com/ If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We found out that the issue is not related to the issues mentioned on the Square Status Page and is related to our integration with Square. It affects some specific Ecwid users (not everyone is affected). We are very sorry about this issue! We already investigating the issue to fix it as soon as possible.

Square Payments has issues affecting our integration with Square Payments. The Square accounts are not accepting any transactions and Square accounts were disconnected from Ecwid stores with no ability to reconnect. We are very sorry about it and hope Square can fix it soon! You can check their Status Page here: https://www.issquareup.com/incidents/dl1zfwmmltss

The Instant Sites are up for several hours after the downtime and we see no possible downtime for the same reason as we've discovered the source of the issue and isolated it.

The Instant Sites have been up for some time and we are still thoroughly monitoring the issue in the meantime.

All Instant sites are up now. We are making sure that we identify the source of the issue to prevent further escalation of this issue.

We are still trying to understand what is causing this issue: we already checked all the most obvious and popular possible reasons for this issue and continue to investigate it as our top priority. The next update will be in 15 minutes&

Ecwid Instant Sites are currently not loading with the "502 Bad Gateway" message. We are trying to get them back working as soon as possible. We are very sorry for this issue! We will post the next update in 10 minutes.

We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.

We've identified the root of the issue and applied a fix. We're monitoring the results now.

We are having issues with some of the Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes. If you have any questions you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

The issue is resolved. All Ecwid control panels are up and running now, including the Orders menu. We will investigate the cause for that issue further, to avoid similar cases in future.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some of the Ecwid control panels load slowly or don't load at all, especially the Orders page. Our team is working on fixing the issue. We will post all updates here.

The incident has been resolved. Control panels and storefronts should work as expected.

We are continuing to investigate this issue.

UPDATE: Storefronts are also affected. We are working on fixing that. UPDATE2: The issue is partially fixed – some affected stores and control panels should work as expected. Our team is still working on fixing the rest of the incident.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some Ecwid control panels load slowly or don't load at all. Our team is working on fixing the issue now. We will share updates as soon as possible. The current workaround is to use the Ecwid mobile app to access the backend.

The issue with our support chats is fixed! Now all the users can access the chats from their Ecwid by Lightspeed admins. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running.

We are continuing to monitor for any further issues.

The situation with chat availability stabilized. The chat option should be available for all users now. Zendesk Support team (the service providing us with the Support tools) continues to monitor the issue until it fully resolved.

At the moment we experience issues with our support chats: some users may not be able to reach our agents. We're in contact with the Zendesk Support team (the service providing us with the Support tools). We are very sorry for this! At the moment you can send your questions to ec.support@lightspeedhq.com. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We'll post next update in 30 minutes.

We are glad to inform you that the issue with orders not being displayed in the <a href="https://my.ecwid.com/#orders">“My sales”</a> section in Ecwid admins has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for this situation.

At this moment orders placed in 2% of stores may not be displayed in the <a href="https://my.ecwid.com/#orders">“My sales”</a> section in the Ecwid admins. The stores and checkout pages are operating normally — although customers are able to place orders, they may not appear in your Ecwid admin. We are urgently looking into this. In the meantime, you can check for order details in New Order Placed email notifications. When a customer places an order, you will receive this email with the order details. Just in case, here's how to enable these notifications: <a href="https://support.ecwid.com/hc/en-us/articles/207100529-Admin-notifications#enabling-or-disabling-admin-notifications">Enabling or disabling admin notifications</a>. We are sorry for this issue. There is no ETA for now, still our team is currently investigating this issue. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

We’ve resolved the issue and released the fix. Now all labels (in Ecwid Admin, Instant Site and Notifications) display correctly.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

The issue with labels on Ecwid Instant Site and Notifications persists. We're still working on the problem. Right now we're looking for the best fix to release it. Thank you for you patience, we’ll come up with an update shortly.

We are having issues with labels on Ecwid Instant Sites and Notifications — you can see the internal labels instead of the familiar ones, for example !TermsItemWidget.privacy_statement! We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites and Notifications will display the correct labels as usual once the issue is fixed. We are sorry for this. The next update is in 20 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Scheduled maintenance of production environment has ended. Batch requests should be available now.

We carry out scheduled maintenance of production environment from 05:00 to 11:00 UTC. During this time, batch requests (https://api-docs.ecwid.com/reference/batch-requests) will be unavailable. This will affect users using custom apps with batch requests API. All your data (products, orders, customer details, store settings, etc) is safe and intact. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

This incident has been resolved.

A fix has been implemented. We continue to monitor the systems to ensure that everything works smoothly.

We are having issues with all Ecwid Instant Sites — they are not loading. We’re working on it urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) is safe and intact. The Instant Sites will be up and running as usual once the issue is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions you can reach our Support team via email at ec.support@lightspeedhq.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

Currently, all the storefronts and control panels works normally. Your customers can place orders. All your store data is safe and intact.

We have found the reason and applied a fix. Now we are monitoring the results. Your storefronts and control panels should load normally.

We are still looking into this, next update is in 15 minutes.

We are continuing to investigate this issue.

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. Sorry for the downtime, next update is in 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( <a href="https://ecwid.d.pr/5Bk2fv">Screenshot</a>)

The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is resolved.

A fix has been implemented and we are monitoring the results.

We have managed to detect the cause of the loading issue and are working on a fix right now.

We're still investigating the cause of the loading issue. We are sorry for the waiting time! Next update will be posted in 30 min

We're still investigating the cause of the loading issue. This is a number one priority for us. We are so sorry for the wait! Next update will be posted in 15 min

As of February 13 2023, 09:30 (UTC timezone), Ecwid admin panels and storefronts for some accounts are not loading. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update will be posted in 30 minutes.

The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is solved.

The fix was applied, Ecwid admin panels are operating normally, and the Ecwid storefronts load. The incident is solved.

A fix has been implemented and we are monitoring the results.

We're currently testing some potential fixes for this issue. Please stay tuned. Some admins may start loading now, but can still be slow. We will update the status as soon as the issue is fixed.

We're still working on fixing this issue on our end. You may see your admin panel not loading or showing the "Sorry, we're having technical difficulties" error. All your data and store settings will stay intact. We are terribly sorry for this downtime.

We're still working on fixing this issue with the admin panels. This is a number one priority for us. We are so sorry for the wait!

We have managed to detect the cause of the loading issue and are working on a fix right now.

As of January 1st 2023, 07:30 (UTC timezone), Ecwid admin panels for some accounts are not loading. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 30 minutes.

This incident has been resolved.

Email notifications are starting to send more quickly and the mailing service beginning to make some progress on working through the queues. We'll keep you updated on the status. Thank you!

A third-party mailing service is processing and sending emails, but with a large delay. They are still working on ways to speed up the queues. We'll let you know as soon as we have additional updates to share.

We are still waiting for a third-party to fix the issue with our email notifications. We'll keep you updated on the status.

We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status.

We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, some store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature. This happens due to an issue on a third-party mailing server provider's side. Note: the issue doesn’t anyhow affect the stores data (orders, products, customers, etc.) and storefront - all your data is safe and your customers are able to place orders as usual. The issue only affects the email notifications. We are sorry for this issue to occur.

Our mailing server provider fixed the issue on their side. This incident has been resolved. From now on, all store owners, their staff, and customers should receive all email notifications from Ecwid as expected.

A fix has been implemented and we are monitoring the results.

We are waiting for a third-party mailing service to fix the issue with our email notifications on their side. We'll keep you updated on the status. Thank you!

We are experiencing an issue that relates to the notification emails from our platform for some stores. As a result, store owners and customers do not receive email notifications. For example, emails aren't received by some customers who try to log into their customer accounts through the Sign-in by link feature. This happens due to an issue on a third-party mailing server provider's side. We have already contacted them to make sure they fix it as soon as possible. All your data (products, orders, customer details, store settings, etc) is safe and intact. We are sorry for this downtime.

This incident has been resolved. From now on, previously affected stores and Ecwid Admin panels should load as expected.

A fix has been implemented and we are monitoring the results.

UPDATE Oct 28th, 2022 21:00 (UTC): We're still working on fixing this issue. This is a top priority for us. We are so sorry for the wait!

UPDATE Oct 28th, 2022 20:10 (UTC): We have managed to detect the cause of the slow loading and are working on a fix right now.

As of October 28th 19:50 (UTC timezone), Ecwid admin panels for some accounts are loading slowly. We are so sorry about this downtime! We are on it and urgently investigating the issue. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. Next update in 20 minutes.

This incident has been resolved. All the Ecwid stores are working normal now — you can access Ecwid admin as usual and customers can place orders as well. All your data (products, orders, customer details, store settings) is safe and intact.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Update: October 7, 2022 20:50 UTC. We’re still working on fixing the problem. Thank you for you patience, we’ll come up with an update shortly.

As of October 7, 2022, 20:00 UTC, Ecwid control panels and storefronts are not loading or are loading slowly due to a partial server outage. We are urgently trying to identify the cause of the issue and fix it. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime, we’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com.

We have restored the service, all Ecwid stores are now up and running. We continue investigating this incident to find out what led to such a problem.

We have managed to detect the cause of the downtime and are working on a fix right now.

One of our servers is having problems since 2022.09.09, 15:00 UTC. This causes around 21.5% of storefronts. You may see a constantly spinning wheel if you're in this coverage. We are working on restoring the service. All your data and store settings will be intact. We are sorry for this downtime. Next update in 30 minutes.

This incident has been resolved. We're found out that the issue was caused by the increased system load. After we implemented some fix, the issue with Orders (Ecwid Admin) and Abandoned Carts (Ecwid Admin) got improved. All the Ecwid stores are working normal now — you can access orders in Ecwid admin as usual. All your data (products, orders, customer details, store settings) is safe and intact.

Currently, some Ecwid accounts may experience a downtime, to be more precise — your sales page (Ecwid admin → My Sales → Orders and Ecwid admin → My Sales → Abandoned Carts) are not loading, and new orders won't appear in Ecwid Admin. You may see the “Sorry we are having technical issues” error in your control pane. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)

This incident has been resolved. All the Ecwid stores are working normal now — you can access Ecwid admin as usual and customers can place orders as well. All your data (products, orders, customer details, store settings) is safe and intact.

After we implemented some fix, the issue with Orders (Ecwid Admin) and Checkout pages (Storefront) got improved. Ecwid stores should be working fine now. We are still monitoring this situation to ensure it is stable.

My Orders page in the Ecwid Admin and the Checkout page (storefront) are still experiencing issues, there is no ETA at the moment, yet we're working on the urgent fix. Sorry for keeping you waiting, we will keep you updated.

We are continuing to work on a fix for this issue. We deeply apologize for this situation, thank you for your patience.

At the moment we're found out that the the issue was caused by the increased system load, the developers are fixing the issue source at the moment.

Currently about 2% of Ecwid accounts may experience a downtime, to be more precise — your sales page (<a href=“https://my.ecwid.com/cp/#orders”>Ecwid admin → My Sales → Orders</a>) and the store checkout are not loading or are loading slowly. You may see the ‘We are having technical issues’ error in your control panel and the customers can’t proceed to place an order. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The sales page and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 20 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start a Chat: click on the chat icon in your Ecwid admin → Get Help if the live chat is available with your plan (all paid plans)

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Storefronts, control panels, Instant Site are currently operational.

Control panels and storefronts should be available. Currently, the API performance is a bit delayed and Instant Site are not available. The developers are investigating the issue. ETA: 15 min.

We are still investigating the issue.

One of our servers is having problems since July 11, 2022 05:00 UTC. This causes around 30% of storefronts not opening. Also, all Instant Sites are not available at the moment. We are working on restoring the service and Instant Sites. Estimated time - in 20 minutes. All your data and store settings will be intact.

This incident has been resolved.

All Ecwid Admins and storefronts are up and running. All the store's data (products, orders, customer details, store settings, etc) is safe and intact. We are continuing to monitor for any further issues.

A fix has been implemented — Ecwid Admin and storefronts are working fine now. We continue to monitor the systems to ensure that everything works smoothly.

We continue investigating the issue and actively looking for a fix. If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new

We continue investigating the issue. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes.

Some Ecwid control panels and storefronts are not loading or are loading slowly: You may see the 'We are having technical issues' error in your control panel. And your customers may not access your store with "This page isn’t working" error. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll post updates here in 20 minutes. If you have any questions, you can email our support team at ec.support@lightspeedhq.com. If you are a premium member, you can contact us via live chat from this page: https://support.ecwid.com/hc/en-us/requests/new

Ecwid is up! The problem has been fixed. All services are restored. Ecwid Instant Sites should be up and running. All data (products, orders, your store settings, etc) are intact. Your Ecwid stores continue functioning as usual. Thank you for your patience. We deeply apologize for this situation. We will be conducting a research to understand why the issue took place and how we can avoid it in the future.

The issue has been identified and a fix is being implemented.

UPDATE 03.06.2022, 23:15 UTC: The services are being restored. Most of Ecwid Instant sites should be opening by now.

We are continuing to investigate this issue.

We are having issues with the servers. As a result, Instant Sites are not loading for our users. We are on it and urgently looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update is in 15 minutes.

We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual.

Our developers have released a fix, and all Ecwid stores and control panels are up and running again. We are monitoring the results now.

Ecwid control panels and storefronts are not loading. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com

We have finally fixed the issue with our Support tools. You can contact us via the live chat, send your requests to support@ecwid.com and search articled in our Help Center: https://support.ecwid.com/hc We received all emails sent along the incident and will process them as soon as possible.

Zendesk has restored our account and the live chat is available again. Feel free to contact us via chat. We'll be glad to help you! Help Center is still not opening. We're continue investigating it. The next update will be in half an hour.

The issue is persisting. Our Account Owner and we are in touch with the Zendesk Support team (the service providing us with the Support tools). We found the cause of the issue - renewal subscription date. The next update will be in 30 minutes. We'll make sure this gets fixed for good going forward.

Ecwid Support is currently unavailable: chats and Help Center. We're in contact with the Zendesk Support team (the service providing us with the Support tools) At the moment, you can send your questions at email address: support@ecwid.com. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels are up and running. We are very sorry for this. The approximate time of when the issue is resolved is in 30 minutes. We’ll be posting updates here every 30 minutes.

This incident has been resolved. Store owners can print shipping labels bought through Ecwid Admin without any issues. We're sorry for all the troubles!

Right now, store owners can print shipping labels bought through Ecwid Admin without any issues. The issue was in the process of updating Ecwid data for our shipping label services. We will continue monitor this process and will let you know if we get any updates on the matter.

We are continuing to investigate this issue and we are in contact with our shipping label services. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm.

We keep looking for the cause of the issue and in contact with our shipping label services. Once we know more from them, we’ll post an update. The shipping label feature will be temporarily disabled until we fix it. Please, purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. We are deeply sorry for the bad experience.

We are continuing to investigate this issue. Meanwhile, please purchase the label directly from the USPS shipping carrier via the direct link https://www.usps.com/business/postage-options.htm. Next update will be posted in 30 minutes.

We are continuing to investigate this issue.

We are experiencing an issue with services, which provides shipping label functionality to us. At this moment, store owners can't print shipping labels bought trough Ecwid Admin. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please purchase the label directly from a shipping carrier, until we fix the issue. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from Ecwid Dashboard > Get Help > Open Live Chat.

We've made sure that email notifications are working fine for all the Ecwid stores. This incident is solved. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.

We've fixed this issue, and we continue to monitor the email service to ensure that everything works smoothly. All the undelivered and new emails should be delivered to inboxes.

We've identified a cause of the issue and are restoring the service. We will post an update here once we restore it.

We are continuing to investigate this issue.

We are experiencing an issue that relates to the order and admin notification emails. Store owners and customers might not receive the following type of emails: - Order and admin notifications - Sign in by link - Forgot your password - Email verification We are working to bring email notifications back into service. All your data (products, orders, customer details, store settings, etc) is safe and intact. While we’re on it, please use the workarounds described below to get notified about new orders: 1) You still can receive push notifications for your orders from your <a href="https://support.ecwid.com/hc/en-us/articles/207793079-Ecwid-mobile-app-for-iOS">iOS</a> and <a href="https://support.ecwid.com/hc/en-us/articles/207102199-Ecwid-mobile-app-for-Android">Android</a> Ecwid app. 2) Also, you can check if you receive new orders in your Order page here: https://my.ecwid.com/#orders and notify your customers by email manually 3) Or just wait for a fix, as all the email notifications will be delivered once we solve the issue. We will inform you once it is fixed. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, you can reach our Support team via email at support@ecwid.com. Premium users can contact us via Live Chat from <a href="https://my.ecwid.com">Ecwid Dashboard</a> > Get Help > Open Live Chat ( <a href="https://ecwid.d.pr/36d9nh">Screenshot</a> ).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are implementing the fix. Next update will be posted in 15 minutes.

Some Ecwid control panels and storefronts may not loading for users and your customers cannot access the storefront. We are currently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com.

The issue has been resolved. Please accept our sincere apologies for this downtime.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for the issue.

We have identified the issue and are implementing the fix. Next update will be posted in 10 minutes.

We are continuing to investigate this issue. All the store data is safe. Next update in 15 minutes.

Ecwid control panels and storefronts are not loading for some users: You may see the 'CODE:400 MESSAGE:Bad Reques' error in your control panel. And your customers can not access your storefront. We are urgently working on a fix. All your data (products, orders, customer details, store settings, etc) is safe and intact. The storefronts and control panels will be up and running once we fix the problem. We are very sorry for this downtime. The approximate time of when the issue is resolved is in _minutes. We’ll be posting updates here every 15 minutes. If you have any questions, you can email our Support team at support@ecwid.com, or start Pre-Sales Chat: click on the chat icon on our site https://www.ecwid.com/ ( <a href="https://ecwid.d.pr/5Bk2fv">Screenshot</a>)

The developers have confirmed that the issue is resolved. The stores, control panels and API are operational. Your store data is safe and intact.

The developers have identified the root cause of the issue and implemented a fix. They are monitoring the situation at the moment.

The issue is being investigated on still. Next update in 1 hour.

The developers are still investigating the issue and monitoring the situation. Next update in 30 minutes.

We are continuing to investigate this issue. All the store data is safe. Next update in 30 minutes.

European store owners have issues with loading and making changes in the Ecwid Admins. There are also issues with loading apps added to Ecwid accounts. Besides, the outage also affects the loading of the stores for customers. All the store data (products, order information) is safe. Our developers are looking into this and looking for the reason of this issue. Next update in 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We found the root of the issue. The fix is on the way. ETA — 15 minutes.

We are continuing to investigate this issue.

One of our servers is having problems since 8 Feb 2022, 2:30 AM (UTC Time zone). This causes around 20% of storefronts not to open. You may see that your store or Ecwid Admin doesn't load as expected if you're in this coverage. We are working on restoring the service. Estimated time - 1 hour. All your data and store settings will be intact. We are sorry for this downtime. The next update is in 30 minutes. If you have any questions, please reach out to support@ecwid.com.

We now receive emails to support@ecwid.com, billing@ecwid.com and customizations@ecwid.com addresses without any issues. The incident is resolved. We're sorry for all the troubles!

The support@ecwid.com email is now available and we receive all the new emails to this address. We're still working on the access to billing@ecwid.com and customizations@ecwid.com addresses. The next update will be posted in 30 minutes.

Currently some email addresses with @ecwid.com domain are unavailable. The following addresses are affected: support@ecwid.com billing@ecwid.com customizations@ecwid.com If you send an email at any of these addresses, you will get the 'Message not delivered' reply from our mailing system. We're currently investigating the issue. All the store data is safe and intact. Customers are getting notifications from Ecwid stores as usual. With any questions, please email us at ec.support@lightspeedhq.com or submit a request via our Help Center at the direct link: https://support.ecwid.com/hc/en-us/requests/new We'll keep you posted for further updates.

Today from 12:41 p.m (UTC time zone) to 6:00 p.m (UTC time zone) there was a downtime of Ecwid stores and admins — they were loading slowly or not loading at all. We are deeply sorry for this issue. Our developers took care of the issue, it has been resolved. All the Ecwid data is kept intact and everything is back to normal; Ecwid admins and storefronts should load without any errors or delays. Our team will continue investigating the cause of it to make sure it won't happen again.

The servers are up and all services are available at the moment. Now, we are looking for the reason for this outage to make sure it won't happen again.

Our developers are still looking for the reason for this outage. All the store data is safe, all store information is safe. The next update will be in 30 minutes

We are still working on the issue. All the store data is safe, all store information is safe. The next update will be in 30 minutes

We are still investigating the issue. All the store data is safe, all store information is safe. The next update will be in 30 minutes

We are still working on the issue and looking for the reasons for this outage. All the store data is safe, all store information is safe. The next update will be in 30 minutes

We are still working on fixing the source of the issue so some services in Ecwid Admin, Storefront and Instant Sites might be still unavailable from time to time for short time ranges. The next update will be in 30 minutes.

The servers are up and all services are available at the moment. We are looking for the reasons for this outage to make sure it will not happen again. The next update will be in 30 minutes.

We have an internal issue with the cache system. This causes the availability of servers so the Ecwid Control Panel, Ecwid Storefront and Instant Sites may be unavailable. All the store data is safe, all store information is safe. We are working to make this system to work stable now. The next update will be in 20 minutes

This incident has been resolved

Amazon has restored its services. The Ecwid storefronts and control panels should work normally now. We'll keep monitoring the situation to make sure the issue is fully resolved.

Most US stores are still under this issue, we're currently working on this. We are sorry for this downtime. Next update in 30 minutes.

AWS (Amazon Web Services is where Ecwid stores are hosted) is having an issue with data centers at the moment. As the result, the storefronts and store control panels may load slowly or not load at all for the users in the USA and Australia. We’re monitoring the updates from Amazon AWS and working on restoring the service on our side. All your store data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update in 30 minutes.

We are glad to inform you that the issue has been fixed. All the data (products, orders, your store settings, etc) are safe and intact. The Ecwid stores continue functioning as usual. We are deeply sorry for the bad experience. We’ll do better.

We are continuing to monitor for any further issues.

We identified the reason of the issue and applied the fix. Now all Ecwid admins and stores are operating normally. All your data remains safe and intact. We will keep monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are on the issue and looking for a fix. All your data is safe and intact, the stores will be operating normally as soon as the issue is fixed. We are sorry for this downtime. Next update in 10 minutes.

The incident was resolved. We restored the service and all the delayed email notifications are being sent to store owners and customers now. All future email notifications will be sent normally. Please, forgive us for any difficulties this issue caused.

2021.10.07 , 16:50 UTC (lhttp://www.worldtimebuddy.com) Some New Order Placed notifications, Order Confirmations, copies of customers Orders confirmation emails, and ‘Files ready for download’ emails are not being sent to store owners and customers in Ecwid stores located in Europe. We are urgently working on fixing the issue. We will give you the next update here in 1 hour. All store data is intact. You can <a href="https://support.ecwid.com/hc/en-us/sections/360001595560-Download-Ecwid-mobile-app"> download the Ecwid app on mobile devices </a> to receive notifications about new orders or check new orders in Ecwid Admin > My Sales > Orders. Impact: Ecwid stores located in Europe Please, accept our apologies.