Is ecobee Down Right Now? Check if there is a current outage ongoing.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

It looks like some people are experiencing an interruption to the ecobee eco+ service. This means that eco+ functionality might be impaired or temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Case closed! The incident we were experiencing with ecobee Integration Services has been resolved.

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We are continuing to work on a fix for this issue. In the meantime, users experiencing this issue can apply a temporary workaround by renaming their device (the original name can be restored immediately after). We will provide another update once the permanent fix has been deployed.

We have identified the root cause and our team is actively implementing a permanent solution. In the meantime, users experiencing this issue can apply a temporary workaround by renaming their device (the original name can be restored immediately after). We will provide another update once the permanent fix has been deployed.

Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alarm.com or Google integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Hello, again! A solution's been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Everything is looking operational now. Thank you again for your patience!

A fix has been implemented and the service is recovering. We will continue to monitor to make sure everything is coming back online correctly. Thank you for your patience.

It looks like we are experiencing an outage of our SmartBuildings API. We appreciate your patience as we’re actively working to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll provide additional updates soon.

And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We've implemented a solution and we're keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience. For customers who are not able to view SmartCamera's live feed and seeing "set up two-factor authentication", the recommendation is to log out and log back into the app.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The fix has been tested and deployed to production. We are now monitoring the fix to ensure everything has been resolved.

We are continuing to work on a fix for this issue.

We are currently experiencing an interruption to ECP services related to Grid Resiliency Events. Customers may face an error when attempting to create Grid Resiliency events. The root cause has been identified and is being fixed. Note however Demand Response issuing and cancellation is operating as expected and it is only Grid Resiliency Events which are impacted. ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events during this time. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We are aware of an issue where some Android customers are experiencing difficulty registering new ecobee 'SmartCamera with Voice Control' devices within the ecobee app. We are currently investigating this issue, and a fix is in the works. Stay tuned!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Heads up - there seems to be an issue with Switch+ Online Services. The good news is your ecobee Switch+ will keep operating when you manually adjust it. The not-so-good-news? The app, web portal and third-party apps are temporarily impacted. Thanks for hanging in there. We’re working hard to find the cause of this issue as soon as possible.

The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We have identified an issue for Android users where the mobile app may fail to load and intermittently shows a "Trouble connecting to ecobee" error. ecobee smart thermostats will continue to operate normally on set schedules and by manual adjustment, including any energy savings events currently in-progress. We appreciate your patience as we’re working hard to fix this issue as quickly as possible.

The incident we were experiencing with the Alexa Skill Integration for Smart Doorbell Camera and SmartCamera devices has been resolved. You will once again be able to view live feeds for these devices within the Alexa app and on Echo Show devices. If you're still having some trouble, we suggest disabling and then re-enabling the ecobee Alexa Skill from within the Alexa app.

We’re happy to report we’ve discovered the root cause of disruption to the Alexa Skill Integration for Smart Doorbell Camera and SmartCamera Devices and are fixing the problem right now.

We've received reports that ecobee Smart Doorbell Camera and SmartCamera devices are unable to be viewed in the Alexa app and on Echo Show devices. Our team is investigating. In the meantime, you can continue using the ecobee app to view the devices. Thank you for your patience as we work on resolving this issue. Stay tuned for updates.

Everything is back up and running. If you’re still having some trouble, try the registration process again.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Some people may be having trouble registering their thermostat. We’re happy to share that registered ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

It's us again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

We’ve received reports of ecobee Smart Security Subscription Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to signup, update or cancel their subscription at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

We’re working hard to figure out why Alexa Voice Service is currently unavailable to some people. Thanks very much for your patience and apologies for any inconvenience this has caused. We’ll have an update for you shortly.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with the Google Home Third-Party Integration has been resolved. If you're still having some trouble, we suggest you try unlinking and then relinking your ecobee account from Google Home.

We've received reports that ecobee Smart Thermostats and Switch+ are appearing as "offline" in the Google Home app, making them unresponsive to control within the Google Home app. However, control of ecobee Smart Thermostats and Switch+ through Google Assistant voice commands should remain unaffected. Our team is investigating. In the meantime, you can continue using the ecobee app, Google Assistant, other third-party apps, or the devices themselves to control and adjust. Thank you for your patience as we work on resolving this issue. Stay tuned for updates.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

This incident has been resolved.

Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

We’ve received reports that ecobee push notifications are not working. Our team is looking for a solution. We’re happy to let you know that your ecobee products will continue to operate normally on their set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing they are unable to receive alerts and notifications. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing that they are unable to pair sensors or are seeing a delay in events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

This incident has been resolved.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

The issue has been identified and a fix is being implemented.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Good news! The issue we were experiencing has been resolved.

Resolved – Case closed! The incident we were experiencing with SmartCamera has been resolved.

Monitoring – Hello, again! A solution's been implemented and we're keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

Identified – We're happy to let you know we've identified the issue and are acting quickly with a fix.

Investigating – We've received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some customers may have encountered difficulties making changes to the subscription plan for their SmartCamera device. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

We're happy to share that the problem we were experiencing with www.ecobee.com has been resolved.

We’re happy to report a fix has been implemented and we’re keeping a close eye on the results to ensure everything is running smoothly.

HomeIQ reports are currently unavailable in the My Home customer portal. Thanks for your patience as we work to get things back up and running as soon as possible. Stay tuned for updates.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

A fix has been implemented and we are monitoring the results.

Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are working on a solution. We’ll let you know as soon as things are back to normal.

Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

We’re working hard to figure out why Alexa Voice Service is currently unavailable to some people. Thanks very much for your patience and apologies for any inconvenience this has caused. We’ll have an update for you shortly.

We're happy to share that the problem we were experiencing with www.ecobee.com has been resolved.

It looks like we’re experiencing an outage on www.ecobee.com. Thanks for your patience as we work to get things back up and running as soon as possible. Stay tuned for updates.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Hello, again! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

We are continuing to investigate this issue.

We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

Case closed! The incident we were experiencing with ecobee Authentication Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

We’ve received reports of ecobee Authentication Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to reset their password, sign-in or sign-up to their ecobee account. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

The impacted internet service providers have found a solution. Everything is back up and running. If you’re still having some trouble, try selecting the network again in your thermostat menu, or rebooting your router/modem or thermostat.

We're continuing to receive reports that the thermostat connectivity issue is ongoing for a small number of Smart Owners. The team is working hard to find a solution with the impacted internet service providers as quickly as possible. ecobee smart thermostats will continue to operate according to the set schedule and by manual adjustment on the thermostat, including all energy-saving events that are already in progress. We'll continue to keep you updated, and apologies for any inconvenience this has caused.

We're continuing to receive reports that the thermostat connectivity issue is ongoing for a small number of Smart Owners. The team is still actively working on this issue to find a solution as quickly as possible. We'll continue to keep you updated, and apologies for any inconvenience this has caused.

Investigating – We’re investigating reports that a small number of Smart Owners might be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app and third-party apps are temporarily disconnected, and which internet service providers are impacted. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

This incident has been resolved.

We are continuing to monitor for any further issues.

The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

It looks like we’re experiencing an outage on www.ecobee.com. Thanks for your patience as we work to get things back up and running as soon as possible. Stay tuned for updates.