Echobox

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Last checked from Echobox's official status page

Historical record of incidents for Echobox

Report: "Investigating Issue"

Last update
investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investiggating issue"

Last update
Resolved

This incident has been resolved.

Investigating

Echobox is experiencing some issues with adding articles and populating editions. We are actively investigating this issue now. We apologise for any inconvenience caused.

Report: "Investiggating issue"

Last update
resolved

This incident has been resolved.

investigating

Echobox is experiencing some issues with adding articles and populating editions. We are actively investigating this issue now. We apologise for any inconvenience caused.

Report: "Issue with Twitter/X"

Last update
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

Twitter is currently experiencing API difficulties which may lead to some issues with posting. We have identified the issue and working to get this resolved.

Report: "Issue with Twitter/X"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Twitter is currently experiencing API difficulties which may lead to some issues with posting. We have identified the issue and working to get this resolved.

Report: "Investigating Issue"

Last update
Resolved

This incident has been resolved.

Investigating

Echobox is experiencing some issues with scheduled shares and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

investigating

Echobox is experiencing some issues with scheduled shares and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Problems with Automation Settings"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are aware of issues affecting automation settings on some pages and are actively working to solve them. We apologise for any inconvenience caused.

Report: "Login problem"

Last update
resolved

Users are currently unable to log into Echobox Email

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "13th December 2024: Echobox will gradually cease offering X/Twitter over the coming days"

Last update
resolved

This incident has been resolved.

investigating

13th December 2024: Echobox will gradually cease offering X/Twitter over the coming days. This is due to pricing changes introduced by X/Twitter that has made it untenable for us to continue offering X/Twitter. Your Customer Success Manager will reach out soon to guide you through next steps.

Report: "Issue with Facebook"

Last update
resolved

This incident has been resolved.

identified

Facebook is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Facebook and hope they will rectify this soon.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Issue with logging in to Echobox Email"

Last update
resolved

This incident has been resolved.

investigating

Some users are currently experiencing problems logging into Echobox Email. We are investigating and expect to have the situation resolved shortly.

investigating

Some users are currently experiencing problems logging into Echobox Email. We are investigating and expect to have the situation resolved shortly.

Report: "X/Twitter unannounced API changes to sharing limits"

Last update
resolved

X/Twitter has made unannounced changes to its API rate limits which may cause some shares to fail. While we work on solutions, we recommend scheduling no more than 15 Tweets per 24 hour period for apps on the 'Free Tier'. We are also reducing the volume of Autofeed optimal shares as a precautionary measure.

monitoring

X/Twitter has made unannounced changes to its API rate limits which may cause some shares to fail. We recommend scheduling no more than 15 Tweets per 24 hour period for apps on the 'Free Tier'. We are also reducing the volume of Autofeed optimal shares as a precautionary measure.

monitoring

X/Twitter has made unannounced changes to its API rate limits which may cause some shares to fail. While we work on solutions, we recommend scheduling no more than 15 Tweets per 24 hour period for apps on the 'Free Tier'. We are also reducing the volume of Autofeed optimal shares as a precautionary measure.

identified

X/Twitter has made unannounced changes to its API rate limits which may cause some shares to fail. While we work on solutions, we recommend scheduling no more than 15 Tweets per 24 hour period for apps on the 'Free Tier'. We are also reducing the volume of Autofeed optimal shares as a precautionary measure.

Report: "Issue with Facebook"

Last update
resolved

This incident has been resolved.

identified

Facebook is currently experiencing API difficulties which may lead to some issues with analytics, retrieving mentions and Benchmarks. We have contacted Facebook and hope they will rectify this soon.

Report: "Issue with Facebook Analytics"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been deployed. The clicks and CTR values will update over the next 2 hours. We will continue to monitor the issue during this time.

identified

The Analytics Page for Facebook is currently showing 0 for Clicks and 0% for CTR.

Report: "'Share as soon as possible' not being automated"

Last update
resolved

This incident has been resolved.

identified

Echobox is currently unable to automate shares that have been identified as 'shared as soon as possible'. Please continue to post these shares manually via Echobox in the interim as our team work to rectify this. We apologise for any inconvenience caused.

Report: "Issue with Facebook"

Last update
resolved

We have found a workaround for the issue as Facebook do not seem to be fixing the issue.

identified

Facebook is still experiencing API difficulties deal with insights (analytics) and we are working with Facebook to resolve the issues. In the meantime we have found a workaround to make sure all insights are updated correctly.

identified

Facebook is currently experiencing API difficulties which may lead to 0 (zero) being shown in the Analytics Page for Impressions, Clicks and CTR. We have contacted Facebook and hope they will rectify this soon.

Report: "Issue with Facebook Analytics"

Last update
resolved

This incident has been resolved.

monitoring

A workaround has been deployed to get around the issues with Facebook Insights. 2 insights are not available until the Facebook bug has been resolved. The insights are post_impressions_by_story_type and post_impressions_by_story_type_unique

identified

Facebook is currently experiencing API difficulties which may lead to 0 (zero) being shown in the Analytics Page for Impressions, Clicks and CTR. We have contacted Facebook and hope they will rectify this soon.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

Any remaining login issues should now be resolved. If you are still experiencing problems logging in please try clearing your browser cache and cookies, or email support@echobox.com. We apologise for any inconvenience caused.

monitoring

Any remaining login issues should now be resolved. If you are still experiencing problems logging in please email support@echobox.com. We apologise for any inconvenience caused.

identified

Some Echobox users may be experiencing issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Scheduled Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 17th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.

Report: "Scheduled Maintenance"

Last update
resolved

This maintenance has been postponed due to elections, it will be happening instead next weekend.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 10th March. During this period Echobox may be unavailable and you may be logged out. Scheduled posts will remain unaffected. Thank you for your understanding.

Report: "Issue with Facebook"

Last update
resolved

This incident has been resolved.

monitoring

Facebook have resolved the API issue. We are continuing to monitor if all related issues are resolved.

identified

Facebook is currently experiencing API difficulties which may lead to some issues with sharing and connecting pages. We have contacted Facebook and hope they will rectify this soon.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Unable to get image data for some articles"

Last update
resolved

The following issue has been resolved: Unable to get image data for some articles.

monitoring

Unable to get image data for some articles. A fix has been implemented and we are monitoring the results.

identified

Unable to get image data for some articles. The issue has been identified and a fix is being implemented.

identified

The issue has been identified and a fix is being implemented.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Echobox users may experience issues logging in to Social. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Severe Degredation to Echobox Social"

Last update
resolved

There was severe disruption to the Echobox Social platform that caused platform slowness and an inability to login for some users

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

identified

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Issue with OpenAI Message Generation"

Last update
resolved

This incident has been resolved.

monitoring

OpenAI have updated their status saying they have fixed the issue and we continue to monitor the issue.

identified

OpenAI is currently experiencing API difficulties which may lead to some issues with generating ChatGPT and Inspire Me messages. OpenAI has declared a major outage on https://status.openai.com/.

Report: "Echobox Email - Campaign Dashboard"

Last update
resolved

We are aware of an issue where editions might not be loading on the campaign dashboard, and expect to have this problem resolved shortly.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "An issue has occurred with Twitter"

Last update
resolved

This incident has been resolved.

identified

Success! We've been working day-and-night developing a new Twitter integration in response to Twitter's current turmoil. We are happy to announce that we've now completed this work. Please follow the steps in this guide https://ebx.sh/twitterreconnect (Echobox login required). You should now be able to post to Twitter as usual. If you encounter any issues, please contact support@echobox.com.

identified

Success! We've been working day-and-night developing a new Twitter integration in response to Twitter's current turmoil. We are happy to announce that we've now completed this work. Please follow the steps in this guide https://ebx.sh/twitterreconnect (Echobox login required). You should now be able to post to Twitter as usual. If you encounter any issues, we're happy to help support@echobox.com

identified

We're continuing our hard work on finalizing a new Twitter integration in response to Twitter's turmoil. In the meantime, please follow these steps on https://ebx.sh/twitterreconnect to start the reconnection process (Echobox login required).

identified

Given Twitter's unexpected disconnection of API access for many companies, Echobox is working hard on a solution for our customers. Please see https://ebx.sh/twitterturmoil to find out more about the steps we kindly ask you to take in order to prepare for the reconnection process. We apologize for the inconvenience Twitter are causing and will keep you updated on further developments.

identified

Twitter have unexpectedly degraded or disconnected API access of many companies without warning, including Echobox (see https://ebx.sh/twitterturmoil for more information). The Twitter team are unresponsive but we are working on a possible solution and will update within 24 hours. We apologize for the inconvenience Twitter are causing.

identified

Twitter is currently experiencing API difficulties which may lead to some issues with pages being disconnected and unable to reconnect. We have contacted Twitter and hope they will rectify this soon.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified that following an infrastructure failure our sharing process did not correctly recover and are resolving the issue now.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Issue with LinkedIn"

Last update
resolved

This incident has been resolved.

identified

LinkedIn is currently experiencing API difficulties which may lead to some issues with posting. We have contacted LinkedIn and hope they will rectify this soon.

Report: "Investigating Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Issue with Twitter"

Last update
resolved

This incident has been resolved.

identified

Twitter is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Twitter and hope they will rectify this soon.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Echobox Social is experiencing a slowdown"

Last update
resolved

The issue has been identified and a resolution has been applied

investigating

Echobox is experiencing issues and our team are currently investigating. We apologise for any inconvenience caused.

Report: "Investigating Issues posting to Instagram"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox is experiencing issues posting to Instagram. This impacts a small number of our customers. Our team are currently investigating. We apologise for any inconvenience caused.

Report: "Issue with Facebook"

Last update
resolved

This incident has been resolved.

identified

Facebook is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Facebook and hope they will rectify this soon.

Report: "Scheduled Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 23rd October. Echobox may be unavailable at times during this period. Thank you for your understanding.

Report: "Scheduled Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We will be carrying out system maintenance between 21:00 and 22:00 (UTC) on Thursday, 13th October. Echobox may be unavailable at times during this period. Thank you for your understanding.

Report: "Scheduled Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

We will be carrying out system maintenance between 19:00 and 20:00 (UTC) on Sunday, 2nd October. Echobox may be unavailable at times during this period. Thank you for your understanding.

Report: "Scheduled Maintenance"

Last update
resolved

Many thanks for your patience while we carried out this platform improvement.

monitoring

We will be carrying out system maintenance between 20:00 and 21:00 (UTC) on Sunday, 25th September. Echobox may be unavailable at times during this period. Thank you for your understanding.

Report: "Users unable to login"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Echobox users may experience issues logging in. We are working on rectifying this as soon as possible. We apologise for any inconvenience caused.

Report: "Issue with Instagram"

Last update
resolved

This incident has been resolved.

identified

Instagram is currently experiencing API difficulties which may lead to some issues with posting. We have contacted Instagram and hope they will rectify this soon.