EBSCO

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Last checked from EBSCO's official status page

Historical record of incidents for EBSCO

Report: "Service Issue Reported – EDS, EBSCOhost, Publication Finder Interface, Full Text Finder and Flipster."

Last update
investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with EDS, EBSCOhost, Publication Finder Interface, Full Text Finder & Flipster. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "EBSCOadmin - System Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Update

Please note updated maintenance window:EBSCO will perform maintenance on EBSCOadmin related to IP configuration beginning on Tuesday May 27th, 2025 at 8 AM EDT (12 PM UTC) and completing at 4 PM EDT (8 PM UTC) on Tuesday May 27, 2025. During this maintenance window, administrators will not be able to update IP addresses or add new IP addresses in EBSCOadmin. There should be no interruption to end-user authentication via IP; however, if any problems occur, please reach out to an EBSCO Support representative via EBSCO Connect. After the completion of this maintenance, IP configuration will no longer be available in EBSCOadmin and will be performed in EBSCO Experience Manager. Please see the following EBSCO Connect page for more information about IP configuration in EBSCO Experience Manager: How to configure IP authentication in EBSCO Experience ManagerWe apologize for any inconvenience this scheduled maintenance may cause.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

EBSCO will perform maintenance on EBSCOadmin related to IP configuration beginning on Tuesday May 27th, 2025 at 8 AM EDT (12 PM UTC) and completing at 8 AM EDT (12 PM UTC) on Wednesday May 28, 2025. During this maintenance window, administrators will not be able to update IP addresses or add new IP addresses in EBSCOadmin. There should be no interruption to end-user authentication via IP; however, if any problems occur, please reach out to an EBSCO Support representative via EBSCO Connect. After the completion of this maintenance, IP configuration will no longer be available in EBSCOadmin and will be performed in EBSCO Experience Manager. Please see the following EBSCO Connect page for more information about IP configuration in EBSCO Experience Manager: How to configure IP authentication in EBSCO Experience ManagerWe apologize for any inconvenience this scheduled maintenance may cause.

Report: "Service Issue Reported – Multiple Services Impacted"

Last update
resolved

The issues customers reported with access to EBSCO platforms have been identified, and a fix implemented. We are monitoring for any further issues at this time. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of issues with multiple EBSCO products. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Micromedex Link Issues in DynaMedex"

Last update
resolved

The issues reported with Micromedex link in DynaMedex are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with the Micromedex link available in DynaMedex to bring a user to the Micromedex site. This appears to be impacting users who do not have IPs registered with Micromedex. The Micromedex engineering team is currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – eBook Viewer/Table of Contents Load Issue"

Last update
resolved

The issues customers reported with the eBook Viewer/Table of Contents are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with eBooks intermittently failing to load in the eBook Viewer and Table of Contents errors. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Classic EDS Search Box"

Last update
resolved

The issues customers reported with EDS Search Box; Google Scholar, Pub Med, and FTF Link Outs are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with EDS Search Box; Google Scholar, Pub Med, and FTF Link Outs. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Scripting issue"

Last update
resolved

The issues customers reported with some scripting services are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue impacting on some scripting services for some customers. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "GOBI Unavailable"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Good Morning, GOBI is currently unavailable. We are aware of the outage and actively working to restore access. We will provide updates as they become available. - The GOBI Team

Report: "Service Issue Reported – ***OpenURL incorrectly leading to Item Not Found***"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with **OpenURL incorrectly leading to Item Not Found***. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Flipster"

Last update
resolved

The issues customers reported with Flipster are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

identified

Our engineering teams have identified the issue affecting Flipster and have provided a temporary workaround: Workaround: If you see the message "No Holdings Found", enter empty double quotes ("") in the search box and press Search. This should display all holdings. We are actively working on a resolution and will provide updates as soon as more information becomes available.

investigating

We have received reports of an issue with Flipster. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "EBSCO Products/Services currently unavailable."

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Service Issue Reported – ***New EDS UI***"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with **New UI- Links/Custom Links not working ***. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Catalog / IR Processing Delays"

Last update
resolved

This incident has been resolved.

identified

We successfully identified the problem, implemented a fix, and are now working on restoring currency.

investigating

We are experiencing issues with the Catalog and Institutional Repositories build environments. Customers will be able to access current catalogs and IRs, but updates are delayed beyond our 48 hours SLA. We apologize for the inconvenience.

Report: "Service Issue Reported – EBSCONET"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – New EBSCOHost/New EBSCO Discovery Service Upstream Error"

Last update
resolved

The issues customers reported with new EBSCOhost and new EBSCO Discovery Service interfaces are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with the new EBSCOhost and new EBSCO Discovery Service interfaces. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "ECM inaccessible"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Service Issue Reported – eBook downloads in New UI"

Last update
resolved

The issues customers reported with eBook downloads in the New UI are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

EBSCO has received reports of users being unable to complete full eBook downloads in new UI from the search results and detail record pages. Our development teams are investigating and updates will be provided here as we progress toward a solution. Online viewing and chapter downloads are not affected by this issue, so users still have access to all the eBooks in your collection. There are two other routes for full eBook download that users can use until this issue is resolved. The two routes that are working as usual are: downloading full eBooks from within the online eBook viewer, and downloading from the Holds & checkouts dashboard section of new UI (if the institution's new UI account is configured to see this area of the dashboard). Please see the details of these two alternative options below. Alternative Download Option 1: Click Access now instead of Download on a search result or detail page in new UI And then click Download within the eBook viewer Or, Try Alternative Download Option 2: If the user has already downloaded an eBook from the eBook viewer (or in a previous session and still has an active checkout), they can download the eBook again using the “Holds & checkouts” section of the My dashboard menu Find the eBook you are intending to download and click the tools menu to expand it,

Report: "Service Issue Reported – ***EDS- New UI***"

Last update
resolved

This incident has been resolved.

identified

We have received reports of an issue with **EDS- New UI- Search Unavailable***. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – EDS Search Box and Permalinks returning "No Results""

Last update
resolved

This incident has been resolved.

investigating

We have received reports of an issue where searches using an EBSCO permalink or search box/widget are adding the "+" sign to the search query and returning no results in EDS. Our engineering teams are currently investigating the issue and we will update this page when more information is available. EBSCO Discovery Service remains accessible and search functionality within EDS is working correctly.

Report: "Service Issue Reported – EBSCO Discovery Service (Classic Interface)"

Last update
resolved

This incident has been resolved.

monitoring

Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround. To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support. -Please go into the affected profile -Select the “Viewing Results Tab” -Scroll down to “Show Clustered Results” -Switch to No

monitoring

Our development team continues to investigate the issue impacting ***EDS (Classic Interface)*** and are currently working to resolve this issue. In the meantime, we would like to provide a temporary workaround. To implement the work around, please follow the below instructions or submit a ticket through EBSCO Connect to open a ticket for support. -Please go into the affected profile -Select the “Viewing Results Tab” -Scroll down to “Show Clustered Results” -Switch to No

investigating

Engineers have successfully recreated the issue and are actively researching to find root cause

investigating

We have received reports of an issue with EBSCO Discovery Service (Classic Interface). Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "ALMA API experiencing intermittent order creation failures"

Last update
resolved

This incident has been resolved.

monitoring

Alma customers placing API orders in GOBI will likely not see the orders reflected in their catalogs with POL numbers. For these orders, GOBI will reflect an open order status. GOBI is monitoring this situation and Ex Libris is working to resolve the issue. - The GOBI Team

Report: "Service Issue Reported – PDF viewer"

Last update
resolved

The issues customers reported with PDF viewer are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with PDF viewer. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Holdings Management"

Last update
resolved

The issues customers reported with Holdings Management are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with Holdings Management. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – ***EBSCOAdmin/EDS/Ebooks***"

Last update
resolved

The issues customers reported with multiple products/features are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received additional reports that the downloading of eBooks may be impacted at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with EBSCOAdmin, Holdings Management and some users are experiencing slowness or connectivity issues within EBSCO Discovery Service. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – BiblioGraph"

Last update
resolved

The issues customers reported with BiblioGraph are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of intermittent issues affecting BiblioGraph. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – ***PDF error***"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We have received reports of an issue with PDF functions not working in EDS/EDS-New UI and EBSCOhost. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – ***ECM, EBSCOadmin, eBooks Viewer***"

Last update
resolved

This incident has been resolved.

investigating

We have received reports of an issue with **EBSCOadmin and eBooks viewer***. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "GOBI & OCLC data connectivity resulting in delays"

Last update
resolved

The issues customers reported with GOBI & OCLC are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

GOBI & OCLC are currently experiencing a data connectivity issue. As a result customers may experience the following: Shipments made 5/14/2024 may arrive prior to records becoming available. WorldCat & non-WorldCat customers may see delays in the updating of their library holdings. WorldCat shipments may be delayed. We expect the resolution of the connectivity issue to fully resolve the delays outlined above. -The GOBI Team

Report: "Delay in eBooks and Flipster orders"

Last update
resolved

This incident has been resolved.

investigating

Due to the previously reported issue which impacted eBook orders, there is now a backlog of orders to be processed which our systems are currently working through as quickly as possible. As a result, orders placed starting Friday may be delayed in fulfilling through to EBSCOhost. This affects orders through GOBI, ECM, OASIS, and orders placed through Sales reps. Please note: orders can be placed but access will not be available to the end user on EBSCOhost until the backlog of orders has been cleared.

Report: "Service Issue Reported – EBSCO eBooks and Flipster Orders"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with eBooks and Flipster orders. Orders placed starting Friday are not yet fulfilled through to EBSCOhost. This affects orders through GOBI, ECM, OASIS, and orders placed through Sales reps. Please note: orders can be placed but access will not be available to the end user on EBSCOhost until this issue is resolved. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – eBooks Chapter Download"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We have received reports of an issue with EBSCO eBooks chapter download. We have received reports that chapter downloads for eBooks is returning an error. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Flipster App"

Last update
resolved

This incident has been resolved.

investigating

We have received reports of an issue with the Flipster App. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "LibraryAware is currently unavailable"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

LibraryAware is currently unavailable. We are actively investigating the issue

Report: "EBSCOadmin is currently unavailable"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

EBSCOadmin is currently unavailable. Ability to purchase individual subscriptions to DynaMed and DynaMedex are affected. We are currently investigating the issue.

investigating

EBSCOadmin is currently unavailable. Ability to purchase individual subscriptions to DynaMed and DynaMedex are affected. We are currently investigating the issue.

Report: "BiblioGraph is currently experiencing intermittent issues and downtime"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

BiblioGraph is currently experiencing intermittent issues and downtime. Our Team is investigating.

investigating

BiblioGraph is currently experiencing intermittent issues and downtime. Our Team is investigating.

Report: "Service Issue Reported – BiblioGraph"

Last update
resolved

This incident has been resolved.

investigating

We have received reports of an issue with BiblioGraph. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Investigating FOLIO issue"

Last update
resolved

The issues customers reported with the FOLIO Inventory app are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with the FOLIO Inventory app and our engineering teams are currently investigating. For region specific status, please refer to: status.folio.ebsco.com

Report: "EDS API not accessible"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Service Issue Reported – Publication Finder"

Last update
resolved

The issues customers reported with Publication Finder are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with the Classic Publication Finder. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Delay in making some eBooks available on EBSCOhost/EBSCO Discovery Service if ordered"

Last update
resolved

The issues with eBook ordering are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

Due to an issue with the database production process for EBSCO eBooks, some newly ordered EBSCO eBook titles may not be available on EBSCOhost as quickly as expected. Affected eBooks are those that were new to the EBSCO eBooks catalog as of March 4th. This issue could affect orders from March 4th - today. Teams are actively working to resolve the issue and we will post a updates as progress is made.

Report: "GOBI RUSH ordering currently unavailable"

Last update
resolved

GOBI RUSH ordering has been restored. -The GOBI Team

investigating

GOBI RUSH ordering is currently unavailable, we are actively working to resolve the issue. We will provide updates as they become available. We apologize for the inconvenience. -Jessica

Report: "Reports of Medical Products Being Down"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Please be aware that DynaMedex, Dynamic Health and DynaMed are currently encountering issues. Development teams are swarming to identify cause and resolve as soon as possible.

Report: "RUSH ordering currently unavailable in GOBI"

Last update
resolved

RUSH ordering has been restored. Thank you for your patience as we worked to resolve this issue. - The GOBI Team

identified

RUSH ordering is currently unavailable in GOBI. We are actively working to resolve the issue. We apologize for the inconvenience. - The GOBI Team

Report: "Service Issue Reported – Stacks Gateway Issue"

Last update
resolved

The issues customers reported with Stacks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with Stacks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Holdings Management"

Last update
resolved

The issues customers reported with Holdings Management are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with Holdings Management. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – EDS API Gateway / EIT API Gateway"

Last update
resolved

The issues customers reported with EDS API Gateway / EIT API Gateway are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with EDS API Gateway / EIT API Gateway. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – EBSCO Collection Manager"

Last update
resolved

This incident has been resolved.

investigating

We have received reports of an issue with EBSCO Collection Manager. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Full Text Finder, Publication Finder, Holdings Management"

Last update
resolved

The issues customers reported with Full Text Finder, Publication Finder, Holdings Management, and FOLIO eHoldings module are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

identified

Our engineering teams have identified the issue impacting Holdings Management, Publication Finder, Full Text Finder, and FOLIO eHoldings module and are currently working to resolve this issue. We will update this page when more information is available.

investigating

We have received reports of an issue with Full Text Finder, Publication Finder, and Holdings Management. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "ERIC Database Unexpected Maintenance"

Last update
resolved

The maintenance affecting access to the ERIC Database is now completed. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We are continuing to investigate this issue.

investigating

We are currently performing unexpected maintenance for our ERIC Database. Access may be limited and/or unavailable during this time. We apologize for any inconvenience this may cause.

Report: "Service Issue Reported – EBSCONET"

Last update
resolved

The issues customers reported with EBSCONET are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

investigating

We have received reports of an issue with EBSCONET. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – Authentication Error"

Last update
resolved

The issues customers reported with multiple EBSCO Products are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We have received reports of an issue with authentication to multiple EBSCO products. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

Report: "Service Issue Reported – SSO Authentication to EBSCO Resources Error"

Last update
resolved

The issues customers reported with SSO Authentication to EBSCO resources are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

investigating

We have received reports of an issue with SSO authentication to EBSCO resources. Our engineering teams are currently investigating the issue and we will update this page when more information is available.