Is EBANX Down Right Now? Discover if there is an ongoing service outage.

We are currently experiencing degraded performance with our card tokenization service. The issue began at 21:10 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment provider and will share updates as they become available.

We are currently experiencing degraded performance with our SPEI payouts in Mexico. The issue began at 05:25 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the payment provider and will share updates as they become available.

We are currently experiencing degraded performance with our Nequi payment partner in Colombia. The issue began at 01:24 UTC and remains ongoing. Our team is actively in touch with the provider and will share updates as they become available.

We are currently experiencing degraded performance with our Nequi payment partner in Colombia. The issue began at 01:24 UTC and remains ongoing. Our team is actively monitoring the situation in collaboration with the provider and will share updates as they become available.

We are currently experiencing degraded performance with card transactions via our payment partner in Mexico. The issue began at 06:12 UTC and is still ongoing. Our team is actively monitoring the situation in coordination with the provider, and we will share updates as they become available.

We are continuing to investigate this issue.

We are currently investigating this issue.

Our services have recovered and are now operating at normal service levels.

The responsible team continues to closely monitor the system. Response times can still be elevated for some users.

We are continuing to monitor any further issues

We are still monitoring API responses and payment notifications

API responses are back to normal, but some requests are being throttled. Payment notifications are back to normal.

API responses are back to normal. Engineers are now working to recover Payment notifications.

We identified the root cause, recovering and will recover all services soon.

Our engineers are actively working to recover the system. The root cause has been identified, and remediation efforts are being expedited to restore services as quickly as possible.

Instability in Local Latam API, causing partial downtime in Local Latam API.

Our services have recovered and are now operating at normal service levels.

The responsible team continues to closely monitor the system. Response times can still be elevated for some users.

We are continuing to monitor any further issues

We are still monitoring API responses and payment notifications

API responses are back to normal, but some requests are being throttled.Payment notifications are back to normal.

API responses are back to normal.Engineers are now working to recover Payment notifications.

We identified the root cause, recovering and will recover all services soon.

Our engineers are actively working to recover the system. The root cause has been identified, and remediation efforts are being expedited to restore services as quickly as possible.

Instability in Local Latam API, causing partial downtime in Local Latam API.

This incident has been resolved. May 30th, 12:00 UTC

We are experiencing intermittency with our partner that may be impacting the confirmation of Pagosnet payment method. Our team is working to normalize the problem, and we will return soon with more information. May 30th, 11:26 UTC

This incident has been resolved.May 30th, 12:00 UTC

We are experiencing intermittency with our partner that may be impacting the confirmation of Pagosnet payment method. Our team is working to normalize the problem, and we will return soon with more information. May 30th, 11:26 UTC

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The next Worldwide Payment Gateway release is scheduled for 27 May to 28 May 2025.Between 04:00 and 12:00 UTC on 27 May 2025, there may be a delay of up to 120 minutes from Order Modification submission to the outcome appearing in the Merchant Administration Interface and being returned in order notifications (if enabled).Between 04:00 UTC 27 May 2025 and 16:00 UTC on 28 May 2025, there may be intermittent disruption to the Pay By Link service for requests created shortly before the release window.All other services will be unaffected.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

[Cards payments] payments may present [For this activity there is no intermittency or planned interruption of service.] in payment processing due to a maintenance scheduled by one of our partners to improve the quality of our services. Transactions may be rejected by the platform during this period.Country: CLDate: 2025-05-27Duration: 05 minutesExpected Behavior: unavailable

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

PSE payments may present intermittence or unavailability in payment processing due to a maintenance scheduled to improve the quality of our services. Transactions may be rejected by the platform during this period.Country: ColombiaDate: May 25th, 2:30 AM - 6 AM (UTC)Duration: 3 hours and 30 minutesExpected Behavior: Intermittence or unavailability

The third-party provider has informed us of issues with the DICT API.

The third-party provider has informed us of issues with the DICT API.

Customers in Paraguay may experience failures when attempting to complete payments. Our team is actively working with our partner to restore the service as quickly as possible.

Customers in Paraguay may experience failures when attempting to complete payments. Our team is actively working with our partner to restore the service as quickly as possible.

The third-party provider has informed us of issues with the DICT API.

The third-party provider has informed us of issues with the DICT API.

Customers in Paraguay may experience failures when attempting to complete payments. Our team is actively working with our partner to restore the service as quickly as possible.

Customers in Paraguay may experience failures when attempting to complete payments. Our team is actively working with our partner to restore the service as quickly as possible.

We are currently experiencing instability with our Nigerian banking partners responsible for processing bank transfers. Our team is actively monitoring the situation and working with partners to restore full service as soon as possible.

We are currently experiencing instability with our Nigerian banking partners responsible for processing bank transfers. Our team is actively monitoring the situation and working with partners to restore full service as soon as possible.

The issue affecting our communication with PagoEfectivo has been resolved. As of 15:08 UTC, service has returned to normal, and all operations are functioning as expected. We’ll continue to monitor the situation closely and will follow up with a summary report if needed.

As of May 7th, 2025, at 11:32 UTC, we’re observing issues affecting PagoEfectivo payment processing. Our team is actively monitoring the situation alongside the provider. Some merchants may experience delays or failures when creating or processing payments through PagoEfectivo. We’ll provide updates as soon as more information becomes available.

The issue with degraded performance affecting our payment partner PSE (ACH Colombia S.A.) has been resolved. As of 18:30, transactions are being processed normally again, and the service is operating as expected. We will continue to monitor the situation to ensure stability.

We are currently experiencing degraded performance with our payment partner PSE (ACH Colombia S.A.). The issue started at 17:00 UTC and is still ongoing. This may impact transactions processed through PSE, especially for users in Colombia. We are actively monitoring the situation and will provide updates as they become available.

This incident has been resolved. Date: Apr 09 Start Time: 15:25 UTC

We are currently experiencing intermittency with our partner MercadoPago, which is impacting our Local Latam transactions. We are actively monitoring the situation and will provide further updates as soon as possible. Date: Apr 09 Start Time: 15:00 UTC

The issuer response time come back to normal and approval rates are back in normal standards. The main affectation happened between 19:30 and 21:30 UTC, period where all transactions were declined.

Card Transactions from ISSUER BANCOPPEL are presenting declines in payment processing due to Issuer Outage. Transactions will be rejected by the platform during this period. Country: Mexico Issuer: Bancoppel Date: 04/03/2025 Duration: Unknown Expected behaviour: Transactions declined or Timeout

We are currently experiencing an unexpected disruption in our Dashboard Local Latam environment which is causing temporary unavailability on the Local Latam Dashboard. Our team is working to normalize the problem, and we will return soon with more information. 2024/04/01, 12:47 UTC.

We are currently experiencing an unexpected disruption in our Dashboard Local Latam environment which is causing temporary unavailability on the Local Latam Dashboard. Our team is working to normalize the problem, and we will return soon with more information. 2024/04/01, 12:47 UTC.

We are currently experiencing an unexpected disruption in our Dashboard Local Latam environment which is causing temporary unavailability on the Local Latam Dashboard. Our team is working to normalize the problem, and we will return soon with more information. 2024/04/01, 12:47 UTC.

Card token back to normal service level.

Card token back to service, we are monitoring it.

We identified an outage on our card tokenization provider, it affect also network token. We are working on it.

Service Level back to normal.

Service Level back to normal.

We are facing some issues with our payment API. We are investigating the root cause and it can affect several payment types and countries in LOCAL LATAM environment.

We are facing some issues with our payment API, we are investigating the root cause and it can affect several payment types and countries.

We have identified a drop in the conversion rate for the Brazilian payment method PIX. Initial root cause detected is service outage affecting some Brazilian banks. Customers using one of the impacted banks may experience issues when attempting to pay PIX QR code.

We have identified a drop in the conversion rate for the Brazilian payment method PIX. Initial root cause detected is service outage affecting some Brazilian banks. Customers using one of the impacted banks may experience issues when attempting to pay PIX QR code.

We have identified the issue and our PIX payment is back to normal.

We are investigating an issue with our PIX payment flow.

We are seeing traffic return to normal. We will continue to monitor the situation and provide further updates if necessary. March 06, 23:22 UTC

We are observing intermittencies with our partner acquirer Klap, which is impacting payment processing in Chile. We are closely monitoring the situation and will provide updates as soon as we have more information. March 06, 20:40 UTC

There's an ongoing incident in the Pix infrastructure (Brazilian Central Bank) affecting all Pix providers. We're monitoring it.

There's an ongoing incident in the Pix infrastructure (Brazilian Central Bank) affecting all Pix providers. We're monitoring it.

We are experiencing a pix instability. We are investigating the issue.

PIX transactions have stabilized, and transaction processing is now operating normally.

Several partner banks in Brazil are currently experiencing instability in their PIX operations. As a result, this may impact the approval rate of transactions processed through this payment method, with variations depending on the issuing bank and specific transaction conditions. Our team is closely monitoring the situation and working to mitigate any potential impact. We will continue to track updates from the affected banks and will notify you as soon as normal operations are restored.

Communication with our partner has been successfully reestablished, and operations are now proceeding normally.

We are experiencing intermittency with our 3DS partner that is impacting the 3DS token transactions of all credit card payments. Our team is working to normalize the problem, and we will return soon with more information.

Incident resolved.

Conversion is back to normal. We are monitoring.

We are investigating the root cause of low conversion in the Brazilian payment method PIX.

We have identified an issue with the Argentinian document validation services. We are already in contact with our providers and are investigating the root cause.

We have identified an issue with the Argentinian document validation services. We are already in contact with our providers and are investigating the root cause.

We have identified an issue with the Argentinian document validation services. We are already in contact with our providers and are investigating the root cause.

The service has already stabilized, and we will continue monitoring it closely.

We have identified some intermittency in our card tokenization service, causing a drop in the card approval rate across all countries. Network tokens have also been impacted.

We have resolved the internal issue that was impacting the performance of our merchants’ dashboard. The dashboard is now fully operational

We have identified an internal issue affecting the performance from our merchant's dashboard, which may result in a degraded user experience / complete unavailability. Our team is actively working to normalize operations as quickly as possible. We apologize for any inconvenience this may cause.

We identified an issue with oxxopay notification flow and we are investigating the root cause. Payment requests are still coming through.

We identified an issue with oxxopay notification flow and we are investigating the root cause. Payment requests are still coming through.

Nequi services have returned to normal.

We have identified an outage with Nequi in Colombia. We are currently in contact with our partner and will provide an update shortly.

The incident was resolved at 13:25 UTC.

We are experiencing interruptions with our partner Pagosnet that is impacting the transactions. The incident started at 2024-10-22 16:03 UTC. We will return soon with more information.

The Central Bank of Brazil (BACEN) has restored its services, and our PIX services have returned to normal operation as well.

We identified that payment method PIX conversion drop to zero due to an outage from Brazilian BACEN, who provides the PIX service.

The disruptions have stopped, communication with our partner is functional again.

We are currently experiencing disruptions with our partner, OXXOPay, affecting the confirmation of transactions. We will provide further updates as soon as communication with our partner is restored.

Communication with Pagosnet was established again with the services around 2024-09-23 17:38 UTC.

We are experiencing interruptions with our partner Pagosnet that is impacting the transactions. The incident started at 2024-09-22 02:38:45 UTC. We will return soon with more information.

We have identified an outage with Mercado Pago that is significantly impacting the approval rate for MPConnect eWallet transactions in all countries.

We have identified an outage with Mercado Pago that is significantly impacting the approval rate for MPConnect eWallet transactions in all countries.

We are facing partial downfall in our payment notification flow. Our team is working to normalize the problem, and we will return soon with more information. August 27th Update: The issue has been resolved and we are closely monitoring.

We are facing partial downfall in our payment notification flow in Local Latam. Our team is working to normalize the problem, and we will return soon with more information. August 27th, 14:37 UTC

RESOLVED - Intermittency issues affecting our service have been resolved. Everything should now be operating normally.

We wanted to inform you that we are currently experiencing intermittent issues with diamond dashboard. Our team is actively working to resolve these disruptions and restore full functionality as quickly as possible.

Thank you for your patience and understanding while we worked through the recent issues. You should now experience seamless performance and functionality on dashboard local latam.

Update - The Local Latam Dashboard is currently live. We are working to update all the information that was not available on Dashboard during this incident.

Update - The Local Latam Dashboard is currently undergoing maintenance and we are actively working on it. The maintenance is expected to be completed by tomorrow, 08/15/2024 at 12:00 UTC 2024-08-15. During this time, the application may be temporarily unavailable. We'll update as soon as Dashboard is live again.

The Local Latam Dashboard is currently undergoing maintenance and we are actively working on it. The maintenance is expected to be completed by 21:00 UTC today. During this time, the application may be temporarily unavailable. We'll update as soon as dashboard is live again. Month 08, 12:28 UTC

We have identified a degradation of our Local Latam Dashboard performance. Our team is working to normalize the problem and we will return soon with more information. Month 08, 14:35 UTC

We are experiencing intermittency with BBVA Bancomer in Mexico. Our team is contacting the processor and will return with more information soon.

We are experiencing intermittency with BBVA Bancomer in Mexico. Our team is contacting the processor and will return with more information soon.

We are experiencing intermittency with BBVA Bancomer in Mexico. Our team is contacting the processor, and will return soon with more information.

We are experiencing intermittency with BBVA Bancomer in Mexico. Our team is contacting the processor, and will return soon with more information.

The services are re-established.

We are facing issues with our payment notifications.

We had instability with our pix network provider from 14:57 UTC to 15:19 UTC that affected mainly pix notifications. The service is back to normal.

We're facing issues with pix payment notifications. We're investigating the root cause.

We are currently experiencing interruptions with one of our partners in Colombia, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes. Jun 18, 20:00 UTC

We are currently experiencing interruptions with one of our partners in Colombia, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes. Jun 18, 20:00 UTC

We are currently experiencing interruptions with one of our partners in Colombia,, which is affecting the EFT payment method and its conversion rate. We will provide an update as soon as the communication with our partner stabilizes. Jun 18, 20:00 UTC

OXXOPay resumed normal operations at UTC 9:31, and we are actively monitoring the situation.

We have been experiencing interruptions with our payment method OXXOPay since UTC 4:45, impacting the transaction confirmation.

Our PIX confirmation process has returned to normal, and we are actively monitoring it.

Our PIX confirmation process has returned to normal, and we are actively monitoring it.

We are investigating an issue with our PIX confirmation flow.

We have been experiencing interruptions with our payment method SPEI since UTC 4:04 that impact the transaction confirmation. We will return soon with more information. Jun 28th, 7:30 UTC

We have been experiencing interruptions with our payment method SPEI since UTC 4:04 that impact the transaction confirmation. We will return soon with more information. Jun 28th, 7:30 UTC

We have been experiencing interruptions with our payment method SPEI since UTC 4:04 that impact the transaction confirmation. We will return soon with more information. Jun 28th, 7:30 UTC

We are investigating an issue with our PIX confirmation flow.

We are investigating an issue with our PIX confirmation flow.

We are investigating an issue with our PIX confirmation flow.

We are investigating an issue with our PIX confirmation flow.

We are investigating an issue with our PIX confirmation flow.

The interruptions have ceased. Jun, 18:35 UTC

We are experiencing interruptions with our payment method OXXOPay that is impacting the transactions conversion rate. We will return soon with more information. Jun, 18:30 UTC

We have addressed the internal interruptions, and operations are back to normal. Date: Jun 4 Start Time: 20:55 UTC

We are experiencing internal interruptions with our payment processing system, which is impacting our Local Latam transactions. We are working to resolve the issue and restore our services to normal. Date: Jun 4 Start Time: 20:30 UTC

Database stall causing high response time on all endpoints on Local API

Database stall causing high response time on all endpoints on Local API

The intermittency problem has ceased Date: May 31 Start Time: 00:58 UTC

We are experiencing intermittency with our partner Klap, which is impacting our cross-border transactions. We are working to resolve the issue and restore our services to normal. Date: May 30 Start Time: 00:45 UTC

The intermittency problem has ceased Date: May 24 Start Time: 07:05 UTC

We are experiencing intermittency with our partner Banorte, which is impacting our cross-border transactions. We are working to resolve the issue and restore our services to normal. Date: May 24 Start Time: 06:00 UTC

We experienced intermittency with our partner PSEACH, which impacted our cross-border transactions. The issue has now been resolved, and our services are back to normal. Date: May 18 Time: 18:40 - 19:10 UTC

This incident has been resolved.

The issue was resolved at 11:07:00 UTC.

We are investigating the issue, and we're having high latency on brazilian Pix transactions.

This incident has been resolved.

Partner implemented a fix and we are monitoring the results.

We are currently experiencing intermittent issues with Mercado Pago. Our team is actively working with the partner to resolve this matter. Degraded performance began on: 2023-Oct-10 at 15:30 UTC