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Last checked 2025-06-14T13:34:55.280Z from Easyship's official status page

Historical record of incidents for Easyship

Apr 7, 2025

Report: "Delays in order syncing and label generation"

Last update 2025-04-07T20:43:33.012Z

resolved2025-04-07T20:43:32.993Z

The incident has been resolved

monitoring2025-04-07T20:19:56.876Z

A fix has been implemented and we are monitoring the results.

identified2025-04-07T20:17:33.267Z

The issue has been identified and a fix is currently being tested

investigating2025-04-07T19:14:27.083Z

We are currently experiencing delay in syncing orders, and generating shipping labels. Our engineering team is investigating the issue

Oct 28, 2024

Report: "UPS intermittent issues"

Last update 2024-10-28T18:00:04.312Z

resolved2024-10-28T18:00:04.295Z

UPS confirmed that the issue is resolved

monitoring2024-10-28T15:22:37.006Z

Network stability issues have been noticed with UPS, affecting label generation. Intermittent errors can be expected in the next hours while the UPS team is investigating the issue.

Feb 3, 2023

Report: "Partial outage - some services may be down for some clients"

Last update 2023-02-03T21:59:02.081Z

resolved2023-02-03T21:59:02.065Z

This incident has been resolved.

monitoring2023-02-03T20:21:25.190Z

A fix has been implemented and we are monitoring the results.

identified2023-02-03T20:10:34.320Z

We've identified the root cause for the website's partial outage and are currently working on a fix. Meanwhile, other affected services were recovered from the incident earlier.

investigating2023-02-03T19:43:28.674Z

We are continuing to investigate this issue.

investigating2023-02-03T19:20:08.065Z

We are currently investigating this issue.

Jun 21, 2022

Report: "Cloudflare Service Issues"

Last update 2022-06-21T07:36:53.064Z

resolved2022-06-21T06:41:00.000Z

There is a widespread Cloudflare outage from approximately 06:34AM UTC to 07:20AM UTC.

May 17, 2022

Report: "Tracking Page Security Update"

Last update 2022-05-17T04:47:00.398Z

resolved2022-05-17T04:47:00.381Z

We are continuing to monitor for any further issues.

monitoring2022-05-17T04:46:52.573Z

We are continuing to monitor for any further issues.

monitoring2022-05-17T04:12:28.369Z

A fix has been implemented and we are monitoring the results.

identified2022-05-17T03:29:39.688Z

We are continuing to work on a fix for this issue.

identified2022-05-17T03:27:23.850Z

We are continuing to work on a fix for this issue.

identified2022-05-17T03:25:26.435Z

The issue has been identified and a fix is being implemented.

Feb 10, 2022

Report: "Internal Database Connection Issue"

Last update 2022-02-10T04:43:30.869Z

resolved2022-02-09T12:15:52.000Z

This incident was not captured on statuspage since it was an internal connection issue. Some users had experienced functional disruptions for ~1.5hrs in total. We had resolved the issue, and this message is updated here for future reference.

Nov 18, 2021

Report: "Website, Web App, APIs and Tracking Page unreachable."

Last update 2021-11-18T13:29:53.949Z

resolved2021-11-16T18:00:00.000Z

Summary: Website, Web App, APIs and Tracking Page unreachable. Description: We experienced an issue with Google Cloud from 2021-11-16 17:36 UTC to 2021-11-16 17:47 UTC. It was mainly impacting Website, Web App, APIs and Tracking Page. Our DevOps team investigated the issue and found the Google Cloud network outage (https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh). We apologize to all who are affected by the disruption.

Sep 29, 2021

Report: "Incident Resolved"

Last update 2021-09-29T04:24:24.807Z

resolved2021-09-29T04:24:24.791Z

This incident has been resolved.

investigating2021-09-29T04:11:25.122Z

Tracking Page check failed

Report: "Incident Resolved"

Last update 2021-09-29T03:55:24.870Z

resolved2021-09-29T03:55:24.853Z

This incident has been resolved.

investigating2021-09-29T01:37:25.777Z

Tracking Page check failed

Jul 19, 2021

Report: "Incident Resolved"

Last update 2021-07-19T18:34:06.472Z

resolved2021-07-19T18:34:06.457Z

This incident has been resolved.

investigating2021-07-19T18:28:19.432Z

Open API check failed

Jun 25, 2021

Report: "IT HAS BEEN RESOLVED"

Last update 2021-06-25T19:28:19.229Z

resolved2021-06-25T19:28:19.204Z

This incident has been resolved.

investigating2021-06-25T19:21:21.969Z

Easyship Website check failed

May 22, 2021

Report: "Incident Resolved"

Last update 2021-05-22T14:15:00.579Z

resolved2021-05-22T14:15:00.561Z

This incident has been resolved.

investigating2021-05-22T14:14:01.556Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T13:22:00.465Z

resolved2021-05-22T13:22:00.448Z

This incident has been resolved.

investigating2021-05-22T13:20:00.911Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T13:18:00.474Z

resolved2021-05-22T13:18:00.462Z

This incident has been resolved.

investigating2021-05-22T13:17:00.728Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T13:10:00.591Z

resolved2021-05-22T13:10:00.576Z

This incident has been resolved.

investigating2021-05-22T13:04:00.845Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T12:46:00.446Z

resolved2021-05-22T12:46:00.431Z

This incident has been resolved.

investigating2021-05-22T12:38:00.901Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T12:32:00.519Z

resolved2021-05-22T12:32:00.500Z

This incident has been resolved.

investigating2021-05-22T12:26:01.243Z

Easyship Website check failed

Report: "Incident Resolved"

Last update 2021-05-22T07:30:00.595Z

resolved2021-05-22T07:30:00.582Z

This incident has been resolved.

investigating2021-05-22T07:24:09.820Z

Easyship Website check failed

May 11, 2021

Report: "Incident Resolved"

Last update 2021-05-11T06:37:00.341Z

resolved2021-05-11T06:37:00.324Z

This incident has been resolved.

investigating2021-05-11T06:33:10.911Z

Core API check failed

Report: "Incident Resolved"

Last update 2021-05-11T06:36:00.408Z

resolved2021-05-11T06:36:00.397Z

This incident has been resolved.

investigating2021-05-11T06:33:01.333Z

Open API check failed

May 7, 2021

Report: "Incident Resolved"

Last update 2021-05-07T05:56:06.828Z

resolved2021-05-07T01:57:52.446Z

This incident has been resolved.

investigating2021-05-07T01:53:52.704Z

Open API check failed

Feb 19, 2021

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:38:27.152Z

resolved2021-02-19T03:38:27.137Z

This incident has been resolved.

investigating2021-02-19T03:22:34.625Z

Shopify API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:38:24.261Z

resolved2021-02-19T03:38:24.250Z

This incident has been resolved.

investigating2021-02-19T03:22:34.330Z

Open API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:37:25.033Z

resolved2021-02-19T03:37:25.016Z

This incident has been resolved.

investigating2021-02-19T03:22:34.465Z

Rates API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:37:24.673Z

resolved2021-02-19T03:37:24.660Z

This incident has been resolved.

investigating2021-02-19T03:23:34.614Z

Core API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:37:24.506Z

resolved2021-02-19T03:37:24.490Z

This incident has been resolved.

investigating2021-02-19T03:23:31.374Z

Easyship Web App check failed

investigating2021-02-19T03:23:27.928Z

Easyship Website check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-19T03:36:28.532Z

resolved2021-02-19T03:36:28.519Z

This incident has been resolved.

investigating2021-02-19T03:22:24.422Z

eBay API check failed

Feb 11, 2021

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-11T05:25:24.379Z

resolved2021-02-11T05:25:24.363Z

This incident has been resolved.

investigating2021-02-11T04:33:24.400Z

Tracking Page check failed

investigating2021-02-11T04:32:29.318Z

Tracking Page check failed

Feb 4, 2021

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-04T05:12:28.806Z

resolved2021-02-04T05:12:28.793Z

This incident has been resolved.

investigating2021-02-04T05:08:38.568Z

Core API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-04T04:57:24.255Z

resolved2021-02-04T04:57:24.234Z

This incident has been resolved.

investigating2021-02-04T04:55:24.893Z

Core API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-04T04:54:24.245Z

resolved2021-02-04T04:54:24.233Z

This incident has been resolved.

investigating2021-02-04T04:47:24.697Z

Core API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-04T04:45:24.184Z

resolved2021-02-04T04:45:24.169Z

This incident has been resolved.

investigating2021-02-04T04:43:24.447Z

Core API check failed

investigating2021-02-04T04:41:39.193Z

Core API check failed

Feb 1, 2021

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T18:34:30.370Z

resolved2021-02-01T18:34:30.355Z

This incident has been resolved.

investigating2021-02-01T18:31:39.872Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T18:25:24.649Z

resolved2021-02-01T18:25:24.638Z

This incident has been resolved.

investigating2021-02-01T18:23:35.187Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T18:11:30.948Z

resolved2021-02-01T18:11:30.930Z

This incident has been resolved.

investigating2021-02-01T18:08:34.227Z

eBay API check failed

investigating2021-02-01T18:04:39.323Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T17:21:32.527Z

resolved2021-02-01T17:21:32.511Z

This incident has been resolved.

investigating2021-02-01T16:42:34.781Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T16:16:24.157Z

resolved2021-02-01T16:16:24.145Z

This incident has been resolved.

investigating2021-02-01T16:09:24.581Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T16:06:29.739Z

resolved2021-02-01T16:06:29.728Z

This incident has been resolved.

investigating2021-02-01T16:04:29.106Z

eBay API check failed

Report: "IT HAS BEEN RESOLVED"

Last update 2021-02-01T15:45:34.878Z

resolved2021-02-01T15:45:34.855Z

This incident has been resolved.

investigating2021-02-01T15:39:39.329Z

eBay API check failed

investigating2021-02-01T15:33:34.548Z

eBay API check failed

Nov 13, 2020

Report: "APIs unstable and slow issue"

Last update 2020-11-13T01:50:31.827Z

postmortem2020-11-12T23:03:27.202Z

In this incident, users encountered the API unstable and slow issue. All times are UTC. 20:44 A new deployment on the production site. 21:30 Monitoring Servers report a check failed issue to the DevOps team. 21:35 Developer investigates the issue. 21:46 DevOps found an error from Core API. 21:51 DevOps found Database performance slow and all API latency is very high. 22:39 DevOps decides to rollback to the previous stable version. 22:44 All services are back to normal. **Root cause:** The root cause is the new migration codes caused a lot of locks on tables and then slow down all API calls.

resolved2020-11-12T22:43:53.000Z

This incident has been resolved.

investigating2020-11-12T21:30:04.000Z

Core API check failed