EasyPost

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Last checked from EasyPost's official status page

Historical record of incidents for EasyPost

Report: "ColumbusLastMile performance issues"

Last update
investigating

EasyPost is seeing issues with buying labels from ColumbusLastMile. We are investigating and communicating with ColumbusLastMile and will provide updates. We apologize for the inconvenience.

Report: "UPS performance issues"

Last update
investigating

EasyPost is seeing issues with the UPS. We are investigating and communicating with UPS and will provide updates. We apologize for the inconvenience.

Report: "UPS performance issues"

Last update
investigating

EasyPost is seeing issues with the UPS. We are investigating and communicating with UPS and will provide updates. We apologize for the inconvenience.

Report: "Royal Mail V3 Planned Outage"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The carrier will be performing a system update. During this time, you may experience some temporary latency.

Report: "Label Buy Issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating issues associated with label buys.

Report: "We have scheduled maintenance that will affect Veho’s performance."

Last update
resolved

This incident has been resolved.

monitoring

The Veho carrier is currently undergoing a change in their API which will bring down our service with Veho temporarily. We are expecting this maintenance to finish around 8AM PST on April 1, 2025.

Report: "Degraded FedEx API performance"

Last update
resolved

FedEx API performance has remained stable and at normal baseline levels for over the past hour. We are considering this issue resolved and will re-open this incident if issues resurface.

monitoring

FedEx API performance and error rate has improved and the situation appears to be resolving. We are continuing to monitor.

monitoring

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused.

Report: "Elevated 500 errors"

Last update
resolved

This incident has been resolved.

monitoring

Issue has been identified and resolved. API error rate has recovered to normal levels. Will continue to monitor.

identified

Underlying cause has been identified and a fix is being implemented.

investigating

We are experiencing elevated 500 errors on the EasyPost API. We are currently investigating.

Report: "UPS OAuth issues causing elevated UPS failure rates"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented by UPS, we continue to monitor.

identified

The issue has been identified as degraded response times from the UPS OAuth API. UPS is investigating.

Report: "UPS MI performance issues"

Last update
resolved

The UPS MI service has been stable since 6:17 PM PST. We consider this incident resolved but will continue to monitor its performance.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

EasyPost is seeing issues with the UPS MI. We are investigating and communicating with UPS and will provide updates. We apologize for the inconvenience.

Report: "Customers are currently unable to access EasyPost reports due to a database issue. The EasyPost team is actively working to resolve the problem."

Last update
resolved

This incident has been resolved.

monitoring

At this time, the EasyPost Reports system is back online, though latest reports may be delayed. The EasyPost team will monitor until all reports have been updated.

identified

The issue has been identified and a fix is being implemented.

Report: "Ongoing Canadian Mail Disruption"

Last update
resolved

This incident has been resolved.

monitoring

Due to the ongoing delays from the recent Canada Post strike, all postal exports to Canada, including the dispatch of postal items, remain suspended. As a result, shipments via USPS to Canada cannot be created until further notice. EasyPost is actively monitoring the situation and will provide updates as they become available.

Report: "Canadian Mail Disruption"

Last update
resolved

Canada Post is scheduled to resume operations on December 17, 2024. We have removed the block on generating USPS labels to Canada through our platform. However, due to the 32 days of the strike, there is a significant backlog of parcels waiting for delivery. Canada Post is estimating that it may take up to two weeks to clear the backlog. https://globalnews.ca/news/10919918/canada-post-strike-return-work-order/

monitoring

We are monitoring a mail service disruption caused by an ongoing strike at Canada Post. This disruption is impacting various carriers that offer delivery services in Canada. As a result, mail and package deliveries in Canada may experience delays until the strike is resolved. Additionally, some carriers may not allow shipment creation at this time. EasyPost is closely observing the situation and will provide updates as more information becomes available.

Report: "USPS Label Broker Outage"

Last update
resolved

The incident has been resolved, and it has been ~55mins since the last observed Label Broker error. USPS Label Broker® is fully operational.

monitoring

We have received an update from the downstream USPS Label Broker® service that they have implemented a fix, and we have been seeing successful responses. We are continuing to monitor the situation.

identified

We have received an update from the downstream USPS Label Broker® service that they are working on resolving this issue on their end, and we are monitoring for updates.

investigating

An outage is being investigated with the USPS Label Broker service.

Report: "Core API Partial Outage"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "SmartRate API Outage"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue.

Report: "Asynchronous Job Processing Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Asynchronous flows (including batches) are experiencing processing delays. We are currently investigating this issue.

Report: "USPS Label Broker Outage"

Last update
resolved

This incident has been resolved.

monitoring

The USPS Label Broker service is down for maintenance. Service should be restored by 1:00AM ET.

investigating

An outage is being investigated with the USPS Label Broker service.

Report: "Lasership Outage"

Last update
resolved

This incident has been resolved.

investigating

Lasership API is continuing to experience elevated request timeouts. We are communicating with Lasership and continuing to monitor the performance of the API. Our next update will be at 14:00 PST or sooner.

investigating

Lasership API is continuing to experience elevated request timeouts. We are communicating with Lasership and continuing to monitor the performance of the API. Our next update will be at 12:00 PST or sooner.

investigating

Lasership API is continuing to experience elevated request timeouts. We are communicating with Lasership and continuing to monitor the performance of the API. Our next update will be at 10:00 PST or sooner.

investigating

Lasership API is experiencing elevated request timeouts. Lasership has been notified and our engineers will continue to monitor the performance of the API. Our next update will be at 09:00 PST or sooner.

Report: "EP Core API outage"

Last update
resolved

No further issues have been detected. This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the issue and are working to restore service, ETA 15 minutes

investigating

We are currently investigating this issue.

Report: "Delays in tracking updates"

Last update
resolved

This incident has been resolved. Tracking updates are back to normal.

monitoring

Tracking updates are now occurring on schedule. The EasyPost team is monitoring to ensure stability.

identified

The EasyPost team has identified an issue causing delays in tracking updates to customers. We have implemented a fix and service is in the process of normalizing.

Report: "USPS Label Purchase 5xx's"

Last update
resolved

USPS Label Purchases have returned to normal, and verified to be stable.

monitoring

USPS label purchases experienced an increase of HTTP 500 responses for approximately 10 seconds from 18:40:57 to 18:41:07 UTC and reduced service availability, due to a network event. We have observed restoration of normal operation and are monitoring.

Report: "UPS performance issues"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented by UPS and response times have returned to normal. We will continue to monitor the performance.

investigating

UPS is investigating the performance issues in the UPS APIs.

investigating

We are investigating UPS timeout and performance issues.

Report: "UPS partial outage"

Last update
resolved

A fix has been implemented. Some users may see “Refresh Token Invalid - Resetting OAuth Status. You must reauthenticate.” Users who receive this message should re-authenticate and retry their request. This incident has been resolved.

monitoring

Engineers have deployed a change to automatically reset the OAuth status of affected accounts when users attempt to rate or buy using those accounts. Users may see “Refresh Token Invalid - Resetting OAuth Status. You must reauthenticate.” Users who receive this message should re-authenticate and retry their request.

monitoring

A fix has been put in place for the affected accounts. If you are having issues with any UPS operations, please log into the EasyPost Dashboard and re-authenticate your UPS account. This should resolve any remaining issues.

identified

We have identified an outage affecting all actions for some UPS accounts and are actively working to fix the issue.

Report: "UPS performance issues"

Last update
resolved

The incident has been resolved by UPS

identified

UPS has confirmed that there is a service issue with the UPS API. They are actively working on resolving the issue.

investigating

We are investigating performance issues and timeouts affecting UPS shipments.

Report: "Elevated 5XX errors"

Last update
resolved

This incident has been resolved.

monitoring

Engineers noticed an increase in API error rate between 13:52 and 14:31 PST. Error rates have returned to normal. Engineers are continuing to monitor API performance. Users should attempt to retry failed API calls.

Report: "Degraded UPS API performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are seeing a return to normal performance for most customers. A small number of customers continue to be impacted. We are working to fully resolve the remaining issue.

identified

The issue has been identified as an issue on the EasyPost side connecting to UPS. A fix has been made and we are seeing performance improvements.

investigating

We are continuing to investigate this issue.

investigating

The UPS API is experiencing high rates of errors and timeouts for rating, labels, and tracking. UPS has been notified and our engineers will continue to monitor the performance of the UPS API.

Report: "Partial service disruption"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified.

investigating

We are investigating a service issue affecting UPS, DHL ECS, and webhooks systems.

Report: "Elevated API Error Rates"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "FedEx Manifesting Issues"

Last update
resolved

FedEx manifesting has been stable for over 30 minutes. We consider this incident resolved but will continue to monitor its performance.

investigating

FedEx is currently experiencing degraded performance affecting manifesting. Our engineers will continue to monitor the performance of the API. FedEx has been notified and our engineers will continue to monitor the performance of the API. Our next update will be 02:28  UTC (7:28pm PST) or sooner.

Report: "UPS Mail Innovations Shipping Label Issues"

Last update
resolved

This incident has been resolved.

monitoring

The issue appears to be resolved. We are monitoring to ensure shipping labels are valid.

identified

EasyPost has identified an issue due to a recent UPS change that may temporarily affect some of our users ability to print UPS MI shipping labels. We are communicating with UPS and will provide updates as a fix is released by UPS. We apologize for the inconvenience.

Report: "Elevated Error Rates for Shipment and Order Creation"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Elevated API Error Rates"

Last update
resolved

The Core API has been restored. Batch processing is recovering. Previously failed requests can be retried.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and engineers are working on a fix.

investigating

We are continuing to investigate this issue.

investigating

Engineers are currently investigating issues with internal network timeouts.

Report: "Issues purchasing FedEx Ground labels"

Last update
resolved

This incident has been resolved by FedEx.

investigating

We are currently investigating issues purchasing FedEx Ground labels.

Report: "Issues buying and rating UPS shipments"

Last update
resolved

The issue has been resolved by UPS.

investigating

We are currently investigating this issue.

Report: "Australia Post Tracking Outage"

Last update
resolved

This incident has been resolved.

identified

An outage is being investigated with the Australia Post Tracking service.

Report: "USPS Label Broker Outage"

Last update
resolved

This incident has been resolved, and we are seeing successful requests to the USPS Label Broker service.

monitoring

The USPS has implemented a fix to their LabelBroker service, and we are monitoring the results.

investigating

An outage is being investigated with the USPS Label Broker service.

Report: "Tracking Page Failures"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and engineers are working on a fix.

investigating

We are currently investigating an issue with EasyPost tracking pages.

Report: "Degraded API Functionality"

Last update
resolved

Real time functionality has been fully restored. Engineers are still working to resolve the long tail of issues.

monitoring

The API failure rate has recovered. Engineers are continuing to monitor.

identified

The issue has been identified and a fix was implemented.

investigating

We are currently investigating an issue with failing API responses.

Report: "Degraded Speedee API Performance"

Last update
resolved

This incident has been resolved.

identified

Speedee is experiencing elevated rates of errors and request timeouts for rating. Speedee has been notified, and our engineers will continue to monitor the performance of the API.

Report: "UPS rating API degraded performance"

Last update
resolved

UPS rating API performance has recovered.

investigating

The UPS rating API is experiencing degraded performance. The carrier has been notified and engineers are monitoring the API for further issues.

Report: "USPS Label Broker® Outage"

Last update
resolved

This incident has been resolved, and we are seeing successful requests to the USPS Label Broker® service.

identified

The issue has been identified and the provider has been notified.

investigating

We are currently investigating this issue.

Report: "USPS label purchase failures"

Last update
resolved

USPS label purchases experienced a partial outage around 1pm pacific time. The issue has been addressed and our engineers continue to monitor.

Report: "Degraded UPS API performance"

Last update
resolved

This incident has been resolved.

monitoring

Error rates from the UPS API have returned to normal. Our engineers will continue to monitor the performance of the UPS API.

investigating

The UPS API is experiencing high rates of errors and timeouts for rating and labels. UPS has been notified and our engineers will continue to monitor the performance of the UPS API.

Report: "Degraded FedEx Rating Performance"

Last update
resolved

The FedEx rating API errors and request timeouts have subsided and the service has recovered.

investigating

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded FedEx API performance"

Last update
resolved

The FedEx rating API errors and request timeouts have subsided and the service has recovered.

monitoring

The FedEx API has seen an improvement in error rates and we are continuing to monitor the performance.

investigating

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded Purolator API Performance"

Last update
resolved

The Purolator API errors and request timeouts have subsided and the service has recovered.

investigating

The Purolator is experiencing elevated rates of errors and request timeouts for rating. Purolator has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded UPS Mail Innovations Rating Performance"

Last update
resolved

The UPS Mail Innovations API errors and request timeouts have subsided and the service has recovered.

investigating

The UPS Mail Innovations API is experiencing elevated rates of errors and request timeouts for rating. UPS has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded FedEx Rating Performance"

Last update
resolved

The FedEx rating API errors and request timeouts have subsided and the service has recovered.

investigating

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded FedEx Rating Performance"

Last update
resolved

FedEx's API performance has returned to normal and error rates have stabilized.

investigating

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded FedEx Rating Performance"

Last update
resolved

The FedEx rating API errors and request timeouts have subsided and the service has recovered.

investigating

The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.

Report: "Degraded Performance on API"

Last update
resolved

This incident has been resolved. If any requests failed during this time they can be retried.

monitoring

The fix has been implemented and the API performance has returned to normal. Engineers are continuing to monitor for irregularities.

identified

Engineers have identified the root cause and applied a fix. Please stand by.

investigating

The EasyPost API is currently experiencing degraded performance, and engineers are working to diagnose.

Report: "Elevated FedEx Label Purchase error rate"

Last update
resolved

This incident has been resolved.

monitoring

The FedEx API has been operating normally for approximately 15 minutes. Engineers continue to monitor the performance of the FedEx API and will update this page as needed.

investigating

We are currently investigating an issue purchasing FedEx labels.

Report: "Investigating API Performance Issues"

Last update
resolved

Engineering is considering this issue resolved. We will continue to monitor our API performance and availability.

monitoring

The API availability has returned to normal. Engineers are continuing to monitor this situation.

identified

The issue has been identified, engineers are continuing to monitor as the API is returning to a copasetic state.

investigating

Engineers are investigating API performance and availability.