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This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing issues with one of our backend services. This affects our API which may be slow or unresponsive.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix has been identified and will be deployed.

Issue with internal cloud components affecting multiple services. We are investigating the issue

This incident has been resolved.

The fix we deployed seems to be working. Monitoring.

We have identified issues with one of our critical backend services and are deploying a fix.

We are experiencing issues with our backend services causing our API's to be unresponsive.

The incident has been resolved.

We are currently investigating an issue causing degraded performance across our cloud services.

The root cause has been identified and a fix is implemented. Users of Home Automation systems that was earlier blocked from sending API calls to certain endpoints should now see normal operations.

We have identified issues with particular home automation systems and adjusted our firewall block to only exclude those user-agents. Most home automation systems should now be able to call the `/api/chargers/{charger_id}/settings` endpoint. We are still working on identifying the root cause and there may be temporary instabilities while we work on this issue.

We are continuing to work on a fix for this issue.

We have identified an issue with our backend services and currently 3rd party home automation systems may be affected when trying call the `/api/chargers/{charger_id}/settings endpoint` We will have to continue on implementing a long-term fix for this issue.

We are continuing to investigate this issue. Currently 3rd party home automation systems may be affected by this issue.

We are continuing to investigate this issue.

We are experiencing issues with some of our backend services. Some functionality in the API may be unavailable or slow to respond. This may in particular affect 3rd party home automation systems

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with our backend API services and are investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing issues with our login and token service and are investigating the issue.

All servicing upgrades completed. We are now on the latest versions of our message broker and all metrics have normalised for the last 1.5 hours.

Service restart completed and messages are flowing through the network.

A couple of issues were identified - 1. Our message broker is not releasing allocated memory in a predictable way. We will allocate more resources at this time while we find an overal strategy/policy to mitigate. 2. We have a lot of internal connections pushing messages to our message broker. Reducing the connections could provide memory relief on the AMQP cluster, but could potentially increase latency. We will monitor any tweaking we perform here. We are tweaking the service limits and also increasing the compute resources. While we apply the mitigations the performance of the service will be impacted but we expect full recovery within the hour. Apologies again for any incovenience.

The issues from the last incident seem to be persistent. This is resulting in a reduced flow of messages through the network, which is impacting the performance of our operators' applications and services. We are working to address this issue and will likely issue a service restart. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

We are currently observing our system approaching critical compute thresholds. This is resulting in a reduced flow of messages through the network, which is impacting the performance of our operators' applications and services. Our team is actively working to address this issue and restore optimal service levels. We apologize for any inconvenience this may cause and appreciate your patience. Thank you for your understanding.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and implemented a fix.

We are experiencing issues and are working with it. Login and access systems may be impacted!

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are experiencing increased delays and intermittent reconnects for devices using the OCPP service and are looking into the issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating a potential issue where some devices using OCPP go offline

Issue is resolved by our telephony software provider.

We are continuing to work on a fix for this issue.

Partial outage of phone support for installers in Germany, Netherlands, Belgium and Luxembourg. Being investigated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are investigating an outage related to access. You may experience issue with login on easee.cloud and apps.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an outage related to access. You may experience issue with login on easee.cloud and apps.

This incident has been resolved.

Degraded performance on Easee portal, Easee app and Installer app. We are currently investigating this issue.

This incident has been resolved.

We are currently investigating why some chargers seem to be offline or have intermittent connection. All chargers should continue to work offline locally https://support.easee.com/hc/en-gb/articles/7925027240721-How-do-I-charge-my-car-offline-

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Degraded performance on Easee portal, Easee app and Installer app. We are currently investigating this issue.

This incident has been resolved.

Degraded performance on Easee portal, Easee app and Installer app. We are currently investigating this issue.

This incident has been resolved.

The URL https://easee.cloud is not working at the moment, Please use the URL https://portal.easee.com instead Problem with DNS routing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing delays in processing data from chargers and customers may see a delay in data from their chargers. We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Degraded performance on Easee portal, Easee app and Installer app. We are currently investigating this issue.

This incident has been resolved.

Degraded performance on Easee portal, Easee app and Installer app. We are currently investigating this issue.

This incident has been resolved.

We are unfortunately experiencing technical difficulties in our systems, which can impact your experience of using our products. We apologize for the inconvenience, and we assure you that all hands are on deck to fix this issue. All chargers should continue to work offline locally. For more information on how these technical issues might impact you, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems-Cloud-Incident-30-10-

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers. We are currently investigating this issue

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue is identified and we have implemented a fix on the DNS. It may take some time to propagate. Some users might still have challenges with the Easee app and Easee Cloud portal with newly installed chargers.

We are experiencing increased latencies on our Easee Cloud API. Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers. We are currently investigating this issue

We are experiencing increased latencies on our Easee Cloud API. Customers may experience longer load times or timeouts when trying to connect. We are currently investigating this issue

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are unfortunately experiencing technical difficulties in our systems, which can impact your experience of using our products. We apologize for the inconvenience, and we assure you that all hands are on deck to fix this issue. All chargers should continue to work offline locally. For more information on how these technical issues impact you, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have a problem with the Equalizer showing the wrong status in the Easee App. The Equalizer is operational and will still be online on Easee.cloud. We are currently investigating this issue.

This incident has been resolved.

Easee.cloud is currently not working. Use www.easee.cloud instead. Problem with DNS routing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are seeing increased latencies on our backend services. Consumers may experience slow response and timeouts.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Device state and history have stale data. Data has not been updated since 23:03 last night. We have found the issue and are currently implementing a fix.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing increased latencies on our Easee Cloud API. Customers may experience longer load times or timeouts when trying to connect.

This incident has been resolved.

We are continuing to investigate this issue.

We are overrunning on maintenance and are experiencing degraded service as a result

This incident has been resolved.

A partner of our cellular provider is currently experiencing technical difficulties. This means that some chargers are unable to connect to cellular. They are currently investigating and working to solve the issue. This mainly affects Norway and Sweden. Wi-Fi connection works as normal.

All systems are operational and all functionalities should be back to normal, including smart charging. Thanks for your patience!

All systems are operational and all functionalities should be back to normal, including smart charging. We are continuing to monitor the systems.

The Performance of the app and charger is back to normal. There might still be some challenges with smart-charging offered through our partners, a fix for this is implemented and we are currently monitoring the results.

Update - The system stability is improving, however you may still experience some disturbances and delays. Degraded performance in the app and charger can still occur. This issue has minor impact on charging your vehicle, which should work as intended. We are working hard to solve this issue and to stabilise the situation completely. Again, apologies for any inconvenience this may have caused you. For more information on how these technical issues impact you, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems

We are performing an unscheduled emergency maintenance. We expect this to last for approximately 1 hour. During this time, any actions towards the charger from the app or portal will not work. We strongly apologize for the inconvenience, and we hope to remedy the situation as soon as possible. Some actions can still be performed through the local interface of the charger. For more information, please consult this article: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems

Unfortunately we are still experiencing technical problems. You might experience instabilities and degraded performance with our products and services. We apologize for the inconvenience, and we assure you that all hands are on deck to restore our systems to a functional state. More information on services impacted can be found here: https://support.easee.com/hc/en-gb/articles/8502575501329-Technical-Problems

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are unfortunately experiencing technical difficulties in our systems, which can impact your experience of using our products. We apologise for the inconvenience, and we assure you that all hands are on deck to restore our systems to a functional state. We will come back with more information as soon as possible

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are experiencing issues with realtime data. This may cause a delay on some our components

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing instability with the Easee Cloud API as a result the API is intermittently unavailable. This affects all services consuming the API.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating a service outage affecting our applications and integrations. All chargers should continue to work offline locally. We will update with more information as soon as possible

This incident will be resolved with a new FW version to the charger which is being sent out to affected customers as soon as possible. The fault is still present for some select customers and the workaround is to plug out the cable and plug it back in again to start charging and to get the relevant charging session data.

The issue has been identified and is a fault within the latest firmware release (v296) Our developers are looking into an expedited FW release to rectify the issue. Are you experiencing problems charging? If you have stopped charging, and without disconnecting the car tried to start charging again with RFID or keyfob it will not work. You have to unplug the car, and plug it back in before using an RFID card or your keyfob to start charging.

We are noticing degraded performance for some of our partners. Some chargers fail to communicate properly through our partner integrations. Some users have also reported faults in the data for charger sessions. Chargers should work fine locally but information in applications provided by our partners may be unstable. We are investigating the issue.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating increased error rates on our API.

This incident has been resolved.

We are investigating issues with account activations.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have temporarily stabilized the system and are monitoring the situation. The Easee App, Portal and any integration should work as expected again although some intermittent faults or wrong statuses may occur, please try again if so. Account creation & modification is disabled: Creating new Easee cloud accounts or modifying your account like changing email, password reset or any other changes to your Easee Cloud account is temporarily not possible. We have deliberately turned off this functionality while identifying the performance issues we have experienced today.

We are still working on identifying the issue with our Cloud service. Some of you may continue to experience that our integrations, app and portal is not working as it should. Your charger should still work as per offline functionality.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We are still processing messages from the last days, newly installed chargers will show up in the Easee app and portal after approximately two days.

The issue has been identified and a fix is being implemented

Some users might have challenges with the Easee app and Easee Cloud portal with newly installed chargers.

This incident has been resolved.

We are continuing to monitor for any further issues.

Hello, you wonderful Easeetonians, Our cellular provider has been experiencing issues with one of their services and might trigger offline behavior for some chargers. It should be recovering now and we are monitoring the situation together with our provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating why some chargers seem to be offline or have intermittent connection.

This incident has been resolved.

We have identified the fault and working on a fix. Some customers may still experience that their chargers or equalizers are not showing the correct state.

We are investigating an incident where chargers and Equalizers have the wrong status sometimes. Some of you may see that the charger is offline while it is not really offline. This status issue is intermittent and only affecting some customers.

This incident has been resolved.

The system is now stable again. We are monitoring all systems to ensure that everything is operational.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Following an update to the Easee Cloud API we are experiencing connectivity issues on our API. We are working to identify and mitigate the issue.