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This incident has been resolved.

We are investigating an issue affecting email sending. Due to an outage at the partner service, emails are being accepted and queued for delivery but may be delayed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of an issue where Ease is sending the 2FA authentication emails to Outlook but these emails are getting quarantined. We are working to resolve this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating an issue with users being able to view forms within the Ease Forms Library.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing technical difficulties with the employee benefits guide provided via our Nayya integration. We are actively working on the issue and will post an update once we have more information.

This incident has been resolved.

Our phone system is experiencing a temporary outage, impacting our ability to receive calls. During this time, we encourage you to utilize our web form within the Ease Support icon or via help.ease.com to submit any inquiries or tickets to our support team. We apologize for any inconvenience and appreciate your understanding as we collaborate with our phone provider to resolve this issue.

Planned maintenance is complete.

A fix has been implemented and we are monitoring the results.

We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

This incident has been resolved.

All systems are operating normally now and we'll continue to monitor.

We've identified the root cause and are working on the resolution.

We're experiencing performance issues with background jobs processing. Tasks like email sending, forms generation and changes processing may be delayed until we are fully recovered.

SMS deliverability has been full restored at our partner.

Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.

This incident has been resolved.

Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be impacted.

As reported by our service provider, the issue causing the service disruption has been resolved and our phone and chat options should now be working as intended. We look forward to helping you today and thank you for your patience and partnership.

Our service provider has reported recovery at their end and is monitoring to full recovery. We will provide another update once we have more to share. We appreciate your support and patience.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We’re currently working through a service disruption with our service provider which is causing our phone lines and chat features to be unavailable. Please submit a ticket for assistance via help.ease.com and we would be more than happy to assist you with your concerns while we work to resolve this issue.

This incident has been resolved.

Our SMS delivery vendor is reporting issues and as a result 2-factor authentication code delivery may be delayed.

This incident has been resolved.

We're experiencing unexpected performance degradation during planned maintenance and are actively looking into it.

We have identified and resolved an issue which impacted our applications for approximately 10 minutes.

This incident has been resolved.

API error rate decreased and we are monitoring it.

We’re currently investigating increase in number of errors when calling Paylocity API.

This incident has been resolved.

We have determined the root cause and resolved the issue. All affected services should now be operating as expected.

The system has been behaving as expected shortly after the incident was identified and we will continue monitoring the system for anomalies.

We have identified an issue currently impacting our application and are working to restore services to normal as quickly as possible.

We are looking into a possible service disruption.

This incident has been resolved. All downloads should be working as expected.

Identified: We have received reports and identified an issue currently impacting some reports in our application, and are in the process of releasing a fix.

Identified: We have received reports and identified an issue currently impacting some reports in our application, and are in the process of releasing a fix.

We have identified and resolved an issue which impacted our applications for approximately 15 minutes.

This incident has been resolved.

Investigation: We are investigating performance and general slow downs in the application and services.

We have identified and resolved an issue which impacted our applications for approximately 19 minutes.

At 2:22 AM, we received alerts that the site is unresponsive due to a minor internal service disruption. The cause was identified and issue was resolved at 2:54 AM.

This incident has been resolved.

We’re currently working through a service disruption with our service provider which is causing calls to be dropped when answered. Agents are working to provide callbacks as soon as possible as we investigate the cause.

Between 12:43 PM and 12:59 PM PST, we experienced delays for the following features and services: To-dos Manage Changes Scheduled Emails Reporting The root cause of this issue was a networking issue with one of our service providers. We have been notified that the service has been restored and the delays should no longer be an issue.

We have identified and resolved an issue with some brokers being redirected back to the homepage when trying to view their groups. The issue was first identified at approximately 4pm, and resolved at 6pm.

[https://easecentral.atlassian.net/wiki/spaces/ENGINEERING/pages/1916469253/Severe\+service\+degradation\+and\+outage\+due\+to\+Redis\+memory\+saturation](https://easecentral.atlassian.net/wiki/spaces/ENGINEERING/pages/1916469253/Severe+service+degradation+and+outage+due+to+Redis+memory+saturation)

At 8:08 AM, we received reports that the site is unresponsive. The issue was resolved at 12:30PM.

We are aware of an AWS issue that may prevent some reports and documents from being downloaded. Update: We have been notified that that AWS has resolved this issue.