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Last checked 2025-06-14T13:42:55.912Z from DroneMobile's official status page

Historical record of incidents for DroneMobile

May 20, 2025

Report: "Regular maintenance"

Last update 2025-05-20T22:11:00.000Z

Completed2025-05-20T22:11:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-20T22:05:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-20T22:04:00.000Z

We will be undergoing scheduled maintenance during this time.

Nov 1, 2024

Report: "11-1-24"

Last update 2024-11-01T19:40:42.446Z

resolved2024-11-01T19:40:42.431Z

This incident has been resolved.

investigating2024-11-01T19:23:28.577Z

We are currently investigating an issue

Jul 31, 2024

Report: "Sporadic service outage"

Last update 2024-07-31T02:38:07.037Z

resolved2024-07-31T02:38:07.023Z

This incident has been resolved.

monitoring2024-07-31T02:06:49.760Z

We are continuing to monitor for any further issues.

monitoring2024-07-31T00:17:48.443Z

We are continuing to monitor for any further issues.

monitoring2024-07-30T23:12:26.461Z

Increased error rates in backend components is affecting Drone service; we are monitoring the issue, but service may be inconsistent in the meantime.

Jun 28, 2024

Report: "Cellular Partner Outage - Canada"

Last update 2024-06-28T14:37:38.152Z

resolved2024-06-28T14:37:38.140Z

This incident has been resolved.

identified2024-06-27T21:08:31.517Z

Our cellular partner in Canada is experiencing service disruptions that are beyond our control. Users in the US are not impacted by this service disruption.

Feb 14, 2024

Report: "02-14-2024"

Last update 2024-02-14T23:31:51.732Z

resolved2024-02-14T23:31:51.710Z

This incident has been resolved.

monitoring2024-02-14T23:03:29.446Z

We are continuing to monitor for any further issues.

monitoring2024-02-14T22:24:22.488Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-14T21:36:48.604Z

We are currently investigating this issue.

Jan 31, 2024

Report: "1-31-2024"

Last update 2024-01-31T18:23:25.967Z

resolved2024-01-31T18:23:25.950Z

This incident has been resolved.

identified2024-01-31T17:56:29.485Z

The issue has been identified and a fix is being implemented.

monitoring2024-01-31T17:56:08.164Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-31T17:30:05.614Z

We are continuing to investigate this issue.

investigating2024-01-31T17:29:13.599Z

We are currently investigating this issue.

Dec 20, 2023

Report: "12-20-23 Service Outage"

Last update 2023-12-20T17:11:47.025Z

resolved2023-12-20T17:11:47.012Z

This incident has been resolved.

monitoring2023-12-20T14:56:48.559Z

A fix has been implemented and we are monitoring the results.

identified2023-12-20T14:25:40.544Z

We are continuing to work on a fix for this issue.

identified2023-12-20T14:24:50.893Z

The issue has been identified and a fix is being implemented.

investigating2023-12-20T14:17:05.564Z

We are continuing to investigate this issue.

investigating2023-12-20T14:06:32.580Z

We are currently investigating this issue.

Dec 18, 2023

Report: "DroneMobile - Service Outage"

Last update 2023-12-18T21:02:40.520Z

resolved2023-12-18T21:02:40.501Z

This incident has been resolved.

investigating2023-12-18T20:45:26.947Z

We are continuing to investigate this issue.

investigating2023-12-18T20:35:20.399Z

We are currently investigating this issue.

Report: "DroneMobile - Service Outage"

Last update 2023-12-18T20:27:20.624Z

resolved2023-12-18T20:27:20.608Z

This incident has been resolved.

investigating2023-12-18T20:14:09.390Z

We are currently investigating this issue.

Nov 27, 2023

Report: "Ongoing degraded performance"

Last update 2023-11-27T17:23:46.077Z

resolved2023-11-27T17:23:46.059Z

After a day of monitoring, our fix appears to have solved the performance issues we were seeing late last week and over the weekend.

monitoring2023-11-26T17:08:56.379Z

We have implemented a fix and are monitoring services to ensure that it has actually solved the issue.

identified2023-11-26T07:52:38.807Z

We have identified the problem that is causing degraded performance across Drone services, and are working to fix it as quickly as possible.

Nov 26, 2023

Report: "DroneMobile - Service Outage"

Last update 2023-11-26T00:45:00.854Z

resolved2023-11-26T00:45:00.832Z

This incident has been resolved.

monitoring2023-11-26T00:41:36.435Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-25T23:00:36.199Z

We are currently investigating this issue.

Nov 25, 2023

Report: "DroneMobile - Service Outage"

Last update 2023-11-25T19:58:39.445Z

resolved2023-11-25T19:58:39.431Z

This incident has been resolved.

investigating2023-11-25T19:42:08.005Z

We are currently investigating this issue.

Nov 21, 2023

Report: "Service Outage"

Last update 2023-11-21T23:13:10.539Z

resolved2023-11-21T23:13:10.503Z

This incident has been resolved.

monitoring2023-11-21T23:02:16.598Z

A fix has been implemented and we are monitoring the results.

identified2023-11-21T22:54:33.390Z

We are continuing to work on a fix for this issue.

identified2023-11-21T22:45:37.026Z

The issue has been identified and a fix is being implemented.

investigating2023-11-21T21:37:34.251Z

We are currently investigating this issue.

monitoring2023-11-21T21:35:56.726Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-21T21:20:37.916Z

We are currently investigating this issue.

Nov 1, 2023

Report: "Intermittent Authentication Failures"

Last update 2023-11-01T20:16:58.143Z

resolved2023-11-01T20:16:58.128Z

This incident has been resolved.

monitoring2023-11-01T19:19:43.340Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-01T15:40:18.697Z

We are continuing to investigate this issue.

investigating2023-11-01T15:32:06.967Z

We are currently investigating an issue impacting user login.

Jun 13, 2023

Report: "Vendor Outage"

Last update 2023-06-13T21:21:49.271Z

resolved2023-06-13T21:21:49.256Z

This incident has been resolved.

monitoring2023-06-13T20:52:25.759Z

A fix has been implemented and we are monitoring the results.

identified2023-06-13T20:52:16.419Z

The issue has been identified and a fix is being implemented.

investigating2023-06-13T20:08:32.620Z

We are currently investigating this issue.

May 25, 2023

Report: "Degraded application access"

Last update 2023-05-25T18:43:44.281Z

resolved2023-05-25T18:43:44.265Z

This incident has been resolved.

monitoring2023-05-25T18:34:24.285Z

A fix has been implemented and we are monitoring the results.

identified2023-05-25T18:26:43.034Z

The issue has been identified, and we are taking steps to resolve the issue.

investigating2023-05-25T18:18:00.743Z

We are currently investigating an issue impacting our applications.

Nov 4, 2022

Report: "Restoring historical logs"

Last update 2022-11-04T14:44:49.787Z

resolved2022-11-04T14:44:49.769Z

This incident has been resolved.

identified2022-11-03T16:09:57.670Z

The vast majority of old logs have now been migrated, and we will complete the final restoration of the most recent logs overnight.

identified2022-11-01T23:49:07.714Z

A problem with our data storage resulted in about 1 hour and 45 minutes of commands log data being lost. In order to more quickly give customers access to their devices, we implemented a fix that allows communication to proceed and be logged as normally, but a side effect is that access to historical logs has been temporarily lost. We are working to restore log information for the past six months (nothing was lost, aside from any logs that came in while the system was down), and you should see your logs repopulate over the next few days.

Nov 1, 2022

Report: "IoT failure"

Last update 2022-11-01T23:45:19.831Z

resolved2022-11-01T23:45:19.819Z

The underlying issue has been resolved, but we are working on restoring historical log data.

identified2022-11-01T22:11:41.545Z

We are implementing a fix for the IoT outage, but do not have an estimated time of completion yet.

Oct 7, 2022

Report: "Drone Command Failures"

Last update 2022-10-07T00:17:47.491Z

resolved2022-10-07T00:17:47.476Z

This incident has been resolved.

monitoring2022-10-07T00:05:12.468Z

We are continuing to monitor for any further issues.

monitoring2022-10-07T00:05:08.785Z

A fix has been implemented and we are monitoring the results.

identified2022-10-06T23:14:11.881Z

The issue has been identified and a fix is being implemented.

investigating2022-10-06T23:06:34.623Z

We are continuing to investigate this issue.

investigating2022-10-06T22:38:15.791Z

We are currently investigating an issue causing command failures for Drone.

Sep 9, 2022

Report: "Command Request Failures"

Last update 2022-09-09T19:07:32.060Z

resolved2022-09-09T19:07:32.046Z

This incident has been resolved.

monitoring2022-09-09T18:45:51.848Z

Our cloud vendor has resolved the issue on their side, and we are monitoring the situation.

identified2022-09-09T16:33:24.356Z

Our cloud partner has identified the issue on their side and is working to resolve it. They expect a resolution in 1-2 hours.

identified2022-09-09T15:22:02.846Z

Our cloud partner is experiencing an outage that is impacting our infrastructure.

investigating2022-09-09T15:12:20.965Z

We are currently investigating the issue

Aug 25, 2022

Report: "Command Request Failures"

Last update 2022-08-25T13:29:37.865Z

resolved2022-08-25T13:29:37.851Z

This incident has been resolved.

identified2022-08-25T03:55:19.816Z

We are continuing to work on a fix for this issue.

identified2022-08-24T20:47:41.936Z

Our hosting partner has identified an issue on their platform and is working to resolve it.

Aug 16, 2022

Report: "Intermittent Device Command Errors"

Last update 2022-08-16T22:45:27.779Z

resolved2022-08-16T22:45:27.762Z

This incident has been resolved.

monitoring2022-08-16T22:44:32.569Z

We are continuing to monitor for any further issues.

monitoring2022-08-16T22:37:34.740Z

We are continuing to monitor for any further issues.

monitoring2022-08-16T22:14:54.352Z

A fix has been implemented and we are monitoring the results.

identified2022-08-16T22:06:03.171Z

The issue has been identified and a fix is being implemented.

investigating2022-08-16T21:39:30.783Z

We are currently investing this issue.

Jun 7, 2022

Report: "Intermittent device communication failures"

Last update 2022-06-07T14:25:34.537Z

resolved2022-06-07T14:25:34.521Z

This incident has been resolved.

investigating2022-06-07T13:54:36.790Z

We are currently investigating this issue

May 27, 2022

Report: "Device logging failures"

Last update 2022-05-27T18:39:05.786Z

resolved2022-05-27T18:39:05.771Z

This incident has been resolved.

monitoring2022-05-27T18:19:02.156Z

We have implemented a fix and are monitoring all services to ensure that the issue is truly resolved.

investigating2022-05-27T18:18:35.043Z

We are continuing to investigate this issue.

investigating2022-05-27T17:44:26.475Z

Device messages are being sent and received, but are failing to log properly since early this morning. Alert messages may also not be properly logged and delivered. We are investigating the issue and hope to have it resolved shortly.

Jan 14, 2022

Report: "IOT commands failing"

Last update 2022-01-14T23:03:43.584Z

resolved2022-01-14T23:03:43.570Z

This incident has been resolved.

identified2022-01-14T22:50:56.647Z

We have identified the likely problem, and are deploying a fix (may see 5-10 minutes of downtime as the fix deploys).

investigating2022-01-14T22:43:32.345Z

We are continuing to investigate this issue.

investigating2022-01-14T22:32:26.968Z

We are currently investigating this issue.

Dec 29, 2021

Report: "Intermittent activity actions"

Last update 2021-12-29T17:04:05.024Z

resolved2021-12-29T17:04:05.009Z

This incident has been resolved.

identified2021-12-29T16:57:03.776Z

The issue has been identified and a fix is being implemented.

investigating2021-12-29T16:00:36.366Z

We are currently investigating an intermittent issue impacting the storing of Drone logs and sending Drone push notifications.

Dec 23, 2021

Report: "Routine maintenance"

Last update 2021-12-23T18:15:24.228Z

resolved2021-12-23T18:15:24.211Z

This incident has been resolved.

monitoring2021-12-23T18:01:57.462Z

A fix has been implemented and we are monitoring the results.

investigating2021-12-23T17:35:47.312Z

All systems will be unavailable for approximately 10-15 minutes while we work to debug recent connectivity issues.

Dec 8, 2021

Report: "Unable to log in"

Last update 2021-12-08T14:49:51.430Z

resolved2021-12-08T14:49:51.414Z

This incident has been resolved.

monitoring2021-12-08T01:50:23.661Z

AWS has resolved the issues impacting our infrastructure and we continue to monitor things on our side.

identified2021-12-07T16:37:16.247Z

Our vendor has identified the issue impacting our systems and is working towards a resolution.

investigating2021-12-07T15:49:47.959Z

We are continuing to investigate this issue.

investigating2021-12-07T15:49:40.962Z

We are currently investigating an issue that may impact your ability to log in to our application.

Oct 27, 2021

Report: "Emails failing to send"

Last update 2021-10-27T22:05:13.244Z

resolved2021-10-27T22:05:13.230Z

This incident has been resolved.

investigating2021-10-27T21:16:31.924Z

We are currently investigating a service outage that is preventing emails from being sent by the Drone API.

Oct 22, 2021

Report: "Occasional message loss"

Last update 2021-10-22T16:09:36.079Z

resolved2021-10-22T16:09:36.065Z

This incident has been resolved.

investigating2021-10-14T19:42:11.157Z

Recent attempts to address this issue have unfortunately failed, and we are looking into new approaches.

monitoring2021-10-14T03:41:32.662Z

We have deployed an attempted fix for this issue, and will be monitoring it over the next several days to ensure that it is truly fixed.

investigating2021-09-30T19:05:06.572Z

We are currently investigating occasional loss of device messages for DR3x00, DR5400, and DR6400 devices.

Aug 7, 2021

Report: "Vendor Outage"

Last update 2021-08-07T05:08:40.978Z

resolved2021-08-07T05:08:40.963Z

This incident has been resolved.

monitoring2021-08-07T04:37:10.408Z

Our vendor has corrected the issues impacting our solutions. We will continue to monitor this issue until we see 100% resolution no our side.

identified2021-08-07T03:15:17.532Z

An issue with a third-party vendor is causing intermittent application performance issues.

Jul 28, 2021

Report: "Billing Vendor Service Outage"

Last update 2021-07-28T20:50:17.619Z

resolved2021-07-28T20:50:17.607Z

Billing partner has resolved their outage, and billing should be fully operational once more.

identified2021-07-28T19:49:13.446Z

Our billing partner is currently experiencing an outage impacting our ability to accept payments at this time.

May 26, 2021

Report: "Drone Command Failures"

Last update 2021-05-26T19:07:17.019Z

resolved2021-05-26T19:07:17.003Z

This incident has been resolved.

monitoring2021-05-26T18:47:25.421Z

A fix has been implemented and we are monitoring the results.

identified2021-05-26T18:01:32.332Z

The issue has been identified and a fix is being implemented.

monitoring2021-05-26T17:24:54.398Z

A fix has been deployed and we are monitoring to ensure stability.

investigating2021-05-26T16:53:21.084Z

We are continuing to investigate this issue.

investigating2021-05-26T16:53:08.965Z

We are currently investigating an issue that may cause requests to your devices to fail.

Apr 12, 2021

Report: "Intermittent Device communication"

Last update 2021-04-12T18:28:08.982Z

resolved2021-04-12T18:28:08.969Z

This incident has been resolved.

monitoring2021-04-12T17:36:47.014Z

A fix has been implemented and we are monitoring the results.

identified2021-04-12T17:28:58.960Z

We are continuing to work on a fix for this issue.

identified2021-04-12T17:15:00.366Z

The issue has been identified and a fix is being implemented within the next 15-20 minutes.

investigating2021-04-12T17:06:57.534Z

We're currently investigating an intermittent issue with the routing of commands to select Drone devices.

Dec 5, 2020

Report: "Expired SSL Certificate - 3rd Party Vendor"

Last update 2020-12-05T02:43:54.546Z

resolved2020-12-05T02:22:23.000Z

Our vendor has updated their SSL certificate. All billing issues have been resolved.

identified2020-12-05T00:59:22.609Z

We have identified an issue on an external partner's API that is preventing us from accepting and processing payments. We have a support ticket created with this vendor and will update as we learn more.

Dec 2, 2020

Report: "DroneMobile - AWS Outage"

Last update 2020-12-02T17:19:15.075Z

postmortem2020-12-02T17:17:43.808Z

DroneMobile was impacted by an AWS outage, you can find more information about this outage here: [https://aws.amazon.com/message/11201/](https://aws.amazon.com/message/11201/) The DroneMobile DevOps team is investigating ways to mitigate outages like this in the future.

resolved2020-11-26T06:00:19.000Z

DroneMobile is back online. Per AWS: "We have restored all traffic to Kinesis Data Streams from Internet-facing endpoints, and we are continuing to incrementally restore all requests to Kinesis Data Streams using VPC Endpoints. We are also beginning to observe the incremental recovery of CloudWatch metrics functionality for new incoming metrics, and working towards full recovery. The backlog of metrics will take additional time to populate."

monitoring2020-11-25T16:05:19.000Z

Amazon Web Services is experiencing API failures for a number of core services that DroneMobile uses to deliver commands to devices. AWS has not provided an estimated time of repair, but they are actively working on the issue.

identified2020-11-25T14:15:19.000Z

A ticket has been opened up with Amazon Web Services to further investigate this issue.

investigating2020-11-25T14:00:19.000Z

DroneMobile X1 based devices are experiencing an error when attempting to communicate with our servers. We're investigating this issue and will provide updates shortly.