Is DroneDeploy Down Right Now? Check if there is a current outage ongoing.

DroneDeploy is currently impacted by a third-party system outage that is affecting other parts of the internet. Some impacts could include being unable to load the DroneDeploy web or mobile apps, maps not processing, and reports not being received.

Our Engineering team has confirmed there is no customer-facing impact for the reported issue. We apologize for the incorrect incident notification.

Some users may be seeing delays in map or walk processing, beginning at approximately 1:00 PM Pacific Time (20:00 UTC). Engineering is actively investigating.

Our Engineering team has confirmed there is no customer-facing impact for the reported issue. We apologize for the incorrect incident notification.

Some users may be seeing delays in map or walk processing, beginning at approximately 1:00 PM Pacific Time (20:00 UTC). Engineering is actively investigating.

Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.

Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.

Between 2:30 PM Pacific Time on 05/21 and 6:30 PM on 05/30 (21:30 on 05/21 and 01:50 UTC on 05/30) some users may have experienced an issue with processing Live Map results. Engineering has corrected the issue and no further impact is expected.

Some users may be experiencing an issue when using Live Map, where the map is viewable during flight but does not sync for later viewing. Engineering is actively investigating.

Between 6:58AM and 12:14PM Pacific Time ( 13:58 and 19:14 UTC), some users may have experienced slow or stalled uploads from their Dock Automation flights. Engineering has applied some changes to prevent this issue; all uploads should have returned to normal. We appreciate your patience.

Some users may be experiencing slow or stalled uploads from Dock Automation flights. Engineering is actively taking steps to remediate.

This incident has been resolved.

The issue has been resolved. Uploads should be back to normal.

Some users of Dock Automation may be experiencing extremely slow uploads. Engineering is actively engaged and working on a resolution.

Between 5:00 PM PT on Friday, March 14 and 10:00 AM PT on Saturday, March 15, some users may have experienced an issue with exporting overlays. Engineering has determined that scope was limited to an isolated handful of maps. No further impact is expected.

Beginning Friday, March 14, at 5:00 PM PT, some users may have been experiencing an issue with exports containing overlays failing. Engineering has identified and corrected the issue and is currently monitoring it to ensure stability of this functionality. All failed exports will be automatically queued for completion, and no action is needed on the part of the user.

Between 10:23 AM and 11:33 AM Pacific Time (18:23 and 19:33 UTC), some users may have experienced delays in processing and delivery of Walks and Safety AI reports. This issue has been resolved, and no further impact is expected. Walks and Safety AI reports will backfill over the next few hours.

Some users may be experiencing delays with the processing and delivery of Walks and Safety AI reports. Engineering is actively investigating, and we appreciate your patience.

Between February 22nd at noon and 2:00PM Pacific Time on February 23 (20:00 on 2/22 and 22:00 on 2/23 UTC) some users may have experienced delays in map processing and/or export delays and failures. Engineering has resolved this and we expect all queued maps to complete without further intervention.

Processing has been restarted and delayed maps and exports are starting to move through the system again.

Some users may currently be seeing delays with map processing or completion of exports from DroneDeploy. Engineering is actively investigating.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

3D Contours and Elevations are not loading in the web portal.

On recent Walks, some users of Privacy Mode for Walks may have experienced an issue where the blurring of faces was applied as expected. Engineering has completed a fix for this issue moving forward. All affected walks will be rerun to apply appropriate blurring, which will take 24-48 hours. If you need urgent correction, please contact support@dronedeploy.com.

Some users of Privacy Mode for Walks may be experiencing an issue where the blurring of faces is not being applied as expected. Engineering already has a fix in progress for this issue. In the meantime, any Walks that need blurring may be submitted to DroneDeploy support by emailing support@dronedeploy.com.

Between 11:21am and 3:00pm Pacific Time (19:21 and 23:00 UTC) some users may have experienced intermittent and unpredictable issues with the availability of some paid features such as organization management, use of GCPs, and others. Engineering will continue to monitor to ensure availability.

Between 11:21am and 12:37pm Pacific Time (19:21 and 20:37 UTC), some users experienced loss of access to Enterprise Organization Administration options.Engineering has reverted the change that caused the issue and no further impact is expected.

Some enterprise users may be experiencing an issue where options to administer their DroneDeploy organization are missing from the left side panel. Engineering is actively investigating.

Between 9:15am and 10:45am Pacific Time (17:15 and 18:45 UTC), some users may have experienced an issue where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." Engineering has rolled back the change that caused the issue and no further impact is expected.

Some users may be experiencing an issue on our desktop app where navigating to the full-screen interior media view and then returning to a drawing causes the drawing to "disappear." The drawing still exists but is not viewable. Current workaround: Impacted users should refresh the browser tab and the drawing will load as expected. Engineering is actively engaged on this issue and more updates will be provided as they are available.

Between 00:15 and 16:30 UTC on 09/23/2024 (5:15 PM Pacific Time on 09/22/2024 and 09:30 AM on 09/23/2024) some users of DroneDeploy Robotics and Dock Automation may have experienced issues with uploads not completing successfully. If you are a Robotics or Dock Automation customer and believe you may have been impacted during this window, please reach out to support at support@dronedeploy.com to resolve.

Between 16:22 and 18:48 UTC (9:22am and 11:48am Pacific), some users may have experienced issues with volume, elevation, and surface area measurements. This has been corrected and no further impact is expected.

Some users may be experiencing issues with measurements in DroneDeploy, including elevation at point, elevation profile, surface area, and volumes. Engineering is actively investigating.

Between 11:08 UTC on 09/09 and 17:30 UTC on 09/10 (4:08 AM Pacific on 09/09 and 10:30 AM on 09/10) some flight logs may not have been processed. The issue has been corrected and we anticipate no further impact. Logs that did not process during the incident will not backfill.

A fix has been implemented and we are seeing flight logs processing as normal. We are monitoring to ensure continued stability.

Some users may be noticing an increase in flight logs failing to process. Flight functionality is unaffected.

Between 16:00 and 17:55 UTC (9:00 AM and 10:55 AM Pacific Time), some users may have experienced intermittent 500 errors when attempting to access StructionSite or upload data using the mobile app. The underlying issue has been resolved and no further errors are expected. If you uploaded data during this window, results may be delayed. If you do not receive expected output in a timely fashion, please contact Support for assistance.

Some users may be experiencing errors when attempting to access StructionSite on web and mobile. Uploads may be delayed as well.

Between 17:48 and 20:38 UTC (10:48 and 13:38 Pacific Time) users may have experienced issues loading media pins, map photo pins, vertical inspection pins, pano pins, and Walk paths. The breaking change has been reverted and all markers are loading as expected. If you continue to see issues with loading, please clear your browser cache and try again.

Some users may be experiencing an issue where media pins, map photo pins, vertical inspection pins, pano pins, and Walk paths are intermittently not loading on the desktop and both mobile apps. Engineering is actively investigating this issue.

Between 15:00 and 17:00 UTC (8:00 AM and 10:00 AM Pacific time), some users may have experienced delays in loading webpages, data uploads, or other degraded performance in DroneDeploy web and the mobile Flight and Ground apps. The underlying issue has been corrected and no further impact is expected.

Engineering has identified the source of the issue causing slowness in both the web and mobile apps and are working on a fix.

Some users may be experiencing slow page loads, delayed uploads, and generally degraded performance on both DroneDeploy web and the mobile Flight and Ground apps. Engineering is actively working to mitigate.

This incident has been resolved. All exports are now processing and no further delays are expected.

Some users may be experiencing delays in export processing, though this is unrelated to the simultaneous web slowness incident that is also in progress. Engineering is reviewing now.

Between 3:56 PM to 6:40 PM Pacific Time on July 29, some users may have experienced delays in exporting data from DroneDeploy. All exports are now processing and no further delays are expected.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Some users may be experiencing delays in exporting data from DroneDeploy. Engineering is taking action to remediate.

Between 06:28 and 15:37 UTC (11:28 PM on July 25 to 10:37 AM Pacific Time on July 26), some users may have experienced delays in exporting data from DroneDeploy. All exports are now processing and no further delays are expected.

Some users may be experiencing delays in exporting data from DroneDeploy. Engineering is taking action to remediate.

Between 02:58 and 21:58 UTC on July 23 (7:59 PM Pacific Time on July 22 to 2:45 PM Pacific Time on July 23) some Dock Automation users may have experienced an issue where the dock's video feed was unavailable. We expect no further disruption.

Dock Drone users may be experiencing an issue where the dock video feed is unavailable. The message shown is "waiting for stream". A fix is already in progress. We appreciate your patience.

Between 04:30 on July 19 and 00:05 on July 20 (9:30 PM on July 18 and 5:05 PM on July 19), maps processed using PPK did not include location corrections due to an issue with a third-party provider. All PPK maps are now processing correctly and all PPK maps processed during the impact period have been submitted for reprocessing. Please allow 24 hours for these maps to complete. If you have any concerns about impacted maps, please contact our Support team.

For flights conducted after 04:30 UTC on Friday, July 19 (9:30 PM Pacific Time on Thursday, July 18) please note that processing will not include PPK corrections due to an issue with a third-party provider. Engineering is in contact with the provider and will provide updates as soon as more information becomes available. PPK data uploaded during the impact window will be automatically reprocessed once functionality is restored.

Between 9:50 AM and 11:00 AM Pacific time, some users may have experienced delays in the delivery of exports, including roof reports. A change has been implemented and the backlog of reports is queued for delivery. If you do not receive your report in the next couple of hours, please contact Support for further assistance.

Some users may notice delays in export delivery, including roof reports. Engineering is actively working on the issue.

Between 19:38 UTC on Wed. June 12 and 11:10 UTC on Thurs. June 13, some organizations may have noted their custom company logos not loading correctly, which caused an inability to download progress reports. This issue has been corrected and no further impact is expected.

Some organizations who have uploaded custom company logos into DroneDeploy may be experiencing an issue downloading progress reports. Custom logos are also not viewable. No other reports are impacted. Engineering has identified the cause and is working toward a fix.

This incident has been resolved.

We believe the issue has been fixed by one of our downstream 3rd party providers. We are continuing to monitor the situation.

We have identified an issue with data failing to load on the web portal. The Robotics portal is also impacted.

Between 21:50 and 22:50 UTC, some robotics customers may have observed an inability to load robots in the robotics portal. Dock drone users may have observed an inability to load their drone in the Flight app. This has been resolved and no further impact is expected. The team is continuing to monitor in order to ensure stability.

All services related to DroneDeploy and StructionSite dashboards has been restored. Dashboard data is refreshing as expected. We appreciate your patience while we worked on this issue.

Dashboards in both DroneDeploy and StructionSite may be intermittently unavailable for the next few hours and data may not update. We are working to remedy this as quickly as possible.

The issue has been identified and a fix is being implemented.

At this time, dashboards in both DroneDeploy and Structionsite are accessible but are not updating with current data. We are working to remedy this as quickly as possible.

Between 3:05pm and 5:20pm Pacific Time (23:05 - 01:20 UTC), some users may have experienced delays or errors logging in, loading pages, exporting, or uploading data in DroneDeploy. Maps, exports, and reports in progress are being re-queued for delivery and no data was lost. If you received an error when uploading data, please try your request again.

Services have been restored and we are monitoring to ensure ongoing stability. Any maps or reports affected by this incident are being re-queued for delivery.

We are currently experiencing a service incident due to an outage with one of our software vendor partners. Users may experience slowness or errors when attempting to log in, load pages, or upload data. Our Engineers are working to mitigate the situation with the utmost urgency while we wait for resolution from our vendor.

We are continuing to investigate this issue.

Some users may be experiencing slow loading times and/or timeouts when attempting to log in or load the projects page in DroneDeploy. Our Engineering team is investigating. More information will be shared as it becomes available.

Between 5:54pm and 8:16pm Pacific (01:54 to 04:16 UTC), roof reports were not processing. Processing has now resumed and all reports requested during this time will be be delivered over the next few hours as the backlog is cleared.

This incident has been resolved.

Our Engineering team has identified and implemented a fix for this issue. At this time, systems have returned to normal and we continue to monitor to ensure continued performance.

Some users may be experiencing intermittent slow loading times or errors when attempting to access the StructionSite web or mobile applications. Engineering is investigating.

Between 12/07/2023 and 12/11/2023, some users may have observed some out of date data displayed on the DroneDeploy Enterprise Dashboard. The dashboard issue has been corrected and the data re-synced with no data loss. All systems have returned to normal and we expect no further impact.

The issue has been identified and a fix implemented. Data is currently being refreshed.

Beginning on 12/07/2023, some data displayed on the DroneDeploy Enterprise Dashboard may be out of date. We are working with our data warehouse partner to correct the issue and expect a resolution shortly.

This incident has been resolved and map & export processing has resumed as normal.

We have implemented a fix and are monitoring.

We have identified an issue causing delays in map processing. Customers may notice longer than usual processing time on maps and exports.

Engineering has resolved the issue of slow web response and systems are returning to normal. For any users who did not receive expected output, please allow 24 hours for the backlog to clear. For any users who experienced a failure or error during upload, please try your request again. We are continuing to monitor closely throughout the holiday weekend.

Engineering has resolved the issue of slow web response and systems are returning to normal. For any users who did not receive expected output, please allow 24 hours for the backlog to clear. For any users who experienced a failure or error during upload, please try your request again. We are continuing to monitor closely throughout the holiday weekend.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an issue where certain customers may be encountering prolonged loading times upon accessing the main projects dashboard. Customers with extensive data might face issues loading projects altogether.

This incident has been resolved.

Beginning at 12:00 UTC, users may have experienced slowness or failures when exporting data from DroneDeploy. Our Engineering team has implemented a fix to mitigate this issue and are monitoring. Export requests are being requeued for completion.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Some users with a username and password cannot login to DroneDeploy.

This incident has been resolved.

We have deployed out an updated SSL cert. We are evaluating our deployment systems to ensure there are no regressions.

2D tiles are not showing on maps due to an SSL issue. We are working on a remediation now.

This incident has been resolved.

Degraded DroneDeploy application features BIM Upload BIM Viewer Root Cause: Autodesk Service Interruption on all services https://health.autodesk.com/incidents/vt4rzp9g2v4w

This incident has been resolved.

As far as we can tell, all systems are operational at this time. We are continuing to monitor our systems to ensure that is the case.

We have resolved the root cause, and we're auditing all subsystems to ensure they are all fully operational.

We are experiencing an outage on our Ground Robotics portal. This is related to an automated backup process that triggered a failure in failover. We are in contact with support and a resolution is in process.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have identified an issue with third party provider and are currently monitoring. Impact is low.

This incident has been resolved.

A fix has been implemented by Cloudflare and services appear to be recovering.

Our main website and APIs appear to be inaccessible to some users. Initial investigations indicate this is related to a 3rd party infrastructure provider.

From 05:00 am PDT to 06:30 am PDT some users may not have received emails related to password resets, email verification, requests for edit access, invites to projects and welcome emails. From 06:30 am PDT to 09:08 am PDT these same email types may have been delayed. All email delivery has fully recovered. Impacted users should initiate their request again and contact Support if new requests are not delivered.

This incident has been resolved.

Submitted to apple, awaiting release.

Mobile upload mechanism is currently experiencing issues - we have submitted the fix and are expecting it to be available to customer early Tuesday 5/3. Recommend users do not log out and upgrade to the new app version to be released.

From 11:09 - 11:22 AM PST on 3/7/2022, users may have experienced slow loading of dronedeploy.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue and expect it to persist for some time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating degradation of performance involving creation of issues and creation of annotations. In addition, modifications to existing issues may be impacted.

Display and selection of issue types may experience a delay.

This incident has been resolved.

We are continuing to investigate this issue.

We have identified an issue with new user sign up. We are working to correct the problem. Please check back for more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing an issue where certain functionality for enterprise users is erroneously treated as free - uploads may be limited to 500 images and users are unable to add new organization members. We have identified potential fixes and will be applying the resolution within the next few hours.