Drips

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Last checked from Drips's official status page

Historical record of incidents for Drips

Report: "We are experiencing a delay for outbound SMS/MMS on AT&T and Verizon. We are currently working with the affected downstream providers to resolve this issue."

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "We are experiencing a delay for outbound SMS for a small subset of clients. We are currently working with the affected downstream provider to resolve this issue."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "We are experiencing a delay for inbound SMS for a small subset of clients. We are currently working with the effected downstream provider to resolve this issue."

Last update
resolved

This incident has been resolved.

monitoring

The issue has been identified and a fix has been deployed by downstream provider. Will continue to monitor to ensure no further issues

identified

The issue has been identified

Report: "Drips is experiencing failed calls on a subset of our outbound and inbound traffic. We are working with the affected carrier and also routing traffic in the mean time to mitigate the issue. Will update when further details are available."

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating this issue.

Report: "We're currently investigating a degradation in SMS, Calls, and MMS delivery towards AT&T. According to downstream providers anyone on AT&T may experience inconsistent delivery times."

Last update
resolved

This incident has been resolved.

monitoring

The issue appears to be resolved, but we're still monitoring

investigating

We are currently investigating this issue.

Report: "Inbound Call Issue"

Last update
resolved

This incident has been resolved.

investigating

Drip's downstream provider is currently experiencing connectivity issues on a subset of inbound calls. We are working with this provider and will update once we have further information.

Report: "Partial Outage"

Last update
resolved

Downstream provider redundancy back up has been restored. Migration has begun for affected clients.

monitoring

Drips is currently experiencing deliverability issues on a small subset of accounts. We are working with our downstream providers and will update once we have further information.

Report: "Drips is currently experiencing deliverability issues on a subset of traffic being sent to Verizon. We are working with our downstream providers and will update once we have further information."

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Isolated downstream issues with calls. Working with affected provider to resolve issue."

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Experiencing issues with our host processing an isolated amount of call audios"

Last update
resolved

This incident has been resolved.

investigating

Our host is currently investigating this issue

Report: "Partial outage sending SMS to T-Mobile. This is downstream from Drips and is affecting all providers. They are actively working on a resolution."

Last update
resolved

This incident has been resolved.

monitoring

Downstream providers are reporting expected message behavior to T-Mobile subscribers. They are monitoring for continued stability as are we.

identified

We are continuing to work on a fix for this issue.

identified

Downstream providers continue working with T-Mobile to achieve a resolution for this issue.

Report: "Major outage receiving SMS from Verizon. This is downstream from drips and is effecting all providers. each are actively working on a resolution."

Last update
resolved

This incident has been resolved.

monitoring

Downstream carrier and providers have confirmed that inbound SMS traffic is being delivered without issue. They're continuing to monitor for stability. We will mark this incident as resolved once we have final confirmation.

identified

Downstream provider has found the underlying issue. They've reported that they've started working on mitigation, and that we'll have regular updates throughout the day. The hope is that this issue is resolved sometime by the end of the day.

investigating

We are currently investigating this issue.

Report: "Major outage sending SMS to AT&T. This is downstream from drips and is affecting all providers. Each are actively working on a resolution. - Drips is aware and actively monitoring"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Major outage sending SMS to T-Mobile. This is downstream from drips and is effecting all providers. each are actively working on a resolution."

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

Report: "SMS/Calls Aren't Processing"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Isolated Issues Downstream on Processing Calls"

Last update
resolved

This incident has been resolved.

identified

Downstream provider has identified the issue.

Report: "Lead Insert Is Failing Isolated Incident"

Last update
resolved

This incident has been resolved

investigating

We have identified the cause of this issue.

Report: "Isolated Issues with Voice"

Last update
resolved

This incident has been resolved

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified the issue and we're working on a fix

Report: "Isolated Issues with Voice"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue

Report: "Major Outage Downstream on Processing Calls"

Last update
resolved

This incident has been resolved.

investigating

Our downstream provider is investigating this issue

Report: "Isolated Issues Downstream on Processing Calls"

Last update
resolved

This incident has been resolved.

identified

Carrier has resolved issue and all tests show network is fully functional

identified

Downstream provider has isolated the issue and working on resolving.

investigating

Our downstream provider is investigating this issue

Report: "Lead Insert Is Failing Isolated Incident"

Last update
resolved

We're no longer seeing any issues with leads inserting

monitoring

A fix has been implemented and we are monitoring the results.

identified

Service has been returned to normal. We will continue to monitor.

identified

We have identified the cause of this.

Report: "Isolated upstream provider issues"

Last update
resolved

Our end provider has resolved the issue and all calls have returned to normal as of a hour ago. We have seen no further issues.

identified

We are working with downstream provider as performance is returning to normal.

investigating

We are currently investigating an isolated issue with one of our call providers. They are aware and working with them at the moment.

Report: "Isolated carrier issue delivering SMS to verizon"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

End carrier has identified the issue and working to resolve it. Systems are starting to return to normal on that carrier.

investigating

We are currently having intermittent issues with one of our carriers delivering SMS to Verizon. We are working directly with the end Carrier to resolve and will update once we have more information.

Report: "Major Hosting Outage"

Last update
resolved

This incident has been resolved.

monitoring

Our downstream provider has implemented a fix which appears to have solved the issue. We will continue to monitor.

investigating

We are monitoring the situation and will provide an update soon as we have one. This is only effecting drive to site.

Report: "Call Provider issue"

Last update
resolved

This incident has been resolved.

monitoring

The call provider issue is returning to normal. We are actively monitoring the situation.

investigating

We are currently investigating an isolated issue with one of our call providers. We are aware and working with them at the moment.

Report: "Major Hosting Outage"

Last update
resolved

This incident has been resolved.

monitoring

We are monitoring the situation and will provide an update soon as we have one

Report: "Intermittent Call Deliverability Problems"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

One of our upstream providers is currently experiencing issues with call deliverability on a small percentage of calls. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Backend drive to site hosting platform is currently experiencing a global outage"

Last update
resolved

This issue has been resolved.

monitoring

Our host has been rolling out a fix and it appears our servers are functional. We will continue to monitor to ensure no future issues

identified

Pending an update for host provider

Report: "Intermittent Call Deliverability Problems"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are continuing to investigate this issue.

investigating

One of our upstream providers is currently experiencing issues with call deliverability on a portion of calls. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Delays sending Outbound SMS messages and Calls"

Last update
resolved

As of 7pm ET, we have implemented the fix, processed our backlog of Drips, and are now back to our regularly schedule cadences. We are continuing to monitor the system to ensure the issue does not recur.

monitoring

As of 7pm ET, we have implemented the fix, processed our backlog of Drips, and are now back to our regularly schedule cadences. We are continuing to monitor the system to ensure the issue does not recur.

identified

As of 6pm ET, our team has isolated the root causes, and are now working through catching up all outbound SMS and Calls. This should take the next 45-60 minutes, and we will post an update when it is completed.

investigating

As of 5:30pm ET, our investigations continue. Please subscribe to updates, which we will continue to post hourly until this issue is resolved.

investigating

As of 4:30pm ET, this issue is still unresolved, and our teams are continuing to investigate this issue. We will post updates here every hour, and as we make progress on this issue.

investigating

As of 3:30pm ET, we are still investigating this issue. We will continue to update here with any new resolutions or findings.

investigating

Stand-alone Outbound Calls are now functional. Outbound Calls that follow SMS messages are still delayed, because Outbound SMS messages are still delayed. We are continuing to investigate, and will update with more findings and resolutions.

investigating

The system is currently experiencing delays with outbound SMS messages and calls. We are currently investigating and will update with findings.

Report: "Delays sending Outbound SMS messages and Outbound Calls"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

The system is currently experiencing delays with outbound drips. We are currently investigating and will update with findings.

Report: "Intermittent Call Deliverability Problems"

Last update
resolved

System has been working as expected without any issues over the last few hours.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

One of our upstream providers is currently experiencing issues with call deliverability on a small percentage of calls. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Intermittent Call and SMS Deliverability Problems on T-Mobile"

Last update
resolved

T-Mobile has confirmed that all services have restored earlier this morning. Drips continues to monitor traffic to T-Mobile and sees no further issue.

monitoring

We are continuing to monitor the status of T-Mobile’s network. We'll provide another update soon as we have more to report.

Report: "Intermittent Call Deliverability Problems"

Last update
resolved

We are continuing to monitor the status of T-Mobile’s network. We'll provide another update soon as we have more to report.

monitoring

T-Mobile is experiencing network impairment impacting inbound and outbound messaging and voice traffic. This may affect traffic from Drips to T-Mobile. We will continue to monitor for updates on the status of T-Mobile's network.

investigating

We are continuing to investigate this issue.

investigating

One of our upstream providers is currently experiencing issues with call deliverability. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Downstream Service Outage"

Last update
resolved

This incident has been resolved.

investigating

There is major outage with delivery and receiving SMS on one of our downstream carriers. This should only affect a small subset of traffic. We are monitoring and will update soon.

Report: "Delays sending Outbound SMS messages and Outbound Calls"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are currently investigating this issue.

Report: "Delay on Lead Insert"

Last update
resolved

They issue has been resolved.

monitoring

The system has returned to normal. We are continuing to monitor the resolution.

identified

We have isolated the issue and systems are beginning to return to normal. We will continue to provide updates as the issue is resolved and we monitor.

identified

The issue has been identified and we are working on a fix. We will follow up with more information as it is available.

investigating

We are currently investigating a possible delay on lead insert. We will follow up with more details as they become available.

Report: "Intermittent SMS and Call Problems"

Last update
resolved

Monitoring indicates that all issues are resolved.

monitoring

A fix has been implemented, and messaging had returned to normal. We are actively monitoring to make certain no further issues are identified.

identified

We have identified an issue causing intermittent delays or skipped messages. We are actively working on a resolution, and will provide more information as it becomes available.

Report: "Intermittent SMS and Call Problems"

Last update
resolved

A fix has been made to the reported downstream issues. We are continuing to monitor performance.

investigating

A small subset of our traffic is being impacted by downstream issues. We are actively investigating and addressing the problem. We will provide updates as they are available.

Report: "Intermittent SMS Deliverability Problems"

Last update
resolved

A fix has been made to the reported issue with our third-party provider. We are continuing to monitor performance.

investigating

We're are continuing to investigate and monitor the performance of a third-party provider. Status updates will be delivered as we have more information.

investigating

We are investigating isolated issues with a subset of outbound message delivery. We will provide status updates as we have more information.

Report: "Intermittent SMS Deliverability Problems"

Last update
resolved

The issue with our third-party provider has been resolved.

investigating

We are investigating isolated issues with a subset of outbound message delivery. We will provide status updates as we have more information

Report: "Audio Hosting Down"

Last update
resolved

This incident has been resolved.

monitoring

Performance has returned to normal. We are actively monitoring to confirm resolution.

monitoring

Our host's CDN is having intermittent issues effecting audio on calls. We are actively monitoring and will update with any details

Report: "Delays sending Outbound SMS messages"

Last update
resolved

System has returned to normal operation.

monitoring

We've identified the issue, performed mitigation and are monitoring.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing system issues with Outbound SMS deliverability.

Report: "Network Delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently monitoring a issue with our hosting provider, Azure, that may result in 404 errors on portal.

Report: "Minor performance delays resolved"

Last update
resolved

This incident has been resolved.

investigating

You may experience temporary delays.

Report: "Intermittent Call Deliverability Problems"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

One of our upstream providers is currently experiencing issues with call deliverability. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Delays sending some Outbound Calls"

Last update
resolved

This incident has been resolved.

monitoring

We've identified the problem and are working with our carrier partners to resolve it.

Report: "Intermittent SMS Deliverability Problems"

Last update
resolved

The deliverability issue has been resolved. All system functions are working normally.

monitoring

The upstream carrier has resolved the deliverability issue. We are continuing to monitor impacted systems.

identified

One of our upstream providers facilitating a select portion of our SMS messaging is currently experiencing issues with deliverability. We are actively working with them to solve this and will update as soon as we have more information.

Report: "Internet outage"

Last update
resolved

This incident has been resolved.

monitoring

This issue is no longer affecting our deliverability.

monitoring

Drips is monitoring a major internet outage that is effecting message deliverability external to our system.