Historical record of incidents for Drips
Report: "We are experiencing a delay for outbound SMS/MMS on AT&T and Verizon. We are currently working with the affected downstream providers to resolve this issue."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "We are experiencing a delay for outbound SMS for a small subset of clients. We are currently working with the affected downstream provider to resolve this issue."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "We are experiencing a delay for inbound SMS for a small subset of clients. We are currently working with the effected downstream provider to resolve this issue."
Last updateThis incident has been resolved.
The issue has been identified and a fix has been deployed by downstream provider. Will continue to monitor to ensure no further issues
The issue has been identified
Report: "Drips is experiencing failed calls on a subset of our outbound and inbound traffic. We are working with the affected carrier and also routing traffic in the mean time to mitigate the issue. Will update when further details are available."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "We're currently investigating a degradation in SMS, Calls, and MMS delivery towards AT&T. According to downstream providers anyone on AT&T may experience inconsistent delivery times."
Last updateThis incident has been resolved.
The issue appears to be resolved, but we're still monitoring
We are currently investigating this issue.
Report: "Inbound Call Issue"
Last updateThis incident has been resolved.
Drip's downstream provider is currently experiencing connectivity issues on a subset of inbound calls. We are working with this provider and will update once we have further information.
Report: "Partial Outage"
Last updateDownstream provider redundancy back up has been restored. Migration has begun for affected clients.
Drips is currently experiencing deliverability issues on a small subset of accounts. We are working with our downstream providers and will update once we have further information.
Report: "Drips is currently experiencing deliverability issues on a subset of traffic being sent to Verizon. We are working with our downstream providers and will update once we have further information."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Isolated downstream issues with calls. Working with affected provider to resolve issue."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Experiencing issues with our host processing an isolated amount of call audios"
Last updateThis incident has been resolved.
Our host is currently investigating this issue
Report: "Partial outage sending SMS to T-Mobile. This is downstream from Drips and is affecting all providers. They are actively working on a resolution."
Last updateThis incident has been resolved.
Downstream providers are reporting expected message behavior to T-Mobile subscribers. They are monitoring for continued stability as are we.
We are continuing to work on a fix for this issue.
Downstream providers continue working with T-Mobile to achieve a resolution for this issue.
Report: "Major outage receiving SMS from Verizon. This is downstream from drips and is effecting all providers. each are actively working on a resolution."
Last updateThis incident has been resolved.
Downstream carrier and providers have confirmed that inbound SMS traffic is being delivered without issue. They're continuing to monitor for stability. We will mark this incident as resolved once we have final confirmation.
Downstream provider has found the underlying issue. They've reported that they've started working on mitigation, and that we'll have regular updates throughout the day. The hope is that this issue is resolved sometime by the end of the day.
We are currently investigating this issue.
Report: "Major outage sending SMS to AT&T. This is downstream from drips and is affecting all providers. Each are actively working on a resolution. - Drips is aware and actively monitoring"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Major outage sending SMS to T-Mobile. This is downstream from drips and is effecting all providers. each are actively working on a resolution."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "SMS/Calls Aren't Processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Isolated Issues Downstream on Processing Calls"
Last updateThis incident has been resolved.
Downstream provider has identified the issue.
Report: "Lead Insert Is Failing Isolated Incident"
Last updateThis incident has been resolved
We have identified the cause of this issue.
Report: "Isolated Issues with Voice"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We've identified the issue and we're working on a fix
Report: "Isolated Issues with Voice"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue
Report: "Major Outage Downstream on Processing Calls"
Last updateThis incident has been resolved.
Our downstream provider is investigating this issue
Report: "Isolated Issues Downstream on Processing Calls"
Last updateThis incident has been resolved.
Carrier has resolved issue and all tests show network is fully functional
Downstream provider has isolated the issue and working on resolving.
Our downstream provider is investigating this issue
Report: "Lead Insert Is Failing Isolated Incident"
Last updateWe're no longer seeing any issues with leads inserting
A fix has been implemented and we are monitoring the results.
Service has been returned to normal. We will continue to monitor.
We have identified the cause of this.
Report: "Isolated upstream provider issues"
Last updateOur end provider has resolved the issue and all calls have returned to normal as of a hour ago. We have seen no further issues.
We are working with downstream provider as performance is returning to normal.
We are currently investigating an isolated issue with one of our call providers. They are aware and working with them at the moment.
Report: "Isolated carrier issue delivering SMS to verizon"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
End carrier has identified the issue and working to resolve it. Systems are starting to return to normal on that carrier.
We are currently having intermittent issues with one of our carriers delivering SMS to Verizon. We are working directly with the end Carrier to resolve and will update once we have more information.
Report: "Major Hosting Outage"
Last updateThis incident has been resolved.
Our downstream provider has implemented a fix which appears to have solved the issue. We will continue to monitor.
We are monitoring the situation and will provide an update soon as we have one. This is only effecting drive to site.
Report: "Call Provider issue"
Last updateThis incident has been resolved.
The call provider issue is returning to normal. We are actively monitoring the situation.
We are currently investigating an isolated issue with one of our call providers. We are aware and working with them at the moment.
Report: "Major Hosting Outage"
Last updateThis incident has been resolved.
We are monitoring the situation and will provide an update soon as we have one
Report: "Intermittent Call Deliverability Problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
One of our upstream providers is currently experiencing issues with call deliverability on a small percentage of calls. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Backend drive to site hosting platform is currently experiencing a global outage"
Last updateThis issue has been resolved.
Our host has been rolling out a fix and it appears our servers are functional. We will continue to monitor to ensure no future issues
Pending an update for host provider
Report: "Intermittent Call Deliverability Problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
One of our upstream providers is currently experiencing issues with call deliverability on a portion of calls. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Delays sending Outbound SMS messages and Calls"
Last updateAs of 7pm ET, we have implemented the fix, processed our backlog of Drips, and are now back to our regularly schedule cadences. We are continuing to monitor the system to ensure the issue does not recur.
As of 7pm ET, we have implemented the fix, processed our backlog of Drips, and are now back to our regularly schedule cadences. We are continuing to monitor the system to ensure the issue does not recur.
As of 6pm ET, our team has isolated the root causes, and are now working through catching up all outbound SMS and Calls. This should take the next 45-60 minutes, and we will post an update when it is completed.
As of 5:30pm ET, our investigations continue. Please subscribe to updates, which we will continue to post hourly until this issue is resolved.
As of 4:30pm ET, this issue is still unresolved, and our teams are continuing to investigate this issue. We will post updates here every hour, and as we make progress on this issue.
As of 3:30pm ET, we are still investigating this issue. We will continue to update here with any new resolutions or findings.
Stand-alone Outbound Calls are now functional. Outbound Calls that follow SMS messages are still delayed, because Outbound SMS messages are still delayed. We are continuing to investigate, and will update with more findings and resolutions.
The system is currently experiencing delays with outbound SMS messages and calls. We are currently investigating and will update with findings.
Report: "Delays sending Outbound SMS messages and Outbound Calls"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
The system is currently experiencing delays with outbound drips. We are currently investigating and will update with findings.
Report: "Intermittent Call Deliverability Problems"
Last updateSystem has been working as expected without any issues over the last few hours.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
One of our upstream providers is currently experiencing issues with call deliverability on a small percentage of calls. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Intermittent Call and SMS Deliverability Problems on T-Mobile"
Last updateT-Mobile has confirmed that all services have restored earlier this morning. Drips continues to monitor traffic to T-Mobile and sees no further issue.
We are continuing to monitor the status of T-Mobile’s network. We'll provide another update soon as we have more to report.
Report: "Intermittent Call Deliverability Problems"
Last updateWe are continuing to monitor the status of T-Mobile’s network. We'll provide another update soon as we have more to report.
T-Mobile is experiencing network impairment impacting inbound and outbound messaging and voice traffic. This may affect traffic from Drips to T-Mobile. We will continue to monitor for updates on the status of T-Mobile's network.
We are continuing to investigate this issue.
One of our upstream providers is currently experiencing issues with call deliverability. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Downstream Service Outage"
Last updateThis incident has been resolved.
There is major outage with delivery and receiving SMS on one of our downstream carriers. This should only affect a small subset of traffic. We are monitoring and will update soon.
Report: "Delays sending Outbound SMS messages and Outbound Calls"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delay on Lead Insert"
Last updateThey issue has been resolved.
The system has returned to normal. We are continuing to monitor the resolution.
We have isolated the issue and systems are beginning to return to normal. We will continue to provide updates as the issue is resolved and we monitor.
The issue has been identified and we are working on a fix. We will follow up with more information as it is available.
We are currently investigating a possible delay on lead insert. We will follow up with more details as they become available.
Report: "Intermittent SMS and Call Problems"
Last updateMonitoring indicates that all issues are resolved.
A fix has been implemented, and messaging had returned to normal. We are actively monitoring to make certain no further issues are identified.
We have identified an issue causing intermittent delays or skipped messages. We are actively working on a resolution, and will provide more information as it becomes available.
Report: "Intermittent SMS and Call Problems"
Last updateA fix has been made to the reported downstream issues. We are continuing to monitor performance.
A small subset of our traffic is being impacted by downstream issues. We are actively investigating and addressing the problem. We will provide updates as they are available.
Report: "Intermittent SMS Deliverability Problems"
Last updateA fix has been made to the reported issue with our third-party provider. We are continuing to monitor performance.
We're are continuing to investigate and monitor the performance of a third-party provider. Status updates will be delivered as we have more information.
We are investigating isolated issues with a subset of outbound message delivery. We will provide status updates as we have more information.
Report: "Intermittent SMS Deliverability Problems"
Last updateThe issue with our third-party provider has been resolved.
We are investigating isolated issues with a subset of outbound message delivery. We will provide status updates as we have more information
Report: "Audio Hosting Down"
Last updateThis incident has been resolved.
Performance has returned to normal. We are actively monitoring to confirm resolution.
Our host's CDN is having intermittent issues effecting audio on calls. We are actively monitoring and will update with any details
Report: "Delays sending Outbound SMS messages"
Last updateSystem has returned to normal operation.
We've identified the issue, performed mitigation and are monitoring.
We are continuing to investigate this issue.
We are experiencing system issues with Outbound SMS deliverability.
Report: "Network Delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently monitoring a issue with our hosting provider, Azure, that may result in 404 errors on portal.
Report: "Minor performance delays resolved"
Last updateThis incident has been resolved.
You may experience temporary delays.
Report: "Intermittent Call Deliverability Problems"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
One of our upstream providers is currently experiencing issues with call deliverability. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Delays sending some Outbound Calls"
Last updateThis incident has been resolved.
We've identified the problem and are working with our carrier partners to resolve it.
Report: "Intermittent SMS Deliverability Problems"
Last updateThe deliverability issue has been resolved. All system functions are working normally.
The upstream carrier has resolved the deliverability issue. We are continuing to monitor impacted systems.
One of our upstream providers facilitating a select portion of our SMS messaging is currently experiencing issues with deliverability. We are actively working with them to solve this and will update as soon as we have more information.
Report: "Internet outage"
Last updateThis incident has been resolved.
This issue is no longer affecting our deliverability.
Drips is monitoring a major internet outage that is effecting message deliverability external to our system.