Is DonorDrive Down Right Now? Check if there is a current outage ongoing.

Google and Cloudflare are experiencing degraded performance, which may impact transaction processing on your site. This is sporadic and will not affect all users. We will continue to monitor the situation and will update when we can.

Access to the DonorDrive Support Portal has been restored. Thank you for your patience while the maintenance was completed.

Access to the DonorDrive Support Portal is currently undergoing maintenance. For all support requests, please email support@donordrive.com and we will get back to you as soon as we can.

DonorDrive Sites were inaccessible between 1:39AM and 3:06AM on Friday, July 19th 2024. This was due to the global outages created by the Crowdstrike issue - https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/. Our early detection and quick action mitigated the impact and all systems are fully functional with no further interruption expected. Please reach out to support@donordrive.com if there are any additional questions around this incident.

This issue has been resolved by PayPal as of Sun, 14 Jul 2024 19:42 EST. All PayPal transactions are processing though DonorDrive. Please reference this link for a history of the incident from PayPal - https://www.paypal-status.com/history/eventdetails/80565. In addition, please do not hesitate to reach out to DonorDrive Support if you have any additional questions at support@donordrive.com

We are continuing to monitor for any further issues with PayPal processing on DonorDrive.

A fix has been implemented PayPal and we are monitoring the results.

DonorDrive is aware of an outage with PayPal services that may impact gifts incoming through PayPal on DonorDrive sites at this time. You can find more information directly through PayPal's 'Event Details' page for this incident: https://www.paypal-status.com/history/eventdetails/80565

Per Meta's status page here - https://metastatus.com/ - the Facebook issues have been resolved.

We are aware of a Meta service outage affecting Facebook which is affecting the creation of Facebook Fundraisers and donations to Facebook Fundraisers. We are closely monitoring the status here - https://metastatus.com/ - and will post an update here once we have one.

Event registrations via the DonorDrive Mobile App are now working as expected. Note that all other features have been functional while this bug was worked on and resolved. Please email support@donordrive.com if you need additional info.

We are aware of an issue when registering for an event via the DonorDrive Mobile App. At the moment it is currently not possible to complete the registration process. All other app functionality is up and running. We will post an update here when we have an update.

Phone calls are now getting through to DonorDrive Support. More information about the incident at Zoom can be found here - https://status.zoom.us/

At the moment, phone calls are not getting through to DonorDrive Support due to issues with Zoom Phone. More information can be found here - https://status.zoom.us/ We will post an update here as soon as we hear from Zoom. Until then, please email us at support@donordrive.com for assistance.

Facebook has resolved the issue. Participants are able to create Facebook Fundraisers and donors may donate. All Facebook Fundraisers synced with DonorDrive will operate as expected. Please reach out to support@donordrive.com for other questions.

Facebook has identified the root cause and are actively resolving the issue, which they expect to be mitigated within the next 24 hours. We will continue to update as we learn more or the resolution is applied.

Facebook has acknowledged the issue with their DonorDrive integration and are currently working towards a resolution. We will continue to post updates here as we receive them from Facebook.

We are aware of multiple issues affecting our Facebook Fundraiser integration. At the moment it is not possible to create a Facebook Fundraiser from DonorDrive nor is it possible to receive donations via one’s Facebook Fundraiser. We are currently investigating with Facebook and will post updates as are available. Please reach out to support@donordrive.com if you have additional questions.

The frequency of Facebook errors when participants create Facebook Fundraisers in DonorDrive has consistently fallen below the threshold where a degraded performance status is no longer merited. Facebook has let us know that they are still monitoring the issue. Note that all donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. Please reach out to support@donordrive.com if your participants have any issues creating their Facebook Fundraiser and we will be happy to assist.

Facebook continues to work to resolve the issue on their platform. We are awaiting status from the Facebook team and will provide another status update once we receive one. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. Again, we will provide an update here once we have more news from Facebook. Thank you for your continued patience on the matter.

Facebook has let us know that they are making progress on a fix for the issue. They should have another update for us within 7-10 business days. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. We will provide an update here once we have more news from Facebook. Thank you for your continued patience on the matter.

We have been in contact with Facebook and have been assured that Facebook is working to resolve the issue with the Facebook Fundraisers API. Note that the issue is only affecting a subset of participants who attempt to create a Facebook Fundraiser. Some participants are able to successfully create a Facebook Fundraiser from DonorDrive. Donations made to existing Facebook Fundraisers are appearing in DonorDrive as expected. We will provide an update here once we have more news from Facebook.

Facebook has identified an issue with the Facebook Fundraisers API that is disrupting the creation of Facebook Fundraisers from DonorDrive. Facebook is currently working on a fix for the issue. We will provide an update here once we have an update from Facebook.

We are continuing to investigate the issue and will post an update here when we have one.

We are aware of an issue where some DonorDrive participants are unable to create new Facebook Fundraisers from the DonorDrive Fundraiser Portal. We are currently investigating and will post an update here as soon as we have one.

The issue has been resolved. PayPal payments are processing on DonorDrive. Please reach out to support@donordrive.com if you have any additional questions.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue impacting the ability for some of our clients to process transactions via PayPal on DonorDrive. We will provide an update shortly.

An issue with our MFA provider was identified as the reason that prevented clients from logging into their DonorDrive Admin. This issue has been resolved. Please reach out to support@donordrive.com if you have any additional questions.

We are currently investigating an issue impacting access to the DonorDrive Admin. Note that DonorDrive sites are up and are accepting donations and registrations. We will provide an update shortly.

The fix is now live to ensure data will flow as expected into Salesforce via the DonorDrive Nonprofit Success Pack App. The flow of data will pick up from the last sync. Rest assured that no data has been lost. Please note that the stream of data may be throttled a bit this afternoon until getting back to full performance by this evening. Thank you for your patience on a fix and please reach out to support@donordrive.com if you have any additional questions.

We are aware that data is not flowing into Salesforce via the DonorDrive Nonprofit Success Pack App. We are currently working towards a resolution and will update here once we have more information. We kindly ask that no edits are made to your app configuration while we work towards a resolution. Please contact support@donordrive.com if you need further assistance.

All access and data for our Knowledge Base and Support Portal has been successfully restored. We apologize for the inconvenience and thank you for your patience as we resolved this issue. The DonorDrive platform and APIs did not experience down time at any point.

The DonorDrive Knowledge Base and Support Portal are not accessible at the moment. Please note that any inquires submitted via support@donordrive.com will take longer than normal to respond to. We will post an update here as soon as possible. Support can currently be reached via phone (866-244-0450) and chat.

The issue affecting Event & Campaign access was resolved at 7:03AM. Note that this only affected an extremely small subset of DonorDrive clients. Please do not hesitate to reach out to support@donordrive.com if you have additional questions.

We have received reports that some clients cannot access the "Events & Campaigns" area of the DonorDrive Admin. This issue is currently under investigation. Please note, if you are looking for data related to your event, you can access this via Reports --> Event Reports --> Select your Fiscal Year --> Select your Event --> Event Snapshot. We will post an update here as soon as we have more information around the accessibility issue.

Facebook is back up and Facebook Fundraisers are able to be created and synced with DonorDrive.

Facebook's services are currently unavailable. As a result, Facebook Fundraisers may not be able to be created, and fundraising progress may not sync quickly with existing Facebook Fundraisers. We are monitoring the situation and will provide an update as soon as Facebook has resolved their issues.

All DonorDrives sites are back up. We apologize for the brief interruption. Please email support@donordrive.com if you have any further questions.

We are aware that some DonorDrive sites are currently inaccessible. We are investigating the situation and will post an update here shortly.

This incident has been resolved.

From 2:45PM - 4:04PM EDT Authorize.net was not processing any transactions. If you use Authorize.net as your payment gateway with DonorDrive, no credit card donations processed on your DonorDrive site during that time period. Please check https://status.authorize.net/ for the current status of and future Authorize.net status updates. We are sorry for any and all issues this caused your donors and fundraisers.

All Authorize.net APIs are down. Please refer to status.authorize.net for more information.

On Monday, July 12th, 2021 platform upgrades were conducted. The upgrades caused an issue where Scheduled Messages set to send on "day of event" were queued to immediately send regardless of the event date. Note that the date range of messages affected were \+/- one year from July 12th, 2021. To minimize the impact of the discovered bug we paused all Scheduled Message sends at 7:28AM. We implemented a bug fix at 1:30PM and resumed Scheduled Message sends. Some "day of event" messages that were queued up before we paused sends were sent around 8:00PM. These sends were due to the original bug which has been resolved. We do not expect any further occurrence of erroneous Schedule Message sends. Please note that this impacted a small subset of clients and messages. We are sorry for difficulty this caused you and your supporters. Please do not hesitate to reach out to [support@donordrive.com](mailto:support@donordrive.com) if you need a list of all impacted recipients.

Scheduled Message sends have resumed. We had to squash a last minute bug that was uncovered during platform maintenance. Thank you for your patience on a resolution. Please email support@donordrive.com if you have any specific questions.

We discovered an issue with Scheduled Messages due to platform maintenance this morning. Scheduled Messages will be delayed but will be sent once the issue has been resolved. We will update this page when Scheduled Messages are sending again. Thank you for your patience.

An issue was identified and resolved with our upstream SMS provider.

We are continuing to investigate this issue.

We are currently investigating an issue where a DonorDrive Admin may have an issue logging into their DonorDrive site. We will post an update here shortly.

The issue where content was not appearing on some DonorDrive homepages has been resolved. Thank you for your patience while we implemented a fix. For any additional questions please reach out to support@donordrive.com

The issue of content not appearing on some DonorDrive homepages has been identified and a fix is currently being put in place. We will post an update here as soon as possible.

We are currently investigating an issue that is impacting DonorDrive sites. We will provide an update shortly.

The Transaction tab in the DonorDrive Admin is now displaying transactions. Thank you for your patience while we resolved this issue.

We have identified an issue where transactions are not displaying under the Transactions tab in the DonorDrive Admin. Rest assured that transactions are processing in DonorDrive. If you need immediate access to Transactions in DonorDrive, we recommend running a Donations Data Export. We will provide an update as soon as we have one.

We are currently investigating an issue impacting the DonorDrive admin. We will provide an update shortly.

DonorDrive experienced a platform issue beginning on Saturday November 7th at approximately 1:10 AM EST that persisted until 5:35 AM EST. This event impacted a large portion of traffic across the DonorDrive platform. The root cause has been determined to be a misconfiguration that artificially limited the amount of requests. DonorDrive identified and implemented a successful fix and the entire system was returned to full capacity. Any issues related to this incident have been resolved.

This incident has been resolved.

We are continuing to monitor for any further issues.

We have implemented a fix for the issue that was causing site accessibility issues and are closely monitoring all DonorDrive site performance. We will post a postmortem once the situation is 100% resolved.

We've identified the cause of the intermittent site accessibility issues are are working on implementing a solution. Sites accessibility continues to improve. We will post another update here as soon as we have one.

DonorDrive is currently investigating site accessibility issues. We will post an update as soon as we have one.

We have resolved the sync issues in instances between Facebook Fundraisers and DonorDrive Fundraising pages. Thank you for your patience on a resolution and do not hesitate to reach out to support@donordrive.com if you have additional questions.

We are aware that a small percentage of Facebook Fundraisers are out of sync with DonorDrive Fundraising pages. Normally, re-syncing your Facebook Fundraiser from the DonorDrive Admin would solve the issue, however, for this small percentage, there is some manual work that needs to be done. We are currently working on getting everything matched up. We will post an update here as soon as we have one.

This incident has been resolved.

Our team has been working to resolve an unexpected issue that caused a delay in Triggered Notification emails (donation/registration thank you emails, etc.) between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020. This same issue also required us to temporarily pause any Constituent Messages from being sent from the Fundraiser Portal. The full history of this issue can be found here on our status page. All email services are working as expected. What caused this issue?: - Constituent Messages sent from the Fundraiser Portal were being flagged as spam by recipients at a higher rate than usual. This was due to the content that some constituents were sending to a high number of recipients. These messages were automatically scanned by our anti-spam provider and scanned by our internal review team, which found the messages to be legitimate fundraising solicitations on behalf of clients, however our email service provider did not agree. - Our email service provider triggered our entire account for review because of these messages being flagged as spam. - The account review paused Triggered Notification emails between the times listed above and prevented Constituent Messages from being sent from the Fundraiser Portal. - Once Triggered Notification emails were resolved and sending again, our email service provider still required us to pause any Constituent Messages from being sent from the Fundraiser Portal until the account review was resolved. Going forward: We are required to limit the number of recipients per message sent from the Fundraiser Portal. Fundraisers may send a single message up to 100 recipients at a time. Messages containing 100 recipients will be flagged for manual review by our internal review team and delayed from being sent until the message can be verified as a legitimate fundraising solicitation. All messages will continue to be scanned automatically by a third party anti-spam provider and by our internal review team when required. We have implemented a redundant email service provider to mitigate these types of issues in the future. Status of all email services: - Constituent Messages can be sent from the Fundraiser Portal using the existing Compose a Message feature. Fundraisers to thank their donors and for team captains to message their team members. - Scheduled Messages continue sending as expected - Triggered Notifications (donation/registration thank you emails, etc.) continue sending as expected. - Email Campaigns were not impacted We understand the inconvenience this incident caused for you and your fundraisers. We are confident that the solutions we've implemented will mitigate these types of issues in the future. Thank you for your patience and partnership while we worked to resolve these issues. Please feel free to contact our Support team through the DonorDrive Support Portal if you have any additional questions.

Our team has been working to resolve an unexpected issue that caused a delay in Triggered Notification emails (donation/registration thank you emails, etc.) between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020. This same issue also required us to temporarily pause any Constituent Messages from being sent from the Fundraiser Portal. We are actively releasing a resolution that will restore the ability to send Constituent Messages from the Fundraiser Portal. We will provide a full after-action report on these issues once the resolution is live. Status of all email services: Constituent Messages are paused and the resolution will be live today. Triggered Messages continue sending as expected Scheduled Messages continue sending as expected Email Campaigns were not impacted

Please see below for the latest update regarding Constituent Messages sent from the Fundraiser Portal. Due to an unexpected issue with our email service provider that occurred on September 8th (details here), Constituent Messages remain paused while our team continues working around the clock to get a solution in place by September 18th. We are on track to meet this commitment. As a reminder, here is the current status on all email services. - Constituent Messages sent from the Fundraiser Portal are still paused. The ability to compose messages in the Fundraiser Portal is temporarily paused while we work to resolve an issue with our email service provider. We added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. The existing Compose a Message feature set will be restored to function as it always has by September 18th at the latest. This will also restore the ability for fundraisers to thank their donors and for team captains to message their team members. - Scheduled Messages continue sending as expected. In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added by October 5th, 2020. We are on track to meet this commitment and we will provide an update once this is fully operational. - Triggered Notifications continue sending as expected. - Email Campaigns were not impacted. Thank you for your patience as we work to put these solutions in place.

We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. The existing Compose a Message feature set in the Fundraiser Portal will be restored to function as it always has by September 18th at the latest. This will also restore the ability for fundraisers to thank their donors and for team captains to message their team members. Note: Scheduled Messages were restored with our current email provider on Thursday, September 10th and are sending as expected. In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added by October 5th, 2020. We will provide an update once this is fully operational. Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020. Triggered Notifications continue sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted.

Scheduled Notifications in DonorDrive have been restored with our current email provider. 

Constituent Messages sent from the Fundraiser Portal are still paused.
 Scheduled Messages that were configured to send on Wednesday, September 9th were sent. Scheduled Messages configured to be sent on Thursday, September 10th and after that date will be sent.

 In order to mitigate delayed sends in the future, a redundant solution to our current email provider will be added. We will provide an update once this is fully operational.

 Messaging in the DonorDrive admin stating Scheduled Messages are paused will be removed.

 We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages.

 We are working on changes to the Fundraiser Portal that will enable constituents to access suggested fundraising messages that admins create (example: Ask a Friend to Donate) and send them through their native email apps (example: Outlook, Gmail app, Apple Mail app).  
 Note: Triggered Notifications (donation/registration thank you emails, etc.) were delayed starting on Tuesday, September 8th at 1:37pm and were restored at 9:03am EST on Wednesday, September 9, 2020. Triggered Notifications continue sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin were not impacted.

The following email sends from DonorDrive were delayed starting at 1:37pm EST on Tuesday, September 8, 2020 and are still not being sent. This impacts: Scheduled Messages configured to send after Wednesday, September 9, 2020. We have added messaging in the DonorDrive admin stating that Scheduled Messages are paused. Constituent messages sent from the Fundraiser Portal. We have temporarily disabled the ability to compose messages in the Fundraiser Portal and added messaging stating that this feature is paused. Constituents can still share fundraising pages to social media platforms (Facebook, Twitter, LinkedIn, SMS) using the sharing features in the Fundraiser Portal and on fundraising pages. Note: Scheduled Messages that were configured to send on Wednesday, September 9, 2020 were sent. Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020 and are sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to restore service to Scheduled Messages and Constituent Messages in the Fundraiser Portal. We will provide another update as soon as one is available.

The following email sends from DonorDrive were delayed starting at 1:37pm EST on Tuesday, September 8th and are still not being sent. This impacts: Scheduled Messages (configured to send after Wednesday, September 9, 2020) Constituent messages sent from the Fundraiser Portal Note: Scheduled Messages that were configured to send on Wednesday, September 9, 2020 were sent Triggered Notifications (donation/registration thank you emails, etc.) were restored at 9:03am EST on Wednesday, September 9, 2020 and are sending as expected. Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to resolve this issue. We will provide another update as soon as one is available.

Between 1:37pm EST on Tuesday, September 8, 2020 and 9:03am EST on Wednesday, September 9, 2020, Triggered Notifications from DonorDrive were delayed. The following impacted email services have been restored: Triggered Notifications (donation/registration thank you emails, etc.) Emails from the DonorDrive Support portal No Triggered Notification messages were lost. Any Triggered Notifications that were delayed will be sent. The following email sends from DonorDrive were paused at 1:37pm EST on Tuesday, September 8th and are still paused. This impacts: Scheduled Messages Constituent messages sent from the Fundraiser Portal Email Campaigns sent from the Email tab in the DonorDrive admin are not impacted. We are working as quickly as possible to resolve this issue. We will provide an update as soon as one is available.

As of 1:37pm EST on Tuesday, September 8, 2020, all transactional email sends from DonorDrive have been paused by our transactional email service provider, MailChimp. This impacts: Triggered Notifications Scheduled Messages Constituent messages sent from the Fundraiser Portal Impacted email sends have been paused and have not been lost. Once service is restored, email sends will resume. Please note this does not impact Email Campaigns sent from the Email tab in the DonorDrive admin. DonorDrive is in contact with MailChimp and working with their team to resolve this issue. We will provide an update as soon as one is available.

We are continuing to work on a fix for the issue impacting triggered and scheduled email sends from DonorDrive. We will provide another update soon.

An issue impacting triggered and scheduled email sends within DonorDrive has been identified. You may see a delay in sends and we will provide an update shortly.

This incident has been resolved.

We are continuing to work on a fix for this issue.

An issue impacting triggered and scheduled email sends within DonorDrive has been identified. You may see a delay in sends and we will provide an update shortly.

The issue causing a delay in Data Exports has been resolved. Please reach out to support@donordrive.com if you have any questions.

We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to support@donordrive.com with any questions.

Between 5:16PM and 5:38PM some DonorDrive sites may have been inaccessible. The issue has been resolved. Please reach out to support@donordrive.com for any additional information.

We are currently investigating an issue that is impacting DonorDrive sites due to an upstream internet issue. We will provide an update shortly.

From 10:58AM to 11:45AM EST DonorDrive was the target of a DDoS attack. DonorDrive continues to be under DDoS mitigation. All sites are operational. Please reach out to support@donordrive.com if you have additional questions.

It has been identified that DonorDrive has been the target of a DDoS attack. DonorDrive is under DDoS mitigation service. We continue to closely monitor the situation and will provide updates as they become available.

The issue that has been affecting DonorDrive site performance has been identified. We are currently addressing the situation and will provide an update shortly.

We are currently investigating an issue that is impacting DonorDrive sites. We will provide an update shortly.

From 4:28PM to 4:45PM EDT a small subset of DonorDrive users reported intermittently seeing an error message. This has been resolved. All sites are operational.

We are currently investigating an issue that is impacting DonorDrive sites. We will provide an update shortly.

From 5:36PM Eastern until 6:15PM Eastern DonorDrive site accessibility, participant leaderboards, and search may have been intermittently available. All sites are operational at the moment. Please reach out to support@donordrive.com if you have any immediate concerns.

DonorDrive sites experienced a period of increased distributed denial of service \(DDoS\) attacks beginning 10:10pm EDT on Friday, November 1st, and lasting until 12:36pm EST on Sunday, November 3rd. As a result of these attacks, DonorDrive was intermittently inaccessible during this time. We have no indication that any data was compromised. We fully appreciate how frustrating this was to our nonprofit clients and their communities. We use and continue to invest in advanced practices and technology to proactively address these attacks as they evolve. * We have implemented additional DDoS mitigation services. * We analyzed the specific areas that were being attacked, and areas of potential attack, across the platform and implemented proactive tactics to identify and mitigate this behavior. * We increased infrastructure capacity to remain operational during higher volume attacks.

DonorDrive sites remain accessible. We will post a postmortem of the incident shortly. Please contact support@donordrive.com with any questions.

DonorDrive sites are accessible. We are continuing to monitor to ensure sites remain so. DDoS mitigation remains in place and we will continue to provide updates once we have them.

DonorDrive sites are accessible. We are continuing to monitor to ensure sites remain so. DDoS mitigation remains in place and we will continue to provide updates throughout the day.

DonorDrive is continuing to be the target of a DDoS attack. Sites are showing intermittent accessibility and DDoS mitigation measures are being implemented. We will post an update as soon as we have one.

DonorDrive sites remain accessible. We are continuing to monitor to ensure sites remain so. DDoS mitigation remains in place and we will continue to provide updates throughout the day.

DonorDrive site accessibility has continued to stabilize. We remain operating under DDoS mitigation services. We will continue monitoring and providing updates.

DonorDrive site accessibility continues to improve. We continue to operate under DDoS mitigation services. We will post another update at 7:00am EDT.

DonorDrive site accessibility continues to improve. We continue to operate under DDoS mitigation services. We will post another update at 5:30am EDT.

DonorDrive site accessibility has improved. However we still remain under active attack. We continue to operate under DDoS mitigation services. We will post another update at 3:30am EDT.

It has been identified that DonorDrive has been the target of another DDoS attack. DonorDrive remains under DDoS mitigation service and we are taking steps to mitigate it as much as possible.

10:45pm EDT: Site accessibility continues to be stable. We are actively monitoring and all hands remain on deck. We will post another update in this thread at 12:30pm EDT.

We've resolved all issues with site accessibility. We are continuing to monitor and all hands remain on deck should that change. We'll update the status again at 10:30pm EDT. We will post a report as soon as we can.

DonorDrive sites are fully accessible. We will continue to monitor to ensure sites remain so. DDoS mitigation remains in place. We will post an update at 8:30 pm.

DonorDrive sites are showing increased accessibility and continuing to improve. We will provide another update at 7:00 pm ET.

DonorDrive is continuing to be the target of a DDoS attack. Sites are showing intermittent accessibility and DDoS mitigation measures are being implemented. Note that you may see that your DonorDrive page has been deactivated. This is NOT the case. If you come across this, please refresh your page as site accessibility continues to improve. We have no indication that any data has been lost. We will provide another update at 5:30pm ET.

It has been identified that DonorDrive has been the target of a DDoS attack. Sites are showing increased accessibility and DDoS mitigation measures are being implemented. Note that you may see that your DonorDrive page has been deactivated. If you come across this, please refresh your page as site accessibility continues to consistently improve. We have no indication that any data has been lost. We will provide another update at 4:00pm ET.

On 11/2 DonorDrive starting experiencing intermittent performance issues. The team immediately identified the issue and began working to resolve. Sites are showing increased accessibility. Some issues with API connectivity and overall consistency remain and are being actively worked on. We're continuing to implement additional changes to resolve the remaining issues. We will provide another update at 2:30pm ET.

We are continuing to work on a fix for this issue.

DonorDrive has been experiencing intermittent performance issues. We are aware and are actively taking steps to mitigate the issue. Please stay tuned for updates here.

From Wednesday, October 23rd at 10:35 AM EDT to Thursday, October 24th at 5:43 AM EDT, DonorDrive was down or intermittently inaccessible due to a distributed denial of service \(DDoS\) incident. DonorDrive employs DDoS mitigation services with our network provider to prevent these types of events and, unfortunately, those services failed to prevent the downtime and the impact in this scenario. We have and continue to take aggressive steps to improve the mechanisms in place to mitigate these types of scenarios in the future, including deployment of incremental hardware and software solutions designed to mitigate the impact of any future incidents.

DonorDrive admin and public sites are fully accessible. We will post a detailed postmortem of the incident shortly. Please contact support@donordrive.com with any questions.

DonorDrive admin and public sites have been restored and are accessible. Please note there may be a small subset of users still encountering occasional load issues. Our Internet Service Provider and our team continue working to resolve any remaining issues. Please contact support@donordrive.com with any questions.

DonorDrive admin and public sites are accessible after refreshing. Our team is still working to resolve the issue causing them to appear inaccessible initially. Please contact support@donordrive.com with any questions.

DonorDrive admin and public sites are intermittently accessible. We are continuing work to ensure sites are fully accessible. Please contact support@donordrive.com with any questions.

We are continuing to work on a fix for this issue.

Our Internet Service Provider, CenturyLink, has identified an error in their data center that has rendered DonorDrive sites inaccessible. They are working to resolve this issue as quickly as possible. We are awaiting confirmation that they have corrected their errors and DonorDrive sites are accessible once more. Please contact support@donordrive.com with any questions.

We have identified an issue causing DonorDrive admin and public sites to be intermittently inaccessible. Our team is working to resolve the issue and we will provide an update. Please contact support@donordrive.com with any questions.

On Thursday July 18, 2019, from 1:51am - 2:32am EDT DonorDrive sites were inaccessible to all traffic. The interruption in service was caused by unannounced maintenance by our internet service provider. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future unannounced maintenance is performed. If you have any questions, please contact support@donordrive.com

We identified and resolved an issue that was causing a delay in Data Exports downloads. Please reach out to support@donordrive.com if you have additional questions about this incident.

We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to support@donordrive.com with any questions.

On Thursday April 11, 2019, from 5:17pm - 9:09pm EDT, DonorDrive sites were inaccessible to all traffic. This interruption in service was caused by an unauthorized change made by our Internet Service Provider that blocked all traffic to DonorDrive sites. This issue was not related to product upgrades or planned maintenance. We are working with our ISP to ensure that no future changes are deployed without prior authorization by DonorDrive. If you have any questions, please contact [support@donordrive.com](mailto:support@donordrive.com).

Our team has resolved an issue that caused DonorDrive sites to be inaccessible. All DonorDrive sites are operation. If you have any questions please contact support@donordrive.com.

We are aware of an issue that is causing some DonorDrive sites to be inaccessible. Our team is working to identify and resolve this issue. If you have any questions please contact support@donordrive.com.

We have resolved an issue that was causing information to not appear correctly on DonorDrive sites. Please contact support@donordrive.com with any further questions.

We are currently investigating an issue causing some information to not appear correctly for DonorDrive sites. Our team is working to resolve this and we will provide an update as we have more information.

We have resolved an issue that caused the DonorDrive admin to be inaccessible. Public sites were not impacted at any point. If you have any additional questions, please contact us at support@donordrive.com.

We are continuing to work on a fix for this issue.

We have identified an issue accessing the DonorDrive admin. All public sites are currently available. Our team is working to resolve the issue and we will provide an update. Please contact support@donordrive.com with any questions.

We have resolved all issues related to event pages and public facing data. Events are accessible, public facing data has updated, and top fundraisers and top teams are displaying correctly. Please reach out to support@donordrive.com with any questions.

We have identified the issue impacting event landing pages and are working to resolve this. Public-facing data will continue to update as we work to resolve this issue. There may be a delay in top fundraisers and top teams displaying correctly. We will provide an update shortly.

We are currently investigating an issue that is impacting DonorDrive sites. We are aware of issues regarding event landing page and will provide an update shortly.

DonorDrive sites and DonorDrive admins are accessible and all public-facing data has been updated. If you have any questions please contact support@donordrive.com.

We have identified and resolved the issue causing DonorDrive sites to be inaccessible. Public DonorDrive sites and DonorDrive admins are accessible. We are working to resolve an issue with some public-facing data that is displaying incorrectly.

We are aware of and investigating an issue causing DonorDrive sites to not be accessible. Our team is working to identify and resolve this issue. If you have any questions please contact support@donordrive.com.

We identified and resolved an issue that was preventing Data Exports from being downloaded. Please reach out to support@donordrive.com if you have additional questions about this incident.

We are currently investigating an issue causing a delay in Data Export downloads. We will update as we identify and resolve this issue, and please don't hesitate to reach out to support@donordrive.com with any questions.

We have resolved an issue on DonorDrive sites with public-facing data not updating properly. We are no longer seeing any delays and are continuing to monitor the situation. Please contact support@donordrive.com with any questions.

We are currently investigating issues with DonorDrive sites not reflecting public-facing data in a timely manner. We will post an update as soon as possible. Thank you for your patience.

All fixes have been implemented without further downtime. All issues were resolved by approximately 6:40AM EDT.

The issue has been identified and a fix is being implemented.

Our scheduled network maintenance this morning is taking longer than expected. All services are currently unavailable. All efforts are being made to restore connectivity ASAP.

We have fully resolved the issue that was impacting the DonorDrive REST API. After monitoring, we are seeing no further impact to any components of DonorDrive. Please contact support@donordrive.com with any questions.

We have resolved an issue that was impacting the DonorDrive REST API. We are continuing to monitor closely to ensure all DonorDrive components continue to be operational.

We are currently investigating an issue impacting the DonorDrive REST API. All other DonorDrive components are operational. We will provide an update shortly.

This incident has been resolved.

Upstream network issues have been addressed. We will continue to monitor the situation and resolve this incident in a few hours if everything remains quiet. Should new issues arise, we will provide an update here.

We are currently investigating an intermittent network connectivity issue that is impacting DonorDrive sites. Some sites may experience issues during this time. We will provide an update as soon as we have one.

PaySimple has resolved the issue causing transactions to fail. Transactions on DonorDrive through PaySimple are processing again. Please don't hesitate to reach out to support@donordrive.com with any questions.

The PaySimple payment gateway is currently experiencing issues processing transactions. At this time, no other payment gateways are impacted. We are monitoring the issue and will update with additional information as PaySimple works to resolve the issue.

We have resolved the delay in downloading Data Exports. Completed exports are now available for download. Please don't hesitate to reach out to support@donordrive.com with any questions.

Currently Data Export downloads are experiencing a delay. During this time, Data Export downloads may not be available when they appear completed. We will update as this delay is resolved, and please don't hesitate to reach out to support@donordrive.com with any questions.

The DonorDrive team identified issues related to our caching architecture that caused DonorDrive sites to be intermittently inaccessible between 12:40PM and 1:10PM. This issue was promptly resolved and DonorDrive sites were fully restored to service. We again apologize for the inconvenience this caused. Please do not hesitate to reach out to us at support@donordrive.com if you have specific questions.

DonorDrive admin and DonorDrive sites are back up! We are currently investigating the root cause and will post an update here ASAP. We are sincerely sorry for the inconvenience caused here. Please do not hesitate to reach out to us at support@donordrive.com if you have specific questions regarding the incident.

DonorDrive admin and DonorDrive sites are currently inaccessible. We are actively investigating and will update as we identify and resolve the issue. Please do not hesitate to reach out to us at support@donordrive.com if you have specific questions.

The issue impacting submitting tickets through the DonorDrive Support Portal and viewing articles in the DonorDrive Knowledge Base has been resolved. Please do not hesitate to reach out to support@donordrive.com if you've any questions about this incident.

We are currently investigating an issue impacting our Support Portal. Support services will still be available while we investigate. Please email support@donordrive.com if you have any questions or issues. We will provide an update shortly.

We have resolved an issue that was preventing email campaigns from being created or edited. If there are any questions, please contact us at support@donordrive.com.

We have identified an issue impacting the creation and editing of email campaigns within DonorDrive. We will provide an update shortly.

We identified and resolved the issue that was preventing data exports from being downloaded. Please reach out to support@donordrive.com if you have additional questions about this incident.

We are currently investigating an issue impacting the ability to download Data Exports. We will provide an update shortly.