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Dome9 Security is currently Operational

Last checked 2025-06-14T12:59:53.187Z from Dome9 Security's official status page

Historical record of incidents for Dome9 Security

Feb 7, 2025

Report: "Degraded performance in security events - EU, Sydney and Mumbai DCs"

Last update 2025-02-07T15:04:55.331Z

resolved2025-02-07T14:30:40.000Z

This incident has been resolved.

monitoring2025-02-07T13:02:33.914Z

A fix has been implemented and we are monitoring the results.

identified2025-02-07T09:23:13.006Z

The issue has been identified and a fix is being implemented.

investigating2025-02-06T18:00:59.000Z

We are currently investigating this issue.

Dec 4, 2024

Report: "Login issues - Investigating an Increase in error rate"

Last update 2024-12-04T08:30:15.500Z

resolved2024-12-04T08:30:15.454Z

This incident has been resolved.

investigating2024-12-04T07:12:12.736Z

We are currently investigating this issue.

Jul 7, 2024

Report: "Servers Replacement"

Last update 2024-07-07T14:02:26.282Z

resolved2024-07-07T14:02:26.267Z

This incident has been resolved.

monitoring2024-07-07T13:02:36.318Z

A fix has been implemented and we are monitoring the results.

identified2024-07-07T12:17:22.844Z

We are continuing to work on a fix for this issue.

identified2024-07-07T12:16:36.876Z

The issue has been identified and a fix is being implemented.

Report: "Servers Replacement"

Last update 2024-07-07T12:15:51.973Z

resolved2024-07-07T12:15:51.955Z

This incident has been resolved.

identified2024-07-07T11:44:56.712Z

We are replacing few servers related to Security Groups and Identity protection.

Report: "Servers Replacement"

Last update 2024-07-07T11:43:52.741Z

resolved2024-07-07T11:43:52.722Z

This incident has been resolved.

identified2024-07-07T10:55:19.211Z

We are replacing few servers related to Security Groups and Identity protection.

Report: "Servers Replacement"

Last update 2024-07-07T10:47:24.809Z

resolved2024-07-07T10:47:24.794Z

This incident has been resolved.

monitoring2024-07-07T09:51:52.129Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-07T09:41:29.019Z

We are replacing few servers related to Security Groups and Identity protection.

Jun 23, 2024

Report: "CDR Account Activity delay in data and alerts."

Last update 2024-06-23T06:13:37.969Z

resolved2024-06-23T06:13:37.953Z

This incident has been resolved.

identified2024-06-20T10:43:00.528Z

The issue has been identified and a fix is being implemented.

Jun 18, 2024

Report: "CloudGuard - UI Pages increase on error rate on Infinity portal."

Last update 2024-06-18T15:48:53.604Z

resolved2024-06-18T15:48:53.590Z

This incident has been resolved.

investigating2024-06-18T14:52:58.205Z

We are currently investigating this issue.

Jun 17, 2024

Report: "Canada DC - CDR - Logs analysis latency on Azure subscriptions"

Last update 2024-06-17T17:12:19.789Z

resolved2024-06-17T17:12:19.775Z

This incident has been resolved.

investigating2024-06-17T09:09:57.253Z

We are currently investigating this issue.

Report: "Canada DC | CDR - Log analysis Latency"

Last update 2024-06-17T04:50:23.181Z

resolved2024-06-16T22:30:52.000Z

This incident has been resolved.

identified2024-06-16T19:32:24.789Z

We are continuing to work on a fix for this issue.

identified2024-06-16T14:08:19.563Z

The issue has been identified and a fix is being implemented.

Jun 7, 2024

Report: "Latency to present new findings in US region"

Last update 2024-06-07T03:18:28.914Z

resolved2024-06-07T02:00:16.000Z

This incident has been resolved.

monitoring2024-06-06T18:30:07.395Z

A fix has been implemented and we are monitoring the results.

identified2024-06-06T12:56:02.115Z

The issue has been identified and a fix is being implemented.

investigating2024-06-06T10:00:17.000Z

We are currently investigating this issue.

May 27, 2024

Report: "Latency to present new findings in EU region"

Last update 2024-05-27T09:36:23.974Z

resolved2024-05-27T09:36:23.959Z

This incident has been resolved.

monitoring2024-05-27T09:10:09.273Z

A fix has been implemented and we are monitoring the results.

identified2024-05-27T08:05:46.000Z

The issue has been identified and a fix is being implemented.

investigating2024-05-27T07:45:59.000Z

We are currently investigating this issue.

May 26, 2024

Report: "Latency to present new findings in US region"

Last update 2024-05-26T12:08:38.824Z

resolved2024-05-26T12:08:38.811Z

This incident has been resolved.

monitoring2024-05-26T10:51:58.620Z

A fix has been implemented and we are monitoring the results.

identified2024-05-26T07:49:02.951Z

The issue has been identified and a fix is being implemented.

investigating2024-05-26T07:15:18.000Z

We are currently investigating this issue.

May 19, 2024

Report: "CloudGuard - US DC - Increase in error rate"

Last update 2024-05-19T14:26:22.519Z

resolved2024-05-19T14:25:21.264Z

This incident has been resolved.

monitoring2024-05-19T14:00:16.000Z

A fix has been implemented and we are monitoring the results.

identified2024-05-19T13:50:10.000Z

The issue has been identified and a fix is being implemented.

investigating2024-05-19T13:45:38.714Z

We are currently investigating this issue.

May 9, 2024

Report: "CloudGuard - US DC - Increase in error rate"

Last update 2024-05-09T15:08:12.628Z

postmortem2024-05-09T15:07:46.314Z

# Summary Between Monday, May 6, 2024, 12:39 UTC to 13:55 UTC, all users of the CloudGuard \(US region\) experienced degraded performance and failure to login. The event was triggered by an extreme load on our internal services caused by internal activity and external API calls. Our internal alerting and client reports were clear to point on a major issue. The high load caused CloudGuard database to stop functioning. The incident was mitigated eventually by recovering the database. The system then became stable again. # Incident Timeline Thursday, May 6, 2024, 12:39 UTC – An alert is triggered. A war room is created to diagnose the issues. Thursday, May 6, 2024, 12:54 UTC – It’s clear an incident has started. Database is started to be recovered Thursday, May 6, 2024, 13:00 UTC – The status page is updated. Thursday, May 6, 2024, 13:45 UTC – The system shows signs of recovering Thursday, May 6, 2024, 13:55 UTC – The system is up and running and is being monitored Thursday, May 6, 2024, 14:45 UTC – It’s clear the system is back to being fully operational. No reported issues by clients for meaningful time. Closing the incident. # Root Cause Analysis It was a rare combination of calls to CloudGuard database that resulted in extreme load that caused it to reach its limits. It became degraded which caused the major outage. # Next Steps We sincerely apologize for the recent outage of our system. We take our availability very seriously and we understand that this outage has caused you inconvenience. We appreciate your patience and understanding during this time. Further steps we are planning to take: 1. Identify and improve connections management to CloudGuard database 2. Add limitations to sources that access CloudGuard database

resolved2024-05-06T14:47:11.685Z

This incident has been resolved.

monitoring2024-05-06T14:14:33.892Z

A fix has been implemented and we are monitoring the results.

identified2024-05-06T13:01:37.634Z

The issue has been identified and a fix is being implemented.

Apr 11, 2024

Report: "CloudGuard workload protection - Image scanning is unavailable in some accounts"

Last update 2024-04-11T15:33:56.066Z

resolved2024-04-11T15:32:15.000Z

Resolved

Report: "CloudGuard workload protection - Image scanning is unavailable in some accounts"

Last update 2024-04-11T15:32:10.010Z

resolved2024-04-10T18:00:00.000Z

Resolved

Apr 10, 2024

Report: "CDR (Intelligence) Azure Onboarding issue - Due to Microsoft Azure bug"

Last update 2024-04-10T16:32:29.855Z

resolved2024-04-10T16:32:29.842Z

This incident has been resolved.

identified2024-04-10T09:03:47.754Z

The issue has been identified and a fix is being implemented.

Apr 9, 2024

Report: "CDR (Intelligence) Azure Onboarding issue - Due to Microsoft Azure bug"

Last update 2024-04-09T07:42:54.090Z

resolved2024-04-09T07:42:54.074Z

This incident has been resolved.

identified2024-04-08T19:02:11.493Z

We have reproduced the issue with MS support and they are working on a fix.

Mar 21, 2024

Report: "CloudGuard - Increase in Assessments error rate"

Last update 2024-03-21T19:57:36.414Z

resolved2024-03-21T19:57:36.401Z

This incident has been resolved.

monitoring2024-03-21T19:10:54.187Z

A fix has been implemented and we are monitoring the results.

identified2024-03-21T15:16:14.661Z

The issue has been identified and a fix is being implemented.

investigating2024-03-21T14:47:06.691Z

We are currently investigating this issue.

Feb 14, 2024

Report: "Login issues preventing users from logging in to Infinity Portal"

Last update 2024-02-14T09:22:26.614Z

resolved2024-02-14T09:22:26.579Z

This incident has been resolved.

identified2024-02-14T08:05:59.892Z

The issue has been identified and a fix is being implemented.

Jan 28, 2024

Report: "Issue with fetching data and continuous compliance in US region"

Last update 2024-01-28T10:04:16.554Z

resolved2024-01-28T10:04:16.540Z

This incident has been resolved.

monitoring2024-01-28T09:55:46.259Z

A fix has been implemented and we are monitoring the results.

identified2024-01-28T09:30:15.000Z

The issue has been identified and a fix is being implemented.

investigating2024-01-28T08:30:33.000Z

We are currently investigating this issue.

Jan 6, 2024

Report: "CloudGuard Intelligence - Delay in Data processing"

Last update 2024-01-06T14:37:24.989Z

resolved2024-01-06T14:37:24.967Z

This incident has been resolved.

identified2024-01-06T06:48:08.945Z

The issue has been identified and a fix is being implemented.

Jan 1, 2024

Report: "There is a delay in sending notification on Alerts"

Last update 2024-01-01T20:17:00.496Z

resolved2024-01-01T20:17:00.484Z

This incident has been resolved.

monitoring2024-01-01T19:13:06.178Z

A fix has been implemented and we are monitoring the results.

identified2024-01-01T17:40:58.000Z

The issue has been identified and a fix is being implemented.

investigating2024-01-01T15:20:23.000Z

We are currently investigating this issue.

Report: "Home dashboard doesn't load in EU"

Last update 2024-01-01T09:24:47.618Z

resolved2024-01-01T09:24:47.602Z

This incident has been resolved.

monitoring2024-01-01T09:24:08.071Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-01T08:33:38.567Z

We are currently investigating this issue.

Dec 21, 2023

Report: "main window doesn't load in infinity portal UI"

Last update 2023-12-21T21:35:31.420Z

resolved2023-12-21T21:35:31.403Z

This incident has been resolved.

monitoring2023-12-21T21:32:50.464Z

A fix has been implemented and we are monitoring the results.

identified2023-12-21T21:27:53.877Z

The issue has been identified and a fix is being implemented.

investigating2023-12-21T21:06:04.515Z

We are currently investigating this issue.

Report: "Issue with loading UI in EU region"

Last update 2023-12-21T10:02:33.110Z

resolved2023-12-21T10:02:33.095Z

This incident has been resolved.

monitoring2023-12-21T10:01:57.646Z

A fix has been implemented and we are monitoring the results.

identified2023-12-21T10:00:32.722Z

The issue has been identified and a fix is being implemented.

investigating2023-12-21T09:38:23.699Z

We are continuing to investigate this issue.

investigating2023-12-21T09:37:20.838Z

We are currently investigating this issue.

Dec 17, 2023

Report: "Alerts materialization data not healthy - Impact on finding-orc/export API route - Returns partial data"

Last update 2023-12-17T15:34:38.032Z

resolved2023-12-17T15:34:38.018Z

This incident has been resolved.

monitoring2023-12-17T15:34:29.357Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-17T12:57:44.660Z

We are currently investigating this issue.

Dec 7, 2023

Report: "Sometimes get error about user when loading pages in infinity portal, need just to refresh the page"

Last update 2023-12-07T08:51:10.476Z

resolved2023-12-07T08:51:10.462Z

This incident has been resolved.

monitoring2023-12-07T08:46:02.706Z

A fix has been implemented and we are monitoring the results.

identified2023-12-07T08:08:22.238Z

We are continuing to work on a fix for this issue.

identified2023-12-07T08:05:11.105Z

The issue has been identified and a fix is being implemented.

investigating2023-12-07T05:05:02.000Z

We are currently investigating this issue.

Nov 22, 2023

Report: "Delays in sending notifications in US region"

Last update 2023-11-22T14:01:43.189Z

resolved2023-11-22T14:01:43.175Z

This incident has been resolved.

monitoring2023-11-21T20:20:32.000Z

A fix has been implemented and we are monitoring the results.

identified2023-11-21T17:36:17.000Z

The issue has been identified and a fix is being implemented.

investigating2023-11-21T13:37:15.000Z

We are currently investigating this issue.

Nov 13, 2023

Report: "Compliance - US Region - Managed rulesets run issue"

Last update 2023-11-13T12:00:51.707Z

resolved2023-11-12T15:20:29.000Z

This incident has been resolved.

monitoring2023-11-12T15:20:13.000Z

A fix has been implemented and we are monitoring the results.

identified2023-11-12T14:40:03.000Z

The issue has been identified and a fix is being implemented.

Nov 9, 2023

Report: "Issues with login in US region"

Last update 2023-11-09T13:45:38.671Z

resolved2023-11-09T13:45:38.652Z

This incident has been resolved.

monitoring2023-11-09T13:40:07.669Z

A fix has been implemented and we are monitoring the results.

identified2023-11-09T13:32:56.888Z

The issue has been identified and a fix is being implemented.

investigating2023-11-09T13:19:40.178Z

We are currently investigating this issue.

Oct 31, 2023

Report: "US DC - UI Latency"

Last update 2023-10-31T17:57:18.680Z

resolved2023-10-31T15:00:51.000Z

This incident has been resolved.

identified2023-10-31T13:00:35.000Z

The issue has been identified and a fix is being implemented.

Report: "US DC - UI Latency and error rate increase"

Last update 2023-10-31T14:51:12.659Z

postmortem2023-10-31T14:49:47.112Z

US Data center was sporadically not accessible through the portal for a period of 16 hours. Backend services were functioning \(including CSPM, Containers etc\). ## **What was the issue?** One of the instances of our web servers was malfunctioning and returned timeout. We stopped getting alerts from Sumo so this issue was found in a delay. **TIMELINES :** · **11:18 –** we got complaints · **11:35 –** ‘War room’ started · **12:04** **–** deployment was done and system was back to normal **Cause** A specific instance was not working as expected, returning sporadic errors , the root case was probably due to too many open sockets on that specific instance which eventually resulted in timeout response. The default number of allowed sockets were decreased in our latest deployed .NET library. ## **Lesson Learned** 1. We will enhance our monitoring to automatically fix the malfunctioning instance 1. Increase the default amount of sockets allowed \( related to specific .NET configuration\) 1. Review why Sumo alerts were not received ## **Summary** We would like to thank you for being a loyal customer, and again apologize for the inconvenience. We would like to assure you that we treat this matter with the utmost seriousness. Cloud Guard did a post mortem process to implement changes needed in our process to minimize possibilities of such incidents in the future. Sincerely, Eyal Fingold VP Cloud Security Products @Check Point

resolved2023-10-26T09:30:37.905Z

This incident has been resolved.

monitoring2023-10-26T09:11:15.822Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-26T08:44:59.495Z

We are currently investigating this issue.

Report: "Login issues"

Last update 2023-10-31T14:49:07.517Z

postmortem2023-10-31T14:44:46.198Z

Production DC in US was not accessible through the portal for a period of 1hour 47 min, due to massive onboarding serverless account attempt. Backend services were functioning \(including CSPM, Containers etc\). The massive onboarding loaded our servers \(Centrals\) , reaching 100 CPU on 30 machines . After restarts of the Central servers, the login problems were resolved, but it took more time to inject new details to the other services in the system. The main problem was that due to customer specific request , Cloud-Guard removed rate limit on the customer’s API, enabling the onboard API to get issued 13000 in less than one hour. The problem was resolved after all relevant services of the system were restarted and pickup updated connection string and successfully connected to the DB. ## **What was the issue?** A script to onboard 13000 AWS Serverless accounts run , causing DDoS on our API servers. The APIs are protected with a rate limit , however , due to past request of that specific customer , the protection was removed. **TIMELINES :** · **13:19 –** An alert was received in our system that there are number of API servers cross 80% of their CPU utilization · A message was reported in our internal ‘Critical production issues’ channel at Teams · Status page was updated accordingly. · **13:40 –** ‘War room’ started IIS CPU reached 100% for many machines we knew there was an increase in CPU in the past month so we got distracted · **15:00** - Initially we have suspected a certain deployment occurred at around the time the degradation started , however eventually we found out that a specific API /v2/serverless/accounts caused throttling on our API servers · **15:12 -** Rate limit on the API was enabled and API servers were restarted. ## **Lesson Learned** 1. Rate limit should be added in WAF and not just on the application side. 1. Alerting on CPU utilization was reduced from 80% to 60% 1. Set a process where in cases like that , servers should be immediately restarted. 1. Enable better monitoring and visualization on the following : a. Frontend API latency \(roundtrip time\) b. API servers error count \(enable alert when threshold for specific time period reached\) **Summary** We would like to thank you for being a loyal customer, and again apologize for the inconvenience. We would like to assure you that we treat this matter with the utmost seriousness. Cloud Guard did a post mortem process to implement changes needed in our process to minimize possibilities of such incidents in the future. ‌ Sincerely, Eyal Fingold VP Cloud Security Products @Check Point

resolved2023-10-25T13:28:13.024Z

This incident has been resolved.

monitoring2023-10-25T13:15:15.961Z

A fix has been implemented and we are monitoring the results.

identified2023-10-25T11:41:58.181Z

The issue has been identified and a fix is being implemented.

Sep 21, 2023

Report: "CDR AWS - Account Activity Latency"

Last update 2023-09-21T21:34:16.882Z

resolved2023-09-21T21:34:16.854Z

This incident has been resolved.

monitoring2023-09-21T21:17:46.565Z

A fix has been implemented and we are monitoring the results.

identified2023-09-21T20:33:14.046Z

The issue has been identified and a fix is being implemented.

investigating2023-09-21T19:08:04.168Z

We are currently investigating this issue.

Sep 16, 2023

Report: "Cloud Guard - Latency in fetching inventory and running rulesets"

Last update 2023-09-16T14:55:53.592Z

resolved2023-09-15T09:47:26.748Z

This incident has been resolved.

identified2023-09-15T06:18:23.463Z

We are continuing to work on a fix for this issue.

identified2023-09-15T05:00:21.262Z

The issue has been identified and a fix is being implemented.

Sep 10, 2023

Report: "Web Console - Increase in Error rate on Infinity portal only"

Last update 2023-09-10T11:16:08.441Z

resolved2023-09-10T11:16:08.427Z

This incident has been resolved.

monitoring2023-09-10T09:56:02.544Z

A fix has been implemented and we are monitoring the results.

identified2023-09-10T09:34:33.976Z

The issue has been identified and a fix is being implemented.

investigating2023-09-10T08:40:07.892Z

We are currently investigating this issue.

Sep 6, 2023

Report: "US Region - Significant performance degradation"

Last update 2023-09-06T11:45:27.922Z

resolved2023-09-06T11:45:27.910Z

This incident has been resolved.

monitoring2023-09-06T11:36:41.593Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-06T10:27:17.855Z

We are currently investigating this issue.

Aug 8, 2023

Report: "Cloud-guard Intelligence"

Last update 2023-08-08T14:18:55.175Z

resolved2023-08-08T14:18:55.157Z

This incident has been resolved.

identified2023-08-08T12:21:55.677Z

The issue has been identified and a fix is being implemented.

Jul 8, 2023

Report: "US DC - Intelligence - Delay in Log ingestion"

Last update 2023-07-08T12:35:19.180Z

resolved2023-07-08T12:35:19.162Z

This incident has been resolved.

identified2023-07-07T14:13:12.165Z

The issue has been identified and a fix is being implemented.

Jun 30, 2023

Report: "US DC - Protected assets page - Data Latency"

Last update 2023-06-30T12:58:01.170Z

resolved2023-06-30T12:58:01.156Z

This incident has been resolved.

identified2023-06-30T12:31:24.994Z

The issue has been identified and a fix is being implemented.

investigating2023-06-30T10:56:28.769Z

We are currently investigating this issue.

Jun 14, 2023

Report: "Latency in fetching data"

Last update 2023-06-14T17:31:44.363Z

resolved2023-06-14T17:31:44.346Z

This incident has been resolved.

identified2023-06-14T09:41:58.818Z

The issue has been identified and a fix is being implemented.

Report: "Due to AWS Outage in N. virgina we are experiencing outage"

Last update 2023-06-14T03:08:51.465Z

resolved2023-06-14T22:30:13.000Z

This incident has been resolved.

investigating2023-06-13T20:03:03.490Z

AWS Status - https://health.aws.amazon.com/health/status

investigating2023-06-13T19:55:25.423Z

We are currently investigating this issue.

Jun 10, 2023

Report: "Latency in creating and receiving CSPM findings"

Last update 2023-06-10T09:15:50.408Z

resolved2023-06-10T09:15:50.395Z

This incident has been resolved.

identified2023-06-10T06:31:42.034Z

The issue has been identified and a fix is being implemented.

May 29, 2023

Report: "US Region - Latency on Protected assets page"

Last update 2023-05-29T10:50:50.837Z

resolved2023-05-29T10:50:50.821Z

This incident has been resolved.

investigating2023-05-29T09:06:23.356Z

We are currently investigating this issue.

May 19, 2023

Report: "US Region | Intelligence | Account Activity Latency"

Last update 2023-05-19T13:04:08.683Z

resolved2023-05-19T13:04:08.671Z

This incident has been resolved.

monitoring2023-05-19T13:03:45.349Z

A fix has been implemented and we are monitoring the results.

identified2023-05-19T11:37:19.368Z

The issue has been identified and a fix is being implemented.

investigating2023-05-19T05:18:07.256Z

We are currently checking reports of Account activity latency to get events data.

Apr 2, 2023

Report: "US region - UI Latency"

Last update 2023-04-02T15:56:35.248Z

resolved2023-04-02T15:56:35.238Z

This incident has been resolved.

identified2023-04-02T15:48:22.783Z

The issue has been identified and a fix is being implemented.

investigating2023-04-02T15:29:56.732Z

We are currently investigating this issue.

Mar 22, 2023

Report: "US data center - protected assets Latency on UI"

Last update 2023-03-22T19:33:08.752Z

resolved2023-03-22T19:33:08.733Z

This incident has been resolved.

monitoring2023-03-22T19:07:47.456Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-22T18:09:29.732Z

We are currently investigating this issue.

Mar 12, 2023

Report: "US - Console latency and login issues"

Last update 2023-03-12T10:58:59.105Z

resolved2023-03-12T10:58:59.093Z

This incident has been resolved.

investigating2023-03-12T10:36:19.304Z

We are currently investigating this issue.