Docusign Incidents | Statusfield

Apr 25, 2025

US/EU/CA eSign: Users may experience delays while navigating the site (DIRCA-2507)

Last update 2025-04-25T23:11:00.000Z

Resolved2025-04-25T23:11:00.000Z

This incident has been resolved.

Monitoring2025-04-25T22:25:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-04-25T22:05:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-25T21:56:00.000Z

We are currently investigating this issue.

US/EU/CA eSign: Users may delays while navigating the site.

Last update 2025-04-25T22:05:00.000Z

Update2025-04-25T22:05:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-25T21:56:00.000Z

We are currently investigating this issue.

US/EU/CA eSign: Users may experience delays while navigating the site.

Last update 2025-04-25T22:05:00.000Z

Update2025-04-25T22:05:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-25T21:56:00.000Z

We are currently investigating this issue.

US/EU/CA eSign: Users may experience with navigating the site.

Last update 2025-04-25T21:56:00.000Z

Investigating2025-04-25T21:56:00.000Z

We are currently investigating this issue.

US/EU/CA eSign: Users may have experienced errors when sending envelopes with large files (DIRCA-2506)

Last update 2025-04-25T21:15:00.000Z

Resolved2025-04-25T21:15:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Users may have experienced errors sending envelopes with large files between 2025-04-24 05:43 AM UTC to 2025-04-25 09:10 PM UTC.

Apr 24, 2025

eSign EU/NA/AU PROD: Users may intermittently experience latency or errors using eSignature services (DIRCA-2500)

Last update 2025-04-24T17:11:00.000Z

Resolved2025-04-24T17:11:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-04-24 07:01 AM UTC until 2025-04-24 05:11 PM UTC.

Identified2025-04-24T15:22:00.000Z

Users may be experiencing latency or errors when navigating the site. We have identified the problem and are working on resolving.

Investigating2025-04-24T08:40:00.000Z

We are currently investigating this issue.

eSign PROD: Users may experience errors intermittent errors when navigating the site

Last update 2025-04-24T16:31:00.000Z

Identified2025-04-24T16:31:00.000Z

Users may be experiencing an error or a blank page load when navigating the site. We have identified the problem and are working on resolving.

eSign PROD: Users may experience errors intermittent errors when navigating the site (DIRCA-2500)

Last update 2025-04-24T16:31:00.000Z

Identified2025-04-24T16:31:00.000Z

Users may be experiencing an error or a blank page load when navigating the site. We have identified the problem and are working on resolving.

eSign EU/NA/AU: Users may intermittently experience latency using eSignature services (DIRCA-2500)

Last update 2025-04-24T14:48:00.000Z

Investigating2025-04-24T14:48:00.000Z

We are currently investigating this issue.

EU eSign: Users may experience latency using eSignature services (DIRCA-2500)

Last update 2025-04-24T11:52:00.000Z

Resolved2025-04-24T11:52:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Update2025-04-24T10:35:00.000Z

We are continuing to investigate this issue.

Update2025-04-24T09:24:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-24T08:40:00.000Z

We are currently investigating this issue.

EU eSign: Users may experience latency using eSignature services (DIRCA-2550)

Last update 2025-04-24T08:40:00.000Z

Investigating2025-04-24T08:40:00.000Z

We are currently investigating this issue.

eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)

Last update 2025-04-24T04:17:00.000Z

Update2025-04-24T04:17:00.000Z

We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.

Update2025-04-24T03:31:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-04-24T02:50:00.000Z

The team has identified the cause of the issue and is taking steps to mitigate customer impact.

Investigating2025-04-24T02:23:00.000Z

We are currently investigating this issue.

eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions

Last update 2025-04-24T03:31:00.000Z

Update2025-04-24T03:31:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-04-24T02:50:00.000Z

The team has identified the cause of the issue and is taking steps to mitigate customer impact.

Investigating2025-04-24T02:23:00.000Z

We are currently investigating this issue.

eSign/CLM Prod: Users may be unable to login or access core eSign and CLM functions (DIRCA-2498)

Last update 2025-04-24T03:31:00.000Z

Update2025-04-24T03:31:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-04-24T02:50:00.000Z

The team has identified the cause of the issue and is taking steps to mitigate customer impact.

Investigating2025-04-24T02:23:00.000Z

We are currently investigating this issue.

eSign Prod: Users may be unable to login or access core eSign functions

Last update 2025-04-24T02:23:00.000Z

Investigating2025-04-24T02:23:00.000Z

We are currently investigating this issue.

Apr 23, 2025

eSign and IAM customers may see errors upon login. CLM customers may observe errors when interacting with operations. (DIRCA-2483)

Last update 2025-04-23T13:17:00.000Z

Resolved2025-04-23T13:17:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-04-23 10:09 AM UTC until 2025-04-23 11:09 AM UTC.

Monitoring2025-04-23T11:42:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-04-23T11:24:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-04-23T10:59:00.000Z

We are currently investigating this issue.

Customers may see errors when logging into eSign & CLM (DIRCA-2483)

Last update 2025-04-23T10:59:00.000Z

Investigating2025-04-23T10:59:00.000Z

We are currently investigating this issue.

Apr 22, 2025

NA11 CLM: Users may experience latency in searching (DIRCA-2472)

Last update 2025-04-22T14:41:00.000Z

Investigating2025-04-22T14:41:00.000Z

We are currently investigating this issue. Some users may experience latency in searching.

Apr 15, 2025

Prod eSign: Users may experience latency or timeouts when attempting to login (DIRCA-2448)

Last update 2025-04-15T17:58:00.000Z

Investigating2025-04-15T17:58:00.000Z

We are currently investigating this issue.

Prod eSign: Users may experience latency or timeouts when attempting to login

Last update 2025-04-15T17:58:00.000Z

Investigating2025-04-15T17:58:00.000Z

We are currently investigating this issue.

Apr 14, 2025

CLM UAT: Customers may experience issues using conditional logic within forms (DIRCA-2442)

Last update 2025-04-14T01:32:00.000Z

Update2025-04-14T01:32:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-14T01:31:00.000Z

We are currently investigating the issue.

Apr 10, 2025

CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size (DIRCA-2426)

Last update 2025-04-10T16:46:00.000Z

Identified2025-04-10T16:46:00.000Z

Users of Email Report Smart Rules may experience failures impacting delivery of reports. We have identified the cause of the problem and are working on a resolution.

CLM Prod/UAT: Email Report Smart Rules Failing Due to File Size

Last update 2025-04-10T16:46:00.000Z

Identified2025-04-10T16:46:00.000Z

Users of Email Report Smart Rules may experience failures impacting delivery of reports. We have identified the cause of the problem and are working on a resolution.

AU eSign: Users may have experienced latency or errors with Login, Sending and Signing Documents (DIRCA-2427)

Last update 2025-04-10T08:11:00.000Z

Resolved2025-04-10T08:11:00.000Z

Between 8:11 AM UTC and 08:22 AM UTC users of AU eSign may have experienced latency or errors when attempting to login, send documents for signature or sign documents.

AU eSign: Users may have experienced latency or errors with Login, Sending and Signing Documents

Last update 2025-04-10T08:11:00.000Z

Resolved2025-04-10T08:11:00.000Z

Between 8:11 AM UTC and 08:22 AM UTC users of AU eSign may have experienced latency or errors when attempting to login, send documents for signature or sign documents.

Apr 9, 2025

USFED/US13: Some users may be unable to login, sign, send documents for signature use CLM functions (DIRCA-2422)

Last update 2025-04-09T00:18:00.000Z

Resolved2025-04-09T00:18:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-04-08 11:12 PM UTC until 2025-04-09 00:16 AM UTC.

Update2025-04-09T00:01:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T23:53:00.000Z

We are currently investigating this issue.

USFED/US13: Some users may be unable to login, sign, send documents for signature or use CLM functions (DIRCA-2422)

Last update 2025-04-09T00:18:00.000Z

Resolved2025-04-09T00:18:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-04-08 11:12 PM UTC until 2025-04-09 00:16 AM UTC.

Update2025-04-09T00:01:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T23:53:00.000Z

We are currently investigating this issue.

USFED/US13: Some users may be unable to login, sign, send documents for signature use CLM functions

Last update 2025-04-09T00:01:00.000Z

Update2025-04-09T00:01:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T23:53:00.000Z

We are currently investigating this issue.

Apr 8, 2025

USFED eSign: Some users may be unable to login, send or send documents for signature.

Last update 2025-04-08T23:53:00.000Z

Investigating2025-04-08T23:53:00.000Z

We are currently investigating this issue.

Apr 7, 2025

NA4 eSign: Users may experience intermittent latency or errors when signing documents (DIRCA-2415)

Last update 2025-04-07T22:17:00.000Z

Update2025-04-07T22:17:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-04-07 08:47 PM UTC until 2025-04-07 09:30 PM UTC.

Identified2025-04-07T22:08:00.000Z

The team has taken action and we are seeing improvement to the Signing experience. We continue to monitor improvement to ensure it returns to normal performance.

Investigating2025-04-07T21:34:00.000Z

We are currently investigating this issue.

NA4 eSign: Users may experience intermittent latency or errors when signing documents

Last update 2025-04-07T21:34:00.000Z

Investigating2025-04-07T21:34:00.000Z

We are currently investigating this issue.

Mar 26, 2025

CLM: Salesforce ETL Workflows failing (DIRCA-2380)

Last update 2025-03-26T23:14:00.000Z

Resolved2025-03-26T23:14:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-03-26 08:23 PM UTC until 2025-03-26 11:08 PM UTC.

Identified2025-03-26T23:04:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-03-26T22:09:00.000Z

Some users of Salesforce ETL workflows may experience errors. We are investigating this issue.

EU Customers may be experiencing latency or errors when using eSign web interface (DIRCA-2374)

Last update 2025-03-26T11:54:00.000Z

Resolved2025-03-26T11:54:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Identified2025-03-26T11:30:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-03-26T10:06:00.000Z

We are continuing to investigate this issue.

Update2025-03-26T09:51:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-26T09:50:00.000Z

We are currently investigating this issue.

CLM EU21 & EU11 Customers may experience login delays (DIRCA-2374)

Last update 2025-03-26T11:46:00.000Z

Resolved2025-03-26T11:46:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Identified2025-03-26T11:30:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-03-26T10:06:00.000Z

We are currently investigating this issue.

Mar 24, 2025

eSign NA Prod: Web forms and Navigator users may see delays in permission changes (DIRCA-2363)

Last update 2025-03-24T22:13:00.000Z

Resolved2025-03-24T22:13:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-03-24 04:19 PM UTC until 2025-03-24 10:00 PM UTC.

Identified2025-03-24T20:36:00.000Z

We have identified the cause of the issue and are working on a fix.

Investigating2025-03-24T19:57:00.000Z

We are currently investigating this issue.

Mar 21, 2025

Customers may see errors when logging into ESign (DIRCA-2334)

Last update 2025-03-21T16:05:00.000Z

Postmortem2025-03-21T16:05:00.000Z

Resolved2025-03-19T08:44:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-03-19 03:16 AM UTC until 2025-03-19 08:32 AM UTC.

Identified2025-03-19T07:45:00.000Z

The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.

Update2025-03-19T06:13:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-19T06:09:00.000Z

We are currently investigating this issue.

Mar 19, 2025

CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)

Last update 2025-03-19T04:00:00.000Z

Resolved2025-03-19T04:00:00.000Z

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

Investigating2025-03-19T03:22:00.000Z

We are currently investigating this issue.

Mar 17, 2025

EU21 CLM: Users may experience errors or latency in searching (DIRCA-2317)

Last update 2025-03-17T23:34:00.000Z

Resolved2025-03-17T23:34:00.000Z

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.Customers may have experienced errors from 2025-03-17 01:05 PM UTC until 2025-03-17 11:02 PM UTC.

Monitoring2025-03-17T22:07:00.000Z

The team has put additional mitigations in place and we are seeing improvements to the response time and error rate of requests. We will continue to monitor and update until fully resolved.

Update2025-03-17T21:29:00.000Z

Several mitigations have been implemented, but they have only provided brief periods of relief. The team is actively working to stabilize the customer search experience. During this time, some customers may still experience delays or errors in Search.

Update2025-03-17T19:20:00.000Z

The team continues to investigate the issue.

Update2025-03-17T17:37:00.000Z

We are continuing to investigate this issue.

Investigating2025-03-17T16:58:00.000Z

We are currently investigating this issue. Some users may experience latency or errors in searching. Additionally some users may experience latency in indexing new documents.