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We are currently investigating an issue where customers are experiencing an 'internal server error' when attempting to view, print, and send outbound faxes. Updates to follow.

After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we are working on implementing a resolution. Updates to follow.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.

This incident has been resolved.

We have implemented a number of routing and retry handling adjustments to mitigate excessive busy signals and otherwise underperforming telecom segments that lead to longer than expected processing times on outbound traffic for some customers & numbers. All traffic is now performing at expected levels, and any remaining outbound faxes in processing state should clear over the next few hours.

Higher than normal busy responses on telecom networks in some regions are causing isolated outbound processing delays. We are working with our telecom partners to resolve. More updates to follow.

We are currently investigating an issue where a subset of customers are experiencing outbound transmission delays. More updates to come.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue causing errors within the portal when attempting to view, print, or download faxes. Updates to follow.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue. Please note that this will affect inbound faxing on the subset of numbers. Updates will be provided as we have them.

We are currently investigating an issue where a subset of our fax numbers are not providing fax tone when dialed. We have escalated with our carrier and will continue to provide updates as we have them.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. We will continue to update as we have more information.

We are currently investigating an issue causing inbound faxes to not appear in the history, as well as outbound delays. Updates to follow.

The backlogged faxes have been processed. This incident is now resolved.

A fix has been implemented and we are monitoring the results. Backlogged faxes will take time to work through. All net new faxes are going through at expected times. More updates to follow.

We are currently investigating an issue causing outbound fax delays. Updates to follow.

This incident has been resolved.

Inbound traffic volume increased mid-day and our message processing experienced a transient delay over a period of -45 minutes. During this time faxes that had been successfully received would have been delayed in posting to the portal, and other delivery mechanisms. We’ve increased scale, queues are back to normal and we are evaluating options to prevent future reoccurrence. We will continue to monitor.

The previous update mistakenly put this issue in identified, we are still investigating this issue.

We are continuing to investigate inbound delays. Updates to follow.

We are currently investigating an issue causing inbound faxes to not be displaying within the portal. We will provide updates as soon as we have them.

This incident has been resolved by our upstream provider and we have seen affected devices start to come back online. If any affected devices are not coming back online, please reboot the modem/router onsite.

We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.

We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.

We are continuing to investigate this issue. Updates to follow.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue causing delays within our portal. Our team is actively working to resolve. Updates to follow.

This incident has been resolved. All affected faxes during this time period were failures as we received corrupted pages for them during this period and every successful page count for each fax was 0. If you have additional questions on this please contact our support team.

We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

We are continuing to investigate this issue but we do know that it appears to have been an isolated issue between 9 AM CT and 12 PM CT yesterday. Faxes received before and after this time period are unaffected. More updates to follow.

We are continuing to investigate this issue. We will pass along additional updates as we have them.

We are investigating an issue where a small number of faxes are not being stored as expected in their configured bucket which causes file not found errors when accessing that file. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

This incident has been resolved.

After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.

We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.

This incident has been resolved.

We have implemented a fix for the current outbound delays and are monitoring the results. More updates to follow.

This incident has been resolved.

The inbound and outbound backlogged faxes have been processed. We are continuing to monitor the fix put in place to ensure there are no further delays. Updates to follow.

The inbound and outbound fax backlog are still being processed after our fix was pushed. We will continue to provide updates as we work through the backlog.

A fix has been implemented and we are monitoring the results. The inbound and outbound fax queues are currently processing the backlog. Additional updates to follow.

The issue has been identified and a fix is being implemented. More updates to follow.

We are continuing to investigate an issue where inbound faxes are not appearing on a user's history page. Outbound transmission delays are also being investigated at this time. Updates to follow.

We are currently investigating an issue where inbound faxes are not appearing on a user's history page. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. Updates to follow.

We are currently investigating an issue causing outbound transmission delays. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. More updates to follow.

We are currently investigating an issue where a subset of customers are experiencing increased processing times. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where a subset of customers are receiving failures due to a 5900 rendering issue. More updates to come.

This incident has been resolved.

A fix has been implemented for the faxes stuck in processing and we are monitoring the results.

We are continuing to monitor the results of the fix put in place. We have observed some faxes from the affected time period are still stuck in processing and are investigating this issue. More updates to follow.

A fix has been implemented and we are monitoring the results. We are seeing fax queues start to move along again.

We are currently investigating an issue causing outbound faxes to get stuck in a processing state. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue causing outbound faxes sent through FMC devices to appear as pending. This is not affecting FaxBridge devices. We are working on a fix and will update as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue causing outbound faxing delays. Updates to follow.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and traffic for Fax Bridge devices has returned to normal.

We are currently investigating an issue where FaxBridges are showing online, but traffic is not flowing. Our teams are actively engaged and working on a resolution. Updates to follow.

This incident has been resolved.

With the known Crowdstrike outage, FaxBridges have been impacted. As of 10:35 am PST, our vendor has acknowledged patches to the server. We are continuing to monitor.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with user's 'History' page within the portal. Updates to follow.

Viewing or Downloading faxes in the web portal was causing an unintentional 429 error indicating the user had made too many requests to the underlying portal API in a short period of time. This was an incorrect error caused by an improper aggregate calculation tracking API usage metrics for rate throttling.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where an error occurs when viewing or downloading a fax in the web portal. More updates to come.

An outage with our upstream SMTP provider caused some email notifications to fail temporarily before being sent as intended, after the outage was resolved. Email notification features and queued communications returned to normal shortly after.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our team is currently investigating an issue that a subset of users are not receiving email notifications for sent/received faxes.

Email notifications configured for send to more than one recipient were intermittently not being sent to recipient addresses listed after the first address. This was caused by an overly aggressive temporary file purge that was deleting the file attachment prior to email send to secondary recipients.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue where a subset of customers are unable to open fax attachments via email. Updates to follow.

Replication lag in backend databases used during the login process intermittently prevented users from accessing the web portal after a successful authentication transaction.

This incident has been resolved.

We are continuing to investigate and monitor portal issues. We will continue to update as we have more information.

A fix has been implemented and we are monitoring the results. Updates to follow.

We are currently investigating an issue causing users to be unable to login to our web portal. Inbound and outbound faxing should be working as expected. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. Updates to follow.

We are currently investigating an issue causing fax attachments to not be included with email notifications. Updates to follow.

This incident has been resolved.

Outbound queueing and transmission times are returning to normal. Our engineers are continuing to monitor traffic patterns and call completion rates and will continue to further adjust routing, prioritization and scale should we observe any further issues.

Upstream call connectivity for outbound faxes is exhibiting a higher than normal volume of call failures requiring multiple dial attempts to send. This pattern is causing longer transmission times than expected for some traffic. Our telecom engineers are working to identify the cause of this traffic pattern and resolve the issue.

We are currently investigating an issue where outbound faxes are delayed. Updates to follow.

Fax Bridge devices appeared offline in the portal, and were unable to send/receive faxes due to a failed connection to the registration firewall at an upstream provider resulting in a 503 error on the devices. The issue was escalated to the vendor on discovery and was promptly resolved. Customer devices will automatically return to an online status and full operation following the next period check from the device to the registration service, or by power-cycling the device. **NOTE:** This incident was incorrectly categorized as affecting Fax Services, rather than Fax ATA Devices. The associated down time has been updated to reflect on the appropriate component.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where FaxBridges are showing offline in the portal and inbound and outbound fax traffic is affected for a subset of customers. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The cause of this issue has been identified and we are working on a fix. More updates to follow.

We are investigating a higher than expected occurrence of busy signals for inbound faxing. Outbound is working as expected. We will provide updates as we have them

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Outbound faxes are being delivered at a delayed rate due to the backlog of faxes that were in processing during the window of time we were processing this fix. You may continue to see delays as the backlog is worked through. We will update here with more details as we work through the backlog.

Our team has identified an issue causing outbound faxes to send at a delayed rate. Inbound faxing is working as expected. The team is working diligently to resolve. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team has identified an issue causing outbound faxes to send at a delayed rate. Inbound faxing is working as expected. The team is working diligently to resolve. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our team has identified an issue causing outbound faxes to send at a delayed rate. Inbound faxing is working as expected. The team is working diligently to resolve. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results

The issue has been identified and the fix is being implemented. More updates to follow.

We are continuing to investigate this issue. Updates to follow.

We are currently investigating an issue where FaxBridges are showing offline in the portal and inbound and outbound fax traffic is affected for a subset of customers. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We appreciate your continued patience while we worked to resolve this issue.

The issue has been identified and we are working on a fix. Updates to follow.

We are currently investigating an issue with our FaxBridges for a subset of our customers. Inbound and outbound traffic seem to be affected. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. Updates to follow.

We are continuing to work on a fix for this issue.

We’ve observed that fax bridge devices are offline. We have identified the issue and when the issue is fixed devices will reconnect and pick up any faxes that were delivered while they were offline. We will continue to post updates here when we have them. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’ve observed that fax bridge devices are appearing offline when viewing them in the portal. Fax traffic to and from the device appears normal. We expect to have a resolution on or before Monday.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have implemented changes that have improved queueing to healthy levels for overnight traffic. We are continuing to work on further enhancements to optimize resolve times and ensure business day traffic levels will be well supported. We expect to complete this work by start of business tomorrow, and will continue to provide updates here.

The issue has been identified and the fix is being implemented. More updates to follow.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating an issue causing a subset of faxes to take longer than usual to transmit.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. Updates to follow.

We are continuing to work on a fix for this issue.

The issue has been identified and the fix is being implemented. More updates to follow.

We are currently investigating an issue where some outbound faxes are taking longer than usual to resolve. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented. Updates to follow.

The issue has been identified and a fix is being implemented. Updates to follow.

We are continuing to investigate this issue.

We are currently investigating an issue causing a subset of users to receive an error within the portal stating 'Access to account denied'. This error is limiting some functionality for users such as deleting faxes. Our team is working diligently to resolve. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. More updates to follow.

We have currently identified the issue causing outbound delays in traffic and are working diligently to resolve. Updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. More updates to follow.

We are continuing to investigate this issue.

We are currently investigating an issue that is leading to a slow sync of inbound faxes and outbound fax status update delays. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. More updates to follow.

We are currently investigating an issue where a very small subset of users are receiving or sending duplicate faxes. More updates to follow.

This incident has been resolved.

A fix has been implemented and we are monitoring fax traffic overnight to ensure it is working properly. More updates will be provided as they become available.

We are continuing to investigate this issue.

We are investigating an issue leading to outbound fax delays. More updates to follow.

This incident has been resolved.

We are continuing to monitor the results of the fix.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our team is currently investigating an issue that a subset of users are not receiving email notifications for sent/received faxes. Updates to follow.