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Last checked 2025-06-14T12:58:51.863Z from DocPlanner's official status page

Historical record of incidents for DocPlanner

Jun 9, 2025

Report: "MyDR degraded performance"

Last update 2025-06-09T08:00:26.368Z

investigating2025-06-09T08:00:26.364Z

We are currently investigating this issue.

Jun 5, 2025

Report: "Noa Notes not working"

Last update 2025-06-05T17:02:32.977Z

identified2025-06-05T17:02:32.973Z

The issue has been identified and a fix is being implemented.

Jun 4, 2025

Report: "Noa Notes transcription takes longer than usual"

Last update 2025-06-04T16:37:00.000Z

Resolved2025-06-04T16:37:00.000Z

This incident has been resolved.

Monitoring2025-06-04T16:36:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-06-04T16:26:00.000Z

The issue has been identified and a fix is being implemented.

Report: "Noa Notes transcription takes longer than usual"

Last update 2025-06-04T14:37:57.536Z

resolved2025-06-04T14:37:57.517Z

This incident has been resolved.

monitoring2025-06-04T14:36:06.717Z

A fix has been implemented and we are monitoring the results.

identified2025-06-04T14:26:32.366Z

The issue has been identified and a fix is being implemented.

May 29, 2025

Report: "Partial outage of the Marketplace web application in South America"

Last update 2025-05-29T18:19:00.000Z

Resolved2025-05-29T18:19:00.000Z

This incident has been resolved.

Monitoring2025-05-29T18:15:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-29T17:43:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-29T17:28:00.000Z

We are currently investigating this issue.

Report: "Partial outage of the Marketplace web application in South America"

Last update 2025-05-29T16:19:51.947Z

resolved2025-05-29T16:19:51.918Z

This incident has been resolved.

monitoring2025-05-29T16:15:42.395Z

A fix has been implemented and we are monitoring the results.

identified2025-05-29T15:43:13.857Z

The issue has been identified and a fix is being implemented.

investigating2025-05-29T15:28:22.118Z

We are currently investigating this issue.

May 28, 2025

Report: "General instability, slowness in SaaS SA"

Last update 2025-05-28T17:05:00.000Z

Resolved2025-05-28T17:05:00.000Z

This incident has been resolved.

Monitoring2025-05-28T16:49:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-28T16:10:00.000Z

We are currently investigating this issue.

Report: "General instability, slowness in SaaS SA"

Last update 2025-05-28T15:05:49.127Z

resolved2025-05-28T15:05:49.111Z

This incident has been resolved.

monitoring2025-05-28T14:49:20.282Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-28T14:10:09.112Z

We are currently investigating this issue.

May 26, 2025

Report: "Marketplace profile edit not working"

Last update 2025-05-26T18:38:00.000Z

Resolved2025-05-26T18:38:00.000Z

This incident has been resolved.

Identified2025-05-26T18:12:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-05-26T18:06:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-26T18:05:00.000Z

We are currently investigating this issue.

Report: "Marketplace profile edit not working"

Last update 2025-05-26T16:38:25.821Z

resolved2025-05-26T16:38:25.801Z

This incident has been resolved.

identified2025-05-26T16:12:18.076Z

The issue has been identified and a fix is being implemented.

investigating2025-05-26T16:06:58.376Z

We are continuing to investigate this issue.

investigating2025-05-26T16:05:54.365Z

We are currently investigating this issue.

May 22, 2025

Report: "MyDR Infrastructure Maintenance"

Last update 2025-05-22T22:00:00.000Z

Completed2025-05-22T22:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-22T21:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-22T20:32:00.000Z

We will be undergoing scheduled maintenance during this time.

Report: "Noa Notes Recorder transcription are delayed"

Last update 2025-05-22T16:21:00.000Z

Resolved2025-05-22T16:21:00.000Z

This incident has been resolved.

Monitoring2025-05-22T16:16:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-22T16:09:00.000Z

The issue has been identified and a fix is being implemented.

Update2025-05-22T15:26:00.000Z

We are continuing to investigate this issue.

Investigating2025-05-22T15:21:00.000Z

We are currently investigating this issue.

Report: "Noa Notes Recorder transcription are delayed"

Last update 2025-05-22T14:21:23.873Z

resolved2025-05-22T14:21:23.857Z

This incident has been resolved.

monitoring2025-05-22T14:16:20.821Z

A fix has been implemented and we are monitoring the results.

identified2025-05-22T14:09:05.997Z

The issue has been identified and a fix is being implemented.

investigating2025-05-22T13:26:35.884Z

We are continuing to investigate this issue.

investigating2025-05-22T13:21:57.172Z

We are currently investigating this issue.

May 21, 2025

Report: "Noa Notes may be slow, unable creating new recording"

Last update 2025-05-21T21:25:00.000Z

Resolved2025-05-21T21:25:00.000Z

This incident has been resolved.

Monitoring2025-05-21T21:06:00.000Z

A page reload might be required to load the new version of the frontend

Identified2025-05-21T20:46:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-21T20:46:00.000Z

We are currently investigating this issue.

Report: "Europe SaaS DB Maintenance"

Last update 2025-05-21T21:12:00.000Z

Completed2025-05-21T21:12:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T21:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-05-21T11:22:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-05-21T11:20:00.000Z

We will run out of business hours heavy operation on our European SaaS, customer might experience degraded performances during this time

Report: "Noa Notes may be slow, unable creating new recording"

Last update 2025-05-21T19:25:44.431Z

resolved2025-05-21T19:25:44.415Z

This incident has been resolved.

monitoring2025-05-21T19:06:05.527Z

A page reload might be required to load the new version of the frontend

identified2025-05-21T18:46:48.065Z

The issue has been identified and a fix is being implemented.

investigating2025-05-21T18:46:36.715Z

We are currently investigating this issue.

Report: "South America & Mexico SaaS DB Maintenance"

Last update 2025-05-21T10:00:00.000Z

Completed2025-05-21T10:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T09:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-21T07:42:00.000Z

We will run out of business hours heavy operation on our South American & Mexican SaaS, customer might experience degraded performances during this time

May 19, 2025

Report: "EU Marketplace performance degradation"

Last update 2025-05-19T08:59:52.427Z

resolved2025-05-19T08:59:52.408Z

This incident has been resolved.

monitoring2025-05-19T08:39:58.514Z

We are continuing to monitor for any further issues.

monitoring2025-05-19T08:36:32.803Z

A fix has been implemented and we are monitoring the results.

identified2025-05-19T08:35:57.741Z

The issue has been identified and a fix is being implemented.

investigating2025-05-19T08:30:41.136Z

Customers may expect slower than usual performances while navigating the marketplace and logging in

Report: "Noa Notes Recorder is down"

Last update 2025-05-19T07:39:21.676Z

resolved2025-05-19T07:39:21.661Z

This incident has been resolved.

monitoring2025-05-19T07:34:35.823Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-19T07:19:25.319Z

We are continuing to investigate this issue.

investigating2025-05-19T07:19:06.443Z

We are currently investigating this issue.

May 14, 2025

Report: "Issues with bookings in MyDR ecosystem"

Last update 2025-05-14T09:41:54.329Z

resolved2025-05-14T09:41:54.315Z

This incident has been resolved.

monitoring2025-05-14T09:26:25.939Z

A fix has been implemented and we are monitoring the results.

May 12, 2025

Report: "Slowness of the SaaS in South America"

Last update 2025-05-12T16:11:11.514Z

resolved2025-05-12T16:11:11.493Z

This incident has been resolved.

monitoring2025-05-12T16:06:39.855Z

We are continuing to monitor for any further issues.

monitoring2025-05-12T16:06:20.849Z

A fix has been implemented and we are monitoring the results.

identified2025-05-12T16:06:14.659Z

The issue has been identified and a fix is being implemented.

investigating2025-05-12T14:16:31.488Z

We are currently investigating this issue.

Report: "Marketplace P2 degraded performance"

Last update 2025-05-12T10:57:23.242Z

resolved2025-05-12T10:57:23.227Z

This incident has been resolved.

monitoring2025-05-12T10:57:05.475Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-12T09:47:14.780Z

We are currently investigating this issue.

Report: "SSO Italy doesn't work"

Last update 2025-05-12T08:04:48.894Z

resolved2025-05-12T08:04:48.876Z

This incident has been resolved.

investigating2025-05-12T07:21:04.000Z

Users are not able to log in on Marketplace and SaaS. We are continuing to investigate this issue.

investigating2025-05-12T07:18:33.401Z

We are currently investigating this issue.

May 9, 2025

Report: "Issues while logging in"

Last update 2025-05-09T10:14:26.576Z

resolved2025-05-09T10:14:26.559Z

This incident has been resolved.

identified2025-05-09T10:11:47.592Z

The issue has been identified and a fix is being implemented.

May 5, 2025

Report: "Performance degradation in European marketplace"

Last update 2025-05-05T20:41:09.247Z

resolved2025-05-05T20:41:09.226Z

This incident has been resolved.

monitoring2025-05-05T15:57:02.258Z

We are continuing to monitor for any further issues.

monitoring2025-05-05T15:56:54.457Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-05T15:48:45.385Z

We are already investigating and trying to mitigate the issue with the Marketplace ecosystem in Europe.

Apr 28, 2025

Report: "Slowness of the Marketplace in South America"

Last update 2025-04-28T16:42:44.569Z

resolved2025-04-28T16:42:44.549Z

This incident has been resolved.

identified2025-04-28T15:04:42.740Z

The issue has been identified and a fix is being implemented.

investigating2025-04-28T14:21:05.888Z

We are currently investigating the issue of slowness affecting South America. The team is already working on mitigating the problem.

Apr 22, 2025

Report: "Marketplace MX Downtime"

Last update 2025-04-22T15:11:07.713Z

resolved2025-04-22T14:34:28.000Z

This incident has been resolved.

Apr 16, 2025

Report: "Integration Notification Delays – EU Webhooks"

Last update 2025-04-16T10:59:50.307Z

resolved2025-04-15T21:00:00.000Z

Between 23:00 CET and 09:45 CET, we experienced delays in processing Integration API webhook notifications, affecting EU-based integrators. The issue has since been resolved, and all delayed notifications were successfully processed after 09:45 CET. Our team will work on implementing preventive measures to avoid similar issues in the future.

Apr 15, 2025

Report: "Performance degradation Marketplace Southamerica"

Last update 2025-04-15T14:57:09.042Z

resolved2025-04-15T14:57:09.024Z

This incident has been resolved.

monitoring2025-04-15T14:57:01.629Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-15T13:00:26.025Z

We are currently investigating this issue.

Apr 8, 2025

Report: "Issues affecting small subset of patient bookings on the Marketplace"

Last update 2025-04-08T10:41:55.074Z

resolved2025-04-08T10:41:55.021Z

This incident has been resolved.

monitoring2025-04-07T15:19:21.015Z

A fix has been implemented and we are monitoring the results.

identified2025-04-07T15:18:34.516Z

The issue has been identified and a fix is being implemented.

investigating2025-04-07T11:49:32.318Z

We've identified an issue with patient bookings on our marketplace, where some patients are able to book appointments despite no availability on the PMS side. Our engineering team is mobilised and actively working to resolve the issue as quickly as possible.

Apr 4, 2025

Report: "South American marketplace increased error rate"

Last update 2025-04-04T15:42:59.894Z

resolved2025-04-04T15:42:59.876Z

This incident has been resolved.

monitoring2025-04-04T15:39:47.512Z

A fix has been implemented and we are monitoring the results.

identified2025-04-04T14:53:38.331Z

The issue has been identified and a fix is being implemented.

investigating2025-04-04T14:42:44.224Z

We are currently investigating this issue.

Apr 2, 2025

Report: "Partial outages of components in Europe"

Last update 2025-04-02T16:22:41.242Z

resolved2025-04-02T16:22:41.223Z

This incident has been resolved.

monitoring2025-04-02T15:00:48.115Z

A fix has been implemented and we are monitoring the results.

identified2025-04-02T15:00:15.166Z

The engineering team identified the problem, and applied a hotfix to mitigate it.

investigating2025-04-02T13:51:03.708Z

We are currently investigating this issue.

Mar 26, 2025

Report: "P1 Performance degradation"

Last update 2025-03-26T20:02:06.154Z

resolved2025-03-26T20:02:06.135Z

This incident has been resolved.

investigating2025-03-26T19:35:28.626Z

We are currently investigating this issue.

Mar 25, 2025

Report: "Noa Notes transcription takes longer than usual"

Last update 2025-03-25T20:15:52.722Z

resolved2025-03-25T19:30:39.000Z

This incident has been resolved.

monitoring2025-03-25T19:21:35.538Z

We are continuing to monitor for any further issues.

monitoring2025-03-25T19:18:24.915Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-25T19:18:18.923Z

We are continuing to investigate this issue.

investigating2025-03-25T19:05:22.234Z

We are continuing to investigate this issue.

investigating2025-03-25T18:56:49.585Z

We are currently investigating this issue.

identified2025-03-25T18:50:28.399Z

The issue has been identified and a fix is being implemented.

Mar 24, 2025

Report: "P1 Performance degradation"

Last update 2025-03-24T15:27:22.177Z

resolved2025-03-24T15:27:22.160Z

This incident has been resolved.

monitoring2025-03-24T15:09:11.133Z

A fix has been implemented and we are monitoring the results.

identified2025-03-24T14:30:16.436Z

The issue has been identified and a fix is being implemented.

Mar 21, 2025

Report: "Noa Notes degraded performance"

Last update 2025-03-21T22:30:39.398Z

resolved2025-03-21T22:05:14.000Z

This incident has been resolved.

identified2025-03-21T22:00:48.000Z

The issue has been identified and a fix is being implemented.

monitoring2025-03-21T21:45:01.548Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-21T21:30:42.403Z

We are currently investigating this issue.

Mar 19, 2025

Report: "Outage of the Marketplace in Mexico"

Last update 2025-03-19T12:25:02.465Z

resolved2025-03-19T12:25:02.442Z

This incident has been resolved.

monitoring2025-03-19T12:15:57.465Z

A fix has been implemented and we are monitoring the results.

identified2025-03-19T11:38:07.000Z

The issue has been identified and a fix is being implemented.

Mar 10, 2025

Report: "Noa Notes is not serving the transcription"

Last update 2025-03-10T11:41:05.436Z

resolved2025-03-10T11:41:05.421Z

This incident has been resolved.

monitoring2025-03-10T11:33:08.573Z

A fix has been implemented and we are monitoring the results.

identified2025-03-10T11:32:30.098Z

The issue has been identified and a fix is being implemented.

investigating2025-03-10T09:59:37.393Z

We are currently investigating this issue.

Mar 7, 2025

Report: "Instability on marketplace EU"

Last update 2025-03-07T08:14:47.106Z

resolved2025-03-07T08:14:47.084Z

This incident has been resolved.

monitoring2025-03-07T08:11:19.413Z

A fix has been implemented and we are monitoring the results.

identified2025-03-07T07:45:34.960Z

We are still experiencing an increased error rate

monitoring2025-03-07T07:41:36.520Z

The increase in error rate should've been resolved

identified2025-03-07T07:36:56.184Z

The issue has been identified and a fix is being implemented.

Mar 5, 2025

Report: "Online Video Consultations not working"

Last update 2025-03-05T11:17:26.669Z

resolved2025-03-05T11:17:26.650Z

This incident has been resolved.

monitoring2025-03-05T08:50:29.009Z

A fix has been implemented and we are monitoring the results.

identified2025-03-05T07:56:50.189Z

We are renewing the Online Video Consultations certificate

Mar 3, 2025

Report: "Database issues"

Last update 2025-03-03T13:26:20.347Z

resolved2025-03-03T13:26:20.326Z

This incident has been resolved.

monitoring2025-03-03T13:17:05.124Z

A fix has been implemented and we are monitoring the results.

identified2025-03-03T13:06:28.408Z

The issue has been identified and a fix is being implemented.

Feb 28, 2025

Report: "An issue affecting payments related to appointments"

Last update 2025-02-28T17:50:54.534Z

resolved2025-02-28T17:50:54.520Z

The incident has been resolved following the successful validation of the hotfix in production. Payments for appointments are now functioning stably again in Poland, Italy, Mexico, Brazil, Spain, and Germany.

identified2025-02-28T17:43:43.695Z

The team is validating if the fix has resolved the problem.

identified2025-02-28T16:24:44.841Z

We are currently deploying a hotfix to resolve the issue affecting appointment-related payments. We will provide further updates as the deployment progresses.

identified2025-02-28T15:08:18.000Z

We have identified an issue impacting appointment-related payments in countries where payments are supported. Our team is actively working on a solution to mitigate the problem.

Feb 27, 2025

Report: "Marketplace random error on pe and ar"

Last update 2025-02-27T13:07:40.119Z

resolved2025-02-27T13:07:40.103Z

This incident has been resolved.

investigating2025-02-27T12:06:46.822Z

We are currently investigating this issue.

Feb 24, 2025

Report: "Degraded performance in SaaS components"

Last update 2025-02-24T17:01:17.485Z

resolved2025-02-24T17:01:17.463Z

This incident has been resolved.

identified2025-02-24T15:07:04.488Z

The issue has been identified and a fix is being implemented.

monitoring2025-02-24T11:27:46.075Z

A fix has been implemented and the situation looks stable, we will keep monitoring the situation for the rest of the day

identified2025-02-24T10:11:19.340Z

The issue has been identified and a fix is being implemented.

investigating2025-02-24T09:46:13.403Z

We are continuing to investigate this issue.

investigating2025-02-24T09:40:57.204Z

We are continuing to investigate this issue.

investigating2025-02-24T09:40:22.050Z

We are currently investigating this issue.

Feb 18, 2025

Report: "Encryption services issue"

Last update 2025-02-18T13:57:38.861Z

resolved2025-02-18T13:57:38.841Z

This incident has been resolved.

monitoring2025-02-18T13:31:52.776Z

A fix has been implemented and we are monitoring the results.

identified2025-02-18T13:27:34.810Z

The issue has been identified and a fix is being implemented.

Feb 17, 2025

Report: "SaaS EU is experiencing some performance issues"

Last update 2025-02-17T12:31:16.318Z

resolved2025-02-17T12:31:16.300Z

This incident has been resolved.

monitoring2025-02-17T09:39:19.118Z

A fix has been implemented and we are monitoring the results.

identified2025-02-17T09:25:53.119Z

We are performing

identified2025-02-17T09:03:24.459Z

The issue has been identified and a fix is being implemented.

investigating2025-02-17T08:57:26.354Z

We are currently investigating this issue.

Feb 13, 2025

Report: "Issue with database in EU"

Last update 2025-02-13T04:51:55.123Z

resolved2025-02-13T04:51:55.100Z

This incident has been resolved.

monitoring2025-02-13T04:43:37.000Z

We went back with operational to all European SaaS instances.

investigating2025-02-13T03:57:07.039Z

We are currently investigating the problem with our European databases for SaaS.

Feb 5, 2025

Report: "MarketPlace unavailability"

Last update 2025-02-05T15:20:54.529Z

resolved2025-02-05T15:20:54.512Z

This incident has been resolved.

monitoring2025-02-05T14:30:32.772Z

A fix has been implemented and we are monitoring the results.

identified2025-02-05T14:29:06.411Z

We are continuing to work on a fix for this issue.

identified2025-02-05T13:39:37.284Z

The issue has been identified and a fix is being implemented.

investigating2025-02-05T13:24:59.706Z

We are currently investigating this issue.

Feb 4, 2025

Report: "Issues with third-party entities"

Last update 2025-02-04T12:41:51.235Z

resolved2025-02-04T12:41:51.219Z

This incident has been resolved.

monitoring2025-02-04T12:40:59.336Z

A fix has been implemented and we are monitoring the results.

identified2025-02-04T12:25:32.000Z

The issue has been identified and a fix is being implemented.

investigating2025-02-04T11:44:25.123Z

We are currently investigating this issue.

Jan 30, 2025

Report: "Europe performance degradation"

Last update 2025-01-30T13:21:30.760Z

resolved2025-01-30T09:00:41.000Z

This incident has been resolved.

monitoring2025-01-30T08:25:20.237Z

A fix has been implemented and we are monitoring the results.

identified2025-01-30T08:07:56.135Z

The issue has been identified and a fix is being implemented.

Report: "MarketPlace partial degradation"

Last update 2025-01-30T08:06:29.279Z

resolved2025-01-30T00:00:13.000Z

This incident has been resolved.

monitoring2025-01-29T23:32:57.632Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-29T21:50:28.557Z

We are currently investigating this issue.

Jan 29, 2025

Report: "Difficulties in performing log-in"

Last update 2025-01-29T17:19:13.581Z

resolved2025-01-29T17:30:34.000Z

This incident has been resolved.

monitoring2025-01-29T17:18:01.000Z

We are continuing to monitor for any further issues.

monitoring2025-01-29T16:46:36.507Z

A fix has been implemented and we are monitoring the results.

identified2025-01-29T16:42:51.757Z

The issue has been identified and a fix is being implemented.

investigating2025-01-29T16:35:20.278Z

We are currently investigating this issue.

Jan 27, 2025

Report: "Outage of MyDR components"

Last update 2025-01-27T23:06:46.059Z

resolved2025-01-27T23:06:46.044Z

This incident has been resolved.

monitoring2025-01-27T22:45:50.776Z

We are observing the situation if it is stable after implementing the fix.

identified2025-01-27T22:45:32.311Z

The issue has been identified, and the fix has been implemented. We're keep an eye on the health of the system.

investigating2025-01-27T22:19:41.445Z

We are continuing to investigate this issue.

investigating2025-01-27T22:08:42.664Z

The team is actively currently investigating the problem.

investigating2025-01-27T22:00:20.000Z

We are currently investigating this issue.

Jan 23, 2025

Report: "MyDR EDM Partially down"

Last update 2025-01-23T09:06:55.115Z

resolved2025-01-23T09:06:55.092Z

This incident has been resolved.

identified2025-01-23T08:50:08.993Z

The issue has been identified and a fix is being implemented.

Jan 22, 2025

Report: "Noa Notes down"

Last update 2025-01-22T12:30:27.866Z

resolved2025-01-22T12:30:27.846Z

This incident has been resolved.

monitoring2025-01-22T12:29:44.850Z

A fix has been implemented and we are monitoring the results.

identified2025-01-22T12:29:14.459Z

The issue has been identified and a fix is being implemented.

investigating2025-01-22T12:27:30.767Z

We are currently investigating this issue.

Jan 15, 2025

Report: "SaaS EU is down"

Last update 2025-01-15T07:29:51.456Z

resolved2025-01-15T07:29:31.790Z

This incident has been resolved.

monitoring2025-01-15T06:52:55.087Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-15T06:19:44.321Z

We are currently investigating this issue.

Jan 8, 2025

Report: "Noa Notes - Slowness"

Last update 2025-01-08T16:08:09.581Z

resolved2025-01-08T16:08:09.566Z

This incident has been resolved.

monitoring2025-01-08T15:40:25.000Z

A fix has been implemented and we are monitoring the results.

Report: "Delayed patient and doctor notifications"

Last update 2025-01-08T14:40:43.836Z

resolved2025-01-08T14:40:43.821Z

This incident has been resolved.

monitoring2025-01-08T14:33:32.141Z

A fix has been implemented and we are monitoring the results.

identified2025-01-08T14:32:17.349Z

The fix has been applied, and we have confirmed that the system started sending notifications properly.

investigating2025-01-08T14:23:39.434Z

We are struggling with problems related to delayed notifications. Our team is actively working on a fix.

Jan 2, 2025

Report: "MarketPlace search partial unavailability"

Last update 2025-01-02T12:23:14.575Z

resolved2025-01-02T12:23:14.560Z

This incident has been resolved.

monitoring2025-01-02T12:09:00.923Z

A fix has been implemented and we are monitoring the results.

identified2025-01-02T11:49:48.316Z

The issue has been identified and a fix is being implemented.

Dec 19, 2024

Report: "Slowness of the Marketplace"

Last update 2024-12-19T15:55:07.363Z

resolved2024-12-19T12:44:51.000Z

This incident has been resolved.

investigating2024-12-19T12:24:17.760Z

We are currently investigating this issue.

Dec 18, 2024

Report: "Functionality degradation (some lists of visits) of the Patients Mobile application"

Last update 2024-12-18T16:27:25.805Z

resolved2024-12-18T16:27:25.777Z

We confirmed that the fix applied at 4:40 PM (CET) has mitigated the issue globally.

monitoring2024-12-18T15:39:18.428Z

A fix has been implemented, and our engineering team is monitoring the situation if it is working as expected in all countries.

identified2024-12-18T15:04:50.572Z

We are continuing to work on a fix for this issue.

identified2024-12-18T14:54:00.849Z

The issue has been identified and a fix is being implemented.