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This incident has been resolved.

The Third-party system that we are working with has identified and fixed the issue and they are currently in a monitoring state.

We've implemented a fix and are now monitoring the results. Our investigation confirmed that this incident is tied to a third-party system, and we're currently engaging directly with their support team to achieve full resolution.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved.

The Third-party system that we are working with has identified and fixed the issue and they are currently in a monitoring state.

We've implemented a fix and are now monitoring the results. Our investigation confirmed that this incident is tied to a third-party system, and we're currently engaging directly with their support team to achieve full resolution.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved.

Between 08:10UTC and 08:30UTC we have experienced a network issue with one of our providers. We are currently working with them to understand what happened. The system has recovered and we are currently actively monitoring.

This incident has been resolved.

We've identified the root cause of the recent performance degradation. We have implemented a fix for our affected servers from our provider to permanently resolve this issue. We will continue to monitor performance closely and provide further updates as soon as the additional memory is provisioned. Thank you for your patience as we work to ensure a stable and optimal experience.

This incident has now been resolved.

We have identified a latency issue in our FRA nodes. This affected node has been removed from service to reduce impact for our customers located in the FRA region. This was an issue that occurred between April 28th, 2025 08:00 UTC until 14:00 UTC May 1, 2025 for this specific region. We are continuing to monitor our implemented fix.

The issue is now resolved. Post-Mortem to follow.

We are continuing to monitor for any further issues.

We are currently monitoring the region affected.

Between the hours of 09:08 UTC and 09:47 UTC we experienced a significant higher latency than normal on specific London nodes. This impacted DNS resolution for customers that were routed to the London nodes. We have identified and remediated the issue and are currently monitoring.

Our engineering team is currently investigating an issue that is causing DNS resolution to be down and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

This incident has now been resolved.

A fix has been implemented and we are currently monitoring the results.

We are currently investigating reports of delays affecting the processing of Query Log reporting. We understand the importance of timely access to this information and are working diligently to identify the root cause and restore normal processing speeds. During this time, query log reporting visibility may be affected. We do not anticipate any data loss. This issue is isolated to Query Log reporting; other platform functions are not impacted.

This incident has now been resolved.

We have identified the cause of the issue where traffic intended for our service via DNS2 is unexpectedly being routed to our DNS1 servers, which began on March 30th, 2025, at 18:10 UTC. We are now monitoring the implementation of the solution. While investigating the initial misrouting, we currently observe no increase in latency. Further updates on the resolution will be provided as they become available. Thank you for your patience.

We understand the recent DNS resolution disruptions may have caused inconvenience, and we sincerely apologize for any impact this has had on your operations. Please know maintaining a reliable service is a top priority for us, and we are actively working to resolve these issues as quickly as possible. On March 30th, 2025, starting at 18:10 UTC, our systems detected traffic intended for our service via DNS2 was unexpectedly being routed to our servers handling traffic over DNS1. While we are currently investigating the cause of this misrouting, we want to assure you that we are not observing any increase in latency at this time. Our team is engaged to examine this issue and implement a solution. We recognize the importance of keeping you informed and will provide further updates as soon as they are available. Thank you for your patience and understanding as we work diligently to restore optimal service.

This incident has been resolved.

A fix has been implemented and we are now monitoring the results. Thank you for your understanding.

Date of Incident: Mar 25, 2025 Time: 2PM UTC Affected Systems/Services: MFA Incident Priority Level: Medium Description: We are currently investigating reports of users being prompted to re-setup their Multi-Factor Authentication (MFA) in order to access the dashboard. This is not intended behavior, and we understand the inconvenience it causes. Impact: Users may be unable to access the dashboard without re-setting up their MFA. This issue affects users utilizing MFA for login. There are no impacts to security policies. Current Status: Our engineering team is actively investigating the root cause of this unexpected MFA re-setup request. We are working to identify and implement a solution as quickly as possible. We are monitoring system logs and authentication services.

UPDATE: We have remediated the delayed API responses to the Dashboard and API. Our systems are stable and operating as normal and therefore the incident is being declared as closed. We are continuously monitoring our systems ensuring that there are no potential impacts to our customers. Thank you for your understanding.

Affected Systems/Services: Dashboard/API Incident Priority Level: Medium Summary: This announcement is to inform you that we are currently investigating delayed API responses on the Dashboard and API that began at 12:17 UTC on March 24, 2025. There is no impact on Anycast nodes and DNS resolutions. We have stabilized the system and we are monitoring the situation. We understand the potential impact this may have and are working diligently to identify and resolve the delays as quickly as possible. We will provide further updates on our progress as they become available Thank you for your patience and understanding.

This incident has now been resolved.

We have identified and resolved the technical issue. We are now monitoring system performance and expect full service restoration soon.

On Feb 12, 2025 at 17:50 UTC - We are currently investigating reports of delays affecting the processing of Query Logs and Data Exports. We understand the importance of timely access to this information and are working diligently to identify the root cause and restore normal processing speeds. During this time, query log reporting visibility may be affected. We do not anticipate any data loss. This issue is isolated to Query Log and Data Export processing; other platform functions are not impacted.

Date of incident: 11/22/2024 Affected Systems/Services: Anycast Network/DNS Resolution Incident Priority Level: High Summary: On Nov 22, 2024 a critical service on the anycast node in Costa Rica experienced an issue after a scheduled reboot, resulting in the unavailability of DNSFilter services during this period. Customers utilizing our Costa Rica node were unable to perform DNS requests, which impacted their service quality. Upon discovering the issue, our engineering teams acted swiftly to reroute services and restore full functionality. To prevent similar incidents in the future, our team has enhanced monitoring capabilities and instituted additional checks during system reboots. These measures aim to improve the reliability of our services and ensure we can quickly detect and address potential issues. We appreciate the understanding of our customers as we continue to strengthen our systems.

We are pleased to inform you, this issue has now been resolved and all DNSFilter services are operating normal. We appreciate our understanding during this incident. Our team is ensuring reliable services, and we are continuously monitoring the network to detect and prevent similar issues in the future. Thank you for your trust in us.

We are continuing to investigate this issue.

We want to inform you about a current situation that may affect your service experience. DNSFilter services are 100% available, however, one of our Internet Exchange (IX) providers in the DC region is experiencing an outage. As a result, some network traffic is being rerouted through our servers in Chicago and NYC. This unexpected shift in traffic may lead to an increase in latency as these servers handle the additional load. Please know that our technical teams are working diligently with the IX provider to resolve the issue as quickly as possible. We are committed to maintaining the performance and reliability of our network services and will keep you updated as we work through this challenge. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. Thank you for trusting us with your service needs.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is currently being implemented.

We are currently experiencing issues with DNS timeouts in our Dallas and Chicago Data Centers. This has resulted in an increase in DNS resolution delays for customers accessing services in these regions. Current Status: Chicago Datacenter: The issue has been successfully resolved as of 16:08 UTC. Dallas Datacenter: While improvements are underway, DNS timeouts continue to be observed. Our team is actively working to fully remediate this issue. Impact: Customers in the affected regions may experience delays in DNS resolution. Next Steps: We are undertaking all necessary measures to resolve the situation and minimize impact. We will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your continued support.

Incident Summary Sessions in the DNSFilter user interface were found to not be automatically refreshed resulting in users getting logged out and having to re-authenticate after a period of time. The issue was identified as part of a recent configuration update in our ongoing efforts to enhance security and streamline authentication processes. As soon as the issue was identified, a further update was made and has restored normal authentication functionality for all affected users.

We are continuing to investigate this issue.

Our engineering team is currently investigating an issue which is causing the DNSFilter dashboard to timeout for users who are using MFA. Updated status will be provided as soon as possible. DNS filtering is operating normally.

API healthcheck was failing and causing degradation to dashboard performance.

Users may see degradation when logging into the dashboard.

This incident has been resolved.

Dashboard login access and our API is now starting to recover. We are continuing to monitor this further and will be updating our status page when a resolution has been reached.

We are continuing to work on a fix for this issue.

Our engineering team has identified the issue with our provider that is causing disruption to our API that is affecting our dashboard login access. We are currently working to implement a fix. Updated status will be provided as soon as possible.

This incident has now been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our data processing infrastructure is running behind, which is causing delays in the Data Export add-on. No data has been lost, and the system should be caught up shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineering team is currently investigating an issue which is causing Slowness when navigating or logging into the DNSFilter dashboard. Updated status will be provided as soon as possible. DNS resolution and filtering is operating normally.

This incident has now been resolved.

A fix has now been implemented and we are monitoring the results.

Our engineering team has identified an issue that is preventing users from logging into the dashboard and is currently working to implement a fix. We will provide updated status as soon as possible.

This incident has now been resolved.

A fix has been implemented and we are continuing to monitor the results.

The root cause of the issue has been identified and we are currently working in implementing a fix.

Our engineering team has identified an issue that is preventing users from logging into the dashboard and is currently working to implement a fix. We will provide updated status as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue where the block page is intermittently not loading properly. DNS resolution continues as normal. Updated status will be provided as soon as possible.

This incident has been confirmed to be resolved. Should you need further assistance please reach out to us at support@dnsfilter.com.

Our engineering team has implemented a fix and users are now able to log into the dashboard. We are currently monitoring to ensure the issue has been fully resolved.

Our engineering team is currently investigating an issue that is causing delays and intermitting issues using the dashboard. We will continue to provide updates as available. DNS resolution is operating normally.

We are continuing to investigate this issue and are preparing to implement a change that we believe will have a positive impact.

Our engineering team is currently investigating an issue that is creating login latency into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. Should you need further assistance please contact us at support@dnsfilter.com.

A fix has been implemented and we are currently monitoring to ensure stability. DNS filtering and all core features continue to operate normally.

The issue has been identified and a fix is being implemented. Updated status will be provided as soon as possible. DNS filtering and all core features continue to operate normally.

We are currently investigating an issue where the blocked page is intermittently not loading. Updated status will be provided as soon as possible. DNS filtering and all core features are operating normally.

This incident has been resolved. Please reach out to support@dnsfilter.com should you need any further assistance.

Our engineering team has implemented a fix and users are again able to log into the dashboard. We are currently monitoring to ensure services remain stable.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. Please reach out to support@dnsfilter.com should you need any further assistance.

Our engineering team has implemented a fix and users are again able to log into the dashboard. We are currently monitoring to ensure services remain stable.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. Should you need further assistance please reach out to us at support@dnsfilter.com

A fix has been implemented and we have confirmed that policies are now able to be modified properly again. We are currently monitoring to ensure services remain stable.

The DNSFilter engineering team has identified the issue and are actively working to implement a fix. Updated status will be provided as soon as possible.

DNSFilter engineering team is currently investigating an issue where some customers are unable to modify policies in the DNSFilter dashboard. Updated status will be provided as soon as possible. DNS resolution is operating normally.

This incident has been resolved. If you need further assistance please reach out to us at support@dnsfilter.com

Our engineering team has implemented a fix and users are now able to log into the dashboard and navigate normally. We are currently monitoring to ensure the issue has been fully resolved.

We are continuing to investigate and working to implement a fix on our end. Updated status will be provided as soon as possible. DNS resolution continues to operate normally.

Our engineering team has identified the issue and are actively working to implement a fix. Updated status will be provided as soon as possible.

Our engineering team is currently investigating an issue that is causing users to experience intermittent latency when logging into and navigating the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. If you need further assistance please reach out to us at support@dnsfilter.com

Our engineering team has implemented a fix and users are now able to log into the dashboard and navigate normally. We are currently monitoring to ensure the issue has been fully resolved.

Our engineering team has identified the issue and are actively working to implement a fix. Updated status will be provided as soon as possible.

Our engineering team is currently investigating an issue that is causing users to experience intermittent latency when logging into and navigating the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved.

A fix has been implemented and we are currently monitoring to ensure stability. DNS filtering and all core features continue to operate normally.

We are currently investigating an issue where the blocked page is intermittently not loading. Updated status will be provided as soon as possible. DNS filtering and all core features are operating normally.

This incident has been resolved. If you need further assistance please reach out to us at support@dnsfilter.com

Our engineering team has implemented a fix and users are now able to log into the dashboard. We are currently monitoring to ensure the issue has been fully resolved.

Our engineering team is currently investigating an issue that is causing users to experience intermittent latency when logging into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

Monitoring has been completed and services are stable. DNS resolution and API functions were unaffected.

A fix has been implemented and we are currently monitoring to ensure stability. DNS filtering and all core features continue to operate normally.

We are currently investigating an issue that is causing the Query Log to not load Categories. Updated status will be provided as soon as possible. DNS filtering and all core features are operating normally.

This incident has been resolved by the upstream authentication provider. Should you need further assistance please reach out to us at support@dnsfilter.com

The upstream authentication provider has implemented a fix that was the root cause of the issue with logging into the dashboard. The dashboard is now accessible again and we are monitoring at this time to ensure there are no further issues.

Our engineering team has identified the issue that is preventing users from logging into the dashboard. This is being caused by our upstream authentication provider. The upstream provider is urgently working to resolve the issue. We will provide updated status as soon as possible.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. If you require further assistance please reach out to us at support@dnsfilter.com

A fix has been implemented and we are now seeing Whitelabel Roaming Clients are now able to Connect to the API. We are currently monitoring the results to ensure services remain stable. If you require further assistance please reach out to us at support@dnsfilter.com

We are currently investigating an issue where some Whitelabel Roaming Clients are having issues connecting to API. DNSFilter engineering teams are working to implement a fix at this time. Updated status to follow.

This incident has now been resolved. If further assistance is needed please contact us at support@dnsfilter.com.

We identified an issue with an upstream provider which was causing increased DNS latency in the Atlanta and Montreal region. A fix to this issue has been performed and we are seeing a return to normal conditions.

We are continuing to investigate this issue and are working on implementing a fix.

Our engineering team is currently investigating an issue that is causing DNS resolution issues in the Atlanta and Montreal region and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

This incident has been resolved. If you need further assistance please reach out to us at support@dnsfilter.com

Our engineering team has implemented a fix and users are now able to log into the dashboard. We are currently monitoring to ensure the issue has been fully resolved.

The issue has been identified and we are implementing a fix for slow/intermittent loading of the DNSFilter dashboard. DNS resolution and API functionality are at normal levels.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. Should you need further assistance please reach out to us at support@dnsfilter.com

A fix has been implemented and we are monitoring results for the issue of intermittent login failure to the DNSFilter dashboard. DNS resolution and API functionality remains normal.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

Categorization of non-English websites has returned to normal operation. This incident is now resolved.

Our team has deployed an update to address the degraded performance with new categorizations of non-English websites. We are continuing to monitor system performance. DNS query performance and API performance remain at normal levels.

Our team is continuing to prepare a fix to address the issue of degraded performance with new categorizations of non-English websites. Reach out to our support team at support@dnsfilter.com if you need any assistance. DNS query performance and API performance remain at normal levels.

We have identified the issue causing degraded performance with new categorizations of non-English websites. Our team is preparing to deploy a fix. Reach out to our support team at support@dnsfilter.com if you need any assistance. DNS query performance and API performance is normal.

We are investigating an issue with our translator, which effects new categorizations of non-English websites. DNS query performance and API performance is normal.

This incident has been resolved. Should you need further assistance please reach out to us at support@dnsfilter.com

A fix has been implemented by the DNSFilter engineering team and the DNSFilter app is fully accessible at this time. We are currently monitoring to ensure service remains stable.

The issue has been identified and the DNSFilter engineering team is actively working to implement a fix. Updated status will be provided as soon as possible.

We are currently investigating an issue that is causing intermittent log in failures to the DNSFilter app. We will provide updated status as soon as possible.

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com

Our team is continuing to monitor the results of the resync. Global DNS service continues to operate normally.

Status is green. Our team is continuing to monitor the results of the resync. Global DNS service continues to operate normally.

Resync of affected nodes is nearing completion. Europe and America regions are fully restored. Global DNS service continues to operate normally.

Resync of affected nodes is continuing to show positive effect. API operations for Dallas, Atlanta, New York, Chicago, Amsterdam, London are fully restored and operating normally.

We have identified an issue with delays in API operations due to a sync error, and have initiated a resync of the affected nodes. API-driven changes such as modification to filtering policies are currently delayed. DNS query performance is normal. Contact our support team at support@dnsfilter.com if you are in need of assistance.

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com

We identified an issue with an upstream provider which was causing increased DNS latency in the New York region. A fix to this issue has been performed and we are seeing a return to normal conditions.

We are continuing to investigate this issue.

Our engineering team is currently investigating an issue that is causing DNS resolution issues in the New York region and is currently working to implement a fix to resolve this problem. Updated status will be provided as soon as possible.

Between the time of 10:05 - 10:17 UTC, we observed longer connection times and intermittent failures to two London region nodes. This coincided with a service restart during that time. However, there may have been ISP-related activity that additionally affected some customers when attempting to connect to these nodes.

Monitoring is complete for this incident. Any customers experiencing latency with updating dynamic DNS hostnames are encouraged to open a support case at support@dnsfilter.com for assistance.

Our team is continuing to roll out a fix for this issue. Affected customers may also contact support@dnsfilter.com for assistance with updating dynamic DNS hostnames. Global DNS resolution and API functionality remain normal.

The issue has been identified and a fix is in progress. DNS resolution and API functionality remain normal worldwide.

Our team is currently investigating an issue where some dynamic DNS hostnames are not being updated in a timely manner. Customers who use static IP addresses and roaming clients are not affected. DNS resolution and API functionality remain normal worldwide.

This incident has been resolved. Should you need further assistance please reach out to us at support@dnsfilter.com

Our engineering team has identified the issue that is preventing users from logging into the dashboard and implemented a fix. The dashboard is now accessible again. We are currently monitoring to ensure services remain stable.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

The upstream provider has implemented a fix that was the root cause of the issue with debug.dnsfilter.com. debug.dnsfilter.com is now accessible and fully functional again. If any further assistance is needed please contact us at support@dnsfilter.com.

The upstream provider has implemented a fix that was the root cause of the issue with debug.dnsfilter.com. debug.dnsfilter.com is now accessible again and we are monitoring at this time to ensure there are no further issues.

debug.dnsfilter.com is currently unavailable due to a degradation in service with an upstream provider. Our team is actively monitoring the situation to ensure once the degradation has been resolved that all services are operating normally. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com.

A fix has been implemented and we are seeing that domains are now able to be added to the Allow / Block lists in the dashboard. We are currently monitoring to ensure there are no further issues.

Our engineering team is currently investigating an issue that is preventing users from being able to add domains to Block / Allow list in the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

The necessary fix has been successfully applied. As of approximately 30 minutes ago, we have confirmed that the error is no longer occurring. We have closely monitored the situation to ensure that everything remained stable over the past 30 minutes. This incident has been confirmed to be resolved. Should you need further assistance please reach out to us at support@dnsfilter.com.

Our engineering team is investigating an issue that is causing the DNSFilter API to have longer response times and intermittent errors. Updated status will be provided as soon as possible. DNS filtering is operating normally.

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com.

A fix has been implemented and we are seeing that organizations are now able to be added to the dashboard. We are currently monitoring to ensure there are no further issues.

Our engineering team is currently investigating an issue that is preventing users from being able to create new organizations in the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been confirmed to be resolved by the upstream authentication provider. Should you need further assistance please reach out to us at support@dnsfilter.com

The upstream authentication provider has implemented a fix that was the root cause of the issue with logging into the dashboard. The dashboard is now accessible again and we are monitoring at this time to ensure there are no further issues.

Our engineering team has identified the issue that is preventing users from logging into the dashboard. This is being caused by an upstream authentication provider. The upstream provider is urgently working to resolve the issue. Currently we are seeing that logging into the dashboard is working but this may be intermittent until the upstream provider has fully resolved the issue on their end. Updated status will be provided as soon as possible.

Our engineering team is currently investigating an issue that is preventing users from being able to log into the dashboard. We will provide updated status as soon as possible. DNS resolution is operating normally.

This incident has been confirmed to be resolved. Should you need further assistance please reach out to us at support@dnsfilter.com.

Our engineering team has implemented a fix and the API has resumed normal operation. The dashboard experience is fully operational again. We are monitoring service at this time to ensure the issue has been fully resolved. DNS filtering was not impacted.

Our engineering team has identified the issue causing disruption to our API and are currently working to implement a fix. Updated status will be provided as soon as possible. DNS filtering is operating normally at this time.

Our engineering team is investigating an issue that is causing the DNSFilter API to return 404 errors on some calls. Updated status will be provided as soon as possible. DNS filtering is operating normally.

This incident has been resolved. If further assistance is needed please contact us at support@dnsfilter.com.

A fix has been implemented and we have confirmed domains are now able to be added to allow and block lists properly. We are currently monitoring to ensure this remains stable. DNS filtering continues to operate normally.

We are currently investigating an issue that is preventing users from being able to add domains to the allow and block lists on the dashboard. Updated status will be provided as soon as possible. DNS filtering is operating normally.