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This incident has been resolved

We are actively investigating an issue accessing reports in Dispatch Work and Manage with our reporting provider. Users may not have access to reports at this time.

This incident has been resolved.

We continue to process updates to the external systems, but many of the updates to external systems have been processed.

From 8pm EST Tuesday to 9:45am EST Wednesday Dispatch experiance an issue where updates to external systems were not processed. The data in Dispatch is correct. We are working on resending updates to the external systems to bring everything inline.

This incident has been resolved

We are activetly investigating an issue with accessing reports in Dispatch Work and Manage. Users may not have access to reports at this time.

Our third party reporting provider has resolved the outage.

Our third party reporting provider is experiencing an outage which may impact reports in Dispatch Work and Manage. We are actively investigating the issue with the provider.

This incident has been resolved

Please note users may be seeing issues with scheduling and statusing jobs. We are currently investigating and will provide an update shortly.

This incident has been resolved

Account messages are improving and the error rate is very low, but there are still intermittent errors. If they are not loading for your, you can try to refresh or navigate away and back tot he page and the message may load on the 2nd try. We continue to work with our provider on the issue.

Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.

Account messages are displaying intermittently in Manage due to a issue with one of our providers. We are working with our provider to resolve the issue.

This incident has been resolved. Thank you for being patient.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing our Web application, work.dispatch.me, and Mobile apps. We are working on the issue now.

This incident has been resolved. Thank you for being patient.

We are seeing accessibility improve and users should be able to login again. Thank you for being patient.

The issue has been identified and users may start seeing access restored.

We are continuing to investigate this issue.

We are currently investigating an issue that is affecting access to our web and mobile platforms. We will share updates as we know more. Thank you for being patient.

This incident has been resolved

A fix has been implemented. We will continue to monitor.

Some users may be experiencing issues loading work and manage due to an issue with one of our content delivery networks. The provider is aware and working on restoring the service. We will provide an update as soon as we know more.

AT&T has restored wireless service to all their affected customers.

AT&T and other cellular carriers are experiencing an outage. Dispatch Notifications over SMS to customers and technicians are impacted. Push notifications to dispatchers and technicians may also be impacted. We are monitoring for updates and will provide more information as it becomes available.

This incident has been resolved

Users may be experiencing issues accessing our Web application, work.dispatch.me, and Mobile apps. We are working on the issue now.

This incident has been resolved.

The outage has been resolved and we will continue to monitor.

Our third party reporting provider is experiencing an outage which may impact reports in Dispatch Work and Manage. We are actively investigating the issue with the provider.

This incident has been resolved.

We’ve resolved the primary issue and are actively monitoring for any other issues

We’ve identified the source of the problem and are actively working to restore service

Users may be experiencing issues accessing our Web application, work.dispatch.me. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved. Thank you for your patience.

The outage has been resolved and we will continue to monitor.

AWS is recovering from their issue but there will be delays as backlogged data is processed. Performance will be impacted for a period of time. We expect recovery soon.

There's an AWS outage causing delays in processing data, including uploading photos, and Connect integrations. We are actively investigating the AWS issue.

This incident has been resolved.

As of 10PM ET Monday, the applications are fully operational, but we continue to monitor the situation.

We are beginning to see this issue recover but are continuing to monitor.

An issue affecting one of our vendors is causing the problems that we are seeing with mobile app access. We are working with the vendor to resolve this issue ASAP.

The issue have been identified and we expect a resolution soon.

Users of our Dispatch Manager and Dispatch Field mobile apps may be experiencing issues with long wait times when attempting to sign in. We are actively investigating this issue and will provide an update soon.

Between 12:00 and and 3:47PM, some appointment-level notifications were not sent (e.g.appointment started, enroute, scheduled, complete). This issue has been resolved and they are working again. Job-level notifications were not impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing our Web application and Mobile apps. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

We have resolved the login issue but will continue to monitor.

We’ve identified the issue and are working on a resolution

Users may be experiencing issues accessing our Web application, work.dispatch.me. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

An issue with statusing jobs was identified in Work (Accept, Pause, Cancel, Complete), and has been resolved. If you are still experiencing this issue, a refresh of you screen will resolve it. The issue is no longer occurring but we will continue to monitor.

This incident has been resolved.

Delayed and backed up messages have been resolved, though we continue to investigate that some messages are not displaying

Delayed and backed up messages have been resolved, though we continue to investigate previous days messages not displaying

The delay is no longer occurring. We will continue to monitor.

We've identified an issue with customer replies displaying in Inbox. New customer replies showing in Work and Mobile are delayed approximately 10mins, but will appear. We are activity working on a resolution. Users are receiving email and SMS notifications as customers send messages.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified an issue where Routes on the maps are intermittently not loading; Maps are loading correctly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Our mapping data is currently experiencing down time. We are working to resolve the issue. This impacts our web applications for work and the customer portal when viewing map tiles while scheduling jobs.

This incident is resolved.

Map tiles in Work and Customer Portal are not loading. We have identified the issue and are actively working on the fix.

This incident has been resolved.

We are monitoring an issue with our cloud provider that caused delays in SMS and Email notifications, and other messages, from 3:50pm to 4:00pm Eastern. Those messages are flowing again and we continue to monitor the situation.

This incident has been resolved.

SMS messages are sending again. We are continuing to monitor and will provide additional updates as needed.

We are continuing to work on a fix for this issue.

SMS messages are not going out and we are working on the issues. It may take several hours to restore.

This incident has been resolved.

This incident has been resolved.

We are currently experiencing issues with SMS Notifications. This also affects our login Verification Codes sent via SMS. We will update when resolved.

This incident has been resolved.

Our notifications vendor is reporting SMS delivery delays. We are actively monitoring for updates and will note here once resolved.

Reporting dashboards in Work and Manage are operational again. In some cases you may need to select "Filters" on the top of the dashboard/report to make a change and click "Apply" to clear the errors. The dashboards may initially take longer than normal to load the first time.

Our team is continuing to monitor the issue. Should anything change, we will provide another update.

Due to an issue with our vendors AWS and Sisense/Periscope, reporting dashboards in Work and Manage are not displaying as expected.

Our team has identified an issue impacting the use of Reports.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The Map Routing Service is not operational. This impacts displaying the technician's travel route between appointments on the schedule map in Work. Their current location is displayed accurately, if known. The issue has been identified and we are working on a fix.

This incident has been resolved. Thank you for your patience.

We are continuing to monitor this issue, but we are seeing improvements with our photo and invoicing functionality.

Data delays appear to be mitigated but may still be intermittent. Other data such as PDF and Image attachments remain an issue.

We are continuing to work on a fix for this issue.

Our team is continuing to investigate an issue impacting the flow of job data to Dispatch.

There’s an AWS outage causing delays in processing data. We are actively investigating the AWS issue.

This incident has been resolved.

Our messaging vendor is reporting recovery with AT&T SMS messages. We are continuing to monitor.

Our messaging vendor is reporting SMS delays for AT&T. Users in Dispatch with AT&T as their mobile provider may see delays in receiving our verification codes for access.

Some users may be experiencing delays in receiving verification codes for access to our mobile apps or web platform. We are actively investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing or seeing slowness with our Web application, work.dispatch.me, as well as our Mobile Apps. Our team is actively investigating - we'll provide an update shortly.

Authorize.net has reported a fix was implemented and service has been restored.

We are aware of an outage that Authorize.net is currently experiencing. While this is ongoing, providers who are linked with Authorize.net for credit card processing will receive errors when trying to submit payment. We will provide an update when available.

This incident has been resolved.

We are continuing to monitor for any further issues.

Notifications are now processing quickly and we are continuing to monitor the issue.

We are continuing to investigate this issue.

While we are continuing to investigate this issue, note that outbound Inbox messages are effected and customers will see delays in delivery.

We are currently noticing delays in SMS and Email notification delivery and are actively investigating.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing our Web application, work.dispatch.me, as well as our Mobile Apps. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

Due to an issue with our cloud provider, some notifications were delayed by up to a half hour between 3:20 and 4:10 PM ET. Messages are processing normally now but we are continuing to monitor.

This incident has been resolved.

While we continue to monitor this situation, we're seeing improvement with SMS messages being sent again as expected. We are working on replaying messages that we are able to recover and that are still relevant. It is possible you will see messages come in that were sent earlier this morning between 8am - 10:15am Eastern.

Our notification vendor is experiencing issues this morning that will affect customer SMS messages as well as access to our platform if attempting to login using a mobile number. While we monitor this situation, we recommend using the email address associated with your user profile in Dispatch for login purposes.

This incident has been resolved.

We are continuing to monitor for updates related to SMS notification delays to T-mobile users.

Our messaging vendor is experiencing SMS delivery delays when sending messages to T-mobile. We are monitoring for updates and will provide more information as it becomes available.

This incident has been resolved. Thank you for being patient and we apologize for the inconvenience this caused today.

We are continuing to monitor this incident.

We are continuing to monitor this incident.

While we are continuing to monitor issues with Inbox message replies, users may also see some Email and SMS notifications being delayed as well.

We are currently monitoring an issues with our vendor this morning around Inbox message replies. Replies may not be populating into the customer's Inbox conversion. You will still be alerted of messages via email notification. We will update when resolved.

This incident has been resolved.

We are currently monitoring an ongoing incident with our maps/geocoding vendor. Users attempting to add an address in our platform may experience an error after selecting the address from the suggested results. We apologize for the inconvenience and will update when we know more.

Due to a server restart, SMS and Email notifications that were attempted at 1:15pm eastern were delayed in delivery by a couple minutes. Of those, a very small number failed upon retry at 1:17 and were delayed until 1:50 PM. We apologize for any inconvenience this may have caused.

Between 9:30PM Eastern on 8/5 until 11AM Eastern 8/6 we experienced an incident with our Email and SMS notifications. During this time certain messages that were sent did not go out. This incident has since been resolved and notifications are sending as expected. We are working on replaying the following notification types: - Customer Survey Prompts - Customer Survey Responses - Job Offers - Customer pre-appointment reminders For users of our Inbox product, you will be able to view customer messages in their respective conversations from our Work web application. Any Survey Responses that came in during this time will be visible from the "Your Reviews" report in the Work web app as well.

Between 5AM and 10:58AM ET, some customer notifications and dispatcher notifications did not get delivered for jobs that were created manually by service providers. In addition, some outbound Inbox messages from Dispatchers to Customers may not have been sent. This issue has been resolved. If outbound Inbox messages during this time do not show a confirmation of delivery method, we recommend resending.

This incident has been resolved.

The vendor has reported they have solved the issue, and while we have not seen any impact on Dispatch emails, we continue to actively monitor.

Our email service provider is reporting issues with their service. While we are seeing emails being delivered in a timely manner currently, there may be intermittent delays or delivery issues. We are monitoring and will report updates as information becomes available.

This incident has been resolved.

Users may be experiencing issues accessing our Web application, work.dispatch.me, as well as our Mobile Apps. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing our Web application, work.dispatch.me. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Users may be experiencing issues accessing Web and Mobile applications across the platform. Our team is actively investigating - we'll provide an update shortly.

This incident has been resolved.

We are continuing to monitor this situation. Android users experiencing this problem are encouraged to perform the following actions from their main device settings: Go to Main Device Settings Go to Apps Go to Dispatch Apps (Field and Manager) Go to Storage Clear Cache > Clear Data

Due to an ongoing issue with Google Maps that Google has been working on since yesterday evening, users of our Manager or Field apps may experience crashing upon opening or trying to click into a job. This affects Android users. We recommend anyone experiencing recurring application crashes in Dispatch Field and Dispatch Manager to perform the follow actions from their main device settings: Go to Main Device Settings Go to Apps Go to Dispatch App (Field and Manager) Go to Storage Clear Cache Clear Data If after following these steps users are still reporting issues, please delete and re-download our apps from the Google Play store.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Users of our mobile apps and web platform may experience intermittent errors when attempting to upload attachments. Our engineers are actively investigating and are working to restore functionality back to normal operation.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

At the moment Insights Reporting in our Manage web platform is unavailable. We are actively working on a fix.